Management 371: Organizational Behavior
Spring 2011 Semester
Exam II Review
Chapter 2:
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Changing business perspectives (see slides)
o International to Globalization
o Multination to Transnational
Hofstede’s Dimensions of Cultural Difference
Cross-cultural sensitivity
Diversity (see text and slides)
o Ethnic
o Gender
o Age
o Ability
o Valuing diversity
o Advantages and disadvantages
Ethics
o Consequential theory
o Rule-based theory
o Character theory
Sexual Harassment
Organizational Justice
o Distributive
o Procedural
Whistle-blowing
Social Responsibility
Alternative Work Arrangements—pros and cons, etc.
Technological changes and management
o How do you help employees adjust?
Chapter 3: INDIVIDUAL DIFFERENCES
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Propositions of Interactional Psychology
Variables that influence behavior
Personality
The Big Five
Trait Theory
Locus of Control
Self-Efficacy
Self-Esteem
Self-monitoring
Positive and Negative Affect
NO Personality Measurement tools
NO cognitive abilities (slides)
Social perception
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o Characteristics of the perceiver
o Characteristics of the target
o Characteristics of the situation
Social Information Processing Model (slides)
o 4 stages
Barriers to social perception
o Selective perception
o Stereotypes
o First-impression error
o Projection
o Self-fulfilling prophecies
o Other
Impression management
Attributions
o Kelly’s Model (slides)
o Weiner’s Model (slides)
o Internal vs. External Attributions
o Fundamental Attribution Error
o Self-Serving Bias
Chapter 4:
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Attitudes
o ABC of attitudes
o Formation
o And behavior
Cognitive Dissonance
Job satisfaction
o What it’s related to
Organizational Citizenship Behavior
Workplace Deviance Behavior
Organizational Commitment
o Affective
o Continuance
o Normative
Persuasion and
o Source characteristics
o Target characteristics
o Message characteristics
Emotions
o Emotional contagion
NO Ethics (already tested)
Values and cultural differences
Machiavellianism
Cognitive Moral Development
Chapter 5:
o Motivation and work
o Internal (Intrinsic) needs
o Max Weber
o Sigmund Freud
o External (Extrinsic) motivators
o Adam Smith and self-interest
o Frederick Taylor
o Maslow’s Hierarchy
o Theory X and Theory Y
o ERG Theory (Alderfer)
o McClelland’s Need Theory
o Need for achievement
o Need for power
o Need for affiliation
o Herzberg’s 2-Factor Theory
o Motivators
o Hygiene Factors
o Eustress
o Positive Energy and Full Engagement
o Demands and Contributions (p. 81)
o Adam’s Equity Theory
o Equity Sensitives
o Benevolents
o Entitleds
o Expectancy Theory
o Valence
o Expectancy
o Instrumentality
o Cultural Differences in motivation
Chapter 6:
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Learning
Classical conditioning
Operant conditioning
Reinforcement theory
o Reinforcement (positive and negative)
o Punishment
o Extinction
Bandura’s social learning theory
Cognitive learning theories
Goal-setting theory
o Characteristics of effective goals (what makes them motivating)
Role stress
Role conflict
Role ambiguity
Management by Objectives (MBO)
Performance management
o Feedback
 360 degree
 What/when makes feedback motivating
o Rewarding performance
o Correcting poor performance
o Kelly’s Model (see ch 3 slides)
“The Brain at Work”: