28 Beaumont Street
28 Beaumont Street
Oxford, OX1 2NP
Surgery 01865 311 811
Website www.28beaumontstreet.co.uk
When the surgery is closed call 0845 345 8995
The friendly Oxford surgery – Quality with Kindness
Welcome to 28 Beaumont Street, a practice that offers a full range of medical services to
residents and students in and around Oxford. We are a small practice in the centre of the town.
Our small size means you can expect a personal service, with appointments at the times which
suit you, and with the clinical staff of your choice. We are ideally situated for people who live or
work in the centre of Oxford, but welcome residents and visitors based in any part of Oxford.
As a practice we have scored very well on the Quality and Outcomes Framework, the national
programme for resourcing and rewarding good medical practice. Find out more here
(www.qof.ic.nhs.uk/index.asp) .
Opening Hours
Find out when our practice is open, what the GP consulting times are and what to do if you need
help when the practice is closed.Find out more
Repeat Prescriptions
Do you need to re-order your medication? Visit our prescriptions page and complete the online
form.Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our
registration forms and come see us.Find out more
Dealing With Emergencies
For information about emergencies please see our Emergencies Section
Opening Times
The times when the reception and telephone lines are open are as follows:
Monday
08:00 - 18:30
Tuesday
08:00 - 18:30
Wednesday
08:00 - 18:30
Thursday
08:00 - 18:30
Friday
08:00 - 18:30
Weekend
closed
Clinic Times
Our doctors and nurses clinics generally run from 9.00 to 12.00am in the mornings and from
2.00 to 5.30pm in the afternoons. The doctors make most of their telephone calls after the
morning clinics and routine home visits are scheduled between 12.30pm and 3.00pm.
In addition we offer the following clinics which are extensions to these times:
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Tuesday Evening Surgery 18:30 - 20:00
Wednesday Morning Surgery 07:00 - 08:00
Wednesday Phlebotomy (blood tests) 07:00 - 08:00
When We Are Closed
If you telephone the surgery outside of opening hours you will be redirected to the OXEMS outof-hours service provider which is situated in East Oxford. You must always telephone first to
arrange an appointment with the out-of hours service. The number to call directly is 0845 345
8995.
The nearest emergency department is at the John Radcliffe Hospital in Headington, Oxford.
Injuries such as bumps to the head, sprains, broken bones, minor burns, cuts, bites and stings can
all be dealt with at the Minor Injury Unit at Abingdon Hospital, Marcham Road, Abingdon
(10:00 - 22:30 daily). A summary of PCT minor injury services can be found here
(www.oxfordshirepct.nhs.uk/local-services/minor-injuries-units-and-first-aid-units.aspx)
If you do choose to go directly to the A&E department or to the Minor Injury Service you may
need to prepare for a long wait as there is no appointment system.
NHS Direct
In the case of urgent need when the practice is closed you can call NHS Direct
(www.nhsdirect.nhs.uk/) (0845 4647) to speak to a triage nurse. Your needs will be assessed and
advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery
re-opens.
Dealing With An Emergency (www.nhsdirect.nhs.uk/)
Call 999 in an emergency.
Chest pains, increasing difficulty in breathing, impaired consciousness and any of the signs of a
stroke (facial weakness, inability to lift a limb or slurred speech) constitute an emergency.
In a less urgent situation, consider seeking advice from a GP first
Remember that in the daytime you can be seen by a GP at the practice at 28 Beaumont Street on
the same day if there is a pressing but less urgent situation. If not in working hours then you can
call the OXEMS out of hours GP service (see above) to arrange an urgent GP consultation or
home visit. If you do then need secondary medical care (ie at the hospital) a GP visit in the first
instance might enable you to be directed to the right specialist more efficiently than if you were
to go first to the A&E department.
Appointments
We aim to offer all our patients access to a doctor or nurse within 48 hours but can offer sooner
appointments if the problem is urgent.
A standard appointment with a doctor is allocated 10 minutes. If you feel you need longer than
this, then we do encourage you to request a “double appointment”. This helps the doctor’s
appointment schedule to run on time.
Standard nurse appointments are allocated between 10-30 minutes depending upon the nature of
the problem
Telephone Advice
You can talk to one of the doctors or practice nurses during the day by telephoning the surgery
before 12:30. Your call will then be returned after morning surgery. If you phone after this time
your call will be returned by the duty doctor.
When you request a telephone consultation, you will be given an approximate time to expect
your call from the doctor or nurse. The doctor or nurse will attempt calling the number you leave
twice, and if they fail to get through, you will be expected to call again to rearrange the
appointment.
When you arrange a telephone consultation please let the receptionist know if you do not want a
message left on the number you leave.
In summary the types of appointment available include:
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Same day telephone consultations (you are encouraged to call to speak to a doctor or
nurse if you problem could easily be rectified over the phone)
Advance booking (routine) medical or nurse appointments (single or double)
Same-day (urgent) medical or nurse appointments
College surgeries (Monday and Thursday lunchtimes at New College and Tuesday
lunchtimes at Hertford College)
Home visits
Minor surgical procedures
Tuesday evening surgery (6.30-8.00pm; GP appointments available)
Wednesday early morning surgery (7.00am -8.00 am: GP and phlebotomist appointments
available)
Any appointment can be made by calling the surgery on 01865 311 811 or by booking online. To
book online you need first to open an EMIS account, and you can ring the surgery to arrange for
this to happen. Should you need to cancel an appointment please let us know as soon as possible.
Home Visits
Although we prefer patients to come to the surgery to make consultations as efficient as possible
for the clinical staff, we do understand that there will be times when you'll be too ill to travel.
If possible please try to telephone reception on 01865 311 811 between 08:45 and 10:15 if you
require a home visit. Requests for home visits after this time will only be accepted if there is an
emergency.
You can be visited at home by a district nurse if you are referred by your GP. You will also be
visited at home by a health visitor if you have recently had a baby or if you are newly registered
with a GP and have a child under five years.
Sickness Certificates
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your
employer may however require you to complete a self-certification form (SC2) which is
available from your employer or on the HMRC website (www.hmrc.gov.uk/forms/sc2.pdf) .
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of
medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate,
now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence
that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist.
Your employer will decide whether or not this evidence is acceptable. If your employer has any
doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help
you return to work sooner by providing more information about the effects of your illness or
injury.
