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IT & Supply
Chain Newsletter
05 May 2011
Editorial by Sarah Herrlein, Senior Retail
Technology Analyst
This week, Ahold’s Stop & Shop in the US
started to pilot self-scanning with
shoppers’ mobiles in selected stores. As
one of the retail industry’s long-time
pioneers in self-scanning and tracking
customers throughout their shopping trips,
the new iPhone app is the logical next step
for Shop & Shop. After experiments with
Shopping Buddy, a trolley-mounted
touchscreen computer, the retailer started
to roll out mobile self-scanning devices
from Motorola under the name Scan It! in
2008. The Scan It! scheme will now be
expanded to the iPhone, based on the same
software from Modiv Media.
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With Stop & Shop’s new app, customers
can scan products in the store.
Stop & Shop’s iPhone app uses data from
customers’ loyalty cards to provide offers
based on past purchases. With the help of
the last barcode scan and triangulation with
the store’s Wi-Fi network, the system also
sends out messages according to the
shopper’s current instore location. Once
customers have finished shopping, the app
automatically forwards information about
the contents of the shopping cart to the
store's POS system. Shoppers can then go
to any checkout in the store, scan their
loyalty card and pay for their purchases.
Random bag checks will make sure
shoppers pay for everything in their
shopping carts. The iPhone app is planned
to be available for general download by the
end of the summer and Modiv Media is
currently working on a version for Android
smartphones, too.
If Stop & Shop’s pilot turns out to be
successful, other retailers are soon likely to
follow its example. Self-scanning with
shoppers’ mobiles requires significantly
lower investments than deploying handheld
devices for this purpose. This will be
especially interesting for retailers who have
not invested in this technology at all. They
will be able to simply skip self-scanning
with dedicated handheld devices and turn
straight to shoppers’ smartphones as
scanning units. Also, for retailers that
already have experience with selfscanning, using shoppers’ smartphones
could be an alternative which saves them
some investment costs.
However, this technology will only spread
across the globe if several conditions are
met. In a retail store’s day-to-day business,
smartphones will have to prove that they
are able to capture barcodes clearly.
Customers will have to accept the
technology and consider it time-saving and
easy to use. The latter is especially
important, as in terms of handling,
smartphones have to be treated with greater
sensitivity than mobile scanners, which are
more robust. Finally, the technology has to
integrate well with already existing
infrastructure in the stores. Further down
the line, retailers will have to ensure that
their systems work for all smartphones and
not only for the iPhone or Android devices.
Should all this be the case, self-scanning
with mobile devices will be a major
success in the retail industry. As soon as
more smartphones are Near Field
Communication (NFC) enabled, shoppers
might also be able to use their phones as
both a scanning device and a mobile wallet.
| read more
IT
AHOLD Stop & Shop pilots self-scanning with
shoppers’ mobiles
Ahold’s Stop & Shop in the US has
launched an iPhone app which allows
customers to self-scan products in the
store, Technology Review reports. So far,
the retailer has piloted the system in
selected outlets, building on its existing
deployment of the Scan It! technology for
mobile self-scanning devices from
Motorola. The new app is planned to be
available for general download to Stop &
Shop customers by the end of the summer.
The software for the iPhone application
comes from Modiv Media which also
provided the technology for Stop & Shop’s
Scan It! system which was launched in
2007.
The new smartphone app uses data from
customers’ loyalty cards to provide offers
based on past purchases and also sends
offers according to the shopper’s current
location in the store. Once customers have
finished their shopping, the app
automatically sends information about the
contents of the shopping cart to the store's
POS system. Shoppers can then go to any
checkout in the store, scan their loyalty
card and pay for their purchases. There will
be random checks to make sure customers
pay for everything which is in their
shopping carts. Modiv Media is currently
also working on a version for Android
smart phones.
| read more
BELK improves website performance with Azul
systems
US regional department store chain Belk
has replaced about 80 of its outdated and
internally developed Java applications with
new software from Azul systems, as part of
a major website redesign and e-commerce
platform update.
The software aims to make it easier for
retailers to run Java applications, monitor
and modify e-commerce applications
during peak periods and improve website
consistency and page loading
times, according to Murali Bandaru, Belk
Director for Information Technology
Solutions Delivery.
“We were able to solve our Java scalability
issues and provide a very consistent user
experience on our site," he said. As a result
of the smoother operating Java
applications, Belk has said that it has
reduced the time it takes a shopper to
navigate a shopping cart checkout page and
complete a transaction by as much as 16
seconds.
