Welcome
Shipping
Tools
Billing
DHL Express
Products
Optional
Services
Out of the box
worldwide trade TOOLS
This PDF Toolkit puts a wealth of information about
DHL shipping solutions and services at your fingertips.
Alternatively, you have the support of DHL Customer Service
on 1800 285 8888 to answer your questions.
We are here to make shipping easy for all your
international deliveries, with a network that
covers 220 countries and territories, and
325,000 employees focused on delivering
our customers’ documents, parcels and
freight everyday.
We combine worldwide coverage
with an in-depth understanding
of local markets to provide you
with a range of import and export
solutions from one company. This
gives you one point of contact
and control.
Packaging
Shipment
Preparation
Transit
Times
Contact Us
Welcome
Shipping
Tools
Billing
DHL Express
Products
Optional
Services
Packaging
MAKE YOUR SHIPPING
PROCESS FASTER, EASIER
Our shipping solutions are designed to help your business save time
and money. We’ll help you select a solution that best meets your
requirements, from web-based to fully integrated solutions, including:
Access all our feature
rich online tools in
one location
Advanced
Shipping Solutions
Desktop based
Page 2
WEBSHIPPING / INTRASHIP
(Web-based shipping solution)
Easily manage your Express shipping needs online.
You can print labels, schedule pickups, manage
contact details, track your shipments – using your
favourite web browser.
IMPORTEXPRESSONLINE
(Web-based shipping solution)
Quickly and securely manage your Import Express
shipments and account details. Effectively manage
your international supply chain online and from
anywhere.
PROVIEW
(Web-based tracking service)
Proview offers real-time shipment monitoring and
automatic notifications via email or text for all of
your express shipments.
EMAILSHIP
(Email-based shipping solution)
A first in the express industry: DHL’s suite of
reusable forms have been specially designed to
make shipping quick, easy and convenient by
using only your email.
Click here to return to Toolkit
Shipment
Preparation
Transit
Times
Contact Us
Welcome
Shipping
Tools
Billing
DHL Express
Products
Optional
Services
Packaging
Shipment
Preparation
Transit
Times
Contact Us
PAYMENT TERMS &
INVOICE DELIVERY OPTIONS
Our aim is to make shipping easy, including
the receipt of our invoices delivered the way
you would like them. You can reduce your
carbon footprint by using EzyBill.
Payment Terms
DHL offers 30 days credit terms for freight charges from date of invoicing.
Payment Modes
DHL provides many modes of payments as follows:
n Electronic Fund Transfers: For interbank transfers, please call DHL finance query team to
advise bank account and transfer instructions. Kindly send the Remittance Advice to
sscreceiptinggiro@dhl.com upon funds transfer for timely and accurate payment allocation.
n
n
n
n
Direct Debit (GIRO): Please call DHL finance query team for a copy of the GIRO Application form.
(For DHL Account holders only)
Payments via AXS: DHL invoices can be paid through AXS Stations, AXS E-station and AXS
Mobile app.
Cheque Payments: All cheque payments must be crossed and made payable to “DHL Express
(Singapore) Pte Ltd”. Email Remittance Advice to sscreceiptinggiro@dhl.com. If Remittance Advice is
not provided, please ensure that invoice numbers are written behind the cheque.
Credit Card Payments: Email your request to edgsgexpfinsecurecreditcard@dhl.com and our DHL
finance query officer will assist to process your request.
EzyBill
Our free-of-charge electronic billing service enables you
to have an accurate, fast and efficient accounts payable
service. Electronic billing allows you to view new
invoices, search through archived invoices and import
invoice data directly into your accounting systems.
Click here to learn more on how to read a DHL invoice
Finance Query Hotline
For billing enquiries you may contact our
finance query hotline at +65 6880 6405
Information on Fuel Surcharge
For more information on fuel surcharge,
please click here
Page 3
Click here to return to Toolkit
Welcome
Shipping
Tools
Billing
DHL Express
Products
Optional
Services
Packaging
Shipment
Preparation
Transit
Times
Contact Us
CHOOSE FROM A RANGE OF PRODUCTS
ON YOUR TIME, YOUR NEEDS
Time Definite
DHL Express 9 or 10:30
or 12 – with money
back guarantee*
Get a money back
guarantee 9:00 AM
or 12:00 PM delivery on
the next possible business
day with proactive delivery notification to the major
business centres in Asia, Australia, Europe and the Middle
East for document and parcel shipments. 10:30 AM
services are available for United States of America too.
Click here to learn more
DHL Express Worldwide
Not quite as urgent? Our pre 18:00 PM delivery service
is available when you’re sending document or parcel
shipments anywhere around the world.
Click here to learn more
DHL Import Express Worldwide
If you regularly import spare parts, samples, finished
goods or other items, this is the solution for you. Our
Import Express service including AirCross involves the
collection of your inbound document or parcel
shipments from virtually anywhere in the world.
Refer to IMPEX Starter Kit
Same Day Services
DHL Jetline
For more information, please speak to your local Sales
Representative or Customer Service on 1800 285 8888.
When it’s absolutely critical to get a shipment delivered
in the shortest possible time we offer an immediate
dedicated pickup, first possible flight uplift and
pre-clearance through customs for a priority delivery.
Page 4
Click here to return to Toolkit
DHL Secureline
Also known as on board courier, Secureline is a fully
flexible, door-to-door international delivery by air of
shipment within the same day, targeting emergency
high security needs by way of onboard courier or
chartered aircraft.
For more information, please speak to your local Sales
Representative or Customer Service on 1800 285 8888.
Industry Services
DHL Medical Express
DHL MEDICAL EXPRESS manages the transportation of
time and temperature sensitive shipments for the Life
Science industry.
DHL MEDICAL EXPRESS is the outbound transportation of
time sensitive medicines and clinical supplies, as well as
the associated inbound transportation of time sensitive
specimens, during the clinical trials phase of a new
medicine.
Click here to learn more
DHL Collect & Return
DHL COLLECT & RETURN provides an integrated solution
for managing the forward and reverse flows that are
common to after-sales programs within the High Tech
industry. DHL collects high value goods that require
repair, deliver these to a nominated repair vendor and
when ready, DHL returns the goods to the end user.
Click here to learn more
Break Bulk Express
Forget about additional warehousing costs with Break
Bulk Express. It consolidates your separate shipments
at the destination country, providing a single customs
clearance point.
Click here to learn more
Other Products
DHL Jumbo Box
For straightforward express door-to-door delivery of your
goods to the world, use our Jumbo range – with great
packaging at an economical price. Fill the Jumbo Box
with almost anything* up to 25kg, and the Jumbo Junior
up to 10kg.
DHL Express Easy
Delivery by the end of the next possible business day
for shipments paid for at a DHL SERVICE POINT. This is
offered to cash and walk-in customers for documents and
shipments that are billed in Singapore.
Click here to find DHL SERVICE POINT location
* DHL Express Terms and Conditions apply.
Welcome
Shipping
Tools
Billing
DHL Express
Products
Optional
Services
Packaging
Shipment
Preparation
Transit
Times
Contact Us
MORE THAN OUT OF
THE BOX SOLUTIONS
Need more than a standard service?
