Public Housing Infrastructure Program
Program framework and funding guidelines 2012-15
Effective from February 2015
Public Housing Infrastructure Program
Program framework and funding guidelines 2012-15
Effective from February 2015
Table of contents
Contents
1. Introduction...................................................................................................................... 1
2. Program supporting documents ................................................................................... 1
3. Public Housing Infrastructure Program funding and activities ............................... 2
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.9
3.10
3.11
3.12
Activity 91425 - Housing advocacy and support - secondary advice ............................. 2
Activity 91426 - Housing advocacy and support - legal tenancy advice ........................ 2
Activity 91427 - Housing advocacy and support - phone service ................................. 2
Activity 91431 - Housing infrastructure tenant participation ....................................... 2
Activity 91432 - Housing infrastructure TP - support to tenant groups ......................... 2
Activity 91415 - Housing infrastructure facility management ...................................... 2
Activity 91433 - Housing infrastructure – Tenant participation projects ....................... 2
Activity 91452 - Housing infrastructure - training ..................................................... 3
Activity 91454 - Housing infrastructure - garden management ................................... 3
Activity 91455 - Housing infrastructure - education services ...................................... 3
Activity 91456 – Housing infrastructure – community support service ......................... 3
4. Public Housing Infrastructure Program framework .................................................. 3
4.1
4.3
4.6
The Public Housing Infrastructure Program ............................................................... 3
Program management ........................................................................................... 4
Initiatives impacting on PHIP aims and directions ...................................................... 5
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10
5.11
5.12
Service agreement context..................................................................................... 5
Continuous development, standards and planning ..................................................... 5
Data collection and privacy .................................................................................... 6
Monitoring and reporting........................................................................................ 7
Grievance process ................................................................................................. 7
Approved use of funds ........................................................................................... 8
Acknowledgement of funding .................................................................................. 8
General notice to the Victorian Department of Health & Human Services ...................... 8
Access to documentation ....................................................................................... 8
Advance notice of service suspension/closure ........................................................... 9
Transfers of funding .............................................................................................. 9
Service amalgamation ........................................................................................... 9
5. General requirements ..................................................................................................... 5
6. Program operations......................................................................................................... 9
6.1
6.2
6.3
Accessibility ......................................................................................................... 9
Tenant participation ............................................................................................ 10
Community Contact Service ................................................................................. 10
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1. Introduction
This document covers program framework and funding guidelines for the Public Housing Infrastructure Program
(PHIP) and is supplementary to general Department of Health & Human Services (the department) guidelines
outlined in the service agreement and in the Service Agreement Information Kit for Agencies. The kit outlines
the legal arrangements that exist between the department and a funded community service organisation (CSO)
when a service agreement is signed.
The department, funds PHIP a program arrangement that commenced on 1 January 2006. These guidelines
underpin the program and are applicable to all services recurrently funded under PHIP with the exception of
tenants groups for whom separate and specific guidelines have been developed.
These guidelines detail the program framework, funded activities and funding guidelines, and are designed to
assist the funded CSO to be aware of and understand:
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Aims and structure.
How the program is managed at the government level.
How the program relates to other key DEPARTMENT initiatives.
Expectations of continuous development, data collection, planning and review.
Standards of service delivery and inter-CSO cooperation.
The activities funded under the program.
Types of services and activities the program funds.
The basis upon which funding levels are determined.
These guidelines cover all PHIP activities. “PHIP” is the term used where elements of these guidelines have
generic application across this overarching program.
For further information on this program, contact the program area.
2. Program supporting documents
The departmental funded organisations are obliged to comply with specific departmental policies and certain
legislative requirements as outlined in the terms and conditions of the service agreement. The PHIP program
framework and guidelines also reference government and departmental policies and guidelines that have
applicability to the provision of PHIP services as follows:
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Business Practice Manual
Complaints Management Policy
Client Services Charter
Housing Services Policy and Procedures Manuals
Housing Standards manual
Quality Practice Framework
Housing Act 1983 (as amended 2010)
Public Housing Employment Program Procedures
Public Housing Infrastructure Program Work plan
Residential Tenancies Act 1997
Community gardens list by catchment
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3. Public Housing Infrastructure Program funding and
activities
3.1 Activity 91425 - Housing advocacy and support - secondary advice
The Tenants Union Victoria (TUV) is funded under this activity to provide secondary advice to organisations
funded by department for housing and support services.
