Position Description
Job Title: Clinic Care Coordinator (Patient Advocate)
Position Summary:
Tasks and Responsibilities:
1. Assists patients navigating the numerous clinic processes and policies for scheduling
appointments in medical, dental and behavioral clinics.
2. Facilitate arrangements for various clinic services: transportation, prescription refills,
financial aid, energy assistance, safety planning, housing, public assistance, and other
services as identified in the clinic resource guide.
3. Based on defined protocols, direct/take patients to an in-house Clinical social worker or
behavioral health clinician for case management, intake, or follow-up as directed or
needed.
4. Follow up on long or short-term service/treatment plans according to information prepared
by a referring provider/clinician.
5. If applicable, provide foreign language translation services for patients who are unable to
communicate in English with providers or other clinic staff.
6. Work collaboratively with medical, dental and behavioral health, Human Services
departments, the Health Care Home care coordinator, and Hennepin County
agencies/departments to coordinate and enhance quality of care.
7. Utilize the Referral Tracking System to provide referral processing, tracking, and followup for patients who have been identified as having additional service needs.
8. Support clinicians in achieving patient centered goals and act as a patient advocate to best
serve overall patient needs.
9. Interpret and explain clinic policies, regulations, financial obligations, and programs to
clients/patients.
10. Assist patients/clients in preparing necessary forms/paperwork for various
services/organizations and agencies.
11. Act as the liaison for external affiliates (i.e. RS Eden, New Perspectives) and coordinates
use of established scheduling and reporting procedures between clinic and affiliates.
12. Provides patient advocacy when a patient is having issues/difficulty with any clinic
services or processes.
13. Provides back-up for Health Care Home care coordinator.
Education and Experience:
Bachelor's degree in social work, psychology, sociology, human services, or equivalent field or
licensed as a Social Worker by the Minnesota Board of Social Work. No work experience
substitutions will be accepted.
Knowledge, Abilities, and Skills: Must function well in multi-disciplinary work teams. Must
have a good understanding of service integration and its relationship to patient care.
Knowledge of: Community resources for adult, pediatric and senior populations; insurance
processes, financial aid, housing, food shelves, and transportation resources; Internet based
resources; basic computer skills; and Asian or Hispanic cultures is beneficial.
Ability to: Establish good working relationships with clinic staff, obtain information by direct or
collateral research, work independently, analyze problems presented and develop and carry out
effective courses of actions; develop and maintain effective working relationships with other
professionals, agencies, and the public; read and interpret insurance benefits and advocate for
exception to benefits as needed; communicate well using verbal and written methods; and speak
a foreign language preferably Spanish or Hmong is beneficial.
Skill in: Using personal computers and automated tracking systems; prioritizing tasks, handling
multiple issues while meeting timelines, problem identification and problem solving.