We have a range of solutions to
help you with the business
of shipping.
Shipment Insurance
We recommend our comprehensive
Shipper’s Insurance for your valuable or
personal shipments, in the unlikely event
of physical damage or loss. An insurance
premium based on the value of the
contents can provide even greater peace
of mind.
Shipment Preparation
We offer a convenient and on-demand service for
shipment volumes that require short-term extra
resources for seasonal or irregular high-volume
shipments. We can manage the process of waybill
preparation, content selection, labeling and paperwork,
and send the parcels to the addresses provided.
Dangerous Goods
For sending express shipments, we are certified in certain
classes of Dangerous Goods in accordance with IATA and
ADR regulations.
GoGreen
GoGreen service provides environmental shipping
options to reduce CO2 footprint by means of offsetting
carbon neutralization, effective measurement and
forecasting of CO2 emission.
Page 5
Click here to return to Toolkit
Delivery Notification
Neutral Delivery
Remote Area Service
For more information on any of our value added services
please speak to your local Sales Representative or
Customer Service at 1800 285 8888.
Click here to learn more
When you need documented proof
that your shipment has been delivered,
DHL Express can provide a copy of
the receiver’s signature or delivery
confirmation via fax or email.
If you need to send a parcel or document to a remote
location DHL can help with delivery.
Duties & Taxes Paid
DHL Express can arrange for the shipper
or a third party to be billed for any Excise
or Customs Duties and Taxes, rather than
the usual process of billing the recipient
of the shipment.
Shipment Redirect
DHL offers flexibility to our customers with an IMP
account with us. If you have an import shipment that
needs to be re-directed to another address in Singapore
before the first attempted delivery, you can contact our
Customer Service at 1800 285 8888 to
make arrangements.
To protect a competitive or purchasing
advantage, you can keep the declared
value of your shipment confidential to
the consignee with Neutral Delivery
Service (NDS).
Welcome
Shipping
Tools
DHL Express
Products
Billing
Optional
Services
Packaging
VALUE-ADDED PACKAGING
TO PROTECT YOUR SHIPMENT
Choose from a range of packaging to help protect your shipment
during transit. Simply click here or contact your local DHL Express
office for details on options and availability of a packaging solution
to suit your needs.*
DHL PACKAGING AND SPECIFICATIONS
Description
DISKETTE BOX
Dimension
Maximum Weight of Contents
235x210x35mm
-
DISKETTE BOX
480x330x320mm
20kg
SMALL BOX
320x235x310mm
15kg
SMALL BRIEFCASE BOX
328x245x80mm
-
BRIEFCASE BOX
460x340x90mm
10kg
DRAWING TUBE
76.5mmx991mmx1.6mm
-
EXPRESS EASY BOX 1*
350x275x10mm
0.5kg
EXPRESS EASY BOX 2*
337x182x100mm
1kg
EXPRESS EASY BOX 3*
337x322x100mm
2kg
EXPRESS EASY BOX 4*
337x322x180mm
5kg
EXPRESS EASY BOX 5
337x322x345mm
10kg
EXPRESS EASY BOX 6*
416X359X369mm
15kg
EXPRESS EASY BOX 7*
481x404x389mm
20kg
EXPRESS EASY BOX 8
541x444x409mm
30kg
JUMBO BOX 5
337x322x345mm
10kg
JUMBO BOX 8
541x444x409mm
30kg
44x35x27cm
20kg
49.5x45.5x37.5cm
30kg
SNAP BOX
LARGE SNAP BOX
*Available at DHL Service Point outlets only
*Express Easy products cannot be used in conjunction with existing DHL Express accounts
Page 6
Click here to return to Toolkit
Refer to Packaging Guide
Shipment
Preparation
Transit
Times
Contact Us
Shipping
Tools
Welcome
DHL Express
Products
Billing
Optional
Services
Packaging
Shipment
Preparation
Transit
Times
DOCUMENTATION
MADE EASY
An example of an electronically
produced air waybill.
WPX
EXPRESS WORLDWIDE
DHL EmailShip 03.00.00
From: Francis Lim
TERMS AND CONDITIONS OF CARRIAGE (“Terms and Conditions”)
To: XYZ Pte Ltd
50 High Road 10
Kuala Lumpur
Malaysia
IMPORTANT NOTICE
When ordering DHL’s services you, as “Shipper”, are agreeing, on your behalf and on behalf of
anyone else with an interest in the Shipment, that the Terms and Conditions shall apply from
the time that DHL accepts the Shipment unless otherwise agreed in writing by an authorised
officer of DHL.
“Shipment” means all documents or parcels that travel under one waybill and which may be
carried by any means DHL chooses, including air, road or any other carrier. A “waybill” shall
include any label produced by DHL automated systems, waybill, or consignment note and shall
incorporate these Terms and Conditions. Every Shipment is transported on a limited liability
basis as provided herein. If Shipper requires greater protection, then insurance may be
arranged at an additional cost. (Please see below for further information). “DHL” means any
member of the DHL Express Network.
Contact:
Ph: 12345678
Commercial Invoice
No 1
Tai Seng Drive
Singapore 535215 Singapore
Phone: 68806080
C
Ref-Code:
MY-KUL
Date:
Parts
Account No: 610000000
Testing
Testing
testing
testing
Date:
Kuala Lumpur 50000 Malaysia
Shipment Reference:
2013-09-01
Piece Weight:
0.5 kg
2013-01-01
Invoice Number:
test
Comments:
test
Airway Bill Number:
TIPS TO FILL YOUR AIR WAYBILL OR COMMERCIAL INVOICE
7745391404
Day:
Time:
Piece:
1/1
Full Description of Goods
1 testing
QTY
1
UOM Commodity
Code
Unit
Value
Subtotal
Value
12
pc
12
Unit Net
Weight
Subtotal
Weight
0.500
0.500
Country of Origin
CHECK LIST
Singapore
Testing only
•
it is classified as hazardous material, dangerous goods, prohibited or restricted articles
by IATA (International Air Transport Association), ICAO (International Civil Aviation
Organisation), ADR (European Road Transport Regulation on dangerous goods), any
applicable government department or other relevant organisation;
•
no customs declaration is made when required by applicable customs regulations;
•
it contains counterfeit goods, animals, bullion, currency, banderols/tax stickers, bearer
form negotiable instruments, precious metals and stones; real or imitation firearms,
parts thereof, weapons, explosives and ammunition; human remains, pornography or
illegal narcotics/drugs),
•
it contains any other item which DHL decides cannot be carried safely or legally, or
•
its packaging is defective or inadequate.
Does your pickup address match the address on the commercial invoice and
the address on the air waybill?
Yes
No
Is your address full and complete with a postal code?
Yes
No
Do you have the required shipping details such as the weight, dimensions and
value of shipment?
Yes
No
Have you provided full description of the items you are sending?
Yes
No
Does your shipment contain any Dangerous Goods? If so, please ensure you are
compliant with DHL’s and I.A.T.A.’s regulations.