For more information see the DirectGov website
(www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/
DG_175850) (where this information was sourced)
Prescription Medication
Your doctor will enable you to obtain a medication by writing you a prescription. This is a form
which can be taken or sent to the pharmacy. A prescription permits the pharmacist to issue you
with a medication which cannot normally be obtained over the counter, or which would
otherwise be expensive for you to buy.
Normally your doctor will only issue medications for no more than two months at a time. There
are a number of reasons for this, the most important being that over this time scale the taking of
the medication can be monitored for correct use. This policy also minimises waste of
prescription medications, and having a fixed time scale for prescribing ensures that all patients
are treated equally.
If your prescription is for a long term medication, then it can be prescribed as a “repeat
medication” for a period of up to a year. A repeat medication can be requested from the practice
without prior authorization from a doctor. This means a standard repeat prescription will allow
the issue of 6 prescriptions before the prescription has to be reauthorized. See our repeat
prescriptions page
After a year, the reauthorization of a repeat medication will require some form of discussion with
your doctor, either face to face or on the telephone. This is to ensure that the medication is still
appropriate for your health needs.
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NHS Prescriptions
Many medications are approved for prescribing on the NHS, in which case the cost to the patient
is simply the fixed prescription fee. For patients who are eligible to NHS healthcare, the
pharmacist will charge a fixed prescription fee for each separate item on the prescription. This
charge is currently £7.40 per item.
You may be eligible for free prescriptions. You are eligible for free prescriptions if, at the time
the prescription is dispensed, you:
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are 60 or over
are under 16
are 16-18 and in full-time education
are pregnant or have had a baby in the previous 12 months and have a valid maternity
exemption certificate (MatEx)
have a specified medical condition and have a valid medical exemption certificate
(MedEx)
have a continuing physical disability that prevents you from going out without help from
another person and have a valid MedEx
hold a valid war pension exemption certificate and the prescription is for your accepted
disability
are an NHS inpatient
You are also entitled to free prescriptions if you or your partner (including civil partners) are
named on, or are entitled to, an NHS tax credit exemption certificate or a valid HC2 certificate or
you receive either:
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Income Support
Income-based Jobseeker’s Allowance
Income-related Employment and Support Allowance, or
Pension Credit Guarantee Credit
If you have to pay for more than 4 prescription charges a month, then it may be worth discussing
obtaining a prepayment certificate (PPC) from your pharmacist, so that you pay no more than a
maximum of £29.10 a month
If you will have to pay for four or more prescription items in three months, or more than 14 items
in 12 months, you may find it cheaper to buy a PPC.
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Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
Private Prescriptions
Not all medications can be prescribed on the NHS. However, most cost-effective medications
can be found in the NHS Drug Tariff, and so will be made available to you on NHS prescription
if your doctor feels there is a clinical need.
However, there will be situations when a doctor makes a decision that a medication on the NHS
tariff is not a clinically appropriate choice for a patient. This will always be a clinical decision (ie
a decision which made in the best interests of patients) and may be informed by national or local
(Oxfordshire Area Prescribing Committee) policy. The doctor who makes this decision should be
able to give you a clear explanation for why they have decided that a certain medication which
you might have requested cannot be prescribed on the NHS.
There may be a situation in which a patient requests a medication which the doctor decides is not
clinically necessary, or one which is not on the NHS Drug Tariff. In this case, as long as it is safe
to do so, the medication can be prescribed by the doctor using a private prescription. With a
private prescription, the patient will be expected to fund the cost price of the medication. If a
private prescription is issued by your doctor, the cost of the medication will be charged by the
pharmacist, not the doctor.
Medications for use abroad or for preparing for overseas trips (travel medications) are also not
funded by the NHS. However, in the case of travel medications you will also be charged an
additional fee of £15 by your doctor for the issuing of a private prescription.
Repeat prescriptions
Order Your Repeat Prescription Online
There are a number of ways to request a repeat prescription. This ideally makes it as easy as
possible for you to get your necessary medication without needing to see a doctor every time.
Email
Email your request to sichelandpartners@nhs.net including your name, address, date of birth,
contact number, and name, quantity and dose of each drug.
Website
Fill in the prescription request form to be found on this website (link)
In Writing
Post your request to 28 Beaumont Street, Oxford, OX1 2NP, including a stamped addressed
envelope if you want your prescription returned to you. If you don’t include an SAE, your
prescription will be ready for collection directly from the practice within 48hours of the request.
Remember to include your name, address, date of birth, contact number, and name, quantity and
dose of each drug on your prescription request.
At The Practice
The right-hand (white) part of your prescription lists your details and your regular medication simply tick which medications you require and drop it into the box on the reception desk.
Telephone
You can request your medication over the telephone. Please have your repeat prescription
request to hand as you may be asked to spell the names of your medication to ensure we write
down the correct information. For non-urgent requests we would be grateful if you called to
arrange repeat prescriptions after 11.00am.
Collecting Your Prescriptions
You can choose to collect your prescription from the practice, have it returned to you in a
stamped addressed envelope (SAE). Alternatively, if you use one of the pharmacies which are
close to the practice, we will fax the prescription directly to them.
The pharmacies from which you to can arrange with us to pick up prescriptions directly include:
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Boots, Cornmarket Street
Boswells, Cornmarket Street
Jenners, Manzil Way, Cowley Road
Lloyds, Botley Road
Lloyds, Walton Street
Rowlands, 227 Banbury Road
Rowlands, Prama House, Summertown
Woodlands, Botley Road
Woodstock Road Chemist, 59 Woodstock Road
If you are on a regular repeat prescription, then some pharmacies will co-ordinate the ordering of
the repeat medication when it is due, but for this to be enabled you will have to set this up with
the pharmacist.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Our Clinics & Services
Our Clinics & Services
As well as providing a general practice service 28 Beaumont Street offers a range of extra
clinical skills. Some of these are offered by non-NHS practitioners and in these cases a fee will
be charged. Our specialist services include:
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Diabetic services
Asthma clinic
Minor Surgery
Travel advice
Child health clinic
Stop smoking advice
Contraception and sexual health advice
Sports medicine
Medical acupuncture
Physiotherapy (non-NHS)
Psychological services (NHS counsellor)
Psychotherapy (non-NHS)
Homeopathy (non-NHS)
Alexander technique (non-NHS)
Osteopathy (non-NHS)
NHS Clinics and Services
NHS Clinics and Services
Child Health Clinic
Our child health clinic runs on Wednesday afternoons. At this time you will be able to talk to the
health visitor, meet the practice nurse for immunisations, and also consult with one of the GPs. It
is an ideal time to come to the practice when you have a baby, as you will have a good chance of
meeting other parents with small children.
