Motorola Enterprise Sales Guide T5 PowerBroadband A unique WLAN architecture for affordable high-speed Wi-Fi in guest rooms T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 1 of 26 Table of Contents Background ................................................................................................................................................... 3 Solution components .................................................................................................................................. 4 Top three key product advantages ............................................................................................................. 6 Product positioning within Motorola’s hospitality T-Series portfolio ..................................................... 7 Technical specifications ............................................................................................................................... 8 Value proposition .......................................................................................................................................... 9 Key selling points ......................................................................................................................................... 11 SWOT analysis .............................................................................................................................................. 13 T5 configurations and pricing...................................................................................................................... 14 Competitive positioning ............................................................................................................................... 16 Target markets .............................................................................................................................................. 18 Qualifying sales questions........................................................................................................................... 18 Motorola Global Services ............................................................................................................................. 20 FAQs (Frequently Asked Questions) .......................................................................................................... 22 NOTE: Clicking on the page numbers on the right will automatically take you to that page T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 2 of 26 Background From business travelers to families on vacation, hotel guests today expect superior in-room Internet performance on all their mobile devices. Without it, 40 percent of guests say it will impact their decision to return.1 Further complicating matters, more than half of today’s business guests travel with three or four devices2 — including smartphones, tablets and laptops — putting tremendous pressure on the hotel’s existing wireless LAN. In fact, hotels find themselves facing network densities that are twice or three times that of previous years. And since tablets and smartphone typically have low powered radios, they can’t connect or remain connected without a strong and consistent signal. How can today’s hotels deploy a cost effective network that provides the coverage and capacity required to support this flood of mobile devices? The challenge of deploying WLAN in hotels and other MDUs Traditional wireless LAN access points are designed for facilities with open spaces and drop-down ceilings where access point and cable installation is relatively simple. Contrast that with most hotels where the architecture features many solid, compartmentalized rooms with firewalls, fire doors, and other reflective and sound dampening materials. This architecture deflects and absorbs RF signals, making it difficult to provide uniform or quality signal level to guest rooms. Traditionally, access points are installed in the hallways of hotels, and push the signal through firewalls, fire doors and around mirrors. Thus, the physical placement of the access point is a critical determinant of the wireless LAN success. This leads to several challenges for deploying a WLAN in the hotel: All the unique physical obstructions mean that you can’t have a cookie cutter deployment. Hotels need to perform time-consuming site surveys and other planning to determine the best place for each access point. This can take up to two hours per access point. In addition, hallway ceilings of a typical hotel are hard cap to meet fire code regulations. The cost of installation in a hard cap ceiling can average $400/AP. Even with a sophisticated site survey, there will still be inconsistent service quality and signal strength from room to room. Some rooms may have acceptable signal quality, while other rooms have low throughput and intermittent connectivity. This translates into significant guest dissatisfaction, as some guests are forced to go out to the lobby, hallway or balcony in order to get acceptable connections. Conventional wireless APs are installed in the corridors for maximum coverage. Typically transmitting at their highest power levels for increased reach these APs cannot properly service low powered, battery conserving mobile devices inside the guestroom. Introducing the Motorola T5 PowerBroadband system: high-speed, dependable Wi-Fi access over existing in-room phone lines The Motorola Solutions T5 PowerBroadband system is purpose-built to provide high-performance Wi-Fi coverage to every room in a hotel or other multi-dwelling unit (MDU). The solution starts by putting the Hotel Wif-Fi: Balancing Budget and Bandwidth”, Hotel Business Review; http://hotelexecutive.com/business_review/3046/hotel-wi-fi-balancing-budget-bandwidth 2 Business Travelers Mobile Trends, Lodging Magazine; http://www.lodgingmagazine.com/PastIssues/PastIssues/BusinessTravelers-Mobile-Trends-2579.aspx 1 T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 3 of 26 wireless access point on the “guest side” of the hotel fire doors and fire walls (where the people are). A T5 system wall plate access point installs over a standard telecom wall plate and simultaneously uses the same telephone circuit for the PBX connected in-room handset. This means that hotels can deliver highspeed Wi-Fi coverage inside every inch of every guest room without having to install new or rip-andreplace existing wiring. The solution brings a new level of affordability to high-performance, high-speed inroom Wi-Fi services (including 802.11n) that will improve the guest experience — and guest retention. With the growing use of personal Wi-Fi devices such as smartphones and tablets, network architects may find that some buildings can be better served by installing an access point within the room. By installing the access point inside the guest room, the physical placement is always known. There is no need for an expensive site survey. Each AP: installs in minutes, using existing CAT3 cabling; covers up to five rooms; and the installation can be adjusted on the fly. In addition, the installed wall plate AP is line powered over the telephone wire, eliminating the need for a local power supply, which can be easily disconnected inadvertently. The high signal level and receive sensitivity is right where it is needed to ensure high performance connectivity — in the guest’s hotel room. The often ineffective over-saturated signal served by access points in the hallway is eliminated — along