EOI for Handheld Terminals
CRIS
INDIAN RAILWAYS
CENTRE FOR RAILWAY INFORMATION SYSTEMS
EOI FOR PROCUREMENT OF HANDHELD TERMINALS AND PRINTERS FOR HHT PROJECT
NEW DELHI
JANUARY 2011
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EOI for Handheld Terminals
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To,
M/s
______________________________
______________________________
______________________________
Subject:
EOI FOR PROCUREMENT OF HANDHELD TERMINALS AND PRINTERS FOR HHT
PROJECT
EOI No: 2011/CRIS/PRS/EOI of HHT/7
File No: CRIS/PRS/PDA/346- II (Expansion)
This EOI document may be downloaded from the websites www.indianrail.gov.in and
www.cris.org.in, filled in the prescribed format and submitted as under in the Tender
box:Last Date and Time of Submission of EOI : Upto 15.00 hrs on 10.02.11.
Date and Time of Opening of EOI : 15.30 hrs on 10.02.11
Chief Manager /PRS,
Centre For Railway Information Systems,
Near Safdarjung Railway Station,
Chanakyapuri,
New Delhi – 110021
Phone :( 011)-24104525, 24106717
Fax: 26877893
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Table of Contents
1
Introduction ............................................................................................................ 4
1.1 Overview of Passenger Reservation System (PRS).......................................... 4
1.2 Overview of HHT Project ................................................................................. 4
2 Scope of the EOI ..................................................................................................... 4
3 Technical specification: .......................................................................................... 5
4 Scope of warranty for the handheld terminal and Printer ..................................... 5
5 Scope of On-Site Support for the handheld terminal and Printer ......................... 6
6 Qualifying Criteria for the Bidder. .......................................................................... 7
7 - Annexure A: Budgetary Estimate/Rate Schedule to be submitted by Bidder .... 8
Annexure B: Technical specifications of the Handheld Terminals and Printers- ........ 10
1- Technical Specification: HHT ............................................................................. 10
2- Technical Specification: HHT with integrated Printer....................................... 11
3- Technical Specification: HHT with dual SIM ..................................................... 12
4- Technical Specification: Printer ........................................................................ 12
5- Device Management Solution........................................................................... 14
8 - Annexure C: Tentative list of 17 Locations for support...................................... 15
9 - Annexure D -Formats in which Offer should be furnished ................................ 16
TF 1. Bidder’s details ................................................................................................ 16
TF 2. Qualification criteria ........................................................................................ 16
TF 3. Client certification should be provided in the following format. ................... 16
TF 4. Documents on technical details ..................................................................... 17
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1
1.1
CRIS
Introduction
Overview of Passenger Reservation System (PRS)
Indian Railways is amongst the largest Railway systems in the world. It provides for a
significant part of the country’s transportation needs, both in the passenger and the
freight segment. The annual revenue of Indian Railways is about Rs. 90,000 Crore.
One of the major applications of Indian Railways is the Passenger Reservation
System (PRS). The PRS provides reservation services to nearly 1 million passengers a
day on over 3500 trains running throughout the country. The PRS is available at over
6000 counters in more than 1800 locations throughout the country, including all
major stations, and important non-railhead locations such as tourist centers and
district headquarters.
The application architecture is distributed with 5 server clusters placed in data
centers in five cities: New Delhi, Mumbai, Kolkata, Chennai and Secunderabad. The
server clusters are connected together by a core IP network based on a mesh of 02
×02 Mbps leased lines communication links.
1.2
Overview of HHT Project
Hand Held Terminals (HHTs) are already functioning in 12 pair of trains. Indian
Railways plans to extend this facility in more number of trains by providing Hand
Held Terminals to the Traveling Ticket Examiners (TTEs), so that the TTEs are able to
carry out tasks like (1) Ability to have the charts downloaded to HHT through GPRS,
(2) Updating the chart while checking the tickets in the coach, (3) Informing the
status of vacancy to Central Server Periodically through GPRS, (4) Collecting excess
fare, (5) Penalty and other charges, issuing the receipt for the same, (6) Report for
the cash colleted by TTE giving a printed receipt to the passenger, etc. CRIS has
developed the application based on IBM Lotus Expeditor technology and is looking
forward to Handheld Terminal manufacturers and partners to provide the devices.
