Old Kent Road Surgery
Old Kent Road Surgery
182-184 Old Kent Road
London, SE1 5TY
Telephone: 020 7252 6272
020 7252 6474
Fax:
Website
www.oldkentroadsurgery.nhs.uk
When the surgery is closed call 0208 693 9066
Old Kent Road Surgery
The Old Kent Road Surgery is home to an NHS general practice providing a comprehensive
range of medical services to a multi-ethnic population in a friendly, comfortable and modern, airconditioned premises.
The practice has been in existence since the establishment of the NHS in 1948 and has been
located in several sites and moved to its present location in 1994.
Public Transport
Nearest tube station: Elephant and Castle
Bus Routes: 21, 42, 53, 63, 168, 172, 363, 453
Parking
Patients can use free parking for up to two hours in the Tesco car park alternatively for one hour
and a half in the Lidl car park. Paid metered parking can also be found in the surrounding streets
i.e. East Street, Marcia Road, and Congreve Street.
Access
Ground floor consultation rooms have no internal restrictions to the movement of patients in
wheelchairs which includes disabled WC. There are additionally consultation rooms on the first
floor.
Services
The practice takes pride in offering the highest standard of patient-centred healthcare. We run
many clinics for chronic disease care and offer a wide variety of other medical services such as
antenatal and postnatal care, childhood vaccinations, travel vaccinations, smoking cessation
clinics, sexual health and well-person check-ups.
IMPORTANT NEWS:
All patients have received a letter asking them to complete a confirmation of address form. This
is required by the Health Department to keep your record updated and to keep you registered
with the practice. Please complete the form and return in the envelope as soon as possible. Thank
you!
OUT OF HOURS SERVICES:
For out of hours services please call;
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EMERGENCY DOCTOR (SELDOC): 020 8693 9066
NHS Direct (www.nhsdirect.nhs.uk/) : 0845 4647
EMERGENCIES 999
Chest pains and/or shortness of breath constitute an emergency
Please see our
PATIENT SURVEY RESULTS
Click Here (www.mysurgeryoffice.co.uk/psurvey.aspx?p=102278&v=G85052)
Surgery Opening Hours
Monday
8:00am - 7:45pm
Tuesday
8:00am - 6:45pm
Wednesday
8:00am - 6:45pm
Thursday
8:00am - 7:45pm
Friday
8:00am - 6:45pm
Weekend
closed
When We Are Closed
For the Out of Hours doctor at weekends and from 6.30pm to 8:00am, Monday to Friday. Please
contact:
SELDOC 0208 693 9066
NHS Direct
In the case of urgent need when the practice is closed you can call NHS Direct
(www.nhsdirect.nhs.uk/) (0845 4647) to speak to a triage nurse. Your needs will be assessed and
advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery
re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
Appointments
Doctors see patients by appointment only.
To book an appointment with a doctor or a nurse, you can call in to the surgery or telephone
0207 252 6272.
Our appointment system is aimed to improve patient access and is designed to provide:
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48 hours access to see a GP
24 hours access to see a Nurse
Same day emergency appointments to see a Doctor
Late evening access
By adhering to the above mentioned guidelines we have divided our GP’s session into four
segments which are as follows:
Pre-bookable appointments:
These are the appointments which can be booked from 1 – 24 weeks in advance.
48 hours booking:
These are the appointment slots which are open for booking only two days in advance. i.e.
Monday’s 48hours appointment slots will be released on Thursday for booking. This will enable
patients, who are keen to see a doctor within next two working days, to book an appointment.
Same day & emergency appointment:
These are the appointments which are released on the same day. Patients, who consider their
condition as emergency and needs urgent attention, can book this appointment by calling us on
the same day.
Extended evening session:
We offer extended evening surgery, every Monday and Thursday from 6:30pm to 7:30pm by
appointment only. These appointments will be especially useful for full-time workers who find it
difficult to get to the surgery during the working hours.
Nurse Appointments:
We have divided our nurse’s session in two segments:
Pre-bookable nurse appointments:
These are the appointment slots which are available for booking from 1 to 24 weeks in advance.
24 hours appointments:
These are the appointment slots which are available for booking one day in advance.
Home Visits
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by
telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a
hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make
one home visit. There are also better facilities for examining and treating patients at the Health
Centre.
Test Results
Please call between 11am and 3.30pm to enquire about your test results as our reception staff
will have more time to deal with your request between these times.
Note that the practice has a strict policy regarding confidentiality and data protection and we will
only release test results to the person to whom they relate unless that person has given prior
permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the
practice.
It is your responsibility to check your results and to make an appointment to discuss them with
your doctor if your are advised to do so.
Repeat Prescriptions
Repeat prescriptions can be obtained in person, by mail (please include stamped addressed
envelope) or by following the link on this page to the online form.
REQUESTS CAN NOT BE TAKEN BY PHONE.
If you take regular medication please ensure that you allow at least 48 hours, equivalent to 2
working days, for your prescription to be processed.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Clinics
At the Old Kent Road Surgery we provide the following medical services
Antenatal Clinic
If you think you are pregnant come and see one of our GPs / Nurses and bring a sample of urine
(the first that you pass in the morning).
Once your pregnancy is confirmed then you will be referred to community midwife. We operate
a shared system of antenatal care, i.e. antenatal care is shared between two or three of the
following:
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Your GP
Your Midwife:
High Risk Clinics: The Old Kent Road Surgery provides antenatal services for people
with added risk during pregnancy. We have a Specialist Obstetric Team from St Thomas'
Hospital who provide an antenatal service in the Surgery once per week on a Monday
morning.
Adult Vaccination
Why might some adults need vaccines? Some adults incorrectly assume that the vaccines they
received as children will protect them for the rest of their lives. Generally this is true, except that:
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Some adults were never vaccinated as children
Newer vaccines were not available when some adults were children
Immunity can begin to fade over time
As we age, we become more susceptible to serious disease caused by common infections
(e.g., flu, pneumococcus)
We run adult vaccination clinic by appointment only so please book an appointment with one of
our nurses.
Asthma Clinic
A nurse will assess your level of asthma symptoms, give you information about asthma and
ensure you are taking your medication correctly. If you are having problems the nurse will refer
you to your GP.
We will send you an appointment every 3, 6 or 12 months depending on the severity of your
condition. If you would like to attend this clinic, please book an appointment with one of our
nurses.
Baby Clinic
All children are invited to see the doctor for a health and development check at about 6 weeks.
Later checks are carried out by the Health Visitors and School Nurses. Please bring your "red"
book when you come.
Routine childhood vaccinations can be done at this clinic - or if you prefer a different time please
make an appointment with one of our nurses.
Benefits & Welfare Rights
We offer advise on Benefits & Welfare rights to our patients. A qualified benefits advisor attends
the practice once a week, on Wednesdays. To see her you will need to make an appointment at
the reception.
For housing issues, please contact your local council or housing association.
Cervical Screening Programme
We offer cervical screening, which involves a simple examination to check the health of a
woman’s cervix. If abnormal cells are found, in many cases they will go back to normal on their
own, but sometimes they continue to develop. If left untreated, these cells may eventually
develop into cancer. Cervical cancer can easily be prevented if abnormal changes are found and
treated early.
The Department of Health recommends that women between the ages of 20 and 64 have routine
cervical smears every three to five years as part of the NHS Screening Programme.
Statistics show that a woman’s risk of cervical cancer is cut by 84% if she has a smear test every
five years, and 91% if she has a smear every three years. Please book an appointment with one of
our nurses for your smear test.
Contraception
The doctors and nurses are very happy to offer you advice on contraception in complete
confidence. We don't hold a special clinic for contraception, just make an appointment, with one
of our nurses or doctors, during surgery time.
Counselling / Psychology Clinic
We offer an in-house couselling service.The counselling is facilitated by a qualified psychologist
who runs psychology clinic twice a week, Tuesday and Wednesday by appointment only.
If you would like to see her, please see one of our GPs who will assess your condition and if
necessary will refer you to the psychologist.
