Protect: Commercial/ Policy/ Management
Community Work
Placements
Specification and Supporting Information
Version v.10
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CONTENTS
1.
Overview
P3
2.
The Service Requirement
P7
3.
Performance and the Payment Model
P 20
4.
Additional Information and Delivery Requirements
P 23
5.
Quality, Evaluation, Account and Performance Management
P 26
ANNEXES
1.
Contract Packages, Indicative Volumes and Budget
P 29
2.
High-level process
P 32
3.
Definitions
P 33
4.
Service Delivery Standards
P 39
5.
Additional Information
P 42
6.
Community Benefit Principles of a Work Placement
P 46
7.
Labour Market Information Sources
P 47
8.
Sources of Additional Information
P 48
9.
European Social Fund
P 49
10. Evidence Requirements
P 52
11. CWP claimant portfolio and exit feedback
P 56
12. Glossary of Terms
P 59
13. List of Abbreviations
P 61
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1. OVERVIEW
1.01
This specification sets out the delivery requirements which apply to the Department for
Work and Pensions (DWP), Community Work Placements (CWP) scheme.
1.02
CWP aim to equip jobseekers with a valuable period of experience in a work-based
environment, enabling them to develop the disciplines and skills associated with
sustained employment. It will provide a continuum of support which complements and
adds value to the broader programme of DWP welfare reform provision.
Introduction
1.03
The Government’s Coalition Agreement set out a commitment to "create a single
welfare to work programme to help all unemployed people get back into work". This
commitment was met with the introduction of the Work Programme (WP) in June 2011.
1.04
However further help needs to be put in place to support those Jobseeker’s Allowance
(JSA) and Universal Credit (UC) - full conditionality, claimants reaching the end of their
time on the WP, who remain on benefits and will require additional support.
1.05
To inform the development of the support offered to those claimants, trailblazers were
run in four JCP Districts to test and evaluate what support works best to support the
very long-term unemployed.
1.06
The high level approach for post Work Programme support will contain two elements of
support that were included in the trailblazer design:
• Community Work Placements (CWP) – A mandatory scheme delivered by
providers where claimants participate in a work placement of community benefit for 30
hours a week, for up to six months, alongside additional provider-led supported
jobsearch of between 4 and 10 hours per week; and,
• Mandatory Intervention Regime (MIR) – An intensive offer of flexible and
personalised adviser based support for up to six months, delivered by JCP through
increased adviser interventions.
1.07
In the national delivery of post Work Programme support, JCP advisers will adopt a
triage approach, informed by information from a claimants WP exit report, to determine
whether claimants should be referred to CWP or remain with JCP.
1.08
If a claimant has never worked, or has very little work history, it can be harder for them
to move into employment, especially in a labour market where there are considerable
numbers of jobseekers with more experience.
1.09
The target group to be referred to CWP provision will be JSA and UC (full
conditionality) claimants, who have completed the WP and whose key barrier
preventing them from moving into work, is either insufficient recent work history or a
lack of motivation. The decision on referral will be taken by the JCP Adviser as part of
the triage assessment.
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1.10
The target group will be required to undertake a work placement which has to be of
benefit to the community with a public sector or community organisation, or a private
sector organisation provided DWP is satisfied the criteria set out throughout this
specification have been met, alongside provider-led jobsearch.
1.11
This will equip jobseekers with a valuable period of experience in a work-based
environment, enabling them to develop the disciplines and skills associated with
employment, capitalise on experience gained and maintain an employment focus
through additional provider-led jobsearch.
1.12
CWP will be delivered by external partners, contracted by DWP, and will provide work
placements in the public, community or private sectors that are of benefit to the
community.
1.13
CWP providers will be paid on results with the primary aim of helping claimants move
into sustained employment.
European Social Fund (ESF)
1.14
CWP will be part-funded by the European Social Fund, under the DWPs ESF CoFinancing agreements, in England only, (i.e. all Contract Package Areas (CPAs) apart
from Scotland CPA 8 and Wales CPA 13). For further information regarding the CPAs,
please see Annex 1. Funding for ESF in England is distributed and managed by the
ESF Managing Authority. The Managing Authority distributes funding to approved ESF
Co-Financing Organisations (CFO). The three largest CFOs are DWP, the Skills
Funding Agency (SFA) and the National Offender Management Service (NOMS).
1.15
ESF has separate funding priorities for employment and skills. DWP delivers its
provision under Priority 1 and Priority 4:
 ESF Priority 1 – Extending employment opportunities (England). Supports projects
to tackle the barriers to work faced by unemployed and disadvantaged people;
 ESF Priority 4 – Tackling barriers to employment (Convergence area of Cornwall
and Isles of Scilly only).
1.16
As a CFO, DWP’s role is to bring together ESF and domestic funding for employment
programmes to ensure ESF complements and adds value to domestic employment
programmes. DWP contract with Providers to deliver ESF initiatives in line with DWP’s
own objectives.
1.17
Providers will be required to meet ESF specific requirements set by the European
Commission and failure to comply can result in substantial recovery of funds and
financial penalties. The ESF requirements are:
 Keep evidence at all stages for individuals who have started on ESF provision;
 Keep supporting evidence of the activity underpinning claims for payment from DWP
for the full retention period;
 Capture, maintain and retain a complete audit trail of key documents and electronic
information at all stages throughout the process;
 Meet European Union (EU) regulations in connection with publicising ESF;
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 Meet the requirements relating to sustainable development, equality, diversity and
equal opportunities; and
 Make all required documentation for each individual available until at least 31st
December 2023 so that an adequate audit trail exists – this is a key audit
requirement.
For further information regarding ESF please see Annex 9.
For further information regarding evidence requirements please see Annex 10.
1.18
The requirements above apply to the whole supply chain throughout their delivery. It is
the responsibility of the Prime Provider to adhere to these requirements and ensure
their supply chain does the same. The Prime Provider is ultimately accountable for the
ESF compliance of their contract. Failure to comply with any of the ESF requirements
can result in the repayment of funds. Provider Guidance provides further information
on requirements for ESF, including advice on retention of evidence and
documentation: http://dwp.gov.uk/docs/pg-chapter-2.pdf.
1.19
It is an ESF requirement that ESF provision must add value to existing available DWP
provision and other provision in the locality and must not duplicate it. Further
information on ESF can be found on the ESF website: http://www.dwp.gov.uk/esf/
Legislation
1.20
CWP will be delivered under The Jobseeker’s Allowance (Schemes for Assisting
Persons to Obtain Employment) Regulations 2013 and The Universal Credit
Regulations 2013.
Critical Success Factors
1.21
Below are the Critical Success Factors against which the success of CWP will be
judged:
 The number of claimants who achieve a start (in either a work placement or
employment).
 The achievement of a diverse range of placement roles of community benefit across
a range of sectors.
 The number of claimants who complete CWP.
 The number of claimants who achieve a job outcome.
Commercial Approach
1.22
CWP will commence from 28th April 2014 across Great Britain in the 18 Contract
Package Areas (CPA's) outlined in Annex 1 (letting one contract in each CPA).
1.23
It is expected that providers will meet this commencement date in their Implementation
Plans to be submitted as part of their tender. However there may be very exceptional
circumstances post contract award whereby a provider may not be able to meet the
commencement date of 28th April 2014. In which case DWP may negotiate a later
commencement date taking into account the relevant circumstances, but this will be no
later than 2nd June 2014.
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1.24
It should be noted that by commencement date it is meant that the provider is
immediately ready in all locations across the relevant CPA to receive referrals and offer
claimants a suitable quality placement within 20 days of referral.
1.25
Referrals will be made up until 31st March 2016. Providers will then have 30 weeks
from the last CWP referral date to carry out their service delivery obligations as
outlined in this document with CWP contracts ending on 27th October 2016.
1.26
DWP including JCP will be working during the tender assessment stage to obtain input
on local issues. Details of the tender evaluation can be found in the Instructions to
Potential Suppliers.
1.27
Please Note: This competition is a call-off from the Department’s Framework for the
Provision of Employment Related Support Services (the ERSS Framework).
1.28
Whilst eligible ERSS Framework suppliers may tender for multiple contracts, a
maximum of 6 contracts will be awarded to any single successful prime contractor
organisation. As such, the Invitation to Tender asks potential suppliers to state their
order of preference for the contracts for which they are tendering.
Specification
1.29
This document provides information about DWP’s requirements so that providers can
develop comprehensive delivery proposals and related pricing schedules.
Payment model
1.30
The payment model will comprise four payments:




A Start fee;
A Short Completion Outcome fee;
A Long Completion Outcome fee; and
A Job Outcome fee.
For further information regarding the payment model please see: Section 3 - Performance
and Payment model.
Flexibility during the life of the Contracts
1.31
Contracts will be sufficiently flexible to handle the changes that might occur during their
lifetime and any variations will be subject to discussion and agreement at the
appropriate time.
1.32
Any proposed changes would be subject to agreement via formal change control
procedures as detailed in the terms and conditions.
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2. THE SERVICE REQUIREMENT
2.01
CWP is aimed at those claimants whose primary barrier to work is a lack of work
experience or motivation, and who may have spent a great deal of time away from a
structured work environment. CWP aims to equip jobseekers with a valuable period of
experience in a work-based environment, enabling them to develop the disciplines and
skills associated with sustained employment, as well as to move them into
employment.
2.02
DWP are looking for suitable work placements that emulate a real working
environment, be under supervision which provides clear parameters and feedback on
claimant attendance and productivity, and encourage the development of the crucial
behaviours and attitudes associated with sustained employment.
2.03
It will provide a continuum of support which complements and adds value to the
broader programme of DWP welfare reform provision. Investing in additional support
through the introduction of a programme of community based work placement and
jobsearch will serve to support this aim, ensuring claimants are engaged in meaningful
activity and move closer to the labour market and ultimately sustained employment.
2.04
DWP are looking for a diverse range of placement roles, avoiding as far as possible
the dominance of roles in charity shops seen in similar existing provision. Providers will
be required to work with a range of organisations to source placements of community
benefit across a range of employment sectors.
2.05
Providers will deliver a programme of up to 30 weeks near full-time activity alongside
additional provider-led jobsearch support and providers will be expected to ensure
claimants are engaged in work placement activity for the majority of this period (up to 4
weeks to engage and start, with the remaining period undertaking placement activity).
2.06
Please Note: What constitutes full-time activity for each claimant will be defined in line
with any restrictions that have been previously agreed with JCP on the claimant’s
Jobseekers Agreement/ Claimant Commitment for which providers will be notified.
2.07
CWP work placements must deliver a contribution to the local community and must not
displace paid economic jobs or impact existing employees within the host organisation.
2.08
Participation will be mandatory and a claimant’s benefits may be stopped if they fail to
start or participate in the programme.
Claimant Group
2.09 CWP will be aimed at JSA and UC (full conditionality) claimants who have completed
the Work Programme and:


Are judged by JCP to require post Work Programme support (e.g. by having less
than 3 months work history during their time on the Work Programme); and,
Through the JCP triage approach have been identified as requiring CWP support
due to the key barrier preventing them from moving into work, being either
insufficient work history or a lack of motivation.
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CWP Referrals
2.10 For those JSA and UC (full conditionality) claimants returning from the Work
Programme, JCP advisers will adopt a triage approach, supplemented by information
from a Work Programme exit report, to establish claimant eligibility.
2.11
JCP will refer eligible claimants by contacting the provider and arranging a one-to-one,
face-to-face initial engagement meeting. Providers must have a designated point of
contact to field and manage phone calls to book these appointments.
2.12
The JCP adviser will make the claimant referral which will create a referral in the
Provider Referrals and Payments (PRaP) system. The referral information sent as part
of the referral will include:







2.13
Full name (including title) and National Insurance Number;
Address and (where available) a contact telephone number;
If a claimant has informed JCP that they have a health condition;
The claimant’s attendance arrangements;
If the claimant has childcare/caring needs, such as lone parents or carers;
A claimant’s preferred working pattern and details of any employment restrictions
e.g. any restrictions on their availability, which have been agreed by JCP; and,
Activities already undertaken and details of qualifications (where available).
Please Note: The referral will not be available to the provider in PRaP until the day
following JCP referral. It should also be noted that while the vast majority of referrals
will be made through PRaP, there maybe a very small number of referrals made
clerically, not through PRaP e.g. Special Customer Records (SCR) (further information
regarding SCRs is available in Chapter 2 of Generic Provider Guidance).
Provider-claimant Initial Engagement Meeting
2.14 Within a claimant’s initial engagement meeting, providers will:




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

2.15
Undertake a claimant diagnostic including career guidance and establish suitable
work placement provision;
Undertake any required work placement pre-entry activity;
Identify any additional support requirements (such as childcare, travel etc);
Agree claimant provider-led jobsearch activity;
Communicate the provider feedback and complaints procedure;
Notify claimants of mandatory activities in writing and ensure claimants have a clear
understanding of their responsibilities whilst participating on the provision and the
consequence of any failure to fulfil requirements imposed; and,
Start to develop and agree an individually tailored Action Plan.
Where a claimant fails to attend their initial engagement meeting providers will be
required to make an immediate (within 24 hours of the failure to attend) Decision
Making and Appeals (DMA) referral directly to a DWP Decision Maker (It is our current
assumption that for the majority of cases this will be via unencrypted email). Providers
must also update PRaP (within 2 working days of the failure to attend) detailing the
claimant has failed to attend (Further information regarding DMA will be detailed in
CWP provider guidance).
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Action Plans
2.16 Providers must chart and record all the activities agreed with the claimant throughout
their time on the provision, including all mandatory activities. The plan must be signed
by both parties, regularly reviewed and updated and providers must retain evidence of
action planning. Evidence of action planning must comply with providers’ minimum
service delivery standards, the content of successful tenders and the CWP contract.
2.17
All mandatory activities for both the work placement and jobsearch elements must be
recorded in evidence of action planning.
For further information regarding evidence requirements please see Annex 10.
CWP Starts
2.18 Both a provider-claimant initial engagement meeting and subsequent start on a work
placement (or a start in employment) must take place to meet CWP start requirements.
The contractual target for starting claimants is for CWP Starts to be achieved and
recorded in PRaP within 20 working days of the CWP Referral.
2.19
Whilst we would expect claimants to start placements as soon as possible, during the
first 20 working days it might, in some circumstances, be more appropriate to focus on
offering the claimant relevant support in order that they are prepared for their
placement and able to make the most of the opportunity.
2.20
Providers may only record a CWP start where a claimant has participated in an initial
engagement meeting and subsequently started a work placement (or started
employment). The contractual target for starting claimants is for CWP Starts to be
achieved and recorded in PRaP within 20 working days of the CWP Referral.
2.21
Where a claimant fails to start their work placement as mandated providers will be
required to make an immediate (within 24 hours of the failure to start) DMA referral
directly to a DWP Decision Maker (It is our current assumption that for the majority of
cases this will be via unencrypted email rather than by post). Providers must also
update PRaP (within 2 working days of the failure to start) detailing the claimant has
failed to start (Further information regarding DMA referrals will be detailed in CWP
provider guidance).
2.22
Each claimant is expected to participate fully in a full-time work placement, which will
last for up to 26 weeks (within the allotted time of 30 weeks) alongside provider-led
jobsearch. During the claimant’s work placement participation period, on a weekly
basis, the claimant must undertake:


2.23
30 hours* on work placement provision; and,
A minimum of 4 hours and a maximum of 10 hours of provider-led jobsearch.
Please Note: *unless a claimant has participation restrictions which have been agreed
with JCP. Providers will be notified of any participation restrictions within the
information delivered within the claimant referral and where notified should reduce
claimant placement requirements accordingly.
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2.24
Providers should outline in their tender their proposed claimant interaction and
progress review throughout the claimant journey.
2.25
The provider is responsible for funding the claimant’s travel costs, childcare and any
additional support which they may require during their time on provision.
For further information regarding travel and childcare please see Annex 5.
Re-referring claimants who fail to start (New Referrals)
2.26 Where a claimant has failed to attend their initial engagement meeting or failed to start
a work placement as mandated, JCP will be notified via the action the provider takes in
PRaP (recording the failure to attend or failure to start - which will close the referral).
2.27
JCP will then establish the reasons why claimants may have failed to attend/ start and
will establish if CWP support remains appropriate. Where JCP establish that CWP
support remains appropriate for a claimant they will make a new referral, following the
same process in which the original referral was made (ringing the provider, booking an
initial engagement meeting and making a new electronic referral through PRaP).
Work Placement
2.28 Providers must work to source 30 hour (per week, before taking into account any
restrictions previously agreed with JCP) work placements that will last for up to 26
weeks for each claimant.
2.29
DWP are looking for a diverse range of placement roles, and do not want providers
overly relying on retail placements within charity shops as seen in similar existing
provision. Therefore DWP require providers to ensure no more than 25% of completed
work placement weeks involve claimants undertaking retail duties within charity shops.
DWP will measure completed placement weeks to monitor and validate the 25% cap.
2.30
The above cap is in relation to placements which are solely related to performing retail
duties (such as but not limited to; advising and taking money from customers in retail
charity shops, replenishing stock inside retail charity shops, sorting of donated items
within retail charity shops etc). The cap does not apply to non-retail work placements
within charity organisations such as warehousing, transport, accounting, clerical duties
or retail work outside of charity shops.
2.31
Please Note: Providers must ensure that placement and host data for each claimant
and evidence to support weekly placement participation (including weekly attendance
records endorsed by claimant and placement provider) is available on request.
For further information regarding evidence requirements please see Annex 10.
2.32
Providers will be required to work with a range of organisations including local
employers, voluntary and public sectors, to source placements of community benefit
across a range of employment sectors.
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2.33
Each work placement must be of benefit to the community over and above the benefit
of providing a placement to the individual. The role can work directly or indirectly
towards the community benefit goal of the host organisation and can also include
working towards the profit of the host organisation provided the majority of the role is
dedicated towards delivery of benefit to the community.
2.34
Providers should look to identify, support and create new projects that will be of benefit
to the community.
For further information regarding community benefit please see Annex 6.
2.35
Providers should outline in their tender how they intend to create placements and
stimulate this emerging market not simply relying on existing work placements, and
how they intend to work with the voluntary community sector and local community to
do this.
2.36
Placements must be designed to give claimants experience of work, help strengthen
their CVs and enable them to compete more effectively in the job market. Providers
should manage claimants’ expectations of available opportunities but wherever
possible placements should be appropriate to the claimant’s desired employment
sector and/or occupation type, and local labour market.
2.37
Provider organisations can offer work placements but must ensure that they meet the
criteria set out regarding quality of work placements (over the following pages) when
sourcing a placement and places are not offered in connection with the delivery or
administration of CWP.
2.38
Each week the claimant will participate in 30 hours (unless a claimant has participation
restrictions which have been agreed with JCP) of work placement provision with a
public, community or private sector organisation which must be evidenced and
recorded.
For further information regarding evidence requirements please see Annex 10.
2.39
Providers must ensure that any restrictions on the type of work the claimant is seeking
are taken into account when sourcing work placements - for example, if a claimant has
a particular religious belief impacting on the type of work they can carry out or, if a
claimant is unable to do heavy lifting due to a health condition or disability.
2.40
A work placement may last for up to 26 weeks. We recognise that in some
circumstances participation in a single work placement of 26 weeks may not be
possible. If necessary, the provision duration can be made up of several shorter work
placements. However providers will need to achieve a minimum of 22 weeks; on work
placement(s); or, in employment; or, a combination of work placement and
employment to achieve 100% completion outcomes.
For further information regarding definitions please see Annex 3.
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2.41
If a gap between work placements is necessary we expect that this would not exceed
five working days.
2.42
Once a claimant has started CWP and is between placements (where 26 completed
weeks have not been achieved) providers will be expected to deliver provider-led
jobsearch and/or other work-related activity, for a minimum of 30 hours per week.
2.43
Please Note: Time spent providing jobsearch support or other work-related activity (in
the absence of work placement/ employment) cannot be counted towards completed
weeks for a completion fee.
2.44
The days and hours of the work placement are not prescriptive but they must adhere to
the EU Working Time Directive (2003/88/EC). In cases where the claimant has a work
easement agreed with JCP (e.g. they may only be required to be available for work for
20 hours a week) then the placement should reflect this. Any limitations/ easements
will be part of the information that is sent to the provider through PRaP and providers
will need to take this into account when setting up the placement.
2.45
Time spent travelling to and from placements must not be included in the hours of
attendance. Travel duration and distance must be appropriate and reasonable to the
claimant’s circumstances (further information will be detailed in CWP provider
guidance).
2.46
If a claimant is already doing voluntary work and the provider can justifiably advise that
the work is beneficial to the claimant by helping them to overcome barriers to
employment, the provider can count that voluntary work towards the full time work
placement hours (as with all placements, in these circumstances providers must
engage with the placement host and agree processes to ensure attendance can be
evidenced). If the provider does not think the voluntary work is of appropriate benefit to
the claimant, the provider can require the claimant to undertake the full-time placement
they have sourced for them.
2.47
Providers will need to identify wherever possible if CWP participants are serving
community sentences, and ensure that the work placement activities complement the
requirements of the Criminal Justice System (for example, individuals may be required
to undertake unpaid voluntary work, have restrictions on their movements, or be under
curfew at certain times as part of the conditions of their sentence).
2.48
Claimants already undertaking part-time work at the point of referral should continue
the part-time work but the provider should top up the part-time work with a work
placement to ensure the full-time participation requirement is satisfied.
2.49
Providers must ensure that all claimants are properly supervised in their work
placements and should monitor and support claimants’ attendance and ongoing
progress accordingly.
2.50
Providers must not give any incentive payments or rewards to the claimant for
participation in CWP.
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Quality of Work Placements
2.51 The work placement must be of benefit to the community. Providers must be able to
clearly describe to DWP the community benefits that the placement is delivering.
2.52
Each work placement must be of benefit to the community over and above the benefit
of providing a placement to the individual. The role can work directly or indirectly
towards the community benefit goal of the host organisation and can also include
working towards the profit of the host organisation provided the majority of the role is
dedicated towards delivery of benefit to the community.
2.53
Work placements must be supervised, with tasks similar to those that a claimant might
experience in a normal working environment and should encourage the development
of crucial disciplines associated with sustained employment, while at the same time
making a contribution to the community.
2.54
When sourcing placements, providers must also ensure that:



The placement forms part of a programme of employment support for the claimant
and they should receive appropriate help, support and any workplace training
essential to allow active participation in the placement from the host organisation;
Claimants are engaged in a healthy and safe working environment; and,
The host organisation understands what is expected of them;
2.55
Placements must be additional to existing or expected vacancies (i.e. they must not
displace what would otherwise be paid economic jobs, or impact existing employees
within the host organisation) but must, however, be as close to a real working
environment as possible in order that the claimant may draw on experience gained in
future job applications and reference placements when producing a CV to support
these applications.
2.56
Providers will be responsible for ensuring that host organisations adhere to these
principles and obtain confirmation that placements offered by hosts do not displace
existing jobs.
2.57
Provider organisations can offer work experience placements but must ensure that
they meet the criteria (detailed) when sourcing a placement and places are not offered
in connection with the delivery or administration of CWP.
2.58
DWP are looking for a diverse range of placement roles, avoiding as far as possible
the dominance of roles in charity shops seen in similar existing provision. Providers will
be required to work with a range of organisations including local employers, voluntary
and public sectors, to source placements of community benefit across a range of
employment sectors. Providers should look to identify, support and create new projects
that will be of benefit to the community.
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Provider-led Jobsearch
2.59 CWP providers must also ensure that claimants, on a weekly basis, take part in a
minimum of 4 hours (and a maximum of 10 hours) provider-led jobsearch which must
be evidenced and recorded.
For further information regarding evidence requirements please see Annex 10.
2.60
Provider-led jobsearch will last for the 30 week duration of allotted time and MUST be
in addition to participation in work placement provision. Setting this limit will ensure that
claimants are engaged in meaningful activity for up to 40 hours a week.
2.61
From the point of referral, and for each week following, until the claimant becomes a
CWP completer (unless in employment), the claimant will be required to take part in a
minimum of 4 hour’s provider-led jobsearch (regardless of any agreed participation
restrictions which have been agreed with JCP).
For further information regarding definitions please see Annex 3.
2.62
Providers may decide to undertake the jobsearch in house, or source the support via a
third party. It is the provider’s responsibility to oversee the provider-led jobsearch and
to collect and retain any supporting evidence.
2.63
Provider-led jobsearch must be tailored to each individual and should focus on the
claimant gaining and enhancing the skills required to sustain employment. It MUST
include weekly jobsearch activity including career guidance and the development of a
CV (upon completion of the programme the claimant MUST have an up to date CV).
Provider-led jobsearch may also include, improving communications, mock interviews,
completing application forms, workshops and training (this list is not exhaustive).
2.64
The provider is responsible for ensuring the claimant undertakes provider-led
jobsearch as instructed to do so, making clear the consequences of a claimant failing
to participate where mandated.
Provider-led Jobsearch in the absence of a Work Placement
2.65 Where providers are unable to start compliant claimants on a work placement within
the 20 working day target for CWP Starts (e.g. due to insufficient available placements)
and 20 working days has elapsed or, where claimants are between placements (where
26 completed weeks have not been achieved), providers will be required to deliver
provider-led jobsearch and/or other work-related activity, for a minimum of 30 hours
per week.
2.66
Please Note: Time spent providing jobsearch support or other work-related activity (in
the absence of work placement/ employment) cannot be counted towards completed
weeks for a completion fee.
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Allotted time
2.67 CWP allotted time is 30 weeks. The allotted time period is continuous and starts at the
point of CWP referral. From this point providers will have 30 weeks to deliver their
service requirements and achieve completion outcome fees.
2.68
Where a claimants benefit claim ceases (having started but not completed CWP) and a
subsequent reclaim to JSA or UC (full conditionality) is made, JCP will signpost the
claimant back to providers to complete their remaining allotted time. JCP will notify
providers of the reclaim and support will continue until the claimant completes CWP.
2.69
Please Note: Where a claimant has started CWP there will not be another electronic
referral and providers will not be paid a further start fee for claimants who leave benefit
(e.g. for employment) but then return to CWP during the allotted time period.
2.70
Where a claimant completes 26 weeks work placement participation prior to
completion of allotted time, providers must continue to deliver provider-led jobsearch
support (a minimum of 4 hours) and may also continue to work with claimants to
consolidate skills and experience and work towards securing employment (for the
remainder of allotted time).
For further information regarding definitions please see Annex 3.
CWP Tracking Period
2.71 A provider’s delivery requirements and the claimant’s CWP participation requirements
cease on completion of allotted time. The CWP tracking period will be a period of 2
weeks following the end of allotted time. During the tracking period providers are not
required to work with claimants and can no longer mandate them to undertake activity.
2.72
Employment which commences within the tracking period may contribute to job
outcomes. Employment periods counting towards a job outcome can be cumulative
within the claimant's allotted time and tracking period (multiple breaks and/or job starts
acceptable), but must be continuous once the tracking period has ended (no breaks).
JSA and UC Conditionality while participating on CWP
2.73 Whilst on CWP, claimants will remain on JSA or UC and therefore will be required to
attend the Jobcentre for jobsearch reviews (generally fortnightly) and confirm they are
continuing to meet JSA or UC conditionality (actively seeking and available for work).
Wherever possible JCP will arrange a suitable time to ensure that this or any other
required attendance does not impact negatively on the claimant’s work placement.
2.74
Where it is not possible to make such an arrangement, and a claimants JCP jobsearch
review falls within a proposed period of attendance providers must allow claimants time
to attend and ensure reasonable (in the claimant’s circumstances) travel time from the
placement to the attendance site and back again is factored into any planning for
placement attendance and any mandation to do so.
2.75
In these circumstances providers may count the claimants travel and attendance at
JCP jobsearch reviews towards the claimant’s weekly attendance but must ensure they
document and evidence.
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Claimant Mandation and Benefit Sanctions
2.76 Participation in CWP is mandatory for all claimants referred to CWP where they are
mandated to undertake an activity appropriate to CWP. Providers may use mandation
to ensure claimants attend appointments, complete activity (such as provider-led
jobsearch), and meet contractual requirements (e.g. starting a work placement within
20 working days of the JCP referral).
2.77
Mandation involves notifying the claimant in writing of the specific action that they are
required to undertake and only mandated actions have sanctionable consequences
(Further information regarding mandation and the procedural and legal regulations that
providers are required to adhere to will be detailed in CWP provider guidance).
2.78
During support and where attendance is mandated, if a claimant is deemed to have
acted in a way that could give rise to a benefit sanction, (e.g. failing to comply/
participate/ attend, as mandated) providers are required to immediately (within 24
hours of failure to comply) make Decision Making and Appeals (DMA) referrals, and
keep supporting evidence, which includes information regarding:



Refusing a place on CWP when notified of the requirement to attend by JCP,
demonstrated by a failure to attend an initial engagement meeting;
Failure to attend or participate in any meeting or activity without the previous
agreement of the provider, having been notified of the requirement to attend by the
scheme provider; and
Losing a place on a CWP through misconduct.
2.79
Please Note: The sanction regime for CWP is a 4 week sanction for the first offence
followed by a further 13 week sanction for a second offence within 12 months. The
sanction will remain in place even if the customer re-engages with CWP.
2.80
The initiation of the sanctions process is the responsibility of the provider. A DWP
Decision Maker will then have responsibility for making a decision as to whether or not
a sanction should be applied to the claimant’s JSA/ UC.
2.81
For the purposes of CWP, providers will make DMA referrals to specific Labour Market
Decision Making (LMDM) teams. It is our current assumption that for the majority of
cases this will be via unencrypted email rather than by post.
2.82
The unencrypted e-mail process also permits the LMDM teams to send sanction
decision notifications back to the providers via unencrypted email.
2.83
The unencrypted e-mail process only allows for one claimant DMA referral to be raised
per e-mail, and it must be built into your IT systems and internal processes to allow for
the raising of DMA referrals as per DWP security exemption for unencrypted e-mails
(Further information regarding DMA referrals will be detailed in CWP provider
guidance).
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2.84
Please Note: While we expect the vast majority of DMA referrals to be made via
unencrypted e-mail, there maybe a very small number that you may need to make
clerically.
Claimant Changes of Circumstance/ Sickness/ Absence
2.85 It is the responsibility of the claimant to notify JCP of any change in their circumstances
that occur whilst they are on CWP provision. Where a claimant informs a provider of a
Change of Circumstance (CoC), they are to direct claimants to immediately report the
change to JCP.
2.86
JCP will then review the CoC and notify providers of the change. Providers must then
consider the impact of the CoC on their engagement/ support with the claimant.
2.87
Where the provider is notified that a claimant is absent from provision due to sickness
the provider must notify JCP immediately. The provider must also immediately notify
JCP where the claimant is absent from provision due to e.g. a domestic emergency,
job interview, medical appointment, funeral etc (this list is not exhaustive) JCP will then
advise next steps (further information will be detailed in CWP Provider Guidance).
Participant changes address
2.88 JCP will notify providers if a claimant changes their address and also if the change
affects the claimants’ participation.
2.89
Once the claimant has started CWP, if the change of address means that the claimant
continues to attend a JCP office within the providers CPA, their participation on the
provision will be unaffected. However, if the change means that the participant will
attend at JCP office outside the providers CPA, providers will be expected to consider
if continued participation is appropriate.
2.90
If the placement remains in the claimants local travel to work area participation should
continue.
2.91
If the claimant moves address to a CPA where commuting to provision is unreasonable
a providers delivery requirements will cease. However, where possible and where
suitable arrangements can be put in place (e.g. where providers have a delivery
presence in the new CPA, or choose to deliver provision through a sub-contracting
arrangement) providers should continue to work with claimants and will remain eligible
to claim for outcomes provided definitions are met.
CWP claimant portfolio
2.92 Providers are required to produce a claimant portfolio specific to each claimant and
their work placement(s).
2.93
The claimant portfolio must be of a professional standard which claimants can use to
market themselves to perspective employers, showcasing their employability and
development of the disciplines and skills associated with sustained employment.
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2.94
Following liaison with the work placement host, providers must deliver a portfolio that
includes:



2.95
The claimant’s updated Curriculum Vitae (CV);
A claimant specific provider placement reference detailing positive claimant
performance during the placement(s) (Including disciplines demonstrated e.g.
timekeeping, attitude, participation etc) and also the work related skills the claimant
has developed and how they have done so (wherever possible and appropriate
relating this to the claimant’s desired employment sector and/or occupation type,
and local labour market); and,
Separate placement host/ employer references (where appropriate).
The claimant portfolio is to be delivered to the claimant when they complete CWP and
providers must retain evidence (endorsed by the claimant) of doing so. The provider
must also ensure a copy of the information included in the claimant portfolio is retained
with the individual claimant record.
For further information regarding the claimant portfolio please see Annex 11.
CWP claimant provision exit feedback
2.96 Alongside the information delivered to the claimant in the claimant portfolio the provider
must also send claimant information to JCP in the form of exit feedback.
2.97
In addition to the claimant CV, provider performance reference and claimant portfolio
information, exit feedback must also include, an overview of the placement including
why the placement was chosen for the claimant, details of any issues encountered and
how they were overcome (e.g. with starting or sustaining a suitable placement/
employment, timekeeping, attitude, participation etc) and suggested next steps.
2.98
Please Note: The provider must send a copy of the exit feedback, CV and Provider
reference to JCP with the original retained with the individual claimant record by the
provider.
2.99
The exit feedback must be returned to JCP within 10 working days of the claimant
completing CWP and will be used by JCP to take forward and build on any progress
made.
For further information regarding CWP exit feedback please see Annex 11.
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PRaP Actions
2.100 There are points within the CWP claimant journey where providers must ensure they
update CWP referrals on the Provider Referrals and Payments (PRaP) system. The
below are the key actions required:






Acknowledge each CWP referral.
Record a CWP start for each claimant (The contractual target is within 20 working
days of the CWP referral).
Record where a claimant has failed to attend their initial engagement meeting
within 2 working days of the failure to attend (this must also be within the initial 20
day period).
Record where a claimant has failed to start their work placement within 2 working
days of the failure to start (this must also be within the initial 20 day period).
Where making outcome claims, record all details of all employment AND work
placement information (including work placement sector e.g. admin/ clerical, charity
shop - retail etc) that is in relation to start, job outcome or completion fee claims in
the Job Details screen, prior to the claims.
Where eligible, record job outcome and/or completion outcome fee claims.
Further information regarding PRaP actions will be detailed in CWP provider guidance.
2.101 DWP will use Management Information (MI) presented by PRaP for the ongoing
management of the provision and for discussion with individual providers.
For further information regarding performance please see Section 5.
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3. PERFORMANCE AND PAYMENT MODEL
Contract Packages, including indicative budgets and volumes
3.01
For information regarding details of the Contract Package Area (CPA), including
indicative volumes, budgets and competition parameters for the CPA please see
Annex 1.
Payment Model
3.02
The payment model will comprise four payments:




A Start fee (20% of the total contract value);
A Short Completion Outcome fee (20% of the total contract value);
A Long Completion Outcome fee (30% of the total contract value); and
A Job Outcome fee (30% of the total contract value).
Start fee
3.03
20% of the total
contract value
Completion
Outcome fees
50% of the total
contract value
Job Outcome fee
30% of the total
contract value
Short Completion
Outcome fee
20% of the total
contract value
Long Completion
Outcome fee
30% of the total
contract value
Contract values are fixed and further information in relation to indicative volumes and
budget is provided in Annex 1. Information in relation to the tender evaluation process
is outlined in the Instructions to Potential Suppliers.
CWP Start Fee:
3.04 Providers will be eligible to claim a Start Fee once the claimant has achieved a CWP
Start and has a CWP Start recorded on PRaP. In order to record a CWP Start a
provider must ensure a claimant has participated in an initial engagement meeting and
subsequently starts a work placement, (or starts employment).
Short Completion Outcome Fee:
3.05 Providers will be eligible to claim a Short Completion Outcome Fee once a claimant
(within the 30 week allotted time) has;



Completed a period of between 12 and 21 weeks work placement attendance (this
may be made up of a number of placements); Or,
Completed a period of between 12 and 21 weeks employment; Or,
Completed a combination of employment and work placement attendance that
totals a period of between 12 and 21 weeks.
For further information regarding definitions please see Annex 3.
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Long Completion Outcome Fee:
3.06 Providers will be eligible to claim a Long Completion Outcome Fee once a claimant
(within the 30 week allotted time) has;



Completed a period of between 22 and 26 weeks work placement attendance (this
may be made up of a number of placements); Or,
Completed a period of between 22 and 26 weeks employment; Or,
Completed a combination of employment and work placement attendance that
totals a period of between 22 and 26 weeks.
Job Outcome Fee:
3.07 Providers will be eligible to claim a Job Outcome Fee where a claimant has been in
employment for a cumulative period of 26 weeks, where periods of employment begin
on or after the Start Date and within the 30 week allotted time (or within the 2 week
tracking period).
For further information regarding definitions please see Annex 3.
Validation
3.08
Providers will be required to hold adequate information to support claims for fees.
For further information regarding evidence requirements please see Annex 10.
3.09
DWP will validate payments on a regular basis by conducting a series of pre and post
payment checks.
3.10
Providers must ensure that they have the claimant’s written, informed consent allowing
DWP to contact both a claimant’s workplace host organisations directly and also any
potential employers.
For further information please see Annex 5.
Performance – Information for Potential Suppliers
3.11
Performance offers will be a key element of tenders and the Department is looking for
performance offers on:


3.12
Short completion outcomes; and,
Long completions outcomes.
We expect providers to set themselves stretching yet achievable targets.
Short and Long Completion Outcomes Performance Expectation
3.13 We will pay for both short and long completions based on your performance offer as a
percentage of the total contract value. As part of your pricing proposal you will be
asked for both your short and long completion performance offers.
3.14
Please Note: There are no pre-determined minimum expectations on these elements.
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Job Outcomes
3.15 We will pay for job outcomes based on 30% of the total contract value.
3.16
The Job Outcome performance is set at 20% of starts achieving a job outcome. This is
built into the Pricing Proposal. It should be noted that the 20% does not represent a
contractual minimum performance level and should be viewed as describing the
maximum number of payable job outcomes.
Delivery Standards
3.17 We are keen to ensure that work placements are of benefit to the community and
appropriate to the claimants referred. To deliver this, provider performance will be
assessed against a series of minimum performance and service levels which are
outlined in Annex 4.
Payments to Providers
3.18 All payments will be made via PRaP. Please note, that DWP can only make direct
payments to United Kingdom and Northern Ireland bank accounts.
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4. ADDITIONAL INFORMATION AND DELIVERY REQUIREMENTS
4.01
This section provides additional information providers may wish to consider when
setting out their tender, and expected delivery standards.
Partnership Working
Working with Government, DWP and JCP
4.02 During the lifetime of the contracts, there will be regular interactions between providers
and JCP staff to ensure the effective delivery of provision and services to claimants.
Working with strategic and local partners
4.03 Partnerships are central to the delivery of DWP objectives and statutory duties and
DWP believes that effective partnership working will be the key to the delivery of the
programme.
Working with employers and work placement hosts
4.04 We require providers to work with local organisations and the voluntary sector, to
source full time work placements. These must be supervised, with tasks similar to
those they might experience in a normal working environment and will encourage the
development of crucial disciplines associated with sustained employment, while at the
same time making a contribution to their community. Annex 5 provides further
information on all these areas.
Delivery Requirements
Referrals and payment system
4.05 Providers will use the Provider Referrals and Payments (PRaP) system to receive their
referrals and to record claimant activity. When a CWP Start date, Short Completion
date, Long Completion Date or Job Outcome details are entered into PRaP it will
prompt the system to release a payment, subject to validation by DWP (See Annex 5
for further information on making claims for payments).
4.06
Providers will therefore need to have met relevant security requirements when
contracts go live. More information on the PRaP system can be found at:
http://www.dwp.gov.uk/supplying-dwp/what-we-buy/welfare-to-work-services/prap/
4.07
It should be noted that while the vast majority of referrals will be made through PRaP,
there maybe a very small number of referrals made clerically, not through PRaP.
These are cases where JCP has granted the claimant 'Special Customer Record
Status' due to certain personal circumstances (further information regarding SCRs is
available in Chapter 2 of Generic Provider Guidance).
4.08
Direct access to PRaP will be limited to CWP Prime providers.
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Business Continuity
4.09 As part of the contract start up, providers will be asked to supply details of how
business continuity arrangements will be implemented and how these requirements will
be covered. We expect providers to:




Provide robust Business Continuity Plans and Disaster Recovery Arrangements for
all services;
Provide DWP with sufficient evidence to demonstrate these are in place;
Regularly test all contingency arrangements, providing relevant evidence and
outcomes of tests to DWP via Account Managers; and
Immediately notify DWP in the event of a business continuity incident or a
significant disaster.
Claimant feedback and complaints handling
4.10 Providers must have an appropriate complaints process across the whole supply chain
to attempt to resolve claimants’ complaints. Where complaints cannot be resolved, a
claimant can complain to the Independent Case Examiner (ICE). ICE will mediate
between the prime provider and claimant to attempt to broker a resolution.
4.11
If a resolution cannot be agreed between either party, ICE will undertake a full
investigation of the complaint. If the complaint is upheld at this stage, in part or in full,
then the provider will be charged a fee of £5,000 and will also be liable for any financial
redress recommended by ICE. In the event that the complaint against the prime
contractor or sub-contractor is dismissed, no fee shall be payable. Any fees in respect
of complaints that have been upheld against the prime contractor or the sub-contractor
and any financial redress due to the claimant shall be paid within four (4) weeks of the
date of the ICE final investigation report.
4.12
Further information regarding complaint resolution can be found in the: DWP providers
Complaint resolution core briefing pack.
Data Storage and Security
4.13 Providers will be required to comply with overall DWP data storage and data
movement requirements. These obligations are included in the standard Terms &
Conditions and should be made available to a provider's planning and IT departments.
Annex 5 outlines data protections and security requirements.
Legal Requirements and Minimum Standards
4.14 Providers must ensure that they remain compliant with current and future changes in
the law, supporting the Secretary of State in meeting all obligations under the relevant
legislation and principal regulations as set out in the Terms and Conditions, and fraud
prevention covered in the contract at Clause A8.
4.15
Additionally, providers will need to have met the minimum standards for equality,
diversity and equal opportunities including training and diversity plans throughout the
supply chain and also that chosen work placement host organisations also adhere.
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Code of Conduct and Merlin Standard
4.16 Providers must ensure that all sub-contractual relationships adhere to the DWP Code
of Conduct and they attain the Merlin Standard. Information on the Code of Conduct
and Merlin Standard was included in the Framework specification. Providers will be
assessed against the Merlin Standard by a third party organisation within a year of
contract go live and every two years thereafter. For further information regarding the
Merlin Standard, please see: http://www.merlinstandard.co.uk/downloads/GMN%20%20The%20Merlin%20Standard.pdf and;
http://www.merlinstandard.co.uk/downloads/The%20Merlin%20Standard%20%20About%20Assessments.pdf.
Supplier Charter
4.17 The Supplier Charter outlines how DWP expects to build strong provider relationships
in order to deliver joint objectives, including what providers can expect from DWP and
what DWP expects from providers. Please see: http://www.dwp.gov.uk/docs/dwpsupplier-charter.pdf
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5. QUALITY, EVALUATION, ACCOUNT AND PERFORMANCE
MANAGEMENT
5.01
This section provides a summary of the information requirements to meet contractual
obligations relating to quality, evaluation, performance and contract management
(Further details will be set out in provider guidance).
5.02
DWP is committed to raising the standards of its contracted provision making
continuous improvement an integral part of its contracting arrangements.
Performance Management and Account Management
5.03
CWP contracts will be managed by Account Managers and Performance Managers.
Provider performance is based on an assessment of performance priority which
considers a range of factors including contract value, compliance with the contract,
performance and security.
5.04
Providers will be responsible for managing the contract, including addressing poor
performance, arrangements with the placement organisation and also the performance
of their sub-contractors. The provider will need to ensure that all systems and
processes used for the monitoring and recording of performance are robust, provide a
clear audit trail of evidence, and give confidence to DWP that the provider and its
supply chain are delivering the Programme in accordance with the provider’s overall
contractual obligations.
5.05
The provider must appoint appropriate named contacts who will work with the DWP
Account Manager and Performance Managers to ensure that CWP is delivered as
specified in the contract and that required standards and performance levels are met.
Performance
5.06 DWP Performance Manager’s will hold regular Contract Performance Review (CPR)
meetings with providers which will focus on the achieving contractual performance and
service targets (see Annex 4) and improving performance and delivery in line with the
Contract. Staff representing JCP districts and Benefit Delivery Centres may also attend
these meetings.
5.07
DWP will use MI presented by PRaP for the ongoing management of the provision and
for discussion with individual providers.
5.08
As DWP is committed to transparency on how its programmes are working, providers
need to be aware that MI may also feed into published Official Statistics on CWP.
Consequently providers must treat information they have access to as restricted, and
for their use only, ahead of formal publication. Official Statistics may also cover
performance expectations at provider level.
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ESF Compliance Monitoring Officers
5.09
In England only (i.e. all CPAs apart from CPA 8 and CPA 13) the Compliance
Monitoring Officer’s (CMO) role is to perform regular evidence based checks that all
ESF and Match funded Providers are adhering to the delivery models set out in their
contracts. CMOs also check that the ESF Regulatory Requirements, in terms of
Marketing & Publicity; Sustainable Development; Equality & Diversity; Document
Retention and Health (in London only) are being adhered to.
5.10
The CMOs monitoring visits include checking samples of participant records to validate
eligibility, activity and payment for these individuals supported by the Prime Provider
and their supply chain.
5.11
All issues arising from CMO monitoring visits are reported to the Provider,
Performance Management Team, Account Manager and Provider Assurance Team.
5.12
Contract review meetings with DWP Performance Managers will include discussions
around compliance issues identified by CMOs. Further information Regarding CMO will
be detailed in the CWP Provider Guidance.
Contracted Employment Programmes (CEP) Provider Assurance Team
5.13
The primary purpose of the (CEP) Provider Assurance Team is to provide the DWP
Contracted Customer Services Director with an assurance that:



5.14
This work is carried out by reviewing providers’ internal control systems to assess their
ability to manage risk across four key areas:




5.15
Payments made to DWP Contracted Employment Programme Providers are in
accordance with DWP and Treasury requirements;
Public funds and DWP data are protected; and,
Value for money has been obtained.
Governance Arrangements – covering the provider’s governance arrangements,
systems for tracking and reporting performance and their anti-fraud measures;
Service Delivery – includes the provider’s systems for starting, ending and moving
claimants through provision and generally looks to ensure that DWP is getting the
service it is paying for. This section also covers management of sub-contractors;
Financial Procedures – looks to ensure that providers have in place effective
systems to support their claims for payment, including appropriate segregation of
duties; and,
Data Security – looks to ensure that providers have in place adequate systems to
safeguard DWP data whilst it is being stored and/or transmitted around their
organisations.
The Provider Assurance Team operate at a national level enabling them to present
CEP providers operating across regions with a single view of the effectiveness of their
systems – each provider will have a nominated Senior Provider Assurance Manager
and therefore a single point of contact within DWP for management of assurance
related issues/concerns.
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5.16
On completion of each review, providers are awarded an assurance rating from the
following four categories – weak, limited, reasonable and strong. They are also sent a
formal report which details the review findings including key strengths and areas for
improvement; where weaknesses have been identified they are asked to complete an
action plan setting out appropriate steps for improvement and this is followed up at an
agreed point.
5.17
The rating awarded will determine the timescale for subsequent visits and this ranges
from within 3 months, where the assurance level is weak up to 12-18 months where
the assurance level is strong.
5.18
Findings from each review are routinely reported to the relevant contract
manager/account manager and other DWP stakeholders but specific action is also
taken in the following circumstances:



Where a provider fails to improve on a weak or limited assurance level, the account
manager will take remedial action which may lead to breach activities if the provider
fails to improve.
Where there are suspicions that a provider may be acting inappropriately the team
will refer to Internal Investigations as the experts trained in the legalities and
techniques required to do formal investigations.
Where there are serious concerns around data security these are reported through
the respective channels to colleagues in Supply Chain Information Assurance
Team.
5.19
The results of any investigations carried out by these teams are subsequently fed back
to the Provider Assurance Team and this information is in turn used to inform future
reviews and target specific areas for testing.
5.20
The Provider Assurance Team will work with successful providers to ensure that they
understand what is expected of them and are, therefore, adequately equipped to
develop robust systems to support their service delivery model when CWP goes live.
Programme Evaluation
5.21
Evaluation is a key aspect of the programme. The evaluation will seek to determine the
success of the overall support for the target group and on claimant outcomes. DWP
plan to conduct a combination of in-house impact assessments which may be
supplemented by some externally commissioned research.
5.22
In England only (i.e. all CPAs apart from CPA 8 and CPA 13) ESF Evaluations,
conducted by the England Managing Authority, may also include this provision.
For further information regarding ESF please see Annex 9.
5.23
Researchers may wish to visit and interview providers as part of the evaluation.
Providers will be contacted in advance of any fieldwork. Providers are required to fully
co-operate with programme evaluation activity commissioned by DWP.
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Annex 1
CONTRACT PACKAGES, INDICATIVE VOLUMES AND BUDGET
A1.1. We will award 18 contracts for Extended Work Activity. One to each of the Contract
Package Areas (CPAs). The Districts/ CPAs aligned with the current Work Programme
CPAs are detailed below:
Table 1
No. of
Providers
per CPA
CPA
JCP Districts
CPA 1
East of England
Bedfordshire and Hertfordshire; Cambridge
and Suffolk; Essex; and Norfolk.
Nottinghamshire; Derbyshire; Lincolnshire
and Rutland; and Leicestershire and
Northamptonshire.
Ealing; Hammersmith & Fulham; Brent;
Harrow; Hillingdon; Hounslow; Richmond
Upon Thames; Kingston Upon Thames;
Wandsworth; Enfield; Kensington & Chelsea;
Barnet; Camden; Westminster; Islington; and
Haringey.
Hackney; Newham; Tower Hamlets; Barking
& Dagenham; Redbridge; Havering; Waltham
Forest; City of London; Croydon; Bexley;
Lambeth; Bromley; Greenwich; Lewisham;
Southwark; Merton; and Sutton.
Northumbria; South Tyne and Wear Valley;
and Tees Valley.
Cumbria and Lancashire; Merseyside; and
Halton.
Greater Manchester Central; Greater
Manchester East and West; and Cheshire
and Warrington.
Ayrshire, Dumfries, Galloway and Inverclyde;
Edinburgh, Lothian and Borders; Forth
Valley, Fife and Tayside; Glasgow;
Highlands, Islands, Clyde Coast and
Grampian; and Lanarkshire and East
Dunbartonshire.
Hampshire and Isle of Wight; and Thames
Valley (Berkshire, Buckinghamshire,
Oxfordshire).
CPA 2
East Midlands
CPA 3
London
CPA 4
London
CPA 5
North East
CPA 6
North West
CPA 7
North West
CPA 8
Scotland
CPA 9
South East
CPA 10
South East
Kent; and Surrey and Sussex.
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1
1
1
1
1
1
1
1
1
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CPA 11
South West
CPA 12
South West
CPA 13
Wales
CPA 14
West Midlands
CPA 15
West Midlands
CPA 16
Yorkshire and The Humber
CPA 17
Yorkshire and The Humber
CPA 18
Yorkshire and The Humber
Devon and Cornwall; and Dorset and
Somerset.
Gloucester, Wiltshire, and Swindon; and
West of England.
North and Mid Wales; South West Wales;
South Wales Valleys; and South East Wales.
1
1
1
Birmingham and Solihull; and Black Country.
1
Coventry and Warwickshire; Staffordshire;
and The Marches.
1
West Yorkshire.
1
South Yorkshire.
1
North East Yorkshire and The Humber.
1
A1.2. Please Note: In England only (i.e. all CPAs apart from CPA 8 and CPA 13) ESF
requirements will apply.
For further information regarding ESF please see Annex 9.
Indicative Volumes and Budget
A1.3. Set out below, is the maximum budget and indicative volumes by CPA. Providers
should note that DWP does not guarantee volumes. These are the maximum volumes
per CPA.
A1.4. Please Note: The below budgets and indicative volumes are based on an April 2014
go-live.
Table 2
Contract Package Area
CPA 1
East of England.
CPA 2
East Midlands.
CPA 3
West London.
CPA 4
East London.
CPA 5
North East.
CPA 6
Merseyside, Halton, Cumbria & Lancashire.
30
Indicative starts/
by CPA
Maximum Budget
(£ Million)
8,800
17.6
8,800
17.6
7,100
14.2
11,400
22.8
8,900
17.8
8,100
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CPA 7
North, West and Greater Manchester,
Cheshire & Warrington.
CPA 8
Scotland.
CPA 9
Thames Valley, Hampshire & Isle of Wight.
CPA 10
Surrey, Sussex & Kent.
CPA 11
Devon, Cornwall, Somerset & Dorset.
CPA 12
Gloucestershire, Wiltshire & West of England.
CPA 13
Wales.
CPA 14
Birmingham, Solihull & Black Country.
CPA 15
Coventry, Warwickshire, Staffordshire & The
Marches.
CPA 16
West Yorkshire.
CPA 17
South Yorkshire.
CPA 18
North East Yorkshire and the Humber.
31
8,500
17
12,300
24.6
4,700
9.4
5,700
11.4
3,000
6
3,200
6.4
6,600
13.2
10,100
20.2
4,700
9.4
6,500
13
4,300
8.6
4,200
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CWP– HIGH-LEVEL PROCESS
Annex 2
Within 2
working days
of failure
Provider
initiates
immediate
DMA referral
Claimant fails to attend
initial engagement
JCP adviser
establishes
claimant
eligibility
JCP telephone
provider and
arrange initial
engagement
meeting
JCP make
PRaP referral
Provider
immediately
records 'fail to
attend' or 'fail
to start' in
PRaP
Provider
claims Short
Completion
Fee
Claimant fails to start
work placement as
mandated
Allotted Time
starts
JCP action
DMA referral
Short
Completion Fee
Claimant achieves 12 -21
weeks in employment/
on placement
Claimant attends
initial engagement meeting
Provider
undertakes
initial
engagement
meeting and
arranges work
placement
Provider
immediately
records 'start'
in PRaP
Claimant starts work
placement/ employment
Tracking Period
Claimant achieves
26 weeks employment
(Job starts within
allotted time or tracking
period)
Job Outcome
Fee
Start Payment
Within 20 Working Days
Claimant achieves 22-26
weeks in employment/
on placement
2 weeks
Provider
claims Long
Completion
Fee
Long
Completion Fee
Allotted Time
30 week Allotted Time
32
Provider
claims Job
Outcome
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Annex 3
DEFINITIONS
CWP Referral
A3.1. The date Jobcentre Plus (JCP):


Contacts the provider by telephone and arranges the Initial Engagement Meeting;
and,
Makes the claimant referral through DWP IT systems.
A3.2. Please Note: The referral will not be available to the provider in the Provider Referrals
and Payments (PRaP) system until the day following JCP referral.
Initial Engagement Meeting
A3.3.
The initial two-way, face-to-face, one-to-one meeting between the claimant and
provider. During Initial Engagement Meeting providers must:







Undertake a claimant diagnostic including career guidance and establish suitable
work placement provision;
Undertake any required work placement pre-entry activity;
Identify any additional support requirements (such as childcare, travel etc);
Agree claimant provider-led jobsearch activity;
Communicate the provider feedback and complaints procedure;
Notify claimants of mandatory activities in writing and ensure claimants have a
clear understanding of their responsibilities whilst participating on the provision
and the consequence of any failure to fulfil requirements imposed; and,
Start to develop and agree an individually tailored Action Plan.
CWP Start
A3.4.
A claimant will be deemed to have started on CWP once a provider has:


Undertaken the claimant Initial Engagement Meeting; and,
Ensured the claimant has started on a work placement, or started Employment.
A3.5.
Once the claimant has started, providers are required to record the CWP Start date
on PRaP. The CWP start date will be the date on which a claimant starts on a work
placement, or starts employment (this will trigger the CWP Start Fee).
A3.6.
The contractual target for starting claimants is for CWP Starts to be achieved and
recorded in PRaP within 20 working days of the CWP Referral.
A3.7.
Please Note: Where claimants fail to attend their initial engagement meeting/ fail to
start as required it may not be possible to achieve CWP Starts. Where appropriate
providers are required to show that they have taken action and raised timely,
appropriate Decision Making and Appeals (DMA) referrals (further information will be
available in CWP provider guidance).
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Employment
A3.8.
To satisfy CWP outcome definitions Employment is defined as:


A3.9.
For Jobseeker’s Allowance claimants: Employment that takes the claimant offbenefit.
For Universal Credit claimants: Employment that takes the claimant off-benefit or
above a defined earnings threshold.
Please Note: Earning threshold for UC claimant outcomes to be provided.
Start Fee
A3.10. Providers will be eligible to a Start Fee once the claimant has achieved a CWP Start
and has a CWP Start recorded on PRaP. Only one Start Fee will be payable for each
claimant per period of Allotted Time.
Allotted Time
A3.11. The CWP Allotted Time period is 30 weeks. Allotted Time is continuous and starts at
the point of the CWP referral. This is the maximum period of time a claimant can
spend on provision and is the period in which both Short and Long Completion
Outcome definitions must be achieved in.
Short Completion Outcome Fee
A3.12. Providers will be eligible to claim a Short Completion Outcome Fee once a claimant
(within the Allotted Time) has;



Completed a period of between 12 and 21 weeks Required Weekly Attendance
(this may be made up of a number of placements); Or,
Completed a period of between 12 and 21 weeks Employment; Or,
Completed a combination of Employment and Required Weekly Attendance that
totals a period of between 12 and 21 weeks.
A3.13. Only one Short Completion fee can be claimed for each claimant per period of
Allotted Time.
Please see Completion Outcome Eligibility Examples at the end of this section.
Long Completion Outcome Fee
A3.14. Providers will be eligible to claim a Long Completion Outcome Fee once a claimant
(within Allotted Time) has;



Completed a period of between 22 and 26 weeks Required Weekly Attendance
(this may be made up of a number of placements); Or,
Completed a period of between 22 and 26 weeks Employment; Or,
Completed a combination of Employment and Required Weekly Attendance that
totals a period of between 22 and 26 weeks.
A3.15. Only one Long Completion fee can be claimed for each claimant per period of
Allotted Time.
Please see Completion Outcome Eligibility Examples at the end of this section.
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Required Weekly Attendance/ Placement Week
A3.16. Within each week (a continuous 7 day period) claimed towards Completion Outcome
Fees the claimant must undertake (within the Allotted Time):


30 hours* on work placement provision; and,
A minimum of 4 hours provider-led jobsearch.
A3.17. *unless a claimant has participation restrictions which have been agreed with JCP.
Providers will be notified of any participation restrictions within the information
delivered within the claimant referral.
A3.18. There may be occasions where a claimant cannot meet their attendance
requirements due to unavoidable circumstances (e.g. periods of sickness, domestic
emergencies, Job Interviews etc) and easements to the required weekly provision
attendance may be appropriate (further information will be detailed in CWP provider
guidance).
CWP Completer
A3.19. A claimant will be deemed a CWP Completer where they have completed their
Allotted Time or died.
Completion Date
A3.20. The CWP completion date will be either, the date Allotted Time is completed or, the
date the claimant died.
A3.21. Please Note: PRaP will auto complete the CWP referral at the point of Allotted Time
completion.
Tracking Period
A3.22. The CWP Tracking Period will be a period of 2 weeks following the end of Allotted
Time. Employment which commences within the Tracking Period may contribute to
Job Outcome fee eligibility.
Job Outcome Fee
A3.23. Providers will be eligible to claim a Job Outcome Fee where:


The Job Outcome Date is after the Job Start Date; and,
The claimant has been in Employment for a cumulative period of 26 weeks, where
periods of Employment begin on or after the CWP Start Date and within the
Allotted Time (or within the 2 week Tracking Period).
A3.24. Please Note: The job outcome period begins to accrue from and including the Job
Start Date. Employment periods counting towards a job outcome can be cumulative
within the claimant's Allotted Time and Tracking Period (multiple breaks and/or job
starts acceptable), but must be continuous once the Tracking Period has ended (no
breaks) please see explanation at the end of this section. Only one job outcome fee
can be claimed for each claimant per period of Allotted Time.
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Job Outcome Date
A3.25. The Job Outcome Fee eligibility date providers record in PRaP.
Job Start Date
A3.26. The date the claimant starts Employment.
A3.27. The job start date must occur on or after the CWP Start Date and within the CWP
Allotted Time (or within the 2 week Tracking Period).
Timescales in Practice
A3.28. Providers must:
- Resource a point of contact for JCP to arranging claimant Initial Engagement
Meetings. As a minimum providers must have a designated point of contact to field
and manage a phone call to book these appointments.
- Record in PRaP within 20 working days of each CWP referral, either:
- A CWP Start (Undertaking an Initial Engagement Meeting with each claimant
and ensuring the claimant either; moves into employment or starts a work
placement to do so); or,
- A failure to attend/ failure to start (ensuring failures to attend/ failures to start are
recorded in PRaP within 2 working days of the failure).
- Ensure that appropriate DMA is raised immediately (within 24 hours of failure to
comply as mandated).
- Ensure that from the point of referral and for the duration of Allotted Time each
claimant (unless in Employment) undertakes at a minimum of 4 hours provider-led
jobsearch per week until they’re deemed a CWP Completer.
- Achieve completion outcomes within the 30 week Allotted Time (which is continuous
and commences at point of JCP Referral).
- Ensure that on completion of CWP;
- Each claimant receives a claimant specific, claimant portfolio; and,
- Provision exit feedback is delivered to JCP for each claimant within 10 working
days of the claimant completing CWP.
- Ensure that Employment that contributes to Job Outcome definitions begins on or
after the CWP Start Date and within the Allotted Time (or within the 2 week Tracking
Period).
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Completion Outcome Eligibility Examples
37
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Job Outcome Eligibility Examples
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Annex 4
SERVICE DELIVERY STANDARDS
A4.1. The success of CWP will be measured against a series of delivery standards to ensure
that the policy intent of the programme is delivered.
A4.2. Delivery against respective responsibilities will be monitored through a combination of
existing performance management practices, local provider engagement meetings and
a range of service delivery standards.
Minimum Performance Levels
A4.3. Once the contact has gone live, providers will be required to deliver the following
targets:





100% of referred claimants achieving either, a CWP Start, or have appropriate
DMA activity immediately initiated, with the CWP Start, Fail to Attend or Fail to Start
recorded in PRaP within 20 working days of the CWP Referral.
Appropriate DMA is immediately raised and evidenced (within 24 hours of failure to
comply as mandated).
15% of CWP Starts being converted into Job Outcomes.
The performance offer for Short and Long Completion Outcomes being met.
No more than 25% of completed work placement weeks involve claimants
undertaking retail duties within charity shops. (Please Note: DWP will not be taking
action if providers exceed the 25% cap in the first two quarters of the contract).
Minimum Service Levels
A4.4. Providers are expected to actively manage provision to ensure appropriate action
takes place.
A4.5. The measures to identify that timely access to provision, appropriate communication
channels and robust processes are in place will include:
 Providers ensuring that a claimant attends an initial engagement meeting within 20
working days of referral, or appropriate DMA is immediately raised and evidenced
(within 24 hours of failure to comply).
 Providers ensuring that the claimant starts a work placement or moves into
employment (the contractual target is that this takes place within 20 working days of
referral), or appropriate DMA is immediately raised and evidenced (within 24 hours
of failure to comply).
 Providers recording a start (or a Fail to Attend/ Start) in PRaP within 20 working
days of the CWP referral.
 Providers ensuring that Provider-led jobsearch and/or other work-related activity is
delivered for a minimum of 30 hours per week for compliant claimants who, do not
start CWP (e.g. due to insufficient available placements), or are between
placements.
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 Providers immediately (within 24 hours of failure to comply) raising appropriate
DMA, where a claimant ‘Fails To Attend’ their Initial Engagement Meeting or ‘Fails
To Start’ their work placement as mandated.
 Providers recording in PRaP, where a claimant ‘Fails To Attend’ their Initial
Engagement Meeting or ‘Fails To Start’ their work placement as mandated, within
two working days of the failure.
 Providers ensuring that a contact telephone number is supplied for the claimant to
use to contact the provider while they are on provision.
 Providers ensuring claimants participate in 30 hours work placement provision per
week (unless participation restrictions apply).
 Providers ensuring claimants receive a minimum of 4 hours provider-led jobsearch
per week.
 Providers ensuring that where a claimant has started CWP and subsequently fails
to comply as mandated, appropriate DMA is immediately (within 24 hours of failure
to comply) raised and evidenced (no PRaP action required).
 Providers ensuring the development and delivery (to the claimant) of a completed,
claimant specific, claimant portfolio.
 Providers ensuring the completion and secure delivery to JCP of claimant feedback
within 10 working days of request from JCP.
 Providers ensuring they meet the requirement to keep documentation to support the
work placement(s) start date and future attendance - DWP and/ or auditors,
including National Audit Office (NAO) and (in England) ESF auditors can request
this documentation at any time.
 Providers ensuring that the provision environment is conducive with achieving the
desired outcomes for the claimant and providers must ensure minimum Health &
Safety standards, as laid down in legislation, are met at all times.
 Providers ensuring that work placements are, of benefit to the community,
additional to existing or expected vacancies and that all principles detailed
regarding quality of work placements are met.
 Providers ensuring they undertake required PRaP actions within required
timescales.
 In England only (i.e. all CPAs apart from CPA 8 and CPA 13) it is the provider’s
responsibility to adhere to all ESF requirements, including the retention of relevant
evidence documentation until at least the end of 2023, and to ensure their supply
chain does the same. Providers are ultimately accountable for the ESF compliance
of their contract. Further details can be found at Annex 9 - ESF and in the ESF
Guidance.
A4.6. These targets and standards will be managed by the DWP Performance Managers
supported by DWP Account Management.
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Assurance Processes
A4.7. It is essential that we can provide assurance to the taxpayer that publicly funded
provision is delivering a quality service and value for money has been obtained.
This will be measured using the following methods (this list is not exhaustive):
 Provider representation at local performance meetings as agreed with DWP at posttender negotiations;
 Provider procedures to handle claimant complaints, which must be available to
DWP and ICE upon request;
 Providers’ annual self-assessment report (further information regarding selfassessment is available in Chapter 7 of Generic Provider Guidance);
 Performance management process as outlined in section 5 of this document;
 Payment Validation;
 Audit by DWP, NAO or (in England) ESF auditors.
A4.8. Please Note: The methods detailed above are in addition to the activities carried out
by the Provider Assurance Team, detailed in Section 5.
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Annex 5
ADDITIONAL INFORMATION
A5.1. Claimants must not be worse off by virtue of attending the CWP. Providers are
responsible for travel and additional support costs while the claimant is on provision.
The following paragraphs provide the guidelines used by JCP when determining
financial support in these areas.
Travel expenses
A5.2. The provider is responsible for funding the claimant’s travel costs during their time on
provision including attendance at their initial engagement meeting, placement
interviews, the placement itself and attendance at provider-led jobsearch. The claimant
is responsible for meeting travel costs for attending their Jobsearch Reviews with JCP.
A5.3. The provider will be required to keep auditable records of travel expenses paid to
claimants to provide evidence of payments made.
Childcare
A5.4. Childcare for attendance should only be funded for time on the placement and
attendance at any Engagement Activity if deemed appropriate. Child care must be
provided by:
 Carers registered with Ofsted (Office for Standards in Education), the Scottish
Commission for the Regulation of Care or Welsh equivalent;
 A carer accredited under the Childcare Approval Scheme, run on school premises
out of school hours or as an out of hours club by a local authority; or
 Schools or establishments exempted from registration under the Children’s Act
1989 or operated on Crown property.
A5.5. The parent can make alternative arrangements. However, payment cannot be
authorised unless the arrangements are in one of the above categories.
A5.6. The child/children must satisfy the age requirement (in paragraph A5.7) and be a
dependant of and residing with the claimant.
A5.7. DWP currently sets its costs for childcare up to the Tax Credit limits. Providers should
consider the following limits when developing and pricing their proposals:
 Help with childcare costs can be paid up to, but not including, the first Tuesday in
the September following the child’s 15th birthday;
 Parents requiring childcare for five days a week can claim up to a maximum of £175
per week for one child and £300 per week for two or more children; and,
 If the claimant is attending an approved activity of less than five days a week, they
can claim up to the maximum daily rates of £35 per day for one child and £60 per
day for two or more children.
A5.8. Please Note: Providers must not recommend particular childcare facilities to claimants.
This is to ensure that DWP and/ or the provider do not take on the liability for the safety
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of children. It is the parents’ responsibility to decide with whom they entrust the care of
their children.
A5.9. Providers may choose to arrange for a crèche facility to be on their premises.
However, they must ensure it is the parents’ choice whether their child uses the facility.
Providers must also ensure that any crèche facilities adhere to current legislation.
Criminal Records Bureau (CRB) Checks
A5.10. Should a work placement require a CRB check providers are responsible for the
associated costs.
A5.11. Please Note: Where a CRB check is necessary providers remain required to ensure
claimants start and participate in work placements (e.g. in the period while awaiting a
CRB check, providers should ensure that claimants start and participate in work
placements that do not require CRB checks).
Additional Support
A5.12. Additional support is defined as any support that allows a claimant who needs extra
help to attend and participate fully in provision (e.g. clothing and specialist equipment).
Providers must, as part of their obligations under the duties in the Equality Act 2010
take the necessary steps to obtain and provide special aids or services that might be
needed for participation. Providers must include these costs within the financial part of
their proposal.
Partnerships
A5.13. Providers are encouraged to work with Local Authorities (LA) and local partners to
ensure that their proposals reflect the specific needs of claimants in each CPA and
take into account local strategies and services. Providers should aim to improve
performance and claimant service across the piece, reduce duplication wherever
possible and improving the holistic use of public funds in a locality/area.
A5.14. Local partners may include, but are not limited to:







DWP/ JCP;
Regional ESF partners;
Employers;
Local health services;
Voluntary and community sector and specialist organisations;
Statutory partners named in the Child Poverty Act; and
Sub-Regional Partnerships, including Multi Area Agreement, City Strategy,
City Region and emerging Local Enterprise Partnerships.
Data Protection
A5.15. In order to protect Departmental information appropriately, our providers must put
into effect and maintain the security measures and safeguards appropriate to the
nature and use of the information throughout their supply chain. All providers of
services to DWP must comply, and be able to demonstrate compliance, with the
Department’s relevant policies and standards including the DWP Information Systems
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Security Standards. The Standards are based on and follow the same format as
International Standard 27001, but with specific reference to the Department’s use.
Departmental information must not be processed outside the United Kingdom without
the express written permission of DWP in line with the DWP Security Policy For
Contractors and DWP Terms & Conditions.
A5.16. Security assurance for providers and their supply chain is through completing a draft
security plan. Providers will be expected to submit their draft security plans as part of
their response to this competition and are expected to maintain this. This will set out
the security measures to be implemented and maintained by the prime provider
throughout the entire supply chain in relation to all aspects of the service, including
processes associated with delivery. Providers must send their draft security plan as
part of their tender for the CWP by completing and returning the template. Further
information is available in the Instructions to Potential Suppliers.
A5.17. Data security is one of the areas risk assessed by the (CEP) Provider Assurance
Team. In addition data security will remain subject to spot checks by the Supply Chain
Information Assurance Team (SCIAT). Furthermore, the Head of Compliance will
continue to regularly report the number and outcomes of data security checks carried
out during the previous quarter to the DWP Permanent Secretary.
A5.18. In the event of any breach of information security which may or may not result in an
investigation by the Information Commissioner’s Office (ICO), DWP will consider
whether a major breach of contract has occurred within the T&Cs. Providers will be
responsible for paying any fine levied on DWP following an investigation by the ICO.
Legislation and Principal Regulations
A5.19. Providers must ensure that they remain compliant with current and future changes in
the law and DWP Policy. For example:
 Ensuring the CWP supports the DWP’s Public Sector Equality Duty as outlined in
the Equality Act 2010,
 Providing appropriate services to ensure compatibility with the Equalities Act for
example, to enable communication with claimants who do not speak English as a
first language or who are deaf, hearing impaired or have a speech impediment;
 Where the provider is operating in an area with a high minority ethnic population,
materials in the appropriate ethnic minority language must be made available on
request.
Making claims for payment
A5.20. Before submitting any claim, providers will need to assure themselves that they only
submit claims for payment to which they are entitled. Providers will be expected to
make a declaration to this effect.
A5.21. To do this, providers will be expected to maintain a robust system of internal control
which must include appropriate checks, monitoring arrangements and adequate
records to demonstrate that they are entitled to make the claim.
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A5.22. The records maintained need to be sufficient not only to support any claims but
also to allow internal management checks and independent validation, for
example by DWP and other external bodies. The records maintained should
document how and when the employment information was obtained and be made
available to test by DWP and other external bodies.
A5.23. In England only (i.e. all CPAs apart from CPA 8 and CPA 13) it is the provider’s
responsibility to adhere to all ESF requirements and to ensure their supply chain does
the same. Providers are ultimately accountable for the ESF compliance of their
contract. Further details can be found at Annex 9 - ESF and in the ESF Guidance.
Completion fees
A5.24. DWP will independently validate completion fees on a regular basis by conducting prepayment checks. These checks will involve DWP contacting the workplace host
organisation to validate the information supplied to DWP. Therefore providers will need
to ensure that they have the claimant’s written, informed consent allowing DWP to
contact workplace host organisations directly.
A5.25. It is the provider’s responsibility to obtain this consent and to determine when it is
obtained. Failure to obtain this consent may result in DWP not being able to validate
providers’ claims. Information, including the legal wording which must be used, will be
available in CWP provider guidance.
Job outcome fee
A5.26. DWP will validate job outcome payments on a regular basis by conducting a series of
post payment checks. These checks will be performed at the optimum time to allow
DWP systems to be updated. Further details will be provided in CWP provider
guidance.
A5.27. To enable DWP to validate job outcome payments, providers will need to ensure that
they have the claimant’s written, informed consent allowing DWP to contact employers
directly. It is the provider’s responsibility to obtain this consent and to determine when
it is obtained. Failure to obtain this consent may result in DWP not being able to
validate providers’ claims. Information, including the legal wording which must be used,
will be available in CWP provider guidance.
A5.28. As part of the post-payment validation process, where DWP identifies erroneous job
outcomes, not only will these be recovered, but also the error rate will inform
extrapolation calculation across the total population of paid claims for the sample
period concerned. In order to perform this adjustment a statistically valid sample will be
used that is representative across the total paid claim population.
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Annex 6
COMMUNITY BENEFIT PRINCIPLES OF A WORK PLACEMENT
A6.1. A work placement must be of benefit to the community over and above the benefit of
providing a placement to the individual. This means the role can include:
 Working directly towards the community benefit goal of the host organisation. In this
case the duties of the claimant would contribute directly towards the benefit to the
community. An example of this would be the employee working with the public on a
community project;
 Working indirectly towards the community benefit goal of the host organisation. In
this case the duties of the claimant would contribute indirectly towards the benefit to
the community, as the duties of the claimant would be contributing towards the
work of the organisation which delivers community benefit. An example of this could
be the employee working ‘behind the scenes’ on the organisation of a community
project’; and
 Working towards the profit of the host organisation, providing that the majority of the
role is dedicated towards delivery of benefit to the community.
A6.2. Additionally, the provider should consider whether there is an economic profit to the
placement organisation and their objectives to deliver community benefit or whether
their profit be used for community benefit.
A6.3. Placements must be additional to existing or expected vacancies. This is to ensure that
employers do not take advantage of CWP as a source of labour at the expense of
employing workers in the open labour market.
A6.4. Examples of organisation types that come under this definition include;