If the time is not convenient for you then you are welcome to bring your baby along to the
surgery to any of our general clinics for advice or vaccination, and you can contact the Health
Visitor on 01865 552391.
Find out more on our Children's Health Page
Detailed vaccination information is available on our Vaccinations Page
Diabetes2gether (www.oxfordshirepct.nhs.uk/your-health/Long-term%20conditions/Diabetes2gether.aspx)
(dietary advice) and Oxford Diabetic Eye Screening Services
(www.oxfordradcliffe.nhs.uk/eyehospital/ODESS/odess.aspx) (ODESS).
See also our Diabetes Advice
Asthma clinic
A range of services for our patients with asthma and COPD
Our GPs and practice nurses offer asthma and chronic obstructive pulmonary disease (COPD) annual
reviews, which include peak flow monitoring, spirometry, inhaler technique and medication reviews.
Please specify that you require an asthma or COPD review when you book your appointment, and you will be
referred to the specialist clinic.
For more information on Asthma and COPD see the advice to be found here
British Acupuncture Council website (www.acupuncture.org.uk) .
For more information on medical acupuncture see the British Medical Acupuncture Website (www.medicalacupuncture.co.uk) .
website (www.principal-medical.co.uk/our-services.html#psycho)
 University Counselling services for students. Visit their website (www.ox.ac.uk/students/shw/counselling/)
 Referral to the NHS counselling service 'Talking Space' for a range of services including problem-solving,
Cognitive Behavioural Therapy (CBT) in individual or group, CBT-based guided self-help. More information
here (www.oxfordshire-mind.org.uk/help/talkingspace)
 Referral to our NHS Psychiatry team at the Warneford Hospital. More information here
(www.oxfordhealth.nhs.uk/?directory=oxford-city-central-adult-community-mental-health-team)
Private Clinics & Services
Private clinics and services
We have a number of private therapists who work from 28 Beaumont Street, and their details are listed
below. If you are interested in any of these therapies please contact the individual practitioner to arrange an
introductory consultation.
Alexander Technique
The Oxford Alexander Training School run by Stephen Cooper is based at the practice. Stephen offers
Alexander sessions for clients as well as training courses for students in Alexander Technique at the practice.
More info can be found on the OATS website (home.btconnect.com/sc1/OATS.html)
Homeopathy
Dr Diana Ferguson MA MB BChir MRCGP DCH DRCOG MF Hom
Dr Diana Ferguson is both a qualified GP and Homeopath (she has BUPA accreditation for this therapy) She
has worked for many years as a GP in Beaumont Street and has much experience in providing homeopathy to
patients in an NHS setting. At present Dr Ferguson offers a private homeopathy service which is separate
from the NHS surgeries of the practice. Her consultations last a minimum of one hour.
Contact: 01865 311811
Email: sichelandpartners@nhs.net
Osteopathy
Monica Franke and Ben Ousey
The scope of osteopathic treatment includes back and neck pain, as well as knee, ankle, shoulder and other
joint problems. Monica and Ben are passionate about the structure and workings of the body and aim to give
you an understanding of the particular way in which your body functions, and how to optimise your health.
Treatment lasts for 45 minutes and will usually include some joint movement and muscle massage, amongst
other treatment techniques.
Monica began practising in 2004. She works with people of all age groups, capabilities and ambitions, and her
focus is on how best to aid the physical being to meet our everyday tasks and our greatest challenges. She
enjoys showing how and why osteopathy & Pilates can help to resolve musculoskeletal aches and injuries and
improve performance. This is achieved through establishing the source of dysfunction and why problems
have arisen, followed by appropriate treatment and guided exercise coaching, when suitable. Monica is also
qualified in dry needling and on occasion uses acupuncture to assist with treatment and healing. Monica has
worked in university, national, and international level sport for five years, and has spent a period of four
years as a senior lecturer and clinic tutor on Oxford Brookes Osteopathy Program.
Ben graduated with a BSC Hons in Osteopathy from Oxford-Brookes University in 2010. He is registered
with the General Osteopathic Council and is a member of the British Osteopathic Association. Ben applies a
structural approach and incorporates a variety of osteopathic techniques in order to reduce pain and
improve mobility. He is particularly interested in the treatment of sporting injuries and in the potential for
osteopathic therapy to enhance sporting performance.
Telephone: Monica – 07970119721 ; Ben - 07896542463
Email: mfranke.osteo@googlemail.com ; or b_ousey@hotmail.com
Website: http://www.monicafranke.com/ (www.monicafranke.com/)
Blog: www.frankeosteopathy.tumblr.com (Newly under construction)
Physiotherapy
Anna Reid
Anna is a Chartered Physiotherapist specialising in sports and musculoskeletal injuries. She qualified with a
BSc in Physiotherapy at the University of Birmingham in 2002, and gained a distinction in an MSc in Sports
Physiotherapy at University College London in 2007, also gaining MACP membership. She has worked in the
Oxford Radcliffe Hospitals, the Manor Hospital Oxford, and privately with British Rowing among other
sports. She is a member of the Physiotherapy Board of New Zealand, having spent a year working in
Wellington.
Anna has a strong bias for rehabilitation and prevention of recurrence of injury as well as practising manual
therapy, pilates and acupuncture. She is a Member of the Manipulation Association of Chartered
Physiotherapists (MACP), the Acupuncture Association of Chartered Physiotherapists (AACP), and is a fully
certified pilates instructor under the Australian Physiotherapy and Pilates Institute (APPI).
Anna is also a keen rower. In 2009 she won gold in coxed fours at the National Championships of Great
Britain, gold in coxless fours at Ghent International Regatta, and was placed 5th woman overall at the
Sculler's Head of the River race. In 2011 she got to the final at Henley Women's Regatta in senior single
sculls, represented England at the Home International Regatta, winning gold in both the women's single scull
and women's eight, and won the women's senior pennant at the Sculler's Head of the River Race.
