Westside Family
Resource Network
Collaborative Agency Services
Directory
The Mission of WFRN
The Westside Family Resource Network (WFRN) exists to
partner with neighborhood families to overcome the
physical, emotional and economic difficulties that impact
their lives. This is a collaborative effort done through
individual, family and systems advocacy, as well as the
delivery of programs and services.
Core Values
WFRN Core Values are:
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Family Centered
Community Based
Collaborative Approach and Decision-Making
Culture Competence / Cultural Sensitivity
WFRN is Family Centered
Family Centered embraces individuals and their families as
they are defined by themselves with the belief that children
and adults thrive best in loving, committed families. WFRN
respects cultural values and empowers every family’s
desire to remain intact and make decisions for itself to the
extent this does not endanger the safety, health, growth,
and independence of its members.
WFRN is Community Based
Community-based includes groups and organizations that
reside in and are integral to the daily life of the community
by offering responsive services and programs. These
groups serve as an extension of the family support system
and are key to promoting volunteerism, cultural sensitivity
and leadership development supporting residents and
professionals working in the community to create a voice to
advocate on the community’s behalf.
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WFRN values a Collaborative Approach and
Consensus Decision Making
A collaborative approach is respectful of each member’s
situation and views while supporting members as they
work cooperatively through a consensus decision-making
process to achieve WFRN’s mission.
WFRN values Cultural Competence/Cultural Sensitivity
WFRN is committed to including representation from the
various organizations and groups that are representative of
the diversity of its residents to the extent possible, and in
providing culturally competent service delivery to children
and families with staff that are representative of the
diversity of the neighborhoods they serve.
*This project is provided in partnership with Cuyahoga
County Department of Children & Family Services.
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TABLE OF CONTENTS
Collaborative Members .................................................. iv
Services ......................................................................... v
WFRN Staff .................................................................. .iv
WESTSIDE FAMILY RESOURCE NETWORK
COLLABORATIVE MEMBERS:
Applewood Centers, Inc.….…………………………….....1,2
Bridgeway.…………………………………………….….…3-8
City of Lakewood Dept of Human Services...................9-10
Cleveland Christian Home..…………………………….11-13
Cleveland Mediation Center.……………………………….14
Domestic Violence Center...…………………………....15-16
Hispanic UMADOAP…………………………………….17-19
Lesbian Gay Community Center……..........................20-21
May Dugan Multi-Service Center……………..............22-23
Merrick House……………………………………………24-25
Metro Health Dept of Social Work.…………………….26-27
Options for Families and Youth……………………...…….28
Providence House.………………………………………29-30
Spanish American Committee.…………………………31-32
West Side Community House….……………………….33-34
West Side Ecumenical Ministry.……………………..…35-37
WFRN Contact Information:
9300 Lorain Avenue
Cleveland, OH 44102
Phone: (216) 771-7297 Ext 323
Fax: (216) 619-0701
System of Care Supervisor:
Family Information Resource Specialist:
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Extension 346
Extension 323
WFRN Agency Services:
ANGER MANAGEMENT …………………………………1,4,12
CHILD CARE………………….……………….10,24,31,33,35
COUNSELING………….……1,4,11,12,15,18,20,22,24,27,35
DOMESTIC VIOLENCE SERVICES….…………………….15,16
DRUG TREATMENT SERVICES .............................. 3,8,18,19
HELP ME GROW …………………………………..25,28,31,33
HIV TESTING/EDUCATION……………………….………17-22
EDUCATION (G.E.D., LEAP)……………………2,25,32,35,37
FAMILY PRESERVATION……..…………………………….4,12
FOSTER CARE SERVICES/ADOPTION…..………….2,13,21,28
HOUSING ………………………..…………………14,23,3,32
HUNGER CENTERS……………..……………………….22,35
JOB TRAINING PROGRAMS…….….…………5,6,22,25,32,37
MEDIATION SERVICES…………..…..…………………..14,15
MENTAL HEALTH SERVICES………………...1-8,11,13,27,35
MENTORING………………………………………….20,22,24
PARENTING PROGRAMS…………….. …….……10,12,26,30
RECREATION…………………..…………………10,20,24,36
RESIDENTIAL/INDEPENDENT LIVING….………..4-8,12,13,19
SENIOR SERVICES ............................................ 9,21,25,33
SHELTER CARE……..…………………………………2,15,29
TUTORING ................................................ 12,17,24,36,38
VISITATION CENTERS…………..……………………13,16,34
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APPLEWOOD CENTERS, INC
CHIEF EXECUTIVE OFFICER: Roberta L. King
CONTACT FOR SERVICES: (216) 696-5800 or (216) 741-2241
Hours of Operation:
M-TH: 8:00 am- 8:00 pm & Fri- 8:00 am. 5:00 pm
OFFICES:
Richard A. Paulson Center
Lorain County
2525 East 22nd Street
Cleveland, Ohio 44115
Phone: (216) 696-5800
Fax: (216) 696-6592
5255 N. Abbe Road, Suite 1
Elyria, OH 44035
(440) 934-9930
Carlos & Mary Jones Center
Children’s Aid Society
3518 West 25th Street
Cleveland, Ohio 44109
Phone: (216) 741-2241
Fax: (216) 459-9823
10427 Detroit Ave.
Cleveland, OH 44102
(216) 521-6511
Eleanor Gerson School
www.applewoodcenters.org
2201 Superior Avenue
Cleveland, OH 44114
(216) 861-6015
SERVICES OFFERED:
Outpatient Services
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Counseling and Psychiatry for children up to age 18 and
their families. Includes individual, family, and group
therapy.
