Position Description Outside Operations
Bag Room Staff
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Stage golf carts in rows and columns leaving ample room to move in between
carts with a golf bag. Always keep plenty of carts in this area.
Responsible for driving range operations.
Pick up and clean range balls.
Clean pick the range on designated evening each week for mowing the next
morning.
During slow periods pick balls around the perimeter of the range. Range should
be checked often for plugged balls.
Responsible for moving tee markers and ropes on a daily basis in the grass area.
Tee markers should always be placed at least 10 feet apart so golfers can practice
safely.
In matted areas, responsible for replacing rubber tees and providing areas with
enough extra rubber tees.
Maintain and clean ball washer and club cleaner on a daily basis.
Check daily tee sheet so member’s clubs will be loaded on a cart before their tee
time.
Keep bag location sheet updated and accurate. Ensure each member has a bag tag
that is numbered for proper storage location.
Coordinate updated bag location sheets with golf professionals to ensure members
are charged for this service.
Member bag location number should be inputted in the tournament management
system.
Guest bags left overnight should be tagged and logged and placed on the guest
rack. The member or guest will be charged a fee for this service.
Ensure each member’s clubs have proper shaft labels.
Ensure no golfer loads or unloads their own golf bags from the bag drop area.
Provide the best customer service possible. Be very polite and friendly. Be very
formal. Always address a customer as “sir, mamm, Mr. or Mrs.”
Carry a radio to assist in communication between the golf shop, starter and
yourself. Notify starter, golf shop of a group’s arrival.
Upon completion of play, the member or guests clubs should be thoroughly
cleaned. Their bag should also be wiped down.
Bag room staff should check clubs for worn grips or other needed repairs.
Grip cleaning service is also offered.
Before closing at night, make sure rack room is clean and orderly, alarm is set and
door is locked and secured.
Outside operations staff should always wear staff uniforms and nametags so they
are easy to distinguish.
Clean and check rental sets. Report any deficiencies to professional staff
immediately.
Remove trash then hose down and towel wipe each cart nightly.
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Fill sand buckets and prep cart for next day’s play. Prep includes: tees,
scorecard, pencil, scoop for sand, flagstick location, course rules sheets or cards.
Gas or charge golf carts nightly, park carts in assigned location in neat and
orderly rows ensuring no carts touch and remove key.
Each bag room attendant will be assigned a designated number of carts (Example:
John assigned carts numbered 1-12) and expected to detail these carts on a bimonthly basis. Detailing includes: Armoural, tires inflated to proper
specification, seats scrubbed with degreaser, marks removed, fluids checked and
waxed if necessary.
Cart barn should be swept out or blown out with a blower on a bi-weekly basis.
Garbage should be emptied every night.
Carts with damage or in need of repair should be tagged and a notation should be
made on the mechanics board. No cart in need of repair will be used until repairs
are completed.
Bag room hours: Open 30 minutes prior to the golf shop and close at dark or
when all work for the day had been completed. Count carts before you leave.
Report any deficiencies in cleaning supplies.
Lost and found items should be taken into the golf shop.
Hang up wet towels and launder soiled ones.
Bag room staff should receive proper training in golf cart towing, plugging tires
and basic repairs.
Golf Car Mechanic:
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Keep all carts in proper working order in accordance with service policy.
Keep necessary supply of parts, tools and extra tires so timely repairs can be
made.
Maintain detailed service records to reflect maintenance cost of each cart, as well
as the history of each, and keep track of the overall condition of each cart, which
includes age of batteries, labor costs.
Perform body, engine, brake, steering, and charger repairs plus any other repair
necessary to ensure the cart is in top working condition.
Responsible for maintaining refreshment cart, pull carts, ball picker and related
range equipment plus any other equipment used in the golf operations department.
Responsible for monthly maintenance reports, which include overall costs and
expenses, labor, etc. plus, an inventory report of parts, supplies, tools and
equipment.
Service batteries, or refuel according to schedule.
Report daily to professional staff overall assessment of bag room staff’s daily
prep work or bi-monthly detailing of golf carts.
Order necessary supplies, parts or equipment with a purchase order approved by
the professional staff.
Starter:
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Make golfers feel welcome by treating them with courtesy and respect.
Efficiently manage the first and tenth tees. Make sure your watch is accurate.
Ensure that all players are aware of and understand the policies and rules in effect,
i.e. cart paths only, 90 degree rule, no coolers aloud, no fivesomes, dress code,
fast play policy, only a short stop at the turn, proper footwear, etc.
Assure orderly flow of play in accordance with the tee sheet.
Make pairings and record names of players on starts sheet, arrange games in an
effective and friendly manner to assure maximum, pleasant use of facility.