To book an appointment, please contact Anna directly:
Phone 07824 337826
Email anna@annareidphysio.co.uk
Website http://www.annareidphysio.co.uk (www.annareidphysio.co.uk)
This service is offered to patients outside our NHS commitment thus a fee is payable.
Psychotherapy
The practice currently has two psychotherapists based in the building.
Penny Hill
Penny Hill is a registered UKCP analytic Psychotherapist and Counsellor with over 20 years experience
working with many different people from all walks of life. She has been in private practice in Oxford for
many years seeing people for both long term psychotherapy and short term focused therapy. She also works
for several statutory and voluntary organisations offering work place counselling.
A person may not quite know what is wrong or what is causing them distress and unhappiness, but there can
be a feeling that they have lost their way and can't get back to a sense of who they are. Talking with a
therapist at this point in their life maybe extremely valuable.
Penny works with a wide range of problems such as
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Anxiety and depression
Relationship problems
Marital counselling
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Life crisis and transitions
Eating disorders
Low self esteem
Loss and bereavement.
Email: penny_Oxford@hotmail.com
Mobile: 07879626037
Website: http://www.pennyhill-therapy.co.uk/contact/ (www.pennyhill-therapy.co.uk/contact/)
Kay Lynn
Kay Lynn has an MA in Gestalt Psychotherapy and is UKCP registered. She retired as a Director and Tutor
at the Gestalt Centre, London in July 2009. Kay holds an MA and MPhil in Contemporary Dance and is
trained in Authentic Movement. She integrates her arts background with her therapeutic approach,
supporting creativity through bodywork and the arts. Her other area of interest is in working with difference
and identity. She works with individuals, groups and offers supervision.
Tel: 01491 651628
Email: kaylynn@freedom255.com
Other complementary therapies
We are very supportive of the use of complementary therapies in the practice.
Dr Clare Stephenson has experience of working as an acupuncturist in a local multi-therapy clinic, and was
also co-founder and Chair of the Oxford Acupuncture in Childbirth Team (www.actoxford.org.uk/) . She has
had first-hand experience of witnessing patients experiencing good results from diverse therapies in a
complementary therapy setting.
Dr Stephenson is in the process of building up an informal register of experienced local private therapists
who have qualifications from reputable professional bodies and who also have been recommended by
patients. If you would like to discuss whether a complementary therapy might have anything to offer you, but
do not know how to choose a therapist appropriate to your condition, then please feel free to discuss this with
Dr Stephenson as part of a normal medical consultation.
Private fees
Private fees
Schedule of Private Fees (updated January 2012)
Except in the case of a genuine emergency. private charges apply to all non-NHS patients and also to a range
of more administrative tasks which a doctor’s surgery may be requested to perform:
Find out more link to BMA fact sheet (www.bma.org.uk/patients_public/whygpchargefees.jsp)
Medical services
Private doctor’s Consultation
£60.00
Private nurse Consultation
£40.00
Electrocardiogram with printout of result
£37.00
Taking of blood test and printout of result (does not include
£21.00
cost of analysis: see below)
Analysis of pathology samples and blood tests: prices vary according to test
(these are sent to John Radcliffe Hospital and prices will be derived from the
current hospital tariff for pathology samples)
variable
Meningitis vaccination (single shot)
£25.00
Rabies vaccination (course of three shots)
£60.00
Hepatitis B vaccination for travel (course of three shots)
£60.00
(no charge for health workers)
Hepatitis B booster for travel (single shot) (no charge for health workers)
£20.00
Yellow Fever vaccination
Only available at 19 Beaumont Street practice (01865 240501)
Japanese encephalitis vaccination
Only available at the Manor Hospital, Headington (01865 307777)
Certificates
Fitness to Travel, Driving Licence and Passport Form £20.00
(N.B. for passport form the doctor needs to have known
£20.00
the patient for over 2 years.)
Holiday Cancellation Letter
£20.00
Short Letter / Form filling /certificate
£15-£25
Character reference (eg for shotgun licence or job)
£30.00
More complicated certificate
up to £55.00
Full Medical examination and report[1]
£150.00
Medical report – no examination (30minutes) [2]
£100.00
Medical report on proforma (20 minutes) [3]
£70.00
Access to computerised records under Data Protection Act
£10.00
Access to paper records under Data Protection Act
£50.00
Extract from records
£50.00 or
30p/sheet
PSV/LGV medical and report (paid for by individual) for DVLA
£63.00
PSV/LGV medical and report (paid for by local authority)
£100.00
Other medical certification for fitness to drive
up to £80.00
GP Factual Report for attendance allowance
£33.50
(Paid by dept. for work and pensions)
GP Factual Report for DS1500 form
£17.00
(Paid by dept. for work and pensions)
GP Factual Report for Blue Badge Scheme
£25.00
(Paid by local authority)
Pre-Employment Consultation
£50.00
Private prescription fee (for travel medications only) (n.b. the patient will also
have to pay the pharmacist for the cost price of the medication)
£15.00
Vaccination Certificate
£20.00
[1] NB reduced fees will be offered to NHS and local authority employees
[2] NB reduced fees will be offered to NHS and local authority employees
[3] NB reduced fees will be offered to NHS and local authority employees
Registration
New Patient Registration
NHS Patients
Whether or not you are entitled to NHS care depends on if you are ordinarily resident in the UK. This
definition depends partly upon whether or not you are a student.
The UK Department of Health has defined ordinary residency as “ living lawfully in the United Kingdom
voluntarily and for settled purposes as part of the regular order of life for the time being, with an identifiable
purpose for residence here which has a sufficient degree of continuity to be properly described as settled”.
In the case of most students, the course of study has to last for over six months for the definition of residency
to apply. In all other cases the intention to settle in the UK can be demonstrated by evidence of rental
agreements, employment contracts or utility bills. Find out more link to DoH website
(www.dh.gov.uk/en/Healthcare/Entitlementsandcharges/OverseasVisitors/Browsable/DH_074373)
You are not necessarily entitled to NHS care simply because you are of British nationality. British nationals
also have to demonstrate residency before they can be entitled to NHS care.
If you are resident in the UK according to the definition above, are planning to stay for three months, and
wish to register with us, simply call into the surgery during opening hours to pick up an NHS registration
form and confidential health questionnaire. You will need to demonstrate some form of evidence of residency
(e.g. evidence of rental agreements, employment contracts or utility bills) as well as proof of identity (eg
passport or photocard driving licence) to be able to register.