“Through various types of feedback, our
customers were telling us the site had been
slow to load and we addressed the
problem,” said Ivy Chin, Belk Senior Vice
President of E-commerce. ”Improving site
performance is one way we are investing in
the web.”
Belk’s site performance enhancement
project and overall e-commerce technology
upgrade are part of a broader plan that will
cost USD125 million.
| read more
CO-OPERATIVE GROUP selects Wyse for thin
client hardware
UK grocery retailer Co-operative Group
has selected thin clients from Wyse for
2,500 of the 2,750 users at the company’s
new headquarters in Manchester,
Computerworld reports. The move is part
of the strategy to keep the building - which
is scheduled to open in 2012 - as energy
efficient as possible.
In July 2010 it became known that the
software virtualisation technology will
come from Citrix with XenDesktop virtual
desktops for information workers and
XenApp application delivery for task
workers.
The grocery retailer will also allow users to
access their virtual desktops from their own
computing devices, including the iPad, and
plans to offer a self-service model in which
users will be able to install applications
from an application store.
For its thin client project, the Co-operative
Group expects a return on investment by
the end of the second year.
| read more
CVS to offer medical benefit drug management
services to clients
US drugstore chain CVS has announced a
new medical benefit drug management
service for the company's pharmacy benefit
management (PBM) and speciality
pharmacy clients, Pharma Business Week
reports. The offering provides a
comprehensive management solution for
the buy-and-bill drug model currently used
by physicians under which they purchase
speciality medications, administer them to
the patient and directly bill the payer.
CVS will work with speciality care
management company New Century
Health to offer its clients integrated
evidence-based medicine, treatment care
pathways, quality improvement
programmes, and peer-to-peer review
through a web-based decision support
platform. This offering will be available to
CVS customers for implementation
beginning 1 January 2012.
| read more
EUROSET upgrades ERP systems
Russia-based electronics specialist Euroset
has upgraded to a new Enterprise Resource
Planning (ERP) information system that
will help the company facilitate its strategic
development plans, operating performance
and management of the growing volume of
business. The implementer of the project
was TeamIdea, a value-added reseller
working in partnership with the IT
company SAP.
Previously Euroset used SAP ERP 4.7, an
ERP system which had an enhanced
financial module, and in July 2010 the
company increased its system financial
consolidation with Oracle Hyperion
Financial Management. However, the new
upgrade to ECC 6.0, which has about 300
functional improvements over its
predecessor, provides better data coordination and data flow.
“The project allowed us to streamline
communication between key divisions of
the company, thus facilitating the overall
management of the business,” said Dimitry
Milstein, Financial Director of Euroset.
| read more
GAP teams up with Visa for mobile marketing
US casual wear retailer Gap has teamed up
with credit card provider Visa to deliver
real-time discounts and promotions to
consumers via text messages. Gap
customers who opt in to participate in the
service receive offers on their mobile
devices when transactions are made with
enrolled Visa accounts. The text messages
are sent according to certain predetermined programme criteria, such as
shopping at a retailer within a specified zip
code, a specific retail category type, or
spend on a specific day or during a
specified time period. Shoppers redeem
offers by simply presenting the text
message displayed on their mobile devices
during their next visit to a Gap store.
| read more
HASTINGS selects Datalogic for handheld
mobile devices
US entertainment retailer Hastings has
selected Datalogic to provide mobile
computing to its 147 stores. The retailer
has installed 750 Skorpio Gun mobile
computers to read barcodes and manage
storage and inventory processes.
Kristi Wall, POS Installations Project
Manager for Hastings Entertainment said:
“When it came down to making a decision,
Datalogic Mobile’s Skorpio Gun offered
the most advantages and highest
performance levels… It adapted to our
information systems perfectly.”
| read more
JESSOPS implements touchscreen POS at new
concept store
Camera and photographic product retailer
Jessops has installed touchscreen POS
systems in its new ‘Centre of Excellence’
store in Birmingham. The eight Toccare
Bezel Free Touchscreens from tech
solutions specialist DigiPos Store Solutions
allows staff to showcase all the products
and services the company provides.