Click here to learn more
Yes
No
Have you included any material safety data sheets that maybe required for DHL
to understand your product in more details?
Yes
No
An incomplete address (e.g. missing postal code) may result in your shipment not being
uplifted on the same day as pick-up.
Unacceptable Shipments
Shipper agrees that its Shipment is acceptable for transportation and is deemed unacceptable
if:-
CHECK LIST
test
Phone: 6111 1111
Bill To Third Party:
Kuala Lumpur 50000
Malaysia
Contents:
Customs, Exports and Imports
DHL may perform any of the following activities on Shipper’s behalf in order to provide its
services to Shipper: (1) complete any documents, amend product or service codes, and pay any
duties or taxes required under applicable laws and regulations, (2) act as Shipper’s forwarding
agent for customs and export control purposes and as Receiver solely for the purpose of
designating a customs broker to perform customs clearance and entry and (3) redirect the
Shipment to Receiver’s import broker or other address upon request by any person who DHL
believes in its reasonable opinion to be authorised.
2
DHL Express Singapore Pte Ltd
Francis Lim
SIN
Receiver:
DHL EXPRESS
Check list before shipping.
Shipper:
Origin:
Contact: 68806080
ABC Pte Ltd
No. 1 Exel Avenue
Singapore 5000
Terms & Conditions of Carriage
1
An example of an electronically
produced commercial invoice.
WAYBILL 77 4539 1404
(2L)MY50000+48000001
Total Declared Value:
12
Total Pieces:
1
Payer of GST/VAT: Receiver (No: )
Permanent
Type of Export:
Terms of Payment:
Currency Code:
Incoterm:
SGD
Total Net Weight:
0.5
kg
Total Gross Weight:
0.5
kg
SGD
DAP - Delivered At Place
I/We hereby certify that the information of this invoice is true and correct and that the contents of this shipment are as stated above.
DHL Legal/Express/T&Cs /10 September 2010
1
(J) JD01 1936 4095 7000 7097
Click to enlarge
Page 7
Signature:
Position in Company:
Shipping Consultant
Company Stamp:
Click to enlarge
Click here to return to Toolkit
Click to enlarge
Contact Us
Welcome
Shipping
Tools
DHL Express
Products
Billing
Optional
Services
Shipment
Preparation
Packaging
DHL EmailShip 03.00.00
DHL EXPRESS
TERMS AND CONDITIONS OF CARRIAGE (“Terms and Conditions”)
From: Francis Lim
50 High Road 10
Kuala Lumpur
Malaysia
DHL may perform any of the following activities on Shipper’s behalf in order to provide its
services to Shipper: (1) complete any documents, amend product or service codes, and pay any
duties or taxes required under applicable laws and regulations, (2) act as Shipper’s forwarding
agent for customs and export control purposes and as Receiver solely for the purpose of
designating a customs broker to perform customs clearance and entry and (3) redirect the
Shipment to Receiver’s import broker or other address upon request by any person who DHL
believes in its reasonable opinion to be authorised.
2
C
Ref-Code:
MY-KUL
Date:
Parts
Account No: 610000000
2013-09-01
Piece Weight:
0.5 kg
Day:
Time:
Piece:
1/1
Testing only
Unacceptable Shipments
Shipper agrees that its Shipment is acceptable for transportation and is deemed unacceptable
if:•
it is classified as hazardous material, dangerous goods, prohibited or restricted articles
by IATA (International Air Transport Association), ICAO (International Civil Aviation
Organisation), ADR (European Road Transport Regulation on dangerous goods), any
applicable government department or other relevant organisation;
•
no customs declaration is made when required by applicable customs regulations;
•
it contains counterfeit goods, animals, bullion, currency, banderols/tax stickers, bearer
form negotiable instruments, precious metals and stones; real or imitation firearms,
parts thereof, weapons, explosives and ammunition; human remains, pornography or
illegal narcotics/drugs),
•
it contains any other item which DHL decides cannot be carried safely or legally, or
•
its packaging is defective or inadequate.
DHL Legal/Express/T&Cs /10 September 2010
Page 8
Contact:
Ph: 12345678
Kuala Lumpur 50000
Malaysia
Contents:
Customs, Exports and Imports
SIN
To: XYZ Pte Ltd
When ordering DHL’s services you, as “Shipper”, are agreeing, on your behalf and on behalf of
anyone else with an interest in the Shipment, that the Terms and Conditions shall apply from
the time that DHL accepts the Shipment unless otherwise agreed in writing by an authorised
officer of DHL.
1
Origin:
Contact: 68806080
ABC Pte Ltd
No. 1 Exel Avenue
Singapore 5000
IMPORTANT NOTICE
“Shipment” means all documents or parcels that travel under one waybill and which may be
carried by any means DHL chooses, including air, road or any other carrier. A “waybill” shall
include any label produced by DHL automated systems, waybill, or consignment note and shall
incorporate these Terms and Conditions. Every Shipment is transported on a limited liability
basis as provided herein. If Shipper requires greater protection, then insurance may be
arranged at an additional cost. (Please see below for further information). “DHL” means any
member of the DHL Express Network.
Contact Us
WPX
EXPRESS WORLDWIDE
Terms & Conditions of Carriage
Transit
Times
Click here to return to Toolkit
1
WAYBILL 77 4539 1404
(2L)MY50000+48000001
(J) JD01 1936 4095 7000 7097
Print page
Back to Shipment Preparation
Page 9
Click here to return to Toolkit
Print page
1
SGD
0.500
Subtotal
Weight
Total Gross Weight:
Total Net Weight:
0.500
DAP - Delivered At Place
SGD
12
Unit Net
Weight
0.5
0.5
Singapore
Country of Origin
Shipping Consultant
Position in Company:
Company Stamp:
Transit
Times
Signature:
kg
kg
Shipment
Preparation
I/We hereby certify that the information of this invoice is true and correct and that the contents of this shipment are as stated above.
Currency Code:
Incoterm:
12
Total Pieces:
12
Subtotal
Value
Packaging
Total Declared Value:
pc
Unit
Value
7745391404
test
Optional
Services
Payer of GST/VAT: Receiver (No: )
Permanent
Type of Export:
Terms of Payment:
1
UOM Commodity
Code
test
Airway Bill Number:
Comments:
Shipment Reference:
test
DHL Express
Products
1 testing
QTY
2013-01-01
Invoice Number:
Date:
Commercial Invoice
Billing
Full Description of Goods
Bill To Third Party:
Phone: 6111 1111
Kuala Lumpur 50000 Malaysia
Testing
Testing
testing
testing
Receiver:
Phone: 68806080
Singapore 535215 Singapore
No 1
Tai Seng Drive
Francis Lim
DHL Express Singapore Pte Ltd
Shipper:
Welcome
Shipping
Tools
Contact Us
Back to Shipment Preparation
Welcome
Shipping
Tools
Billing
DHL Express
Products
Optional
Services
Packaging
Shipment
Preparation
Transit
Times
Contact Us
CHECK LIST
TIPS TO FILL YOUR AIR WAYBILL OR COMMERCIAL INVOICE
CHECK LIST
Does your pickup address match the address on the commercial invoice and
the address on the air waybill?
