SERVICE DEFINITION
For
Office 365 Migration Services
REFERENCE NUMBER
RM1577 ii
G-Cloud Service Definition
Government Procurement Service
G-Cloud II
Service Definition
This is the minimum set of information that is expected in a service definition (suppliers
may choose not to provide these aspects of a service, but do need to be clear in their
service definition that they don’t).
Office 365 Migration Service – Overview
About Tech Mahindra
Tech Mahindra believes in the transformational power of Cloud Computing for the organizations.
Tech Mahindra has the capability to roll out cloud leveraged next generation solutions for the
organizations of various scales. Tech Mahindra’ cloud computing capabilities enable the
customers around the world to adopt cloud-based IT capabilities through strategic consulting,
software and product development and deployment, as well as through systems management,
integration and monitoring services.
Microsoft’s Office 365 is the cloud versions of Microsoft’s most trusted communications and
collaboration products. It is a suite of desktop applications and hosted MS server products like
Exchange server, SharePoint server, Lync server and office) delivered and accessed over the
Internet by businesses of all sizes. It is secure and offers anytime anywhere access to email,
calendars, Office Web Apps, instant messaging, conferencing and file sharing.
Microsoft Office 365 provides multiple product offerings. Attached PPT describes the details of
Office 365 Product Offerings.
Microsoft Office
365 Product Offerings.pptx
G-Cloud Service Definition
Government Procurement Service
G-Cloud II
Microsoft Office 365 also offers specific plans specifically targeted for government
organizations. Below diagram briefs about the Office 365 govt. plans
TechM Office 365 Capabilities.
Tech Mahindra is a Microsoft Gold Certified Partner which signifies the highest level of
competence and expertise with Microsoft technologies and having the closest working
relationship with Microsoft. Tech Mahindra helps customers to develop & implement Microsoft
technology solutions and custom built cloud solutions also. Following diagram provides the
details about tech Mahindra’s Office 365 capabilities.
G-Cloud Service Definition
Government Procurement Service
G-Cloud II
Tech Mahindra, a trusted partner for all migration needs.
Tech Mahindra’s experience with implementing cloud based solutions and especially huge
migration experience (from on-premise to Office 365) can help the customers in leveraging the
power of cloud in quick timeframe. Tech Mahindra has got the experienced team of resources
who has worked on many different types of Exchange migrations e.g.: from migrations from onpremise to cloud-based hosted solutions like Office 365. Tech Mahindra has also developed its
own product called as “Cloud SDP” which can help in provisioning Office 365 like services to
customers. Following diagram depicts Tech Mahindra’s play Office migration domain.
G-Cloud Service Definition
Government Procurement Service
G-Cloud II
Tech Mahindra’s Service Offerings for Office 365 migration.
By Virtue of its large experience on Office 365, Tech Mahindra can provide end-to-end services
in Office 365 migration space. Following diagram depicts Tech Mahindra’s offerings across the
SDLC phases.
G-Cloud Service Definition
Government Procurement Service
G-Cloud II
Planning
• Aligning customer's existing process to match with O365
• Planning for Office 365 roll out.
• Requirement analysis for enhanced integrations and new scenarios.
Implementation
• Automation of new employee creation process, creation of records in AD.
• Development / integratoion of O365 adaptor to enable integration with O365.
• Employee email provisioning on MS O365
• Employee email de-provisioning on MS O365
• Implementing SSO between O365 and customer AD
Migration and Support
• Migrating the existing employees from customer AD to Office 365 and creating mailboxes for
employees.
• Updating the existing systems with the new email addresses.
• Delta migration of new employees who join during process of migrating.
Post Implementation support
• Ongoing migration of mailboxes and users.
• L1, L2 and L3 support for services provided to customer.
Office 365 Migration Process
We believe that a structured approach at the time of the set up helps a long way in deciding the
success rate of the business. We follows a well-defined methodological approach for any
consulting assignment:
G-Cloud Service Definition
Government Procurement Service
G-Cloud II
Tech Mahindra Advantage

Microsoft gold partnership can enable most suitable and latest products/plans for the
Enterprises
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Availability of readymade Office 365 connectors which helps on-boarding O365 services
faster.
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Good expertise in planning and executing migration to Office 365 which helps enabling
seem-less and cost effective migration.