The main objective of floating the EOI is to explore the market for the availability of
low cost devices and printers with the minimum specification required for the HHT
application.
2
Scope of the EOI
2.1 Interested parties should either be OEM or OEM authorized Bidder/ reseller
should offer the handheld terminal and the printer of one or all options as given
below.
1) Handheld terminal HHT (Technical specification Annexure B –Para 1)
a. Only with GSM
b. With dual SIM (GSM + GSM)
c. With dual SIM (GSM+CDMA)
2) Handheld Terminals with Integrated Printer (Annexure B -Para3)
a. Only with GSM
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EOI for Handheld Terminals
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b. With dual SIM (GSM + GSM)
c. With dual SIM (GSM+CDMA)
3) Printer (Annexure B - Para5)
4) Device Management Solution
** Total HHT devices procured would be 550 –which can be of any type given
above.
2.2 The interested parties shall provide at least one number of demo samples of
each of the offered devices and printer for application testing purposes. The HHT
application has already been developed by CRIS, using IBM Lotus Expeditor and
IBM Lotus Mobile Connect software. The necessary documents and CDs
demonstrating the features of the terminals have to be provided by vendor.
2.3 The interested party should provide necessary manpower support for testing
purpose, printing along with necessary device hardware and OS level
customizations.
2.4 After successful testing of the handheld device and printer, CRIS may ask short
listed Bidders to submit formal bids for final purchase during the tender process.
2.5 The EOI should be submitted along with Rate Schedule as per the prescribed
format mentioned at Annexure 1.
3
Technical specification:
3.1 Detailed technical specifications are given in Annexure B. The interested party
must submit an item wise compliance of these technical specifications duly
vetted by OEM.
3.2 The authorized representative should give Bill of Material of the offered
equipment which should be complete and duly vetted by the OEM.
3.3 Authorized representative should have backend agreement with OEM covering
warranty support from OEM as defined in the technical specification. Authorized
representative has to provide documentary evidence for back-to-back support
agreement with the OEM for software upgrades & patches and spares for a
period of 06 years.
4 Scope of warranty for the handheld terminal and Printer
In case of any defects or malfunction of the HHT device/Main Battery/Spare
Battery/USB Cradle/Touch screen damage/Any cable or connector damage/
Thermal Printer, CRIS/Railways will report the faulty equipment to any of the
service centers at the 5 sites and 1 is to 1 device replacement by next business
day is to be provided by the Bidder.
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5 Scope of On-Site Support for the handheld terminal and Printer

The Bidder shall provide On Site support five days a week (Monday to Friday)
9:00 A.M. to 6:00 P.M.) at 17 locations over IR (Tentative list enclosed in
Annexure C)and at 6 main locations (Chanakyapuri (Delhi), IRCA (Delhi),
Mumbai, Chennai, Kolkata and Secunderabad) of CRIS. The service shall
consist of following :-

Bidder has to depute Engineer to do Preventive Maintenance activities, once
in every 3 months at 17 locations. Refer to Annexure C for details of 17
locations. The Report for each of the Device need to be submitted by the
Bidder.
 Bidder through OEM has to provide and install all required patches, upgrades
including upgrade to next higher version of all supplied software and
operating system.
 Bidder has to provide all help in installation of the HHT application, trouble
shooting and fine-tuning
 Bidder has to cover accidental damages and replace the device without any
extra charges.
 Failure to repair / replace the faulty equipment at the locations defined
above within stipulated time frame of 24 hours shall call for penalty @ Rs.
200 per day subject to a maximum of 10% of the cost of the unit
 Bidder will maintain their own inventory of spares so as to give the fast and
efficient service, Carryout all necessary repairs and replacements of parts
without any additional cost, if any.
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6 Qualifying Criteria for the Bidder.

The bidder should be either OEM or authorize representative of OEM.
Following is the qualifying criteria for bidders
S.