Partial Hospitalization includes intensive goal-focused
group treatment for children ages 5 to 14, who present
developmental delays, behaviors as a result of abuse,
among other problems.
Day Treatment for children ages 5 to 14 that require
specialized help, but are able to live at home within the
community. Includes special education, social skills and
practical living groups, and expressive therapies.
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Residential Services
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Shelter Care provides shelter, education, and intervention
designed for youth at risk of repeating criminal offenses or
in need of evaluation for placement.
Independent Living helps young men and women coming
out of the foster care system learn life skills needed to
become successful members of the community.
Foster Care and Adoption
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Foster Care provides substitute care in licensed foster
homes for children up to age 18. Homes are needed to
care for sibling groups, teens, and children with special
needs. Parents are provided with on-going training and
support, and a social worker is available to families 24
hours/day, seven days/week.
Adoption matches waiting children with loving families who
want to provide permanent homes for children in need.
In Home Services
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Early Childhood Counseling for children birth to age 3.
Community Based Treatment (CBT) provides intensive
treatment to youth with emotional and behavioral
disturbance and their families.
MultiSystemic Therapy (MST) for youth at risk of becoming
involved with the juvenile justice system.
Educational and School Services
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The Eleanor Gerson School offers an alternative high
school experience for boys and girls who have not been
successful in standard educational settings.
School Based Services include intervention with an
individual student through classroom observation or
therapy; and broader services such as training seminars
for teachers, and topic-focused presentation for students
and parents.
Student Training in psychiatry, psychology, social work.
Behavioral Healthcare Training for professionals and
members of the community.
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BRIDGEWAY, INC.
CHIEF OPERATING OFFICER: Dave Lundeen
CONTACT FOR SERVICES: *See service description
Hours of Operation: M-F: 9:00 am- 5:00 pm
WEST OFFICES:
8711 Denison Avenue
Cleveland, Ohio 44102
Phone: (216) 631-8686
2103 Clark Avenue
Cleveland, Ohio 44109
Phone: (216) 687-1350
8301 Detroit Avenue
Cleveland, Ohio 44102
Phone: (216) 281-0427
Administrative Office:
1708 Southpoint Drive
Cleveland, Ohio 44109
Phone: (216) 661-4164
SERVICES OFFERED:
Act Program
8300 Detroit Ave. (216) 651-1592
Community support program for adults who have severe mental
disability and are among the highest users of inpatient days at
both state and private hospitals.
Asian Community Support Program
8301 Detroit Ave. (216) 281-2660
Provides community support program services to Asian adults
and their families including psychiatric services. This program
also offers a liaison to the Asian community.
Asian Prevention Program
8301 Detroit Ave. (216)281-2660
Provides drug, Alcohol, and violence prevention curriculum to the
Asian community at large including risk assessments, linkage to
treatment providers, education, and a liaison to the Asian
community.
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Bradley Manor
3234 West Blvd. (216) 476-1658
A community based residential program for individuals with
severe mental disabilities. The program targets residents who
are over 55 and/or have physical disabilities. The program is
staffed 24 hrs a day with residential assistants. Nursing and
psychiatry are also provided.
Clark Help Center
2103 Clark Ave. (216) 687-1350
Bilingual center offering counseling services children, teens,
adults, and families. Center also provides an Adult Sex Offender
Treatment Program for individuals referred from the Adult
Probation Depts. Community support program services are
offered to individuals with severe mental disabilities on site with
bilingual psychiatrists on staff.
Community Living Program
14050 Madison Ave. (216) 521-2212
Community living program for individuals with severe mental
disabilities identified as high risk for re-hospitalization.
Denison Help Center
8711 Denison Ave. (216) 631-8686
Provides counseling and psychiatric services for children, teens,
and adults. Center also provides free after school program for
youth (11-16) offering art, music, drama, and sports activities.
Support program services for severe mentally disabled
individuals are also available. Steer Straight Program for teens
referred from Juvenile Court Program for DWI charges. Parent
Education and Anger Management Services provided to families
self-referred and CCDCFS referred. Preschool Prevention
Program services are offered to community day care centers.
Psychological evaluations are available to clients involved in
Bridgeway services.
Detroit Help Center
8301 Detroit Ave. (216) 281-2660
Community support program and psychiatric with bilingual
capacity for individuals with severe mental disabilities.
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Eastside Crisis Stabilization Unit
1708 Southpoint Dr. 2R (216) 739-3535
12 bed unit serving adults with history and/or current symptoms
of serious mental illness requiring crisis stabilization to prevent
inpatient hospitalization. Admission is voluntary in an unlocked
unit with a length of stay up to 7 days.
Employment Alliance
(2519 Detroit Ave. (216) 875-0460)
A collaborative effort between two community agencies
(Bridgeway and Spectrum of Supportive Services) to provide
employment services to adults with a mental illness in one easily
accessible Cleveland location. Individually tailored services
include a wide range of employment, vocational and supportive
services all designed to assist participants in becoming jobready, obtain employment, and start to develop a successful
work history. The Employment Alliance is houses the Pathways
project where counselors perform a wide variety of services
needed to help clients obtain and keep jobs in the community.
Family Preservation
8301 Detroit Ave. (216) 281-4700
Community support program services for families at risk for
having their children placed in substitute care. Specialized
services provided for CCDCFS which include intensive in-home
services for high risk families, reunification, parent teen-conflict,
and foster parent support services. Referrals come from
CCDCFS, Mobile Crisis, Connections and Positive Education
Community Support Program.