Yes
No
Is your address full and complete with a postal code?
Yes
No
Do you have the required shipping details such as the weight, dimensions and
value of shipment?
Yes
No
Have you provided full description of the items you are sending?
Yes
No
Does your shipment contain any Dangerous Goods? If so, please ensure you are
compliant with DHL’s and I.A.T.A.’s regulations.
Click here to learn more
Yes
No
Have you included any material safety data sheets that maybe required for DHL
to understand your product in more details?
Yes
No
An incomplete address (e.g. missing postal code) may result in your shipment not being
uplifted on the same day as pick-up.
Page 10
Click here to return to Toolkit
Print page
Back to Shipment Preparation
Shipping
Tools
Welcome
DHL Express
Products
Billing
For your Invoice Queries Please Email:
FINANCEQUERY@DHL.COM
DHL Contact
Contact Tel
Account No.
Invoice
Date
Page
Due Date
6 HAWB
7 Pieces
4323985005
9 FUEL SURCHARGE
10 PRODUCT CODE:
EXPRESS WWIDE DOC
11 SHIPPER REFERENCE: N/A
19/05
12 ORIGIN:
Sender:
Sub-Total
1
Weight
Charges
0.5B
FINANCE QUERY
68806405
610000000 1
SIN0002309999 2
24/05/2014 3
1
of 4 1
23/06/2014 5
Discount
GST
22.29
4.90
TOTAL CHARGES:
SINGAPORE, SINGAPORE
FRANCIS TAN
13 QUERY SINGAPORE PTE LTD
14 500 AMOY STREET
SINGAPORE 069500
*DHAKA, BANGLADESH
1
Total
1
15 DESTINATION:
DHAKA, BANGLADESH, BANGLADESH
16 YENNI NAEEM
Receiver:
17 TESTING INC
18 KA96 PROGOTI ROAD
DHAKA 1234
0.5
27.19
0.5
27.19
SA
Kindly visit http://ezybill2.dhl.com/irj/portal for invoice
copies and paperwork.
This is a Computer Generated Invoice,no Signature required.
Kindly attached this remittance advice to your cheque.
Kindly make payments to DHL Express (Singapore) Pte Ltd
REMITTANCE ADVICE
21 27.19
22 *610000000*
CREDIT DEPARTMENT
ROBINSON ROAD POST OFFICE, P.O. BOX 2101
SINGAPORE 904101
We enclose CHEQUE NO.
for SGD 27.19
DHL_OUTSPECIALSSC
Page 11
Click here to return to Toolkit
8 22.29
9 4.90
27.19
19 27.19
20 27.19
E
L
P
M
24 DHL EXPRESS (SINGAPORE) PTE LTD
Amount
27.19
Grand Total SGD
23 *SIN0002309999*
Account No.
Invoice
Due Date
AMOUNT DUE SGD
610000000
SIN0002309999
23/06/2014
27.19
Packaging
Shipment
Preparation
Transit
Times
Contact Us
how to read
your DHL Invoice
TAX INVOICE
ATTENTION TO: FRANCIS TAN
QUERY SINGAPORE PTE LTD
500 AMOY STREET
#05-01
SINGAPORE 069500
DATE
Optional
Services
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Account number
Invoice number
Invoice date
Page number of invoice
Payment due date
Air waybill reference number
Number of pieces
Shipping charges
Fuel surcharge
Product code
Shipper’s reference
Origin
Shipper
Shipper’s address
Destination
Receiver’s name
Receiver’s Company
Receiver’s address
Sub-total for particular destination
Total invoice value
Amount payable
Account number
Invoice number
Address to send payment to
Print page
Back to Shipment Preparation
Welcome
Shipping
Tools
Billing
DHL Express
Products
Optional
Services
Packaging
TRANSIT
TIMES
We’ve made determining the estimated transit time of your shipment very simple. Just use our DHL
Capability Tool online. Make sure you have the following information on hand:
n
n
n
The Shipper and Receiver’s names, countries, cities and ZIP / Postal Codes
Your package(s) weight(s) and dimensions
Your shipments declared value (if it is dutiable)
Find out the latest transit time quote to help you plan ahead of time.
Click here to learn more
Page 12
Click here to return to Toolkit
Shipment
Preparation
Transit
Times
Contact Us
Welcome
Shipping
Tools
Billing
DHL Express
Products
Optional
Services
CALL, DROP IN
OR JUMP ONLINE
East
10 Changi South Street 2, Singapore 486596
Northeast
1 Tai Seng Drive, Singapore 535215
West
26 Jalan Tukang, Singapore 619259
Airport Cargo
75 Airport Cargo Road, #01-01 Singapore 819458
Packaging
Shipment
Preparation
Transit
Times
Contact Us
24-hour Customer Service Hotline
1800 285 8888
For billing enquiries:
6880 6405
For GST billing enquiries:
6389 5722
For e-commerce enquiries:
6880 6700
Drop in to one of our DHL Service Points
Click here for our DHL Service Points location
Website
www.dhl.com.sg
DHL e-Track
track@dhl.com
(Insert up to 50 waybill
numbers in email content)
Page 13
Click here to return to Toolkit
Welcome
Easy to use
Getting started
Welcome to DHL Express
import services
Exercise more control with DHL import services
Learn about the many benefits of importing with DHL Express.
Page 14
Click here to return to Toolkit
Service options
E-tools
Contact information
Welcome
Easy to use
Getting started
Service options
E-tools
Contact information
EASY TO USE
Once your import shipment is ready, getting it to you or your clients is easy.
There are 3 ways to request a pick-up with DHL:
Go online:
The fastest and most secure way for your imports. Through Import Express Online you can arrange the pick-up of a shipment that is across the
world, right from your own computer. Prepare all the paperwork, indicate the ready day and hour for pick-up, or even provide instructions to your
vendor on how you want the shipment prepared. This keeps your account number secured giving you peace of mind.
Call Us:
Call your local DHL Customer Service number 1800 285 8888 and make arrangements –
We will take care of the rest for you.
Shipper Request:
You can also authorize the shippers to request a pick-up at origin by calling their local
DHL Express office.
Page 15
Click here to return to Toolkit
Welcome
Easy to use
Getting started
Service options
GETTING STARTED
Unleash the power of your Import account –
take the following simple steps and seize control of your import process:
Take 3 steps for a successful Import:
1)Automate your import shipping process:
n
n
Go to https://importexpressonline.dhl.com and register your Import profile
Set-up suppliers and manage user authorizations
2)Activate your experienced trade assistant resource:
n
n
Log-in to https://tas.dhl.com and start using DHL’s Trade Automation Service
Find ways on how to have an efficient clearance process, reduce costs, compare landing costs,
and much more
3)Have complete visibility on all your shipments with DHL ProView:
n
n
Access Proview at https://proview.dhl.com
Let us know when and how you would like to be notified on the status of your shipment
Access it all in one place – with MyDHL you’ll have the power of DHL in one personalized site –
learn more by going to MyDHL* for more details.
