Joe Kunkel
(641) 521-5898
nd
5898 W 52 St. N, Newton, Iowa 50208
Kunkel57@GMail.com
Summary of Qualifications
Dedicated Hardware Support Technician with 20+ years of comprehensive data and telecommunication
experience. Expertise in networks, phones systems, desktop hardware, server systems, software and
operating systems.
Certifications
CompTIA A+ Certified, Network+ Certified, Dale Carnegie Course: Effective Communications & Human
Relations & Dale Carnegie: Strictly Business Plus.
Education
Training courses including Windows NT/NT4, Windows 2000, Server 2000, Windows 95/98, Windows XP,
CompTIA A+, TCP/IP, Office 2000, Lotus Notes 5, MS Outlook, A+, Network+ & Dale Carnegie.
Professional Experience
JELD-WEN Windows, Grinnell, IA - IT Hardware Technician – February 2005 to November 2008
Job requirements:
-Update knowledge and skills to keep up with rapid advancements in computer technology.
-Provide technical support to office, maintenance and manufacturing employees.
-Test and verify hardware peripherals to ensure that they meet specifications and requirements.
-Monitor functioning of servers, network, and security equipment to ensure reliable system operation.
-Make necessary modifications to ensure system operates in conformance with specifications.
-1st, 2nd & 3rd level helpdesk support.
-Analyze user needs then acquire and install appropriate hardware.
-Direct other technical support personnel as needed.
-Select hardware and material, assuring compliance with specifications and product requirements.
-Maintain and support phone system, cell phones, BlackBerrys & PDAs .
Worked with the following systems, hardware and software:
Acrobat reader, ActiveX, Avaya Phone system, Blackberry support, CD&DVD ROMS, Cabling(CAT5,
CAT5e, CAT6, Citrix, Fiber optics & Telecom), Client Server, CPU, Dreamweaver, E-mail(Enterprise,
IMAP, POP3, SMTP & Webmail), Firewall, Flash, Hard drives, HTML, HTTP, Hubs, IE (ver. 6,7 &8), IIS,
IP, LAN, MS Excel, MS Office, MS Outlook, MS PowerPoint, MS Project, MS Publisher, MS Visio, MS
Word, MS DOS, Modems, Networking (Ethernet), Norton Utilities & AV, PC Anywhere, PC Desktop &
Workstation, PDA(Palm & Windows based), PHP, Photoshop, Progress, Raid Arrays, TCP/IP, VPN, VoIP,
Voice Communications, WAN, WAP, WEP, Web Forums, Windows 2000, Windows Server 2000 & 2003,
Windows 98, Windows Vista & Windows XP.
Accomplishments:
-Saved company thousands of dollars in maintenance and installation fees.
-Install, upgrade and maintain phone systems at two different locations.
-Updated and supported the wireless LAN.
-Installed and supported a FAX Server.
-Installed video surveillance.
-Installed and supported server and PC monitoring software and hardware for the plant and office areas.
-Designed and installed cabling and network support for new field service office.
-Install, repair and maintain network hardware including copper, fiber and wireless.
-Install, maintain and upgrade servers, desktop systems, printers & Plotters.
-Implemented and supported a blackberry upgrade.
-Designed, installed and maintained a UPS and environment monitoring system for the server room.
MAYTAG Corp, Newton, IA - IT Hardware Technician – November 1993 to February 2005
Job requirements:
-Update knowledge and skills to keep up with rapid advancements in computer technology.
-Provide technical support to office, maintenance and R&D employees.
-1st, 2nd & 3rd level helpdesk support.
-Analyze user needs and recommend appropriate hardware.
-Direct other technical support personnel as needed.
-Test and verify hardware peripherals to ensure that they meet specifications and requirements.
-Maintain and support phone system, cell phones, BlackBerrys & PDAs .