Harold Hawkins Home
Community based residential program for individuals with severe
mental disabilities and physical handicaps. Program is staffed
24 hrs with nursing and psychiatry available.
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Hearth Program
8301 Detroit Ave. (216) 281-2660
Paid vocational work adjustment and training are provided
through the in-house work experience of the Hearthstone Cafe
and Hearthclean programs. Short-term paid vocational
assessments and work adjustment are available in wide variety
of competitive businesses through Community Based Work
Adjustment program. The employment programs offer job
seeking skills training, competitive job placement, and post
employment follow up which may include on-site job coaching if
desired.
Henry Tanaka House
Community based residential program for individuals with severe
mental illness. Program is staffed 24 hrs with nursing and
psychiatry available.
Magnolia Clubhouse
11101 Magnolia Dr. (216) 721-3030
A psychosocial rehabilitation program for individuals with severe
mental illness. Clients work in cooperation with staff to operate
the Clubhouse. Activities include producing daily lunches,
monthly newsletter, a snack shop, and statistical tracking.
Program also offers transitional employment through paid
positions in the community.
Outreach
8301 Detroit Ave. (216) 281-2660
Provides screening and intake for Community Support Program
services. Offers community support services for North Coast
Behavioral Health System, Bradley Manor, and Youth Transition
Program. Also provides screening and intake for Latino
consumers requesting services at Bridgeway.
Managed Care Program
1708 Southpoint Dr. (216) 635-0704
Community support program services via a team approach to
adults that have been hospitalized at Northcoast Behavioral
Services South Campus. This pilot is part of a capitation
program in partnership with two other agencies.
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Project One To One
301 Detroit Ave. (216) 281-2660
Provides trained volunteers to be matched in friendship with
adult consumers of any Cuyahoga County Community Mental
Health Board Community Support Program agency requesting
this service. Volunteers can serve in three areas: as a personal
friend/mentor, as a leader of group home recreational activities,
or as a friendly phone caller for a consumer.
Psychological Testing
8711 Denison Ave. (216) 631-8686
This service is for clients receiving services through any of the
programs at Bridgeway that may require a psychological
evaluation.
SAMI Act Team
11420 Lorain Ave. (216) 889-9640
Provides intensive community support program services via a
team approach to adults that are dually diagnosed with a severe
mental disability and substance abuse/dependency issues.
SILS
Various site locations in the community (216) 476-1833
Supported Independent Living Services. Independent living
program that provides mobile supportive services through a team
of social workers and nurses to severe mentally disabled
individuals.
Stricklin Crisis Stabilization Unit
8315 Detroit Ave. (216) 631-1740
A 15 bed unlocked facility serving adults who have some history
and/or current symptoms of a serious mental illness that require
stabilization to prevent inpatient hospitalization. Admission is
voluntary and length of stay can be up to 7 days.
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UNBAR
8301 Detroit Ave. (216) 281-2660
Outpatient drug and alcohol treatment program. Program
provides structured primary chemical dependency treatment
through group and individual counseling, family education, codependency treatment, limited psychiatric services available and
12 Step participation is required for successful completion.
West 81st Apartments
Community based residential treatment program for individuals
with severe mental illness that require 24 hour residential
services. Priority is given to clients discharged from North Coast
Behavioral Health Care Services.
West 95th Apartments
Independent permanent housing for individuals. Bridgeway
serves as landlord only.
West 130th
Community based residential living program for individuals with
severe mental illness. This program targets residents that have
long history of psychiatric hospitalization and/or cannot survive in
the community independently. Staffed 24 hours daily with
nursing and psychiatry staff available.
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CITY OF LAKEWOOD DEPARTMENT OF HUMAN SERVICES
DEPARTMENT DIRECTOR:
CONTACT FOR SERVICES:
Phone:
Fax:
Dorothy Buckon
Mary S. Hall, Asst. Director
(216) 529-6046
(216) 529-7676
Hours of Operation: Mon- Fri: 8:00 am- 5:00 pm
DIVISIONS:
Division of Aging - West
16022 Madison Avenue
Lakewood OH 44107
Phone: (216) 521-1515
Division of Youth
12900 Madison Avenue
Lakewood OH 44107
Phone: (216) 529-6870
Division of Aging – East
12400 Madison Avenue
Lakewood OH 44107
Phone: (216) 226-9339
Div. of Early Childhood
17400 Northwood Ave
Lakewood OH 44107
Phone: (216) 529-5018
Division of Health
12805 Detroit Avenue
Lakewood OH 44107
Phone: (216) 529-7690
SERVICES OFFERED:
For Seniors:
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Outreach and social services
Nutrition; congregate and home delivered meals
Home health care
Transportation
Senior activities
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For Youth:
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Parent support and services
Family and youth crisis intervention
School-based programs and services
Youth activities and skill building programs
For Early Childhood:
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Family literacy
Child care scholarship assistance
USDA family child care home program
Family Room drop-ins/parent support
Toy Lending Library
For Health:
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Immunizations
Lead testing
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THE CLEVELAND CHRISTIAN HOME
EXECUTIVE DIRECTOR: Dave Lundeen
CONTACT FOR SERVICES: (216) 416-4277 (Intake)
Hours of Operation: M - F: 9:00 am- 5:00 pm
Locations:
*Administrative Offices
2202 Prame Avenue
Cleveland, Ohio 44109
Phone: (216) 671-0977
Fax: (216) 941-2080
*Family Preservation
3146 Scranton Rd.
Cleveland, Ohio 44109
Phone: (216) 485-7440
Fax: (216) 485-7430
*Residential Treatment/
Partial Hospitalization
*Tapestry System of Care &
Care Coordination Program
*The Hope Center
*Outpatient Counseling
11401 Lorain Avenue
Cleveland, Ohio 44111
Phone: (216) 416-4277
Fax: (216) 416-4273
3146 Scranton Rd.
Cleveland, Ohio 44109
Phone: (216) 631-1997
Fax: (216) 631-6350
*Agape
*Adoption Services
6800 Detroit Avenue
Cleveland, Ohio 44102
Phone: (216) 651-0360
Fax: (216) 651-6491
3146 Scranton Rd.
Cleveland, Ohio 44109
Phone: (216) 416-4266
Fax: (216) 416-0088
SERVICES OFFERED:
Outpatient Counseling Program
The Outpatient Counseling Program serves children, adolescents and adults in the Greater Cleveland Community who are in
need of counseling, including all children and families served by
the Home's Residential Treatment, Hope Center, Agape, and
Family Services programs. The Outpatient Program also
provides mental health and community support services to
children at risk in the Cleveland Municipal Schools through the
Neighborhood Collaborative School Partnership Project. The
therapists assigned to these schools provide therapy and case-
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work for individual children and lead group classroom exercises
in character building, self-esteem, and anger management.
Family Preservation Program
The Family Services Program provides an array of services
designed to stabilize, preserve and strengthen families in the
community. Families in crisis receive immediate, intensive
treatment and support for an average of 6 to 12 weeks. The
Family Services staff utilizes a team approach, one Case
Manager (CSP Provider) and one therapist per family to provide
family counseling, individual therapy and help locate community
support services.
The following family counseling and case management
services are provided:
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Intensive In-Home Service: for families with children from
infancy to 18 who are at risk of being removed from their
homes by children's services, or who have a mental health
emergency that needs to be stabilized.
Foster Family Support: for foster families experiencing
difficulty with youth from infancy to 18, with the goal of
keeping the foster child and family together.
Parent-Teen Conflict Service: for families with youth ages
13-18 who are at risk of leaving or are already out of the
home and wish to remain a family.
Family Reunification: helps children from birth to 18 rejoin
their families after they have been removed and placed
into protective custody.
Children Who Witness Violence: The Home's Family
Services Staff has a specialized trauma teams available to
treat children who have witnessed violent incidents in their
homes or neighborhoods.
Agape Program
The Agape Program serves teens and young adults ages 16-21,
who are preparing to live independently. Most are from abused
or neglected backgrounds and enter the Agape Program from
foster care or a residential treatment program. Many are
pregnant teens or young mothers who are placed with their
infants. The goal of the Agape Program is to guide teens into
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adulthood by giving them the educational, workforce, living and
parenting skills they need to be successful adults.
Adoption
Some children can never return to their natural families. For
these children, the Cleveland Christian Home offers adoption
services. As a member of Adopt Ohio, the Home has access to
adoptable children and youth state wide. There are no costs to
any family for the placement process. An Adoption Assessor is
assigned for every family to offer guidance and support, before
and after the adoption, including assistance with applying for
adoption subsidies.
Residential Treatment
The Residential Treatment Program serves 36 males between
the ages of 6-16 who are moderately to severely emotionally
disturbed and find it impossible to function in a home setting.
Most of these children have been severely abused or neglected
by their caregivers, and come to the Home from foster care,
other residential centers or psychiatric hospitals. Most of the
residents attend the on-grounds school, which is part of the
Cleveland Municipal School System and is staffed by specially
trained teachers.
Partial Hospitalization
The Partial Hospitalization Program is an intensive therapeutic
program designed to help children and teens overcome
behavioral and emotional disturbances. Three hours a day, six
days a week, each child in the Partial Hospitalization Program
participates in a combination of individual, group, art and music
therapies - all designed to help them address and heal their pain,
and learn new ways of thinking, feeling and behaving. Most
participants in the Partial Hospitalization Program reside in the
Residential Treatment Program, although day patients from the
community are also welcome.
Visitation Site (11401 Lorain Avenue) - provides visitation
space for CCDCFS families and children.
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CLEVELAND MEDIATION CENTER
EXECUTIVE DIRECTOR: Dan Joyce
CONTACT FOR SERVICES: (216) 621-1919 Ext 100
Hours of Operation: M- F: 9:00 am- 5:00 pm
OFFICE:
2012 West 25th Street Suite 906
Cleveland, Ohio 44113
Phone: (216) 621-1919
Fax: (216) 621-3202
SERVICES OFFERED:
Mediation
Mediation of all kinds to resolve any type of dispute between two
parties.
Mediation Training
Training seminars to teach basic skills of mediating for youth and
adults.
Conflict Management Skills Training
Training in the work place to teach successful techniques of
conflict resolution and improvement of communication skills.
Homeless Prevention
Mediation between tenants and landlords to prevent eviction and
homelessness.
Dissolution of Marriage Kits
Informational packets on how to dissolve your own marriage
without the need of a lawyer.
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DOMESTIC VIOLENCE CENTER
EXECUTIVE DIRECTOR: Cathleen M. Alexander, LISW
CONTACT FOR SERVICES: Domestic Violence Helpline
Cleveland, Ohio 44101
Phone: (216) 651-8484
Fax: (216) 631-8575
Hours of Operation: M-F: 9:00 am-5:00pm
Services Offered:
24-Hour Domestic Violence Help-Line
24 hour help line for individuals experiencing domestic violence.
