Syllabus for OSC 323 – Operations Management
Winter Quarter 2008
Prereq.: BUS 221 (Business Statistics), and admission to the major or permission of instructor.
For Business Administration majors, OSC 321 is strongly recommended.
PERSONAL INFORMATION
Professor: Ozden Bayazit, Ph.D., Assistant Professor of Operations/Supply Chain
Management
Office: 302-L
Phone: 425-640 1574 ext: 3754
Fax: 425-640 1488
E-mail: bayazito@cwu.edu
Office Hours: MW 4:00 -5:30 p.m. and by appointment
Website: http://www.cwu.edu/~bayazito password: milan09
COURSE DESCRIPTION
Introduction to the production/operations management function. Quantitative and
qualitative methods and models to support decision making in production, operations,
logistics, and other functional areas.
COURSE OUTCOMES:
By the end of the course, the student should be able to:




Identify and describe the elements of the production/operations management
(P/OM) function in both manufacturing and service organizations and show how
P/OM interacts with other functions of the firm.
Identify the factors of production and show how they are integrated into
productive systems.
Identify, describe, and apply appropriate models and methods for the management
of the production/operations function, including both qualitative and quantitative
techniques for analysis, decision making, and control.
Identify current issues and problems (such as global production, operations
strategy, automation, the environment, diversity, etc.) which affect the productive
segment of the firm, and suggest ways in which such issues and problems may be
addressed.
1

Recognize when it is appropriate to apply various analytic models for production
systems and system elements. These are the decision making models of
production and operations management.
Textbook
Krajewski, Ritzman, & Malhotra, Operations Management: Process and Value Chains,
Prentice-Hall, 8th Edition, 2007.
Exams
Exams will be weighted as noted below and will be given as listed in the course schedule.
Exams generally may consist of fill-in-blank questions, multiple choice, cases, problems,
short answer, and/or essay questions.
Exams ( 20% each)
In-class quizzes (in total)
Homework Assignments
Class project
Participation + Attendance
60%
8%
10%
15%
7%
Final grade allocation
93% - A (4.0)/ 90% - A- (3.7)
87% - B+ (3.3)/ 83% - B (3.0)/ 80% - B- (2.7)
77% - C+ (2.3)/ 73% - C (2.0)/ 70% - C- (1.7)
67% - D+ (1.3)/ 63% - D (1.0)/ 60% - D- (0.7)/ 60% - F (0.0)
Students are expected to take the exam on the scheduled date. If a student is unable to be
present in class when an exam is scheduled because of an emergency situation, it is the
student’s responsibility to contact the instructor in advance. Otherwise no makeup tests.
Student Responsibilities
The student is responsible for all assigned readings and internalizing all the material
presented in class, which may or may not originate from the textbook. The student is
responsible for the material covered in the lectures, assigned textbook readings, and case
studies examined in class.
Participation and Attendance
Students who do not attend lectures cannot get participation points (and attendance credit
as appropriate) during that class period. All requests for excused absence must be in
advance. The instructor may deduct up to 25 percent from the attendance and
participation portion of a grade for each incident. There will be also strong correlation
between the problems done in class and the problems used on the assignments and
exams.
Assignments
The student is responsible for submitting the individual/group assignments when
scheduled by the instructor. There will be in-class and off-class assignments. Absence
from class does not excuse the student from any in-class quizzes or any assignments
made during the class period. A student who misses the class should check with the
instructor to determine if an assignment was made during the class was missed. All
2
homework assignments must be typed and the student/group name, submission date, and
title of the homework subject should be included. When a group project is assigned, each
group is required to return one written report to the instructor. All late assignments within
one week of the due date will be graded out of 5 instead of 10.
All homework assignments grading is done by 1-10 scale as following:
10
9
8
7 and below
Excellent
Very good
Good
Poor/unsatisfactory
Class Project
The students are expected to form a group with 3-4 persons and then to complete a class
project. The objective of this assignment is to have your group visit a product or service
organization, analyze it from an operations point of view, and report your results. You
will be responsible for submitting a 5-8 page written analysis of your results (Due March
8th). You are also expected to make a short oral presentation (10-15 minutes) of your
results (Presentations: March 8th). Grading for Class Project will be based on the
following: Written analysis (80%) and presentation (20%).
Project Details
Visit a product or service organization as a group. Interview with the operations and/or
production manager to compile information about the company's operations strategy,
quality control methods, processes, inventory planning methods, forecasting techniques,
location decisions, layout formats, etc.
Your report should include the following:
-Company background (when it started, how many employees it has, which industry it is
in, etc.).
-Your report should also address at least five of the following issues (You might choose
to concentrate on just one topic in greater detail):
o
o
o
o
o
Operations strategy/competitive basis (company's competitive priorities, how
company do compete with its competitors, what the company's strengths and
weaknesses are over its competitors, etc.)
Products/services (features, classification, design)
Processes which create/deliver the products/services (classification, features,
design)
Capacity planning
Facility Location (what the factors affecting the company's location decisions are ,
how the company plans its location for a new facility, etc.)
3
o
o
o
o
o
o
Facility Layout
Inventory planning/management
Supply chain management (how the company works with its suppliers, whether
they do have an integrated supply chain management approach, etc.)
Quality management/control (Whether they do implement TQM philosophy, how
they do control and maintain quality within the organization, which quality tools
they do use (Pareto, checklists, cause-effect diagrams, flowcharts, etc.), whether
they do implement Six-sigma philosophy, whether they do use statistical control
charts (R charts, X-bar charts, etc.)
Operations planning and control (JIT implementation, etc.)
Forecasting
Services Available for Physically Challenged Students: If you are physically
challenged, please notify the instructor. The instructor and CWU will do their best to
provide such services.
COB Policy on retake courses: Please note that only one retake of all Bus. Admin.
courses.
Graduation Deadlines:
Planning to graduate in June? The deadline to apply is the second Friday of Winter
quarter.
Planning to graduate in August? The deadline to apply is the second Friday of Spring
quarter.
Planning to graduate in December? The deadline to apply is the second Friday of
Summer quarter.
Planning to graduate in March? The deadline to apply is the second Friday of Fall
quarter.
4
Tentative Course Outline
Date of
01/05/08
01/12/08
01/19/08
Topic (s)
 Introduction to the class
 Chapter 1: Operations as a Competitive Weapon
 In-class quiz 1




Chapter 2: Operations Strategy
In-class quiz 2
Chapter 4: Process Strategy
In-class quiz 3
 Exam 1
 Chapter 5: Process Analysis
 In-class quiz 4
 Chapter 6: Process Performance and Quality
01/26/08
 In-class quiz 5
02/02/08




02/09/08
 Exam 2
 Chapter 10: Supply Chain Strategy
 In-class quiz 8
02/16/08
 Chapter 11: Location
 In-class quiz 9
 Chapter 12: Inventory Management
Chapter 8: Process Layout
In-class quiz 6
Chapter 9: Lean Systems
In-class quiz 7
 Chapter 12: Inventory Management (cont’d)
 In-class quiz 10
02/23/08
5
03/01/08
03/08/08





Chapter 13: Forecasting
In-class quiz 11
Group Project Study Time
Exam 3
Group Project Presentations
Please note that this is a tentative outline and is subject to changes during the quarter.
6