with attenuation from walls, fire doors and bathrooms full of tile and mirrors. Platform highlights include: Snap-on installation in minutes Sleek ‘hide in site’ modular design Uses existing single twisted pair telephony cabling, so 802.11a/b/g/n wireless service can be extended to guest rooms without having to pull supplementary cabling Puts the wireless access point close to the users, so signal strength is strong Integrated RF Controller code allows up to 24 wall plate APs to operate without a dedicated controller significantly lowering the cost for small hotels to offer Wi-Fi services Managed by a centrally located WiNG 5 RF controller for higher scalability, centralized management and consistent user experience across the hotel property, and between different hotels Solution components The T5 PowerBroadband system is comprised of three principal hardware components: TS-524 PowerBroadband Switch: In the equipment room, the TS-524 Broadband Switch connects to an existing main telephone connection and existing PBX to boost data network speed and bandwidth. The switch has 24 UTP ports to connect to the in-building wiring and two Gigabit Ethernet ports for connection to the core network. The TS-524 integrates an RF controller to manage the wireless LAN and high bit-rate video streams to any connected set-top box. TS-524 includes Layer 2+ IGMP Proxy, IGMP Querier, and host-aware Fast-Leave for fast IPTV channel changing. TW-510 Wall Switch is an Ethernet only wall switch with two 10/100 Mbps Ethernet ports. Through the TS-524 management, each port can be configured for 802.1x authentication, MAC address authentication, 802.1Q access or trunk VLANs, and QoS. TW-511 Wall Plate AP has the same form factor and Ethernet connections as the TW-510 Wall switch, but adds a managed 802.11a/b/g/n radio. With enterprise class security, 8 WLANs, and automatic RF management, the TW-511 provides a rapid installation, redundant, self-healing wireless LAN. T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 4 of 26 Figure 1: T5 PowerBroadband System Architecture T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 5 of 26 Top three key product advantages 1. Reduces the cost of deploying Wi-Fi by leveraging existing telephone wire: The T5 PowerBroadband system is the most cost-efficient way to deliver high-speed wireless Internet in guest rooms. Since hotels can re-use their existing telephone wiring to provide today’s guest rooms with the fast 802.11n speeds of tomorrow, there is no need to incur the expense of upgrading their copper wire to CAT5 wiring. The infrastructure in the rooms is installed by simply replacing the phone plate. The upgrade in the rooms can be completed in minutes with a screwdriver — eliminating complex and costly installations of access points in ceilings on guest room floors. 2. Enables revenue generating services in the guest room: The T5 PowerBroadband system lets hotels upgrade their wireless service to 802.11n in order to meet an increasingly demanding customer base. In addition the wall plates offer an Ethernet port to support a wired connection to an Ethernet-enabled device, such as a digital television. This allows hotels to offer advanced services, such as HD-IPTV and on-demand HD movies and gaming for added revenue. 3. Integrated WiNG management from guest room to meeting room: While consumer-based access points offer no management capabilities, the T5 PowerBroadband infrastructure integrates with the property-wide Motorola Solutions WiNG 5-based wireless LAN. Just like the traditional access points installed in the lobby, restaurants and other central public areas throughout the property, T5 system infrastructure can be adopted and centrally managed by Motorola Solutions RFS 6000 and RFS 7000 controllers, further simplifying initial deployment as well as everyday monitoring and management. (available in WiNG 5.6) T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 6 of 26 Product positioning within Motorola’s hospitality T-Series portfolio The T5 PowerBroadband system is a product refresh of the existing T3 solution (T3 PowerBroadband Switch, MC802 Wall Plate AP and M2 Wall Plate). T3 products will stop shipping in June 2013. The following section outlines the significant upside of the new T5 solution. T3 POWERBROADBAND T5 POWERBROADBAND TS524 Switch T3 PowerBroadband Switch Replaced by Faster DSL Better HD video delivery Faster management CPU WiNG integration TW-511 MC802 Wall Plate AP Replaced by • • • • Faster wireless Faster DSL backhaul Smaller size 6511 industrial design TW-510 M2 Wall Plate Replaced by • • • Faster DSL backhaul Smaller size 6511 industrial design For current T3 customers… Since the T5 PowerBroadband uses an updated VDSL2 chipset, it is not compatible with the previous T3 system. T3 PowerBroadband Wall Plates cannot connect to the T5 switch, or vice versa. However, the T5 PowerBroadband system does utilize the same connections in the telephone switch room main distribution frame (MDF) and guest room wall plate. Therefore, any in-place external filters installed on secondary and tertiary guest rooms can be re-used. While T3 customers do need to upgrade all switches, wall plates and wall switches, they can still use the phone lines. And, the upside in terms of faster service speeds, better HD video delivery and WiNG integration is a powerful incentive. T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 7 of 26 Technical specifications TS-524 POWERBROADBAND SWITCH Ethernet LAN UTP Interface Status LEDs QoS VLANs Management 2 x 10/100/1000Mb 8-wire RJ45 connector. IEEE 802.3 10/100/1000BTX 24 x single pair UTP, Female RJ21 connector DMT VDSL2, per line rate adaptation Integrated analog POTS splitter System Power UTP ports: multicolor status LEDs Ethernet status: integrated green and amber for link status and link speed Classification: Dynamic IP TOS/802.1P COS, Port based Buffer Management: WRED Transmission Queues: Four queues with administrator defined WFQ, Rate Shaping, Strict Priority 802.1 Q tagged VLANs or port isolation, VID 1-4094 Access: Serial console, telnet, SSH, HTTP, HTTPS, SNMPv2c, v3 standard and enterprise MIB Security: 20 IP ACL List, Management defined VID, Two-level password protected access, RADIUS authenticated administrator login Other: external syslog function with local log file, SNTP, Two system image banks, 32MB file system TW-5XX Wireless Interface LAN Ethernet Port Uplink UTP Pass through Medium Standards Data Rates Operating Frequency Transmit Power Settings Antenna Configuration VLANs Management Single radio; 802.11a/b/g/n; 2.4Ghz or 5.2Ghz 2 x IEEE 802.3 10/100Mb auto-sensing via 8-pin header 1 x RJ11 UTP, VDSL2 Filtered RJ11 port DSSS, OFDM, MIMO 802.11a, 802.11b, 802.11g, 802.11n draft 2.0 802.11i, 802.11-2007 802.11b: 1, 2, 5.5, 11Mbps 802.11g: 6,9,12,18,24,36,48, 54Mbps 802.11a: 6,9,12,18,24,36,48, 54Mbps 802.11n: MCS 0-15 up to 300Mbps 2.4GHz: 2400 -2483.5 MHz 5.2GHz: 5150 - 5250 MHz; 5725 - 5850 MHz Actual operating frequencies depend on national regulatory limits 1dBm to 18dBm, in 1dB increments; Actual Tx power dependent on national regulatory limits Two internal omni-directional, 1x2 or 2x2 MIMO operation 3dBi peak in 2.4 GHz; 4dBi peak gain in 5.2 GHz 802.1 Q tagged VLANs, access or trunk Access: via TS-524 Switch for normal operation, HTTP access for site survey standalone operation GENERAL SPECIFICATIONS Power Physical Environment Mounting TS-524 Compliance T5 PowerBroadband System Sales Guide TS-524: 100 – 240V AC, 50/60Hz; 375W max, 250W typical TW-511: Line powered or DC power: 12VDC, 6W TW-510: Line powered or DC power: 12VDC, 4W TS-524: 17.25 in. x16.25 in. x1.75 in. (43.8 cm x 41.3 cm x 4.4 cm) 11.5 lbs (5.2 Kg) TW-5xx: 4.9 in. x3.6 in. x 1.2 in. (124mm x 92mm x 32mm) 12oz (0.34 Kg) 0 - 40 degrees Celsius ambient temperature, 5% to 90% NC TS-524: EIA-19 rack mount ears provided. 