*MyDHL not available in all markets, ask your sales representative for more information.
Page 16
Click here to return to Toolkit
E-tools
Contact information
Welcome
Easy to use
Getting started
Service options
E-tools
Contact information
SERVICE OPTIONS
Discover the many benefits DHL Import Express can offer to your business.
At DHL, we’re committed to using our international expertise and world-class service to help ensure your success. Our versatile and reliable
delivery options provide you with express services from over one hundred thousand locations all around the world.
Depending on the level of urgency or budget factors, DHL has the solution that fits your Import needs.
Time Definite Services
DHL provides time definite services that allow you to import goods from virtually anywhere in the world by a specific time or by the end of the
next possible business day. Working with the world’s largest global network ensures fast delivery with end-to-end tracking and customs clearance.
Our services include:
DHL IMPORT EXPRESS 9:00*
DHL IMPORT EXPRESS 10:30*
DHL IMPORT EXPRESS 12:00*
DHL IMPORT EXPRESS WORLDWIDE
n
n
n
n
Flexibility
Your DHL import account is more than a convenient way to import goods; it is your supply chain
partner. Here are some ways you can make the most of DHL’s Import Services:
Support after-sales agreements for scheduled maintenance or repair & return programs.
n
n
n
Improve efficiency, and keep inventories lean by shipping from a factory or warehouse in
another country directly to your own clients.
Negotiate better INCOTERMS, by matching the import service with billing options such as
Neutral Delivery or Duties & Taxes Paid terms.
*Service availability changes from market to market, contact your sales representative to determine service options to your location.
Page 17
Click here to return to Toolkit
Welcome
Easy to use
Getting started
Service options
E-tools
Contact information
E-TOOLS
Whether you are a small exotic imports boutique or a large multi-national, you need to have the right tools to compete. DHL will give you the
E-shipping solutions you need to make importing easier than ever.
Gain control, improve efficiencies and supply chain visibility.
Import Express Online
Prepare your shipment waybills, instructions and arrange for pick-ups in just a few clicks. Among the many benefits:
Validate Paperwork:
View shipment documentation online as soon as it is prepared by the shipper.
n
Control Cost:
Determine how to bill customs charges, approve or deny shipment requests or prepare import customs documents to avoid penalties and delays.
n
Stay Alert:
Set notifications to alert you of specific activities by the shipper or DHL.
n
Page 18
Click here to return to Toolkit
Welcome
Easy to use
Getting started
Service options
E-tools
Contact information
E-TOOLS
Trade Automation Service
The best way to import is by avoiding costly mistakes. Empower yourself with critical trade information at your fingertips.
Security:
With the Restricted Party Check feature, you can screen vendors and potential clients in other countries against potential security risks (money
laundering, terrorism, embargoed countries), and avoid fines or asset confiscation.
n
Avoid Delays:
Learn what is required in terms of import permits, licenses or bonded services to clear your goods in over 200 countries.
n
Control Costs:
Add efficiency to your inventory planning and procurement process by knowing the total landed cost of your goods or compare import costs
from vendors in different countries. The faster you know the total cost of your goods, the
quicker it will be to sell them at a profit.
n
Be Ahead of the Pack:
Enjoy an advantage over your competitors: the Trade Automation Service gives you access to a
comprehensive collection of import and export documents organized by country to accompany
your shipment.
n
With dozens of features and modules – this will be the only trade tool you’ll ever need.
DHL ProView
Gain total visibility with the shipment status dashboard providing current event details for all
shipments at one glance. Quickly focus on Customs delays and exceptions that may require your
involvement.
Add one account or import a list of up to 2,000 accounts
Store an unlimited number of notification contacts
Receive detailed per-shipment information or helpful summary digests
Flexible notification methods – Via Email or text message
ProView provides the shipment information you need to keep your customers and colleagues up to date.
n
n
n
n
Page 19
Click here to return to Toolkit
Welcome
Easy to use
Getting started
Service options
E-tools
Contact information
Contact Information
We’re here to help you whenever you need assistance.
Please don’t hesitate to get in touch with one of our International Specialists whenever you have a question or need our help. Our specialist
knowledge across all business sectors allows us to provide industry-specific solutions to customers around the world. Get in touch with us for
everything from logistical support to scheduling a pick up – no issue is ever too small for us to lend you a hand. So contact us right away so we can
help you meet all your international shipping needs.
Contact us today so we can assist you with your first shipment – please visit: www.dhl.com/contact
Page 20
Click here to return to Toolkit
Welcome
Introduction
DHL EXPRESS
PACKING GUIDE
Protect your shipment with good and quality packaging
Page 21
Click here to return to Toolkit
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
Welcome
Introduction
Steps to good packaging
INTRODUCTION
Thank you for using DHL Express for your international express shipping needs.
DHL is committed to delivering your shipments with speed and care. Since shipments
are handled frequently through our different facilities, it is recommended that they
are properly packed and secured. Here are some packaging tips and helpful advice on
preparing your shipment.
Depending on shipment origin/destination, restrictions may apply for some
commodities. Please contact the local DHL Customer Service team for more
information.
Note that DHL will accept no liability for the packaging advice it provides. The
customer remains responsible in ensuring that their shipment’s packaging is adequate
for transportation.
Page 22
Click here to return to Toolkit
Packaging solutions for
temperature sensitive shipment
Welcome
Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
Choice of
right materials
Choose the
right materials
1
Pack with
appropriate
techniques
2
Seal & palletize
smartly
3
1. Packaging Materials
To avoid damages to your article during transit, always pack with materials that give adequate
protection and cushioning. Consider your article’s size, weight, shape, fragility and value to help
you choose the right packing materials.
