Disabled Supporters Policy Index 2014/15 Season
Section
Page number
Disabled Supporters Membership Schemes
2
Disabled Supporters Rota Membership Scheme
2
Disabled Supporters Match Membership Scheme
2
Home FA Premier League (“FAPL”) Match Ticket Scheme
3
Home Domestic Cup Match Ticket Scheme
4
UEFA Champions League Home Match Ticket Scheme
Away Match Disabled Supporters Ticketing Policy
5
5
FAPL Away Match Ticket Scheme
6
Domestic Cup Away Match Ticket Scheme
6
UEFA Champions League Away Match Ticket Scheme
7
Procedure for Duplicate Home Match Tickets Season Ticket Holders Seats 8
Procedure for Home Match Tickets Lost or Stolen
8
Procedure for Away Match Tickets Lost or Stolen
8
Duplicate Season TeamCard Procedure
8
FA Cup Semi-Final and FA Cup/League Cup Final Selling Procedures
9
UEFA Champions League Semi-Final/Final Selling Procedures
9
Super Cup Selling Procedures
10
Community Shield
11
Disabled Supporters Match Ticket Loyalty Scheme
11
Disabled Supporters Application Process
12
Concessions
13
Availability of Match Tickets
14
Disabled Supporters Office Opening Times
14
Match Ticket Administrative Fee
14
Disabled Supporters Car Parking
14
All Policies and Tickets subject to Match Ticket Conditions of Issue
14
Match Ticket Pricing
FA Premier League Match Ticket pricing
16
UEFA Champions League Group Stages
17
1
UEFA Champions League Knockout Stages
18
FA Cup Match Ticket Prices
19
League Cup Match Ticket Prices
19
Disabled Supporters Membership Schemes
The disabled supporters membership scheme is divided into two schemes.
Disabled supporters may join the disabled rota membership scheme or the
disabled Match Membership scheme (described below), both schemes being
free of charge. Disabled supporters should choose one membership option
only.
Disabled Supporters Rota Membership Scheme
A disabled Member signing up to this Membership scheme will be placed on a
rota for Match Tickets to be sent out during the course of the season free of
charge. A rota Member will be placed on the rota on the date that their fully
completed Membership application form is received by Chelsea FC. Match
Tickets will then be issued on a rota system in accordance with the order in
which these application forms were received by Chelsea FC.
An application form will be available from the end of April 2014 on request
from Chelsea FC. Applications will be accepted by post or hand delivery.
Chelsea FC accepts no responsibility for applications which are illegible, lost or
delayed during delivery or by post. Proof of posting or delivery is not proof of
receipt by Chelsea FC.
When Match Tickets are allocated to a rota Member they will be sent out
approximately 42 days prior to the Match. A rota Member who does not wish to
2
use any Match Tickets which they have received must return the Match Tickets
by hand delivery or post so that they are received by Chelsea FC’s Disabled
Liaison Officer no later than 24 hours before the Match. These Match Tickets
will be issued to the next rota Member on the disabled rota membership
scheme who can attend the Match. Match Tickets not returned but which are
unused on Match day will result in automatic removal of the rota Member from
the disabled rota membership scheme for the remainder of the season.
Personal assistant Match Tickets used without the disabled Member present will
also result in the removal of the rota Member from the rota membership
scheme. Match Tickets that are returned cannot be swapped for another Match.
Chelsea FC accepts no responsibility for Match Tickets which are lost or delayed
during return by delivery or post. Proof of posting/delivery is not proof of
receipt by Chelsea FC.
A rota Member may not also be a Match Member, nor may they purchase any
Match Tickets not available to rota Members if they have not been allocated
Match Tickets for a Match which they wish to attend.
Rota customers who return Match Tickets less than 48 hours before kick off or
who do not attend a Match will not receive Match Tickets for any Category AA
Matches for the remainder of that season.
Disabled Supporters Match Membership Scheme
Match Tickets will be made available to Match Members under this membership
scheme in accordance with the terms of this Policy.
A Match Member may not also be a rota Member, nor may they purchase any
Match Tickets not available to Match Members if their application for disabled
Match Tickets under this allocation is unsuccessful.
Home FA Premier League (“FAPL”) Match Ticket Scheme
Disabled Supporters Season Ticket Holders
Disabled supporters Season Ticket Holders will have their Season TeamCards
sent out automatically for all Chelsea FC FAPL Home Matches. Match Tickets
3
that cannot be used must be returned by hand delivery or post to the Disabled
Liaison Officer no later than 24 hours before the Match. Match Tickets not
returned but which are unused on match day could result in the loss of a
disabled Season Ticket Holder’s Season TeamCard. Chelsea FC accepts no
responsibility for Match Tickets which are lost or delayed during return by
delivery or post. Proof of posting, delivery or emailing is not proof of receipt by
Chelsea FC.
Rota Members
Disabled Match Tickets will be issued in accordance with the disabled rota
membership scheme to rota Members.
Match Members
All Match Tickets for FAPL Home Matches are sold as follows:
Match Tickets will go on sale 42 days before the Match – where 42 days falls on
a Saturday or Sunday the Match Tickets will go on sale on the following Monday
or if Monday is a “Bank Holiday”, then Tuesday.
In week 1 of sales all disabled Match Members can apply for one Match Ticket
for themselves and one for their personal assistant.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website or sent out with the Membership