For all patients who are registering and who have previously been registered at another GP practice in the
UK, the process of registration triggers the transfer of your medical records from your old to new practice.
This process can take some weeks, and so it may be helpful for you to bring a medical summary with you
from your old practice (including copies of hospital letters) if you have a significant medical history. This
means that the medical staff can have this essential information to hand when they first meet you.
Once you have had a health check with one of our nurses/healthcare assistants, we can give you the details
necessary to use our online facilities (EMIS Access).
Newly registered patients who require a repeat prescription will need to meet with a doctor to arrange for a
repeat prescription to be set up. Please speak to a receptionist or call 01865 311811 to book an appointment.
Temporary residents
If you are entitled to NHS care, but are visiting Oxford for less than 3 months, you can register at 28
Beaumont Street as a temporary resident. Find out more: Link to Temporary registration page
Non-NHS Patients
Not all people are entitled to NHS health care. The NHS will provide care for 14 days for all people
irrespective of residency in the case of a situation in which care is absolutely necessary for a newly arising
serious condition (“immediately necessary care”).
However, for all forms of routine medical care for ongoing conditions or newly arising minor conditions, only
residents and members of the European Union (and Switzerland, Norway, Iceland and Liechtenstein) are
eligible. To prove eligibility in this situation you will be required to produce an EHIC card. A passport will
not prove residency, and so is not acceptable in this situation.
Some countries have partial reciprocal agreements with the UK which mean that immediately necessary
primary and secondary care is funded, but routine primary and secondary care is not.
If you are a visitor to England, it is worth clarifying whether or not you are eligible to either full or partial
NHS care. If you find you are not eligible, you are strongly encouraged to take out medical insurance so that
you can claim retrospectively for any medical care you may have to access when in the UK.
If you do not qualify for NHS care you are welcomed at 28 Beaumont Street to receive private medical care.
This would mean that you would be required to pay for individual medical and nursing consultations. There
would be separate fees for any investigations such as blood tests or Xrays which may be required. All
medications you are prescribed can be purchased at cost price from local pharmacies. See our fees
information
If necessary, your GP can refer you to locally respected hospital consultant doctors for specialist advice and
management of your condition. You will be provided on the day of the consultation with a printed summary
of your medical consultation for your personal records, and this will also enable you to make an insurance
claim.
The registration process for private patients is free of charge. Please contact us to arrange registration or for
more information.
Oxford University Students
All new Hertford College and New College students are registered at the start of the Michaelmas term. If you
missed the registration for any reason please contact us as soon as possible to arrange an appointment.
Once you register with us your medical records will transferred to 28 Beaumont Street for the duration of
your studies. You do not have to register with us, but if you do not, there will not be access to your medical
records should you need to consult a doctor in Oxford. Also, if you remain registered at your home address,
then your home health authority may not agree to funding of NHS hospital care in Oxfordshire, should you
need it.
If you choose not to register with us or transfer to another practice please make sure to inform your college of
this choice in case of emergencies.
The Royal College of General Practitioners has produced a useful guide for patients about the services on
offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services (www.rcgp.org.uk/pdf/rcgp_iyp_full_booklet_web_version.pdf)
Registration Form
Temporary Registration
Temporary Registration
If you are entitled to NHS care, but are visiting Oxford for less than 3 months, you should register at 28
Beaumont Street as a temporary resident. Temporary registration means that you will stay registered with
your doctor at home, and your medical notes will remain in your home practice.
If you are taken seriously ill while away from home or if you are not already registered with a doctor, you can
receive emergency (“immediately necessary”) treatment from the local GP practice for 14 days. After 14 days
you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. However, you cannot register as a
temporary patient at a practice in the town or area where you are already registered.
Once you are registered as a temporary resident, you can be on the local practice register for up to three
months. After three months you will be asked to register permanently with our practice. This will enable us to
obtain access to your old medical records and so enable us to provide you with the best long tem care. This is
particularly important if you require referral for hospital treatment.
NHS practices are not obliged to accept you as a temporary patient, although they do have an obligation to
offer emergency treatment. However, it will be unusual for a request for temporary registration to be turned
down at 28 Beaumont Street. If this does occur it will be because we have experienced an unusual demand for
registrations which can compromise our ability to offer a good service to our registered patients.
Download the Temporary Resident Registration Form
Tests and Results
Results
The nurse, doctor or phlebotomist responsible for taking your tests will tell you, at the time of your
consultation, when the results can be expected. Please call reception between 14:00 and 18:00 on the expected
date.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only
release test results to the person to whom they relate unless that person has given prior permission for the
release of this data, or to their official carer if the person is not capable of understanding the results.
The results will have been checked by one of the doctors before you are told the result. Our policy is that the
reception staff can tell you only the information the doctor has summarised over the telephone. If you need to
discuss the detail of your results you are encouraged to make an appointment with you doctor.
Although we will of course make every effort to contact you if a result shows the possibility of a serious
condition, we cannot contact you about every test result. Therefore, we ask that you take the responsibility of
calling to check your results and to make an appointment to follow them up with your doctor if you have been
advised to do so.
Blood Tests
A blood test involves drawing a sample of blood for testing in a laboratory. Blood tests have a wide range of
uses and are one of the most common types of medical test. For example, a blood test can be used to:
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assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. The
usual place for a sample is the inside of the elbow or the back of the wrist, where the veins are relatively close
to the surface. Blood samples from children are most commonly taken from the back of the hand. The child's
hand will be anaesthetised (numbed) with a special cream before the sample is taken. In the case of children
may be appropriate for the blood test to be taken in the children’s ward at the John Radcliffe Hospital and
this option will be offered to you if your child is advised to have a blood test.
You can find out more about blood tests, their purpose and the way they are performed on the NHS Choices
website. Find out more here (www.nhs.uk/conditions/blood-tests/Pages/Introduction.aspx)
X-Ray
An X-ray is a widely used diagnostic test to examine the internal organs of the body. X-rays are an effective
way of detecting problems with bones, such as fractures. They can also often identify problems with soft
tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part of your body
being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in using imaging
technology, such as X-rays and ultrasound scanners.
