Greensboro AHEC
Information Technology Work Statement 2005-2006
1. Introduction
Information Technology activities at Greensboro AHEC reflect the mission and goals of the
North Carolina AHEC Program, the Greensboro AHEC Strategic Plan, and the NC AHEC
Information Technology Statewide Plan.
The mission of the Education Technology Division is to support the advancement of
communication, information, and educational technologies throughout the NC AHEC system
by facilitating cooperative planning, collaborative decision-making, and the implementation
of local system architectures that are compatible, cost-effective and contribute to
development of AHEC as a statewide electronic network.
The 2005-2006 statement of work for Education Technology Services at Greensboro AHEC
includes:
 Leadership: The Greensboro AHEC Director of Education Technology Services will provide
direct oversight and project management for the Educational Technology Service staff who in
turn coordinate the integration of technologies into the education and business processes of the
AHEC. The Director will also works extensively in collaboration with four other Leadership
Directors under direct report to the AHEC Executive Director to establish, implement and
evaluate strategic planning efforts and daily operational activities of the AHEC workforce
(exclusive of the graduate medical education departments).
 Hardware Support: The AHEC Network System Analyst will maintain and support 5 network
servers, 83 desktop units and associated peripherals both on campus and in student housing, along
with 60 pocket PCs utilized by faculty and staff of the residency programs. This year will include
the purchase and configuration of two upgraded servers. Coordination for Media 100 digital
editing equipment, the MCHS Satellite receiving dishes and videoconferencing equipment, and
audiovisual equipment in MCHS classrooms will also be provided. Moses Cone Health System
MIS department will support wiring and WAN connectivity issues, except for the service to the
AHEConnect web server, scheduled to be managed independently by a third party provider in
2006.
 Help Desk & Audio-Visual Support: The Network System Analyst will provide primary
application support and training for standard office automation software and special education
applications (such as the Media 100 Video Editing equipment; Diatrends, ERAS. LDMS, CASCE
etc.). The Moses Cone Hospital Management Information Systems ASSIST desk will provide
primary help-desk support on a 24-7 basis for those services not specifically assigned to the
AHEC Network System Analyst. The AHEC Events Coordinator will provide audiovisual
troubleshooting, training and support for all equipment utilized in MCHS classrooms. The AV
production coordinator will manage the AHEC photography studio and digital video production
/editing as a fee-based service for marketing, communication, and education efforts.
 Network & Messaging (Email) Administration: The AHEC Network System Analyst will be
responsible for the daily administration and support of five network servers including upgrading,
monitoring, troubleshooting, daily backups, security, and anti-virus protection. The AHEC
Programming Coordinator will provide secondary backup. The MCHS MIS will oversee
Exchange Email services, with local troubleshoot and installation provided by the AHE Network
Systems Analyst.
 Business Applications Support: The AHEC Programming Coordinator will provide primary
support and development for integration of CE fee transactions with the MCHS financial system.
The AHEC Network System Analyst will provide primary application support and training for
invoicing software (such as QuickBooks) and a wide range of graphic, design, media, and
programming applications that facilitate educational technology productions. Primary business
application support for payroll and other human resource activities, purchasing and receipts
payable, and other business application support services not specifically assigned to the AHEC
Network System Analyst will be provided through close relationship with the Moses Cone Health
System Information Systems.
 Clinical Applications Support (only where applicable) Network System Analyst will provides
support for two clinical database applications: Diatrends - diabetes software - and LDMS
(Laboratory Data Management Software)- prescription software.
 Web-based Technologies: The local AHEC intranet is database driven, allowing for automatic
addition and editing of content from any staff member. The AHEC Computer Programming
Coordinator will develop and maintain the functionality of the programming code as well as
monitor and train end-users. The cross-trained ET development team, which includes the Digital
Graphic Design Coordinator, Audiovisual Production Coordinator, Computer Programming
Coordinator, and others, will distribute database development, webpage or FLASH development,
graphic design, or multimedia production as time, availability, and project specification allows to
maintain the Greensboro AHEC’s website Internet marketing and information presence, as well
as AHECKIDS, and NCHealthCareers.. Web design and development services for AHEConnect
portals, special projects and fee-based services for other educational partners is managed
similarly, The Network System Analysts provides the back-office support for the Web
applications including troubleshooting of connectivity issues, Web certificate renewal and
security for the Web servers.
 Videoconferencing Scheduling and Operations: Scheduling and operational support of the
MCHS video videoconferencing service and the NCVision service will be coordinated by the AV
Production Coordinator.
 Telephony Support: The Network system analyst is responsible for support and configuration of
three laptops that will be voice over IP and video over IP workstations.
 Data Analysis: The Computer Programming Coordinator, using SQL Server, APS, Visual Basic,
VBS script, will provide database development, user interface for data collection, and subsequent
data analysis as a fee based service that is offered in this capacity for online course enrollment,
learning and financial transactions. The Network System Analyst will conduct data analysis from
the perspective of optimizing network performance and the Director from the perspective of
project management and employee workflow issues.
2. Health Workforce Development (optional)
 The AHEC ET departments supports the AHECKids and NCHealthCareers database and
interactive website through graphic design, database development, and end-user support.
3. Continuing Education (optional)
 The AHEC ET development team supports the development and delivery of contracted online
continuing education through the AHEConnect Learning Management System. This team
consists of the following staff positions: Network System Analyst for monitoring and managing
the AHEConnect web server traffic; Programming Coordinator, responsible for coding,
maintenance and support of SQL databases and end-user interfaces; Digital Graphics
Coordinator, responsible for graphics, animations, FLASH object design; AV Production
Coordinator, responsible for videography /audio capture and editing; Project Manager,
responsible for coordinating customer requests and production flow; Instructional Designer,
responsible for working with subject experts to convert content into online medium.
 The AHEC Video Production team will provide contracted digital videography and editing
services for education and marketing efforts to include monthly production of the MCHS Code
Vu communications bulletin.
4. Student Support (optional)
 The IT department will support a .2FTE medical librarian to support student’s and preceptor’s
practicing at regional ambulatory training sites with connectivity, troubleshooting, and training
support to the ADL. The Network System Analyst will provide hardware and software support at
MCHS housing.
5. Statewide Collaboration (Note: adjust numbering accordingly)
 The ETS team will actively participate in meetings and conference of the AHEC Chief
Information Officers, Information Technology Group, and any hosting organization IT
leadership.
 The ETS Development team will provide statewide leadership in online instructional design
methodologies through the AHEConnect Learning Management System.
6. Professional Development
 Demonstrated evidence of learning in field of specialization will be required of each staff member
during performance evaluation.