WELL-BEING, JOB ENGAGEMENT AND WORKPLACE DEVIANT BEHAVIOR: SELF-MONITORING AS A MODERATOR Kao-Man Chang Graduate Institute of Human Resource Management. National Changhua University of Education 2, Shi-Da Road, Changhua City 500, Taiwan elevententhreester@gmail.com Yu-Chen Wei Graduate Institute of Human Resource Management. National Changhua University of Education 2, Shi-Da Road, Changhua City 500, Taiwan ycwei@cc.ncue.edu.tw ABSTRACT In the past decade, workplace deviance and counterproductive behaviors at work have become the focus of an increasing number of research studies (Robinson & Bennett, 1995). As we known, workplace deviant behavior will influence the organizational performance. For the reason, this research wants to know which factor would interact with the work deviant behavior. First, the author predicted well-being and job engagement would be negatively correlated with workplace deviant behavior. Second, for well-being and workplace deviant behavior, job engagement plays a partial mediator. Well-being would affect workplace deviant behavior directly. Furthermore, the author proposed that self-monitoring moderated the relationship between well-being and engagement. When the employee with high self-monitoring, the association between well-being and engagement would be enhanced. This research investigates the relationship between well-being, job engagement, workplace deviant behavior and self-monitoring. Finally, the author highlighted future directions and provided few suggestions to organizations. Keywords: Well-being, Job Engagement, Self-monitoring, Workplace Deviant Behavior INTRODUCTION In 2001, the news of Enron bankruptcy was a shock to the investors. Enron have been 1 the biggest power source company in America. It is hard to believe that operating the cheating behavior among the chief and executive officer(CEO). This event caused inestimable lose and made employee face the fact ofunemployment. As we know, organizational citizenship behavior (OCB) plays as an important role as task performance does in determining employees’ overalljob performance (Motowidlo & Van Scotter, 1994). Rotundo and Sackett (2002) also reported this finding about workplace deviant behavior (WDB).Workplace deviance is defined as “voluntary behavior that violates significant organizational norms and in so doing threatens the well-being of an organization, its members, or both” (Robinson & Bennett, 1995). For example, if employees like slacking or taking an extended break, this will result in a decline in performance of the business. Similarly, if employees are not getting along well together due to interpersonal WDB, it may contribute to a negative interactive base within a department, thus overall performance will suffer. As above , acting of swindle is one of the workplace deviant behaviors. Employees who are targets of workplace deviance are more likely to quit, have stress-related problems, decreased productivity, low morale, lost work time (O'Leary-Kelley, Griffin, & Glew, 1996), or low self-esteem, increased fear and insecurity at work and discomfort. One of the “original” antecedents of employee deviance is frustration, and have studied more than 25 years (Bennett & Robinson, 2003). Employee deviance is an emotional response to the experience of frustrating job stressors (Chen & Spector, 1992). Job dissatisfaction is a kind of emotional responses. The research has established that job dissatisfaction is related to measure of deviance in particular (Bennett & Robinson, 2003). When employees are not satisfied about their job, they would display more workplace deviant behavior. Another, the antecedent of the workplace deviance behavior is organization justice, include distributive justice, procedural justice and interactional justice (Aquino, Lewis, & Bradfield, 1999; Fox, Spector, & Miles, 2001), personality (Skarlicki, Folger, & Tesluk, 1999). Besides, when workers experience poor health and well-being in the workplace, they may be less productive, make lower quality decisions, be more prone to be absent from work (Boyd, 1997), even make overall contributions consistently diminishing to the organization (Price & Hooijberg, 1992). But there were rarely studies to identify the relationship between well-being and workplace deviance behavior. Thus, understanding the correlations of workplace deviance may facilitate organizations to deal with this critical issue. In the present study, I predicted that well-being can directly enhance job satisfaction and push employees to engage in their job, then directly lessen the work deviant behavior. Besides, the trend of “positive psychology” has been discussed hotly now. It focuses on human strengths and optimal functioning rather instead of weaknesses and 2 malfunctioning. There was relatively little attention had been paid to concepts about antipodes of burnout to date. For this purpose, this study would talk about the positive side “engagement”. Maslach and Leiter (1997) assumed that “engagement” is characterized by energy, involvement, and efficacy which are considered the direct opposites of the three burnout dimensions. Employees who are engaged in their job will have a sense of