Northwest Area Education Agency February, 2009 NORTHWEST AEA ANNUAL PROGRESS REPORT 2007-2008 Goal I By 2013, Northwest AEA will increase the percentage of all students who perform at the proficiency level in reading, mathematics and science as measured by the Iowa Tests of Basic Skills and the Iowa Tests of Educational Development in grades 4, 8 and 11 with a focus on the subgroups of IEP, Migrant, ELL, Low SES and Minority students. 2006-2007 Baseline Data used to determine this goal: AVERAGE PROFICIENCY RATES IN STUDENT ACHIEVEMENT Reading Grade 4 – 79.02% Grade 8 – 71.79% Grade 11 – 73.80% Math Grade 4 – 79.54% Grade 8 - 75.11% Grade 11 - 77.65% Science Grade 4 – 81.24% Grade 8 – 84.15% Grade 11 - 80.72% The lowest areas of achievement are in eighth grade reading and math, and eleventh grade reading. The strongest area of achievement for Northwest AEA students is in science proficiency. STUDENT DEMOGRAPHIC DATA Northwest AEA Student Demographic Data 2006-2007 African American Asian White Hispanic Native American ELL 1,161 810 35,584 5,196 895 3,471 ACHIEVEMENT GAPS 2006-2007 READING MATHEMATICS Grade 4 IEP/Non-IEP ELL/Non-ELL Gap: -39.80 Gap: -30.70 Grade 8 IEP/Non-IEP ELL/Non-ELL Gap: -52.70 Gap: -45.50 Grade 11 ELL/Non-ELL IEP/Non-IEP Gap: -59.60 Gap: -54.90 Grade 4 American Indian/White IEP/Non-IEP Gap: -31.00 Gap: -29.10 Grade 8 IEP/Non-IEP ELL/Non-ELL Gap: -52.70 Gap: -41.90 Grade 11 IEP/Non-IEP Migrant Gap: -50.90 Gap: -45.90 1 Northwest Area Education Agency SCIENCE February, 2009 Grade 8 IEP/Non-IEP ELL/Non-ELL Gap: -36.80 Gap: -30.60 Grade 11 IEP/Non-IEP ELL/Non-ELL Gap: -43.70 Gap: -41.50 The largest gaps in achievement exist between IEP students and Non-IEP students and Native American and White students. ELL students also demonstrate significant gaps in each area. Progress with Goal I 2007-2008 AVERAGE PROFICIENCY RATES IN STUDENT ACHIEVEMENT Reading Grade 4 Grade 8 Grade 11 74.61% 67.45% 74.28% Math Grade 4 Grade 8 Grade 11 76.93% 72.06% 75.79% Science Grade 4 Grade 8 Grade 11 83.03 79.14% 80.00% The groups showing increases in 2007-2008 were eleventh-grade reading, fourth-grade math and fourth-grade science. All other scores fell slightly from last year. Trend line data from the previous three years show reading, mathematics and science proficiency levels remaining fairly steady at grades four, eight and eleven. The lowest average scores for all three years are in reading across all grade levels and the highest are in science. According to state figures, Northwest AEA averages are fairly even with or slightly under the state averages. National averages in reading, math and science are at 60.00%. Northwest AEA averages are well above those of the nation. STUDENT DEMOGRAPHIC DATA Northwest AEA Student Demographic Data 2007-2008 Public African American Asian White Hispanic Native American ELL 1,228 817 30,783 5,223 883 3,853 2 Northwest Area Education Agency February, 2009 ACHIEVEMENT GAPS 2007-2008 READING Grade 4 IEP/Non-IEP ELL/Non-ELL Gap: -38.22% Gap: -24.54% Grade 8 IEP/Non-IEP ELL/Non-ELL Gap: -46.60% Gap: -40.75% Grade 11 IEP - Non-IEP ELL/Non-ELL Gap: -48.17% Gap: -42.31% MATHEMATICS Grade 4 IEP/Non-IEP African American/White American Indian/White Gap: -31.69% Gap: -25.60% Gap: -22.82% Grade 8 IEP/Non-IEP ELL/Non-ELL Gap: -49.60% Gap: -41.38% Grade 11 IEP/Non-IEP ELL/Non-ELL Gap: -51.79% Gap: -43.47% Grade 4 American Indian/White IEP/Non-IEP Gap: -27.06% Gap: -20.85% Grade 8 ELL/Non-ELL IEP/Non-IEP Gap: -38.22% Gap: -35.39% Grade 11 IEP/Non-IEP ELL/Non-ELL Gap: -44.17% Gap: -38.14% SCIENCE The most significant gaps in achievement are still found between students with IEPs and their peers without IEPs and American Indian students and White students. ELL students continue to demonstrate significant differences from their Non-ELL peers at all levels. Overall, these gaps have decreased slightly from last year. 3 Northwest Area Education Agency February, 2009 Goal II By 2013, Northwest AEA will improve the positive social, emotional, behavioral and intellectual development of all students with a focus on the subgroups of IEP, Migrant, ELL, Low SES and Minority students. 