Retail Technical Support Analyst at
Jessops Kam Patel commented: “The black
gloss finish of the Toccare screens fits in
really well with the look and feel of the
new concept stores, and the product is also
strong and durable - given we plan to use
these screens for a long time these were
key factors.”
| read more
KF Gruppen Coop to pilot Itab self-checkouts
Swedish retailer KF Gruppen has signed an
agreement with shop fitting expert Itab for
the delivery of ten MoveFlow selfcheckout systems. In two of its Coop
stores, the grocer will test the system
before a possible larger rollout. POS
systems supplier Visma Retail will
implement the solution during the second
quarter this year. | read more
KROGER to add lottery ticket vending machines
to Arkansas stores
US grocery retailer Kroger has signed an
agreement to offer Arkansas Scholarship
Lottery tickets through vending machines
in its stores in Arkansas, Supermarket
News reports. Previously, the retailer had
said that it did not expect to roll the
machines out to all 33 of its stores in the
state which sell the lottery tickets, but has
since reconsidered this decision. The
machines have been tested in around eight
convenience stores so far.
| read more
MEDIA SATURN Media Markt in China selects
Oracle Retail
Metro Group-controlled consumer
electronics retailer Media Markt has
implemented a suite of Oracle Retail
merchandising applications for its Chinese
operations. To support its merchandising,
supply chain, stores and distribution centre
processes, the retailer deployed the Oracle
solutions Store Inventory Management,
Merchandising System, Price Management,
Invoice Matching, Sales Audit and Data
Warehouse. | read more
MEIJER chooses Plex Systems for food
manufacturing support
US retailer Meijer has chosen Plex Systems
as its cloud/software as a service (SaaS)
enterprise resource planning (ERP)
software solution for its manufacturing
processes.
Meijer will be using the full suite of Plex
Online and Cloud ERP solutions for its
food processing and manufacturing
facilities. This system enables efficiency
through tools that cover the shop floor up
to top leadership by looking at
manufacturing systems, quality and supply
chain management, and financial planning.
Terry Shamblin, Director of Manufacturing
for Meijer commented: “We did a great
deal of research regarding ERP systems to
support our food manufacturing efforts. We
ultimately chose Plex Online because we
believe it will help us produce and
manufacture our high quality food products
faster and more efficiently than ever
before."
| read more
METRO GROUP Makro pilots energy saving
technology from Smartcool
Metro Group-owned Makro Cash & Carry
has installed Canadian green technology
specialist Smartcool’s Energy Saving
Module (ESM) on the refrigeration
system at one of its outlets in Poland.
The project has been conducted by Bricks
& Bits which distributes Smartcool's
technology in Poland, Hungary, Czech
Republic and Slovakia. According to the
distributor, the pilot at Makro provided a
return on invested capital in 20 months.
| read more
MPREIS selects Compex Commerce as store
merchandising system
Austria-based supermarket operator
MPREIS has selected the store
merchandising system from Compex
Commerce for its operations. MPREIS
partly focuses its offer on local products,
with the range consisting of around 1,600
food items from Tyrol (corresponding to
20% of the total product range), produced
by 200 regional suppliers. Due to this
regional emphasis and the heterogeneous
structure of its 192 outlets, the retailer was
looking for a solution that also facilitates
automated replenishment. | read more
SEARS Canada looks to draw in younger
audience with Skype
Sears Canada has incorporated Skype
systems into 10 of its 43 “modern shops”,
which allows customers to model possible
purchases for friends or family, on a 58
inch screen, before making a buying
decision.
Dene Rogers, Chief Executive Officer at
Sears commented: “We’ve been looking to
provide new technology to assist the sales
process. Skype is really the start of that
interactive effort, allowing customers to
communicate with friends and family
outside of the stores.”
Sears is planning to enhance its ecommerce site by introducing an online
programme that will allow customers to
design their own furniture. The company
also plans to appeal to a younger audience
by offering free instore Wi-Fi in order for
shoppers to check online for product
information and pricing on their
smartphones. Rogers believes that the
younger customers are responding to the
changes the company is making. In 2010,
Sears saw sales of brands found in
“modern shops” grow 32% from the
previous year as Skype was placed outside
fitting room areas the previous summer.
Sears is planning to add another 35
“modern shops” to its 122 full-line
department stores this year.
| read more
SIGNET invests in ATP business testing
software
Speciality jewelry retailer Signet has
invested in business testing software from
Applied Predictive Technologies (ATP).
The group will implement the new Test
and Learn system from ATP through both
the H Samuel and Ernest Jones chains
across the UK.