90° or 180° rotation mounting options TW-5xx: Wall mount bracket and RJ11 cable EN60950-1:2006+A11; UL60950-1:2007; CAN/CSA-C22.2 No 60950-1-07; IEC60950-1:2001:2005; FINAL 05/29/13 Page 8 of 26 TW-5xx Compliance AS/NZS60950-1:2003+A1+A2+A3; FCC Part15B; ICES-003 issue 4:Class A; EN 55022:2006:Class A; AS/NZS CISPR22:2006:Class A EN 55024:1998+A1:2001+A2:2003:Class A RoHS 2002/EC/95 FCC 15.247, 15.407 / EN300 328, EN 301 893 UL EU EN 60950-1 2nd Ed., ANZ C-Tick FCC Part 15 Subpart A, EN 55022: 2006 + A1: 2007, ICES – 003 (Class A) EN 55024: 1998 + A1: 2001 + A2: 2003 EU RoHS Directive 2002/95/EC CE, IC, FCC LINE POWER MAXIMUM RANGE Distance 500 ft (150m) 1000 ft (300m) 1500 ft (450m) 2000 ft (600m) > 2000 ft (600m) Wallplate TW-510 or TW-511 TW-510 or TW-511 TW-510 or TW-511 TW-510 None (use local power supply) LINE RATE PERFORMANCE Distance 500 ft (150m) 1000 ft (300m) 1500 ft (450m) 2000 ft (600m) 3000 ft (900m) 4000 ft (1200m) Wallplate 105Mbps down /50Mbps up 105Mbps down /50Mbps up 105Mbps down /50Mbps up 103Mbps down /40Mbps up 60Mbps down /18Mbps up 45Mbps down /5Mbps up Value proposition The unique WLAN architecture of the T5 PowerBroadband system delivers significant business benefits, helping your hotel customers to improve the guest experience and drive new revenue opportunities. Here are the four key value proposition messages: 1. Lowers total cost of ownership The T5 PowerBroadband system brings a new level of affordability to high-performance, high-speed in-room Wi-Fi services, allowing hotels to provide an excellent user experience while incurring the lowest cost and hassle possible. This cost savings is particularly important as most hotels offer inroom Wi-Fi as a free guest service. Proof points: Reduces cost of deploying Wi-Fi in guest rooms by utilizing existing cabling no need to install CAT5 wiring or rip and replace the existing infrastructure Eliminates the need for a costly site survey. Conventional access points require a lot of planning and site surveys to determine the best place to deploy each AP; this can take up to two hours per access point. With the T5 PowerBroadband system, hotels can simply place access points in every 3-5 rooms; there’s no need for an expensive site survey. – Lowers installation time and costs. The infrastructure in the rooms is installed by simply replacing the phone plate, the upgrade in the rooms can be completed in minutes with a screwdriver — eliminating complex and costly installations of access points in ceilings on guest room floors. – Easy to manage. The solution integrates with a property-wide Motorola Solutions WiNG 5based management to deliver a seamless wired/wireless solution throughout the hotel property. T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 9 of 26 2. Enhances the overall guest experience The T5 PowerBroadband system allows your hotel customers to deliver high-speed Wi-Fi coverage inside every inch of every guest room, providing guests with enough bandwidth to accommodate their many devices (smartphones, tablets, laptops, etc.). Hotels don’t need to worry about spotty coverage in certain guest rooms and guests won’t be forced to seek out a stronger Internet connection in the lobby. Proof points: The T5 PowerBroadband system’s unique in-room architecture eliminates coverage issues. With traditional access point-based wireless networks, wireless Internet access in guest rooms is typically served by access points that are installed on either end of the hallway, where distance as well as construction materials — such as heating and air-conditioning ducts — can impact wireless coverage and performance in some of your guest rooms Supports 802.11n to deliver an “at-home” experience with the fastest speeds available 3. Improves repeat business rates A hotel’s primary business is selling rooms by the night, aka 'heads-on-beds'. Repeat business is crucial and studies have shown that a chief factor in customer loyalty is the amenities, such as reliable high speed wireless Internet. As mentioned earlier, studies have shown that in-room Internet performance impacts the decision to return in 40 percent of guests. Hotels that upgrade to a seamless, ubiquitous coverage 802.11n network are better equipped to deliver the at-home experience that business and leisure travelers desire. 4. Enables new guest services and sources of revenue With dependable, high-performance in-room Internet service, the T5 PowerBroadband system enables hotels to provide new guest services such as IPTV, including on-demand HD movies. The Motorola Wall Plate includes both wireless services, as well as wired (two Ethernet ports) to accommodate HD IPTV. T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 10 of 26 Key selling points Following are product-specific key selling points and additional company-specific differentiators you can bring to your customers when they choose Motorola for their mobility solutions: Easy to install: The TW-5XX Wall Plates feature a snap-on installation that takes just minutes to complete. A Wall Plate can be mounted over an existing phone jack wall plate in four simple steps: – – – – Loosen the screw on the existing wall plate Install the universal bracket Connect the pigtail RJ11 cable from the access point to the existing RJ11 jack “Hook and snap” install the access point to the bracket Discrete “hide in sight” wall plates: The sleek design on the TW-5XX Wall Plates blends right into hotel guest rooms. There are no “WLAN” or “Access Point” markings on the device and wall plate LEDs can be disabled by network command. Hotels can simply turn the LEDs off once installation is complete to ensure the wall plates are as unobtrusive as possible. Patented line power: Motorola’s power-over-broadband technology delivers operating power over telephone wire. Neither the TW-511 Wall Plate nor TW-510 Wall Switch will require a power supply if they are installed within 1,500 feet (457.2 meters) and 2,000 feet (609.6 meters) respectively of the TW-524 switch. As a result this unique guest room wireless network architecture minimizes installation and maintenance costs. In addition, since there is no power supply to lose or unplug, the solution ensures high network availability and uptime. Hotel Industry statistics show that 15 percent of non-Motorola in-room APs have the power supply or other cable disconnected. Universal wall plate mounting: The TW-5XX Wall Plates feature a universal mounting bracket with five different hole patterns to match telecom plates found around the world. For added flexibility, the backside of the access point is flat with recessed connectors, allowing the access point to be installed on a wall, on the ceiling, or sit table top. T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 11 of 26 Easy to manage: The T5 PowerBroadband infrastructure integrates with your customers’ propertywide Motorola Solutions WiNG 5-based wireless LAN. Just like the traditional access points installed in the lobby, restaurants and other central public areas