2006-2007 Baseline Data used to determine this goal: DROP-OUT DATA: Grades 7 through 12 All students Female Male White Black 0.88% 0.62% 1.11% 0.71% 1.45% Hispanic Native American Asian IEP ELL 1.83% 2.24% 1.30% 1.36% 2.55% Minority students, ELL students and students with IEPs have a much higher drop-rates compared to White students, nonELL students and students without IEPs. GRADUATION DATA There is a large gap of 15.20% between students with IEPs graduating with regular diplomas when compared to students without IEPs. The gap in Northwest AEA is larger than the state target of 10.70%. POST-SECONDARY SUCCESS Number of Seniors: 3,237 Number of Seniors pursuing post-secondary education: 2,755 or 85.11% Students testing for probable post-secondary success: 3,301 Students scoring at probable success: 2,186 or 72.12% High School Graduates: 3,187 High School Graduates completing core program: 2,020 or 63.38% IOWA YOUTH SURVEY On the Iowa Youth Survey, student perception of positive school staff support was not high at the sixth grade level and is progressively more negative at the eighth and eleventh grade levels and student perception of positive student norms at school is high at the sixth grade level, but is more negative in the older grade levels. PROFESSIONAL DEVELOPMENT o o o o Eleven schools out of 61 in Northwest AEA have been trained in Positive Behavioral Supports. Seven schools have been trained in the Olweus Bullying Prevention Program. Five schools are using the School-Wide Information System (SWIS) to collect student behavioral data. One school is using the HEART data to collect student behavioral data. 4 Northwest Area Education Agency February, 2009 Progress with Goal II 2007-2008 NORTHWEST AEA DATA 2007-2008 INDICATORS OF POST-SECONDARY SUCCESS Measure of Probable Post-Secondary Success Total number of students achieving a score on a measure indicating probable post-secondary success (ACT) 2007-2008 2,172 Total number of students who took the test 3,030 Total Percentage of students 71.68% Post-Secondary Education/Training Intentions Total numbers of seniors who intend to pursue post-secondary education/training Total numbers of seniors who have graduated Total percentage of seniors intending to pursue post-secondary education/training Core Program Completers 2007-2008 2,671 3,202 83.42% 2007-2008 Total number of high school graduates who completed a core program 1,981 Total number of high school graduates Total percentage of high school graduates who completed a core program 3,118 63.53% Data from the last three years shows an upward trend in the percentage of seniors pursuing post-secondary education. Three-year trend data shows an upward trend in the percentage of students whose test scores indicate probable post-secondary success Three-year trend data shows an increase each year in the percentage of high school graduates who have completed a core program. DROP-OUT DATA Total Percentage of Drop-outs in Grades 7 through 12 All students Female Male White Black Hispanic American Indian Asian IEP ELL 0.98% 0.80% 1.15% 0.79% 1.78% 1.69% 4.17% 0.27% 1.28% 1.70% 5 Northwest Area Education Agency February, 2009 The percentage of dropouts has gone up slightly for all students. The percentage of Black and American Indian students has increased as well as the percentage of dropouts of White students. The groups of ELL, Hispanic, Asian, and IEP students have shown slight decreases. The largest percentage of dropouts is found in the group of American Indian students. Three-year trend data shows the percentage of dropouts increasing slightly each year. GRADUATION DATA There continues to be a gap of 14.53% between students with IEPs graduating with regular diplomas when compared to students without IEPs, and the gap in NWAEA is larger than the state target of 10.70%. However, the gap has lessened slightly compared to last year. PROFESSIONAL DEVELOPMENT An indicator of quality for Northwest AEA is the work the agency does to assist teachers and administrators in becoming better at providing learning supports for students. Climate activities offered for credit - 33 Climate activities held for credit - 26 Climate activities canceled due to lack of registrations - 7 Total registrations for any climate activity - 348 Twelve schools now use a school-wide information system to collect non-academic student data. 6 Northwest Area Education Agency February, 2009 Progress with Teacher, School and School District Needs 2007-2008 The role of Northwest AEA is to provide leadership and services for its schools. During the 2007-2008 school year, this support was driven by needs identified through analysis of local Comprehensive School Improvement Plans, DE Site Visit Reports, local