3.2 Activity 91426 - Housing advocacy and support - legal tenancy advice
The TUV is funded under this activity to provide legal services to SHASP eligible social housing tenants
requiring complex (VCAT) legal tenancy advice. Clients for assistance under this activity will generally be
referred from the divisional SHASP providers
3.3 Activity 91427 - Housing advocacy and support - phone service
The TUV is funded under this activity to provide direct telephone assistance to social housing
tenants/applicants. This will include active referral to regional SHASP providers
3.4 Activity 91431 - Housing infrastructure tenant participation
The Department’s Tenant Participation Framework provides structures and consultative mechanisms,
intended to enable tenants to give regular feedback about the quality of services and factors affecting their
tenancies at a local and regional level. The framework has recently been reviewed and the
recommendations from the report are currently being considered.
3.5 Activity 91432 - Housing infrastructure TP - support to tenant groups
The VPTA, the peak tenants association is funded under this activity for the provision of advice and support
to department funded public tenant groups.
Tenants groups are also funded under this activity to provide a representative forum for public tenants and
are managed under separate guidelines.
3.6 Activity 91415 - Housing infrastructure facility management
The Director of Housing has approximately 110 community facilities throughout the state whilst most are
managed by the department’s divisional housing offices some of these facilities are managed by CSOs,
through PHIP funding. Management of the facilities is focused on providing positive value for public tenants
and the local tenant community.
3.7 Activity 91433 - Housing infrastructure – Tenant participation projects
Community facilities are a key part of the department’s commitment to creating better opportunities for
tenants to actively participate in their community.
3.8 Activity 91451 - Housing infrastructure - resources
The PHIP includes provision of funding for a resource service to advise the department on housing/tenancy
issues; undertake specific projects related to department business; participate in periodic reviews
undertaken by ; department and identify and report to the department on emerging issues particularly as they
relate to SHASP.
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3.9 Activity 91452 - Housing infrastructure - training
The PHIP includes funding to TUV and VPTA for the provision of:
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Governance and management training for members of department funded tenant groups.(VPTA)
Accredited face to face and online advocacy and legal based training for SHASP staff. (TUV)
All SHASP workers who have not previously received accredited training in advocacy and tenancy law must
attend the above training.
Training for SHASP providers will increasingly form part of the broader Homelessness and Community
Housing Training program currently provided by department. To inform the training provided by PHIP to
SHASP workers the department and the TUV will meet regularly with providers.
3.10 Activity 91454 - Housing infrastructure - garden management
There are over 850 community garden plots across 22 gardens on Director of Housing (DOH) owned and
leased land across the metropolitan area. The community gardens support service is responsible for
supporting the day-to-day management of the gardens; supporting development of the gardens and tenant
management; and for the promotion of community gardens and community activities.
3.11 Activity 91455 - Housing infrastructure - education services
The PHIP includes the provision of tenancy related educational documents for public and social housing
tenants. Representatives of SHASP providers may be sought to advise on this work.
3.12 Activity 91456 – Housing infrastructure – community support service
PHIP includes the provision of funding for a community contact service across public housing estates in
inner Melbourne.
4. Public Housing Infrastructure Program framework
4.1 The Public Housing Infrastructure Program
PHIP is the generic term for a range of services provided to social housing tenants by CSOs and details of
the sub-programs are provided throughout this document. All the other sections in these guidelines refer
to all PHIP recurrently funded services.
Divisional housing offices and the department more broadly, achieve the program aims by:
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Providing high quality housing assistance that is accountable to applicants and tenants.
Complying with the department’s service delivery model and its quality practice guidelines.
Only making appropriate referrals to SHASP providers.
Managing tenancies within the agreed parameters of an individual tenant’s tenancy action plan, with
the focus on successful/sustained tenancies.
Taking the lead in promoting tenant participation.
Taking responsibility for the resolution of anti-social activities that impact on sustaining a tenancy and in
compliance with department policies.
Actively promoting PHIP to applicants and tenants and within the department.
Advocating on behalf of individual tenants and promoting access for SHASP service users to broader
departmental programs.
Complying with the department’s Client Services Charter.
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Specifically, SHASP funded CSOs achieve the program aims by establishing successful tenancies and
intervening when tenancies are at risk.
4.3 Program management
The Department of Health & Human Services through the Director of Housing (DOH) is responsible for
providing housing assistance. Housing assistance refers to a range of products and services, including crisis,
transitional and long-term public and community housing, homelessness assistance, new forms of social
housing and related support services. Services are delivered in accordance with the Housing Act 1983
(amended 2005), through the statutory position of the DOH. It also operates within the framework of the
National Affordable Housing Agreement (NAHA), which is currently under review.
The department employs staff to develop and provide housing assistance. Staff based in central office report
through their Director to the DOH. Divisional Service Agreements between the Director of Housing and
Divisional Directors underpin the delivery of housing services to our clients. The department provides funding
to more than 380 non-government organisations that deliver housing assistance services. Within these
organisations, more than 1,300 staff members are employed to provide a range of housing and support
services.
The department’s central office responsibilities include:
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Developing and communicating policy and program frameworks.
Developing standards, procedures and training programs to enable best practice and continuous
improvement.
Defining and monitoring program outcomes and determining output specification and structures at
output, component and activity levels.
Resourcing including budget development and funds allocation.
Development of tender specifications in partnership with regions.
State-wide and specialist services are required to develop and maintain a close working relationship with the
department in order to deliver the integrated service response that PHIP requires. These organisations are
also required to keep central office informed of activities and/or specific issues in relation to the service
implementation, development and ongoing management of the program.
The department delivers services through four divisions. Divisions plan for, fund and deliver housing and
community services and develop strong partnerships with CSOs to collaboratively plan local services to give
the Victorian community high quality services. Divisions are the department’s public face.
Divisional responsibilities in the funding process include:
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Ensuring services purchased contribute to the achievement of the department’s strategic direction and
maximise the use of available resources.
Monitoring provider performance to ensure that services meet acceptable quality standards and practice
guidelines, and taking corrective action where performance is below target.
Identifying and communicating to central office opportunities for cross program service initiatives or
redevelopment.
Developing strong links between divisions for sharing information on continuous improvements to
service delivery.
Within the above context divisional responsibility for the SHASP and tenant participation components of
PHIP that includes managing the ongoing funding relationship including service development.
Central office has developed the Interim Integrated Case Management Guidelines for SHASP when
managing SHASP services and the Community Gardens Program, Program framework and funding
guidelines 2012-15 and the Community Gardens Program operational guidelines 2012-15. There are
accessible at. http://www.dhs.vic.gov.au/about-the-department/documents-and-resources/policies,guidelines-and-legislation/public-housing-infrastructure-program-guidelines
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PHIP divisional services are therefore required to develop and maintain a close working relationship with the
department’s divisional office, in order to deliver the integrated service response that PHIP requires, and to
keep the division informed of activities and/or specific issues in relation to the service implementation,
development and ongoing management of the PHIP program. In addition, at the direct client services level,
PHIP providers and local public housing offices/social housing providers/homelessness services/specialist
PHIP providers will need to establish and maintain close working relationships. Statewide organizations will
also maintain a close working relationship with Central office.
4.6 Initiatives impacting on PHIP aims and directions
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In addition to the initiatives and agreements detailed in the Policy and Funding Plan, the following
impact on the operation of PHIP and need continuity in delivery to underpin PHIP:
The Department ‘s Client Services Charter. The charter sets the standards of service that public
housing tenants, applicants and other clients can expect from the department.
Multiple and complex needs initiative (MACNI). The initiative has been in operation since late August
2004. Its aim has been to develop and implement strategies for responding to people with extremely
complex needs, to address continuing poor service outcomes. These individuals often fall between
program boundaries and consequently receive reduced services, in an often uncoordinated way.
The service model, established under the Human Services (Complex Needs) Act 2009 has the following key
elements:
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Divisional gateway and referral process including a divisional coordinators
Extensive divisional collaboration and coordination processes to minimize need for MACNI referral
Central group of program and clinical managers to approve eligibility and provide oversight
Intensive assessment, care coordination and case management service, where no appropriate regional
option is available, for individuals determined eligible
Strong partnership between the department and Department of Justice, both centrally and locally.
5. General requirements
5.1 Service agreement context
The department provides PHIP funds to incorporated non-government or local government CSOs to deliver
services for social housing tenants and public housing applicants.
The department develops general and specific guidelines to ensure services are tailored towards the needs
of clients. As the understanding of client need changes, so too do program frameworks and funding
guidelines.
Department funded community programs form part of the three-year service agreement arrangements
arising through the department’s partnerships project. The policy and funding plan is complementary to the
service agreements and provides information on government and departmental policies, strategies, and
service specification information.
5.2 Continuous development, standards and planning
All service providers should develop an annual cycle of internal planning and review, which outlines service
improvement objectives, along with strategies to deliver required services. CSOs must participate in a
detailed review of their PHIP funding on request by the department. PHIP funded CSOs should maintain the
highest standards of contemporary service management, financial management and planning and
evaluation. This includes, but is not limited to:
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Employment of staff competent to the level of service delivery required to meet client needs, and ensure
that appropriate staff development, supervision and de-briefing is available.
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Ensuring operational funds provided through the program are principally spent on outlays directly arising
from meeting client needs, and for the purposes for which the funding has been approved (excluding
transfers to other services by way of inter-CSO grants, or for liabilities incurred by staff personally
outside of work responsibilities, such as parking fines or recreation).
Establishing clear procedural and budgetary policies for reimbursement of non-employee members of
boards and committees of management for expenses incurred in carrying out their voluntary duties in
relation to the governance of the funded CSO.
Ensuring that any goods purchased by the funded CSO are used for the benefit of clients.
Maintaining organisational governance and service delivery as separate and distinct functions, in the
structure of the funded CSO and its governing body, and in the allocation of roles.
Ensuring that the majority of members of the governing body responsible for PHIP funding are not PHIP
funded paid employees of the funded CSO or other organisations.
Ensuring that for vehicles secured through PHIP funds, explicit policies are implemented, designed to
maximise use in responding to client needs, fulfil legal obligations regarding safe use and insurance for
the class of vehicle concerned, protect the assets purchased with program funds, and limit interstate
travel to the minimum necessary as deemed by management and agreed by the department.
Ensuring that mechanisms and processes are in place that enables consumers to contribute to determining
the way the CSO provides services.
PHIP funded CSOs will maintain an up to date knowledge of the provisions of the Residential Tenancies Act,
and departmental policies.
PHIP providers are required to either register as a housing association or provider under the regulatory
provisions for non-government, not for profit CSOs contained in a new Part VIII to the Housing Act 1983 (as
amended in 2005) or, where they do not manage housing stock, to achieve the Department of Health and
Human Services Standards
5.3 Data collection and privacy
The department collects some personal information for the purposes of planning, funding, monitoring and
evaluating the services and functions delivered on its behalf but where practicable it will remove identifying
details from information used for these purposes.
The department is also required by NAHA to report on the assistance provided by each of its housing
programs.
As part of this reporting process PHIP funded CSOs will submit half -yearly data reports by early February
and August each year on a Microsoft compatible spreadsheet provided by the department.
The department and its funded CSOs operate according to strict privacy protocols as set out in the Health
Records Act 2001 and the Information Privacy Act 2000. Collection of data by providers will be undertaken in
a manner that ensures clients have the right to:
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Be told why the collection is being conducted.
Be told how the information will be used.
Be told who will have access to the information.
Refuse to participate in the collection without affecting their right to receive services.
In fulfilling the above providers should explain to the client that whilst identifying information may be collected
that client confidentiality and privacy will be protected.
Data report requirements for SHASP are specified in SHASP: Interim Integrated Case Management
Guidelines and the SHASP: Interim Integrated Case Management Guidelines
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5.4 Monitoring and reporting
Monitoring of service performance will be undertaken through liaison with PHIP funded CSOs within the
parameters of the department’s monitoring framework. Service requirements will be monitored through the
collation of performance indicators and supported by an analysis of issues impacting on the performance
achieved. The department will work with funded CSOs to develop performance monitoring in the areas of
financial viability, governance and service quality.
To assist service providers in the delivery of the service, the department will undertake to provide:
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An ongoing commitment to the development of collaborative relationships.
Formal support via regular meetings with the service provider.
Regular updates on relevant policy directions and initiatives.
Consultancy where appropriate.
Formal and informal contact as required.
The frequency of formal liaison meetings will be determined in consultation with the service provider. A
departmental officer will be nominated to act as the initial point of contact for the service provider.
The department will communicate any information or recent development such as the release of new
policies, initiatives or strategic documents or training opportunities to the provider in a timely manner. The
department will undertake to action funding in a timely manner.
The department will undertake to address any issues requiring clarification or discussion at the earliest
opportunity in order to reach resolution.
Annual service targets and financial data will be monitored by the department using:
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Service user data, service provision and financial accountability returns as required under the service
standards and guidelines listed in the service agreement.
CSO reports as required under the service agreement and as required in these guidelines.
Other relevant information provided by the PHIP funded CSO on request from the department.
The direct relationship between funding and the service activity outputs also impacts on monitoring and
reporting requirements. Performance below 95% will trigger discussion with the department about strategies
to improve achievement levels and if it was not agreed that improvement was likely and that 95%
performance standard could not be met in the following financial year, target and funding reallocation may
result.
PHIP funded CSOs will maintain a close working relationship with their service agreement manager in order
to keep them appraised of activities and/or specific issues in relation to the service. This will include early
identification of operational difficulties and other areas that could either disrupt delivery of services or
adversely impact on clients, e.g. the absence of staff at small offices.
An agency monitoring framework has been developed by the department to produce a more consistent
approach to CSO performance monitoring and improvement with a strong emphasis on continuous
improvement.
5.5 Grievance process
Collaborative service provision between PHIP, the client and other service providers is critical to achieving
positive outcomes for the client. However, from time to time, grievances and disputes will arise.
PHIP CSOs must develop and annually review a clear documented grievance process for resolving both
inter-service and client disputes.
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All clients should be provided with information about grievance procedures in an accessible form including
access to the department’s complaints mechanisms for unresolved issues. Provision of this information is
the responsibility of each funded CSO.
PHIP providers should include information about the content, and resolution process outcome, for all
grievances received through the year in their annual performance reports to the department.
Departmental program managers will not have any immediate initial involvement in any client or inter service
grievance process. However, where the complainant rejects the proposal for resolving the complaint, they
may request a second level review by the PASA.
Where regular disputes with a PHIP service arise, the relevant program manager will undertake a
performance audit or review to determine what further action is required.
Where a dispute occurs between the PHIP provider and the department related to an individual client the
managers of both services will work together to resolve the issue.
5.6 Approved use of funds
Funds provided to organisations must only be expended for purposes approved under these guidelines, and
as agreed under the terms and conditions of service agreements or any variations to such agreements.
5.7 Acknowledgement of funding
All PHIP funded CSOs must acknowledge State funding in any form of publication relating to the operation of
the PHIP funded service. This includes annual reports and publicity brochures, as well as electronic media.
The publication should include words to the effect: This (service/publication/event) is funded by the Victorian
State Government
The funded CSO is required to forward copies of publications about the service to the department within one
month of the publication date.
Publications specifically funded through any PHIP activity must be approved by the department prior to
publication.
5.8 General notice to the Victorian Department of Health & Human Services
The funded CSO is required to notify its PASA as soon as possible of any events that may prevent it from
adhering to any of the terms and conditions agreed to in this document, or which in any way alters its ability
to provide services as outlined in the document.
5.9 Access to documentation
The funded CSO is required to provide the department with access to the service. The department agrees to
endeavour to provide notification of intended access visits.
The funded CSO is required, if requested by an authorised the departmental officer, to provide:
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Current job descriptions for all positions undertaking PHIP funded activities, which identify the funded
tasks clearly related to the agreed objectives of the funded CSO.
The names of workers employed with PHIP funding, notification that the workers are suitably qualified,
and the commencement date and finishing date of each worker.
The addresses of any client or office properties rented with PHIP funds, the date of commencement of
the rental period, amount of rental (and changes during the period) and the date of conclusion of the
rental period.
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The names and occupations of members of the management committee.
The department agrees that all data received will be managed in accordance with the Information Privacy
Act 2000.
5.10 Advance notice of service suspension/closure
In the event that the funded CSO believes it necessary to suspend the service or temporarily close the
service, the funded CSO is required to:
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Formally notify the department in advance of the intention, the expected period of closure, and reasons
for it.
Enter into discussions with the department regarding the temporary closure.
Not close the service for any period of time without prior written approval from the department.
Where advance notice is impracticable, the department must be notified as soon as possible or at least
on the next working day, in the event of a crisis (e.g. fire) causing immediate closure of the service.
PHIP services must not be suspended or closed to enable relocation of office site.
If the closure relates to a critical incident, the above requirements are in addition to the requirements as
prescribed in the department’s incident reporting policy.
5.11 Transfers of funding
Should a funded CSO wish to relinquish all or particular activities of PHIP funding, it should contact the
department as soon as possible and well in advance of the expected date of relinquishment.
Approval of funding a new auspice is the responsibility of the delegated officer as specified in the Housing
Act instrument of delegation.
Should a funded CSO decide to relinquish all, or particular activities, of PHIP funds, the funded CSO is
required to co-operate with the department and any organisation to which the funds are being transferred so
that the transfer can proceed as smoothly as possible with minimal disruption to service users. The funded
CSO is required to transfer funds and all assets purchased with the PHIP funds along with uncommitted
funds for all the PHIP activities involved. The funded CSO is required to provide an audited statement of
uncommitted funds and its assets register to the department prior to the transfer.
5.12 Service amalgamation
Where two or more CSOs wish to consolidate their funded service activities under one current CSO or by
forming a new CSO they should contact their PASA as soon as possible.
Approval to amalgamate, and transfer funds in accordance with the proposed amalgamation, is subject to
the approval of the delegated officer as specified in the Housing Act 1983 instrument of delegation.
6. Program operations
6.1 Accessibility
PHIP requires the development of an effective interdependent working relationships between housing offices
and community providers.
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The department operates on prescribed hours. In accordance with department operation, PHIP providers are
expected to deliver services during a normal business day between the hours of 9 am and 5 pm, Monday to
Friday, 52 weeks of the year.
Principal service points are to remain open to the public without periods of closure such as for lunch.
Telephone arrangements must clearly state hours of operation. Where a service wishes to vary the hours of
operation this must be agreed by the divisional director.
The department will inform PHIP providers, as soon as practical, of any variation to its prescribed hours that
could potentially impact on the delivery of PHIP services, such as a temporary closure of a local office.
Where applicable providers should, in addition to principal service points, utilise outreach services for more
remote and/or high need areas.
The organisation will operate in a manner that is equitable, impartial and non discriminatory.
The organisation will secure access to appropriate high quality language services for its clients in
accordance with the departmental language services policy.
6.2 Tenant participation
The aim of tenant participation is to increase opportunities for public tenants to contribute to decisions
affecting their living environment.
Organisations that receive funding under PHIP will involve tenants in program planning and development of
all its services.
The VPTA and Cultivating Community receive department funding for tenant participation. Both
organisations are expected to facilitate tenant’s access to initiatives that can enhance tenant’s skills and
participation in their communities including but not limited to the Public Tenant Employment Program and the
Victoria in Bloom garden competition.
6.3 Community Contact Service
PHIP funds a concierge service on public housing estates in the City of Yarra to provide the following
services:
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supported employment, training opportunities and career development for public housing tenants
information and referral services
community development activities.
The Community Contract Service (CCS) has replaced security guards in performing the role of concierge
between 8 am to 4 pm.
Being the first point of contact for residents, and controlling access to the estate buildings, the Community
Contact Officers (CCOs) perform an important customer service and security role. They provide information
services, ranging from updating noticeboards to developing brochures and assisting with translations, and
support tenants on a day to day basis through activities such as helping newcomers to settle in, providing
conversation to isolated people, and making phone checks on elderly residents.
Estate residents also benefit from the community building aspect of the service through activities that are
supported by CCOs such as the Moon Lantern Festival, art competitions and exhibitions for children,
monthly discussion groups and the Breakfast Club.
The CCS has been developed using the community enterprise Intermediate Labour Market (ILM) model. In
addition to the provision of concierge, information and community development services, the CCS provides a
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mechanism for delivering training and employment opportunities to assist disadvantaged community
members to gain access to the labour market.
The reporting requirements for this activity are referred to in the service agreement as the Public Housing
Infrastructure Program Data Collection and include:
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An annual agreed annual work plan specifying approaches to service delivery
A six monthly service provision report including evidence of achievement of outcomes
required in the
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work-plan such as service training and employment outcomes.
To receive this publication in an accessible format phone 90968292 using the
National Relay Service 13 36 77 if required, or email Justine.Smith@dhs.vic.gov.au
Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne.
© State of Victoria, February 2015 .
Available at http://www.dhs.vic.gov.au/about-the-department/plans,-programs-andprojects/programs/housing-and-community-building/public-housing-infrastructureprogram
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