Foundations of Effective Leadership & Management
Sponsored by NDIDA
Agenda: Session #1
Day 1: 8:00 – 5:00
Course Components
Morning
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Afternoon
Day 2: 8:00 – 5:00
Course Components
Morning
 Leadership Assessment to Identify Strengths & Development
Opportunities
 How and When to use the 5 Leadership Approaches Required for
High Performance
 Understand your natural leadership approach, and when it will be
most effective
 Know when your natural leadership approach won't work
 The 3 Root Causes of Performance Problems & How to Solve Them
 Learn to Address Root Causes, Not Symptoms
 In-depth Leadership Simulation/Competition
 In-depth Application Activities
 Video Case Study
 Applying Leadership Decision Making in the Workplace
Afternoon
Day 3: 8:00 – 3:30
Course Components
Morning
 “How to Use a Business Model” to make business decisions
 Total Business Success™ Assessment of your
dealership/department
 Presentation of the 4 types of Total Business Success™ solutions
 Application Activities & Group Discussion
 Additional Application Case Studies, Simulations and Activities
 Leadership Simulation/Competition
 Q&A
Afternoon
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“What is Leadership?” Presentation
Understanding Leadership & Management
Understanding Motivation
Understanding “Work Style”/DISC Presentation
The 4 Styles and How to Manage Each
“Customer Smart” Selling & Servicing DISC Simulation
Video Case Study
On-the-Job Application
PO Box 2820 / Sioux Falls, SD 57101-2820 / spader.com
800.772.3377 / 605.339.3616 / fax 605.339.4229
Session #2
Day 1: 8:00 – 5:00
Course Components
Morning
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Afternoon
Session #1 Review, Reinforcement and Lessons Learned
Applying the PRO-daptive® Model
Bob Knowlton Case Study
Understanding Motivation
3 Tools for Ensuring Clear & Effective Work Direction
Good & Bad Work Direction Practices
The Top 7 Reasons Employees Don’t Do What They Are Supposed
To Do
 Using JobTRACKs® (Key Result Areas & Critical Tasks)
 Key Priorities Tool
 Setting SMART Goals
Day 2: 8:00 – 5:00
Course Components
Morning
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Afternoon
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Day 3: 8:00 – 3:30
Course Components
Morning
 What is Your Coach-ability?
 Coaching Simulation
 $1 Empowerment® - Understanding Dealership Financial
Performance
 Successful Performance Planning (Appraisal & Review)
 3 Components of Performance Management
 Additional Application Case Studies, Simulations and Activities
 Action Planning & Implementation Tips
 Leadership Life Guide
 Recommended Next Steps and Reading List
 Q&A
Afternoon
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True Cost of Turnover
Effectiveness of Commonly used hiring methods
Understanding the “Big 6 Human Equation” Performance Predictors
Legal & Illegal Interviewing Practices
Job Analysis & Profiling
The 5 Step “Hiring and Developing Winners” process
Interview Role-Playing & Case Studies
Over 200 Targeted Interview Questions
Hiring and Selection Toolkit; Including How to Compare
Candidates
Video Case Study
Hiring Winners Role Playing
10 Deadly Sins of Interviewing
How to Compare Candidates
PO Box 2820 / Sioux Falls, SD 57101-2820 / spader.com
800.772.3377 / 605.339.3616 / fax 605.339.4229