Consider Content Size and Packaging Options
Under-filled boxes may collapse
Overloaded boxes may burst
Do not exceed the weight specification of the shipment container
n
n
n
Page 23
Click here to return to Toolkit
Indicate handling
instructions
4
Welcome
Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
Choice of
right materials
2. External Protection
Packaging
Features
Suitable for
Box
n
Most commonly used and suitable way to pack your shipment because of the range of sizes,
shapes, materials and accessories used to strengthen and secure them
Available in a variety of specifications for different loading capacity
Triple-walled feature provides better strength and protection
Protection level diminishes after use
Printed materials
Garments
Light materials
Cardboard envelopes for lightweight documents
Use cushioned, padded or bubble envelopes to carry things like discs, tapes and small electronic parts
Do not use envelopes made of fabric
Lightweight documents
Small electronic parts
Discs
DHL branded flyer bags are available in two sizes:
Standard DHL Flyer: For flat documents and small binders with a maximum weight of 2kg
Large DHL Flyer: For flat documents, ring binders and small boxes with a maximum weight of 4kg
Binded documents
Flat materials
Designed to ship documents or printed materials that need to be rolled or cannot be folded
Ship maps
Blueprints and architectural
plates
Paintings or drawings
Posters
Provides great protection for extremely fragile articles
Works best for single-piece content which is heavy, and/or flat and exceeding
60cm x 60cm x 30cm
Car engines
Framed paintings
Moulds
Provides better security and greater protection for extremely fragile articles
Works best for single-piece content which is heavy
Aircraft engines
Art pieces
Provides great protection for articles that are sensitive to temperature
Good for holding content which is in semi-liquid/liquid form
Medical instruments
Musical instruments
n
n
n
Envelope
n
n
n
Flyer
n
n
Tubes
Wooden
Crate
Metal Crate
n
n
n
n
n
Plastic Crate
n
n
Page 24
Click here to return to Toolkit
Welcome
Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
Choice of
right materials
3. Internal Protection
Type of material
Used for
Bubble Wrap
Cushioning
Void Fill
Surface Protection
✓
✓
✓
Divider
Other Specific
Function
interleaving
- 3/6 inch: good for
lightweight products
blocking
- 5/16 inch: good for
medium weight
products
bracing
Foam Wrap
✓
✓
✓
Foam Peanuts
✓
Air Bags
✓
Crumpled Paper
✓
✓
Corrugated Inserts
✓
✓
Cardboard
Chipboard
Page 25
Click here to return to Toolkit
✓
✓
shock absorption
Welcome
Introduction
Steps to good packaging
Choice of
right materials
DHL Packaging and Specifications
Description
Dimension
Maximum Weight
of Contents
DISKETTE BOX
235x210x35mm
-
DISKETTE BOX
480x330x320mm
20kg
SMALL BOX
320x235x310mm
15kg
SMALL BRIEFCASE BOX
328x245x80mm
-
BRIEFCASE BOX
460x340x90mm
10kg
DRAWING TUBE
76.5mmx991mmx1.6mm
-
EXPRESS EASY BOX 1*
350x275x10mm
0.5kg
EXPRESS EASY BOX 2*
337x182x100mm
1kg
EXPRESS EASY BOX 3*
337x322x100mm
2kg
EXPRESS EASY BOX 4*
337x322x180mm
5kg
EXPRESS EASY BOX 5
337x322x345mm
10kg
EXPRESS EASY BOX 6*
416X359X369mm
15kg
EXPRESS EASY BOX 7*
481x404x389mm
20kg
EXPRESS EASY BOX 8
541x444x409mm
30kg
JUMBO BOX 5
337x322x345mm
10kg
JUMBO BOX 8
541x444x409mm
30kg
44x35x27cm
20kg
49.5x45.5x37.5cm
30kg
SNAP BOX
LARGE SNAP BOX
*Available at DHL Service Point outlets only.
Page 26
Click here to return to Toolkit
Packaging solutions for
temperature sensitive shipment
Welcome
Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
Pack with
appropriate techniques
Packaging Quality Matters
n
n
n
n
n
Avoid using damaged containers or boxes
Always use high quality wrapping and cushioning/
filler materials
A. Basic
A. Basic
Packing
PackingProtection
Protection
Level:Level:
Suitable
Suitable
for non-fragile
for non-fragile
articles
articles
(e.g. printed
(e.g. printed
matters,
matters,
machinery
machinery
parts,parts,
metalmetal
parts)parts)
1
Consider the strength and durability of your
chosen packaging
Always remove old labels and stickers when
re-using boxes
Repack any gifts as decorative wrapping is not
suitable for shipping
2
B. Internal
B. Internal
Packing
Packing
Protection
Protection
Level:Level:
Suitable
Suitable
for fragile,
for fragile,
large large
and flat
andarticles
flat articles
(e.g. photo
(e.g. photo
frames,
frames,
marbles,
marbles,
clocks)
clocks)
1
1
1
2
2
2
3
3
1 Put the
1 Put
article
the article
into a plastic
into a plastic
bag tobag
minimize
to minimize
effectseffects
of
of
humidity
humidity
and stains.
and stains.
2 Collect
2 Collect
small parts
smallsuch
partsassuch
screws,
as screws,
nails, rails
nails,
and
rails and
bearings
bearings
in a separate
in a separate
sealed sealed
container.
container.
3 Place3 1Place
2 in a container
and 21 and
in a container
and filland
anyfill
void
any
space
voidwith
space with
crumpled
crumpled
paper /paper
Bubble
/ Bubble
Wrap©Wrap©
/ foam /peanuts
foam peanuts
/ pad. / pad.
Seal
container
the container
4 Seal4the
Page 27
Click here to return to Toolkit
1 Fully1wrap
Fullythe
wrap
article
the article
with atwith
leastat4-inch
least 4-inch
thick of
thick of
Cohesive
Cohesive
BubbleBubble
Wrap to
Wrap
provide
to provide
adequate
adequate
cushioning.
cushioning.
2 Place
2 the
Place
wrapped
the wrapped
article article
in a container
in a container
and filland
anyfill any
void space
void with
spacefoam
withpeanuts.
foam peanuts.
3 Seal 3the
Seal
container.
the container.
Welcome
Introduction
Steps to good packaging
Pack with
appropriate techniques
C. Box-in-Box Packing
Protection Level:
Suitable for fragile, small, thin and irregular-shaped articles (e.g. vases, glasses, lamps,
circuit boards)
1 Prepare 2 boxes that are of at least 7-inch difference
in all dimensions.
2
2 Pad all edges, corners and burrs of the article and
wrap it fully with Bubble Wrap.
3 Place the article in Box 1 and fill any void space
with foam peanuts, then seal it.
3
4 Cushion Box 1 with at least 4-inch thick of Bubble Wrap.
BOX 1
5 Place the sealed and wrapped Box 1 in Box 2, fill any
4
BOX 1
void space with crumpled paper / Bubble Wrap /
foam peanuts / pad, then seal it.
5
5
BOX 2
Tips:
! Put masking tape on any glass surface to prevent splintering, in case of breakage in transit.
! Use Anti-Static Bubble Wrap for television sets, computer monitors and printers.
! Remove all attachments and wrap individually. Wrap printer cartridges separately in a plastic bag to prevent ink or powder leakage.
! Use original manufacturer’s packaging as Box 1, especially for computers, computer peripherals/servers, video and audio players/devices.
Page 28
Click here to return to Toolkit
Packaging solutions for
temperature sensitive shipment
Welcome
Introduction
Steps to good packaging
Pack with
appropriate techniques
LIQUID AND POWDERS
n
n
n
n
n
Ensure liquids are stored in leak-free containers, protected with a lightweight,
strong, internal material such as styrofoam and sealed within a plastic bag
Seal semi-liquids, greasy or strong-smelling substances with adhesive tape and
wrap in grease-resistant paper
Place powders and fine grains in strong plastic bags, securely sealed and then
packed in a rigid fiberboard box
Use “Arrow Up” stickers for non-solid materials
Keep in mind that poor packaging may cause damage to surrounding items,
machinery and other shipments
Page 29
Click here to return to Toolkit
Packaging solutions for
temperature sensitive shipment
Welcome
Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
SEALING AND PALLETIZING TIPS
Seal your corrugated box with H-shape taping for maximum strength.
Tips:
! Use a strong tape with width of at least 2 inches
! Apply H-shape taping to the top and bottom of the box.