No
Parameter
Qualifying criteria
Credential to be provided
1
Financial
stability
Turnover of over Rs. 25 Crore Annual reports of the previous 2
per annum in the previous accounting cycles
two accounting cycles
2
Technology
platform
experience
and
expertise
Demonstrated expertise and
past experience in managing
Handheld Terminals with
Windows
mobile5/6.1/6.5
and Thermal Printers
Documentation showing bidder’s
expertise and past experience in
the
technology
areas
as
mentioned, including details of
the
Hand
Held
terminal,
Operating system and the Printer
managed.
The Bidder shall furnish at least
two Purchase Order/Work Order
of similar equipment. Similar
equipment means Hand Held
Terminals/devices
with
communication support through
a wireless medium and thermal
printer for implementing a
business critical application.
3
Support offices in the
Availability
of Support designated cities, viz., Delhi,
Mumbai, Chennai, Kolkata
Offices
and Secundrabad.
Documents giving complete
details of its customer support
offices at each of the location
* Provide the details for qualifying criteria as per format prescribed in Annexure D.
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7 - Annexure A: Budgetary Estimate/Rate Schedule to be
submitted by Bidder
Item
01
a
b
c
02
a
b
c
HHT
*Qty
Any
other
Tax
Unit
Cost
with tax
Total
Cost
EOI
document
Reference
HHT with GSM
HHT
with
dual
SIM(GSM+GSM)
HHT
with
dual
SIM(GSM+CDMA)
HHT with Integrated
Printer
HHT with integrated
printer with GSM
HHT with integrated
printer
with
dual
SIM(GSM+GSM)
HHT with integrated
printer
with
dual
SIM(GSM+CDMA)
550
Thermal Printer
710
04
Spare Battery
550
05
Spare Charger
550
06
Spare Cradle
550
07
Management Software
and
Hardware
at
Central Site
Management Software
per client
3 Years Warranty for
HHT (Mention year wise
cost)
a) HHT with GSM
b) HHT with dual
09
Vat
Service
Tax
550
03
08
Unit
Cost
550
550
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c)
d)
e)
f)
10
11
12
CRIS
Sim (GSM +
GSM)
HHT with Dual
SIM
(GSM
+CDMA)
HHT
with
integrated
printer and GSM
HHT
with
integrated
printer and dual
Sim (GSM +
GSM)
HHT
with
integrated
printer and Dual
SIM
(GSM
+CDMA)
3
Years
onsite
comprehensive
AMC
550
for HHT (Mention year
wise cost
3 Years Warranty for
Printer (Mention year 710
wise cost)
3
Years
onsite
comprehensive AMC for
710
Printer (Mention year
wise cost)
*Tentative Quantity
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Annexure B: Technical specifications of the Handheld
Terminals and PrintersThese are the minimum specifications.
1- Technical Specification: HHT
S. No.
1
2
3
Item
Handheld Terminal
CPU
Display
4
Full Radio
Communication
5
6
Other network
options
ROM/NAND Flash
7
8
9
10
RAM
SD card Slot
Input
Battery
11
12
Operating System
Ruggedness and IP
Rating
Specifications
Handheld Terminal
Latest Intel PXA270 520 MHz/Samsung or better
Transflective TFT QVGA color with LED backlight with
power save mode
At least 64K color (65,536 colors)
Touch screen
Minimum 3.5” 240X320 or better
GSM
GPRS
EDGE
3G/W-CDMA
Should work with 2.5G/3G data services being
offered / to be launched by various mobile service
providers in India.
Bluetooth Class 1.0/2.0
USB 2.0 with cradle & cord.
256 MB Minimum, expandable to 512 MB, 128 MB
Minimum user space available,
256 MB Minimum configured scalable to 512 MB
SDIO support/SD Card Support
Touch screen with stylus and Keyboard
Main battery Li-ion or Li-ion Polymer. At least
1800mAh, Rechargeable through standard 2 point
Mobile recharging sockets on 110/220 Volts, inside
Train coaches. Device should have 8 hrs Battery
backup with GPRS activated.
