Corporate Policy Internet Use
Scope
This policy applies to all Pinnacle West Capital Corporation Companies except SunCor. The
term “Company” will refer to all entities covered by this Policy. Use of the term “Internet”
throughout this Policy is inclusive of all similar connections such as Intranet and Extranet. This
Policy pertains to all uses of the Internet including e-Business, e-Commerce, and Knowledge
Management. The term “Users” applies to any persons using electronic information on behalf of
the Company including employees, telecommuters, contractors, temporary employees, vendors,
partners, etc. The Users definition applies to everyone, except if specifically noted otherwise.
Purpose
The Company’s connection to the Internet is intended to enhance the business productivity of the
Company, its employees and contractors. This Policy applies to all Company Internet services
including, but not limited to, all access to the Internet using Company computing assets or access
to the Internet through remote connection to the Company’s computing network. This policy also
applies to the use of electronic mail accessed through the Company’s computer network, and the
maintenance of the Company’s Web sites.
Proper Use of Company Internet Resources
Users are generally provided with Internet access to perform job duties. However, this access
may be terminated at any time at the discretion of management or Human Resources. Users are
responsible and accountable for the use of the Company’s Internet services and ensuring it is
consistent with meeting individual job responsibilities and/or enhancing job productivity. Limited
personal use of the Internet is permitted if it does not negatively impact or impede the User’s
business productivity and if it is not in conflict with Company policies, including Policy 54 entitled,
“Electronic Information Security Management;” Policy 26 entitled, “Workplace Principles;” Policy
27 entitled, “Policy Against Harassment and Retaliation;” and Policy 10 entitled, “Corporate Ethics
Policy,” which contains numerous sections dealing with conduct in the workplace.
All Company Internet services, including e-mail, and instant messaging are not considered
private; they are subject to monitoring by the Company. If inappropriate messages such as
offensive jokes or other material, solicitation, chain letters, or other non-work related messages
from persons outside the Company are received, then they should be deleted without response
and one’s leader should be notified. Such messages shall not be forwarded to other users. If
inappropriate messages are received from another User, immediately notify you Leader and
follow his/her instruction. In no event may an employee or contractor use electronic mail for
solicitation purposes.
Using Company computer resources to access a personal e-mail account or for accessing on-line
services for personal use is prohibited. Software associated with these types of services should
not be loaded on Company equipment.
The following are activities that are specifically prohibited by this Policy:
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Users may not use Instant Messaging or Chat services unless you have received written
authorization from the IPS Department.
Users may not intercept or attempt to intercept electronic mail.
Users may not upload or download files that contain software or other material protected
by intellectual property rights without a license or specific permission from the owner of
such rights, or for personal use (for example but not limited to: movies, videos, music).
Users may not publish post, distribute or disseminate defamatory, copyrighted, obscene
or other unlawful material or information.
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Users may not user Company computer or network resources for a personal business.
Management of the Company’s Internet Presence
Any new Internet web site (or significant changes to an existing site) shall be reviewed by the
appropriate organization before publication, as stated below.
The Company has multiple Internet sites, each with differing objectives. Although each site has
unique and specific objectives, they will not contradict the primary Company objectives.
The e-Business Review Council is responsible for managing this Policy and the process for
publishing to the Company’s Internet sites. Business organizations have primary responsibility to
review content and ensure that it does not contradict the Company’s objectives.
Responsibility
Employees and contractors are responsible for their use of Internet services according to this
Policy.