Pallets can provide additional exterior support to your shipment, particularly for items that require lifting by manual pallet truck or when there
are multiple items in one lot.
Palletizing Guide
1. Do not stack cartons outside the pallet’s edge
Page 30
2. Protect the edges of the stack
with paper edge protector
Click here to return to Toolkit
3. Use paper boards to protect all surfaces
4. W
rap stretch film around the
pallet to avoid cartons falling apart
Welcome
Introduction
Steps to good packaging
SEALING AND PALLETIZING TIPS
Securing Methods
n
Shipments must be securely banded, bolted or stretched, shrink-wrapped to the forkliftable base
n
Use 70 gauge minimum stretch or shrinkwrap and secure it to the base of the skid
n
Banding material can include steel, rayon, polypropylene, nylon or polyester strapping
n
Use a minimum of two bands (tightly secured) through the skid or pallet voids and around all boxes
n
If applicable when bolting, consider using shock absorber connections or cushioned skids
Tips for Skid Loading and Stacking
n
n
n
n
Attempt to follow all carton orientation symbols or verbiage (e.g., “TOP LOAD ONLY”,
“DO NOT STACK”, “THIS SIDE UP”)
Distribute weight evenly on the skid or pallet to avoid excess weight being placed on
box contents
Stack boxes squarely on the skid or pallet to the edge (do not overhang) and corner to corner
to maximize compression strength
Top of skid or pallet must be flat to minimize chances of lost or damaged boxes
(pyramid stacking is unacceptable)
n
Place angleboard (corner protectors) along the edges of boxes to prevent crushing
n
Cover the top layer to protect the unitized load from the weather
n
Provide clear Shipper and Receiver addresses completely on labels and stickers
n
An extra address label placed inside the package is a good precaution
n
All packages must be sealed but remember that they can be opened by customs authorities
for inspection
n
Avoid using masking tape, rope, string or wrapping paper to seal your shipment
n
Never use black colored stretch film to seal or protect your shipments
Page 31
Click here to return to Toolkit
Packaging solutions for
temperature sensitive shipment
Welcome
Introduction
Steps to good packaging
SEALING AND PALLETIZING TIPS
Tapes
A good seal helps to strengthen your package. DHL recommends the following:
Polypropylene tape
Vinyl adhesive tape
Fiber-reinforced paper
n
n
n
Avoid kraft paper tape, household cellophane tape, masking tape, string or rope. Using these materials may
result in torn or missing labels and damage to the package.
Page 32
Click here to return to Toolkit
Packaging solutions for
temperature sensitive shipment
Welcome
Introduction
Steps to good packaging
SEALING AND PALLETIZING TIPS
Wrapping Paper and Films
n
n
n
The use of wrapping paper around boxes or non-contained objects is only
recommended:
– for textile item
– to prevent damages caused by dust or oil-based substances
Remember to enclose wrapped objects in a box for added protection
Heated shrink wrap and stretch films may be used to consolidate multiple boxes on a
pallet for stability and protection
– They are not suitable for all commodities because the high temperatures used in the
heat-shrinking technology may damage the contents of your shipment.
– When using these films, affix the labels on the boxes and not on films.
– Do not use black colored film.
Strapping
Strapping is an ideal way to strengthen your shipment when applied correctly.
Common types of strapping:
– Polypropylene strapping is easier to handle and costs less, but it is not as strong as
the following strapping:
– Polyester strapping stretches less than polypropylene under high temperatures, it
is stronger and maintains its properties when wet. It replaces steel in many cases
because of its lower cost.
– Metal strapping is best for extremely heavy loads, since it does not stretch. It is only
recommended to be used on wooden crates.
n
Page 33
Click here to return to Toolkit
Packaging solutions for
temperature sensitive shipment
Welcome
Introduction
Steps to good packaging
HANDLING INSTRUCTIONS
Proper use of handling instruction labels can help ensure the appropriate handling of your
shipment during transit. Here are examples of commonly used labels.
AUp Arrow
The upward arrows show the direction that the package must be trasported
handled and storedin.
B Fragile, Handle with Care
The package should be handled carefully and never be tipped over or slung.
C Keep Dry
The pckage must be expected from excessive humidity and stored undercover
A
Page 34
B
Click here to return to Toolkit
C
Packaging solutions for
temperature sensitive shipment
Welcome
Introduction
Steps to good packaging
PACKAGING OPTIONS
FOR EVERY TEMPERATURE
At DHL Express, we know how critical the maintenance of a defined temperature range
is for your shipments. We therefore developed an extensive range of packaging solutions
that you can choose from. The different box sizes within each temperature range allow
you to choose the most efficient solution whilst ensuring temperature accuracy
and stability.
Due to the sensitivity of shipments, DHL Thermo Packaging is designed to handle ambient,
controlled at room temperature, chilled or frozen shipments, with capabilities in place for
monitoring during transit in our network.
Where required, DHL Express can also provide Dry Ice or Coolant Wrap preconditioning
service. Please contact your Sales Executive to find out more about these solutions.
Page 35
Click here to return to Toolkit
Packaging solutions for
temperature sensitive shipment
Welcome
Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
AMBIENT TEMPERATURE SOLUTIONS
Ambient
Our ambient boxes are delivered as complete solutions that include Absorbent
Sleeves, Pressure Bags, Coolant Wraps and packaging instructions within the box.
C
50
Ambient Non-insulated solution
40
30
1. Ambient Non-insulated
For the shipment of non-temperature controlled UN 3373 Ecological Substances,
Category B.
20
10
0
-10
-20
Ambient Non-insulated Temperature solutions in one size
-3-40
Contents
External Dimensions
Product Space
1 x Outer Carton
1 x 95kPa Bag
1 x Absorbent Sleeve
1 x Bubble Bag
23.5 x 19.4 x 12.1 cm
6 x 10 ml vials
2. Ambient insulated
For the shipments of temperature controlled UN3373 Biological Substances,
Category B. An additional insulated liner gives your ambient temperature
shipments more protection against changes in outside temperature.
C
50
40
30
20
10
Ambient insulated Temperature solutions in one size
0
-10
-20
Contents
External Dimensions
Product Space
1 x Outer Carton
1 x 95kPa Pressure Bag
1 x Absorbent Sleeve
1 x Air Pillow
2 x Coolant Wrap
1 x Insulated Liner
23.5 x 19.4 x 12.1 cm
6 x 10 ml vials
Page 36
Click here to return to Toolkit
-3-40
Ambient Insulated
temperature solution
Welcome
Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
AMBIENT TEMPERATURE SOLUTIONS
3. Ambient extreme
This unique packaging system provides thermal protection from extreme
temperature fluctuations that might occur during transit, change of
season or geography. Using DHL’s ambient extreme packaging will keep
the temperature of your ambient shipments above 0° C for 48 hours.