Annual Progress Reports, and Individualized Partnership Plans and interviews with Superintendents. INTERVIEWS WITH NWAEA SUPERINTENDENTS More technology services Refining of RTI process More Professional Development support Assistance with grant writing Assistance with State initiatives-Curriculum & Instruction COMPREHENSIVE SCHOOL IMPROVEMENT PLANS Areas of Need: school improvement planning technology across the curriculum bullying and harassment reading, mathematics and science instruction at-risk students differentiated instruction cooperative learning formative assessment alignment of curriculum, instruction and assessment ANNUAL PROGRESS REPORTS Out of 36 public school districts, 18 did not meet annual goals in reading; 21 did not meet annual goals in math; and 14 did not meet their annual goals in science. Of the 33 non-public schools, five did not meet annual goals in reading; nine did not meet annual goals in math; and four did not meet annual goals for science. ADEQUATE YEARLY PROGRESS During the 2007-2008 School year, all schools within Northwest AEA met their Annual Measurable Objective for reading and math. Three schools within Northwest AEA were listed on the state “Watch” list for participation. Two schools are on the Watch list for reading and mathematics achievement. No districts or schools are currently listed on the SINA or DINA lists. SITE VISIT REPORTS Identified Areas of Need: English Language Learners technology across the curriculum bullying and harassment data collection of non-academic behavior co-teaching differentiated instruction TAG programming 7 Northwest Area Education Agency at-risk students data analysis cultural competence early childhood programming reading, math and science homeless students vocational education MCGF approaches February, 2009 PARTNERSHIP PLANS Areas of need most often identified in local Partnership Plans within the Chapter 72 AEA Standards in 2007-2008: 1. School/Community Planning CSIP Planning APR Assistance DE site visit preparation 2. Professional Development data analysis collecting non-academic data reading/writing, math and science strategies licensure Renewal 3. Curriculum, Instruction & Assessment career and technical education assessment curriculum mapping/writing 4. Multi-cultural, Gender Fair equity visits cultural competence English Language Learners 5. Diverse Learning Needs technical assistance in at-risk programs co-teaching and differentiated instruction Early Childhood Special Education 6. Media updates on resources cooperative purchase of music teacher media usage reports 7. School Technology technology in the classroom technology audit and planning IPOD and podcasting 8. Management Services grant writing services continue/expand use of HEART database HEART data support 9. Leadership consolidation sharing superintendent meetings 8 Northwest Area Education Agency February, 2009 ACTIONS TAKEN TO ADDRESS THESE NEEDS: Technical assistance and professional development provided: Reading First Reading Recovery® Every Child Reads Second Chance Reading Every Student Counts Every Learner Inquires Career and Technical Education High School Reform KU Strategies autism co-teaching multicultural/gender-fair approaches learning supports Mandt training differentiated instruction cooperative learning technology in the classroom curriculum mapping TAG programming data analysis new teacher mentoring IEP training preschool standards early childhood curriculum early literacy training Instructional Decision Making curriculum, instruction and assessment school improvement bullying prevention paraprofessional training classroom management Services provided: licensure renewal school Counselor support preschool program support Curriculum, Instruction and Assessment Network Pilot Project on Assessment support in the High School Project Professional Learning Community for Art student events TAG support forums on addressing achievement gaps curriculum mapping and gap analysis standard and benchmark revision data analysis and planning HEART database Instructional Practices Inventory Career and Technical Education Consortiums and program development Section 504 support Reading Recovery® teacher BRI and PAT assessment teams 9 Northwest Area Education Agency February, 2009 Progress with Student Learning Needs 2007-2008 The role of Northwest AEA is to provide leadership and services for its schools and students. During the 20072008 