DR A.U.H. GONI
SHAKESPEARE ROAD PERSONAL MEDICAL SERVICES CENTRE
50, SHAKESPEARE ROAD, ROTHERHAM, S65 1QY
This Leaflet has been produced to inform you about the Practice and to help you make the best use of the services
provided.
DOCTORS PROVIDING SERVICES
Dr. Ahsan-Ul-Haq Goni, (Male) MBBS, DCH, DFFP (Lond), HCT (Sheff), Cert. Teaching the Teachers
(Sheff).Cert.in Management of Drug Misuse(RCGP)
Dr. Goni is Mentor/Facilitator for a Group of General Practitioners undertaking Joint Portfolio Learning
Dr.Muhammed Saleem Chauhdry, (Male) MBBS
Dr. Saheel Hussain Batt (Male), MBB, MDCH (Clinical Hypnosis), Cert in Management of Drug Misuse
(RCGP)
Dr Nassim Rashid (Locum) (Female), MB ChB
Dr Abdul Rashid (Locum) (Male), MB ChB
.
PRACTICE AREA
The Practice Accepts Patients Residing in the Following Areas:
Eastwood, East Dene, East Herringthorpe, Holmes, Broom, Clifton, Central Rotherham, Rawmarsh, Dalton,
Thrybergh, Wickersley, Bramley, Whiston, Brinsworth, Tinsley, Kimberworth Park and Meadowbank.
NURSING TEAM
The Practice employs two Practice Nurse’s, Carol Hood RGN & Jane Emerson RGN, who can deal with
Minor Illnesses and holds separate Disease Management and Health Promotion Clinics.
The Nursing Team sees patients By Appointment and provides the following the services:Diabetic Clinic – Asthma Clinic – Coronary Heart Disease Clinic – Immunisations –
Well Man/Woman Clinics – Aural Care – Phlebotomy Service – Smoking Cessation Advice – Cervical
Cytology.
A Health Care Assistant, Caroline Roberts, is also employed by the practice.
ATTACHED HEALTH PROFESSIONALS
Health Visitors
District Nurses
Midwives
Primary care mental health worker
Counsellor
1
Dietician
Phlebotomist
Drug care worker
Pharmacist
Interpreter
Alcohol Key Worker
Community Matron
HIV Clinical Nurse Specialist
SURGERY HOURS
Shakespeare Road
Personal Medical Services Centre
50, Shakespeare Road
Rotherham
S65 1QY
Tel: 01709 830730
Fax: 01709 837000
Ridgeway Medical Centre
14/16, Ridgeway
East Herringthorpe
Rotherham
S65 3PG
Tel: 01709 850072
Surgery Hours:
9 – 11am Monday to Friday
4 – 6.30pm Monday, Wednesday, Thursday,
& Friday
6.30pm-7pm Tuesday Evening
6.30pm-8.30pm Thursday Evening
Consultations are By Appointment only
11.45am – 12.45pm
Monday, Tuesday, Thursday and
Friday
9am – 12.30pm Wednesday
5pm – 6pm Monday & Friday
Consultations are By Appointment only
An Appointment is normally for Ten Minutes and is for ONE PATIENT ONLY.
OPENING HOURS
Shakespeare Road Surgery is open between 8.00am and 6.30pm weekdays. The Surgery has access for
Disabled Patients.
Ridgeway Medical Centre is open between 9am and 1pm weekdays & 4.30pm – 6pm Monday & Friday.
The Surgery has access for Disabled Patients.
EXTENDED HOURS
Shakespeare Road Surgery is also open from 6.30pm-8.30pm every Thursday evening & every Tuesday
evening from 6.30pm-7.00pm, to make an appointment please telephone or call into the Surgery.
2
ONLINE SERVICES
The Practice now offers online services to registered patients. Once registered to access online services
you can order prescriptions, book appointments and view a summary of your medical record. To register for
these services, please enquire at the reception desk and one of our Receptionists will be happy to advise
you.
APPOINTMENTS
To make an appointment, patients should either telephone or call at the surgery of their choice during
opening hours, or you can now book an appointment online, ask the receptionists for further details.
Patients have the right to express a preference to see a particular doctor or nurse but it should be
understood that they might have to wait longer for an appointment if their preferred choice of clinician has a
longer waiting list than other clinicians.
A separate appointment is needed for each patient.
Any patient unable to keep an appointment should let the surgery know as soon as possible to enable us to
fit in another patient.
TELEPHONE ADVICE -TRIAGING
The Doctor’s & Nurses are available to give telephone advice. If you require a phone call, please contact us
before 10.30am. Please remember to say if your query is urgent.
Should you need to speak to a Doctor or Nurse personally you should telephone the Surgery Monday to Friday and you will be
placed on the triage list. The Doctor or Nurse will return your call after morning surgery.
PHARMACY FIRST MINOR AILMENTS SCHEME
Your Pharmacist is a qualified health care professional. Patients need not see a GP for a range of common
ailments, patients can use the Pharmacy First Service Scheme, this enables patients to receive medication
direct from the Pharmacist without a prescription.
NAMED GP
Patients can request to see a specific GP on a regular basis, if you have not already stated who you would like your
usual GP to be please inform the Receptionists.
PATIENTS REQUIRING REFERRAL TO HOSPITAL
When the Doctor decides that you need to be seen by a Hospital Consultant/Clinician, you will be offered a
choice of Hospital, Clinician and date and time for your appointment that is most convenient to you.
REPEAT PRESCRIPTIONS
You can order your repeat prescription by dropping the right hand side of your prescription (counterfoil) in a
box provided in the waiting room.
You should tick the items you require, on the counterfoil, which was attached to your last Prescription.
You can post the right hand side of your prescription to us indicating the items you require, include a selfaddressed envelop and we will post your prescription to you.
3
Your new prescription will be ready to collect in two working days. All repeat prescriptions are processed
within 48 hours.
The Practice will accept telephone requests for repeat prescriptions.
You can now order your repeat prescription online, ask the receptionists for further details.
The Doctor regularly reviews repeat Medication. When the review date shown on your tear-off
Slip (counterfoil) has expired; prescriptions cannot be issued without being re-authorised by a doctor. All
patients who have a repeat prescription are required to undertake a medication review every six months.
Please note: The Medical Centre will be unable to issue a repeat prescription without a medication review.
HOME VISITS
These are reserved for those genuinely unable to attend at the surgery. In general, most patients can be
safely brought to the surgery without causing harm no matter what the medical problem.
Requests for Home Visits should be made before 10am. It is for the Doctor to decide whether a Home Visit
is necessary based on the information that is given on the patient’s symptoms/condition. Please be
prepared to give this information to the Practice Team Member who takes your call. Please give a contact
telephone number if possible.
OUT OF HOURS SERVICE
When the Surgery is closed, the Out of Hours Services are provided by NHS England, South Yorkshire &
Bassetlaw. To access the Out of Hours Service, you should telephone Shakespeare Road Surgery on
01709 830730 and listen to the recorded message.
WALK IN CENTRE
Minor illnesses and injuries do not necessarily need treating at the Hospital Accident and Emergency
Department. A Walk in Centre is available at Rotherham Community Health Centre, Greasbrough Road
(next to Bailey Suite) between 8am and 9pm seven days a week (Monday-Sunday) and Bank Holidays
which provides Health Care Advice, treatment and information on a wide variety problems from Local GP’s,
Nurse Practitioners, Community Nurses and Emergency Care Practitioners – No appointment is required.
HOW TO REGISTER WITH THE PRACTICE
Anyone wishing to register as patient with the Practice should speak to a Receptionist at either of the
Surgeries to arrange for completion of the appropriate forms.
Patients who the practice has removed from the list because of their behaviour will not be registered.
CHANGING YOUR ADDRESS
Please tell us if you change your address /or telephone number. Changes of address Forms are available at
reception.
SERVICES PROVIDED