acknowledgment. Applications will be accepted by post, fax, email or hand
delivery. Chelsea FC accepts no responsibility for applications that are illegible,
lost or delayed during delivery or by post, or not received by email or fax. Proof
of posting, delivery, faxing or emailing is not proof of receipt by Chelsea FC.
FA Premier League Matches will now be priced as either Category AA, Category
A or Category B. Match Tickets for Arsenal, Liverpool, Manchester City,
Manchester United and Tottenham will be priced at Category AA. Aston Villa,
Crystal Palace, Everton, Fulham, Newcastle United and West Ham United will be
priced at Category A. All remaining Matches will be priced at Category B.
4
Chelsea FC reserves the right to change the category of any Match outside the
Matches listed above.
The Match Ticket pricing structure for home domestic cup fixtures is subject to
prior agreement with the visiting club, as per the competition rules.
All Match Tickets sales are subject to availability.
Home Domestic Cup Match Ticket Scheme
Disabled Supporters Season Ticket Holders
Disabled supporters Season Ticket Holders will have their Match Tickets sent
out automatically for all Chelsea FC domestic cup Home Matches. Match Tickets
that cannot be used must be returned by hand delivery or post so that they are
received by the Disabled Liaison Officer no later than 24 hours before the
Match. Match Tickets not returned but which are unused on Match day will
result in the disabled Season Ticket Holder not receiving Match Tickets for
further domestic cup Matches. Chelsea FC accepts no responsibility for Match
Tickets which are lost or delayed during return by delivery or post. Proof of
posting, delivery or emailing is not proof of receipt by Chelsea FC.
Rota Members
Match Tickets will be allocated as per the disabled rota membership scheme.
Match Members
The initial selling date varies depending on the number of days Chelsea FC has
to sell Match Tickets but the procedure will normally follow the following
pattern:
Match Tickets will go on sale 42 days before the fixture – where 42 days falls on
a Saturday or Sunday the Match Tickets will go on sale on the following Monday
or if Monday is a “Bank Holiday”, then Tuesday.
In Week 1 of sales all Match Members can apply for one Match Ticket for
themselves and one for their personal assistant.
5
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website or sent out with the Membership
acknowledgment. Applications will be accepted by post, fax, email or hand
delivery. Chelsea FC accepts no responsibility for applications that are illegible,
lost or delayed during delivery or by post, or not received by email or fax. Proof
of posting, delivery, faxing or emailing is not proof of receipt by Chelsea FC.
The Match Ticket pricing structure for domestic cup Home Matches is subject to
prior agreement with the visiting club, as per the competition rules.
All Match Ticket sales are subject to availability.
UEFA Champions League Home Match Ticket scheme
Disabled Supporters Season Ticket Holders
Disabled supporters Season Ticket Holders will have their Match Tickets sent
out automatically for all Chelsea FC UEFA Champions League Home Matches.
Disabled Match Tickets that cannot be used must be returned by hand delivery
or post to the Disabled Liaison Officer no later than 24 hours before the fixture.
Match Tickets not returned but which are unused on Match day will result in the
disabled Season Ticket Holder not receiving disabled Match Tickets for further
cup ties. Where disabled Season Ticket Holders are displaced due to UEFA
requirements, they will be moved automatically to an alternative area in the
Ground.
Rota Members
Match Tickets will be allocated as per the disabled rota Membership scheme.
Match Members
The initial selling date varies depending on the number of days Chelsea FC has
to sell Match Tickets but the procedure will normally follow the following
pattern:
6
Match Tickets will go on sale 42 days before the fixture – where 42 days falls on
a Saturday or Sunday the Match Tickets will go on sale on the following Monday
or if Monday is a “Bank Holiday”, then Tuesday.
In week 1 of sales all disabled Match Members can apply for one Match Ticket
for themselves and their personal assistant.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website or sent out with the Membership
acknowledgment. Applications will be accepted by post, fax, email or hand
delivery. Chelsea FC accepts no responsibility for applications that are illegible,
lost or delayed during delivery or by post, or not received by email or fax. Proof
of posting, delivery, faxing or emailing is not proof of receipt by Chelsea FC.
Round of 16 matches will be priced at Category A Match Ticket prices. Quarter
Finals and Semi-Final matches will be priced at Category AA.
Chelsea FC reserves the right to change the category of any Match outside the
Matches listed above.
All Match Ticket sales are subject to availability.
Away Match Disabled Supporters Ticketing Policy
Subject to allocation from the away club, disabled supporters Match Tickets for
Chelsea FC Away Matches may be available to disabled Season Ticket Holders
and disabled Members, as set out below. The disabled Match Ticket pricing
structure for Away Matches is subject to the policy of the away club as per the
competition rules. Details about the allocation and pricing structure of Match
Tickets for Away Matches will be advertised on the Chelsea FC website.
FAPL Away Match Ticket Scheme
Depending on the timing of the Match within the competition, Match Tickets
may be applied for as follows:
7
Match Tickets will go on sale 28 days before the fixture – where 28 days falls on
a Saturday or Sunday the Match Tickets will go on sale on the following Monday
or if Monday is a “Bank Holiday”, then Tuesday:

Week 1 of sales a disabled Season Ticket Holder may apply on a first come,
first served basis. A disabled Season Ticket Holder who attended all FAPL
Away Matches in the previous season will be given priority if the demand for
Match Tickets is greater than the allocation.

Week 2 of sales any remaining Match Tickets will go on sale to disabled
Members on a first come, first served basis. A disabled Member who
attended all FAPL Away Matches in the previous season will be given priority
if the demand for Match Tickets is greater than the allocation or as
advertised on the Chelsea FC website.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website. Applications will be accepted by post,
fax, email or hand delivery. Chelsea FC accepts no responsibility for
applications that are illegible, lost or delayed during delivery or by post, or not
received via email or fax. Proof of posting, delivery, faxing or emailing is not
proof of receipt by Chelsea FC.
A disabled Season Ticket Holder or a disabled Member may not apply for Match
Tickets not otherwise available to them if their application for Match Tickets for
disabled Season Ticket Holders/Members is unsuccessful.
All Match Ticket sales are subject to availability.
Domestic Cup Away Match Ticket Scheme
Depending on the timing of the fixture within the competition, disabled Match
Tickets may be applied for as follows:
Match Tickets will go on sale 28 days before the fixture – where 28 days falls on
a Saturday or Sunday the Match Tickets will go on sale on the following Monday
or if Monday is a “Bank Holiday”, then Tuesday:
8

Week 1 of sales a disabled Season Ticket Holder may apply on a first come,
first served basis. A disabled Season Ticket Holder who attended all
domestic cup Away Matches in the previous season will be given priority if
the demand for Match Tickets is greater than the allocation.

Week 2 of sales any remaining Match Tickets will go on sale to disabled
Members on a first come, first served basis. A disabled Member who
attended all domestic cup Away Matches in the previous season will be given
priority if the demand for Match Tickets is greater than the allocation or as
advertised on the Chelsea FC website.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website. Applications will be accepted by post,
fax, email or hand delivery. Chelsea FC accepts no responsibility for
applications that are illegible, lost or delayed during delivery or by post, or not
received via email or fax. Proof of posting, delivery, faxing or emailing is not
proof of receipt by Chelsea FC.
A disabled Season Ticket Holder or a disabled Member may not apply Match
Tickets not otherwise available to them if their application for Match Tickets for
disabled Season Ticket Holders/Members is unsuccessful.
All Match Ticket sales are subject to availability.
UEFA Champions League Away Match Ticket Scheme
Depending on the timing of the Match within the competition, disabled Match
Tickets may be applied for as follows:
Match Tickets will go on sale 28 days before the Match – where 28 days falls on
a Saturday or Sunday the Match Tickets will go on sale on the following Monday
or if Monday is a “Bank Holiday”, then Tuesday:

Week 1 of sales a disabled Season Ticket Holder may apply on a first come,
first served basis. A disabled Season Ticket Holder who attended all UEFA
9
Champions League Away Matches in the previous season will be given
priority if the demand for disabled Match Tickets is greater than the
allocation.

