ABOUT US Our Company Henderson, Power and Associates was established in 1990 by Shane Henderson and Mary Power for the specific purpose of providing specialized conflict/dispute management and resolution services to assist clients to deal with all aspects of conflict. Since commencing business, Henderson, Power and Associates has maintained its focus on this speciality although its range of services has expanded considerably in recent years. However, all of the company’s services have their basis in the core processes involved in conflict management and resolution, particularly mediation. Many practitioners working in the area of conflict do so only as an adjunct to their usual professions. By contrast, the directors of Henderson, Power and Associates’ are full-time conflict management and resolution professionals who work with clients to manage or resolve conflict and/or to teach clients the important skills of conflict management and resolution. Henderson, Power and Associates has been providing these services to clients since 1990 and is the longest established private dispute management and resolution firm in Australia. Our Directors Mary Power Mary Power has a Bachelor of Arts degree, a Post Graduate Diploma in Education and a Masters degree in Social Science. Mary has a background in teaching and Industrial Relations and since 1990 she has worked primarily as a mediator, facilitator and trainer. For more than a decade Mary has lectured variously at a number of universities in Western Australia in the areas of Conflict Resolution, Facilitation and Group Processes. Mary is widely recognized throughout the profession as a mediator who possesses exceptional people skills and for this reason she is a much sought after mediator, facilitator and trainer, as well as being in demand as a conference speaker. Mary regularly travels both interstate and overseas to undertake work for large international clients who value her outstanding dispute resolution and teaching skills. Shane Henderson Shane Henderson has a Bachelor of Laws degree and has worked in private and corporate legal practice for more than 20 years. In 1988 Shane was trained as a mediator by members of the American Arbitration Association and became one of a small number of practitioners who pioneered the Alternative Dispute Resolution movement in Australia. Prior to establishing Henderson, Power and Associates Shane was the Western Australian Director of the Australian Commercial Disputes Centre which, at the time, was at the “cutting edge” of the conflict resolution profession in Australia. Shane is considered to be one of the senior practitioners of alternative dispute resolution in Australia and has worked with many leading Australian and international dispute resolution professionals. Shane has co-ordinated the Alternative Dispute Resolution unit at the Law School, University of Western Australia since 1990 and has also lectured at various other Western Australian universities on negotiation and conflict resolution. Shane has written numerous manuals and courses on conflict resolution and is the author of the “Dispute Resolution Manual” (1993). Our clients Since 1990 Henderson Power and Associates has worked with a large number and variety of clients in Western Australia, interstate and overseas. These include: not-for profit associations and businesses (eg The Gowrie (WA) Inc) educational institutions (eg Curtin University) Government departments (eg Department of Justice) professional firms (eg Mallesons) large corporations (eg Shell Petroleum International) small businesses (eg Aquaterra Pty Ltd) local governments (eg Perth City Council) health care providers (eg Hollywood Private Hospital) Conflict Can conflict be resolved or only managed Managing Resolving If you are involved in a conflict do you want to: be proved “right” reconcile your interests with those of the other party use your power to win What process is suitable will depend upon which choice you make as shown below: OUR SERVICES assessment of conflict situation recommendation of appropriate