Local authorities and councils;
Government Departments and Agencies;
Charities and third sector organisations;
Social Enterprises;
Environmental Agencies; and,
Private or Provider organisations (provided DWP is satisfied that the criteria set out
throughout this specification have been are met).
A6.5. Please Note: this list is not exhaustive.
A6.6. Providers should be able to clearly describe to DWP the community benefits the
placement is delivering.
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Annex 7
LABOUR MARKET INFORMATION SOURCES
A7.1. Providers will be expected to conduct research on the labour market and
demographics of the claimant base in the CWP they are tendering in.
A7.2. On 17 November 2010, DWP published Analysis of the DWP Working Age
Customer Base: http://statistics.dwp.gov.uk/asd/asd1/wacb/wacb_nov2010.pdf
A7.3. This analysis supports the commitment by DWP to understand its claimants better by
creating a consolidated view of DWP working age claimants from the wealth of
information held in Departmental systems. The analysis draws upon well established
principles to create ten segments based on shared characteristics, such as length of
time on benefits, demographics and situation, mainly drawn from DWP administrative
data and supplemented by external socio-demographic profiling information. Providers
may find this information useful when considering their service delivery model.
A7.4. Detailed analysis, down to CPA and JCP district can be found by accessing the above
link.
A7.5. Local partners may have a range of data about localities which may help but some
other sources of further information on proportions of key claimant groups are:



Census Output Area Data on Workless Benefit Customers:
http://campaigns.dwp.gov.uk/asd/asd1/tabtools/census_output_area_data/index.ph
p?page=census_output_area_data
NOMIS Official Labour Market Statistics:
https://www.nomisweb.co.uk/Default.asp NOMIS provides a history of information
on benefit counts and flows. It is possible to breakdown by geographical areas,
certain characteristics, claim durations, occupation sought and recorded destination
on leaving benefit.
The Office for National Statistics: www.ons.gov.uk produces independent
information to improve our understanding of the UK's economy and society.
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Annex 8
SOURCES OF ADDITIONAL INFORMATION
A8.1. Further background information can be found in the following:















Census Output Area Data on Workless Benefit Customers:
http://campaigns.dwp.gov.uk/asd/asd1/tabtools/census_output_area_data/index.ph
p?page=census_output_area_data
Data Protection Act 1998, Chapter 29:
http://www.opsi.gov.uk/acts/acts1998/ukpga_19980029_en_1
Development of a Claimant Experience Metric for Contracted Employment
Provision: http://research.dwp.gov.uk/asd/asd5/rports2009-2010/rrep655.pdf)
DWP Information Directorate Statistical Tab Tool:
http://research.dwp.gov.uk/asd/index.php?page=tabtool
DWP Provider Guidance: http://www.dwp.gov.uk/supplying-dwp/what-webuy/welfare-to-work-services/provider-guidance/
Employer Helpdesk: 01256 846414 and email: employerhelpdesk@cabinetoffice.x.gsi.gov.uk
Independent Safeguarding Authority: http://isa.homeoffice.gov.uk/
JSA – Help while you look for work:
http://www.direct.gov.uk/prod_consum_dg/groups/dg_digitalassets/@dg/@en/@be
nefits/documents/digitalasset/dg_199994.pdf
NOMIS Official Labour Market Statistics: https://www.nomisweb.co.uk/Default.asp
Office of public sector information - UK legislation:
http://www.opsi.gov.uk/legislation/uk.htm
Office for National Statistics at www.statistics.gov.uk or www.ons.gov.uk
The Law Relating to Social Security: http://www.dwp.gov.uk/publications/specialistguides/law-volumes/the-law-relating-to-social-security/
The Scottish Parliament: http://www.scotland.gov.uk/
Welsh Assembly Government :
http://new.wales.gov.uk/;jsessionid=V8tgMTPQ4dYTv1ST4m2PypxVDYzqPMyjm70LG1
cByqwrn9GGV6pQ!-1351106478?lang=en
Welsh Language Act 1993:
http://www.opsi.gov.uk/acts/acts1993/Ukpga_19930038_en_1.htm
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Annex 9
EUROPEAN SOCIAL FUND
A9.1. Please Note: This section only applies to Contract Package Areas (CPAs) in England
only (i.e. all CPAs apart from CPA 8 and CPA 13).
A9.2. It is the provider’s responsibility to adhere to all ESF requirements and to ensure their
supply chain does the same. Providers are ultimately accountable for the ESF
compliance of their contract. In addition to this annex further details and requirements
can be found in the ESF Guidance.
ESF requirements for Marketing and Publicity
A9.3. The Providers are responsible for complying with contractual requirements for publicity
and information-related measures to support ESF, including complying with the
publicity requirements of the European Commission.
A9.4. Providers must include the costs of producing publicity material in their tenders.
A9.5. DWP will work with Providers on the information that their material needs to cover to
ensure the relevant DWP and ESF standards are met. DWP must approve all publicity
material before publication or use. Further information will be in the Provider Guidance.
A9.6. Providers and their supply chain must:







Display an ESF 2007-2013 plaque (or equivalent specified by DWP) in their main
delivery locations in a prominent place, where it is clearly visible to staff, individuals
and wherever possible, others using the building;
Use the ESF logo on, all documents providers use to support the delivery of the
programme, provider websites and leaflets, forms and letters. Further details can
be found in the ESF Guidance;
If you or your supply chain are delivering provision in London, you must also use
the Mayor of London logo. Providers will also be asked to enter and maintain
details of the provision on the forthcoming directory of ESF Skills and Employment
Services for London;
Remind participants in England of the ESF financial support throughout their
activity;
Provide Provider and provision details for inclusion in the ESF public databases;
Provide DWP with ‘Good News’ stories, including collecting the relevant information
and obtaining individuals permissions for use by DWP in publicising on the ESF
website; and
Issue individuals when they start ESF activity with an ESF leaflet DWPF06 - which
explains ESF funding.
A9.7. The ESF Managing Authority will maintain a database of contracts on the national ESF
website. This will include the names of projects, project Providers and the amount of
funding allocated to the project. This will be generated from information supplied by the
DWP CFO to the Managing Authority. It may also be used on the European
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Commission’s website. The ESF Managing Authority also publish a communications
plan which includes information about the role of Providers in helping to raise
awareness of ESF support for employment provision among both ESF individuals and
the wider general public.
Cross Cutting Themes for ESF Provision
A9.8. Providers and their supply chain are required to take action to support ESF cross
cutting themes of Gender Equality and Equal Opportunities and Sustainable
Development.
A9.9. Providers must fully understand the requirements and the following are some key
activities that Providers are required to do:






Maintain an equality policy, training plans and supplier diversity plan;
Ensure that a discrimination complaints procedure is in place. Grievance Policy
guidance can be found in Chapter 2, of the Provider Guidance –
http://dwp.gov.uk/docs/pg-chapter-2.pdf;
Ensure an equal opportunities policy is in place for participants and staff including
any key workers;
Ensure buildings including outreach centres etc comply with the Equality Act 2010;
Support and be involved in equality impact assessments undertaken by the
Department; and
Ensure a sustainable development policy and implementation plan is in place which
must be submitted to the ESF Performance Manager within 6 months of the
contract starting and annually thereafter. Guidance on the requirements for
sustainable development can be found in Provider Guidance.
Additional Cross Cutting Theme for Health
A9.10. In addition to the above cross cutting themes the London region identifies Health as an
additional cross cutting theme for the ESF programme and the London CPAs are
required to support the Health theme.
A9.11. Within the London CPAs, the prime Provider will need to have a plan in place within six
months of the contract start, in line with the vision for a 'Sustainable London' whose
aim is to seek to improve the well-being of all Londoners.
http://www.london.gov.uk/esf/cross-cutting-themes/health
ESF Documentation Retention Requirements
A9.12. Providers in CPAs must keep key documentation in support of the delivery of and
payments for ESF provision. It is the Prime Provider’s responsibility to ensure that
documents and data can be relied on for ESF audit purposes. The Provider must have
robust systems in place to ensure that documentation (paper or electronic) is securely
held and is easily retrievable and accessible throughout the retention period.
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A9.13. Providers will be required to retain all relevant documentation until at least 31
December 2023. This must cover:



A complete audit trail of all relevant documents at all stages of the process (e.g.
participant and claim-related documentation);
Documentation down to individual level against a specific contract number to
provide evidence of payments claimed from DWP – a key EU audit requirement;
and
Evidence to show compliance with ESF publicity requirements, sustainable
development, equality, diversity and equal opportunities.
A9.14. Documentation must be:



Properly organised (it is recommended that all the required information for an
individual participant is held on a personal file linked to a contract number, which is
cross-referenced to a main file to aid retrieval of specific documents to support
audit activity);
Maintained in good condition to protect the integrity of the information; and be,
Secure, controlled and easy to access if and when required for audit purposes
throughout the retention period.
A9.15. A document retention policy must be in place and submitted to DWP within four weeks
of the contract start. This must include details on how the policy will be implemented,
maintained and monitored by the Prime Provider.
A9.16. The Prime Provider (including their supply chain) can be audited by DWP Internal
Auditors, ESF Audit Authority, the European Court of Auditors or the European
Commission and the DWP ESF Managing Authority.
A9.17. Further details on ESF documentation requirements including electronic document
retention are included in the Provider Guidance.
Evaluation and Reporting
A9.18. Independent evaluation will be an important element of the ESF provision and
Providers will be asked to cooperate in a range of evaluations, commissioned by the
DWP ESF Managing Authority and the DWP CFO.
A9.19. As part of this evaluation work researchers may wish to visit and interview Providers
and their supply chain, participants and employers involved in the provision. Providers
may be asked to provide the relevant contact details and in order to facilitate this
process Providers should seek advance agreement from participants to take part in
evaluations.
A9.20. Advance notice will be given to Providers where their cooperation is required.
A9.21. An end of project evaluation report will also be required highlighting innovative delivery
practices and achievements against the cross cutting themes.
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Annex 10
EVIDENCE REQUIREMENTS
A10.1. Evidence that can support delivery of the provision as specified within this document
must be kept by the provider.
A10.2. Providers in CPAs must keep key documentation about the delivery of provision. It is
the Prime Provider’s responsibility to ensure that documents and data can be relied on.
The Provider must have robust systems in place to ensure that documentation (paper
or electronic) is securely held and are easily accessible.
A10.3. Please Note: DWP and The National Archives recommend that electronically held data
is migrated onto new formats every 5 years to ensure the data remains readable and
usable.
A10.4. Table 1 (over the next pages) lists the documentation that must be retained as a
minimum.
A10.5. Please Note: In England only, to meet audit requirements for ESF this evidence must
be retained until at least 31 December 2023.
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Table 1 - Evidence Requirements
Timing
Process
Evidence Description
Responsibility
Referral in JCP systems (LMS, WSP, PRaP, clerical) – key date from
which claim periods are counted from.
Ref
These are:
Day 1
Adviser Referral
Initial
Engagement
Meeting and
Action Planning
Contractual
Target Within
20 Working
Days
Start fee
o Allotted Time: 30 Week period in which Start fee and Completion
fee definitions must be met.
o Tracking Period: 2 Week period that follows the allotted time in
which time (30 week allotted time + 2 week tracking period) all
Job Starts which contribute to towards Job Outcome definitions
must occur.
DWP
2.10
Provider
2.14
2.16
A3.3
Provider
2.18
A3.4
Information from JSAg/ Claimant Commitment delivered within
referral information supports evidence of any restrictions to
participation that may apply.
Start of Action Planning activities.
Provider must chart all the activities agreed and signed by the
participant throughout their time on the provision.
Start of placement: Confirmation of placement, organisation
address and contact details. Details of agreed placement hours to be
undertaken. If reduced hours agreed, evidence of any existing
restrictions provided in referral information, or change of
circumstance notified by JCP. Providers may wish to record this on
the Action Plan.
OR
Start of employment: Confirmation of employment, organisation
address and contact details. Providers may wish to record this on the
Action Plan.
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Timing
After 20
Working
Days
Prior to Work
Placement
Process
Jobsearch
activity of 30
hours per week
in absence of
Work Placement
Placement
Evidence Description
Evidence will be required for DWP Performance Management rather
than audit purposes. Action plan should show agreed activity
requirement. Weekly (a continuous 7 day period) evidence should
include hour’s undertaken records (30 hours unless restricted
availability) endorsed by participant and deliverer of activity.
Providers must be able to provide evidence that work placements
are of benefit to the community over and above the benefit of
providing a placement to the individual. This means providing
evidence and assurance how the work placement is:
o Working directly towards the community benefit goal of the host
organisation. In this case the duties of the claimant would
contribute directly towards the benefit to the community. An
example of this would be the employee working with the public on
a community project;
o Working indirectly towards the community benefit goal of the host
organisation. In this case the duties of the claimant would
contribute indirectly towards the benefit to the community, as the
duties of the claimant would be contributing towards the work of
the organisation which delivers community benefit. An example of
this could be the employee working ‘behind the scenes’ on the
organisation of a community project’; and,
o Working towards the profit of the host organisation, providing that
the majority of the role is dedicated towards delivery of benefit to
the community.
Providers must also be able to assure and evidence:
o A diverse range of placements;
o Placements are additional to existing or expected vacancies; and,
o All principles detailed regarding quality of work placements are
met.
Providers will be responsible for ensuring that host organisations
adhere to these principles and obtain confirmation that placements
offered by hosts do not displace existing jobs.
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Responsibility
Ref
Provider
2.65
Provider
2.51
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Timing
Process
Evidence Description
Evidence that within the 30 weeks allotted time there is either 12
weeks (for short completion fee) or, 22 weeks (for long completion
fee) evidence of:
Responsibility
Ref
o Employment: including organisation address and contact details
and evidence supporting employment periods; OR,
Within 30
Week
Allotted Time
Throughout
30 Week
Allotted Time
At 30 Weeks
Completion fees
Provider-led
Jobsearch
Claimant
Portfolio
Provision Exit
Feedback
After 26
Weeks
Employment
Job Outcome
fee
o 30 hours per week placement participation plus a minimum of 4
hours job search activity:
- Evidence to support placement participation must include
placement sector, weekly attendance and hours undertaken
records endorsed by claimant and placement provider.
- Evidence to support weekly provider-led jobsearch must
include hour’s undertaken records endorsed by claimant and
deliverer of provider-led jobsearch.
- Action plan must show agreed activity requirement; OR,
o A combination of both.
Weekly evidence of provider-led jobsearch must include hour’s
undertaken records endorsed by claimant and deliverer of providerled jobsearch.
Action plan must show agreed activity requirement.
Evidence (endorsed by the claimant) to support that the claimant
received a claimant portfolio with a copy of the information included
in the portfolio retained.
On completion of provision original provider exit feedback is retained
with a copy being sent to Jobcentre Plus for information on request.
Evidence to show:
o Claimant has been in employment for a cumulative period of 26
weeks where job starts begin on or after the CWP start date and
within the allotted time and tracking period.
o Once the tracking period has ended, employment has been
continuous.
o JO definition is met and employment has taken the claimant off
JSA or above Universal Credit threshold.
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Provider
2.59
A3.12
A3.14
Provider
2.59
Provider
2.92
A11
Provider
2.96
A11
Provider and
DWP
A3.8
A3.23
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Annex 11
CWP CLAIMANT PORTFOLIO AND EXIT FEEDBACK
Claimant Portfolio
A11.1. The below details the information we would expect to see included within a claimant
portfolio. Claimant portfolios should be of a professional standard in line with a provider’s
delivery proposal (e.g. we would not expect a portfolio to simply be a piece of paper in a
plastic wallet).
A11.2. Providers should devise their own professional format for the delivery of claimant portfolios
but must ensure as a minimum the, claimant CV, provider placement reference and any
placement host/ employer references (where received) are supplied.
A11.3. Providers should include any additional information/ products/ certificates they feel may
help the claimant market themselves to prospective employers.
The curriculum vitae (CV)
A11.4. Providers must ensure that the claimant CV is:



Typed;
Short and succinct, 2 sides of a sheet of A4 paper is normally enough; and,
Current, relevant and positive, emphasising the claimant’s achievements, strengths,
and successes.
A11.5. There is no set format. We are not prescriptive regarding the format of the claimant CV.
However, providers must ensure they include at least the following information:





Claimant contact details: name, address, phone number, e-mail address;
A personal profile: A short succinct statement or bullet points at the beginning of the
CV to sell the claimant, their skills, experience and personal qualities;
The claimant’s career history: Including dates (including work placement(s), with the
most recent detailed first);
Qualifications, training and skills: Including any qualifications and training from
previous jobs (or the work placement, where appropriate) with the most recent first and
include any qualifications from school/ college/ university, certifications, licenses, etc;
and,
References: Two or more, with at least one related to employment or placement. We
expect that either the provider or work placement host should be one of the referees
with the other being the claimant’s most recent employer or someone who has known
the claimant for a long time. Referees must agree to this beforehand.
A11.6. Optional but may be of benefit:


Achievements: Information regarding claimant’s past successes, including in past jobs
(and work placement), which could be relevant to the type of work the claimant is
applying for or demonstrate desirable characteristics (e.g. ambition, dedication).
Interests: Hobbies and leisure activities that highlight responsibilities, skills and
behaviours that may be relevant and attractive to prospective employers.
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A11.7. Please Note: The claimant portfolio is to be delivered to the claimant when they complete
CWP and providers must retain evidence (endorsed by the claimant) of doing so. The
provider must also ensure a copy of the information included in the claimant portfolio is
retained with the individual claimant record.
Provider placement reference
A11.8. To be prepared by the provider after liaison with the work placement host, the provider
placement reference should be a formal document, typed, written in a business-like style
and presented professionally, in a separate document to the claimant CV.
A11.9. The provider reference must be an overview of the positive aspects of the claimants
attendance and performance related to the work placement and also detail the workrelated skills the claimant has demonstrated and/ or developed and how they have done
so (wherever possible and appropriate relating this to the claimant’s desired employment
sector and/ or occupation type, and local labour market).
A11.10. We are not prescriptive regarding the format of the claimant placement reference,
however in addition to the above requirements, providers should consider:






Using a business letter format e.g. address the reference “To whom it may concern”.
Starting with a brief introduction e.g. a brief sentence or two explaining the provider’s
position.
Detailing facts regarding the placement e.g. the claimant’s job title, and their role, and
the dates they were undertaking their work placement.
Provide judgement upon the claimant’s skills and qualities and any stand-out qualities
that the claimant has demonstrated e.g. their enthusiasm, attention to detail, or
customer service skills.
Close the reference on a positive note, and if you are willing to receive further
correspondence about prospective job applications, make this clear. (Including contact
details where appropriate).
Ending “Yours faithfully”.
A11.11. Within the reference providers must avoid:





Mentioning any weaknesses the candidate has (this where appropriate can be covered
in the exit feedback)
Saying anything that could be construed as libel.
Writing in an informal manner.
Including personal information not relevant to the application.
Spelling mistakes, sloppy writing or typos: this reference is hugely important to the
claimant, and providers should take care to make it look professional.
Placement host/ Employer references
A11.12. References from placement hosts and/ or employers should be sought, and where
received should be included in the claimant portfolio.
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Exit Feedback Template
A11.13. Providers must ensure the below information is included as a minimum:
- Claimant Curriculum Vitae attached:
- Provider placement reference attached:
- Placement host and/ or Employer reference(s) attached:
Yes / No
Yes / No
Yes / No
- Placement(s) overview:
This should be an overview of the placement(s) attended by the claimant, specifying
the duration and role/ occupation type/ employment sector of each placement and also
detail any issues encountered in securing or sustaining placements for the claimant,
and how they were overcome.
- Placement identification and suitability:
This section should cover the reasons as to why the placement(s) was/ were chosen
for the claimant.
- Claimant Performance and Skills Development:
This should be similar to the information detailed in the provider placement reference
regarding placement performance and the skills the claimant has developed expanding
where appropriate.
- Further feedback and suggested next steps:
Additional to the claimant portfolio information, and should include any further
information relevant to the claimant and placement, including any other issues and/ or
poor performance encountered, how it was addressed, and suggested next steps for
the claimant, including e.g. suggested further interventions required and sector/
occupation best suited for.
A11.14. Please Note: The provider must send a copy of the exit feedback, CV and Provider
reference to JCP with the original retained with the individual claimant record by the
provider.
A11.15. The exit feedback must be returned to JCP within 10 working days of the claimant
completing CWP and will be used by JCP to take forward and build on any progress
made. (Further information regarding Exit Feedback will be detailed in CWP provider
guidance).
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Annex 12
GLOSSARY OF TERMS
Action Plan
Claimant
Commitment
Contract Package
Area
(CPA)
Critical Success
Factors
Claimant
Jobsearch Review
Employment
Related Support
Services (ERSS)
Framework
Invitation to Tender
(ItT)
Jobcentre Plus
JCP District
Jobseeker’s
Allowance (JSA)
Jobseekers
Agreement (JSAg)
Prime Provider
A document that specifies each element of mandatory activity.
An agreement between the JCP adviser and the claimant
outlining the steps the claimant will take to look for employment.
Successful providers will be offered contracts to deliver in
specific areas. Contract Package Area is the term used to
describe the geographic area of the contract.
The factors (i.e. the positive outcomes or benefits) against
which the success of a programme will be judged in order to
justify the investment.
An individual of working age who uses JCP services for the
purposes of preparing for work, returning to work or claiming
benefits.
These supplement more in depth advisory interviews. Job
search is discussed, claimants sign to declare they remain
entitled to benefit and they are matched and submitted to jobs.
The intervention is also used to input evidence to ensure benefit
is paid accurately and on time.
Framework for the Supply of Employment Related Services.
The framework is an umbrella agreement setting out the terms
and conditions for subsequent call-offs, but which places no
obligations, in itself, on the contracting authority to purchase any
services. A call off is a contract draw from the Framework to
deliver a specific purchase or contract service. Due to the
nature of the Framework, this will be through a mini-competition
between Framework providers.
A package of documentation issued to providers as part of a
procurement exercise.
Part of DWP, JCP provides an integrated service to people of
working age. It offers help to people looking to move into work
and support for people who cannot. JCP also provides services
to employers wishing to fill vacancies.
A specified area of England, Scotland or Wales within which to
deliver services to JCP claimants.
JSA – An allowance payable to claimants who are out of work,
or work less than 16 hours a week on average, are below
pension age and are available, activly seeking and capable of
work.
JSAg – An agreement between the JCP adviser and the
claimant outlining the steps the claimant will take to look for
employment.
An organisation that delivers a service directly and/or via a
network of sub-contractors or a combination of both.
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Procurement
Provider(s)
Provider Guidance
Provider Referrals
and Payments
System (PRaP)
Provision
Sanction
Universal Credit
(UC)
The process of purchasing goods and/or service: identification
to payment.
The generic term used to describe providers of employment
support. This includes all subcontractors involved in service
delivery under the prime contractor procurement model.
Detailed guidance and information (including processes) which
is provided by DWP to the successful providers to use when
delivering the contracted service.
The DWP prescribed IT system which will be used to refer
claimants and pay providers. Note, where PRaP is not available
a clerical system will be adopted.
A term used to describe the services offered to a claimant when
they are participating in a government programme. These can
be services provided in-house, for example, by DWP, or by
organisations from the private and voluntary sector.
A ‘sanction’ reduces or extinguishes benefit even when there in
underlying entitlement. Sanctions are imposed by a DWP
decision maker for a fixed period because of, for example,
failure to participate in a mandatory activity.
UC – Universal Credit is a new single payment for people who
are looking for work or on a low income. Universal Credit will
help claimants and their families to become more independent
and will simplify the benefits system by bringing together a
range of working-age benefits into a single streamlined
payment.
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Annex 13
LIST OF ABBREVIATIONS
CEP
CFO
CMO
CoC
CPA
CPR
CRB
CV
CWP
DMA
DWP
ERSS
ESF
EU
FtA
FtS
ICE
ICO
IT
ItT
JCP
JSA
JSAg
LA
LMDM
LMS
MI
MIR
NAO
NOMS
Ofsted
PAT
PEM
PRaP
SCIAT
SCR
SFA
T&Cs
UC
UK
WSP
WP
Contracted Employment Programmes
Co-Financing Organisations
Contract Monitoring Officer
Change of Circumstances
Contract Package Area
Contract Performance Review
Criminal Records Bureau
Curriculum Vitae
Community Work Placements
Decision Making and Appeals
Department for Work and Pensions
Employment Related Support Services
European Social Fund
European Union
Fail to Attend
Fail to Start
Independent Case Examiner
Information Commissioner’s Office
Information Technology
Invitation to Tender
Jobcentre Plus
Jobseeker's Allowance
Jobseekers Agreement
Local Authorities
Labour Market Decision Maker
Labour Market System
Management Information
Mandatory Intervention Regime
National Audit Office
National Offender Management Service
Office for Standards in Education
Provider Assurance Team
Provider Engagement Meetings
Provider Referrals and Payments system
Supply Chain Information Assurance Team
Special Customer Records
Skills Funding Agency
Terms & Conditions
Universal Credit
United Kingdom
Work Services Platform
Work Programme
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