Week 2 of sales any remaining disabled Match Tickets will go on sale to
disabled Members on a first come, first served basis. A disabled Member
who attended all UEFA Champions League Away Matches in the previous
season will be given priority if the demand for disabled Match where tickets
are greater than the allocation or as advertised on the Chelsea FC website.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website. Applications will be accepted by post,
fax, email or hand delivery. Chelsea FC accepts no responsibility for
applications that are illegible, lost or delayed during delivery or by post, or not
received via email or fax. Proof of posting, delivery, faxing or emailing is not
proof of receipt by Chelsea FC.
A disabled Season Ticket Holder or a disabled Member may not apply for Match
Tickets not otherwise available to them if their application for Match Tickets for
disabled Season Ticket Holders/Members is unsuccessful.
All Match Tickets sales are subject to availability
Duplicate Home Match Tickets (Season Ticket Holders’ seats)
Duplicate Home Match Tickets will only be issued at the sole discretion of
Chelsea FC when a £5 charge will be incurred. In order to have a duplicate
Home Match Ticket issued, the Season Ticket Holder must present
photographic proof of ID. The Season Ticket Holder must attend in person and
WILL NOT be able to send a friend or any other person on their behalf under
any circumstances.
Duplicate Home Match Tickets (General Match Tickets)
Duplicate Home Match Tickets will not be issued save at the sole discretion of
Chelsea FC when a £5 charge will be incurred. Customers who DO NOT bring
their Home Match Tickets with them or where such Home Match Tickets have
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not arrived in the post must visit the box office on the day of the Match to
request a duplicate Home Match Ticket. In order to have a duplicate Home
Match Ticket issued, the Ticket Holder must present photographic proof of ID.
It is important to note that only the customer who made the original purchase
will be able to collect the replacement Home Match Ticket.
Duplicate Away Match Tickets (not including UEFA Champions League Matches)
Any supporter whose Match Ticket(s) for Away Matches do not arrive must
contact the Disabled Liaison Office no earlier than 48 hours before the match in
order to request a duplicate Match Ticket from the away club. A request will be
sent to the away club and a duplicate Match Ticket will be made available for
collection at the away stadium’s box office. All supporters must attend the away
club’s box office on the day of the match with photographic proof of ID to
collect the replacement Match Tickets. We regret that Match Tickets for away
Champions League Matches cannot be provided unless otherwise stated.
Customers who have not received or lost their away tickets and have not
reported this to the Chelsea FC box office during the normal opening times
should visit the home club’s ticket office with his Season Teamcard and proof of
purchase. The home club will then contact the Chelsea FC box office staff who
will be available to assist them with the provision of duplicate tickets.
Duplicate Season TeamCards (Lost/Damaged)
Season Ticket Holders who have lost or damaged their Season TeamCard must
contact the call centre or visit the box office and a duplicate can be issued by
Chelsea FC at its sole discretion at a cost of £25 per card. The Season
TeamCard can only be collected from the box office and will not be sent out. It
is important to note that only the Season Ticket Holders will be able to collect
the replacement Season TeamCard. For the avoidance of doubt, the Season
Ticket Holder will not be able to send a friend or any other person on their
behalf under any circumstances.
FA Cup Semi-Final and FA Cup/League Cup Final Selling Procedures
11
Match Tickets for FA Cup/League Cup finals and FA Cup semi-finals will go on
sale to disabled Season Ticket Holders first with Members able to purchase any
remaining Match Tickets.
Match Tickets for these Matches will go on sale as follows:

Disabled Season Ticket Holders will gain priority depending on how many
loyalty points they have. Match Tickets will go on sale to Season Ticket
Holders with the highest number of loyalty points first. This process will
continue until all the Match Tickets are sold or all Season Ticket Holders
have had reasonable opportunity to apply for a Match Ticket.

