ORM 6003 Foundations of Leadership SYLLABUS A study of contemporary leadership theory and practice with the goal of developing the student’s personal theory of leadership. Special emphasis is given to the relationship between leadership style and organizational change, implementing a leader’s vision. The course examines, from individual, interpersonal, group, and organizational points of view, the type of leadership that is required to create and maintain high levels of excellence in organizations. Complied by Ronald Keith Bolender, Ed.D. (2005) Master of Science in Management (MSM) Adult and Graduate Studies Copyright © 2004 Mount Vernon Nazarene University 1 Syllabus – MAN 6033 COURSE OVERVIEW The following Foundations of Leadership skills are emphasized: Week 1 Concept of Change Management The New Business of Paradigms Active Inertia Managing Organizational Change Balancing Change Kotter’s Change Management Action Plan Week 2 Lewin’s Force Field Analysis Kotter’s Change Management Action Plan Individual’s Response to Change Change Agent Week 3 Black’s Brain Barrier, Failure to See Conceiving stage of Change Management Innovation Week 4 Black’s Brain Barrier, Failure to Move Believing stage of Change Management Middle Manager’s Role on Change Management Week 5 Black’s Brain Barrier, Failure to Finish Achieving stage of Change Management Nadler & Tuchman’s Approach to Change Week 6 The Learning Organization The Future of Change in Organizations Copyright © 2004 Mount Vernon Nazarene University 2 Syllabus – MAN 6033 COURSE OBJECTIVES A. To foster the ability to understand the contrast between management and leadership within an organization. B. To develop competent professionals to serve organizations by utilizing leadership skills. C. Explore through professional practice the ramifications and implications of emerging paradigms of leadership and leadership development. D. Identify and analyze future trends and issues related to the functions and roles of practicing leaders within the student's work place organization. E. Develop a strategic leadership action plan to address a specific leadership need within the student's work place organization. Copyright © 2004 Mount Vernon Nazarene University 3 Syllabus – MAN 6033 TEXTS & REQUIRED READING BOOKS Kotter, J. P. (1996). Leading change. Boston, MA: Harvard Business School Press. Black, J.S. & Gregersen, H.B. (2002). Leading strategic change: Breaking through the brain barrier (8th ed.). Upper Saddle River, NJ: Financial Times Prentice Hall. Robbins, S.P. (2003). Essentials of organizational behavior (7th ed.). Upper Saddle River, NJ: Prentice Hall. [Text from Organizational Behavior] Copyright © 2004 Mount Vernon Nazarene University 4 Syllabus – MAN 6033 WEEK ONE – INTRODUCTION TO CHANGE MANAGEMENT CLASS LEARNING OUTCOMES 1. Develop an understanding of the field of change management by discussing various approaches to the change management process. 2. Begin the process of developing a personal/managerial perspective of the importance of change and its relationship to the strategic focus of modern organizations. 3. Develop an appreciation of the cultural context of change. 4. Understand the difference between continuous and discontinuous change and its impact on management. 5. Become acquainted with Kotter’s Change Management Action Plan based on eight steps of change. 6. Discuss the personal skills required to manage change projects. 7. Discuss the organizational behavior perspectives of change management. ASSIGNMENTS DUE 1. Read: Robbins – Chapter 17, “Organizational Change and Development” 2. Read: Kotter – Chapters 1-2 3. Read: Bridges – “Managing organizational transitions” 4. Read: Duck – “Managing change: The art of balancing” 5. Review the requirements for the final project under THE CHANGE MANAGEMENT PROJECT GUIDELINES and choose a situation or issue from your professional situation to use as the basis of your paper. Be prepared to discuss in class. Copyright © 2004 Mount Vernon Nazarene University 5 Syllabus – MAN 6033 CLASS SESSION OUTLINE Devotional Course overview: Review syllabus, readings, discussion expectations, and assignments. “The New Business of Paradigms” video and discussion Lecture and discussion of the following topics: o Introduction to Change Management: Forces for change, planned vs. forced change, break in equilibrium vs. constant change, resistance to change (both individual and organizational), learning organization. o The manager’s role in the management of change. o Why do good companies go bad? Active Inertia Consequences of