energetic and effective connection with their work. Furthermore, they will be confidence of dealing completely with the demands of their job (Schaufeli, Salanova, González-romá, & Bakker, 2002).In this way, they will get applause and deserve honor. This character of described that people of high self-monitoring would display proper and expected behaviors to obtain others’ praise (Snyder, 1974). Thus, the purpose of this study is to improve the job engagement by means of using the self- monitoring and then avoid the workplace deviant behaviors. For this reason, this study also investigated that self-monitoring moderates the relationship between well-being and engagement. Well-Being Although psychologists explored human unhappiness in depth, the positive subjective was ignored in past decades. Until 1974, the journal Social Indications Research was founded and a large number of articles devoted to subjective well-being (SWB) (Diener, 1984). These literatures of SWB are concerned with how and why people experience their lives in positive ways, which includes both cognitive judgments and affective reactions (Diener, 1984). He stressed on pleasant emotional experience. The affective reaction stands for positive and negative affect, and the cognitive judgments means life satisfaction. In the past, many studies have used the affective dimension to measure well-being. For example, we could use the traits of “negative affectivity” and “positive affectivity” to describe the well-being of employees. Positive affectivity person always felt energetic and enthusiastic, and interested in what they did. They would possess the more experience of well-being. But the measurements of the cognitive dimension were rare. For this reason, Diener developed the measurement of ‘Satisfaction With Life Scale (SWLS)’ in 1985. This measurement assessed by person’s own judgments instead of judging by the researcher. One of the categories of well-being and happiness definition, SWB has been labeled life satisfaction (Diener, 1984). This evaluation depends on the standard thought as the good life by the respondent. There are three hallmarks of SWB. First, it’s subjective. This is the main claim of developmenting SWLS. Second, SWB includes not only negative factors but also positive measures. Finally, SWB measures a global assessment of all aspects of a person’s life (Deiner, 1984). 3 Many studies have proposed that some personality related to well-being (Heaven, 1996; Lu & Shih, 1997; DeNeve & Cooper, 1998). They discussed that what kinds of personalities would have the feeling of well-being easily. These personalities include of the big five personality, social desirability, repressive defensiveness, trust, emotional stability etc. Besides this, the investigation with the well-being and job performance is interesting. Danna and Griffin (1999) pointed that work setting (e.g., health and safety hazards) and occupational stress (e.g., factors intrinsic to the job, role in the organization, organizational structure and climate etc,) would be the antecedent factors of well-being. He also proposed that well-being would lead to the organizational consequence such as productivity and absenteeism. Cropanzand, James and Konovsky (1993) and Wright and Hobfoll (2004) also supported this view. Thus, well-being is not only influenced by the job but also affecting the job performance. When workers experiencing poor health and well-being in the workplace may be less productive, make lower quality decisions, be more prone to be absent from work (Boyd, 1997), and Price and Hooijberg (1992) thought that employees would diminish contributions to the organization. In this study, we use the SWB to express the well-being, and examine that whether well-being promotes the job engagement and produce the expected behavior of the organization. Job Engagement Engagement, an antipode of burnout, has been paid little attention. Kahn (1990) defines personal engagement as “the harnessing of organization members” selves to their work roles; in engagement, people employ and express themselves physically, cognitively, and emotionally during role performances. Maslach and Leiter (1997) assumed that “engagement” is characterized by energy, involvement and efficacy. They thought those that are opposites of the three burnout dimensions are: exhaustion, cynicism and lack of professional efficacy. Many studies measured the score of engagement by the opposite dimension of burnout. But some relationship between burnout and engagement are confirmed definitely. Thus, Schaufeli, Salanova, González-romá & Bakker (2002) defined engagement as a positive, fulfilling, work-related state of mind that is characterized by vigor, dedication, and absorption. Vigor refers to high levels of energy and mental resilience while working, even the willingness to invest effort in work, and persistence in difficulties. Dedication indicates a sense of significance, enthusiasm, inspiration, pride, and challenge. And the last dimension absorption is characterized by being fully concentrated and deeply engrossed in one’s work, whereby time passes quickly and one has difficulties with detaching oneself from work. The concept