The Test & Learn software is believed to
help companies trial and adapt major
business investments - such as new
products, marketing promotions and store
refits - before going ahead with new store
launches. Signet will use the method to test
further marketing and promotional
initiatives and staffing costs.
Test & Learn will also provide new
insights into shopping behaviour and
analysis of potential new schemes.
Ken Pratt, Chief Financial Officer of
Signet UK, commented: “Working with
APT on the pilot project has shown that we
can have greater confidence in the
outcomes of our business trials. In rolling
out Test & Learn across our UK brands, we
expect it to meaningfully change the way
we test and implement major new
initiatives.”
| read more
SODEXO in Norway teams up with Zeta Display
for digital signage
France-based catering company Sodexo
had selected digital signage supplier Zeta
Display for its operations in Norway. With
the new media platform, Sodexo will
be able to provide customers with up-todate information in its restaurants. Menus
and offers can be updated according to the
time of day and sent out either to the whole
chain or to individual restaurants. | read
more
SUPERVALU and Coinstar roll out free coin
counting
US grocer SuperValu and coin counting
kiosks provider Coinstar have signed an
agreement which will allow shoppers to
cash in their coins for free when they
choose the retailer's gift card option at
Coinstar kiosks.
The no fee option will be available in
around 1,000 SuperValu stores in the US,
including Acme, Albertsons and Farm
Fresh outlets. The retailer and Coinstar
began their collaboration on the gift card
project in around 80 Albertsons stores
located in Washington and Oregon in
January 2010.
| read more
TESCO Fresh & Easy rewards shoppers using
location-based app
Tesco-owned Fresh & Easy in the US is
rewarding shoppers who share their
whereabouts via a location-based mobile
app, spokesman Brendan Wonnacott told
Supermarket News. Customers who visit
the company’s newest stores and register
their arrival are awarded a coupon for a
free item. Fresh & Easy is considering
expanding the scheme to additional stores.
“Currently it's just for new stores, but it's
something that we may branch out a bit
with,” said Wonnacott.
Meanwhile, Fresh & Easy has launched a
range of eco-friendly household cleaning
and paper products called ‘Green Things’.
The range uses natural cleaning agents and
sustainable paper resources. "We set out to
develop Green Things as an affordable
range of environmentally friendly
household cleaner and paper products,”
said John Burry, Chief Commercial Officer
for Fresh & Easy.
| read more
WALGREENS migrates from Unix to Linux
US drugstore operator Walgreens has
selected the enterprise operating system
SUSE Linux Enterprise Server from
Novell. Previously, the retailer ran many of
its business-critical applications on a Unix
operating system. Walgreens is now
running its proprietary pharmacy
application, as well as certain third-party
applications in a virtualised SUSE Linux
Enterprise Server environment on a mix of
IBM and HP servers.
| read more
WEGMANS selects Cardtronics for ATM
provision
US grocer Wegmans has selected
Cardtronics for the exclusive provision of
ATM services across its store network.
Installation of the ATMs has already
begun, with the roll-out to be completed by
early summer. Some of the machines will
be located in Wegmans’ administration
offices for staff, and some stores will have
more than one machine. In total, 86 ATMs
will be rolled out. | read more
WELTBILD selects SAP Retail
German media retailer Weltbild has
selected the central merchandising system
solution from SAP to replace its legacy
system. The project comprises solutions for
accounting, procurement and Weltbild’s
mail order business and is based on the
SAP solutions IS Retail and IS Media.
The different modules will be implemented
gradually. The SAP modules FI
(Financial), CO (Controlling), PS (Project
System), MM (Materials Management), BI
(Business Intelligence) and GTS (Global
Trade Services) will be deployed in 2011.
The roll-out of CRM (Customer Relations
Management), SD (Sales & Distribution)
and LE (Logistics Execution) for
Weltbild’s mail order business in Germany,
Austria and Switzerland will start in 2012.
The implementation partner for the project
is Ciber.
| read more
View more IT
Supply chain
AMAZON expands DC in Werne, Germany
Amazon will expand its distribution centre
facilities in Werne (North-Rhine
Westphalia) up to 100,000 square metres.
The retailer will move into an already
existing warehouse adjacent to its current
DC in Werne in July 2011. Only recently,
Amazon has announced the construction of
two further distribution centres in
Germany. One DC will be located in
Graben, near Augsburg. The other one will
be located in Rheinberg (North-Rhine
Westphalia). Both facilities will have a
surface of 110,000 square metres and are
scheduled to open in the fourth quarter of
2011.
| read more
AMAZON to open new China DC
Amazon will open its eighth logistics base
in China, The Financial Express reports.
