Mobile+91-9833901222 Email: mohamed_osmani@yahoo.com
RETAIL OPERATIONS REGIONAL HEAD
Having 15+ years experiences into retail sector specially in Luxury Watches and Jewellery
Companies within India and abroad, (Worked in U.A.E, USA, QATAR, BAHRAIN and
INDIA). Multicultural background and ability to develop / implement sales any given retail stores / Territory, Strong operation skills utilize to sales and marketing, currently working as
Regional Head for a home furnishing company OODLIFE LIVING STYLE PVT. LTD.
OODLIFE LIVING STYLE PVT LTD. MUMBAI, INDIA
Regional Head – August 2012 – Present
Responsible for overseeing day to day operation of 5 large format luxury home furnishing retail stores admeasuring area 51,700 sq. ft with 35 staff and 5 managers of 3 states
Maharashtra, Karnataka and Tamil Nadu. Leading the team of 40 to deliver exceptional customer service and implement the sales and standard operation procedure.
Responsibilities
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Responsible of 5 large format stores in three different states in terms of SOP, sales growth, customer service.
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Focused on sales growth, Store performance, staff performance and quality customer service.
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Working with store managers to improve monthly sales, reduce stock damage and stock loss.
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Meeting with developers and builders for their upcoming project and exploring about our company’s products for their sample flat / villa.
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Analyzing sales figures and forecasting future sales volumes to maximize profits to the company.
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Evaluating the performance of the individual showrooms in terms of sales, stock levels, staff performances, and quality customer service as well customer walk-in.
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Respond back and follow up sales enquiries by email, telephone, and personal visits within the specified time period with respective clients.
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Making stocks list of the products and also preparing clients special order direct from factory.
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Inviting Architect & Interior designers to respective stores and discussing regarding upcoming projects and convincing to guide their clients towards our stores.
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Responsible for inventory management and keeping the management aware of the day-to-day requirements of the customers.
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Handling gently in any client related issues such as delay of order, damaged received, any refund related issues and responding back to customer comments and complaints.
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Maintaining and developing existing and new customers through appropriate propositions and sales methods, to optimize quality of service, business growth and customer satisfaction.
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Develops and implements methods and procedures for monitoring store activities, such as sales, marketing expenditures, progress reports, Wilkins vs. No. of billing Vs. sales & avg. per customer.

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Monitoring cash flow, sales performance, inventory control, cash with sales receipts, and operating records.
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Recruit managers and staffs, Provide sales & customer service training to lead sales team to provide quality customer service with professional appearance, warm welcome, friendly language and with gentle attitude.
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Doing store audit on monthly basis / surprise checking of pricing / merchandising /all necessary files / petty cash / cash with SO or Invoices.
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Maintaining awareness of market trends in the retail industry, and monitoring competitor’s activities.
AL EZZ TRADING COMPANY MANAMA, BAHRAIN
Retail Head Jan - 2010 – June – 2012
Responsibilities
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Responsible for the organizing and planning for 4 stores, with an area of 30,000 sq. ft.
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Manage retail standard operations of all stores and Supervises Store Managers and staffs.
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Ensure all the stores are in compliance with the store operating and customer service standards.
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Develops and implements methods and procedures for monitoring store activities, such as sales, expenditures, progress reports, Market survey.
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Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training and development.
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Dramatically reduced expenditure by cost cutting across the board.
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Implemented changes that increased customer retention by 19%.
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Responsible for opening new store in terms of fit outs, lighting, flooring, stocks in, and hiring staffs.
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Played a key role in making decisions regarding stock control as well as managed stock levels.
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Maintaining awareness of market trends in the retail industry, and monitoring what local competitors are doing.
WATCH IT! CANADIAN FRANCHISE MUMBAI, INDIA
Head Stores Manager December 2007 – November 2009
Responsibilities
 Worked as Head stores Manager with “WATCH IT” under Canadian Franchise dealing in watches and accessories.
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Trained and supervised the newly joined staff by assigning and monitoring different tasks as per requirements.
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Develop processes to identify customer problems; develop solutions, evaluate quality of work throughout the fulfillment
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Visiting all the stores to insure the stocks level are perfect, store and staffs standard has maintained.
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Implemented innovative store promotions to achieve the financial objective of the organization.
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Handled the responsibilities of updating knowledge of market trends in the retail industry and monitoring the activities of the competitor.
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Periodical review of work & provide training for staff to overcome weak areas.