school year, this support was driven by needs identified through analysis of local Annual Progress Reports and Comprehensive School Improvement Plans. Average Reading Proficiency in Reading Grade 4 Non-IEP IEP 80.20% 41.98% Non-ELL ELL 77.67% 53.13% Non-Migrant Migrant 74.90% 55.26% White American Indian 79.31% 56.45% Grade 8 Non-IEP IEP 74.11% 27.51% Non-ELL ELL 70.91% 30.16% Non-Migrant Migrant 67.83% 39.47% White Hispanic 72.83% 40.33% Grade 11 Non-IEP IEP 80.44% 32.27% Non-ELL ELL 76.50% 34.19% Non-Migrant Migrant 74.49% 45.46% White African American 78.23% 47.15% Students with IEPs and ELL students score lower than any of their peers in reading achievement at each grade level. 10 Northwest Area Education Agency February, 2009 Average Reading Proficiency in Mathematics Grade 4 Non-IEP IEP 81.56% 49.87% White African American 81.55% 55.95% Non-Migrant Migrant 77.19% 60.00% Non-ELL ELL students 79.40% 59.76% Grade 8 Non-IEP IEP 79.09% 29.70% Non-ELL ELL 75.58% 34.29% Non-Migrant Migrant students 72.50% 41.03% White Hispanic 78.04% 44.45% Grade 11 Non-IEP IEP 82.38% 30.59% Non-ELL ELL 78.08% 34.61% White African American 80.68% 39.13% Non-Migrant Migrant 75.91% 59.10% Students with IEPs show the lowest percentages in math at all three grade levels. African American students score the next lowest in the fourth-grade. ELL students score the next lowest in both eighth and eleventh grades. Average Reading Proficiency in Science Grade 4 Non-IEP IEP 85.83% 64.98% White American Indian 86.73% 59.67% Non-ELL ELL 84.90% 69.79% 11 Northwest Area Education Agency Non-low SES Low SES 90.19% 72.99% Grade 8 Non-ELL ELL 82.38% 44.16% Non-IEP IEP 84.14% 48.75% White Hispanic 83.93% 55.83% Grade 11 Non-IEP IEP 85.62% 41.45% Non-ELL ELL 82.02% 43.88% White African American 83.28% 56.52% February, 2009 American Indian students and students with IEPs have the lowest proficiency levels at the fourth-grade. ELL students and students with IEPs have the lowest percentage of proficiency at the eighth and eleventh grades. NEEDS IDENTIFIED IN COMPREHENSIVE SCHOOL IMPROVEMENT PLANS reading comprehension mathematics problem-solving scientific method and inquiry safe environment social-emotional needs drug, alcohol and tobacco abuse technology integration vocational courses GAPS IDENTIFIED IN STUDENT ACHIEVEMENT DATA Reading Proficiency Gaps identified in fourth grade: Students with disabilities - 47.8%. Non-disabled students - 84.9%. ELL students - 52.8% Non-Ell students - 83.5%. Gaps identified in eighth grade: Students with disabilities - 27.1% Non-disabled students - 79.8%. 12 Northwest Area Education Agency February, 2009 ELL students - 29.9%. Non-Ell students - 75.4%. Gaps identified in eleventh grade: Students with disabilities - 26.3%. Non-disabled students - 81.2% ELL students - 17.9%. Non-ELL Students - 77.5%. Math Proficiency Gaps identified in fourth grade: Students with disabilities - 55.3% Nondisabled students - 84.4%. ELL students - 56.2%. Non-ELL students - 83.7%. Gaps identified in eighth grade: Students with disabilities - 30.8%. Non-disabled students - 83.5%. ELL students - 37.1%. Non-ELL students - 79.0% Gaps identified in eleventh grade: Students with disabilities - 33.2%. Non-disabled students - 84.1%. ELL students - 40.6%. Non-ELL students - 80.2%. Science Proficiency Gaps identified in eighth grade: Students with disabilities - 52.4%. Non-disabled students - 89.2%. ELL students - 55.6%. Non-ELL students - 86.2%. Gaps identified in eleventh grade: Students with disabilities - 42.5%. Non-disabled students - 86.2%. ELL students - 41.5%. Non-ELL students - 83.0%. 13 Northwest Area Education Agency February, 2009 STUDENT NEEDS IDENTIFIED IN LEA CSIPs Writing skills Reading comprehension Science inquiry Social and emotional needs Use of technology ACTIONS TAKEN TO ADDRESS THESE NEEDS Reading Recovery interventions Early Childhood screenings Early Childhood home interventions Social work and counseling Speech and language therapy Building-wide Positive Behavioral Supports and interventions Individual Behavioral evaluations and interventions Hearing and vision screenings Itinerent teaching services for deaf and hard of hearing students Itinerent teaching services for blind and low vision students Orientation and Mobility services for blind and low vision students Coordination of transition services for high school students Instructional Practices Inventory measuring student engagement