of engagement, organizational commitment, and job involvement should 4 be differentiated. Saks (2006) points that organizational commitment refers to a person’s attitude and attachment towards their organization, but engagement is not an attitude; it is the degree to which an individual is attentive and absorbed in the performance of their roles. And job involvement is the result of a cognitive judgment about the need satisfying abilities of the job and is tied to one’s self-image (May, Gilson, & Harter, 2004). Engagement has to do with how individuals employ themselves in the performance of their job (Saks, 2006). Past researches have found out some factors to predict the engagement (Saks, 2006). First, job characteristic is positively related to job engagement. According to the society exchange theory, individuals who are provided with colorful and challenging jobs will feel necessary to respond with higher levels of engagement. Second, perceived organizational support will be positively related to job engagement. If employees who perceived organizational support, they become more engaged to their job and organization. They would help the organization to reach its objectives as payback. Third, perceptions of distributive justice will be positively related to job engagement. Saks (2006) also concluded that job engagement will be positively related to job satisfaction, organizational commitment, and OCB, and negatively related intention to quit. The experience of engagement has been described as a fulfilling, positive work-related experience and state of mind (Sonnentag, 2003) and has been found to be related to good health and positive work affect (Sonnentag, 2003). Therefore, individuals will make effort to increase their productivity. Self-Monitoring Snyder (1974) points that the goal of self-monitoring may be (a) to communicate accurately one’s true emotional state by means of an intensified expressive presentation; (b) to communicate accurately an arbitrary emotional state which need not be congruent with actual emotional experience; (c) to conceal adaptively an inappropriate emotional state and appear unresponsive and unexpressive; (d) to conceal adaptively an inappropriate emotional state and appear to be experiencing an appropriate one; (e) to appear to be experiencing some emotion when one experiences nothing and a no response is inappropriate. The extent of self-monitoring depends on people can and do engage in expressive control. Self monitoring individuals should most likely to monitor and control their expression in situations which contain reliable cues to social appropriateness (Snyder, 1974). They care for social judgment and used this cues to express behaviors and present themselves. Individuals that are high in self-monitoring are thought to regulate their expressive self-presentation for the sake of desired public appearances, and thus be highly responsive to social and interpersonal cues of situational appropriate performances 5 (Snyder & Gangestad, 1986). They will have a variety of behavioral model to suit the situation. In contrast with high self-monitors, individuals that are low in self-monitoring are thought to functionally reflect their own enduring and momentary inner states, including their attitudes, traits, and feelings (Snyder & Gangestad, 1986). They live as if put-on images are falsehoods, as if only those public displays true to the privately experienced self are principled (Gangestad & Snyder, 2000). Their behavioral expressions are always stable and predicted. One variable that has been conceptualized as a potential moderator of the relationship between personality and performance is self-monitoring (Gangestad & Snyder, 2000). As we know, high self-monitors are motivated to engage in adjusting their behaviors that will help them be accepted and/or gain status (Gangestad & Snyder, 2000; Turnley & Bolino, 2001). Obviously, these people will help their co-workers automatically and get rid of the evil practice. High self-monitors have more interpersonal organizational citizenship behavior (OCB) than low self-monitors (Blakery, Andrews, & Fuller, 2003). On the contrary, low self-monitors have difficulty carrying off appearances and engaging in impression management (Turnley & Bolino, 2001). They don’t care about the prestige or public opinion. Thus, they will engage in discretionary behavior which is good for the organization unless they identify with the faith. Besides, high self-monitors are more likely than low self-monitors to resolve conflicts through collaboration and compromise (Baron, 1989). This is because they have excellent communication and social skills. They are also more likely to contact with important constituents either internal or external to the group (Caldwell & O’Reilly, 1982) and to get more promotions (Kilduff & Day, 1994). This is evidence that people use management of impression would be having a higher mean of promotion. Workplace Deviant Behavior Do you know how much does the organization use money to resolve workplace deviant behavior? According to the survey, losses of goods and cash to worker theft have reached an estimated $120 billion a year (Buss, 