Ganesh Shinde
Ganesh Shinde
EXPERIENCE SUMMARY
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More than 3 years of experience in the IT, BPO and ITES Industry and a good understanding of various organization
functions like project coordination, general administration, delivering knowledge, event management, marketing &
sales, recruitment etc. in a reputed Information Technology Retail and Enterprise Training and Related Services
Company from Sakri (Dhule).
Functional experience includes Team Handling, Floor support and Client Interaction.
Good team player with proven ability to be reliable in crisis.
Accurate data entry skills. Maintaining records in the required database.
Consistent, self reliant and adaptable with the ability to learn the process quickly.
Excellent interpersonal skills, ability to work well with others.
KEY SKILLS
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I had worked on Siebel 9.0 while working with previous employer.
A perfect hand on Application, Troubleshooting In Software.
I have a good command on Microsoft Word, Excel, PowerPoint, Outlook Express, Microsoft Office XP
Professional and much other professional softwares like Foxbase, Foxpro, Lotus123, WS7..
Having good knowledge of Application can work on any kind of software & have an experience on BT’s platform such
as Project Management.
EDUCATIONAL QUALIFICATION
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Bachelor of Computer Science, North Maharashtra University, Jalgaon.
H S C, S. G. P. College, Sakri. Maharashtra State Board, Nasik.
S S C, Adarsha Madhyamik Vidyalaya, Sakri. Maharashtra State Board, Nasik.
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BSC Computer Final Year Project :- Microprocessor Tutor
Brief Description :- This is a project developed by 2 team members with the help of C language. This project is
a visual tutor for the second year subject Microprocessor. While studying come to know that students find this
subject very difficult & they always try to avoid deep study of this subject. So as a student tried to overcome this
problem with this project. All the ICs with pin diagrams were designed in this project with the help of C language.
Each & every topic of this subject was covered in this tutor just to simplify the needs of the students.
TECHNICAL SUMMARY
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Operating System: Microsoft Windows 2003 and Windows XP.
Application: Microsoft Word, Excel, Access, PowerPoint, Outlook Express, Microsoft Office XP Professional
Language: C
WORK EXPERIENCE
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Tech Mahindra Ltd, Pune (From Jan 08 to till date)
1. IPO :- Senior Facilitator
IPO :- IPO is Invoice and PO chasing team; that came into existence to assure the acquisition
Of revenue within the stipulated time.IPO is a mere Facilitator to TechM Account managers/Sales OPS/Finance.
This is an initiative to channelize our Invoice clearance and get the remittance within the regular industry standard i.e.60
days here we chase right from the TechM AM to BT managers; this also involves in
Traction with some internal and external entities The IPO chasing is an attempt/function to minimize the amount of interest
paid by TechM.
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COMMERCIAL IN CONFIDENCE
TM/PU/05.2008
Ganesh Shinde
Interaction with:
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Sales Ops (Strada /B_LONA/Andes)
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Finance
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BT Accounts Payable (across all regions)
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BT Engagement Managers/ Requestors
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TechM Account Managers
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Client Partners
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TechM Project Managers
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PMO’s
Applications Used:
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I-Supplier
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EBS
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BTAP
2.
BT BUSINSS OPERATIONS :- Senior PMO
 Security Aspects :- Implementation of all security related measures as declared by BT within Tech
Mahindra.
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Contract Project Linking Aspects :- Contract linking & delinking in EBS (F).
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T & M Quotes Aspects :- Responsible for T& M Quote Approval and Related Queries.
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BTBPO Aspects :- Facilitator for claimants (Tech M employees who travelled Onsite) & Finance.
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PS8 – PS9 UAT :- Active member from BOPS for the PS8 to PS9 transition. Provided complete support for
development of Automation System with reference to Contract Project Linking/Delinking & T & M quotes.
Interaction with:
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Sales Ops (Strada /B_LONA/Andes)
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Finance
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TechM Project Managers
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PMO’s
Applications Used:
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EBS Finance
Overall Roles & Responsibilities (BOPS) :
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Coordinate and provide back end support for all BT (British Telecom) Projects within Tech Mahindra.
Coordination with Project Managers and resources in the security prospective for the Active Token Cards
Implementation of all security related measures as declared by BT within Tech Mahindra.
Manage providing the security access to BT assets to resources on BT Projects considering the Project need
Determine and resolve all technical issues for the security access and migration.
Contract linking in EBS (F).
Answering RUS related queries.
