Gary Wheeler
Gary Wheeler, SPHR, GPHR, CCP, CBP
Gary Wheeler Coaching and Consulting
Business Coach and HR Consultant
Since December 2004
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Operations, P&L
Compensation
Contract Negotiations
Community Relations
Diversity/Culture
Career Transition
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Human Resources Generalist
Benefits
Employee Relations
Association Leadership
Change Management
Safety & Health
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Strategic Planning
Labor Relations
Training & Development
Compliance & Litigation
Performance Management
Staffing, Recruiting
May 1980 – September 2004
UNITED PARCEL SERVICE, INC.
Corporate Workforce Planning Manager Atlanta, Georgia, 2002
Lateral assignment to Corporate Human Resources Workforce Planning Group
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Coordinated corporate HR compliance, Workforce Diversity Program, domestic internal HR audit
and supported strategic planning for 370,000 employees’ enterprise wide.
Worked directly with Corporate Attorneys and outside legal council on all Corporate Workforce
Compliance issues.
As the Workforce Diversity Manager, sat on and provide support to the UPS Diversity Steering
Council that is co-chaired by CEO and Senior Vice President of HR.
Oversaw administrative support to one of the four company strategic imperative committees.
Managed other Corporate HR programs, including Career Transition, Corporate HR Audit.
Coordinated Homeland Security requirements by creating specialized compliance initiatives
covering 3,000 pilots and 30,000 UPS airport employees (certifications, TSA audits, I-9
investigations).
Corporate Retirement Benefits Manager, Defined Contribution Plans – Atlanta, Georgia, 2000
Lateral assignment to Corporate Compensation and Benefits Group
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Coordinate and managed UPS’s Defined Contribution Retirement Plans which include two (2)
company sponsored 401k plans (union and non-union) and a Management Deferred Compensation
Plan. The 401k plans cover over 300,000 employees with approximately $12 billion of assets
under management.
Developed a management career transition program using an RFP to consolidate services with one
primary vendor which improved consistency and controlled costs.
Managed UPS Financial Education Program for employees under age 50 (noticeably increased
employee satisfaction and participation in 401-K plans) and a Pre-Retirement Education Program
for over age 50.
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Gary Wheeler
Northeast Region Workforce Planning Manager – New York, New York, 1999
Lateral assignment to Northeast Region Group
Directed the HR support to six districts (over 25,000 employees in the northeast) in staffing,
Affirmative Action, EEO Compliance, Diversity, ADA, Litigation, and other related workforce
planning issues.
District Human Resources Manager, West Long Island – Maspeth, Queens, New York, 1994
Lateral assignment to larger more complex district – third division level HR Manager Position at UPS
Directed HR support for 4,200 employees with 29 management and 8 administrative employees and a
$2 million department budget. Operating territory included Brooklyn, Queens, The Bronx, Westchester
and Putnam, New York.
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Directed all areas of Human Resources within a district, reporting to the Vice President of District
Operations, with dotted line to the Region Human Resources Manager.
Provided oversight of all HR related activities and costs including recruiting, advertising,
promotion, training, internal audit, Workers Compensation, Benefits Administration,
Compensation, Compliance, Litigation, Diversity and Affirmative Action.
Directed community relations and employee relations, which includes maintaining non-union status
among administrative employees, and working with the District Labor Manager in developing
positive union relations with union employees.
 Provided leadership to these direct reports:
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Employment and Workforce Planning Manager
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Training and Management Development Manager
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Employee and Community Relations Manager
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Health and Safety Manager
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Diversity, EEO Compliance and Litigation Manager
Reversed an underperforming business unit with low morale, high employee litigation and weak
front line supervision to one of the top five performers in the company. Moved the employee
opinion survey from low of 49 to 61 in just 1 year.
Successfully merged two separate district organizations, cultures and workforces (reduced
headcount, costs, staff). Cut HR expenses from $4.8 to $2.0 million.
Reduced turnover and improved retention by expanding the initial training and orientation from 3 to
5 days (5 days now the companywide standard).
Provide support and partnership with the District Labor Relations Manager to help manage union
relations, and the local and national labor agreement.
District Human Resources Manager, Northern Ohio District – Cleveland, Ohio, 1992
Lateral assignment to larger more complex district
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Cut the average lost workday time in half (from 35 to 17) using ergonomic retaining and creating a
novel, on-site physical therapy program.
Learned the “fine art” of avoiding litigation by coaching people off the payroll and still be an
ambassador for the company.
Provided HR leadership servicing over 3400 employees throughout Northern Ohio.