Shelter Care
Two shelters for battered women and children.
Counseling
Counseling services for victims of domestic violence.
ADAPT
Adult Domestic Abuse Prevention & Treatment for adult offenders.
Children’s Services
Counseling and support groups for children that have witnessed
violence.
Justice System Advocacy
Provides assistance to victims and survivors of domestic violence as
they negotiate the justice system including assessing criminal and civil
protection orders. Support groups available for survivors of domestic
violence.
Professional Training & Community Awareness
Provides presentations on domestic violence for schools and
organizations. Speakers, seminars, and workshops for professionals,
corporations, hospitals, and law enforcement about domestic violence
are also offered.
Supportive Services
Comprehensive home based aftercare services for women and children.
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Support Groups
Confidential, weekly support groups held throughout Cuyahoga County.
Safe and Sound Program
Supervised visitation program that provides a safe and nurturing
environment where children can spend quality time with a nonresidential parent when supervision is required. DVC staff is present to
observe and ensure the safety of those present. The center also
enables parents to follow no-contact orders and provides safety for
domestic violence victims. Families are often referred by court orders,
attorneys or community service agencies. Parents can also request
services themselves if both parents are willing to participate.
Community Education and Speaker’s Bureau
Professional training and community awareness programs on domestic
violence to human service agencies, law enforcement, medical
professionals, businesses, as well as speakers for community groups,
schools, and organizations to further understand domestic violence
issues and implications.
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HISPANIC UMADAOP OF CLEVELAND, INC.
EXECUTIVE DIRECTOR: Carlos Ramos
CONTACT FOR SERVICES:
3305 West 25th Street
Cleveland, Ohio 44109
Phone: (216) 459-1222
Fax: (216) 459-2696
Hours of Operation: M-F: 9:00 am – 5:00 pm
SERVICES OFFERED:
All services of Hispanic UMADAOP are bilingual and culturally
sensitive. Treatment services are available 24-hours a day. All
services are provided free of charge with the exception of
residential treatment, outpatient treatment and the DUI program.
The following programs provide prevention and education
services aimed to work with schools, churches, correctional
institutions and probation departments in areas where Latinos
are living and/or receiving services.
Project Latino
Provide primary prevention and education in the Cleveland
Bilingual Public Schools Program to Latino children, their
families, and their teachers.
Project ENTRA (Entering a New Therapeutic Rehabilitative Approach)
Provides anonymous HIV/AIDS tests with pre and post-test
counseling on site. In addition, tests are conducted at homes and
at treatment facilities.
Outpatient Services
Provides outpatient treatment services to individuals and/or
families in need of those services, who may or may not be
currently receiving them.
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Intake Program
Consists of working with clients in the area of client treatment
services, initial evaluation, crisis intervention, family intervention,
referral and general accessing of Hispanic UMADAOP and
community services.
Pedro Zamora Resource and Training Center
Works in collaboration with the intervention and education
services provided in the Hispanic community. The center targets
numerous HIV/AIDS service providers in the greater Cleveland
area. Trainings provided address issues such as behavior
modification risk reduction, cultural competency, and issues
specific to effective HIV/AIDS education.
Miguel Prieto Treatment Centers (Casa ALMA-Alternative to
Liberate our Minds from Addiction Male Treatment Center and Casa
MARIA-Making Abstinence, Recovery & Integrity our Aim Female Treatment
Center)
Both programs provide individualized recovery treatment
services in a freestanding, residential setting, with the overall
purpose of complete abstinence. Successfully maintain with the
development of a spiritual way of life based on the 12 Steps of
Alcoholics Anonymous/ Narcotics Anonymous/Al-Anon. Both
residential treatment programs are 40 days long and both have a
sliding scale fee.
DUI (Driving Under the Influence)
Hispanic UMADAOP in collaboration with the Community
Assessment Foundation located at St. Michael’s Hospital (exSaint Alexis) provides Spanish-speaking weekend intervention
program that is on going for 72 hours.
Hispanic MSM
Increases the incidence of safe sex behavior among Hispanic
men who have sex with men.
Decreasing Teenage Programming among Inner-City Youth
The goal of this project will be to decrease the occurrence of
teen pregnancy among the Hispanic youth ages 12 –14.
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HIV/AIDS Hispanic Youth Program
Is aimed to provide HIV/AIDS education and intervention
services primarily in the Hispanic community, which includes
children, adolescents, and the community in general.
Project Vecinos
This program provides HIV prevention to individuals who engage
or may engage in risk behaviors. The Vecinos program works
with culturally isolated populations.
Project Mejora
Is a mentor/student program targeting adolescents at risk of
dropping out of school while at the same time encouraging them
to fulfill or exceed academic requirements, to avoid alcohol and
drug use.
Project HOPE (HUMADAOP Outreach to Promote Empowerment)
Provides residential drug treatment and/or intensive outpatient
drug treatment to Latino young adult offenders (18 to 24 years
old) returning to Cleveland-area communities from custodial
confinement.
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LGBT COMMUNITY CENTER OF GREATER CLEVELAND
EXECUTIVE DIRECTOR: Sue Doerfer, MSW LISW
CONTACT FOR SERVICES:
Phone: (216) 651-5428
Fax: (216) 651-6439
Cleveland
Hours of Operation: M-Th: 12:00 pm- 10:00 pm
SERVICES OFFERED:
Information and Referral
Information about HIV testing, Center programs events and
workshops; referrals to doctors, health care facilities, real estate
brokers/agents, attorneys, therapists, points of interest, events,
and other pertinent information
Youth Services
Programs and activities for children, youth and young adults
ages 5-24.