C
50
40
30
20
10
0
Ambient Non-insulated Temperature solutions in one size
-10
-20
-3-
Contents
External Dimensions
Product Space
1 x Outer Carton
1 x 95kPa Pressure Bag
1 x Absorbent Sleeve
2 x Coolant Wrap
1 x EPS Box
28.9 x 24.1 x 17.8 cm
6 x 10 ml vials
-40
Ambient Extreme
temperature solution
Page 37
Click here to return to Toolkit
Welcome
Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
CONTROLLED ROOM TEMPERATURE SOLUTIONS
Designed to cope with a controlled room temperature environment between 15º and 25º C for
up to 72 hours. The boxes are available in small, medium and large sizes and are supplied with
different sized Pharmacool Cassettes. Handling instructions for summer and winter temperature
profiles are provided to allow for correct preconditioning of the Pharmacool Cassettes.
Controlled Temperature solutions boxes available in Small, Medium and Large sizes
Small
Medium
Large
Page 38
Content
External Dimensions
Product Space
Temperature
and Duration
1 x Outer Carton
1 x EPS Insulated Cooler
6 x 1350g Pharmacool Cassettes
1 x Product Carton
47.5 x 44.0 x 37.0 cm
25.0 x 21.4 x 13.0
(7 litres)
15° to 25° C
for 72 hours
1 x Outer Carton
1 x EPS Insulated Cooler
6 x 2400g Pharmacool Cassettes
1 x Product Carton
56.4 x 51.4 x 43.5 cm
1 x Outer Carton
1 x EPS Insulated Cooler
2 x 2000g Pharmacool Cassettes
4 x 3000g Pharmacool Cassettes
1 x Product Carton
63.2 x 53.2 x 50.5 cm
C
50
40
34.4 x 26.4 x 15.3
(14 litres)
30
15° to 25° C
for 72 hours
20
10
0
Click here to return to Toolkit
38.5 x 28.5 x 25.0
(28 litres)
15° to 25° C
for 72 hours
Controlled room
temperature solutions
in three sizes
-10
-20
-3-40
Welcome
Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
CHILLED TEMPERATURE SOLUTIONS
Designed to cope with a chilled temperature environment between 2º and 8º C for up
to 108 hours. Box sizes are the same as those used to ship contents at controlled room
temperatures. The preparation of the Pharmacool Cassettes will create a chilled environment
which be maintained for the desired time. Instruction sheets guide you through the correct
preparation process.
Chilled temperature solution
with medium sized box
C
50
40
30
20
10
0
-10
Chilled Temperature solutions available in Small, Medium and Large sizes
-20
-3-40
Content
External Dimensions
Product Space
Temperature
and Duration
Small
1 x Outer Carton
1 x EPS Insulated Cooler
6 x 1350g Pharmacool Cassettes
1 x Product Carton
47.5 x 44.0 x 37.0 cm
25.0 x 21.4 x 13.0
(7 litres)
2° to 8° C
for 85 hours
Medium
1 x Outer Carton
1 x EPS Insulated Cooler
6 x 2400g Pharmacool Cassettes
1 x Product Carton
56.4 x 51.4 x 43.5 cm
34.4 x 26.4 x 15.3
(14 litres)
2° to 8° C
for 108 hours
Large
1 x Outer Carton
1 x EPS Insulated Cooler
2 x 2000g Pharmacool Cassettes
4 x 3000g Pharmacool Cassettes
1 x Product Carton
63.2 x 53.2 x 50.5 cm
38.5 x 28.5 x 25.0
(28 litres)
2° to 8° C
for 96 hours
Inside of box showing
Pharmacool Cassettes
C
50
40
30
20
10
0
-10
-20
-3-40
Page 39
Click here to return to Toolkit
Welcome
Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
FROZEN TEMPERATURE SOLUTIONS
Designed for sending contents at temperatures below minus 20º C. Dry Ice is the most
commonly used refrigerant to keep product or samples frozen. Dry Ice is available in several
shapes and forms such as pellets, sticks or plates. For transport by air, dry ice is regulated
and considered a dangerous good. Dry Ice sublimates and displaces oxygen, boxes therefore
should never be hermetically sealed when they contain dry ice. These frozen temperature
solutions ensure that air pressure does not build up but also an environment below minus 20º
C can be maintained for up to 129 hours.
A Dry Ice supply service can be arranged separately. Please speak to your DHL Sales Executive
to learn more about it.
Frozen Temperature solutions available in Small, Medium and Large sizes
Content
External Dimensions
Product Space
Temperature
and Duration
Small
1 x Outer Carton
1 x EPS Insulated Cooler
31.0 x 31.0 x 32.0 cm
9.5 x 9.5 x 13.5
or 6 x 10 ml vials
<-20° for 124 hours
Medium
1 x Outer Carton
1 x EPS Insulated Cooler
34.8 x 34.8 x 36.4 cm
10.0 x 10.0 x 2.5
or 12 x 10 ml vials
<-20° for 122 hours
Large
1 x Outer Carton
1 x EPS Insulated Cooler
39.5 x 39.5 x 44.8 cm
18.0 x 14.5 x 15.0
or 36 x 10 ml vials
<-20° for 129 hours
Page 40
Click here to return to Toolkit
Frozen temperature
solutions in three sizes
Welcome
Introduction
Steps to good packaging
COMBINATION TEMPERATURE SOLUTIONS
Combination: Frozen and Ambient
The combination temperature solution is an addition to the DHL Thermo Packaging range that
can accommodate the shipping of frozen and ambient samples within a single box.
Combination Temperature solution in one size
Content
External Dimensions
Product Space
Temperature and Duration
1 x Outer Carton
2 x EPS Cooler
2 x Cooler Wraps
29.5 x 24.4 x 44.2 cm
6 x 10 ml vials Ambient
and 6 x 10 ml vials
Frozen
<-20° for 72 hours
(for the Frozen element)
Combination temperature solution
C
50
40
30
20
10
0
-10
-20
-3-40
Page 41
Click here to return to Toolkit
Packaging solutions for
temperature sensitive shipment
Welcome
Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
PACKAGING ACCESSORIES
All DHL Thermo Packaging items are delivered as box solutions containing
all accessories that are needed to prepare and ship your temperaturesensitive contents. Should you require additional accessories, these can be
ordered separately as well.
Accessories
External Dimensions
Internal Dimensions
Pressure Bag
95kPa
Small
27.5 x 17.5 cm
6 x 10 ml vials
Pressure Bag
95kPa
Medium
36.0 x 28.5 cm
36 x 10 ml vials
Pressure Bag
95kPa
Medium
45.7 x 33.0 cm
48 x 10 ml vials
Absorbent Sleeve
N/A
N/A
Coolant Wrap
N/A
N/A
Absorbent sleeves
Coolant Wraps
Specimen Pressure Bags in three sizes
Page 42
Click here to return to Toolkit
A GREAT OPPORTUNITY
TO COMBAT CLIMATE CHANGE
DHL recognizes that its business operations may impact the environment, and has therefore been actively
pursuing environmental initiatives as part of its corporate social responsibility and service to customers.
Find out how you can help in by joining our environmentally friendly practices and initiative.
http://www.dhl.com/en/about_us/sustainability/gogreen.html
www.dhl.com
©DHL
©DHL Express
DHL® and DHL Express® are registered trademarks of Deutsche Post AG / DHL Operations B.V. / DHL International GmbH