Marie Curie Cancer Care Job description Job title Fundraising Monitoring and Evaluation Officer Accountable to Head of Innovation, Fundraising Line Managed by Monitoring and Evaluation Manager, Analytics Team Job reference LAE2017 Department Technology, Digital and Analytics (TDA) and Fundraising Location London 89AE Context Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2012/13, we cared for a total of 38,777 patients. We are best known for our network of over 2,000 Marie Curie Nurses, who work in the homes of terminally ill patients across the UK, providing practical care and support. Our nine Marie Curie Hospices across the UK provide expert care and the best quality of life for people with cancer and other illnesses. We are the biggest provider of hospice beds outside the NHS, and we are expanding outpatient and day services at all our hospices. We are also a leader in research into the best ways of caring for people with terminal illnesses, and how care could be improved in future, and we campaign for more patients to be able to be cared for and die in their place of choice. In order to provide and grow these services, Marie Curie deliver a wide range of fundraising products, including direct marketing, regular giving, legacies, community events, major gifts and corporate fundraising. In 2012/13, we raised a total of £83.6m in voluntary income, and we hope to grow this to £100m+ over the next few years. This growth is dependent on our ability to improve our understanding of what drives the performance of our fundraising products, which is why a fundraising monitoring and evaluation role is being created. This post sits between the Fundraising and Analytics teams. The role holder is ultimately accountable to Fundraising, will be line-managed by the Monitoring and Evaluation Manager in the Analytics team, and will work closely with the Monitoring and Evaluation officer who focusses on the evaluation of services delivered to patients and families. This new role forms part of our strategy to build monitoring and evaluation support and expertise across the organisation. This role will be key to enabling the charity to increase the net income from our Fundraising products that make our charitable activities possible. Primary Job Purpose To manage the monitoring and evaluation of a wide range of fundraising products delivered by Marie Curie Cancer Care. This will include using your qualitative and quantitative analytical skills to provide insight into what these data mean for the charity. You will also design fundraising product reviews and evaluations; undertake evaluation fieldwork, desk research and analysis; present findings to a range of audiences, both in writing and in person; and work closely with colleagues involved in fundraising product design and execution. You will be required to: Manage and advise on the design of evaluations of fundraising products. Use your analytical skills to produce succinct insights into the operational implications of the data and deliver recommendations for business improvements. Gather data, both through fieldwork such as depth interviews, focus groups and surveys, and from management information systems, adhering to the charity’s data protection and ethical standards. As Marie Curie has fundraising offices across the UK, this may require some travel. Use a range of qualitative and quantitative methods to analyse the data gathered by yourself and others, and provide informal peer-review of analysis that others have undertaken. Write up findings for a range of audiences, with a particular focus on concise, non-technical summaries which can be used to inform the decision-making of managers within Fundraising and Marketing. Project manage a portfolio of fundraising product reviews and evaluations. Provide advice to Fundraising and Marketing colleagues on conducting their own evaluation work through the developing Evaluation Toolkit. Your work should facilitate a learning culture within the organisation and should seek to engage actively individuals from across the organisation in the development of evaluation projects and in consideration of the ways in which the learning generated may change practice. Key Responsibilities 1. To lead on the delivery of fundraising product reviews and evaluations, ensuring high quality outputs against agreed milestones. 2. To use your analytical skills to turn large volumes of data into succinct insights to support operational decision-making. 3. To use your knowledge of research methods to design fundraising product reviews and evaluations (e.g. considering sampling, qualitative topic guides, survey design). 4. To conduct evaluation fieldwork for a range of projects in the Marie Curie evaluation portfolio. This will include qualitative in-depth interviews, focus groups, and surveys. 5. To analyse a range of evaluation data, which you may or may not have collected yourself, using your own quantitative, qualitative and problem structuring skills as well as the skills of others in the directorate team, drawing on the expertise of academic partners where appropriate. 6. To support teams across the organisation to adopt appropriate evaluation design, analysis and reporting through the new Evaluation Toolkit. 7. To support the strategic activities of both the Fundraising and the TDA Directorates which aim to create a more evidence-aware culture within the charity. General In addition to the specific duties and responsibilities outlined in this job description, all Marie Curie Cancer Care employees should be aware of their specific responsibilities towards the following: Marie Curie Cancer Care operates a no-smoking policy. The post holder should either be a nonsmoker or be prepared not to smoke in any Charity premises, grounds or vehicles or when on Marie Curie Cancer Care business outside the office. Adhere to all health and safety and fire regulations and to co-operate with the Charity in maintaining good standards of health and safety. Uphold ethical and professional standards and not behave in a manner that is likely to bring the Charity into disrepute. Promote and sustain a responsible attitude towards equal opportunities and diversity within the Charity. Demonstrate a commitment to ongoing registration requirements or any national professional or occupational standards associated with the role. Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role. For designated roles, the post holder will be responsible for health & safety, business continuity planning and/or risk management. (These responsibilities will be notified on appointment). Marie Curie Cancer Care is committed to encouraging volunteering throughout the organisation and as such the post holder will be expected to support and respect volunteers, and may be asked to work alongside or supervise a volunteer as part of their role whilst working at Marie Curie Cancer Care. This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder Marie Curie Cancer Care Person Specification Job title: Fundraising Monitoring and Evaluation Officer Job reference: LAE2017 Criteria Essential Desirable Skills / Abilities Expertise in evaluation techniques – defining evaluation questions, revealing assumptions, using a range of methods to collect and analyse data, drawing insightful conclusions and identifying implications for practice. Expertise in survey methodologies, including questionnaire design and sampling, and experience of managing survey fieldwork. Project Management expertise – skilled in use of tools of project management. Expertise in quantitative research methods, including the analysis of products / administrative data. Expertise in specialist software, e.g. SPSS, Visio, qualitative analysis software. Ability to present information clearly, concisely and appropriately for an intended audience, both in writing and in person. Experiencing of A / B testing IT literate – able to use Word, Excel, PowerPoint to a high standard Interview Examples of previous work CV Experience of economic evaluation methods. Expertise in qualitative research methods, including research design, sampling, undertaking fieldwork, coding responses and rigorous thematic analysis. Able to set own plans and priorities, and mange own workload to meet targets and timescales. How assessed Able to communicate with fundraising and delivery teams in order to describe and define aims and outcomes for evaluation Knowledge Knowledge and experience in defining evaluation protocols and range of qualitative evaluation methodologies Specialised analytical knowledge of economics, statistics or social research Knowledge of a range of quantitative and qualitative research methods, as well as experimental design Understanding of how to synthesise data from mixed methodologies. Knowledge of ethical issues for research and evaluation Knowledge about fundraising best practice Qualifications, Undergraduate degree in training and relevant field education Formal training in quantitative and qualitative research methods Experience Other requirements Proven track record of collecting, analysing and presenting evaluation data to a high standard. Willing to travel, sometimes overnight, across the UK Interview CV Experience of providing analysis to support fundraising decisions Interview CV Interview Where appropriate, reasonable adjustments to these criteria will be considered to accommodate personal circumstances such as disabilities Marie Curie Cancer Care Terms and conditions Job title Fundraising Monitoring and Evaluation Officer Job reference LAE2017 Salary scale Marie Curie Cancer Care Salary £28,986 to £32,206 plus London Allowance of £2,550 per annum Annual leave entitlement 25 days per year, plus bank holidays Notice period One month after probation period Working hours 35 hours per week, Probationary period Six months Other benefits Stakeholders Pension Scheme Season Ticket Loan Bike Loan Closing date: 15/07/2014