throughout the property, T5 system infrastructure can also be adopted and centrally managed by Motorola Solutions RFS 6000 and RFS 7000 controllers, further simplifying initial deployment as well as everyday monitoring and management. Hotel operators or service providers can automatically discover and provision equipment, as well as monitor equipment statistics and status to discover and address problems before they impact service quality. Scalable solution: The T5 PowerBroadband system can meet the needs of any size property from a small single building property to a large campus style resort with multiple buildings. For smaller limited service hotels (less than 125 rooms), the T5 solution includes the controller feature in each TS-524 Switch, eliminating the need for external management servers. For large resorts with multiple, distinct RF environments, the T5 can be managed by an RF Controller on the premise, or installed at a central network operations center. In-room installation: The T5 PowerBroadband system puts the wireless access point close to end users, so signal strength is strong and communications are always crisp and clear. This in-room architecture delivers in-room coverage as its best: there are no dead zones or fluctuating performance levels as result from when access points are installed at the end of a hallway or blocked by a heating duct. Motorola’s extensive industry experience: The T5 PowerBroadband system is purpose-built for the unique needs in a hospitality environment. Motorola has a deep knowledge of telephony and wireless networking, with 15 years in the hospitality industry. When your customers choose Motorola, they get the peace of mind that comes with choosing an industry leader as a technology partner. Examples of our leadership in the hospitality industry include: – – – In 1996, we introduced the first product tailored for hotels/multi-dwelling units. We have received over 60 awards and patents, including the invention of HPNA. We received a patent on our power over broadband technology in 2005. More than 150,000 lines of line powered products have shipped to date. A full complement of robust services to meet every service need. Enterprise Mobility Services are one of the top differentiators of Motorola products. Hotel guests will count on the T5 PowerBroadband system around the clock. That’s why our optional Service from the Start Software Support program provides the technical assistance your customers need 24 hours a day, 365 days a year. Any time of the day or night, your customers can reach a technical support engineer to help diagnose and resolve any issue. And with rights to new software releases, your software will always be up to date, helping minimizing software-related issues. Our multiple service offerings ensure that you can meet whatever level of service your customer requires: Service from the Start with Comprehensive Coverage – Service from the Start with Comprehensive Coverage goes beyond “normal wear and tear” to cover internal and external components damaged through accidental breakage. It also entitles customers to the technical software support and software downloads they need to help keep their device operating at peak performance levels. There’s no better way to give your customers total service peace of mind. T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 12 of 26 WLAN Software Support – Keeps your customer’s WLAN network running with the most current software releases. This critical support service includes anytime access to software releases and technical support, helping to ensure that your customer’s wireless infrastructure continues to run at optimal efficiency. WLAN Software Support also gives your customers around-the-clock access to technical experts. Whether they need help configuring their wireless network or resolving a software issue, Motorola experts are ready and waiting to take their call. SWOT analysis STRENGTHS WEAKNESSES TS-524 is more expensive than an Delivers Wi-Fi speeds of tomorrow without having to rip and replace the existing wiring Delivers faster wireless and DSL backhaul to meet capacity needs for guests Optimized for HD IPTV Wall Plates are designed for guest rooms and other public facing installations: small size, discrete, LEDs can be disabled to “hide in sight” Tamper resistant Wall Plates for low maintenance Patented line power means there are no external power supplies to lose or unplug (no downtime due to an unplugged power source) Faster site survey, every AP is installed the same way and Wall Plates snap on in 90 seconds or less Integrated RF Controller code allows up to 24 wall plate APs to operate without a dedicated controller significantly lowering the cost for small hotels to offer Wi-Fi services. Managed by a centrally located WiNG 5 RF controller for higher scalability, centralized management and consistent user experience across the hotel property Support for both 2.4 GHz and 5 GHz bands Motorola’s deep enterprise and vertical experience Enterprise support packages: Service from the Start Software Support program, Advanced Exchange Support, WLAN Software Support Ethernet PoE LAN Switch. When deployed over an Ethernet rated cabling, the TS-524 is 2x to 3x more expensive. The single radio TW-511 does not support dual-mode networks where 2.4Ghz and 5Ghz access is requested. The solution does not support the full WiNG feature set such as the wireless firewall, ACLs and SmartRF OPPORTUNITIES THREATS The T5 solution derives much of its Hotels looking to upgrade their in-room Wi-Fi to 802.11n Hotels that are relying on access points placed in hallways or corridors to deliver Wi-Fi service to guest rooms Hotels looking to upgrade their service offerings with HD IPTV Hotels that only have telephone wire inside the guest room, no CAT5 T5 PowerBroadband System Sales Guide FINAL 05/29/13 value from lower installation cost when compared to installing new cabling for CAT5 Ethernet based access points. This value is threatened in markets where labor and construction cost is very low. Page 13 of 26 T5 configurations and pricing The following chart provides a complete list of the available configurations and pricing. For a complete list of available configurations for the T5 PowerBroadband system, please refer to Solution Builder. T5 POWERBROADBAND SYSTEM CONFIGURATIONS Customer Order P/N Description Discount Category List Price TS-0524-WR 24 DSL port Switch Domain: Global 1F $3695 TW-0510-WR Ethernet Wall Switch Domain: Global 1F $199 TW-0511-60010-WR 802.11n Wallplate AP Domain: Non-US; Max transmit power: 18dBm (single chain); internal antenna 1F $325 TW-0511-60010-EU 802.11n Wallplate AP Domain: ETSI; Max transmit power: 18dBm (single chain); internal antenna 1F $325 TW-0511-60010-US 802.11n Wallplate AP Domain: FCC; Max transmit power: 18dBm (single chain); internal antenna 1F $325 Discount Category List Price T5 ACCESSORIES Customer Order P/N Description 565478-001-00 12VDC p/s, North America 1F $8 565478-002-00 12VDC p/s, European Union 1F $8 565478-003-00 12VDC p/s, UK 1F $8 552309-001-00 Inline un-terminated filter 1F $12 552689-001-00 Inline terminated filter 1F $12 T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 14 of 26 Order example The following chart walks through a sample customer order showing a sample of the Motorola hardware, 3rd party hardware and labor required. Scenario One: The quote is based on the following assumptions: • Total