In Oxford there is a walk in service for routine X-rays which have been requested by a GP. This means that
once you have been given a referral by your GP you can go to the John Radcliffe hospital at any of the times
when the X-ray department is open. The result of the X-ray is usually made available by a computer link to
28 Beaumont Street within the next couple of days.
In the case of suspected fractures, then you need to go to the A+E (minor casualty) department in the John
Radcliffe Hospital. Your X-ray, if needed, will be arranged in the A+E department. If you see your GP before
you go, then you can obtain a GP referral for the required X-ray which may streamline your visit to the
hospital.
You can find out more about X-ray tests, how they are performed, their function and the risks by visiting
the NHS Choices website. Find out more here (www.nhs.uk/conditions/x-ray/Pages/Introduction.aspx)
Other investigations
Other investigations such as MRI scans, CT scan, ultrasound scans and bone scans will require a medical
referral and the arrangement of a hospital appointment. In the NHS there is a lot of pressure on these
essential services. Only in the most urgent cases will these tests be possible to arrange within 1-2 weeks.
Otherwise, you can expect an appointment for within 4-6 weeks.
Teaching and Training
At 28 Beaumont Street, we pride ourselves on being a well-established and successful teaching practice. This
section contains relevant information for our patients, and for prospective medical students and doctors
hoping to train here.
Medical Students
We welcome medical students on placement from the Oxford University Medical School at the practice.
Medical students will spend most of their time observing GPs and other staff as they work. This is an essential
aspect of their training. Medical students will never be given the responsibility of making a clinical decision,
although may be asked to interview or examine you before your own doctor does. Notices will be posted in
reception informing you which doctors may have medical students in their consulting rooms with them. You
can simply inform the receptionist if you do not wish a student to be present. There will also be an
opportunity to remind your doctor that you have decided not to have a medical student present when your
doctor invites you to come into the consulting room.
Hospital doctors in training
Doctors on the hospital training scheme at the Oxford University Hospitals are encouraged to work from 3-12
months in general practice at different stages in their training, depending on their choice of specialism.
The earliest stage at which a doctor may join us is for a 3 month spell in their 2 nd foundation year (F2) of
being a junior doctor. At this stage they will be experienced in clinical examination, making diagnoses and
prescribing, and will be qualified to see you and advise you without a trained GP in attendance. If they have
any concerns they will ask one of the GPs at the practice to give advice, and also all hospital referrals they
might wish to make are overseen by one of the GPs. Our F2 doctors bring with them enthusiasm and a wealth
of up to date knowledge about the hospital system in which they have been recently working. They are a great
asset to the practice.
Junior doctors may also join us at a later stage in their training for a whole year as a “GP registrar”. A GP
registrar will have completed three years of hospital training in diverse specialties, such as paediatrics,
obstetrics and gynaecology, and care of the elderly. GP registrars are committed to the career of general
practice. During their year at 28 Beaumont Street, they will be completing a “portfolio” or computerised
record of their learning to ensure they have experienced all the important aspects of general practice in this
final year of their vocational training. At 28 Beaumont Street we encourage our registrars to work towards
seeing patients on their own in surgeries after which they are encouraged to discuss difficult cases and reflect
on their learning. As with our F2 doctors we enormously benefit from the willingness to learn, commitment,
and breadth of up to date knowledge of our registrars.
For information specific to interested registrars: link to Information for Registrars page
How this affects our patients
When you visit 28 Beaumont Street as a patient you will occasionally be asked if you mind having a medical
student see you or be present during your consultation. You may also be offered a medical consultation with
one of our qualified F2 or registrar doctors.
As is true with our practice doctors and nurses, all medical students and training doctors will hold your
confidentiality, consent and privacy in the highest importance. Our training doctors know always to work
within the limits of their competence as doctors, and will be prepared to seek advice from a more senior
doctor should they have to deal with a situation which is unusual for them.
Dr Sri Subramaniam co-ordinates the teaching for undergraduate and post-graduate students and doctors
within the practice, and also oversees their clinical practice. He would welcome your comments about your
experience of meeting medical students or doctors in training at 28 Beaumont Street. You can contact Dr
Subramaniam by making a telephone appointment at the practice or sending an email to the practice email
address.
Information for Registrars
Welcome to 28 Beaumont Street Surgery, Oxford
We are a small city practice, located in the centre of Oxford City. We hope to provide a friendly and
enthusiastic environment for our GP registrars, who we consider an integral part of the team.
Population
We have a healthy mix of patients with one third being inner city residents, a third students, and a third
being from surrounding areas. Currently our list size is just over 4000, which means we are a relatively small
general practice. We look after students from both Hertford and New College, with weekly clinics held at
both, and also provide medical cover for a residential home.
Location and Premises
We are located in the centre of town and metres from landmarks such as the Ashmolean Museum, Oxford
Playhouse and the Randolph Hotel. We have a small car park for doctors located behind the surgery. The
surgery is spread over four floors, including a ground floor consultation room.
The practice is equipped with video recording equipment, and has extra medical equipment such an ECG,
pulse oximeter, sonicaid and defibrillator well as equipment for minor surgery.
The practice is fully computerised, and uses the EMIS clinical record system. All the computers are
networked, and blood and pathology requests are done online using the ICE system. Results and hospital
discharge letters are communicated to us electronically which means we are kept up to date with the
secondary care of out patients. We use the “Choose and Book” system for arranging outpatient
appointments. This offers patients the freedom of calling on the day of their GP consultation to book an
appointment at the hospital of their choice.
Team
We currently have four partners. The patient list is shared, and this means that patients can choose which
doctor they would like to see at any time. However, all of the partners have specialist interests, and may see a
different spread of problems for this reason.
Dr Sri Subramaniam is both the GP Trainer as well as the supervisor for F2 trainees at the practice. Sri was
originally trained in radiology, but now has developed interests in psychiatry and student medicine. He also
runs minor surgery clinics. Sri also does regular out of hours cover for the local OXEMS cooperative, and
there will be appropriate opportunities to do the required on call cover.
You can find out more about the practice team on the practice staff pages of the website pages: link to
practice staff/doctors
When you are based here, you will have your own room to arrange as you want, and hope you will take a full
and active role within the practice, working with your own regular patients as you become more established.
Your week with be structured so that your Tuesdays are free for the VTS training days. Your working week
will involve morning and afternoon surgeries, a fortnightly educational meeting with other doctors, a
fortnightly practice management meeting, and occasional staff meetings. You will have one session a week set
aside for one to one training, and will be encourage to perform audits during your time with us. Our practice
covers a large area, so a car will be necessary on some of the days you will be here for the purposes of home
visits.