Student testing for Reading First, ELL and Special Education Services Professional Development and Technical Assistance: Reading First Reading Recovery® Every Child Reads KU Strategies Second Chance Reading Every Student Counts Every Learner Inquires autism Co-teaching learning supports differentiated instruction cooperative learning early childhood standards and curriculum curriculum mapping integration of technology into the classroom data collection/analysis Services: Reading Recovery® interventions early childhood screenings and home interventions social work and counseling forums on addressing achievement gaps counselor supports speech and language therapy Positive Behavioral Supports programming individual behavioral evaluations and interventions hearing and vision screenings itinerant teaching services for deaf and hard of hearing students itinerant teaching and Orientation and mobility services for blind and low vision students transition services for high school students Instructional Practices Inventory student testing 14 Northwest Area Education Agency February, 2009 Progress with Improved Teaching – Reading 2007-2008 An indicator of quality for Northwest AEA is the work the agency does to assist teachers to become better teachers of reading. CUSTOMER SATISFACTION SURVEY According the 2007-2008 Customer Satisfaction Survey, teachers reported high satisfaction in the services Northwest AEA provides. Of 482 respondents, 92.7% stated that the services they received or participated in met their professional needs. According to 80.5% of the respondents, the AEA provided leadership to meet emerging educational needs. 84.5% of the respondents stated that the services they received assisted them in improving their instruction or job-related practices. 85.1% felt that the AEA staff had the knowledge and skills needed to have a positive impact on their school. NORTHWEST AEA PROFESSIONAL DEVELOPMENT SURVEY In a survey of Northwest AEA professional development participants, 78% of respondents indicated that they implement strategies learned in school-based professional development at least weekly. 78% of the respondents also stated that they believed their implementation of these strategies was effective or very effective in improving student achievement. PROFESSIONAL DEVELOPMENT Many opportunities for professional development in reading were offered both as courses and school-based professional development activities: Reading activities offered for credit - 62 Reading activities held for credit - 52 Reading activities canceled due to lack of registrations - 10 Total registrations for any reading activity - 656 Professional development in research-based reading strategies was provided last year for five districts participating in Iowa's Reading First Grant program. Nine teachers were trained to teach Reading Recovery® last year by AEA Reading Recovery® Teacher Leaders. SERVICES IN READING Northwest AEA hosts Iowa Collaborative Assessment Module (ICAM) scoring opportunities in reading and writing. Teachers have reported positive feedback about the process and how extensively it has increased their own assessment writing and scoring skills. The Special Education Teams assist both special education teachers and general education teachers with the RTI process in the area of reading achievement. Data is collected and analyzed regularly to help teachers make instructional decisions to improve teaching and to increase learning of students who are struggling. 15 Northwest Area Education Agency February, 2009 Progress with Improved Teaching – Mathematics 2007-2008 An indicator of quality for Northwest AEA is the work the agency does to assist teachers to become better teachers of mathematics. CUSTOMER SATISFACTION SURVEY According to the 2007-2008 Customer Satisfaction Survey, teachers reported high satisfaction in the services Northwest AEA provides. Of 482 respondents, 92.7% stated that the services they received or participated in met their professional needs. According to 80.5% of the respondents, the AEA provided leadership to meet emerging educational needs. 84.5% of the respondents stated that the services they received assisted them in improving their instruction or job-related practices. 85.1% felt that the AEA staff had the knowledge and skills needed to have a positive impact on their school. NORTHWEST AEA PROFESSIONAL DEVELOPMENT SURVEY In a survey of Northwest AEA professional development participants, 78% of respondents indicated that they implement strategies learned in school-based professional development at least weekly. 