rooms: 500 • Estimated AP to Room Ratio for Motorola Wall Plate: 4 • Wired Wall Plates are installed in the other rooms (rooms without a wireless Wall Plate) • Partner discount from Motorola: 40 percent MOTOROLA BILL OF MATERIALS List Price $3,695.00 Quantity 21 Ext. Discounted Price $46,557.00 $325.00 125 $24,375.00 TW-0510-0000D-WR TW-510 Ethernet Wall switch $199.00 375 $44,775.00 552689-001-00 $12.00 500 $3,600.00 $119,307.00 Part Number TS-0524-WR Description TS-524 PowerBroadband Switch TW-0511-60010-US TW-511 Wireless Wall Plate In-line filter, RJ11 INSTALLATION LABOR ESTIMATES (This is not a quote for services by Motorola) Description Rack install, equipment, blocks Rate $100.00 Quantity 10.5 Extended Cost $1,050.00 Cross connects $100.00 40 $4,000.00 In-Room installation with project management $100.00 125 $12,500.00 Walk through and wireless tuning $100.00 40 $4,000.00 Fudge Factor 50% $10,775.00 $32,325.00 3RD PARTY ESTIMATED EQUIPMENT (Uses U.S. telco components. Substitute local components as needed) Estimate $35.00 Quantity 21 Extended Cost $735.00 25-pair RJ21 Male-Male telco cable, 8m $30.00 42 $1,260.00 Ethernet cables, 2m (for CO equipment) $5.00 21 $105.00 Cross connect wire spool, 300m $35.00 7 $245.00 19 in. Equipment Rack $175.00 1 $175.00 Misc (AC power strip, wire management, etc) $75.00 1 $75.00 $300.00 1 $300.00 Description Siemens connectorized block p/n S66M2-5W-TP UPS or line conditioning power $0.00 Aggregation Layer2 Ethernet Switch Subscriber Management Gateway $3,000.00 $0.00 $32,325.00 T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 15 of 26 Competitive positioning The following section outlines how the T5 PowerBroadband system positions against various indirect and direct competitors. Indirect competition In order to provide high bandwidth Internet access to each guest room, hotels can opt to install Cat5/6 cable in each guest room. This rewiring project is expensive, time-consuming and complex. In the case of new building construction, structured wiring (Ethernet, multi-line telephone and CATV) is brought into the rooms. However, Ethernet ready cabling is not pre-installed in the corridors since the optimal location for a Wi-Fi access point can’t be determined until the hard cap, utility and finish carpentry are complete. That means that after construction is completed, a hotel needs to drill into walls in order to make the necessary wire runs to install access points throughout the hallways. This could delay the opening of a hotel or pose a serious disruption to guests if the hotel is already in operation. Furthermore, once the access points are installed in the hallway, it will be very difficult to adjust their location, so any RF tuning capabilities are limited. Without an expensive, time-consuming site survey resulting in a well designed RF network; coverage to each and every room will not consistent. Often in these installations more than 50 percent of the rooms supply only 1Mb/sec Wi-Fi connection rates. Direct competition Alcatel-Lucent 7130RG-N, with 7330 ISAM The only direct competitor is the Alcatel Lucent VDSL2-based DSLAM (a scaled down version of a carrier gateway), paired with a home gateway CPE. As such, the Alcatel solution is optimized for home use, not for hotel/MDU applications. It offers fewer functions, lacks Auto RF management or centralized firmware management yet costs the same, if not more, than a T5 PowerBroadband solution. Refer to the following chart to see a detailed comparison and understand why the T5 PowerBroadband solution is better suited for a hotel environment. T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 16 of 26 T5 POWERBROADBAND SYSTEM ALCATEL-LUCENT WHY IT MATTERS AP size: 9 in. x 6 in. x 1.5 in. Tabletop design T5 PowerBroadband system access points are designed specifically for the hotel/guest room environment. Their small size fits discretely in the guest room. PRODUCT DESIGN TW-5XX: 4.9 in. x 3.6 in. x 1.2 in. Wall-mounted design The Alcatel-Lucent AP is difficult to mount, while the TW-5XX can be mounted in just two minutes. 7 front large LEDS Wall plate LEDs can attract unwanted attention in a guest room or distract guests as they try to sleep. Only the TW-5XX access points allow the LEDs to be easily disabled by network command after installation. Requires external power supply T5 PowerBroadband wall plates do not require a separate power supply. That benefits the hotel environment in two ways: 1) They don’t require a cumbersome power supply, improving the aesthetics of the guest room and 2) There is no power cord to unplug. Hotel Industry statistics show that 15 percent of non-Motorola in-room APs have the power supply or other cable disconnected. An unplugged cable means no Internet service, unhappy guests and increased troubleshooting/support time. Not tamper proof TW-511 is secure and tamperproof, purposely designed for hotels. One large hotel chain reported that 30 percent of their in-room consumer APs had the antennas removed by the guest. This can require significant maintenance. Supports 5 GHz Does not support 5 GHz By mid-2013, most guest devices will support 5Ghz Wi-Fi. 5Ghz is recommended to avoid RF pollution. Enterprise software for RF management including: controller based management, detailed client statistics to manage the network and guest connections, RF monitor, neighbor recovery, auto power No RF management Recessed LEDs can be disabled after installation Power over broadband technology no need for a local power supply Tamper proof design WLAN FEATURES Alcatel is a residential, single AP, single WLAN. There’s no controller and no active RF management. As a residential product, the 7130 is designed for low density home use. It does not have the intelligence needed for automatic recovery, RF interference avoidance, self-tuning, or high density. With Motorola, hotels can automatically discover and provision equipment, as well as monitor equipment statistics and status to discover and address problems before they impact service quality. T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 17 of 26 Target markets The T5 PowerBroadband system is designed to deliver high-speed Wi-Fi access in guest rooms. The following outlines the key applications for Wi-Fi in the various hotel types: Limited service hotel A limited service hotel offers the lowest cost travel expense. Families stay here on vacation, looking to maximize their time and money. Cost conscious business travelers stretch the travel budget by using limited service hotels. Every hotel guest, whether travelling for leisure or business, expects wireless high speed Internet. Families can access game websites and social networking to entertain their road-weary children and keep in touch with grandparents and other family members. Business travelers can use email and Internet access to keep tabs on work while on the road. Select service and extended stay hotels Select service hotels traditionally serve business travelers who need to maximize their time on the road. These hotels are located within or near business parks, allowing easy access to customers. Business travelers are a popular demographic. They tend to have more disposable income and use technology for business and pleasure. They live by email, remotely connect to the office, and use the Internet every day. These customers will not tolerate poor wireless service. Bad word of mouth will really put a damper on repeat business. Select