—front desk triage—
“I’m sick”
Is the problem with your chest? (wheezing, shortness of breath, chest congestion, tightness or cough)
Yes
--to RN
No
“The doctor will stay late today or come in early tomorrow to see you”
Patient accepts
--schedule in “ill overflow” slot
Patient declines
--remind that can see Primary Care Provider or ER
Patient accepts
--document “phone
encounter” in EMR
Patient asks to speak to RN
--to RN