Job Description
Admissions Team Member
Job title:
Admissions Team Member
Location:
St. Paul’s Cathedral, London EC4M 8AD
Reporting to:
Admissions Manager
Head of Department:
Director of Visitor Services, Marketing & PR
Main purpose of job:
To welcome all visitors and to provide appropriate access, information and assistance for the
benefit of their visit and safety; to operate admissions tills.
Main Duties
1. Proactively welcoming visitors and making them feel valued; creating a good first
impression of St Paul’s people.
2. Respond to visitors’ enquiries in a positive and sympathetic manner.
3. Providing information and assistance as required.
4. Assisting at special services and events with managing the public inside and outside the
Cathedral.
5. Staffing of tills at entrances to the Cathedral using correct till procedures, conversant
with the technicalities of the process and its IT.
6. Carrying of sealed cash bags and sealed counter cache boxes to the Cash Office or the
Senior Steward’s Office
7. Maintaining accuracy of cash/contents of till drawers
8. Troubleshooting and resolving minor equipment malfunction.
9. Checking visitors’ tickets at the designated entrances
10. Staffing the Cathedral Steps after the tills close, explaining to visitors why entry is
temporarily barred. Responsible for closing the doors at the West End.
11. General security surveillance (including St Dunstan’s Chapel), including ensuring that
visitors/tour groups do not gain unauthorised entry
12. Dealing with suspicious occurrences
13. Escorting lost children and assisting them to be reunited with their groups/families.
14. Assisting with the evacuation of the Cathedral in accordance with the emergency
procedures
15. Awareness of and compliance with the Dean and Chapter’s Health & Safety and Child
Protection Policies
16. Any other duties as detailed by the Admissions Manager
The job description is an operational document that does not form part of your contract of employment. It may
be that from time to time you are expected to perform tasks that may not be expressly in the job description but
are nonetheless necessary in the day to day performance of your duties. St Paul's Cathedral reserves the right to
amend the job description as may from time to time be necessary to meet the changing needs of the organisation.
Person Specification
The person selected for the post of Admissions Team Member will:
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Have a friendly, helpful disposition and be able to relate easily to members of the public
Have a good conversational manner in English, and ideally be fluent in a second language
Have experience of customer service in a busy environment open to the public
Be prepared to observe Cathedral rules and procedures, particularly with regard to
Health & Safety regulations and emergency evacuation of the building
Be competent in the use of information technology
Be efficient and accurate in cash handling and computerised till operation (experience
desirable)
Be prepared to troubleshoot minor ticketing equipment malfunctions
Maintain high standards of personal appearance and behaviour appropriate to the
environment of a major place of worship
Terms of Employment (summary)
Probationary Period
The appointment will be subject to a probationary period of
three months.
Salary
Starting salary for a full time admissions team member: £16,540
per annum.
Part time staff are paid at the same rate, adjusted pro rata.
Overtime is paid for any hours worked in excess of 35 per week.
Salaries are paid monthly.
Hours of Work
Basic hours of work are 7 per day, excluding a lunch break of one
hour. Full time staff work five days a week, which may include
Saturdays and/or Sundays. Rest days will vary according to the
rota.
Part time staff work one, two, three or four full days a week; the
days may vary over the four weeks of the rota. Part time staff
may have the opportunity to work additional days from time to
time.
Holiday
For full time staff, 25 working days per year plus the 8 statutory
holidays, to be taken by agreement with the Admissions Manager.
Part time staff – pro rata.
Season Ticket Loan
A loan to purchase an annual season ticket is available after the
probationary period. It is repayable by 10 equal monthly
instalments by deduction from salary.
Dress
Cathedral Admissions Staff uniform will be supplied and must be
worn exclusively; stewards are expected to conform to the
Admissions Department’s rules concerning standards of personal
appearance and hygiene.
Smoking
No smoking is allowed within any buildings on the Cathedral site.
Disclosure and
Barring Service
Appointment to the post of Admissions Staff Member will be
subject to the receipt of an Enhanced Disclosure from the
Disclosure and Barring Service (DBS). Possession of a criminal
record will not necessarily bar an applicant from appointment and
each case will be considered on its merits. In line with the
requirements of the DBS, a copy of the Cathedral’s Policy on the
Recruitment of Ex-Offenders is available on the website
www.stpauls.co.uk and your attention is drawn to the existence
of the CRB’s Code of Practice, to which the Cathedral adheres.
This may be found at
https://www.gov.uk/disclosure-barring-service-check/overview;
alternatively a copy is available on request from the Head of
Human Resources.
Application form, with CV and covering letter, to be returned to
Miss L Nash
Human Resources Manager
St Paul’s Cathedral
The Chapter House
St Paul’s Churchyard
London
EC4M 8AD
Or e-mailed to linda@stpaulscathedral.org.uk
Closing date for applications: 5pm on19th September 2014