Diabetic Clinic
We offer a comprehensive diabetes screening service including screening for retinopathy,
neuropathy and nephropathy (eyes, nerves and kidneys). We also offer cardiac and lipid
screening for people with diabetes, and refer to the dietician.
We offer advice on insulin therapy and oral medication. Measurement of glycosylated
haemoglobin (Hba1c), triglycerides and proteinuria is a routine part of our screening.
We run the Diabetic Clinic by appointment, please call at the reception to book an appointment
with our diabetes specialist nurse.
Health Visitor
Tuesday - no appointment necessary
Smoking Cessation Clinic :
STOP SMOKING START LIVING
We provide a special clinic to help people who want to give up smoking. The clinic will offer a
personalised plan, nicotine replacement therapy and ongoing support after a person has given up.
The clinic is run by our Specialist Nurse & a trained Health Care Assistant. Please call us to
book an appointment.
Sexual Health & Family Planning Clinic
In our Sexual Health clinics we offer tests for sexual and urinary health problems, such as:
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sexually transmitted infections (STIs) such as syphilis,gonorrhoea, genital warts, and
chlamydia
HIV or AIDs,cystitis (bladder infection)
Other infections of the genitals, such as thrush.
We also offer Family Planning & Contraception advise, including Emergency Contraception and
FREE Condoms! Please book an appointment with one of our Nurses or GPs.
Non-NHS Services
Non-NHS Medical Examination
Our senior GP, Dr Abu-Nijaila, conducts medical examinations for insurance companies and
other fitness medicals by appointment only. These include HGV licence's, taxi cab, elderly
drivers and pre-employment medicals. There is a charge payable by the patient for these
medicals. Please ask the receptionist for details.
Registration
New Patient Registration
Patients are asked to come into the surgery and complete a registration form. Please bring ID &
proof of address with you.
Our premises have disabled access.
Your Information
Your Personal Information
Your personal details are kept confidential in line with the 1998 Data Protection Act.
Information is shared for general health screening and surveillance, for example smears and
general health checks.
The practice complies with Data Protection and Access to Medical Records legislation.
Identifiable information about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases anonymised patient
information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Concerns & Complaints
Concerns and Complaints
We aim to provide a high quality general medical service. If for any reason you are not happy
with the service provided, please raise it with a member of staff or pick up a concern or
complaints form from reception. This will be passed to the Practice Manager for her response.
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If you don’t feel comfortable with raising your concern with us, you can alternatively
contact Patient Advice and Liaison Service (PALS) on 0800 58 77170.
As a patient of this practice you may be sent a questionnaire to find out your views on our
services, if you receive one please complete it as your views are important to us. We
make every effort to give the best service possible to everyone who attends our practice.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for
remedy’ in relation to complaints handling and involves:
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5.
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Getting it right
Being customer focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or
complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.
Rights & Responsibilities
Rights and Responsibilities
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Please treat staff with the same respect as you wish to receive
Staff have the right to work without fear of their personal safety, verbal or physical abuse
will not be accepted, patients may be removed from the GP list for this type of behaviour.
Please attend your appointment on time
If you are unable to keep your appointment please telephone the surgery in good time so
the appointment can be offered to someone else.
Public Transport
Nearest tube station: Elephant and Castle
Bus Routes: 21, 42, 53, 63, 168, 172, 363, 453
CLICK HERE FOR BUSES TO OLD KENT ROAD
(www.oldkentroadsurgery.nhs.uk/Buses_from_Old_Kent_Road_.pdf)
Staff Details
Doctors
Dr A Abu Nijaila
Dr B Samadi
Dr D Famuboni
Dr A Bhatia
Nurses
Nurse Haddy Khan
Nurse Sma Mliswa
Nurse Trainee Shabana Begum
Healthcare Assistants
Sonia Khan
Practice Management
Rose Wilson
Practice Manager
Reception
Nadia Pires
Receptionist
Tracey Keogh
Receptionist
Rhonda Bishop
Receptionist
Health Visitors
Gemma Lomri: 020 3049 8664
Viv Lawrence: 020 3049 8710
Attached Staff
Katie Meharry
Psychologist
Sharon Peters
Drug Dependency Worker