We very much look forward to our registrars joining the team, and encourage you to be involved in the
practice as much as possible.
Practice Policies
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information
about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases
Anonymised patient information will also be used at local and national level to help the Health Board
and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These
members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information Act
Information about the General Practitioners and the practice required for disclosure under this act can be
made available to the public. All requests for such information should be made to the practice manager. Find
out more here (www.ic.nhs.uk/data-protection/freedom-of-information-foi)
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to
see their medical records. Such requests should be made through the practice manager and may be subject to
an administration charge. No information will be released without the patient consent unless we are legally
obliged to do so.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause
for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact Jane Belcher, the practice manager who will deal with your concerns
appropriately.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to
remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and
other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which
leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from
the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Practice Complaints Procedure
28 Beaumont Street (reviewed January 2012)
1. General provisions
The practice will take reasonable steps to ensure that patients are aware of:
(a) the complaints procedure;
(b) the role of the Primary Care Trust and other bodies in relation to complaints about services under the
contract; and
(c) their right to assistance with any complaint from independent advocacy services
The practice will take reasonable steps to ensure that the complaints procedure is accessible to all patients.
2. Receiving of complaints
The practice may receive a complaint made by, or (with his/her consent) on behalf of a patient, or former
patient, who is receiving or has received treatment at the practice, or:
(a) where the patient is a child:
(i) by either parent, or in the absence of both parents, the guardian or other adult who has care of the child,
(ii) by a person duly authorised by a local authority to whose care the child has been committed under the
provisions of the Children Act 1989; or
(iii) by a person duly authorised by a voluntary organisation by which the child is being accommodated
(b) where the patient is incapable of making a complaint, by a relative or other adult who has an interest in
his/her welfare.
Period within which complaints can be made
The period for making a complaint is:
(a) six months from the date on which the matter which is the subject of the complaint occurred; or
(b) six months from the date on which the matter which is the subject of the complaint comes to the
complainant's notice provided that the complaint is made no later than 12 months after the date on which the
matter which is the subject of the complaint occurred.
Complaints handling
The practice will nominate:
(a) a person (the ‘Complaints Officer’) to be responsible for the operation of the complaints procedure and
the investigation of complaints; and
(b) a Partner, or other senior person associated with the practice, to be responsible for the effective
management of the complaints procedure and for ensuring that action is taken in the light of the outcome of
any investigation.
The Complaints Officer for 28 Beaumont Street is the practice manager, Jane Belcher.
The Partner responsible for the effective management of the complaints procedure is Dr Clare Stephenson
Action upon receipt of a complaint
Complaints may be received either verbally or in writing and must be forwarded to the Jane Belcher (the
Complaints Officer), who must:
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acknowledge in writing within the period of three working days beginning with the day on which the
complaint was made or, where that is not possible, as soon as reasonably practicable
ensure the complaint is properly investigated
within the period of 10 working days beginning with the day on which the complaint was received by
the Complaints Officer where that is not possible, as soon as reasonably practicable, the complainant
must be given a written statement of the investigation and its conclusions
Confidentiality
All complaints must be treated in the strictest confidence
Where the investigation of the complaint requires consideration of the patient's medical records, the
Complaints Officer must inform the patient or person acting on his/her behalf if the investigation will involve
disclosure of information contained in those records to a person other than the practice or an employee of the
practice
The practice must keep a record of all complaints and copies of all correspondence relating to complaints, but
such records must be kept separate from patients' medical records.
Statistics and reporting
The practice must submit to the Primary Care Trust periodically/at agreed intervals details of the number of
complaints received and actioned.
Staff Details
Doctors
Dr John
Sichel
MB BS FRCP
General Practitioner and Senior Partner
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Dr Diana
Ferguson
Dr Sichel read Modern Languages at Exeter University and
travelled in Europe and the Middle East
Trained at the Middlesex Hospital, London, qualifying in
1975
Entered General Practice in Oxford in 1982, following broad
training in General Medicine, including Cardiology and
Chests at Papworth Hospital and Renal Medicine at St Heliers
Hospital, Carshalton
Has devoted his time to his Central Oxford Practice, which
includes a substantial student population
In 1984 he joined the Oxford Centre for Diabetes,
Endocrinology and Metabolism, specialising in the care of
Young Adults. He retired from that post in 2007 but remains
on the Specialist Register
Set up the first inclusive GP Diabetic Clinic in Oxford in
1984, which continues to the present day
Also specialises in Sports Medicine and Psychiatry, and is a
member of the Society of Orthopaedic Medicine and the
British Institute of Manipulative Medicine
Became Medical Officer to the Oxford University Boat Club
in 1993
Dr Sichel is a member of the ARA Medical Committee, and
has served the Rowing community by providing health care to
the Head of the River Race and the Oxford and Cambridge
Boat Race
Dr Sichel is currently retained by Magdalen College School
in an advisory capacity
MA MB BChir MRCGP DCH DRCOG MF Hom
General Practitioner and Partner
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Studied medicine at Girton College, Cambridge, and the
Middlesex Hospital, London, where she qualified in 1975.
Previously a Paediatric Registrar, she has taken on a lot of the
responsibility for child health within the practice.
Dr Ferguson has a special interest with women's health within
the practice.
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Dr Ferguson is a qualified Homeopath (she has BUPA
accreditation for this therapy) as well as a GP, and provides
homeopathy (www.28beaumontstreet.co.uk/specialistclinics/complementary-therapies.php) to patients.
Dr Ferguson has been a GP Tutor for five years and teaches
first and fifth year medical students.
Dr Ferguson is planning to retire from regular medical clinics at 28
Beaumont Street from April 1st 2012. She will however continue to
work at the practice, both as a GP on an occasional basis and also in a
private medical capacity, as a homeopath.
Dr Sri
BSc (Hons) BM BCh (Oxon) MRCGP
Subramaniam
General Practitioner and Partner
 Obtained First Class Honours in Physiology and Pharmacology at
Manchester University, qualified in Clinical Medicine in Oxford
(Lady Margaret Hall) in 1996.
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Dr Clare
Stephenson
Did General Medicine at Addenbrookes Hospital Cambridge
and went on to do do Radiology at University College
London.