78% of the respondents also stated that they believed their implementation of these strategies was effective or very effective in improving student achievement. PROFESSIONAL DEVELOPMENT Many opportunities for professional development in math were offered both as courses and school-based professional development activities: Math activities offered for credit - 18 Math activities held for credit - 7 Math activities canceled due to lack of registrations - 11 Total registrations for any math activity - 118 Teachers participating in the Every Student Counts program have reported high levels of satisfaction in the research-based math strategies they are learning and implementing. They have also stated the positive effects of having the professional development provided to them on-site has had with supporting learning and implementation of the new strategies. SERVICES IN MATH Northwest AEA hosts Iowa Collaborative Assessment Module (ICAM) scoring opportunities in math. Teachers have reported positive feedback about the process and how extensively it has increased their own assessment writing and scoring skills. The Special Education Teams assist both special education teachers and general education teachers with the RTI process in the area of mathematics achievement. Data is collected and analyzed regularly to help teachers make instructional decisions to improve teaching and to increase learning of students who are struggling. 16 Northwest Area Education Agency February, 2009 Progress with Improved Teaching – Science 2007-2008 An indicator of quality for Northwest AEA is the work the agency does to assist teachers to become better teachers of science. CUSTOMER SATISFACTION SURVEY According to the 2007-2008 Customer Satisfaction Survey, teachers reported high satisfaction in the services Northwest AEA provides. Of 482 respondents, 92.7% stated that the services they received or participated in met their professional needs. According to 80.5% of the respondents, the AEA provided leadership to meet emerging educational needs. 84.5% of the respondents stated that the services they received assisted them in improving their instruction or job-related practices. 85.1% felt that the AEA staff had the knowledge and skills needed to have a positive impact on their school. NORTHWEST AEA PROFESSIONAL DEVELOPMENT SURVEY In a survey of Northwest AEA professional development participants, 78% of respondents indicated that they implement strategies learned in school-based professional development at least weekly. 78% of the respondents also stated that they believed their implementation of these strategies was effective or very effective in improving student achievement. PROFESSIONAL DEVELOPMENT Many opportunities for professional development in science were offered both as courses and school-based professional development activities: Science activities offered for credit - 13 Science activities held for credit - 7 Science activities canceled due to lack of registrations - 6 Total registrations for any science activity - 69 SERVICES IN SCIENCE Northwest AEA has established a science center for the purpose of promoting the practice of guided inquiry as a method of science instruction. Schools are able to check out science kits to be used by teachers who have been trained in their use. NWAEA staff members provide training for each of the kits and the center maintains, refurbishes and delivers the kits to the schools. Teachers have reported high satisfaction levels regarding improvement in teaching methods and in student achievement. A high regard is held by many secondary teachers for the opportunities they have had to attend the “Space Settlement Design Competition” at the Johnson Space Center in Houston, TX. Each year two buses of students and teachers travel to NASA and participate in the competition. A survey of last year's participants indicated that because of the Huston experience, 84.7% of the respondents would choose a career path related to science and engineering and 96.7% of the respondents believed that the Houston experience would assist them to achieve higher levels of success in the future. 