1993). This is just one of the workplace deviant behaviors. No wonder the organization pay more attention recently when the amount is too surprising. Workplace deviance has been defined as voluntary behavior that violates significant organizational norms and, in so doing, threatens the well-being of the organization or its members, or both (Robinson & Bennett, 1995). This kind of voluntary behavior such as theft, aggression, absenteeism, and violence etc. may be controlled by organizational norms that include formal and informal policed rules which guided the proper behaviors and protected the organization (Feldman, 1984). Bennett and 6 Robinson (2003) showed that the existence of three distinct research trends: (a) studies in which deviance is conceptualized as a reaction to experiences at work, (b) studies that examine deviance as a reflection of employees’ personality, and (c) studies that investigate deviance as adaptation to the social context at work. A few of researches have suggested a wide range of reasons why employees engage in deviant behavior, ranging from negative job cognition (Lee & Allen, 2002), perceiving injustice (Aquino, Lewis, & Bradfield, 1999 ; Fox, Spector, & Miles, 2001), negative affectivity (Skarlicki, Folger, & Tesluk, 1999), hostile attribution, trait anger, attitude revenge (Douglas & Martinko, 2001). These factors are positively related to the workplace deviant behavior, but some moderators would cut down the relationship as self- control, agreeableness, job autonomy (Skarlicki, Folger, & Tesluk, 1999; Douglas & Martinko, 2001; Fox, Spector, & Miles, 2001). Robinson and Bennett (1995) used the multidimensional scaling technique to classify the workplace deviant behavior. There were two types of deviances: whether the deviance was directed or targeted at either the organization (organizational deviance) or at members of the organization (interpersonal deviance). The first type, organizational deviance refers to deviant behaviors targeting the organization such as theft, sabotage, being late to work or leave early, or withdraw effort from work. The second type, interpersonal deviance refers to deviant acts toward co-workers, supervisors, and subordinates in the workplace. They may be expressing behaviors like making fun of others, acting rudely, arguing, and physical aggression. Both are destructive and lead to unfavorable outcomes. These two behaviors may occur simultaneously or singly even sequentially. In their study, they also proposed adopting different means to overcome the two kinds of deviant behaviors. Interpersonal deviance may serve social functions for organization members such as building group cohesiveness, and organizational deviance may build up signaling functions. To sum, only if we find out the trigger, can we resolve the dysfunctional behaviors HYPOTHESIS DEVELOPMENT Well-Being and Job Engagement The balance between positive and negative emotions constructs how we view our life. People with high positive affectivity are associated with zest for life, pleasurable engagement, excitement, social activity, and extraversion. Contrariously, high negative affectivity is associated with feeling upset, aversively aroused, nervous, guilty, and tense. Furthermore, the relationship between negative affectivity and intention to quit is positive significantly (Cropanzano, James, & Konovsky, 1993). Trait positive affectivity, assessed by measures of well-being and extraversion, reflects general levels of energy and enthusiasm. People with high trait positive 7 affectivity will lead a full of happy life and high activity level (Danna & Griffin, 1999).Those positive employee emotions as joy and interest makes them enhanced meaning of their work. Engagement has three characters: vigor, dedication, and absorption. Vigor refers to high levels of energy and mental resilience while working, even the willingness to invest effort in work, and persistence in difficulties. Dedication is a sense of significance, enthusiasm, inspiration, pride, and challenge. So if employee is in the well-being state, he will feel meaningful in his job. Then, he will devote himself to working and improve the contribution to the organization. In one study involving M.B.A. students, participants high on well-being were shown to be superior decision makers, demonstrated better interpersonal behaviors, and received higher overall performance ratings (Wright & Cropanzano, 2004). Therefore: Hypothesis 1: The sense of well-being is positively related to job engagement. Well-Being and Workplace Deviant Behavior Extensive evidence indicates that employee well-being has a significant impact on the performance and survival of organizations by affecting costs related to illness and health care (Danna & Griffin, 1999). The psychological states of employees are important factors in determining their behaviors and responses at work. Besides, leaders, managers, supervisors, and employees alike believe that making employees happier and healthier increases their effort, contributions, and productivity (Fisher, 2003).One research points that job satisfaction and intention to leave were more strongly defined by positive affectivity than by