focused action vs. just action o Managing Organizational Change 3 phase of change Management tips to handle the ending and neutral zones o The continuum of change – Change vs. Transition. o Kotter’s Change Management Action Plan based on eight steps of change. Why firms fail Management vs. leadership Discuss first paper due in class, Week Two. Discuss Change Project Paper and Presentation due in class, Week Six. o Brief and to the point. o Focus on projects that are large enough to involve multiple people from your organization. Copyright © 2004 Mount Vernon Nazarene University 6 Syllabus – MAN 6033 WEEK TWO – AN ACTION PLAN AND THE ROLE OF THE INDIVIDUAL CLASS LEARNING OUTCOMES 8. Examine Kotter’s views of preparing the organization to engage in a change project. 9. Examine Kotter’s views of critical issues to be managed during a change project. 10. Examine Kotter’s views of successfully completing a change project. 11. Begin to explore personal approaches to change and change management. 12. Understand the importance of negotiation to managing change. 13. Understand and apply Lewin’s 3 stages and force field analysis. ASSIGNMENTS DUE 1. Read: Kotter – Chapters 3-10 2. Read: Meyers – “Radical change, the quiet way” 3. Search on the Internet for sites that have information regarding Kurt Lewin’s concept of “force field analysis” and its use in the management of change. 4. Application Paper #1 Copyright © 2004 Mount Vernon Nazarene University 7 Syllabus – MAN 6033 CLASS SESSION OUTLINE Devotional Discuss Lewin’s Force Field Analysis findings and Application Paper One. Review and discuss in depth Kotter’s Change Management Action Plan. Discuss in terms of global issues and specific Change Project issues. Examine the individual’s response to change and begin a discussion on the politics of being a change agent. Negotiating Corporate Change o Video (30 minutes) o Discussion o Negotiation Framework (Handout) o Negotiation tips Radical Change the Quiet Way o Change agents can employ multiple techniques Discuss second application paper due in class, Week Three. Discuss progress and questions related to Change Project Paper and Presentation due in class, Week Six. Copyright © 2004 Mount Vernon Nazarene University 8 Syllabus – MAN 6033 WEEK THREE – CONCEIVING AND THE ROLE OF INNOVATION CLASS LEARNING OUTCOMES 14. Understand Black’s Conceiving stage of change management. 15. Apply and review the concepts of contrast and confrontation. 16. Explore how innovation is critical to the early stages of change. ASSIGNMENTS DUE 1. Read: Black – Chapters 1-3, 8 (pp. 113-132), and 9 2. Read: Hargadon & Sutton – “Building an innovation factory” 3. Read: Wood & Hamel – “The world bank’s innovation market” 4. Application Paper #2 Copyright © 2004 Mount Vernon Nazarene University 9 Syllabus – MAN 6033 CLASS SESSION OUTLINE Devotional Lecture and discussion on Black’s Brain Barrier #1, Failure to See. o Mental maps metaphor o Overcoming Failure to See Contrast Confrontation o Discuss the importance of these concepts and how they can be applied to the Change Project. Discuss Application Paper #2 Explore the importance of innovation and its impact on change management. o Innovation Now! o Need for innovation o Corporate Radicals o Class Exercise: Lack of Innovation Building an Innovation Factory o Knowledge – Brokering Cycle World Bank’s Innovation Market o Innovation within a bureaucracy Innovation Exercise if time Prepare for next week’s discussion on the application of the Strengthfinders material to the role of a manager in a change project. Discuss third application paper due in class, Week Four. Discuss progress and questions related to Change Project Paper and Presentation due in class, Week Six. Copyright © 2004 Mount Vernon Nazarene University 10 Syllabus – MAN 6033 WEEK FOUR – BELIEVING AND THE ROLE OF THE MANAGER CLASS LEARNING OUTCOMES 17. Understand Black’s Believing stage of change management. 18. Examine how managers must incorporate change management into their management toolbox. 