GREATER MANCHESTER POLICE
JOB DESCRIPTION
POST TITLE:
Telecommunications Liaison Unit Manager
DIVISION/DEPARTMENT:
Serious Crime Division
SECTION/UNIT:
Regulation of Investigatory Powers Act Unit
(Fiddes)
GRADE:
H/I (career grade)
RESPONSIBLE TO:
Detective Inspector
RESPONSIBLE FOR:
Constables and Police staff
Telecommunications Unit.
AIM OF JOB:
To promote the Telecommunications Unit
and its capabilities throughout GMP.
To supervise constables and police staff with
in the department and work within the
communications liaison unit to assist both
police and police staff
To ensure the integrity, effectiveness and
efficiency of the units resources and systems
by determining policy and procedure and
ensuring they are maintained.
To develop information technology and
working practices within the unit and the
telecommunications, internet and postal
industries as a major contribution to the
intelligence products at all levels within the
national intelligence model
MAIN DUTIES AND RESPONSIBILITIES
▪
To provide leadership, supervision, monitor and appraise police officers and police staff within the unit being
responsible for their welfare , morale and discipline and training needs.
▪
Represent the force at regional SPOC meetings. Be prepared to perform consultancy tasks and reviews,
developing good practice within law enforcement agencies nationally.
▪
Scrutinise developments in telecommunication data retrieval practices nationally and identify good practice
that will benefit Greater Manchester police.
▪
Promote the Communications Unit to members of GMP, educating them as to what is available. Encouraging
the effective use of telecommunications data with senior investigating Officers.
Telecommunications Liaison Unit Manager
November 2008
▪
Advise and prepare reports for ACPO ranking officers on Telecommunication issues
▪
Research aspects of telecommunications unit policy and case law as and when necessary. Ensuring the
telecommunications practice within force remains in line with legislation and codes of practice.
▪
Instigate and chair meetings with staff in relation to specific cases, applications to discuss intricate issues and
devise proposals to resolve them.
▪
Demonstrate the ability to maintain absolute confidentiality where required in both verbal and written
communications.
▪
Ensure that adequate systems are in place to store date securely and with complete integrity.
▪
Provide regular feedback to Detective Inspector RIPA regarding workload.
▪
Deploy staff to achieve maximum effect and minimize demands on overtime and expense budget. Identify and
support changes to working practices to maximise the effectiveness of the unit and the service it provides to
the Force
▪
Identify appropriate training needs of staff in order to attain and maintain professional skill levels in line with
the specific needs of the unit and the corporate needs of the force.
▪
To develop and maintain effective liaison with representative of Communications service providers security
departments to develop knowledge of their data systems and maintain a working relationship.
▪
Monitor and participate in the vetting, prioritising, researching and actioning of all applications submitted to the
unit.
▪
Continually develop the use of any data gleaned from the communications industry, perform in-depth analysis
of communications data in serious crimes. Participate in the collation of data that assists in the analysis of
information about a target criminal.
▪
Monitor the handling of data obtained from sensitive sources and its usefulness to the enquiry.
▪
Ensure that the Communications Liaison Unit maintains a computer system of the highest caliber that
complies with the letter and the spirit of the Data Protection Act. Take responsibility for the running and
maintenance of specialist computer software.
▪
Assist computer software manufacturers in the development of software to support intelligence analysis of
telecommunications data.
▪
Ensure the maintenance of financial accounts relating to payments for requests made of communication
service providers.
▪
Lecture and train people in GMP and other agencies in relation to investigations and intelligence gathering.
▪
Represent the force at National meetings e.g. user conferences on telecommunication data analysis software.
Represent the force at policy meetings with communications organizations.
▪
Ensure staff adhere to relevant force procedures in relation to information management by ensuring
appropriate procedures are in place to monitor compliance in relation to the collection, recording, evaluation
and sharing of information and providing the appropriate feedback to maintain and improve information quality
in compliance with the Data Protection Act 1998, the Freedom of Information Act 2000 and the Code of
Practice on Management of Police Information 2005, as appropriate

To comply with the requirements of GMP's policies on Drug and Alcohol testing –
requirements in respect of specific posts/ roles are described in the policies, which are available on the Force
Intranet
▪
To be responsible for improving your performance by participating in the Performance Appraisal process with
your manager.
Telecommunications Liaison Unit Manager
November 2008
▪
To promote and comply with GMP's policies on equal opportunities and health and safety both in the delivery
of services and the treatment of others.

To carry out such other duties which are consistent with the nature, responsibilities and grading of the post.
NOTES
This job description records the principal responsibilities of the job at the date shown. The job description will be
updated from time to time in conjunction with the post holders to reflect changes.
