SCHEDULE ONE: POSITION DESCRIPTION Retail Assistant
Position Title:
Retail Assistant
Reporting To:
Sales Manager
Mission:
Every time anyone interacts with R&R Sport, they come
away more motivated & inspired
Main Purpose:
To provide exceptional customer service and product
advice, resulting in maximising sales, repeat business,
customer base growth and a profitable business, in a
great working environment.
KEY TASKS AND EXPECTED RESULTS:
KEY RESPONSIBILITIES
Customer Service
EXPECTED RESULT
 You are required to have a thorough
knowledge
of
our
products
and
are
responsible for providing and ensuring
outstanding customer service at all times
to all customers.
 You will be able to assess customer’s
requirements
and
abilities
and
recommend appropriate product.
 Ensure that all requests and queries
received
by
your
customers
are
responded to promptly in a friendly,
professional manner.
 Ensure all areas of your department are
kept clean and tidy, ensuring that all
work areas are clean and workable at
all times.
 Ensure your area is correctly set up for
the next shift.
Training and tech sessions
 You will be required to attend various
training sessions to ensure you have a
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Position Description - Retail Assistant
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thorough understanding of the products
we sell.
 You will be out there ‘walking the talk’
as you have a passion and enthusiasm
for the outdoors.
 You will be confident using computer
Harmony POS
systems as you will be trained in the use
of our point of sale system
Communicate effectively with
 Actively participate in all shop meetings
as required.
all staff and customers
 Ensure
relevant
communicated
information
to
the
next
is
shift
appropriately.
 Talk directly to your shop manager
regarding new ideas and any issues
which require attention
Security

You
will
ensure
shop
security
procedures are followed at all times,
including staff purchasing procedures

Shop lifting is occurring all the time
and we encourage your vigilance in
identifying
around
occurrences,
change
rooms
particularly
and
ensuring
cabinets are relocked after assisting your
customer.

Ensure that you position yourself, even
when talking to other customers, in a
way so you can keep an eye on the store
Ensure
revenue
targets
are 
Cross selling & upselling opportunities
are maximized
met
Departmental Management

Budgeted revenue is achieved

Costs are minimized

Equipment is maintained

Where applicable manage departmental
stock levels, goods for display, sales etc.

Assist buying stock for your department,
within budget and ensuring it’s in line
with the shops overall seasonal product
strategies
Ensure
R&R Sport
the
workplace 
You will be trained in the safe use of
Position Description - Retail Assistant
April 2012
2
complies
Safety
with
and
Health
other
relevant
&
adhere
relevant
plant
to
and
all
equipment
Shop
policies
and
and
procedures including use of vehicles
legislation

Any health, safety, security hazards
and accidents are investigated and
reported through the appropriate
reporting and action methods

Being fully conversant and familiar
with the Shops H&S procedures,
policies and directives

A
high
standard
of
personal
and
workplace hygiene is maintained

Actively
promote
safe
work
practices
within department
Policies
and
Procedures 
and procedures at all times
allow for the efficient and
effective operations
To adhere to R&R Sports values, policies

To be flexible and undertake other
duties which may be required too
effectively run the business.
The organization recognizes that over time employees will, through the
natural process of gaining confidence in their ability and understanding
of the systems, operate quicker and more efficiently at the job they hold.
This will free up time that could be used to develop and enhance the
skills, knowledge and abilities of the employee. As a consequence of this,
and because the organization is interested in developing each employee to
their full potential, each employee, will from time to time, be asked to
take on extra duties that are designed to upgrade their skills, knowledge
and abilities. These extra duties will be discussed between the employee
and his/her immediate manager, and the decision to allocate them will be
taken jointly.
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Position Description - Retail Assistant
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Person Specification:
Retail Assistant
ESSENTIAL
Educational/

DESIRABLE
Current Drivers License
Outdoor/Snow
Technical
industry training
Qualifications
and qualification
or tertiary
Qualification
Work

Experience
At least one season of outdoor /
 >1 seasons
snow retail & / or rental
outdoor retail
experience, preferably with
experience
International experience and

Thorough

national experience with other
knowledge of the
R&R stores
area and
Proven track record dealing with a
environs
wide range of outdoor products and
brands

A passion for the outdoors and first
hand understanding of gear
requirements for relevant activities
in various environments
Interpersonal

Skills
Uses judgment, objectivity and
discretion to accurately assess
situations and take appropriate
action, maintaining confidentiality
where necessary

Consistently portrays a positive
impression and achieves desired
outcomes by optimizing
communication orally and in
writing with a wide range of people

Prioritizes tasks to meet deadlines to
agreed standards whilst being
flexible and adapting to changing
demands

Autonomously identifies needs and
proactively works towards an
effective solution gaining
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cooperation from others as required

Remains calm, productive and
focused in pressured situations
achieving desired outcomes and
maintaining positive relationships

Applies effective systems and
checklists to ensure details are not
overlooked

Works autonomously within a team
ensuring all tasks are completed on
time and accurately
Technical

Skills
Proficient with computer systems so

that you can be trained in our
point of sale software system to a


Another
language

Already
proficient level.
competent user
You will also be a competent cash
of ‘Easyrent’
handler and competent processing
and / or
payments with eftpos machines etc.
‘Harmony’
Self sufficient with typing
requirements, internet
communications and excel.
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Position Description - Retail Assistant
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