19. Explore how student strengths influence their approach to leading or participating in change projects. ASSIGNMENTS DUE 1. Read: Black – Chapters 4-5, 8(pp. 122-126), and 10 2. Read: Huy – “In praise of middle managers” 3. Read: Gosling & Mintzberg – “The five minds of a manager” 4. Review: Strengthfinders material 5. Application Paper #3 Copyright © 2004 Mount Vernon Nazarene University 11 Syllabus – MAN 6033 CLASS SESSION OUTLINE Devotional In Praise of Middle Managers discussion o Strengths of MLMs are needed to lead change. Lecture and discussion on Black’s Brain Barrier #2, Failure to Move. o Smart People and Change o Overcoming Failure to Move Destination Resources Rewards o Discuss the importance of these concepts and how they can be applied to the Change Project. Discuss Application Paper #3 Five Minds of a Manager o Management is tough o Requires knowing what mind-set you need to use. View and discuss “Wealth, Innovation, & Diversity” video. Discuss progress and questions related to Change Project Paper and Presentation due in class, Week Six. Copyright © 2004 Mount Vernon Nazarene University 12 Syllabus – MAN 6033 WEEK FIVE – ACHIEVING AND THE ROLE OF FEEDBACK CLASS LEARNING OUTCOMES 20. Understand Black’s Achieving stage of change management. 21. Review differences between change and reorientation. 22. Analyze the role of feedback in the change management process. ASSIGNMENTS DUE 1. Read: Black - Chapters 6-7, 8 (pp. 126-134), and 11 2. Read: Nadler & Tuchman – “Organizational frame bending: Principles for managing reorientation” 3. Read: Jackman & Strober – “Fear of feedback” Copyright © 2004 Mount Vernon Nazarene University 13 Syllabus – MAN 6033 CLASS SESSION OUTLINE Devotional Lecture and discussion on Black’s Brain Barrier #3, Failure to Finish. o Behavior is required to change o Obstacles People get tired (trust) People get lost o Overcoming Failure to Finish Champions Charting o Breaking Though Techniques Explore the Nadler and Tuchman’s approach to change in complex organizations. Organizational Frame Bending o Representing change o Classification scheme o Linear approach o Confirms Kotter and Black with some new thoughts Fear of Feedback Firing Up Commitment Discuss progress and questions related to Change Project Paper and Presentation due in class, Week Six. Copyright © 2004 Mount Vernon Nazarene University 14 Syllabus – MAN 6033 WEEK SIX – THE LEARNING ORGANIZATION CLASS LEARNING OUTCOMES 23. Understand the characteristics of a learning organization. 24. Learn why the learning organization concept is important to change oriented individuals and organizations. 25. Practice presentation skills. ASSIGNMENTS DUE 1. Read: Black - Chapter 12 2. Read: Kotter – Chapters 11-12 3. Read: Garvin – “Building a learning organization” 4. Read: Gray – “Wanted: Chief ignorance officer” 5. Change Project Paper 6. Change Project Presentation Copyright © 2004 Mount Vernon Nazarene University 15 Syllabus – MAN 6033 CLASS SESSION OUTLINE Devotional Review and discuss the concept of the learning organization and its role in change management. Wanted: Chief Ignorance Officer o Knowledge can block innovation o Manage to capitalize on ignorance Predict the future of change in organizations. o Kotter Organizational Characteristics Individual Characteristics o Black Anticipating change leaders are needed Student presentations followed by questions and answers. Course and faculty evaluation. Copyright © 2004 Mount Vernon Nazarene University 16 Syllabus – MAN 6033 METHOD OF EVALUATION Discussion and Participation: An understanding of the content read each week is important for the learning of every student. Discussions will occur with each class and all students are expected to participate in evaluation, synthesis, and analysis of the material. The instructor will monitor student participation and assign grades based on personal interpretation of involvement and significance of discussion. All written papers (Application and Change Project) will be graded as follows: 70% = content 10% = structure (A.P.A. format and style) 10% mechanics (grammar and spelling) 10% = research (sources and cites) Change Project Presentations will be graded as follows: 20% = purpose/subject 20% = structure/mechanics 20% = delivery/posture 20% = technical correctness 20% = communication Late work will NOT be accepted. All assignments are due at 6 pm on the night of class. If you will be absent e-mail the assignment to the instructor by 6 pm with a message explaining the reason for the absence. An absence will result in a 5% drop in the final course grade. POINT VALUES FOR ASSIGNMENTS Discussion and Participation Application Papers (3 @ 50 points each) Change Project Paper Change Project Presentation Total Copyright © 2004 Mount Vernon Nazarene University 17 50 points 150 points 100 points 50 points 350 points Syllabus – MAN 6033 ASSIGNMENT GUIDELINES THE CHANGE MANAGEMENT PAPER Using Leading Change (Kotter) and other additional references that you have found to support your viewpoint, write a 10-page paper (APA format) that applies Kotter’s Eight-Stage Process of Creating Major