Once the Season Ticket Holder sales period is complete, Members will be
invited to apply again using the loyalty point method.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website. Applications will be accepted by post,
fax, email or hand delivery. Chelsea FC accepts no responsibility for
applications that are illegible, lost or delayed during delivery or by post, or not
received via email or fax. Proof of posting, delivery, faxing or emailing is not
proof of receipt by Chelsea FC.
No refunds can be made for Match Tickets purchased for these Matches.
All Match Ticket sales are subject to availability.
UEFA Champions League Semi-Final (Away Leg) and Final Selling Procedures
Match Tickets for Champions League semi-final (away leg) and Final will go on
sale to disabled Season Ticket Holders first with Members able to purchase any
remaining Match Tickets on a loyalty point basis.
Match Tickets for these Matches will go on sale as follows:
12

Disabled Season Ticket Holders will gain priority depending on how many
loyalty points they have. Match Tickets will go on sale to Season Ticket
Holders with the highest number of loyalty points first. This process will
continue until all the Match Tickets are sold or all Season Ticket Holders
have had reasonable opportunity to apply for a Match Ticket.

Remaining Match Tickets will be sold to Members on a loyalty point basis.
Match Tickets will go on sale to Members with the highest number of loyalty
points. This process will continue until all the Match Tickets are sold.
For European Away Matches Chelsea Football Club and Chelsea Football Club’s
travel partner will both receive an allocation of Match Tickets. Both allocations
will be sold on a loyalty point basis initially with the same points totals each
day. Once one of the allocations has sold out the remaining allocation will
continue to be sold on a loyalty point basis until the Match Tickets are sold out.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website. Applications will be accepted by post,
fax, email or hand delivery. Chelsea FC accepts no responsibility for
applications that are illegible, lost or delayed during delivery or by post, or not
received via email or fax. Proof of posting, delivery, faxing or emailing is not
proof of receipt by Chelsea FC.
No refunds can be made for Match Tickets purchased for these Matches.
All Match Ticket sales are subject to availability
Super Cup Selling Procedures
Match Tickets for the Super Cup will go on sale to disabled Season Ticket
Holders first with Members able to purchase any remaining Match Tickets on a
loyalty point basis.
Match Tickets for these Matches will go on sale as follows:
13

Disabled Season Ticket Holders will gain priority depending on how many
loyalty points they have. Match Tickets will go on sale to Season Ticket
Holders with the highest number of loyalty points from the previous season
first. This process will continue until all the Match Tickets are sold or all
Season Ticket Holders have had reasonable opportunity to apply for a Match
Ticket.

Remaining Match Tickets will be sold to Members on a loyalty point basis.
Match Tickets will go on sale to Members with the highest number of loyalty
points from the previous season. This process will continue until all the
Match Tickets are sold.
For European Away Matches Chelsea Football Club and Chelsea Football Club’s
travel partner will both receive an allocation of Match Tickets. Both allocations
will be sold on a loyalty point basis initially with the same points totals each
day. Once one of the allocations has sold out the remaining allocation will
continue to be sold on a loyalty point basis until the Match Tickets are sold out.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website. Applications will be accepted by post,
fax, email or hand delivery. Chelsea FC accepts no responsibility for
applications that are illegible, lost or delayed during delivery or by post, or not
received via email or fax. Proof of posting, delivery, faxing or emailing is not
proof of receipt by Chelsea FC.
No refunds can be made for Match Tickets purchased for these Matches.
All Match Ticket sales are subject to availability
Community Shield
Tickets for the Community Shield will go on sale to Disabled Season Ticket
Holders first with Members able to purchase any remaining Match Tickets.
Tickets for these Matches will go on sale as follows:
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
Disabled Season Ticket Holders will gain priority depending on how many
loyalty points they have. Tickets will go on sale to Season Ticket Holders
with the highest number of loyalty points from the previous season first.
This process will continue until all the Match Tickets are sold or all Season
Ticket Holders have had reasonable opportunity to apply for a Match Ticket.