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Assigned the tasks of analyzing sales figures as well as forecasting sales volumes to boost up the profits.
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Evaluating the performance of the individual showrooms in terms of sales growth, stock levels, staff performances, quality customer service.
LANDMARK GROUP OF COMPANIES DOHA, QATAR
Senior Retail Stores Manager August 2004 – Nov 2007
Responsibilities
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Redesigned floor layout in result more attractive store environment and monthly sales Increased by 30% which lead the store on the top position.
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Analyze and implement Store Area vs. Trading Area, Stock holding vs. Department
Contribution, last year vs. Current tear monthly target vs. achievement.
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Performed essential functions like interviewing staff, performance reviews, as well as provided training programs to all retail staff.
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Responsible for maximizing stores sales through exploiting every opportunity, minimize shrinkage and maintain cost controls.
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Focus on Store sales growth, department growth, store audit, store assessment & stock loss.
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Identifying the weak areas and implementing the gaps.
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Conduct regular meetings with concept manager / department heads to communicate store / staffs performances, happenings, applying SOP as per retail standard.
C.D. PEACOCK, CHICAGO, U.S.A.
Store Supervisor April 2004 – July 2004 (3 Months) H1 Visa not approved.
Responsibilities
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Responsible for managing a retail staff within a business and coordinates the shipping of goods, sets up displays, and assists customers and staff during business hours.
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Manage retail staff, including cashiers and people working on the floor.
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Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
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Utilize information technology to record sales figures, for data analysis and forward planning.
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Ensure merchandise is clean and ready to be displayed.
AHMED SEDDIQI & SONS LLC DUBAI, U.A.E.
Area Manager May 1996 – April 2004
Responsibilities
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As an Area Manager I was responsible for the representation Rolex, Omega, Patek
Philippe, Chopard, Harry Winston, Audemars Piguet, Baume & Mercier, De
Grisogono, Franck Muller, Hublot, Tag Heuer, Movado, Richard Mille, Graham,
Corum, etc.
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During my several years in this function I enjoyed the versatility of the job.
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Having technical background as being a watch technician.
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Assure the commercial follow up of markets (subsidiaries, retailers and point of sales) in respect to the strategy, positioning and the values of the brand.
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Definition and control of sales objectives; monitoring of deliveries and stock levels.

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Establishing and supervising of purchase/export pricing structures and recommended retail prices.
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Setting up of promotional budgets and establishment of corporate and Co-op advertising media plans.
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Organization and coordination of the retailer’s sales staff training.
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Monitoring and analysis of Competitors.
Major achievements:
 Reinforcement of the brand’s presence in the point of sale by the development and realization of brands, shop-in-shop, boutiques, outside logo signs & clocks (Image, look and feel boutique as well as merchandising)
 Maintaining and defending the brand’s leader position to assure its continuity.
 Strong focus on Rolex’s striving for quality and perfection. Improvement of all working processes.
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Control of the brands image and utilize it in a well mannered.
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Effective analysis of client needs, buying history, market potential and new product launches to define sales forecasts and promotion.
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Development of new clients/point of sales in emerging in all ever UAE.
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Build and nurture personal and professional networks to leverage brand awareness.
ACADEMI QUALIFICATIONS
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Commerce Graduate – 1996 Ranchi University.
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Training attended Retail Management.
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Basic of Life Support
HOBBIES
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Habit to upgrade the knowledge of latest developments in the retail space.
PERSONAL DETAIL
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DOB (4 th Aug 1975)
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Married
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Dependents (2