Change to a problem or issue from your professional situation. This paper must reflect a thorough understanding of the material from the course and make clear connections between theory and the actual problem or issue being dealt with. Use the following suggestions to guide your process: The executive summary of your paper should include: A brief, yet informative, summary of your paper written to answer your supervisor’s question, “Why should I care about your ideas contained in your report?” Capture interest by 1) Stating the importance of your report, 2) Highlighting either the solution to a problem or the creation of an opportunity, and 3) Giving a brief overview of the flow and content of the report. The introduction of your paper should include: A description of a situation or issue from your professional situation that you believe could or should be changed. (It may be a good idea to get approval from your supervisor to use the situation or issue for your paper.) Enough background information about your organization to help your reader understand the situation or issue that you are dealing with. A description of what you believe would be the desirable state of the situation or issue after the change process is complete (in other words, describe the goal of your proposed change effort). The body of your paper should include: An analysis and description of the Eight-Stage Action Plan that you believe to be an effective process for bringing about the change that you are proposing. Be sure and apply the theory you have learned in the course to the situation you are dealing with. The conclusion of your paper should include: A brief restatement of the situation or issue that you have written about; A brief recap of the change process that you would implement; and A brief summary of what change you believe would be brought about by the process you are proposing. Copyright © 2004 Mount Vernon Nazarene University 18 Syllabus – MAN 6033 THE CHANGE MANAGEMENT PRESENTATION Prepare a 5-7 minute presentation of your Change Project Paper to share with the class the relevant issues and conclusions you dealt with in the change project. APPLICATION PAPERS Paper #1 Write a 3-4 page paper that applies Lewin’s concept of Force Field Analysis to the change situation you selected for your Change Project. Your paper should list all relevant Forces for and against Change, assign a strength assessment, and draw a diagram that visually represents the forces. Your paper’s conclusion should identify and discuss the important and relevant forces that you must either diminish or strengthen to improve the probability of your change project’s success. Paper #2 Write a 3-4 page paper that applies the Black material on Brain Barrier #1, Failure to See, to the change situation you selected for your Change Project. Your paper should primarily focus on contrast and confrontation. First, develop a chart similar to Exhibit 3-3 (p. 53), QuadQ’s Changing Environment that identifies high contrast themes as related to your change situation and then explain its relevant points. Second, you should pick one high contrast issue and create a high confrontation “inescapable experience” that you might use as a manager to motivate your employees. Paper #3 Write a 3-4 page paper that applies the Black material on Brain Barrier #2, Failure to Move, to the creation and management of the Guiding Coalition you selected for your Change Project. Your paper should discuss the guiding coalition you are planning to assemble for your Change Project (Please do not use names – rather, use titles or other designations), and Your perception of motivation factors needed to motivate the Guiding Coalition to take on and champion the Change Project (use Black’s ARCTIC framework (p. 84) for this third section). Copyright © 2004 Mount Vernon Nazarene University 19 Syllabus – MAN 6033 ATTENDANCE POLICY Class attendance for MSM graduate students is mandatory, and the facilitating instructors will comply with the attendance policies. If a student has an emergency situation, the following policy will apply: If a student misses one (1) class session in a course: The absence will result in a 5% penalty reduction in the final course grade (see final grading scale). And All make-up work for absenteeism will be determined by the facilitating instructor. The student should see the instructor regarding out-of-class assignments that were due during the missed class session. The student should also see the instructor regarding in-class work and/or presentations missed due to