Windows Mobile 6.1 or 6.5
Should be able to withstand at least 4 feet drops on
concrete floors on all edges and on screen and have
water resistance capabilities.
The HHT device should be able to withstand dust &
rain & hot weather
As the devices will be used inside high speed moving
train coaches, it should be able to withstand shocks
and drops.
The TFT screen and device should be scratch
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resistant. Please mention all certifications.
12.1
12.2
12.3
12.4
12.5
12.6
13
14
Operating Temp
Storage Temp
Operating Humidity
IP rating
Certification
Agency Approvals
Real time clock &
Network Time
Protocol (NTP)
support
Security Feature
0°C to 50°C
0°C to 60°C
10-90% non-condensing
IP rated for resistance to dust and water
ISO 9001
FCC,ICS, CSA,IEC
Device should have real time clock so that time of
device will not change even if battery is removed.
The device should also support time synchronization
using NTP or SNTP.
Facility to create guest account at device so that user
will not be able to do any unnecessary modifications
Device should have network diagnostic features like
PING, TRACE ROUTE etc.
15
Diagnostic features
16
Antivirus protection
17
Product acceptability The offered solution will be accepted only after a
sample is successfully tested in working scenario.
Device should have licensed antivirus software .
2- Technical Specification: HHT with integrated Printer
Similar as above (Technical Specification: HHT (option1) with following additional
feature
S. No.
1
Item
Printer
Specifications
2” Thermal printer with min 80mm/Sec speed
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3- Technical Specification: HHT with dual SIM
Similar as above (Technical Specification: HHT option1 and option2) with following
additional features
S. No.
1
Item
Dual SIM Facility
2
Data services on
GSM SIM
3
CDMA Data services
Specifications
Device should have Dual SIM facility with following
combinations :
a) GSM + GSM
b) GSM + CDMA
In each of the above combination the device should
have switchover software so that device can
automatically swap the network to one with better
signal strength
GSM
GPRS
EDGE
3G/WCDMA
Should work with 2.5G/3G data services being offered
/ to be launched by various service providers in India
CDMA 1x
CDMA 2000 1x (EVDO)
Should work with high speed (3.1Mbps) data services
being offered by various service providers in India .
4- Technical Specification: Printer
S. No.
1
2
2.1
2.2
2.3
2.4
3
3.1
3.2
4
4.1
Item
Processor
Print Characteristics
Print method:
Resolution:
Print speed:
Tear-off
Print Area
Print :
Empty Feed
Media Characteristics
4.2
4.3
4.4
Max. Roll Size:
Max. Media Width
Thickness:
Media Types:
5
Memory
Specifications
32-bit high-performance processor
Direct Thermal
min 203 dpi/8 dots per mm
min. 2” per second
Yes
2.9’’ or 3”
Min. 5” to max 40” programmable
1.88”/47.8mm O.D on a .4”/10.2 mm to .75”/19
mm I.D. core
3”
2 mil/.0508 mm to 4 mil/0.1016 mm
Direct thermal receipt paper with ink invisibility
min. after 2 yrs.
min. 8 MB SRAM, min. 4 MB Flash
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6
Connectivity
7
Windows® compatibility
8
8.4
Fonts and Character
Sets
Standard fonts:
Optional fonts:
International character
sets (standard):
Graphic Features
9
Bar Code Symbologies
10
Belt Strap
11
Power
12
Protective Skins/Case
13
Ruggedness and IP
Rating
Operating Temp
Storage Temp
Operating Humidity
IP rating
Drops to concrete
Certification
Agency Approvals
Weight(with battery)
General
Simple to Operate
Single push-button
media access for simple
re-loading
Intuitive LEDs indicate
on/off, error and
connectivity status
8.1
8.2
8.3
13.1
13.2
13.3
13.4
13.5
14
15
16
17
17.1
17.2
17.3
CRIS
USB 2.0 wire (for connecting computer, handheld mobile scanner) and Bluetooth device
built-in for connectivity (Bluetooth 2.0),
(Pocket PC, Windows XP, 2000, Windows
Mobile 5( and above) and NT via OEM Windows
printer driver
25 bitmapped,1 smooth, scalable
downloadable bitmapped and scalable fonts
Multilingual support for Hindi and other Indian
languages
Supports user-defined fonts and graphics
Code 39, Code 93,UCC/EAN128,Code
128,Codabar (NW-7), Interleaved 2-of-5, UPCA,UPC-E, 2 & 5 digit add-on, EAN-8, EAN13,EAN14, 2 & 5 digit add-on, PDF417, Maxi
Code.