Represented the company as Chamber of Commerce member.
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Gary Wheeler
District Human Resources Manager, Central Tex District – San Antonio, Texas, 1990
Promoted to Division Level HR Manager
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Serviced 2300 employees throughout the Central Texas and the Rio Grande Valley.
Recognized for strong mentoring and developmental skills resulting in 5 promotions into key
executive roles.
Reduced employee litigation from annual average of 17 to 4 using focused communication, front
end employee relations training and personal leadership.
Built positive business relationships with compliance agencies (OSHA, DOL, OFCCP, and EEOC).
Delivery Center Business Manager, 1989
Lateral assignment to manage delivery operations in Sevierville County, Tennessee
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Cut excess labor cost and achieved engineered standard for hours worked/paid.
Had P&L responsibility for business unit. Directed 3 supervisors, 22 delivery drivers, 8 customer
service representatives, 12 vehicle wash and service and 10 preload workers.
Employment, Safety and Training Manager – East Tennessee District Knoxville, Tennessee, 1987
Promoted to District Employment, Safety and Training Manager
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Provided HR leadership covering employment, health and safety, training, employee relations and
administration for newly created Hub with 5 facilities rapidly growing from 1,000 to 2,000
employees.
Achieved the top 5 company wide in key performance measures (safety, accidents, lost time and
employee turnover).
Special Assignment Subsidiary, Trailer Conditioners, Inc. – Nashville, Tennessee, 1986
Start-up operation
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Key HR project assignment managing employment, health and safety, training, employee relations
in a start up operation.
Used initiative and creativity to staff and train 77 maintenance mechanics below area wage and
benefit rates.
Personnel Supervisor, New Orleans, 1984
Lateral assignment to Personnel Department
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Rotation through several HR Supervisor assignments which include employment, employee
relations, health and safety, employee services, benefits, office administration and training.
Industrial Engineering Supervisor – Louisiana District, 1982
Promotion to supervisor – first assignment in Industrial Engineering and Operations
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Selected for developmental assignments which included Operations Work Measurement
Evaluation, Original Master Standard Data (MSD) Analysis using TMU’s, Building and Facilities
Analysis, Operations Control Dispatch, Driver Time Study Observer, work measurement operation
reports and managing the office.
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Gary Wheeler
Hired as a UPS Delivery Driver, New Orleans, Louisiana, May 1980
Other Employment
Shoney’s Big Boy Restaurants
 Store Manager
Pizza Hut, Inc.
 Area General Manager
 Store Manager
Education and Certifications
Masters in Business Administration (MBA)
University of Maryland University College
Executive MBA Program
B.S. Human Resource Management
University of Maryland University College
Certified Compensation Professional (CCP), WorldatWork, 2005
Global Professional in Human Resources (GPHR), Human Resource Certification Institute, 2004
Masters Certificate in Project Management, George Washington University, 2002
Certified Benefits Professional (CBP), WorldatWork, 2001
Senior Professional Human Resources (SPHR), Human Resource Certification Institute, 1997
Professional Human Resources (PHR), Human Resource Certification Institute, 1997
Dale Carnegie Graduate, 1986
Community Service and Professional Associations
SHRM Georgia State Council
Global Director
Member 2005 to present
Atlanta Community Food Bank
Board of Directors, (2002 – 2008)
SHRM-Atlanta
Society for Human Resource Management affiliate
President SHRM-Atlanta 2005 and Board of Directors 2003 – 2007
WorldatWork
Compensation Advisory Board, (2004 – 2007)
Worklife Experience Advisory Board, (2003)
National Urban League, Black Executive Exchange Program (BEEP)
Member and Adjunct Professor on HBCU campuses (2003 – 2006)
Human Resource Certification Institute (HRCI)
Board of Directors, (2002 – 2005)
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Gary Wheeler
Instructor
Pace University, SHRM Certification Preparation Course
Society for Human Resource Management
Human Resources Certification Institute, (HRCI) Practice Analysis Taskforce (1999 – 2000)
City Harvest of New York City (Nations largest city food bank)
Personnel Advisory Board (1999 – 2000)
United Way of New York City
Agency Membership Committee (1998 – 2000)
Private Industry Council of New York City
Energy and Transportation Advisory Board (1999 – 2000)
Hudson Valley Safety and Health Council
OSHA of Westchester County Community outreach program for government, public and private sector
(1995 – 1999)
UPS Loaned Executive Nashville Urban League – Nashville, Tennessee, 1989
Set up employment and screening process at the Nashville Urban League that greatly improved their
ability to refer qualified candidates to area employers.
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