The 100,000 square metre facility will be
located in the Kunshan Huaqiao Economic
Development Zone in the city of Kunshan,
Jiangsu Province.
The two warehouses will be put into
operation in July and September 2011 and
will deal with all orders in the Yangtze
River Delta region. Upon completion, the
logistics base will be Amazon’s largest in
the country. So far, the retailer has opened
seven logistics bases in Chinese cities
including Beijing, Shanghai, Guangzhou
and Suzhou.
| read more
AMAZON to open new US distribution centre
Amazon is to open a new a new fulfillment
centre in the US. The 500,000 square foot
(46,000 square metre) facility will be
located in Sumner, Washington and is
expected to be completed in summer 2011.
| read more
AWG considers Louisiana DC
US retailer Associated Wholesale Grocers
(AWG) is reportedly looking to build a
700,000 square foot grocery distribution
warehouse on a 68-acre site in Peal River,
LA. According to Slidell Sentry News, the
project is expected to create 588 temporary
jobs and 299 permanent jobs.
The plans would be funded by the sale of
up to USD75 million in revenue bonds, a
move which has received preliminary
approval from the state bond commission.
AWG would pay the bonds back over a 30year period, the company said.
| read more
C&S WHOLESALE to make 200 redundancies
at DC
US retailer C&S Wholesale is to make up
to 200 people redundant at a distribution
centre in Jessup, Baltimore, The Baltimore
Sun reports.
The distribution centre mostly serves Giant
Food stores but the retailer outsourced the
dry goods area to C&S Wholesale last year
in a move to save costs.
C&S said the redundancies were part of
deal brokered with labour union Teamsters
Local 730, and that workers would be
offered buyouts and employment in other
parts of the business. The retailer had
initially planned to close the dry goods area
entirely and transfer the processes to a
facility in Pennsylvania which uses robotic
technology and less manpower, however
alongside the 200 redundancies workers
have also agreed to a USD3 an hour pay
cut and will contribute 25% of their health
insurance.
Giant Food will continue to run the fresh
foods part of the facility, alongside the
recycling and transportation areas. Giant
reportedly helped C&S maintain its
occupancy of the DC by cutting the lease
charge C&S pays, agreeing to offer free
driver training to dry goods area employees
and giving preferential treatment when
hiring in the transport department. An
agreement has also been made under which
Giant has promised not to outsource the
fresh food work for three years.
| read more
COLRUYT SPAR sets up new headquarters in
Mechelen
Belgium-based Colruyt’s neighbourhood
store chain SPAR has acquired an
industrial area in Mechelen in order to set
up its headquarters there, retaildetail
reports. The distribution centre will move
to the city in the north of Brussels by 2013,
offices will follow by 2014. The whole
procedure will call for an investment of
EUR50 million (USD66 million). | read
more
JOHN LEWIS Waitrose to open RDC in
Lancashire
John Lewis-owned Waitrose in the UK is
understood to be looking to open a regional
distribution centre in Chorley, Lancashire
with an investment of GBP35 million
(USD54.6 million). The chain has signed
an agreement with Evander Properties for a
30-acre site in Matrix Park, Buckshaw
Village.
The site will include a 360,000 square foot
(33,445 square metre) warehouse, 50,000
square feet (4,645 square metres) of office
space and a vehicle maintenance unit,
enabling Waitrose to service up to 80
branches in the North of England and
Scotland.
| read more
METRO GROUP Media-Saturn fights out-ofstocks
Metro Group’s consumer electronics arm
Media-Saturn and consultancy ZLU have
teamed up to create a software tool with
which the retailer can better measure shelf
availability, Lebensmittel Zeitung reports.
Media-Saturn uses the instrument, which
calculates the difference between a store’s
stock availability and shelf availability to
optimise its supply chain. The two
indicators can differ due to high shrinkage
rates or if products are still in the goods
receiving or on the wrong shelf.
On a daily basis, the retailer’s Department
Managers receive a list with the top 1,000
products which are out of stock, in danger
of becoming out of stock or where certain
indicators suggest that they could be out of
stock. Store Managers get a weekly
overview of all departments while Country
managers and Regional Managers receive
the relevant information at store level.