absence. Example, if a class presentation by the student was scheduled for the night of absence, a video tape of the presentation may or may not be acceptable by the facilitating instructor. If the video presentation is acceptable, the student will be responsible for making the tape. MVNU will not be able to guarantee any assistance in the production of the video tape. The student should contact the facilitating instructor prior to making the video presentation to get approval. If a video presentation is allowed, the presentation may or may not be shown in a regular class session. If not shown in a regular class session, the facilitating instructor will view it privately. If a student misses two (2) classes in the same course, the student will automatically receive a grade of X and will have to repeat the course. The tuition for the repeated course will be the same as the other students in the new group. There are three exceptions to this policy: (1) written verification from an accepted** official medical source that a personal medical situation (such as hospitalization) was the cause of ALL absences, or (2) written verification from an official military source that required military duty was the cause of ALL absences, or (3) written verification a work conflict by the student’s employer. Students absent under any of these exceptions will be required to repeat the entire course without incurring an additional tuition charge. Copyright © 2004 Mount Vernon Nazarene University 20 Syllabus – MAN 6033 The only grades that facilitating instructors are allowed to issue are: A, A-, B+, B, B-, C+, C, C-, D+, D, F, I, and X. Under the above situations, the grade of X will be issued until the course requirements are satisfied. To receive a grade of I, the student must petition the Associate Vice President for Graduate and Adult Education prior to the last date of the course. The grade of I will not be issued to students receiving Veterans’ Administration benefits due to specific Veterans’ Administration regulations. The Associate Vice President for Graduate and Adult Education shall determine what is acceptable for the above-defined withdrawals. TARDINESS POLICY The Adult and Graduate Studies policy on class tardiness (which includes late arrivals and early departures) is related to the class attendance policy and is influenced by two significant factors. Due to the accelerated nature of the program, tardiness for a class may seriously jeopardize the student’s learning and success. Tardiness is viewed as disruptive to both the facilitating instructor and other class members. Due to the reduced class time in the Adult and Graduate Studies program, attending class, in its entirety, is mandatory. Therefore, facilitating instructors will comply with the following tardiness policy: The following scale (see final grading scale) will be used for missed portions of a class session (this includes both late arrivals and early departures): 1 to 30 minutes 31 to 60 minutes 61 to 90 minutes 91 to 100 minutes After 120 minutes - 1% drop in the final grade for the course 2% drop in the final grade for the course 3% drop in the final grade for the course 4% drop in the final grade for the course 5% drop in the final grade for the course and this will be treated as an absence for the class session And Tardiness may result in the lack of credit for certain types of missed inclass activities. Copyright © 2004 Mount Vernon Nazarene University 21 Syllabus – MAN 6033 FINAL GRADING POLICY A AB+ B BC+ C CD+ D F = = = = = = = = = = = 93 90 87 83 80 77 73 70 67 60 0 - <100% - <93% - <90% - <87% - <83% - <80% - <77% - <73% - <70% - <67% - <60% Copyright © 2004 Mount Vernon Nazarene University 325.5 315 304.5 290.5 280 269.5 255.5 245 234.5 210 0 - 22 350 325.4 314 304.4 290.4 279 269.4 255.4 244 234.4 209 points points points points points points points points points points points Syllabus – MAN 6033 RECOMMENDED READING Aburdene, P. & Naisbitt, J. (1992). Megatrends for women. New York: Villard Books. Adler, M. J. (1980). Aristotle for everybody. New York: Macmillan. Anderson, T. D. (1992). Transforming leadership: New skills for an extraordinary future. Amherst, MA: Human Resource Development Press. Ashkenas, R., Ulrich, D., Jick, T.,& Kerr, S. (1995). The boundaryless organization. San Francisco: Jossey-Bass. Astin, H. S. & Leland, C. (1991). Women of influence, women of vision: A crossgenerational study of leaders and social change. San Francisco: JosseyBass. Bass, B. M. (1990). Bass & Stogdill's handbook of leadership: Theory, research, & managerial