Trained in GP in Cambridge and has been working as a full
time GP in Bedfordshire since 2003
Has been a Clinical Tutor in Cambridge since 2003, teaching
at Trinity Hall, Pembroke and Trinity College.
Special interests include student medicine, psychiatry,
women's health, paediatrics, medical education and
ultrasound scanning.
Dr Sri is training the F2 registrar and teaching medical
students at the Practice.
Dr Sri is a local GP trainer and GP appraiser
MA (Oxon) BM Bch MRCP MRCGP DFSRH MSc (Public
Health Medicine) LicAc
General Practitioner
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Studied undergraduate medicine at Trinity College
Cambridge, and Clinical Medicine at Oxford Medical School
(whilst attached to New College Oxford) from where she
qualified in 1988.
Practiced General Medicine in Middlesbrough and Psychiatry
in the Tindal Centre, Aylesbury.
Trained as a GP at Summertown Health Centre, Oxford.
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Worked for 4 years in the Oxford Department of Public
Health Medicine.
Has a Diploma in Family Planning and Sexual and
Reproductive Healthcare.
Studied acupuncture in China and the UK and over the course
of 10 years has taught clinical medicine to undergraduate
students in Chinese medicine.
Is the author of a textbook of clinical medicine designed to
meet the needs of Complementary Therapists.
Special interests include women’s health, psychiatry,
reproductive medicine, minor surgery and complementary
medicine.
Interests include women’s health, student health, psychiatry
and complementary medicine.
Nurses
Jane
Lambert
Jane joined the practice in 2005 and has taken on responsibility for
reviewing patients with diabetes, asthma and chronic obstructive
pulmonary disease (COPD). She is also has a particular interest in
women's health and contraception.
Jane trained as a Registered nurse at Northwick Park Hospital in 1982.
She has worked in A+E and surgical nursing, and trained as a midwife in
1993. Before joining the practice she worked in Hertfordshire as a
practice nurse.
Sarah
Nichol
Sarah joined the practice in 2004. She qualified as a Registered General
nurse from Guy's Hospital, London in 1994 and then went on to specialise
in Critical Care here in Oxford.
Sarah has worked abroad in Australia and Borneo and has a particular
interest in travel medicine. She is also very interested in family planning
and the assessment and treatment of minor illnesses. Sarah has an interest
in complementary therapies and is a qualified yoga and yoga for
pregnancy teacher.
Claire
Webster
Claire is a New Zealand State Registered nurse. She qualified in 1989.
Most of her nursing career has been in the general practice setting in
between breaks for travel and starting a family. Claire has lived in the UK
for a number of years and is married with two children aged 11 and 9.
Claire enjoys all aspects of practice nursing but would consider her
special interests as travel medicine, family planning and child related
health issues
Claire is responsible for overseeing the nurses role in chronic disease
management in the practice.
Healthcare Assistants
Maria
Marquick
Maria runs phlebotomy (blood tests) clinics, performs ECGs, and runs
the new patient checks for the surgery. She is also qualified to counsel
patients about giving up smoking and permitted to administer
vaccinations to adults.
Practice Management
Jane
Jane is our practice manager and is responsible for the efficient, effective
Belcher and safe management of the practice and its finances. This oversight
safeguards the well-being of patients, doctors and staff, and maintains the
successful, smooth running of the practice. Jane is the person to contact if
you have any cause for concern about your experience at 28 Beaumont
Street. Find out more here
Administration
Jayne
Jayne maintains our EMIS system which stores our electronic patient records. She also
Manuell supports Jane Belcher in ensuring that the practice is run according to standards such as
those specified in the Quality Outcomes Framework (www.qof.ic.nhs.uk/index.asp ) and
by the Care Quality Commission
(www.nhs.uk/NHSEngland/thenhs/healthregulators/Pages/carequalitycommission.aspx)
.
Susan
Brain
Susan is responsible for maintaining our patient data and keeping our medical records
in good shape. She is also oversees the cervical cancer screening programme and the
Chlamydia screening testing service for young people and ensures that patients are
reminded about these important services.
Reception
Our reception team deal with all the telephone calls which come into the practice
and also they greet the patients who come in through the door. Sometimes they have
to deal with multiple requests for attention which arrive at the same time. They aim
always to provide a cheerful and welcoming service despite the demands of the job.
The team consists of Elaine Worley (manager), Catherine Austin, Lesley Pearson,
Jane Smith and Caroline Bradley.
Attached Staff
College nurses
The practice provides the college doctors for New College and Hertford College.
Our doctors work as part of an integrated team with the New College nurse, Tara
McGuinness, and the Hertford College nurse, Mrs Yo Davies.
District nurses (community nurses)
The district nursing team is led by Clare Allen and provides nursing care to patients
in their own home. They have a broad range of skills, including: supporting and
advising carers, dressings and ulcer care, care of bed-bound patients, continence
problems and catheter care, and care of the dying. The district nurses can be
contacted on 01865 794502.
Health visitors
Health visitors are qualified nurses with specialist training in the health and
development of babies and children. They provide information, advice and support
for mothers with young children. They will visit new mothers and babies and play
and essential role in Child Health Clinic at the practice where they can advise about
vaccinations and general health care. They have expertise in many problems
affecting babies and children, including breast and bottle feeding advice, teething,
sleep disorders, behavioural problems and child welfare concerns. The health
visitors who work of 28 Beaumont Street are called Kathy and Vanessa. They can
be contacted on 01865 552391.
Community midwife
Midwifes are qualified nurses with specialist training in the care of pregnant women
and the delivery of babies. They liaise with the specialist midwives and doctors in
the obstetrics department and the delivery suite in the Women’s Centre at the John
Radcliffe hospital. Appointments with Louise, the 28 Beaumont Street midwife, can
be arranged by ringing 01865 311811.
If you become pregnant, please book an appointment with a GP so that your care
during pregnancy can be arranged. It is wise to consider taking the vitamins folic
acid and vitamin D before conception (if possible), or at least as soon as you know
you are pregnant. Vitamin supplements for pregnancy can be purchased at low cost
from a pharmacy and should be continued up until the first 12 weeks of pregnancy.
As soon as you know you are pregnant it is advisable to avoid alcohol and stop
smoking.
Find out more on the NHS choices website
(www.nhs.uk/Planners/pregnancycareplanner/Pages/Antenatalhome.aspx)
See also our Pregnancy Planner