General Medical Services
Maternity Medical Services
Contraceptive Services
Cervical Screening
Child Health Surveillance
Minor Surgery
4









Substance Misuse Clinic at R/W Medical Centre & S/Rd Health
Centre.
Travel Vaccinations
INR Monitoring
Weight Monitoring
Counselling
Triage for Minor Illnesses
Choose & Book your Hospital Appointment
Alcohol Services
Phlebotomy
RIGHT TO SERVICES
Patients registered with the Practice have a Right to the Services that are provided. In like manner, the
Practice has a Right to expect Patients to attend and be on time for their Appointment and, when unable to
keep an Appointment, to cancel it, so that time is not wasted and someone else can be seen.
The Practice will not tolerate Abuse of any kind or Violence aimed at any Member of the Practice Team or
any Person Visiting the Surgery Premises. Any Person Threatening Violence or Abusing Staff will be
removed from the Practice List.
COMPLAINTS
The Practice operates an Approved Complaints Procedure and a separate leaflet explaining this is available
from Reception.
ACCESS TO MEDICAL RECORDS
Patients have the right of access to their own health records. Under the Data Protection Act (DPA) they are
entitled to see all information relating to their physical or mental health which has been recorded by or on
behalf of a ‘Health Professional’ in connection with their care.
COMMENTS & FEEDBACK
Practice is always happy to receive and act upon any comments or concerns. We will be pleased to have
your compliments & appreciations as well.
All such written comments on our services should be placed in the Suggestion Box in front of the Reception
Counter.
CONFIDENTIALITY
The Practice is registered under the Data Protection Act with the Data Protection Registrar and any
information that we hold on you is subject to the conditions imposed upon us by the Data Protection Act.
Patient information is shared with practice staff and allied healthcare professionals only when necessary. All
these members of staff have signed and strictly adhered to the Data Protection Act.
WE ASK:

That you treat all staff with due courtesy and respect.
5


That you follow our advice and ask if any aspect of your management is un-clear to you.
That you make every effort to attend surgery rather than ask for home visits. Home visiting is an
inefficient use of Doctor’s time and the examination facilities in most people’s homes does not
match those available at the surgery.

That you only use the emergency out of hours service if your problem is genuinely urgent and
cannot wait until we are open. Dealing with non-urgent problems and trivia delays the emergency
Doctors and may cause unnecessary suffering for more serious cases. It could also cost lives.
That you are punctual for appointments and cancel them well in advance if they are no longer
needed. Missing booked appointments inconveniences us and your fellow patients whose
need may be greater than yours may.
That you are patient if we are delayed and running behind during surgery. We allow 10 minutes per
patient but sometimes problems are more complicated and may take longer to deal with.
Remember you too may have a complicated problem one day, which requires more time to sort out.
If you require an appointment that may take longer than 10 minutes, please inform the receptionist,
when booking the appointment.
If you are more than 10 minutes late for an appointment, you will be told that if you wish to be seen
you will have to wait until the Clinician has a ‘gap’ and this might mean waiting until the end of
surgery.
If you are over 16, and have not seen a doctor in the last 3 years, or over 75, and have not seen a
doctor in the past year, and would like to have a ‘well person’ appointment, please ask the
receptionist to arrange one.
You co-operate with the colorectal cancer prevention programme.






WE AIM:









To give you our best possible care at all times.
To involve you as a partner in your care and to inform you about all aspects of your management
and not to follow a course of management without your consent.
To treat you with courtesy and respect and equality, irrespective of the nature of your health
problems.
To identify ourselves to you clearly and make it clear how to contact us if needed.
To give you an appointment with a Doctor within 2 working days and to see urgent problems within
1 working day, in line with the NHS plan.
To give you an appointment with a nurse, or any other health professional within 1 day, excluding
staff leave periods.
To try to run to time for appointments but if we are delayed for any reason, our staff will inform you
if your wait is likely to exceed 30 minutes.
To make home visits if appropriate for those patients who are too ill or infirm to attend the surgery.
We aim to allow you to see the doctor of your choice but this may not always be possible.
HELP US TO HELP YOU STAY HEALTHY BY:
NOT SMOKING
Help with giving up is available from your Doctor or Nurse.
EATING HEALTHILY
A high-fibre, low fat diet is best.
6
REGULAR EXERCISE
The equivalent of 30 minutes brisk walk daily reduces blood pressure, cholesterol and your risk of heart
disease.
TAKING ALCOHOL IN MODERATION
If you were drinking, a maximum of 21 units per week for men and 14 units per week for women, with
alcohol free days.
NOT USING ILLICIT SUBSTANCES
HAVING REGULAR CERVICAL SMEARS
All the evidence suggests that it is women who never had smears who have the highest risk of death from
cervical cancer.
ATTENDING FOR ROUTINE BREAST SCREENING
Ladies 50 years old or when invited. This may help detect breast cancer earlier when it is more easily cured.
ALL THE RECOMMENDED VACCINATIONS WHEN DUE
All are safe but if you have any concerns please discuss them with your Doctor, Nurse, or Health Visitor.
KEEPING YOUR OWN ADULT VACCINATIONS UPTO DATE
This is especially true for foreign travel when up to 8 weeks notification may be needed in order to ensure
maximum protection for travellers.
FOLLOWING ALL INSTRUCTIONS GIVEN BY A DOCTOR OR NURSE CAREFULLY AND TAKING
YOUR MEDICATION AS ADVISED
If you forget anything or do not understand what you have been told or if you feel your medication do not
suit you, please discuss with us.
The Practice provides services to Patients under a Contract with NHS England, South Yorkshire & Bassetlaw
Team, Oak House, Moorhead Way, Bramley, Rotherham, S66 1YY – Telephone 01709 302000 - Fax:
01709 302002 – Email: england.sybprimarycare@nhs.net
Date:
Review Date:
September 2015
September 2016
7