KIDS: ages 5-13 for transgender preadolescent children, siblings
and their Families.
Youth Support: ages 14-19 short term counseling and referral,
and Support Groups.
Youth Activities: Life Skills, HIV testing, Study Help, and Social
events
AGES: ages 14-19 Adolescent Gender Expression Support
MYO: ages 14-24 Homeless Youth Outreach
Rankin Academy: ages 14-24 Leadership Development and
Advocacy Training
Androgyny U: Short term program for understanding and
empowering Gender Expression.
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Adult and Community Programs
20’s Group: ages 19-29 Social events, HIV testing, Community
Support
Living Room: HIV and AIDS support group
Women’s Health Initiative: Wellness, Sexual Health Workshops
Men’s Health Initiative: Wellness and Sexual Health Workshops
Seniors Out and About: Ages 50 and up exercise, social events
and congregate meals as well as discussions, workshops, and
movies- Mondays and Wednesdays
Family For Every Child: Information and referral for individuals
and couples wanting to foster or adopt.
Out for Justice: regularly updated virtual resource offers breaking
news, action alerts and resources you need to make a difference
and create positive social change for the LGBT community
Anti-Violence Program/Hate Crimes Reporting: The Center’s
program of support for people dealing with their sexuality, and
documenting cases of discrimination, abuse, harassment and
violence. Staff is on call for phone and drop-in help during
regular business hours.
SSAFE: A program of education and outreach to Cleveland’s
school systems. Speakers Bureau: Outreach and education
program for other community groups, such as colleges, churches
and private industry.
Wild Plum Productions: A cultural arts organization dedicated to
promoting and producing LGBT artists and artistic events.
Q Assets: Financial Health Development Workshops
Brown Bag Series: Workshops offering CEU’s on LGBT topics
available to Health and Social Service Professionals
Project 180: Professional training and consultation to corporations and
non-profits on creating a diverse and fair workplace for all.
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MAY DUGAN MULTI-SERVICE CENTER
EXECUTIVE DIRECTOR: Janice Eaton
CONTACT FOR SERVICES:
4115 Bridge Ave.
Cleveland, Ohio 44113
Phone: (216) 631-5800
Fax: (216) 631-4595
Hours of Operation: M- F: 9:00 am- 6:00pm
SERVICES OFFERED:
Employment Services
Provides career counseling, job search development, job
referrals, and job retention assistance. (Walk-in basis)
Counseling Services
Provides counseling services to help individuals/families to cope
with daily life problems. Bi-lingual counselors are available for
Spanish speaking clients.
Fathers Programs & Parenting Program
Case management and group services for fathers and significant
others involved with the family.
Youth Services
Counseling services available for youth and school aged
children. Intervention groups in schools and the center are also
offered.
HIV Prevention/Education
Services provided to youth in area communities and their
families.
Food Center
Provides emergency food assistance on the last two working
days of the month. (9:30 am-11:30am and 1:30 pm-3:30 pm).
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Information and Referrals
Provides information and referrals for supportive services
available in Cuyahoga County through the intake process or
resource book, “Surviving Hard Times”.
Housing Services
Assists families and individuals in locating, obtaining, and
maintaining adequate affordable housing.
Infant Mortality Reduction Initiative
Outreach and case management services for pregnant women
and families of infants and toddlers up to 2 years of age.
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MERRICK HOUSE
EXECUTIVE DIRECTOR: Marie Timpano
CONTACT FOR SERVICES:
Phone: (216) 771-5077
Phone: (216) 281-4212
Hours of Operation: M-F: 7:00 am- 6:00 pm
Locations:
Tremont
1050 Starkweather Ave.
Cleveland, Ohio 44113
Phone: (216) 771-5077
Fax: (216) 771-8030
Merrick House West
3167 Fulton Rd.
Cleveland, Ohio 44109
Phone: (216) 281-4212
Fax: (216) 961-4726
SERVICES OFFERED:
Child Day Care
Day care services offered for preschoolers, infants, and schoolaged to age 11 at Tremont area office.
Youth Services
Youth programs and activities for children ages 8-18 at both
centers.
Mentoring Program
Mentoring program for adolescent girls coupled/matched with
area volunteer female professionals for each participant in the
program.
Recreation
Merrick House provides access to gymnasium for youths ages 814 3:00pm to 6:00pm and teens ages 15-18 6:00pm to 9:00pm
Monday thru Friday and Saturday 11:00am to 4:00pm. Merrick
House West provides after school recreational activities Monday
thru Friday.
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Adult Education
G.E.D. classes offered and specialized GED and
employment/job skills program for teenage mothers not in
school.
Senior Services
Services provided for elders age 60 plus through adult day care
program assisting seniors with every day activities.
Momsfirst
Provides home visiting services to pregnant women through their
child’s first year of life.
Help Me Grow
Provides services for new mothers and pregnant women
including home based service and assistance.
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METROHEALTH MEDICAL CENTER SOCIAL WORK DEPT.