Availability of readymade connectors for Gmail, Exchange, SharePoint, which allows
faster migration.
Information assurance – Impact Level (IL) at which the G-Cloud Service is accredited to
hold and process information
G-Cloud Service Definition
Government Procurement Service
G-Cloud II
IL1 & 2.
TechM is ISO 27001 certified company and Office 365 migration service will be based on ISO
27001 guidelines.
Details of the level of backup/restore and disaster recovery that will be provided
Customers’ data is stored in a redundant environment with robust backup, restore, and
failover capabilities to enable availability, business continuity, and rapid recovery. Multiple
levels of data redundancy are implemented, ranging from redundant disks to guard against
local disk failure to continuous, full data replication to a geographically diverse data center.
On-boarding and Off-boarding processes/scope etc.
On-boarding process
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Customer will decide to purchase the Office 365 migration Service from TechM.
Customer will discuss their requirements with TechM.
Customer and TechM will discuss and agree upon the In-Scope, Out of scope activities,
timelines, deliverables and acceptance criteria.
Customer will sign a “Call-off agreement” with TechM.
Customer will issue a purchase Order for the same.
After receiving the PO, TechM will start the work after 4 weeks. (These 4 weeks will be
required to onboard a resource).
TechM will deliver the deliverables as agreed between both the parties.
Off-boarding process:

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Customer will review the deliverables on the basis of acceptance criteria agreed
mutually.
Customer will sign-off the deliverables.
G-Cloud Service Definition
Government Procurement Service
G-Cloud II
Pricing (including unit prices, volume discounts (if any), data extraction etc.)
Tech Mahindra is proposing following rates for Office 365 Consultant
1.
2.
3.
4.
Follow
Assist
Apply
Enable
Developer
Developer
(Support)
Developer
(support)
380 GBP /
day
380 GBP /
day
380 GBP /
day
Developer
/ tester
Developer
/ tester
(Support)
Sr.
Developer
(support)
380 GBP /
day
380 GBP /
day
426 GBP /
day
Client interface
Procurement & management support
Service management
Solution development & implementation
Business change
Strategy & architecture
Rates / Office 365 consultant / day:
Sr.
Developer
Sr.
Developer
/ tester
Sr.
Developer
/ tester
Sr.
Developer
/ tester
Sr.
Developer
(support)
426 GBP /
day
426 GBP /
day
426 GBP /
day
426 GBP /
day
426 GBP /
day
Project
Manager /
consultant
Project
Manager /
consultant
Project
Manager /
consultant
Project
Manager
Project
Manager /
consultant
Project
Manager /
Onsite coordinator
490 GBP /
day
490 GBP /
day
490 GBP /
day
490 GBP /
day
490 GBP /
day
490 GBP /
day
G-Cloud Service Definition
Government Procurement Service
G-Cloud II
5.
Ensure/Advise
Sr. Project
Manager /
Sr.
Consultant
Sr. Project
Manager /
Sr.
Consultant
Sr. Project
Manager /
Sr.
Consultant
Sr. Project
Manager /
Programm
e Manager
590 GBP /
day
590 GBP /
day
590 GBP /
day
590 GBP /
day
Principle
Consultant




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
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6.
Initiate/Influence
7.
Set Strategy/Inspire
640 GBP /
day
These are per day rates (in GBP). If required, all inclusive FP quote can also be provided
based on actual migration requirements.
TechM consultant will work from customer’s onsite location (UK)
All prices are in GBP.
Above prices are exclusive of any Taxes, duties etc.
If pricing is required in any currency other than GBP, then the prices will change depending
upon the exchange rates at the time of contract.
Validity of above rates will be for 6 months.
Term of Payment is 30 days from the date of the invoice
Travel and Visa cost will be charged to customers, at actuals.
Any local Travel to the non-base location will be will be charged to customers, at actuals.
Consultants will work for 8 hours / day as per the business hours of the customer.
Overtime on weekday would be 1.5 times the normal rate and weekend and public holiday
work rate would be double the normal rate.
Service management details
Engagement Governance Framework
TechM has adopted industry best practices for ensuring high quality deliveries in all its
engagements across geographies and customer base. These standards together form our
engagement governance framework for planning, managing, delivering, and mission critical
engagements. TechM will monitor and modify execution effectiveness through the governance
framework, ensuring successful delivery of this engagement and also ensure that the required
business benefits are delivered to Customer.
With our previous experience of working on a critical large scale engagements, our governance
framework is aligned for ongoing innovation, quick issues resolution and escalation handling.
G-Cloud Service Definition
Government Procurement Service
G-Cloud II
The governance framework is structured at three layers – operational, tactical and strategic,
ensuring interaction and reviews with various stakeholders at various stages in the engagement.
The following are some of the key principles we used to define the governance framework for
this relationship:
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Overall Transparency in operations and decision making
Flexibility to work
Value added beyond cost
Voice of the customer
Communication Plan
To ensure an appropriate execution of the project and to have better control on the ongoing
activities Tech Mahindra proposes the following the Status Meeting structure:
Status Meeting Type
Participants
Weekly Status Review
Tech
Mahindra
Onsite Consultant
and
Customer
SPOC
Purpose
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

Monthly
Senior Tech Mahindra
Management Review
TechM Account
Manager,
Customer SPOC

Quarterly
Steering Steering
Committee Review
Committee
Members





To know weekly execution status /gaps /
dependencies / challenges
Taking stock on planned activities
against actual tasks completed/ongoing
Setting action items
Planning for next week
Issues & Risks are discussed in order to
find resolutions
To
review
any
open
issues/risks/challenges
Change requests approval (if any)
Engagement team’s Performance review
Overall program’s review
Approval for team Ramp-up, Change
Requests, Budget etc.
Any issue that otherwise can’t be
resolved in other meetings
Service constraints (e.g. maintenance windows, level of customisation permitted,
schedule for deprecation of functionality/features etc.)
NA
G-Cloud Service Definition
Government Procurement Service
G-Cloud II
Service Levels (e.g. performance, availability, support hours, severity definitions etc.)
NA
Financial recompense model for not meeting service levels
N.A.
Training
As a part of Office 365 migration, a detailed training can be designed for the end users. Scope
and suration of the training can be finalized based on the custimer requirements
Ordering and invoicing process
TechM follows as flexible Ordering and invoicing process to suit the customer. This shall be
defined during contractual agreement phase. Also, time duration required for Office 365
migration will depend on the scope of assignment. Below list provides the indicative Ordering
and invoice process for the understanding purpose
Ordering process
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Customer will visit the UK Govt G-cloud link.
Customer will contact the concern TechM person over e-mail.
User and TechM will discuss and agree upon the In-Scope, Out of scope activities,
timelines, deliverables and acceptance criteria.
Once all the above mentioned details are agreed upon, “Call-off agreement” is signed
between the end customer and TechM
After the agreement is signed, customer will issue a purchase order for purchasing the
Records Management service for the desired no of users.
Along with the PO, customer will also send a form containing the customer information,
payment details, mode of payment etc.
Invoicing process
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TechM will raise an Invoice in advance at the beginning of every month.
Every month, this invoice will be sent to the customer over email.
Overall Payment terms will be governed by the agreement and T&C.
G-Cloud Service Definition
Government Procurement Service
G-Cloud II
Termination terms
 By consumers (i.e. consumption)
 By the Supplier (removal of the G-Cloud Service)
Service Termination conditions would be defined with the customer during the finalization of
contractual agreement.
Data restoration / service migration
NA
Consumer responsibilities
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All HW and SW license required for the assignment will be provided by customer.
Access required for all environments and SWs on it will be provided by customer..
Customer will provide a Single Point of Contact (SPOC) who will:

Assist TechM consultant/s in setting-up the meetings with the business / technical
teams.

Assist TechM consultant/s team in resolving the queries quickly.

Provide sign-offs on deliverables.

Approve change requests.

Manage scope to meet schedule.
Technical requirements (service dependencies and detailed technical interfaces, e.g.
client side requirements, bandwidth/latency requirements etc.)
NA
Details of any trial service available.
No trial available.
G-Cloud Service Definition
Government Procurement Service
G-Cloud II
G-Cloud Service Definition
Government Procurement Service
G-Cloud II