Once the Season Ticket Holder sales period is complete, Members will be
invited to apply again using loyalty points from the previous season.
A disabled supporters Match Ticket application form will be available to
download from the Chelsea FC website. Applications will be accepted by post,
fax, email or hand delivery. Chelsea FC accepts no responsibility for
applications that are illegible, lost or delayed during delivery or by post, or not
received via email or fax. Proof of posting, delivery, faxing or emailing is not
proof of receipt by Chelsea FC.
No refunds can be made for Match Tickets purchased for these Matches.
All Match Ticket sales are subject to availability.
Disabled Supporters Match Ticket Loyalty Scheme
For the 2014/15 season, the loyalty scheme will continue to operate for all
Chelsea FC Home and Away Matches.
Loyalty points will be used prior to domestic cup finals, UEFA Champions
League semi-finals and final and FA Cup semi-finals*. Points earned leading up
to these games will be activated, giving priority on Match Tickets, subject to
availability.
Points will be awarded dependent on opposition/competition.
1 point:
Arsenal
Liverpool
Manchester City
Manchester United
Tottenham
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UEFA Champions League Home Matches during the knockout
stages
3 points:
All other Home and Away FAPL Matches.
5 points:
FA Cup, League Cup Home and Away Matches, UEFA Champions
League group stage Home Matches, all UEFA Champions League Away Matches,
the Community Shield, the UEFA Super Cup Final and the World Club
Championships.
Match Tickets for the Arsenal, Liverpool, Manchester City, Manchester United
and Tottenham Home and Away Matches will be sold on a loyalty point basis
where possible. The away matches at Crystal Palace, Fulham and West Ham
United will also be sold on a loyalty point basis where possible.
In the event that any of these Matches take place in the first month of the
season, the previous season’s loyalty points will be taken into account. Chelsea
FC reserves the right to allow Season Ticket Holders a further opportunity to
apply for the Members’ Away Match Ticket allocation should they fail to sell
such Match Tickets in adequate time.
Points will not be awarded for attendance at any domestic cup final, UEFA
Champions League final, FA Cup semi-final and Final. Loyalty points will only
apply to Match Tickets purchased from the box office and via Thomas Cook for
UEFA Champions League Away Matches.
Points will be issued per Match and not per Match Ticket.
A 5 point bonus will also be awarded to any Member who renews their
Membership/enrols for the 2014/15 season before close of business on 31st
July 2014. Chelsea FC reserves the right in its sole discretion to award further
point bonuses in respect of specific Matches which take place during the course
of the season.
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Loyalty points take a minimum of 48 hours to be added to a Season
TeamCard/Membership card once a sale has been processed.
All Members and Season Ticket Holders are entitled to register for the Chelsea
Reward Scheme, which is a separate reward scheme to the loyalty points
scheme and is subject to separate terms and conditions which are available at
www.chelseafc.com.
*
Chelsea FC reserves the right to apply the use of the loyalty points
process in order to obtain Match Tickets to any other fixture outside of
the Matches listed above, if required.
Disabled Supporters Application Process (Proof of Disability)
Chelsea FC reserves the right to request “proof of a disability” before issuing a
Season TeamCard or Membership for disabled supporters for the coming
season. For the 2014/15 season, all applicants (including disabled Season
Ticket Holders and Members renewing) must include proof of disability valid
within the last year from the date of application with their completed
application form.
Such proof shall include one of the following:

Receipt of the middle or higher rate of the Disability Living Allowance
(mobility or care component);

Receipt of the standard or enhanced rate of daily living component of the
Personal Independence Payment;

Receipt of the enhanced rate of the mobility component of the Personal
Independence Payment;

