Head Lice Infection - NHS Greater Glasgow and Clyde
advertisement
Reproduced with kind permission from the NPA April 2010 The Community Pharmacy Head Lice Programme Workbook. Please complete and return to: Annette Robb/Stacey Greer Pharmacy Administration Assistants NHS Greater Glasgow & Clyde Gartnavel Royal Hospital West House 1055 Great Western Road Glasgow G12 -XH This workbook is designed for you to record information about head lice infection. It can be completed either individually or on a pharmacy basis. Please record all relevant information. This will be used to demonstrate that you have carried out the activities. Reproduced with kind permission from the NPA April 2010 Activity 1 Understanding and changing attitudes The task is to identify staff attitudes towards head lice. Carry out a brief interview with each staff member, about 15 to 30 minutes in length. Use your listening skills. Open the interview by using a phrase such as “I wish to improve the service we offer to people suffering from a head lice infection. I need to know how my staff feel about this. Perhaps you could start by telling me how you feel about head lice”. Particularly try to find out: What beliefs do they have about head lice infection? Do the staff feel head lice are associated with “unclean” people? Do the staff think head lice should be managed within the school? Do the staff think the doctor should be responsible for head lice? Would the staff object to a client bringing a head louse into the pharmacy attached to a piece of tape? After, or during, the interview note comments that you found particularly interesting. Response ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ Reproduced with kind permission from the NPA April 2010 Activity 2 Confidentiality One of the common problems associated with community pharmacies is the lack of confidentiality. This was raised, specifically relating to head lice infections, in one of the “Which?” reports on community pharmacy. Thinking from the clients perspective, how comfortable are clients likely to feel when raising the issue of head lice infection? What steps could easily be taken to improve confidentiality? How could you demonstrate to an outsider, eg. NHS Greater Glasgow & Clyde, that you ensured confidentiality? Response ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ Reproduced with kind permission from the NPA April 2010 Activity 3. Product choice In order to be successful the head lice service requires that a strict protocol is followed to reduce resistance and maximise effectiveness. The first line choice is an alcoholic solution formulation. This may not be the client’s first choice. Why is the client likely to prefer another product? What steps would you take to encourage the client to use this product? Are there any circumstances under which you could justify offering an alternative? What alternative would you recommend? Response ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ Reproduced with kind permission from the NPA April 2010 Activity 4. Repeat product requests A particular client has become a regular user of the head lice service, returning at fairly regular intervals for a new supply. You have examined the head lice brought in at each return visit and note that the lice brought in are all adults. What is the likely cause of this repeated infection? Would you take any further action to improve the care of this client? If so, what action would you take? Response ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ ........................................................................................................................ Reproduced with kind permission from the NPA April 2010 Application for Certification The Community Pharmacy Head Lice Programme Please ensure that all details are completed and that this form is attached securely to the activity book & the multiple choice questionnaire. On receipt, a letter will be sent out together with the paperwork necessary to run the programme. Names of persons who have participated Pharmacist’s name ___________________________________________ Assistants names ___________________________________________ ___________________________________________ ___________________________________________ Pharmacy Name ___________________________________________ Pharmacy address ___________________________________________ ___________________________________________ ___________________________________________ Return to: Annette Robb/Stacey Greer Pharmacy Administration Assistants Greater Glasgow NHS Board Gartnavel Royal Hospital West House 1055 Great Western Road Glasgow G12 0XH Reproduced with kind permission from the NPA April 2010