applications (3rd ed.).. New York: The Free Press. Bass, B. M. (1981). Stogdill's Handbook of leadership: A survey of theory and research, revised and expanded edition. New York: The Free Press. Belasco, J. A. & Stayer, R. C. (1993). Flight of the buffalo. New York: Warner Books. Bennis, W. (1989). On becoming a leader. Reading, MA: Addison-Wesley. Bennis, W. (1989). Why leaders can't lead: The unconscious conspiracy continues. San Francisco: Jossey-Bass. Bolman, L. G. & Deal, T. E. (1995). Leading with soul: An uncommon journey of spirit. San Francisco: Jossey-Bass. Boone, M. E. (1993). Leadership and the computer. Rocklin, CA: Prima. Burns, J. M. (1978). Leadership. New York: Harper & Row. Cobb Kreisberg, J. (1995, June). An obscure Jesuit priest, Pierre Teilhard de Chardin, set down the philosophical framework for planetary, net-based consciousness 50 years ago. Wired, pp 108-113. Copyright © 2004 Mount Vernon Nazarene University 23 Syllabus – MAN 6033 Conger, J. A. (1992). Learning to lead: The art of transforming managers into leaders. San Francisco: Jossey-Bass. Conger, J. A. (1994). Spirit at work: Discovering the spirituality in leadership. San Francisco: Jossey-Bass. Covey, S. R. (1991). Principle-centered leadership. New York: Summit Books. Covey, S. R. (1989). The 7 habits of highly effective people. New York: Simon & Schuster. Deutsch, M. (1985). Distributive justice. New Haven: Yale University Press. Gardner, H. (1995). Leading minds: An anatomy of leadership. New York: Basic Books. Gardner, J. W. (1990). On leadership. New York: The Free Press. Hawking, S. (1990). A brief history of time: From the big bang to back holes. New York: Bantam Books. Hawley, J. (1993). Reawakening the spirit of work: The power of dynamic management. San Francisco: Berrett-Koehler. Helgesen, S. (1990). The female advantage: Women's ways of leadership. New York: Doubleday Jones, L. B. (1995). Jesus CEO: Using ancient wisdom for visionary leadership. New York: Hyperion. Kanter, R. M. (1983). The change masters: Innovation and entrepreneurship in the American corporation. New York: A Touchstone Book. Kotter, J. P. (1990). A force for change: How leadership differs from management. New York: The Free Press. Kouzes, J. M., & Posner, B. Z. (1995). The leadership challenge. San Francisco: Jossey-Bass. Kouzes, J. M, & Posner, B. Z. (2003). The leadership challenge workbook. San Francisco: Jossey-Bass. Miles, R. H. (1997). Leading corporate transformation. San Francisco: JosseyBass. Copyright © 2004 Mount Vernon Nazarene University 24 Syllabus – MAN 6033 Morrison, A. M. (1992). The new leaders: Guidelines on leadership diversity in America. San Francisco: Jossey-Bass. Nanus, B. (1992). Visionary leadership. San Francisco: Jossey-Bass. Nichols, M. P. (1995). The lost art of listening. New York: The Guilford Press. Noer, D. M. (1997). Breaking free: A prescription for personal and organizational change. San Francisco: Jossey-Bass. Oakley, E. & Krug, D. (1991). Enlightened leadership: Getting to the heart of change. New York: Simon & Schuster. Peters, T. (1987). Thriving on chaos: Handbook for a management revolution. New York: Harper and Row. Peters, T. and Austin, N. (1986). A passion for excellence. New York: Warner Books. Phillips, D. T. (1992). Lincoln on leadership. New York: Warner Books. Quinn, R. E. (1996). Deep change: Developing the leader within. San Francisco: Jossey-Bass Ramey, D. A. (1991). Empowering leaders. Kansas City: Sheed & Ward. Rost, J. C. (1991). Leadership for the twenty-first century. New York: Praeger. Senge, P. M. (1990). The fifth discipline: The art and practice of the learning organization. New York: Doubleday. Sergiovanni, T. J. (1992). Moral leadership: Getting to the heart of school improvement. San Francisco: Jossey-Bass. Terry, R. W. (1993). Authentic leadership: Courage in action. San Francisco: Jossey-Bass. Vroom, V. H., & Jago, A. G. (1988). The new leadership: Managing participation in organizations. Englewood Cliffs, NJ: Prentice Hall. West, C. (1993). Race matters. Beacon Press. Wilson, J. Q. (1993). The moral sense. The Free Press: Macmillan. Wheately, M. J. (1992). Leadership and the new science: Learning about organization from an orderly universe. San Francisco: Berrett-Koehler. Copyright © 2004 Mount Vernon Nazarene University 25 Syllabus – MAN 6033 Wheatley, M. J., & Kellner-Rogers, M. (1996) A simpler way. San Francisco: Berrett-Koehler. Yukl, G. A. (1989). Leadership in organizations. Englewood Cliffs, New Jersey: Prentice Hall. Copyright © 2004 Mount Vernon Nazarene University 26