Receipt of either the Severe Disablement Allowance, the Employment and
Support Allowance or the Attendance Allowance;
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
A specialist personal letter from the hospital to confirm that the person is in
receipt of support services.
Please note that receipt of an Orange/Blue badge will not be considered
sufficient proof of disability for a Match Ticket under the Ticketing Policies and
Club Schemes for disabled Members.
All existing disabled Members or disabled Season Ticket Holders will be
required to produce proof of disability.
Chelsea FC requires all Season TeamCard and membership applications
(including Season TeamCard membership renewal applications) to specify the
applicant’s full home address. For the avoidance of any doubt, Chelsea FC will
not accept membership applications which specify a mail box address.
Concessions
Supporters are reminded that adults cannot use concession Match Tickets or
Season TeamCards to gain entry to the Ground.
Senior Citizens
Any Season Ticket Holder who qualifies for Senior Citizen concessions during
season 2013/14 will be able to renew their seat for season 2014/15 at the
Senior Citizen concessional price. Subject to the paragraph below, to qualify as
a Senior Citizen you must be 65 or over as of the 31st July 2014.
Customers who turn 65 during the 2014/15 season will be able to call the call
centre or visit the box office during the reservation period and reserve their
seat for cup or UEFA Champions League Matches at the reduced concession
price.
Supporters who are renewing their Season TeamCards and who previously have
held a Senior Citizen concession Season TeamCard will be able to renew for the
2014/15 season at the concession price.
Juveniles
To qualify as a juvenile you must be under 18 as of the 31st July 2014.
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Disabled Supporters Season Ticket Holders
There will be no right to apply as a new disabled Season Ticket Holder for
season 2014/15.
Availability of Match Tickets
All Match Tickets for Chelsea FC Home and Away Matches are subject to
availability.
Disabled Supporters Office Opening Times
Monday to Friday
9:15am – 5pm
Non-match day Saturdays
9:15am – 12pm
Non-match day Sundays
Closed
Match days 3pm or earlier kick off
10am – Half time
Match days 12:30pm kick off
9:15am – Half time
Match day Saturdays 5:30pm kick off
12pm – Half time
Match day Sundays 3pm or earlier kick off
10am – Half time
Match day Sundays 4pm kick off
11am – Half time
Midweek matches 7:45pm/8pm kick off
9:15am – Half time
Match Ticket Administrative Fee
All Match Ticket credit/debit card transactions will be subject to a £1.50 per
Match Ticket administration fee.
Disabled Supporters Car Parking on Match Days
Chelsea FC has 6 disabled parking bays. Allocation is on a first come first
served basis, please call 020 7915 1950 to book. Chelsea FC also has an
allocated drop off and pick up point for its disabled supporters. This is situated
by the main entrance of Stamford Gate. This facility is controlled by stewards on
Match days.
ALL POLICIES AND MATCH TICKETS ARE SUBJECT TO THE CHELSEA FC MATCH
TICKET CONDITIONS OF ISSUE
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This document is designed solely to assist supporters by explaining Chelsea
FC’s Disabled Ticketing Policy. It is not legally binding and is subject to change
at any time at the sole discretion of Chelsea FC.
For the terms and conditions which govern the issue, application for and/or
purchase of any Match Tickets referred to within this Disabled Ticketing Policy,
please refer to Chelsea FC’s Match Ticket Conditions of Issue which are
available for inspection at www.chelseafc.com. The Match Ticket Conditions of
Issue also incorporate the Chelsea FC Ground Regulations, which are available
for inspection at Chelsea FC’s offices and are displayed at all entrances to and
elsewhere in the Ground.
In the event of any conflict between this Disabled Ticketing Policy and the
Match Ticket Conditions, the Match Ticket Conditions shall prevail.
Capitalised words and expressions used in this Disabled Ticketing Policy shall
have the same meanings as those used in the Match Ticket Conditions of Issue.
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MATCH TICKET PRICING
MATCH TICKET PRICING 2014/15
FA Premier League Match Ticket Prices Category AA games
AREA
ADULT
PERSONAL
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£64
£0
£25
£0
East Lower Family Centre
£45
£0
£17
£0
West Lower
£64
£0
N/A
£0
West Upper
£82
£0
N/A
£0
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Matthew Harding Upper
£59