service hotels place a premium value on providing 100% wireless coverage for guest Internet access. Full service, luxury or resort hotels Full service hotels deliver every amenity for the leisure or business traveler. Turndown service, 24-hour room service and on premise spa surround the guest in luxury. Five star restaurants and pool side ordering complete the luxury package. Business travelers stay at full service hotels for the high level of service guarantee. Often, full service hotels are located adjacent to or include large conference facilities. On premises conference facilities drive the business, and fill the hotel rooms. Conference attendees rightly expect a high degree of service assurance in the wireless network. Because point of sale applications can expose the hotel to wireless attacks, a comprehensive wireless security is required for hotel standards and regulatory compliance. Qualifying sales questions Uncover the business opportunity: • How well does your current network infrastructure support your guest’s Internet access needs? • Where are your access points currently deployed? Do some guest rooms suffer from poor wireless coverage or dead spots? T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 18 of 26 • Have guests ever complained about a poor Wi-Fi connection in their room? Have you ever noticed guests checking email in the hotel lobby or hallway? • Did you know that 40 percent of guests say that their experience with a hotel’s Internet service affects their likelihood to return? Uncover the opportunity and areas where the strengths of the T5 PowerBroadband system are key selling points: • Do you have CAT5 installed in the guest rooms? • Are you interested in a high performance system that works over the telephone wires already inside each guest room? • Are you concerned about the time and costs associated with installation? Are you interested in a solution that keeps installation requirements to a minimum? • Would you like to offer your guests a superior Wi-Fi experience with 802.11n speeds and no dead spots? • Would you like to offer your guests advanced services like IPTV? • How important are aesthetics in your guest rooms? Would you like a wall plate that is discreet and is virtually unnoticeable? • In the past, have you ever experienced problems with a missing or unplugged power supply? Would you appreciate power-over-broadband technology that powers your wall plates without the need for a local power supply? • Would you like an easy way to manage, monitor and provision your equipment? Questions for service opportunities: • What level of post-sales service and support do you expect? • Is turnaround time flexible? Is cost more important than turnaround time? • What is the impact of downtime on your business? • Do you regularly download software updates for your devices? • Do you have the resources to manage and control how and when your device software is updated to help ensure your devices are functioning optimally and securely? • If we could offer you a service plan that covers your MC45 investment from accidental breakage for a one-time upfront cost, would you be interested? • Do you have the tools, resources and expertise necessary to manage your devices? T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 19 of 26 Motorola Global Services Motorola’s comprehensive portfolio of services is built upon a lifecycle approach to our customers at every phase: Plan, Implement and Run. We help both with their immediate mobility needs and in building successful long-term strategies. Our deep domain expertise in government and enterprise technologies, along with more than 6,100 service professionals and 25,000 world-class channel partners gives us the unique ability to provide our customers with best-in-class solutions. Our services-led solutions for video, network security and resiliency, and next-generation retail can transform technology into powerful solutions. As our partner in selling Motorola products, you can benefit from offering your customers a complete solution that includes Enterprise Mobility Services. Selling services up front with the product results in a higher attachment rate. In addition, it provides a unique opportunity to increase your profit margin while providing a renewable revenue stream for your business. Motorola’s flexible, channel-ready services are designed to give your customers the services they need — when and where they need them. In addition, Enterprise Mobility Services benefit your customers’ businesses by: • • • Providing expert product repair and telephone technical support Helping to ensure they get the most value from their Motorola investment Protecting their investment in our technology The following support services are available to keep the T5 PowerBroadband system operating at peak performance throughout its lifecycle: T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 20 of 26 ENTERPRISE MOBILITY SERVICES Service from the Start Advance Exchange Support Advance Exchange Support Service from the Start On Site System Support On Site System Support WLAN Software Support SERVICE DESCRIPTION TIME OF PURCHASE Advance replacement of devices requiring repair Includes Comprehensive Coverage Full access to technical support resources Rights to download and use software releases and supporting documentation Up front with the hardware (prepaid) or within 30 days thereafter Any time Fast response time: Field Service Representative responds on site next business day Includes Comprehensive Coverage Full access to technical support resources Rights to download and use software releases and supporting documentation Only available in North America, Canada, UK and Germany Full access to technical support resources Rights to download and use software releases and supporting documentation Covers both the APs (TW511) and the controller when the AP is purchased for use in dependant or adaptive mode Not applicable to the TW510 Wallplate model. Up front with the hardware (prepaid) or within 30 days thereafter Any time LENGTH OF COVERAGE Three years 2 yr renewal One year Three years One year One year Any time Three years SERVICE PART NUMBER SXB-TS-524-30 SXB-TS-524-20R SXB-TW-510-30 SXB-TW-510-20R SXB-TW-511-30 SXB-TW-511-20R AXB-TS-524-10 AXB-TW-510-10 AXB-TW-511-10 SOB-TS-524-30 SOB-TS-524-20R SOB-TW-510-30 SOB-TW-510-20R SOB-TW-511-30 SOB-TW-511-20R OSB-TS-524-10 OSB-TW-510-10 OSB-TW-511-10 SWS-1AP-LIC-10 SWS-6APS-LIC-10 SWS-8APS-LIC-10 SWS-16APS-LIC-10 SWS-24APS-LIC-10 SWS-36APS-LIC-10 SWS-48APS-LIC-10 SWS-64APS-LIC-10 SWS-100APS-LIC-10 SWS128APS-LIC-10 SWS-256APSLIC-10 SWS-512APS-LIC-10 SWS-1000APS-LIC-10 SWS-1024APS-LIC-10 SWS-1AP-LIC-30 SWS-6APS-LIC-30 SWS-8APS-LIC-30 SWS-16APS-LIC-30 SWS-24APS-LIC-30 SWS-36APS-LIC-30 SWS-48APS-LIC-30 SWS-64APS-LIC-30 SWS-100APS-LIC-30 SWS128APS-LIC-30 SWS-256APSLIC-30 SWS-512APS-LIC-30 SWS-1000APS-LIC-30 SWS-1024APS-LIC-30 NOTE: please refer to Solution Builder for the most up-to-date information, including global pricing. T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 21 of 26 FAQs (Frequently Asked Questions) Q: What is the T5 PowerBroadband solution? A: The T5 PowerBroadband system was designed purposefully for hospitality. It provides broadband and power over the existing telephone lines, allowing for high speed internet access, Voice over WLAN, IPTV, Video on Demand and other IP data services to be provided to the guest rooms without the