M ANAGER: Mark Lehman, LISW, LICDC
CONTACT FOR SERVICES:
Phone: (216) 778-5551
Location:
Metro Health Medical Center
2500 MetroHealth Center
Cleveland, Ohio 44109
Hours of Operation: 8:30 am – 5:00 pm, M-F
SERVICES OFFERED:
MetroHealth social workers provide services to patients and their
families in inpatient and ambulatory settings. We emphasize
interventions with people facing chronic and disabling illnesses
and those facing particular difficulties as a result of traumatic
injury. We diagnose psychosocial problems, identify needs,
provide counseling and education, collaborate and consult with
members of the health care team. Social Workers support
continuity of care, develop programs, organize and lead groups
and train professionals.
Assessment:
Evaluating patient and family’s physical and social environment,
support systems and other factors affecting capacity to cope and
ability to function in relation to the current or chronic medical
diagnosis.
Crisis Intervention:
Providing short term counseling to help family or patient with
immediate problem, coping and making decisions in the face of a
traumatic event.
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Counseling:
Assisting patient and family to resolve or adjust to problems
identified in the psychosocial assessment, promoting utilization
of internal and external resources to facilitate reentry and
adherence to treatment plan.
Referral:
Linking patient and family to appropriate community resources,
based on an established relationship and identification and
evaluation of needs.
Consultation:
Providing psychosocial information and recommendation to
assist the health care team with medical management and
planning.
Groups:
Initiating, coordinating and facilitating support groups to assist
patients and families with adjustment and management of life
challenges related to medical problem.
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OPTIONS FOR FAMILIES AND YOUTH
EXECUTIVE DIRECTOR: Michael Rush
CONTACT FOR SERVICES: (216) 267-7070
Location:
5131 West 140th Street
Brook Park, Ohio 44142
Phone: (216) 267-7070
Fax: (216) 267-7075
Hours of Operation: M-F: 8:30 am -5:00 pm
SERVICES OFFERED:
Foster Care
Emergency, specialized and family foster care for ages birth to
eighteen years of age.
Adoption Services
Foster care to adoption and “straight out” adoption with
Cuyahoga County’s and Ohio’s waiting children. Adoption home
study services for families wanting to adopt internationally are
also provided.
Early Start Services
State and county home visiting program providing services for
the well being of children, aged birth to three and their families.
Included are parenting education, developmental screening,
health and safety information, and accountability to a family plan.
Service Coordination
Service Coordination is provided to the Help Me Grow and
MR/DD systems in Cuyahoga County. Linkages for families with
children aged 0 to 3 years old to services that assist them in
addressing their children’s developmental delays are also
provided.
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PROVIDENCE HOUSE
EXECUTIVE DIRECTOR: Natalie A. Leek-Nelson
CONTACT FOR SERVICES: (216) 651.5982
Location:
2037 West 32nd Street
Cleveland, Ohio 44113
(216) 651.5982
www.provhouse.org
Hours of Operation: M-F: 9:00 am – 5:00 pm
SERVICES OFFERED:
The Providence House Program is designed to encompass four
major service components:
Shelter
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Single Service Caregiver providing food, shelter, and
clothing to children in crisis ages newborn through five,
Comfortable, home-like environment with safe, group and
individual spaces
Personal bed/crib, new clothing, toys and personal items,
meals and loving care
Direct Care
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Highly trained, licensed specialists in the field of
infant/toddler/preschooler crisis care
Licensed facility with trained staff and two onsite LSW ’s
1:4 staff/child ratio for all age groups, 1:3 with trained
volunteer support
Transportation for existing educational or therapy
programs, medical care, etc.
Assigned child practices to reinforce attachment and
bonding
Family-style practices during meals, play, etc.
Scheduled creative and educational activities and formal
Activity Planning
Scheduled playtime, mealtimes, bedtime, etc. to assist in
stabilizing the child’s daily schedule
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Family Preservation and Education
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Successful Reunification – 93% reunified to parent
Abuse / Neglect prevention and intervention model
Non-custodial, voluntary placements
Comprehensive intervention model
Parent Visitation (Facilitated 1600+ parent/child visitations
in 2005)
Assessment - AAPI for Parents (determines abuse/neglect
risk factors)
Individualized parent education sessions based on a
parent’s needs and Peer Mentoring programs
Case Management
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Collection of complete social history information: behavior,
medical, mental health, immunization, etc.
Complete medical reviews and ongoing treatment services
as needed
Diverse range of Assessment Tools for physical,
behavioral and developmental growth
Individual Service Plans developed by LSW addressing
needs identified in assessments
Referral to community service agencies for treatment,
ongoing care, and family support and supervision
Complete documentation and reporting systems
After Care planning and recommendations
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SPANISH AMERICAN COMMITTEE
EXECUTIVE DIRECTOR: Rose Rodriguez-Bardwell
CONTACT FOR SERVICES:
(216) 961-2100 Administration
(216) 696-8215 Day Care
Hours of Operation: M- F: 9:00 am -5:00 pm
Locations:
Administration
4407 Lorain Avenue
Cleveland, Ohio 44113
Phone: (216) 961-2100
Fax: (216) 961-3305
Day Care Facility
2280 Professor Avenue
Cleveland, Ohio 44113
Phone: (216) 696-8215
SERVICES OFFERED:
5 core Program Areas
Day Care Center
The Spanish American Committee Day Care Center was the first
bilingual day care in the State of Ohio and remains the only one
in Cuyahoga County. The center offers early education to three
to five year old children with a diverse bilingual and multicultural
curriculum. The center is fully licensed and State certified.
Current federalized program and curriculums include: The Early
Learning Initiative (ELI Program) and Head Start Program.