Worked with the following systems, hardware and software:
10base-T Switching Acrobat reader, ActiveX, Blackberry device and server support, CC:Mail, CD&DVD
ROMS, CYBORG, Cabling(CAT5, CAT5e, CAT6, Fiber optics & Telecom), Citrix, Client Server, CPU,
Crystal Reports, Dreamweaver, E-mail(Enterprise, IMAP, POP3, SMTP & Webmail), Firewall, Flash, Hard
drives, HTML, HTTP, Hubs, IBM AS400, IE, IIS, IP, LAN, LANDesk, Lotus 123, Lotus Notes, MS Excel,
MS FrontPage, MS Office, MS Outlook, MS PowerPoint, MS Project, MS Publisher, MS SMS, MS Visio,
MS Word, MS DOS, Modems, Networking (Ethernet & Token Ring), Nortel Phone system, Norton Utilities
& AV, PC Anywhere, PC Desktop & Workstation, PDA(Palm & Windows based), PHP, Photoshop, Raid
Arrays, Servers, TCP/IP, VPN, VoIP, Voice Communications, WAN, WAP, WEP, Web Forums, WinInstall,
Windows 2000, Windows Server 2000 & 2003, Windows 3.1, Windows 95/98, Windows CE/ME, Windows
NT/NT4.0, Windows XP & WordPerfect.
Accomplishments:
-Built and installed 100+ servers.
-Built and installed 5000+ Desktop PCs.
-Built and installed 1000+ Notebook PCs.
-Built and installed 100+ CAD Workstations.
-Supported 3000+ PC users.
-Supported 100+ PDAs & BlackBerrys.
-Supported 100+ field service techs.
-Supported 200+ R&D Engineers, Designers and Technicians.
-Installed and configured over 100 printer & Plotters.
-Supported and maintained over 30 wiring closets.
-Updated and supported the wireless LAN.
-Designed and built new computer lab.
BlueRock Computers/JoeKunkel.com – Custom PC Builder/PC Repair – August 1986 to Present.
Job requirements & Accomplishments:
-Custom Built PC & Servers for home users, Gamers and small businesses.
-Repaired and supported PC, printers, servers and networks.
-Run a Web Server and offer Web Hosting, Domain Name Registration, Email and Web Design.
Worked with the following systems, hardware and software:
AV software, Acrobat reader, ActiveX, Blackberry device, CD&DVD ROMS, Cabling(CAT5, CAT5e,
CAT6, Fiber optics & Telecom), CPU, DR DOS, Dreamweaver, E-mail(IMAP, POP3, SMTP & Webmail),
Firewall, Flash, Hard drives, HTML, HTTP, Hubs, IE, IIS, IP, LAN, LANDesk, MS Excel, MS FrontPage,
MS Office, MS Outlook, MS PowerPoint, MS Publisher, MS Word, MS DOS, Modems, Networking
(Ethernet & Token Ring), Norton Utilities & AV, PC Desktop & Workstation, PHP, Photoshop, Progress,
Raid Arrays, Servers, TCP/IP, VoIP, Voice Communications, WAN, WAP, WEP, Web Forums, Windows
2000, Windows Server 2000 & 2003, Windows 95/98, Windows CE/ME, Windows Home Server, Windows
NT, Windows XP & Vista
References
Business
Dave Ringgenburg
Jay Yates
Paul Bleeker
Carrol Olson
Personal
Toby Klauenberg
Rhonda Guy
Dan Kunkel
Kenny Weston
Jared Vandershel
Springboard Engineering,
Newton
Iowa Telecom Manager,
Newton
JELD-WEN Windows,
Grinnell
Olson Auto Express,
Baxter
R&D
Manager/Supervisor
Information Solutions
Manager
Technology
Manager/Supervisor
Owner/Boss
641-792-9795
Business Owner, Ogden
Business Owner, Newton
Business Owner, Baxter
Warehouseman
Factory Worker
Friend
Sister-in-law
Brother
Friend
Friend
515-275-3250
641-521-0471
515-250-4334
641-521-1633
641-891-1906
641-791-9608
641-325-0107
515-491-3974