YOUNGSTOWN STATE UNIVERSITY
COMPUTER SCIENCE AND INFORMATION SYSTEMS
CIS 4820 – Computer Center Operations
Spring 2001
Course code 0677 Meeting Times:
Tuesday and Thursday
Instructor:
E-mail:
Phone:
Office:
Office hours:
12:30 p.m. to 1:45 p.m.
Meshel Hall, room 337
Mr. Bodnovich
tom@cis.ysu.edu
742-1769 or 742-3134
318 Meshel Hall
T Th 6:30 p.m. to 8:00 p.m.
W
1:30 p.m. to 3:30 p.m.
Prerequisite: CIS 2640 – Business Programming, or CIS 640 – Business Programming,
or OIS 2663 – Office Management, or OIS 663 – Office Management
Prerequisites:
1. CIS 2640 – Business Programming, or CIS 640 – Business Programming, or
OIS 2663 – Office Management, or OIS 663 – Office Management
and 2. Three semester hours of upper division departmental (CIS, OIS, CSIS, or CS) courses
Objective:
This course examines the roles and requirements of information systems and information technology in
organizing, managing, and operating today's businesses. It includes:
1. Strategic, control, and operational roles of IS/IT
2. Ethical issues
3. Social issues
4. Business process analysis
5. Business process design/redesign/re-engineering
6. Vendor selection
7. HW and SW acquisition
8. Examination of system projects
9. Security issues
10. IS/IT infrastructure
11. Analysis and critiques of IS/IT issues
12. Terminology
13. Development of collaborative skills
14. Development of presentation skills
Text:
Management Information Systems: Organization and Technology In The Networked Enterprise,
6th edition, by: Laudon and Laudon, Prentice Hall.
January 16, 2001 v2
Page 1 of 8
CIS 4820 – Computer Center Operations
Spring 2001
Week
1
Day
Tentative Topic/Material
Tues., Jan. 16
Preliminaries; form student groups.
Thurs., Jan 18
Chapter 1, “The IS Revolution: Transforming Business and Management”
Case study “Battling Information Overload: A New Business Is Born”
2
Tues., Jan. 23
Chapter 2, “The Strategic Role of IS”
Case study “Can Sears Reinvent Itself?”
Thurs., Jan 25
Chapter 3, “IS, Organizations, and Business Processes”
Case study “Utilities Deregulation Sparks Big Business Changes”
3
Tues., Jan. 30
Groups work on presentations.
Thurs., Feb 4
Group 1 facilitates presentation of chapter 4,
“Information, Management, and Decision Making”
Group 3
Group 2
Group 4
Group 5
4
Tues., Feb. 6
Group 2 facilitates presentation of chapter 5,
“Ethical and Social Impact of IS”
Group 5
Group 4
Group 1
Group 3
Group 5
5
presents overview of case study “A Tale of Two Cities Information
Systems”
answers case question 1
answers case question 2
answers case question 3
presents overview of case study “Profiling YOU!
answers case question 1
answers case question 2
answers case question 3
answers case question 4
Thurs., Feb 8
Develop corporate IS ethics code.
Tues., Feb. 13
Major case presentations by groups 3 and 4 …
Group 3 presents part 1 case study
“DaimlerChrysler and GM: Organization Technology and Business
Processes in the U.S. Auto Industry” and discusses responses to case
questions.
Group 4 presents part 2 case study
“Amazon.com versus Barnes & Noble: The Battle of the
Bookstores” and discusses responses to case questions.
January 16, 2001 v2
Page 2 of 8
CIS 4820 – Computer Center Operations
Spring 2001
Week
Day
Tentative Topic/Material
(5)
Thurs., Feb 15
quiz 1 (chapters 1 through 5)
6
Tues., Feb. 20
Technical foundation case presentations (10 to 15 minutes each)
Group 1 presents chapter 6 case study “CheckFree Looks at the Total Cost of
Ownership” and discusses responses to case questions.
Group 2 presents chapter 7 case study “The Year 2000 Problem” and
discusses responses to case questions.
Group 3 presents chapter 8 case study “The EPA Cleans Up Its Own Mess
with a Data Warehouse” and discusses responses to case questions.
Group 4 presents chapter 9 case study “State Street Banks on Networks to
Stay Competitive” and discusses responses to case questions.
Group 5 presents chapter 10 case study “Bidding the Profits of Web
Companies Lower” and discusses responses to case questions.