Telecommunications Liaison Unit Manager
November 2008
POST TITLE:
Telecommunications Liaison Unit Manager
LOCATION:
RIPA Unit
BEHAVIOURAL COMPETENCIES TO UNDERTAKE THE ROLE
Openness to change ( B)
Supports, promotes and puts into practice change. Introduces new ways of doing
things and encourages others to accept them. Overcomes barriers to change
Respect for race and diversity (A)
Understands other people’s views and takes them into account. Is tactful and diplomatic
when dealing with people, treating them with dignity and respect at all times. Understands
and is sensitive to social, cultural and racial differences
Maximising potential ( B)
Encourages others to learn and develop, giving them clear and direct guidance and
feedback on their performance. Encourages and supports staff, making sure they are
motivated to achieve results.
Effective communication (B)
Communicates all needs, instructions and decisions clearly. Adapts the style of
communication to meet the needs of the audience. Asks probing questions to check
understanding.
Problem solving (B)
Gathers information from a range of sources to understand situations, making sure it is
reliable and accurate. Analyses information to identify important issues and problems.
Identifies risks and considers alternative courses of action to make good decisions.
Planning and organising (C)
Plans and carries out activities in an orderly and well-structured way. Prioritises tasks, uses
time in the best possible way, and works within appropriate policy and procedures.
Personal responsibility (A)
Readily accepts responsibility for self and others. Takes responsibility for managing
situations and problems. Leads by example, showing a commitment and determination to
succeed. Continues to learn and develop.
Explanation of competency levels:
(A), (B), (C) Indicates the level of competency taken from the National Competency Framework.
All behavioural competencies will be discussed in the Performance Appraisal.
Telecommunications Liaison Unit Manager
November 2008
Crime Department
Serious Crime Branch
Career Grade for Telecommunication Liaison Unit Manager
Grade H
Grade I
As per Grade plus:
Specialist knowledge/
skills and abilities:
Essential:
Essential:
Achieves and Maintains SPOC accreditation once recruited to the
position
Effectively applies a wide range of Force operational procedures.
Uses knowledge of the law to good effect, in particular the Data
Protection Act, Criminal Procedure and Investigations Act and the
Regulation of Investigatory Powers Act.
Knowledge of working practices of the Crime Department operational
units
Knowledge of locally/regionally based criminals.
Awareness of the National Intelligence Model.
Knowledge of communications related law
Awareness of the Management of Police Information
Understands and can apply MOPI in the context of telecoms data
recovery, storage and dissemination
Has a good knowledge of multi-tasking software e.g. Windows
Ability to conduct complex enquiries.
Ability to quickly develop new analytical systems to solve unique
problems.
Ability to collate, analyse, evaluate and disseminate large amounts
of information.
Computer literate.
Telecommunications Liaison Unit Manager
November 2008
Basic understanding of the internet and e-mail processes
Understands and can apply the principles of the National intelligence
Model in order to ensure effective use of Telecommunications
As per Grade H plus:
Training/ experience
required:
Essential:
Essential:
Experience in supervising people and processes
Knowledge of OPUS Systems and the ability to undertake research in
support of investigations involving telecoms data.
Desirable:
Knowledge of OPUS systems.
Appreciation of existing IT within GMP and how it can be used to
improve service delivery to our customers.
Appreciation of existing IT within GMP.
Knowledge of Microsoft Office
Knowledge of Microsoft Office
Knowledge of databases
Knowledge of databases
Experience of liaising with CPS and legal representatives in relation
to complex issues.
Other requirements:
As per Grade H plus:
Essential:
Essential:
Has achieved a good attendance record.
Willing to travel and be away from home on occasions if required.
Participation in a standby rota scheme providing 24-hour call out
cover.
Participation in Continuous Professional Development
Participation in shift system to provide units services within time
frames set by senior management team.
Provide a DNA sample for the elimination database.
This is a designated post under the Force Vetting Strategy and the
post will therefore attract an enhanced level of vetting.
Telecommunications Liaison Unit Manager
November 2008
As for Grade H plus:
Examples of work
experience and
undertaken within the
grade
Organise and implement shift and cover Rotas
Review and identify improvements to IT equipment within unit.
Provide specialist advice and knowledge.
Maintains SPOC accreditation and takes an active role in the
processing of data retrieval applications.
Has experience of liaising with senior investigating officers to give
advice and assistance in relation to retrieval of communications
Collate and produce documentation to demonstrate the
effectiveness of the unit.
Ensured all material presented to senior officers is fully documented
making certain a clear audit trail is in place.
All essential criteria above will also be discussed in the Performance Appraisal. The desirable criteria marked with an asterisk will be desirable at selection
stage but will become essential once in post and will be discussed in the Performance Appraisal.
Please note that we will consider making reasonable adjustments to the above, in line with the Disability Discrimination Act.
Telecommunications Liaison Unit Manager
November 2008