negative affectivity, as were life satisfaction and self-esteem (Kohan & O'Connor, 2002). People of positive affection will be glad to devote himself to the work instead of doing any deviant behavior. Heaven (1996) reported that negativite affectiviry was related to self reports of interpersonal vandalism, violence, and theft. Because of it: Hypothesis 2: Well-being is negatively related to workplace deviant behavior. Job Engagement and Workplace Deviant Behavior From the viewpoint of three characters of engagement, it points that employees are full of zealousness, willing to spend time working, considering their job meaningful. Obviously, there are more and more OCB displayed and deviant behaviors decreased. Many studies have claimed that employee engagement predicts employee outcomes, organizational success, and financial performance (Harter, Schmidt, & Hayes, 2002). Kahn (1990) held that an employee can be physically, emotionally or cognitively engaged. Among the three dimensions, when employees perceived that they have chances to improve and develop, they would be emotionally engaged. One of the 8 antecedent factors of workplace deviant behavior, perceived organizational development, showed that it would reduce workplace deviant behavior. Consequently: Hypothesis 3: Job engagement is negatively related to workplace deviant behavior. Well-Being, Job Engagement and Workplace Deviant Behavior As discussed above, In Wright and Cropanzano’s (2004) study, he indicated that participants high on well-being were shown to be superior decision makers, demonstrated better interpersonal behaviors, and received higher overall performance ratings. Harter, Schmidt and Hayes (2002) claimed that employee engagement predicts employee outcomes, organizational success, and financial performance. In this article we have argued that employee had a sense of well-being can affect job engagement and then conduct appropriate behavior. Therefore, we expect that one way well-being affect workplace deviant behavior is through their effect on job engagement. Hypothesis 4: Job engagement will partially mediate the relationship between well-being and workplace deviant behavior. Self-Monitoring and Job Engagement Self-monitoring, a variable centrally concerned with individuals' “active construction of public selves to achieve social ends” (Gangestad & Snyder, 2000). A typical characteristic of high self-monitors is their ability to play on others’ expectations and to impress and entertain in order to get along and be liked (Snyder, 1974). High self-monitors use their social relations as a means for impression management (Gangestad & Snyder, 2000). From a self-monitoring perspective, individuals with high self-monitoring would adjust their behavior to the demands of various situations. Other individuals with low self-monitoring would demonstrate inner feelings, attitudes, and beliefs. A study pointed that self-monitoring is positively related to the interpersonal OCB. High self-monitors were more likely to help co-workers and communicate with them to improve individual and group performance (Blakery, Andrews, & Fuller, 2003). In addition, high self-monitors (in comparison to low self-monitors) tend to be more involved in their jobs and, have higher levels of cognitive ability, perform at higher level (Day & Schleicher, 2006). It is perceived that high self-monitors make more effort in working and pay much attention to his job. It perceived that: Hypothesis 5: High self-monitors will display more job engagement than low self-monitors. Well-Being, Self-Monitoring and Job Engagement 9 We predicted that well-being is less likely to lead to the job engagement when the employee with low self-monitoring than high self-monitoring. This will occur because high self-monitors (in comparison to low self-monitors) tend to be more involved in their jobs and, have higher levels of cognitive ability; perform at higher level (Day & Schleicher, 2006). In a study of sales performance, high self-monitoring individuals rely more on external situational factors to determine behavioral appropriateness and spend more time and energy reviewing background information so that they understand their audience more accurately (Dobbins, Long, Dedrick, & Clemons, 1990). This disposition makes their success possible. It also shows that high self-monitoring individuals are enthusiastic about their job. Low self-monitors act often rely on their inner feelings and attitudes. They will obey the rules unless they identified the belief of their jobs. In sum, high self-monitors can easily get organization support and workplace friendship as a result of their proper behaviors. And we have known that positive emotion will benefit the performance. What is more, Segrin and Taylor (2007) argued that social skills are associated with greater life satisfaction, environmental mastery, self-efficacy in social situations, hope, happiness, and quality of life. Consequently, we expected to find that self-monitoring moderate the relation between well-being and job engagement. Hypothesis 6: Self-monitoring moderate the relation between well-being and job engagement. The relationship between well-being and