7
Thurs., Feb 22
Vendor selection: hardware and software acquisition.
Tues., Feb. 27
Film on paradigms.
Students form small groups to identify (1) everyday paradigms, (2) benefits
of these paradigms, and (3) disadvantages of these paradigms.
Thurs., Mar. 1
Group 5 facilitates presentation of chapter 11,
“Redesigning the Organization with IS”
Group 4 presents overview of case study “Greasing Mobil’s Orders”
Group 1 answers case question 1
Group 2 answers case question 3
Group 3 answers case question 4
Group 4 answers case question 5
Group 2 answers case question 6
8
Tues., Mar. 6
Students form companies for critical success factor exercise
Thurs., Mar. 8
Group 3 facilitates presentation of chapter 12,
“Approaches to System Building”
Group 1
Group 2
Group 4
Group 5
January 16, 2001 v2
presents overview of case study “Can a German Software Giant Provide
Enterprise Solutions?”
answers case question 1
answers case question 2
answers case question 3
Page 3 of 8
CIS 4820 – Computer Center Operations
Spring 2001
Week
Day
Tentative Topic/Material
9
10
Mon., Mar. 12 through Sun., Mar. 18: Spring Break
Tues., Mar. 20
Group 4 facilitates presentation of chapter 13,
“System Success and Failure: Implementation”
Group 2
Group 3
Group 5
Group 1
Group 1
Thurs., Mar. 22
presents overview of case study “Healtheon’s Healthcare System Struggle”
answers case question 1
answers case question 2
answers case question 3
answers case question 4
Major case presentation by group 1 …
Group 1 presents part 3 case study
“System Modernization at the Social Security Administration” and
discusses responses to case questions.
Groups work on presentations.
Sat., Mar. 24, 12:00 noon: deadline to withdraw with a grade of 'W'
11
Tues., Mar. 27
quiz 2 (chapters 11 through 13)
Thurs., Mar. 29
Chapter 14, “Managing Knowledge”
Group 5
Group 3
Group 3
Group 4
Group 1
12
Tues., Apr. 3
presents overview of case study “Booz, Allen’s Quest for Knowledge
Management”
answers case question 1
answers case question 2
answers case question 3
answers case question 4
Chapter 15, “Enhancing Management Decision Making”
Group 1 presents overview of case study “Premier Inc. Learns to Make Healthier
Decisions”
Group 2 answers case question 1
Group 2 answers case question 2
Group 4 answers case question 3
Group 5 answers case question 4
Thurs., Apr. 5
Major case presentation by group 5 …
Group 5 presents part 4 case study
“Can Boeing Fly High Again?” and discusses responses to case
questions.
Groups work on presentations.
January 16, 2001 v2
Page 4 of 8
CIS 4820 – Computer Center Operations
Spring 2001
Week
Day
Tentative Topic/Material
13
Tues., Apr. 10
quiz 3 (chapters 14 and 15)
Thurs., Apr. 12
Chapter 16, “Information Systems Security and Control”
Group 2
Group 5
Group 1
Group 1
Group 3
14
Tues., Apr. 17
Chapter 17, “Managing International Information Systems”
Group 3
Group 2
Group 4
Group 5
Group 5
Thurs., Apr. 19
presents overview of case study “Did the FAA Fly Off Course?”
answers case question 1
answers case question 2
answers case question 3
answers case question 4
presents overview of case study “Pirelli’s Drive Toward a Global Strategy”
answers case question 1
answers case question 2
answers case question 3
answers case question 4
Chapter 18, “Managing Firm Infrastructure and Enterprise Systems”
Group 4 presents overview of case study “Using a Shoehorn to Fit in an ERP
System”
Group 1 answers case question 1
Group 2 answers case question 2
Group 3 answers case question 3
Group 3 answers case question 4
Group 4 answers case question 5
15
Tues., Apr. 24
Major case presentation by group 2 …
Group 2 presents part 5 case study
“When Two Titans Merge: Management, Organization, and
Technology Challenges at Citigroup” and discusses responses to
case questions.
Groups work on presentations.