17 Northwest Area Education Agency February, 2009 Progress with Cost Efficiency 2007-2008 Efficiency and equity are pillars upon which AEAs were founded, and they continue to be hallmarks of service. Cost efficiency is a key ingredient in evaluating the quality of an AEA. While a key area, cost efficiency is difficult to precisely determine. Northwest AEA has entered into numerous service agreements with outside entities to improve efficiency. Prime examples are the programs Northwest AEA has with other AEAs in the Northwest Iowa AEA Cooperative. A continuing example of efforts to efficiently manage resources, Northwest AEA continues in a 28E agreement that combines the print and production programs of Northwest AEA and Prairie Lakes AEA. This has streamlined print and production and publishing and has helped to avoid duplication among the two AEAs. It has helped to reduce costs and has increased media efficiency. Media Lending libraries of the agencies have been electronically merged for the past three years, providing northwest Iowa educators access to about 70 percent more instructional materials. Teachers and administrators report high levels of satisfaction on the availability of resources and direct links to pertinent research. The two agencies have also established 28E agreements for professional development, special education, Principals Leadership Academy and co-op purchasing. For example, McRel's Balanced Leadership training was jointly delivered to administrators with Prairie Lakes AEA. Another example of cost savings is the cooperative purchasing ventures at the state level through the Iowa Educators Coop. Agency interviewees during the accreditation process stated that the use of data assists the agency to measure the efficiency of services it provides. Special education administrators have used student count data, demographic data and travel time to determine staffing and programming patterns. The development of AEA regions was part of the process to become more efficient in delivering services to schools. 18 Northwest Area Education Agency February, 2009 Progress with Timely Services 2007-2008 A measure of efficiency is delivery of current and timely services. Efficiency and timeliness are also pillars upon which AEAs were founded, and they continue to be hallmarks of service as well. Timeliness is a key ingredient in evaluating the quality of an AEA. While a key area, it is difficult to precisely determine. Northwest AEA has resolved to remain proactive and current with the goal of maintaining the high level of services provided prior to the merger. NWAEA has developed a system of communication to schools and data collection about school needs. During the accreditation process, interviewees reported appreciation for the variety of ways through which Northwest assesses and then addresses district needs: Partnership Plan meetings with continued follow-up throughout the years On-line surveys Special education team inquiries Personal phone calls and e-mail contacts Guidance in state initiatives Advisory committees Focus groups Assigning agency staff to review school APRs, CSIPs and site visit reports Teachers and administrators have also reported high levels of satisfaction with NWAEA list-serves. Interviewees stated that the list-serves provide accurate and timely information. During the accreditation process, interviewees stated that the agency is often the first to respond to school improvement efforts, such as High School Reform, Iowa Core Curriculum and Co-teaching. Appreciation was expressed regarding the agency's ability to stay abreast of emerging issues. Northwest AEA newsletters are tailored for public and non-public schools, focused on educational leadership and provide encouragement and inspiration. Access to AEA’s online resources has been reported to be a "shining point" for Northwest AEA. All administrators and teachers, no matter their geographic location, have immediate access to information, resources and materials. 