Carol Sperduto
355 Bronx River Road #4N
Yonkers, NY 10704
Cell: (914) 960-9201
Home: (914) 237-6752
sperduto@optonline.net
OBJECTIVE:
To secure a position allowing me to use my varied knowledge of administrative services
and facilities management to aid in the company’s growth and function
EXPERIENCE:
C-Clean Corporation / Better Building Services (Temporary Position / July 2007 – Present)
551 Westchester Avenue
Rye Brook, NY 10573
Office Manager/Sales & Customer Service Representative
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Implemented procedures for tracking work orders, supply requests and supply orders to ensure
accurate billing and payroll processing
Initiated use of green cleaning products
Implemented inventory control procedure
Prepare contracts, proposals, correspondence
Ensure quality of service to customers by making regular site visits
Supervise and train administrative support staff
Written and telephonic communication with customers and vendors
Order and maintain office equipment
Update policies and procedures
Provide administrative support to the Vice President of the general contracting division
Researched and wrote Italian trivia fill-in and introductions for red carpet music program performances at
the NYC Columbus Day Parade
Richard G. Baccari & Company, LLP (Temporary Position / March 2007 – July 2007)
10 Mitchell Place
White Plains, NY 10601
Executive Assistant
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Write procedures manual
Scan back up documents for preparation of tax returns; log progress of tax return preparation; update
tax law library
Answer telephones and route calls; process incoming mail; post outgoing mail; maintain inventory of
office supplies; maintain office equipment
St. Vincent’s Catholic Medical Centers (Temporary Position / September 2006 – January 2007)
St. Vincent’s Hospital – Westchester Division
275 North Street
Harrison, New York 10528
Executive Assistant to the Medical Director
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Implemented a process reducing the credentialing time of prospective medical staff
Executed a process for completing child abuse investigations prior to start date of new medical staff
Improved the process of recording time and attendance to eliminate inconsistencies
Acted as liaison between Medical Director and Medical Staff
Collected and verified documentation for credentialing of psychiatrists, nurse practitioners and
psychologists; ensuring that certifications were up to date
Logged and scheduled patient medical evaluations
Supervised and trained administrative support staff; prepared performance evaluations
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Managed incoming phone calls; greeted visitors; opened & distributed incoming mail; transcribed
recorded correspondence; scheduled meetings
Tracked time and attendance of Medical Staff; prepared time cards for submission to Payroll
Department; coordinated physician coverage for nights and weekends
Prepared departmental purchase requests
fassforward consulting group, Inc. (January, 2004 – August 2006)
629 Fifth Avenue
Pelham, New York 10803
Administrative Operations Manager
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Familiarized the executive partners with fundamental administrative needs required to streamline
basic office operations allowing for effective and efficient work flow resulting in increased revenue
Wrote the company’s first employee handbook
Coordinated the move to a larger office
Accounts payable; accounts receivable; prepared expense reports; approved purchases
Recruited, trained and supervised administrative support staff
Scheduled appointments; made travel arrangements; coordinated logistics of off-site meetings &
presentations
Managed incoming phone calls; greeted visitors; opened & distributed incoming mail; managed
communication with clients and vendors
Document production; proofreading; inventory and supply management; purchased and maintained
equipment
AFFINITY Health Plan (June, 1996 – July, 2003)
(Formerly GENESIS Healthplan, Inc. and The Bronx Health Plan)
1 Executive Boulevard
Yonkers, NY 10701
Manager, Administrative Services and Facilities
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Upon sale of GENESIS Healthplan, oversaw deconstruction of two offices, the expansion of
remaining office and the integration of administrative staff with that of The Bronx Health Plan
Supervised construction of new office, working directly with contractors and vendors; reviewing and
revising floor plans; determining furniture and equipment requirements; selecting fabrics and finishes;
and supervising deliveries and installations
Organized the installation of a new access pass security system guaranteeing synchronization
between multiple offices; entered data of 600+ employees into the new system assigning specific
access times and locations to each person
Designed Child Health Plus application, simplifying the application process and ensuring NYSDOH
requirements were met
Following the events of 9/11, received disaster recovery training
Planned office space changes; oversaw outside contractors for space planning and office renovations
Managed all corporate properties including security systems, disaster recovery and safety issues
Coordinated outsourced facility services (messenger services, office cleaning, landscaping, HVAC)
Oversaw internal production and mail room services, inventory control, reception services, and
secretarial support
Recruited, hired, & trained support staff; ensured staff knowledge of policies and procedures;
prepared staff performance appraisals
Designed documents and publications for use by Marketing, Member Services and Provider Relations
Departments
Data entry of corporate time and attendance; reviewed and approved departmental accounts payable
requests
Managed inter-departmental procedures and forms; oversaw inventory and supply management
systems; coordinated usage of conference rooms
Planned corporate events
Morgan Grenfell Capital Management Ltd. (June, 1994 - June, 1996)
885 Third Avenue
New York, New York 10022
Executive Assistant to the Vice President of Marketing
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Provided direct administrative support to the Vice President and the Director of Marketing
Provided administrative support as needed to the President and 9 additional directors and managers
of the Marketing Department
Opened and distributed mail; answered telephones; routed calls; prepared correspondence, prepared
expense reports and presentations; entered activity updates and correspondence into client tracking
system; machine transcription
Scheduled appointments; processed conference registrations; coordinated travel needs
Schwartz, Franzman, Suchman & Company, CPAs (March, 1984 - February, 1994)
501 Madison Avenue
New York, New York 10022
Office Manager, Bookkeeper
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Accounts receivable; accounts payable; reconciled monthly bank statements
Typed financial statements, correspondence, and invoices; photocopied and assembled individual
and corporate income tax returns
Answered telephones and routed calls; processed incoming mail; posted outgoing mail; maintained
inventory of office supplies; updated tax law library; maintained office equipment
Supervised and trained support staff
Dictation Disc Company (February, 1976 - January, 1984)
240 Madison Avenue
New York, New York 10016
Office Manager, Bookkeeper, Secretary
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Assisted in the development of ALPHAHAND, an alphabet-based shorthand system , and DICTATION
FOR MACHINE TRANSCRIPTION, a course used by schools and corporations
Supervised and trained staff
Accounts receivable; accounts payable; processed company payroll; customer billing; collection of
delinquent accounts
Written and telephonic communication with customers and vendors; ordered and maintained office
equipment; updated mailing lists; typed transcripts for publications
Acted as company sales representative at various educational product conventions throughout the
country; trained new sales representatives on telephonic selling techniques and sales procedures at
conventions
EDUCATION:
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Walton High School - 2780 Reservoir Avenue, Bronx, NY 10468 (Valedictorian)
Netcom Information Technology - 350 Fifth Avenue, New York, NY 10118 (Excel, PowerPoint and
Quickbooks Training)
Pratt Institute - 144 West 14th Street, New York, NY 10011 (AutoCAD LT2000 Training)
SKILLS:
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Typing 70 wpm, Statistical Typing 169 spm, Microsoft Word, Outlook, Excel, Quickbooks, PowerPoint
Working knowledge of AutoCAD LT2000, GroupWise, NexSentry Manager Security Management
System, Spectrum, HR Vantage
MISCELLANEOUS:
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New York State Notary
Member, International Facilities Management Association (IFMA)