expense of rewiring the building. It allows for fast and easy installation of wireless APs for coverage throughout the building, without construction expenses. Q. What components make up the solution? A. The T5 solution consists of a Master Switch and remote Wall Plates. The TS-524 switch is installed in the central phone room and is cross-connected onto the existing phone cabling, utilizing the same wires as the analog voice. It has 24 UTP downlink ports and 2 Gigabit Ethernet Uplink ports. The TS524 uses VDSL2 standard chips enhanced by Motorola technology to deliver upwards of 105 Mbps to each of 24 remote Wall Plates that are typically located in the guest rooms of a hotel and are designed to easily snap over the existing telephone jack. The Wall Plate is completely self-contained and offers a “no box” solution to bringing high-speed Internet access and other broadband IP services to hotel guests. There is no local power supply to get unplugged. There is no separate modem to get stolen. The T5 supports 2 models of the Wall Plate: The TW-510 Ethernet Wall Switch and the TW-511 Wall Plate AP. Both versions of the wall plate have 2 Ethernet ports, a filtered phone port and an optional external power supply input. The TW-511 Wall Plate has an additional feature an integrated wireless 802.11a/b/g/n Access Point. Q: What are the key differences between the T5 and T3 systems? A: The T5 offers many enhancements over the previous T3 system. For example: The T5 switch offers faster DSL speeds in excess of 100 Mbps, better HD video delivery capabilities, SSL secured management connections, integration with the WiNG 5 management framework and its own stack manager included for site control of multiple switches. The T5 Wall Plates feature a smaller size, less visible, industrial design with a hidden local DC power jack compared to the T3 version remote devices. Additionally, the TW-511 Wall Plate AP now features 802.11n wireless with either 2.4Ghz or 5Ghz bands unlocked, enhanced Auto RF management, Rogue AP detection and improved Wireless Voice Roaming support. Q: When will the T5 be available? A: The T5 PowerBroadband solution will begin shipping in early July. Q: Are the components in the T5 system interchangeable with the previous T3 system which also supports sub-Cat3 infrastructure? A: No, the T5 PowerBroadband utilizes an updated VDSL2 chipset that is not compatible with the previous T3 system. You cannot attach any of the T3 system remote wall plates to the T5 switch. Nor can the T5 wall plates be attached to a T3 switch. Additionally, it is not recommended that the T5 system be installed simultaneously with the T3 system in a property where both share the same cabling binder. However, the T5 system will utilize the same connections in the telephone switch room main distribution frame (MDF) and on the guest room wall plate. Therefore, any in-place external filters installed on secondary or tertiary guest room phones can be re-used. Please note that each T3 has 25 UTP (guest room) downlink connections while the T5 contains the typically industry standard configuration of 24 ports. T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 22 of 26 Q: Will the system work on CAT5/6 UTP? A: Yes, the T-series VDSL2 will operate over any unshielded twisted pair (UTP) categorized or noncategorized wire. Installations over CAT5/6 infrastructure are often necessary when the wiring was not installed with respect to Ethernet requirements such as sufficient cable pairs or in terminating segments less than 100 meters (328 feet). Q: How many wall plate end points can be connected to the TS-524 switch? A: The TS-524 switch contains 24 UTP down link ports. A single TS-524 switch can support either 24 TX-0511 802.11n Wall Plates AP, 24 TX-510 Wall Switches or any combination of the two totaling 24. Q: Is the T5 system WiNG5 compatible? A: The T5 system can be managed by a WiNG 5 RF Controller, located on premise or from a centrally installed Motorola NX management system. The T5 does not run native WiNG 5 code, as the application for wireless over telephone wire infrastructure is different that the Ethernet based WiNG 5 deployments. The Wall Plates utilize the same industrial design as the AP6511 Wall Plate AP. The TS-524 switch’s Command Line Interface (CLI) uses the same syntax as WiNG 5 RFS controllers and is SNMP Enterprise MiB compatible. Q: Can the T5 components be controlled by the RFS family of switches? A: Yes the TS-524 Switch can be discovered by and integrated into a managed network using any Motorola WiNG 5 controller such as the RFS4000, RFS 6000, RFS 7000 or NX9500 under Motorola WiNG version 5.7 as part of the hierarchical management framework. Separately each TS-524 Switch includes an integrated RF controller with enterprise class features such as automatic RF management, auto-discovery, auto-provisioning, centralized firmware management, status and statistics. Q: What type of licensing is required for the T5 system to be managed by the RFS switches? A: The hierarchal management will require a single Adaptive AP license for each managed TS-524 Switch. Q: Is the T5 solution only for hotel applications? A: No, the T5 PowerBroadband system is appropriate for other Multi-dwelling unit (MDU) applications, such as student or military housing, senior living and patient bedside entertainment. Q: Can the T5 system be used in traditional enterprise verticals such as Education or Healthcare? A: Yes, depending on the application and services required, the T-series should be considered when the installation of CAT5 is not possible. The same ease of installation techniques seen in hotel guest areas can be realized in student classrooms, patient facilities for clinical data access or anywhere an existing RJ11 telephone wall plate drop appears. The “hide in plain sight” installation is appropriate for various indoor wireless locations where a full size access point would otherwise stand out. Q: Does the TW-511 access point support advanced WLAN services such as fast roaming and proximity awareness? A: Yes the TW-511 in combination with the TS-524 switch will support fast roaming protocols such as 802.11r to support VoWLAN. This functionality will not be available in the first release of the product. With the additional support provided by the hierarchical management framework, a cloud-based controller would supply proximity awareness and analytics to an adopted T-series network connected device. T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 23 of 26 Q: The customer wants the rooms that are installed with the TW-511 to also have wired access for guest laptops. Do they need to purchase the additional TW-510 Wall Plate switch? A: No, the standard TW-511 comes integrated with two fixed 10/100 Ethernet switch ports. The TX-510 is only necessary for the subsequent rooms where the Wall Plate AP is not installed when wired access would also be required. Q: I keep hearing about how easy installation is. How long does it actually take to physically install the Wall Plate? A: It takes about 90 seconds to install either the TW-511 AP or TX-510 switch plate. First, install the universal mounting bracket over the existing wall plate. Note the bracket can also be installed on any flat surface. Then install the cables provided to connect the AP to the existing wiring. Next, snap on the wall plate to the bracket. For extra security, lock it with the included security screw. The