Assist in PMO Activities for overall BT Account.
Communicate with all Department PMOs to get the required data for preparing different reports.
Responsible for T& M Quote Approval and Related Queries.
Changes / Modifications / Updations in EBS(F).
Involved in Contract-Project Linking, Queries and Status Report.
Responsible for vital reports preparation for Top Management in BT.
Provided complete support to automation teams of BOPS for development of Automation System.
Responsible for T& M Quote Approval and Related Queries.
Responsible for RUS of Strada / Barcelona / Andes.
COMMERCIAL IN CONFIDENCE
TM/PU/05.2008
Ganesh Shinde
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Responsible, loyal, reliable and independent worker with high level of enthusiasm and creativity.
Checking all the expense vouchers received by claimants (Tech M employees).
Consolidating the expense vouchers received by claimants for reimbursement.
Coordination with claimants for queries in their submitted expense claims.
Active part of the team for forming the Revised Process for this task after implementation of PS9.
Cross verifying the claimant’s data with resource utilization sheet.
Providing approval to finance for crediting amount of claimants to their respective accounts.
Facilitator for claimants (Tech M employees who travelled Onsite) & Finance.
TECH M TRAINING ATTENDED
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Tech M E – Asset Awareness
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Creativity & Innovation
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Corporate Sustainability
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Connect Now Awareness
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Connect Now Educate
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Business Writing
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Accent Neutralization
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Business Etiquette Protocol
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Working Together In Teams
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Advance Excel
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Intensive Communication Workshop
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Managing Internal Relationship
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Driving Employee Motivation
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Fish Philosophy
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Time Management.
Tata Business Solutions Ltd – December ‘06 to December ‘07
Tata Sky Process – Customer Care Executive (Operations)
Interactions With
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Tata Sky Subscribers.
Client.
Applications Used:
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Siebel 9.0
Roles & Responsibilities :
Answering calls of Tata Subscribers from all over India & providing resolution or raising service requests if
required.
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To do audit for all SR & Prospect records created on daily basis for process level.
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Feedback and training conducted for TSA’s in Bottom Quartile.
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Floor assistance as and when required.
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CMS monitoring in absence of TL in order to answer maximum number of calls during peak hours.
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Preparing SR and Prospect Daily Report
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Preparing Weekly, Monthly SR and Prospect Dashboard
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Call log Audit as per Requirement
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COMMERCIAL IN CONFIDENCE
TM/PU/05.2008
Ganesh Shinde
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Handling irate customer’s escalations in absence of TL.
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Worked as a Asset Maintenance SPOC for entire Tata Sky process.
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Worked as a Floor Support person for new employees for entire Tata Sky process.
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Worked as Quality SPOC for team.
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Completed the Fire Warden training in SerWizSol.
Aptech Computer Eduaction, Sakri.
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Worked as faculty for ‘C’ language.
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Worked as recruiter for new faculties.
Hrithik Computer Education, Sakri.
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Worked as exam coordinator with MKCL, Mumbai for live MS-CIT exam.
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Worked as faculty for MS – CIT exam.
ACHIEVEMENTS
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Rewarded with ‘Xtra Miler Reward’ Award in Year 2007 in Tata Business Solutions Limited. (Formerly
known as E2E Serwiz Solutions Limited)
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Rewarded every month for receiving appreciation from Tata Sky subscriber in Tata Business Solutions
Limited.
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Received number of appreciation from internal customers in Tech Mahindra for example received an
appreciation from Jurith Taylor (Director – BPO Tech Mahindra) for BTBPO task.
Personal Information:
Name :- Ganesh Ashok Shinde,
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Local Address: 10, Saraswati Complex, Kesnand Phata, Wagholi, Pune.
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Permanent Address :- Main Road, Sakri. Pin – 424304
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Email: Ganesh.Shinde@techmahindra.com
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Mobile: 09766542266
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Date of birth: 4th January 1983.
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Marital Status: Single
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Passport Number :- H2082883
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Strengths:
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Excellent written and verbal communication skills.
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Work organization & good human relation abilities.
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Strong determination and positive attitude.
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Hands on experience and a good understanding of various organization functions like marketing &
sales, general administration, event management, facility management, recruitment etc.
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Always ready to travel as per project / company requirement.
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Languages known: English, Hindi, Marathi and Ahirani.
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Extracurricular activities: Social Work, Reading, Listening to Music.
COMMERCIAL IN CONFIDENCE
TM/PU/05.2008