To quantify how out-of-stocks impact
sales, the tool takes into consideration
additional indicators at store level as well
as customer and employee surveys. The
‘total loss of sales’ determines the
percentage where out-of-stocks result in
sales losses and is calculated at department
and country level.
| read more
TESCO to increase rail transportation
Tesco plans to increase the use of rail
freight at its new distribution centre in
Daventry, Logistics Manager reports. The
retailer’s new 800,000 square foot (74,000
square metre) facility is located at the
Daventry International Rail Freight
Terminal and is scheduled to open this
summer.
Once fully operational it will be able to
handle eight trains a day. The warehouse in
Daventry will replace Tesco's current
grocery distribution centre at Fenny Lock,
Milton Keynes, which is no longer able to
cope with the volume of products required.
| read more
TOYS ‘R’ US to open US e-commerce
distribution centre
Toys ‘R’ Us has announced that it will
open a new e-commerce distribution centre
near Reno, Nevada, to support its growing
online business. The 300,000 square foot
(27,870 square metres) facility will
increase fulfilment capacity to the western
US states and is expected to open in July
2011.
The facility is expected to utilise
technology to streamline both inbound and
outbound transport and to make shipping
processes more efficient. A robotic picking
system will be employed to move and
complete outbound orders.
| read more
WEIS MARKETS reduces energy usage 30% in
distribution centre
US based grocer Weis Markets has
announced that its Milton, PA distribution
centre has upgraded its lighting to low watt
fluorescent and LED lighting. The upgrade
means a 30% reduction in the 1.1 million
square foot (102,193 square metre)
building’s energy usage. While the old
lighting system of metal halide and high
pressure sodium used 6.4 million kilowatt
hours per year, the new lighting system
will only use 1.3 million kilowatt hours
annually. The new lighting system has a
total cost of USD870,000 and should
benefit from PPL Electric Utilities’ EPower rebate programme.
R Kevin Small, Vice President,
Construction and Development stated:
“With the help of PPL, we’re able to
reduce our distribution centre’s carbon
footprint and lower our lighting system’s
annual kilowatt hours usage by 80% and its
overall energy costs by 30%, which
translates into nearly half a million dollars
in annual savings. The energy we save
could power three of our supermarkets for
an entire year and is also the equivalent of
three months energy usage for our
distribution centre.”
In 2010, Weis Markets recycled 47 million
pounds of cardboard and 1.6 million
pounds of plastic bags, as well as building
three stores with store refrigerator systems
that use 60% less energy than a typical
store.
| read more
WEIS MARKETS to increases fuel efficiency
with trailer skirts
US-based grocer Weis Markets has
announced the installation of 16 truck
trailer skirts, which are proven to reduce
fuel consumption up to 5%. The skirts are
installed on the side of a trailer in order to
increase aerodynamics by redirecting
airflow. The trailer is stabilised by
preventing air from hitting the
undercarriage, which reduces drag and
sway. These changes create a smoother
drive and increase fuel savings. Kevin
Small, Vice President of Store
Development commented: “The
installation of the truck skirts is just one
effort of our sustainability initiatives that
demonstrates strong environmental
leadership and corporate responsibility
where we can protect the planet and
positively impact our bottom line.”
| read more
View more Supply chain
Supplier collaboration
C1000 expects its suppliers to communicate via
EDI
C1000 has announced that it expects all
suppliers to label their pallets with Serial
Shipping Container Codes (SSCC) and to
give notice of their shipment with the EDI
message Despatch Advice from 1 July
2011. The Dutch retailer implemented the
paperless processes over the course of its
Oracle Retail implementation for
merchandise management. With the new
process, which follows the GS1 standards,
C1000 promises its suppliers less data
errors and shorter waiting times for truck
driver at its distribution centres.
| read more
WOOLWORTHS (AUS) sells shopper insights to
brand owners
Australian grocer Woolworths (AUS) has
invited its suppliers to pay to access
customer data collected from the retailer’s
Everyday Rewards programme, The Age
reports. The retailer said that it was not
distributing any private customer
information from its 5.6 million
cardholders, but rather data that groups
people by their buying habits to reveal
exactly what is in their supermarket basket.
The data could ultimately result in
supermarket products being delisted or
enable gaps in the market to be filled.
Woolworth said that brand owners are
being charged for the service because it
causes the retailer costs to pull the data
from its systems. Actual charges for the
service have not been disclosed.
| read more
View more Supplier collaboration
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