entire procedure takes less time than for hotel staff to inventory and replenish the mini-bar! Q: Can the TW-511 Wall Plate access point be used to perform RF site surveys? A: The TW-511 can be powered by a locally attached power supply to operate in a standalone mode specifically for site surveys. Any factory default AP can be accessed via an HTTP webUI. To conduct a site survey, connect a laptop to one of the Ethernet ports, set for DHCP addressing, and log into the webUI. The webUI will allow the user to set the AP Channel, Band, Transmit Power, and SSID. In addition, the site survey mode will include an iPerf server to run performance tests during the survey. When the site survey AP is connected to the TS-524 Switch, its configuration will be wiped out. Thus there is no need to “clear” the configuration or reset the unit when the survey is complete. Q: Why is hotel guest room installation of the access point better than traditional hallway or corridor implementations? A: Typically during new construction of a hotel building, structured wiring is utilized to bring multiple services to the guest room. Structured wiring brings Ethernet (data), multi-line telephone (voice) and coaxial cable for CATV (video). Ethernet ready cabling would not be pre-installed in corridors in anticipation of a Wi-Fi network post construction; because the optimal location for access points would not be known until the hard cap, utility and finish carpentry construction was complete. Hence wire runs and their termination for the backhaul of access points would require core hammer drilling to route such cabling. This could be a significant disruption to guests and staff if the hotel is already in operation. Once completed, adjustments to these locations are difficult if not impossible, so any required RF tuning capabilities are limited. This problem is exacerbated by the inherent “free space attenuation,” consequential multi-path and co-channel interference in long indoor corridors caused by the necessity of high gain radios required to “punch” signal into the guest the room through firewalls lining the hallway. Without an expensive, time-consuming site survey resulting in a well designed RF network; coverage to each and every room will not consistent. Often in these installations more than 50 percent of the rooms supply only 1Mb/sec Wi-Fi connection rates. With in-room access point installation utilizing the Motorola T5 system, the physical placement is always known. Installation density is easy to control and installation location is easy to change. When the access point is installed in the room, co-channel interference is greatly reduced. It’s easy to understand why: the walls that attenuate the guest signals also prevent one access point from interfering with another access point on the same channel. Pre-installation site surveys can often be eliminated entirely and the installation can be adjusted on the fly. T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 24 of 26 Q: Other vendors offer a Wi-Fi delivery system that leverages telephony wiring. How does the Motorola T5 series compare? A: VDSL systems from other vendors that leverage the existing telephony infrastructure utilize connected remote modems, which are not specifically designed for deployment in hotel guest rooms. These devices are built for simple LAN extension or small office or home office (SoHo) applications and often integrate a consumer grade AP/router that offers a basic feature set with limited centralized management functionality from the system. In addition, these modems do not offer remote line power technology that eliminates a locally attached power supply. Furthermore these devices are often bulky, have no wall or jack mount fastening system and are prone to overheating when installed in discreet locations. Installation time for these devices within the room is therefore increased. Casual or purposeful disconnection of these devices in-room is a major factor impacting high availability for hotel deployments. The TW-511 wireless Wall Plate in comparison to the consumer grade AP/router from the other vendors is a true enterprise level access point. The TW-511 provides support for multiple VLANs, SSIDs and secure authentication schemes. It is also a full powered access point with a high gain antennae system that will provide coverage across adjacent guest rooms. Training Q: What training courses are available for the T5? A. There are two courses available on the learning portal at http://learning.motorolasolutions.com. Both are online courses that take approximately an hour to complete. Both courses include an online exam. WLN1002.00E: Sales Enablement for T5 Power Broadband Course description: This course offers sales and pre-sales associates an introduction to the T-Series PowerBroadband Solution. Topics include prospecting opportunities and positioning the solution, designing the solution for budgetary purposes, determining how to validate and secure the sale, executing the sale and expanding the opportunity. Students who successfully complete this training will possess the information required to participate in a sales engagement and to position the T-Series Power Broadband Solution in the marketplace. At the end of this course, students will be able to: Provide an overview of the solution Recognize the need and market position for this solution Identify target markets and opportunities for this solution Describe the architecture, components and requirements to implement this solution Provide an overview of the solution Recognize the need and market position for this solution Prerequisite None Who should take this course: Channel partners/resellers and employees responsible for the implementation of power broadband Motorola Solutions sales associates familiar with T3 and WiNG T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 25 of 26 AEE1605: Technical Enablement for T5 Power Broadband Course description: This course covers system design, installation considerations and implementation of a T5 system, including using the CLI (WiNG command line interface), standard configuration, management, monitoring and basic troubleshooting of the system. At the end of this course, students will be able to: Describe T5 architecture/topology Evaluate the wiring infrastructure, environmental factors and wireless environment to ensure a successful implementation Plan a T5 wireless installation Install and configure a T5 solution Introduce management and monitoring aspects of the system Enable the resolution of the most common system issues Prerequisite Sales Enablement for Power Broadband Solutions WLN1002.00E Experience installing enterprise WLAN equipment and Ethernet LAN switching Experience with DSL suggested Who should take this course: Channel partners/resellers, employees Motorola Solutions sales associates familiar with T3 and Wing Q. What Product Access Training is required to resell the solution? A. The T5 PowerBroadband will be available to Partner Empower members that have met the sales and technical enablement training requirements. Generally, the certification is valid for 24 months. Partners should consult their Channel Account Manager with questions on certification status. Sales Enablement: WLN1002.00E Technical Enablement: AEE1605 Product access bundle: [X]WWTC0001 [X] represents the region code which will be A, E, L or N T5 PowerBroadband System Sales Guide FINAL 05/29/13 Page 26 of 26