19 Northwest Area Education Agency February, 2009 Progress with Levels of Customer Participation 2007-08 Customer participation in Northwest AEA services is a key measure of the quality of an Area Education Agency and is closely related to customer satisfaction. Northwest AEA has resolved to maintain the high levels of customer participation previously experienced prior to the merger. The method of measuring participation has varied over the past few years. In recent years it was measured through the use of a state-initiated Customer Satisfaction Survey. Throughout the accreditation process, Northwest AEA was applauded by its customers for the high standard of services provided to the majority of teachers, administrators, students, parents and communities within the AEA. Interviewees reported high levels of satisfaction with the many services that were provided equitably to schools, whether large, small, rural, urban, public or non-public. The final Accreditation Report from the Department of Education stated, "LEA interviewees reported that they were happy with the resulting enhancements of the services provided by the agency. The merger's success is accomplished through continued input from and communication with the schools and school districts served by the agency." There were many professional development activities offered: Total activities offered for credit - 349 Total activities held for credit – 272 Total activities cancelled due to lack of registrations – 77 Total held as site-based (school initiated) activities – 115 Total registration for site-based activities – 1435 Total held as open registration classes – 234 Total registration for open registration classes – 2044 Number of schools who participated – all public and all but 2 non-public schools in NWAEA had at least one person participate in a credited activity Number of teachers from NWAEA schools who participated in any credited activity - 3179 Reading activities held for credit – 52 Total registrations – 656 Math activities held for credit – 18 Total registrations – 118 Science activities held for credit – 13 Total registrations – 69 School Climate activities held for credit – 26 Total registrations for School Climate activities - 69 There are also many other examples of services provided to schools: Approximately 90% of all teachers in NWAEA utilized materials from the Media Library. Training in IEP development was provided to 453 special education teachers representing 23 schools. Forty administrators and school personnel attended the annual Budget Workshop last year, representing 23 schools. 20 Northwest Area Education Agency February, 2009 Progress with Levels of Customer Satisfaction 2007-2008 Improving customer satisfaction in AEA services is a key measure of the quality of an Area Education Agency. Northwest AEA has resolved to maintain the high levels of customer satisfaction previously experienced prior to the merger. The method of measuring satisfaction has varied over the past few years. In recent years it was measured through the use of a state-initiated Customer Satisfaction Survey. Throughout the accreditation process, Northwest AEA was applauded by its customers for the high standard of services provided to the majority of teachers, administrators, students, parents and communities within the AEA. Interviewees reported high levels of satisfaction with the many services that were provided equitably to schools, whether large, small, rural, urban, public or non-public. The final Accreditation Report from the Department of Education stated, "LEA interviewees reported that they were happy with the resulting enhancements of the services provided by the agency. The merger's success is accomplished through strong agency leadership and continued input from and communication with the schools and school districts served by the agency." The method of determining customer satisfaction has varied from previous years. Northwest AEA determined overall satisfaction by taking the average of scores on the 10 questions from the statewide AEA customer survey. Those questions were: 1. Generally, the AEA services that I have received or participated in met my professional needs. 2. The AEA provides leadership to meet emerging educational needs. 3. The AEA delivers cost-efficient services. 4. The AEA delivers current and timely services. 5. The AEA is responsive to my school's student learning needs. 6. The AEA services that I have received have assisted in improving my students' achievement. 7. The AEA services that I have received have assisted in improving my job-related practices. 8. The AEA staff that I have contact with has the knowledge necessary to have a positive impact on our schools. 9. The AEA staff that I have contact with create and maintain good working relationships with people in my school and/or district. 10. The AEA delivers services that assist our district in meeting federal and state mandates (NCLB, IDEA, etc.). OVERALL SATISFACTION WITH SERVICES 2007-08 82.9 % 21