job engagement is greater for high self-monitors than low self-monitors. These objectives are schematically depicted in Figure 1: Self-Monitoring Well-Being Job Engagement Workplace Deviant Behavior Figure 1. Hypothesized Model METHOD Sample The sample for this study is high-technology companies among the first five hundred manufacturing industries in Taiwan. The characteristics of this kind of industry are: 10 Stressful, tight paced, competitive, and team-oriented. We want to know that facing such specific condition, how employees look upon their job and release their stress. For this reason, we take high-technology as the target population. Questionnaires are developed based on a thorough review of the literature and consultations with experts. Questionnaires are distributed to a total 700 subdinates and their supervisors. With each survey, a detailed explanation of how to respond to survey questions as well as a return envelope was provided. The questionnaires are returned to the researches directly through the mail or via coordinators that are responsible for each unit. Measures Well-Being. It was measured with the 5-item (e.g., “In most ways my life is close to my ideal” and “The conditions of my life are excellent”) Satisfaction With Life Scale (Diener, Emmons, Larsen, & Griffin, 1985). This instrument contains items that assess global and subjective satisfaction with life, and the participants indicated on a 7-point scale the extent to which the items best described (1= strongly agree, 7= strongly disagree). Cronbach’s alpha was .87 (Segrin & Taylor, 2007). Job Engagement. In the study, I assessed job engagement by Schaufeli, Salanova, González-romá and Bakker (2002) 17 items. The respondents rated items on a 7-point scale (1= strongly disagree, 7= strongly agree). The items are supposed to reflect three underlying dimensions: Vigor (VI) (6 items; e.g., “When I get up in the morning, I feel like going to work”), Dedication (DE) (5 items; e.g., “To me, my job is challenging” and Absorption (AB) (6 items; e.g., “When I am working, I forget everything else around me”). Cronbach’s alpha for the VI, DE, and AB scales, respectively, were 0.79, 0.89, and 0.72 (Schaufeli, Salanova, González-romá, & Bakker, 2002). Self-Monitoring. An 18-item self-monitoring developed by Snyder and Gangestad (1986) was used to measure self-monitoring. This is a reduced version of Snyder’s (1974) original scale. Sample items include “I find it hard to imitate the behavior of other people” and “At parties and social gatherings, I do not attempt to do or say things that others will like.” Response options are T (true) or F (false). Cronbach’s alpha was up.70 (Snyder & Gangestad, 1986). Workplace Deviant Behavior. Workplace deviance was assessed with Bennett and Robinson’s (2000) measure, which comprised of 12 organizational deviance items (e.g., “Taken property from work without permission”), and 7 interpersonal deviance items (e.g., “Made fun of someone at work”). Participants rated the extent to which they had participated in each behavior on a 5-point scale (1= never, 5= often). Cronbach’s alpha were .81for the organizational deviance scale and .78 for the interpersonal deviance scale (Benneett & Robinson, 2000) 11 Control Variables Several studies proposed that perceived justice would affect the workplace deviant (Aquino, Lewis, & Bradfield, 1999; Fox, Spector, & Miles, 2001). Organizational justice perceptions consist of three dimensions: Distributive justice, procedural justice and interactional justice. The distributive and procedural justice was evidenced definitely that it was negatively related to the workplace deviant behavior. Thus, the author would control the variables. To the extent the author is able to control for the factor of workplace deviant behavior, this study is able to demonstrate the clear influence of well-being and job engagement on workplace deviant behavior. These variables are assessed with Joy & Witt (1992) 3-items measure separately. Sample items include “I have received fair performance evaluations,” “Most of my job assignments have been fair” and “The treatment that I have generally received here at this company has been fair” summed to assess the distributive justice. Another three items (e.g., “I have considerable voice in determining my performance evaluation,” “I have considerable voice in determining my job duties” and “I have considerable voice in determining my job assignment”) summed to assess the procedural justice. Both of them use a 5-point scale (1= definitely disagree, 5= definitely agree). Cronbach’s alpha for distributive and procedural justice were .70 and .86 (Joy & Witt, 1992). ANTICIPATED RESULT AND APPLICATION The author predicted that well-being and job engagement would be negatively correlated with workplace deviant behavior. In order to decrease the probability of the workplace deviant behavior, organizations can make employees perceive well-being and induce the engaged behavior. And for well-being and workplace deviant behavior, job engagement will play a partial mediator. Well-being would affect workplace deviant behavior directly. 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