£0
N/A
£0
Matthew Harding Lower
£56
£0
N/A
£0
Shed End Upper
£59
£0
N/A
£0
Shed End Lower
£56
£0
N/A
£0
£0
£0
£0
£0
£0
£0
£0
£0
Shed End Lower Away
Visitors
Shed End Upper Away
Visitors
Restricted View Seating
£46 East Upper and £23.50 Matthew Harding Lower
FA Premier League Match Ticket Prices Category A games
AREA
ADULT
PERSONAL
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£56
£0
£23.50
£0
East Lower Family Centre
£41
£0
£15.50
£0
West Lower
£56
£0
N/A
£0
West Upper
£70
£0
N/A
£0
Matthew Harding Upper
£55
£0
N/A
£0
Matthew Harding Lower
£52
£0
N/A
£0
Shed End Upper
£55
£0
N/A
£0
Shed End Lower
£52
£0
N/A
£0
£0
£0
£0
£0
£0
£0
£0
£0
Shed End Lower Away
Visitors
Shed End Upper Away
Visitors
Restricted View Seating
£46 East Upper and £23.50 Matthew Harding Lower
22
FA Premier League Match Ticket Prices Category B games
AREA
ADULT
PERSONAL
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£51
£0
£23.50
£0
East Lower Family Centre
£36
£0
£15.50
£0
West Lower
£51
£0
N/A
£0
West Upper
£65
£0
N/A
£0
Matthew Harding Upper
£50
£0
N/A
£0
Matthew Harding Lower
£47
£0
N/A
£0
Shed End Upper
£50
£0
N/A
£0
Shed End Lower
£47
£0
N/A
£0
£0
£0
£0
£0
£0
£0
£0
£0
Shed End Lower Away
Visitors
Shed End Upper Away
Visitors
Restricted View Seating
£46 East Upper and £23.50 Matthew Harding Lower
UEFA Champions League Match Ticket Prices for the group stage
AREA
ADULT
PERSONAL
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£35
£0
£17.50
£0
East Lower Family Centre
£35
£0
£15.50
£0
West Lower
£35
£0
£17.50
£0
West Upper
£35
£0
£17.50
£0
Matthew Harding Upper
£35
£0
£17.50
£0
Matthew Harding Lower
£35
£0
£17.50
£0
Shed End Upper
£35
£0
£17.50
£0
Shed End Lower
£35
£0
£17.50
£0
£0
£0
£0
£0
Shed End Lower Away
23
Visitors
Shed End Upper Away
£0
£0
£0
£0
Visitors
Restricted View Seating
£30 East Upper and £17.50 Matthew Harding Lower
Disabled Season Ticket Holders will have their Match Tickets sent out
automatically for cup Matches.
UEFA Champions League Ticket Prices Round of 16
AREA
ADULT
PERSONAL
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£56
£0
£23.50
£0
East Lower Family Centre
£41
£0
£15.50
£0
West Lower
£56
£0
N/A
£0
West Upper
£70
£0
N/A
£0
Matthew Harding Upper
£55
£0
N/A
£0
Matthew Harding Lower
£52
£0
N/A
£0
Shed End Upper
£55
£0
N/A
£0
Shed End Lower
£52
£0
N/A
£0
£0
£0
£0
£0
£0
£0
£0
£0
Shed End Lower Away
Visitors
Shed End Upper Away
Visitors
Restricted View Seating
£46 East Upper and £23.50 Matthew Harding Lower
24
Disabled Season Ticket Holders will have their Match Tickets sent out
automatically for cup Matches.
UEFA Champions League Match Ticket Prices Quarter Final and Semi-Final
AREA
ADULT
PERSONAL
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£64
£0
£25
£0
East Lower Family Centre
£45
£0
£17
£0
West Lower
£64
£0
N/A
£0
West Upper
£82
£0
N/A
£0
Matthew Harding Upper
£59
£0
N/A
£0
Matthew Harding Lower
£56
£0
N/A
£0
Shed End Upper
£59
£0
N/A
£0
Shed End Lower
£56
£0
N/A
£0
£0
£0
£0
£0
£0
£0
£0
£0
Shed End Lower Away
Visitors
Shed End Upper Away
Visitors
Restricted View Seating
£46 East Upper and £23.50 Matthew Harding Lower
Disabled Season Ticket Holders will have their Match Tickets sent out
automatically for cup Matches.
FA Cup Match Ticket Prices **
AREA
ADULT
PERSONAL
25
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£30
£0
£15
£0
East Lower Family Centre
£30
£0
£15
£0
West Lower
£30
£0
£15
£0
West Upper
£30
£0
£15
£0
Matthew Harding Upper
£30
£0
£15
£0
Matthew Harding Lower
£30
£0
£15
£0
Shed End Upper
£30
£0
£15
£0
Shed End Lower
£30
£0
£15
£0
£0
£0
£0
£0
£0
£0
£0
£0
Shed End Lower Away
Visitors
Shed End Upper Away
Visitors
Restricted View Seating
£25 East Upper and £15 Matthew Harding Lower
Disabled Season Ticket Holders will have their Match Tickets sent out
automatically for cup Matches.
League Cup Match Ticket Prices **
AREA
ADULT
PERSONAL
JUVENILE/
PERSONAL
MEMBER
ASSISTANT
SNR CITIZEN
ASSISTANT
MEMBER
East Upper
£25
£0
£12
£0
East Lower Family Centre
£25
£0
£12
£0
West Lower
£25
£0
£12
£0
West Upper
£25
£0
£12
£0
Matthew Harding Upper
£25
£0
£12
£0
Matthew Harding Lower
£25
£0
£12
£0
Shed End Upper
£25
£0
£12
£0
Shed End Lower
£25
£0
£12
£0
£0
£0
£0
£0
Shed End Lower Away
Visitors
26
Shed End Upper Away
£0
£0
£0
£0
Visitors
Restricted View Seating
£20 East Upper and £12.50 Matthew Harding Lower
Disabled Season Ticket Holders will have their Match Tickets sent out
automatically for cup Matches.
*
Chelsea FC reserves the right to apply the use of the loyalty points
process in order to obtain Match Tickets to any other fixture outside of
the matches listed above, if required.
**
Pricing is subject to the agreement of the visiting club
27