Social Service Program
A variety of social services are offered by two full time licensed
staff social workers, and one Help Me Grow Coordinator. Crisis
intervention, counseling, and translation services are provided
free of charge. Psychiatric evaluations are made on a per client
basis contract with the State of Ohio Department of
Rehabilitation Services.
Our Help Me Grow Program
Coordinator assist families in monitoring their children from birth
to three years old to ensure their health and shots are obtained
at the correct time in their life.
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Employment and Training Program
Our Employment program provides many services: job referral,
job preparation counseling, job readiness training, and a job
bank/job service. The agency has over twenty year’s experience
providing employment services to the community. The Job
Search Program is open to the TANF population.
Housing Services
As a HUD certified Housing Counseling Agency our certified
Housing Counselors provide case management services in the
areas of First Time Homebuyers, Mortgage Default and
Delinquency, Financial Education, and Tenant Landlord
mediation. Our Housing Program is also an affiliate member of
The National Council of La Raza Housing Network.
Adult Education
Literacy education and English as a Second language classes
are offered and scheduled to meet client’s needs. Morning and
afternoon ESL classes are offered and Basic Literacy classes
are scheduled on an individual basis with a 1/10 student to
teacher ratio. We also offer the only Spanish GED program in
the State of Ohio. The Spanish American Committee also
collaborates with the Greater Cleveland Literacy Coalition to
provide literacy education translations for Hispanics.
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WEST SIDE COMMUNITY HOUSE
EXECUTIVE DIRECTOR: Dawn Kolograf
CONTACT FOR SERVICES: (216) 771-7297
Location:
9300 Lorain Ave.
Cleveland, Ohio 44102
Phone: (216) 771-7297
Fax: (216) 619-0701 or (216) 771-0620
Hours of Operation:
Daycare Center: M-F 6:30 am- 6:30 pm
Senior Programs: M-F 8:30 am- 3:30 pm
Visitation for Family to Family: M-F 9:00 am- 6:00 pm
SERVICES OFFERED:
School-Age Day Care
Before and after school day care services for school age children
ages 5-12. Transportation to and from Urban Community School,
Barbara H. Booker, Paul Dunbar, Orchard, Waverly, Almira,
Marion Seltzer, and Walton Elementary Schools provided. Full
day Summer Camp for children ages 5-12 years old.
County vouchers accepted. Sliding fee scale available.
Senior Services
Senior Citizens Center at WSCH includes hot meals,
transportation, support services, field trips, educational
programming, exercise classes, and visits by VNA. Must be 60
years or over.
Meals on Wheels
Daily hot meals delivered to home bound seniors 60 years or
older within certain geographic boundaries.
Help Me Grow
In home services to support pregnant and new mothers of young
children. Contact: 216-736-4300
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Westside Family Resource Network
A network of agencies that work collaboratively to provide
advocacy, resources and support to west side families. Families
serviced include those with active cases with Cuyahoga County
Department of Children & Family Services and the members of
the community.
Visitation Site
Provides visitation space for families and children involved with
CCDCFS.
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WEST SIDE ECUMENICAL MINISTRY
PRESIDENT & CEO: Judith Peters
CONTACT FOR SERVICES: (216) 651-2037
Location:
5209 Detroit Avenue
Cleveland, Ohio 44102
Phone: (216) 651-2037
Fax: (216) 651-4145
Hours of Operation: M-F: 8:30 am- 5:00 pm
SERVICES OFFERED:
Counseling Solutions
Provides outpatient diagnostic assessment, counseling, and
referral services to individuals and families. Art TherapyTherapeutic process with the use of art for youth ages 3-18.
Child Development Centers
Provides Headstart programs at area churches for preschoolers
along with home based educational services for families with
preschoolers.
Workers Network
Provides assistance and job readiness skills to individuals
seeking employment.
Hunger Centers
Provides emergency food assistance, training, outreach support,
ESL Resale Shops, and hot meals.
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Youth Initiatives
Programs for youth that offer support, build self-esteem, tutoring,
and other activities that provide a safe nurturing environment:
 Teen Centers: After school services and activities for
youth ages 12-18.
 School Aged Day Care: Before and after school day care
for ages 6-12 with a full day summer day care program.
 Enrichment Programs: After school tutoring and
preschool activities.
Cleveland Youth Theatre
Provides both process and production theatre education in
school and in after school settings.
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El BARRIO
EXECUTIVE DIRECTOR: Andres E. Gonzalez
CONTACT FOR SERVICES: (216) 651-2037
Location:
209 Detroit Avenue
Cleveland, Ohio 44102
Phone: (216) 651-2037
Fax: (216) 651-4145
Hours of Operation: 9:00AM-4:30PM
SERVICES OFFERED:
Workforce Development Services
Workforce development training is offered to Bilingual/Bicultural
clients ages 18 and up. The training includes basic skills
orientation, resume writing, client evaluation, job counseling, job
placement and crisis intervention. If the client testing indicates
that a client requires English language training prior to
placement, they are referred to instruction in our English as a
Second Language Program.
Creando posibilidades/Creating possibilities
The initiative is an innovative nursing education program. The
Adult Nursing Assistant Training and Employment Program that
provides training for Bilingual/Bicultural clients ages 18 and up,
that have a high school diploma or GED. The training consists of
classroom and clinical instruction.
Customer Service Representative Program
An intensive 4-week vocational training program designed with a
Bilingual and culturally component approach to prepare
Hispanic/Latino individuals for the increasing local demand for
qualified Customer Service Associates.
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