Thurs., Apr. 26
January 16, 2001 v2
quiz 4 (chapters 16 through 18)
Page 5 of 8
CIS 4820 – Computer Center Operations
Spring 2001
Week
Day
16
Tues., May 1
Tentative Topic/Material
Three major international case presentations
Group 3 presents International Case Study 1,
“Geelong &District Water Board to Barwon Water: An Integrated
IT Infrastructure”
Group 4 presents International Case Study 2,
“Ginormous Life Insurance Company”
Group 1 presents International Case Study 3,
“Analysis of Interface Design: The Example of Cuparla”
Thurs., May 3
Two major international case presentations.
Group 2 presents International Case Study 4,
“Citibank Asia-Pacific: Rearchitecting Information Technology
Infrastructure for the Twenty-First Century”
Group 5 presents International Case Study 5,
“Heineken Netherlands B.V.: Reengineering IS/IT to Enable
Customer-Oriented Supply Chain Management”
17
Thurs., May 10
3:15 p.m.
to
5:15 p.m.
Final exam meeting.
Quizzes:
There will four quizzes during the semester. The lowest score will be dropped from the grade
calculations.
Participation:
Students are expected to participate in each class. Students will read the assigned chapters and
their case problems prior to the class to assist in understanding and contributing to the
discussion.
January 16, 2001 v2
Page 6 of 8
CIS 4820 – Computer Center Operations
Spring 2001
Group collaboration activities:
There will be five groups of students, selected by students and approved by instructor. It is
anticipated that each group will contain 3 to 5 students. Each student group will complete several
assignments that are worth 50% of a student's course grade. These assignments will be evaluated
by the instructor and by the students. The course grade may be lowered by one letter if the group
omits any of these assignments. Whenever practical, some part of the class meeting time will be
used to facilitate group work.
Chapter presentation:
Each group will present one chapter from the text. The presentation will be 30 to 40
minutes in length. Presenters are encouraged to engage their fellow students in a
discussion. Presentations will include a one page bulleted item summary of the chapter.
Copies of this summary will be distributed to all students and to the instructor.
Additional materials, visuals, props, etc., may be included.
Major cases:
Each group will present two major cases from the text. Each presentation will include a
description of the case and a discussion of the case questions. Each of these
presentations will be 20 to 30 minutes in length. Presenters are encouraged to engage
their fellow students in a discussion. These presentations will include a written report on
the case. Copies of this report will be distributed to all students and to the instructor.
Additional materials, visuals, props, etc., may be included.
Technical foundation case:
Each group will present a technical foundations case from the text on Tuesday, February
20. Each presentation will include a description of the case and a discussion of the case
questions. Each of these presentations will be 10 to 15 minutes in length. Presenters are
encouraged to engage their fellow students in a discussion. These presentations will
include a bulleted item summary. Copies of this summary will be distributed to all
students and to the instructor. Additional materials, visuals, props, etc., may be included.
Minor cases:
Each group will present a brief summary of two end-of-chapter cases. Additionally, each
group will present answers to eight questions for end-of-chapter cases. Bulleted item
summaries will accompany these presentations and will be distributed to all students and
to the instructor.
Diskette of handouts:
Each group will provide the instructor with a diskette of all documents distributed during
the semester. The diskette is to be submitted prior to spring break and also during the
final exam session.
January 16, 2001 v2
Page 7 of 8
CIS 4820 – Computer Center Operations
Spring 2001
Attendance:
attendance will be taken during most classes. A score for attendance will be determined
according to the following table. Perfect or near perfect attendance (fewer than 3 absences)
results in a bonus above the ten points allocated for the attendance component of your grade.
Similarly, excessive absences will result in a severe penalty which will lower the course grade.
Absences
Score
Absences
Score
0
13
16
-16
1
12
17
-18
2
11
18
-20
3
10
19
-22
4
8
20
-24
5
6
21
-26
6
4
22
-28
7
2
23
-30
8
0
24
-32
9
-2
25
-34
10
-4
26
-36
11
-6
27
-38
12
-8
28
-40
13
-10
29
-42
14
-12
30
-44
Grading:
Four quizzes (top three scores)
Technical foundation case
Chapter presentation
Minor cases
Present overview of two cases
Present answers to eight questions
Two major cases
Final exam exercise
Participation
Attendance
Total points
Course grade:
90 to 100 points - A
80 to 89 points - B
70 to 79 points - C
60 to 69 points - D
below 60 points - F
January 16, 2001 v2
Points
30
5
10
10
20
5
10
_10
100
With the bonus for attendance, it is
possible to accumulate up to 103
points.
Page 8 of 8
15
-14