SUMMARY OF QUALIFICATIONS:

Goal oriented and results-driven Product Owner/Product Manager with experience managing large
geographically dispersed teams and projects

Proven track record of success in streamlining operations and applications to maximize productivity that
leads business units to increased sales and efficiency

Lean Six-Sigma Green belt certified

Versed in Mobile/Tablet strategy and application development and corporate integration

Exceptionally strong customer interface, product/service application and negotiating skills

Has the combination of organizational skills and the ability to multitask in a fast paced and ever changing
environment

Focused on achieving exceptional results in highly competitive environment that demands continuous
improvement
PROFESSIONAL STRENGTHS
• Project Management • Financial & Strategic Planning • Sales & Business Development
• Trend Analysis • User Requirements Definition • Business Process Improvement
• Technology Architecture & Integration • Organization & Staff Development • Metrics Analysis• Systems
Development Lifecycle • Lean Six Sigma • Insurance Domain Subject Matter Expert • Mobile and Tablet
Strategy
EXPERIENCE:
XL Group plc – Stamford, Connecticut
Assistant Vice President, Product Owner – XL Innovation Lab
Oct 2011 – Present
 Responsible for agile product development for internal and customer facing Mobile/Tablet and portal
applications including:
o The XL GlobalClaim Customer Portal Mobile Application (Apple App Store) which exposes claims
information via a dual iPhone/iPad application. The application is a major technology milestone for
large scale Commercial Property Casualty insurers
o An iPhone/iPad application that allows for image processing and emailing to a SharePoint Picture
library (Used by Internal Customers) Application is utilized by field engineers to annotate pictures
that will be used for training purposes
o An iPhone/iPad application that allows for PDF document signature and email transport. (Internal
Customers) Organization uses the application to push device compliance and other documents to
users via “push” notifications
o A customized SharePoint “Collaboration” Portal that is used by the Innovation team to provide
status, store documents, showcase projects in flight and to educate on Innovation outside of the
company
 Act as an internal consultant to other XL IT and Business units on matters relating to Mobile/Tablet Strategy
including Mobile SkillSoft and Mobile SharePoint solutions
 Provide technology solution research/recommendations that enhance XL’s internal and external customer
experience
GEICO - Corporate Headquarters - Chevy Chase, Maryland
Lead Business Analyst on Legacy Systems Modernization Project
Feb 2009 – Oct 2011
 Lead Business analyst on team tasked to move all lines of Vehicle- based business from the GEICO
Mainframe platform to a Microsoft Windows Platform. Position highlights:
o Managed/Led a team of GEICO and consultative resources in requirements gathering, conducting
JAD Sessions, planning project deliverables and new Microsoft technology research
 Also held administrative responsibility (Performance review; time tracking and task
management) for members of the team
o Acquired detailed knowledge of GEICO IT Mainframe systems for Sales, Policy management,
Rating/Underwriting and Customer Service along with their corresponding interfaces
o Conducted over 50 interviews with varying levels of IT management and with current System SMEs to
gain understanding of their architecture and business requirements
o Translated the needs of the “Business” to Functional requirements for development
o Built a 3,000 + work item “Product Backlog” for estimation exercises
o Conducted budget estimation exercises with consultative resources and staff management for the
project deliverable
o Communicated the status of the project, impediments and constraints to all levels of management
(D and C-level)
GEICO - Corporate Headquarters - Chevy Chase, Maryland
Lead/Sr. Application Systems Analyst - Multiline and Intranet Division
Oct 2008 – Feb 2009
 Lead/Sr. Application Systems Production analyst. Position highlights:
o Provided Executive level trend reports to Director and CIO at GEICO. Also provided weekly and
monthly “state of the business” reports to the Motorcycle Business Unit management
o Developed User and Functional Requirements for EFT and recurring credit card payment
transactions on the Motorcycle Sales website
o Drafted Project Definition Requirements, View Specifications and authored questioning sequence
for re-factor of the Motorcycle Sales Application
GEICO - Corporate Headquarters - Chevy Chase, Maryland
Lead Business/Sales Analyst- Sales Team, Website Effectiveness Division
November 2005-October 2008
 Inaugural member of the GEICO Site Effectiveness Division whose positions included:
o Lead/Sr. Multi-line Business Analyst for GEICO specialty lines of business for the Site Effectiveness
Division. Position Highlights:
 Translated of Business needs from GEICO’s Commercial, Motorcycle, RV and Homeowners
departments into functional requirements for software development
 Member of a team who was responsible for the strategy and prioritization of the Multiline
websites

Was Lead Analyst on a DMAIC Six Sigma Process review of which the goal was to streamline
the GEICO Property Agency’s Telecom Auto Attendant to maximize customer throughput,
saving GEICO $400K in telecom related costs.
o Lead Motorcycle Business Analyst on GEICO Motorcycle web redesign. Position highlights:

Liaised between the Motorcycle regional business unit in VA Beach, VA and the
development team tasked to redesign the GEICO Motorcycle website on a Microsoft
Windows Platform
 Was directly responsible for the project management, usability requirements and delivery of
the revised website design which increased application throughput by 5-10%
 Consulted with the Motorcycle Business community to develop and implement customer
service objectives, strategies, and plans to enhance customer experience associated with
GEICO.com Motorcycle website
 Increased sales productivity up to 4% points through a country-wide implementation of a
Coverage Options project
 Developing in-house metrics reports that were tailored to both educate C and D level
management and to support analysis
GEICO, Dallas, Texas
Sales Agent/Claims Adjuster/Customer Service AgentJune 2004-October 2005
 Licensed Property Casualty Insurance Agent involved in telephone sales, service and claims handling for
Automobile policies
 Obtained working knowledge of GEICO insurance contracts and state insurance regulations for 8 regional
states
 Mastered three “Frontline” customer engagement systems (Sales, Service and Claims) of operation in just
over a year
 Conducted investigations into automobile and motorcycle claims, made liability decisions, paid medical
bills, and communicated with attorneys on the settlement of claims
EDUCATION:
Texas Tech University, Lubbock, Texas
Bachelor of Science in Personal Financial Planning, December 2003
Completed education requirements for the CFP® examination
Courses taken include:
Financial Accounting
Retirement Planning
Principals of Risk Management
Ethics
Asset Allocation
Personal Income Tax Accounting
Estate and Trust Planning
Macro and Micro Economics
Job Related Skills:
 9 years of Insurance domain experience in Claims, Customer, Service, Risk Management, Policy Sales,
Information Technology and Project/Product management across multiple product lines
 Proficient in Microsoft Office Suite (Outlook, Word, Excel, Visio, PowerPoint and One note 2003-2010)
 Proficient in the use of Microsoft SharePoint and associated vendor-issued add-ons.
 Proficient in Case Complete requirements management software (Serlio Corporation)
 9 Years of Sales experience at varying levels
 MicroStrategy for reporting analysis
 Extensive knowledge in requirements elicitation, elaboration, design and communication
 Extensive website application usability experience
 Executive KPI report maintenance
TRAINING:
 Completed Lean Six Sigma Greenbelt training and certified Greenbelt as of 09/17/2009
 Effective Leadership for Sr. Programmers/Analysts Course
 Business ethics training
 GEICO Project Management Workshop
 Microsoft Solution Development Center and VS 2010 for analysis
 Microsoft VSTS and Visual Studio 2010 Project planning training
 Microsoft ISD (Iterative Solution Development) methodology