To keep hands free, an optional belt strap
should be available as an alternative to the belt
clip.
Rechargeable lithium ion battery fitted printer
with power adapter should be supplied with
minimum 8 - 10 hrs of battery backup
To protect the device from dust, water and
vibrations Protective skin/case should be
supplied
0°C to 50°C
0°C to 60°C
10-90% non-condensing
IP rated for resistance to water
Resists repeated min. 4’ drops to concrete
ISO 9001
FCC,ICS, CSA,IEC
Max 500gm
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5- Device Management Solution
The main objective of above solution is to provide feature for deploying, managing,
securing and supporting remote Hand held terminals connected over GPRS/ Wi-Fi /
cradle through a central location. The solution offered should have following basic
functionalities
123456789-
Install the exe at Devices from Central server
Update the software patches as well as OS patches.
Replace configurable files of devices.
Change the setting of devices.
Get the remote desktop access of device.
Download the files from devices to the central server.
Lock the device if lost.
Facility to broadcast the message to all devices.
Inventory Management
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8 - Annexure C: Tentative list of 17 Locations for support
S.NO
ZONE
HQ CODE
HQ NAME
1
WCR
JBP
JABALPUR
2
NR
DLI
Delhi
3
SR
MAS
CHENNAI CENTRAL
4
SWR
UBL
HUBLI JN
5
ER
HWH
HOWRAH
6
SER
KOAA
KOLKATA
7
NCR
ALD
ALLAHABAD
8
NFR
GHY
GUWAHAIT
9
ECR
HJP
HAJIPUR JN
10
SCR
SC
SECUNDERABAD
11
SECR
BSP
BILASPUR JN
12
KRCL
MUMBAI
MUMBAI
13
NWR
JP
JAIPUR
14
WR
BCT
MUMBAI CENTRAL
15
NE
GKP
GORAKHPUR JN
16
CR
CSTM
MUMBAI CST
17
ECOR
BBS
BHUBANESWAR
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9 - Annexure D -Formats in which Offer should be furnished
TF 1. Bidder’s details
Item
Response to be filled in by
bidder
Full name of prime bidder's firm
Full address, telephone numbers, fax numbers, and
email address of the primary office of the
organization / main / head / corporate office
Full address, telephone and fax numbers, and email
addresses of the office of the organization dealing
with this tender
Name, designation and full address of the person
heading the office dealing with this document,
including contact numbers and email address
TF 2. Qualification criteria
Item
Response to be filled in by
bidder
Annual turnover of bidder for each of the last two
financial years. Specify month and year of closing of
last financial year.
Furnish at least two Purchase Order/Work Order of
similar equipment along with client details to be
given in TF3 format.
Details of the bidders past experience
Support offices in the designated cities, viz., Delhi,
Mumbai, Chennai, Kolkata and Secundrabad.
Documents giving complete details of its customer
support offices at each of the location.
TF 3. Client certification should be provided in the following format.
Item
1
Client’s name and address
2
Project name
3
Approximate cost of the project in Indian
Rupees
Response to be filled in by bidder
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EOI for Handheld Terminals
Item
4
Brief description of the project
6
Bidder’s role in project
7
Date of award of the contract
8
Date of commencement of the service
9
Software and Hardware platforms used
10
Contact person / project manager from the
Bidder’s organization
11
Project / service manager from client
organization
CRIS
Response to be filled in by bidder
TF 4. Documents on technical details
Item
1
Compliance of Items specified in technical
specification (present in Annexure B) duly
vetted by OEM
2
Undertaking from respective OEM’s
clearly indicating the scope of warranty &
timeframe
Response to be filled in by bidder
17