Accommodate walk-on players whenever possible.
Always carry a radio for easy communication with other golf staff personnel.
Check tickets carefully and note cart #’s and ensure that the customer signature is
present. The customer’s signature indicates he or she is aware of the assumed
liability associated with the use of a golf cart.
Triplicate tickets will be used. The golf shop staff will give the customer two
receipts of different color. The customer keeps one ticket; the other ticket is for
the starter. The tickets and daily play sheet should match the golf shop’s tickets
and play records.
Assure that each player has a set of clubs; a minimum of 5 clubs and a bag
constitutes a set.
Keep at least tow groups alerted to their sequence at all times, i.e. “on the tee”,
“on deck”, call all players to the first and tenth tee if applicable.
Check condition of golf cart and note any visible damage.
Assist other outside operations staff employees when time allows.
Keep necessary supplies such as pencils, scorecards, rule sheets if available
Ranger:
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It is the responsibility of the ranger to assure proper pace of play, each group
should maintain their position behind the group in front of them.
The maximum limit of time to play 9 holes is 2 hours and 8 minutes, which
equates to 14 minutes per hole.
Slower groups should allow faster players to play through.
More than 1 hole between groups indicates slow play. If a gap exists, go to the
beginning of the gap and ask the group to speed up play to their correct position.
On busy days when the course is crowded, it is sometimes necessary to have a
group pick up and move up to the correct position.
When you ranger the course you do so by riding the golf course backwards, from
18 to 10 or 9 to 1. Check turn times with the starter, this will tell you how fast
each group is playing and note pace of play on your copy of the starters sheet.
Carry a coy of the USGA rulebook, course rules, radio, extra scorecards, pencils,
flagstick location sheet, first-aid supplies, merchandise if applicable, (tees, balls,
sunscreen, etc.).
Ranger cart should be easily identified.
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Thorough understanding and application of emergency situation procedures.
Conduct oneself in a courteous, friendly manner as an arbitrator of club rules and
procedures. Smile and wave at each group. A marshal is a golfer’s friend.
Golf carts are to observe the cart rules that day, (paths only, 90 degrees or
scatter); both golf carts and pull carts are to remain at least 30 feet from greens,
tees, bunkers and hazards.
Two bags and 2 riders only per golf cart and a collared shirt and other appropriate
attire must be worn at all times.
Check water coolers, #1 scorecard box, golf course markings and ball washers.
Have an eye for detail. Take care of the problem or notify the shop of any
circumstances that need correction.
A positive program to encourage proper pace of play must first begin on the first
tee by the starter and continue with the supervision of the entire golf course by the
marshals. One slow group can ruin the enjoyment for every golfer. It is not
always pleasant to force groups to speed up, but remember you are protecting the
enjoyment for all of the other players.
Golf Course Etiquette Is Every Players Responsibility
Very little time or attention is given to learning golf course etiquette and it is creating
problems for our golf professional staff, superintendent, and patrons of the Sweet
Water Golf Course. The following is a brief list of rules of conduct every golfer
should know before hitting their first tee shot here. These rules and procedures are
listed in order of importance.
Speed of Play
Each hole should be played in an average 14 minutes or less. Many people think that
if there is now one pushing them, they don’t have to maintain this pace. However,
you can help the ranger do his job better and open up the course to more players by
maintaining this pace.
Tips for Fast Play
1. Be prepared to hit when it is your turn. Drop your partner at their ball with a
few clubs to choose from and then go to your ball and be ready to hit.
2. When you arrive at the green, drive your cart or lay your bag beyond the far
end of the green (heading towards the next tee) so when you’ve finished
putting, you’ll exit the green quickly and the people behind you can hit almost
immediately.
3. Prepare to putt while others are putting. Be ready to putt when it’s your turn.
4. Limit your number of practice swings. No practice swings on the tee boxes.
Keep waggles to one.
5. Use our yardage markers and colored flags on the flagsticks, which indicate
the flags location on the green.
6. Play one ball.
7. Limit your number of strokes per hole to four over the hole’s par. Pick your
ball up when you’ve reached the point of “NO RETURN”.
Arrive at Least 30 Minutes Prior to Your Tee Time
This gives you time to change your shoes and spikes if necessary; check in; warm up; buy
what you need; look over the course information and let the starter know you’re ready.
Tee times are times that you are “teeing off” on the tee box.
Observe Golf Cart Rules for the Day
Whether it is “Cart Path Only” or “90 Degree Rule” abide by these rules, which are to
protect the course from excessive damage. We are proud of our course and we hope you
enjoy playing it. Golf carts weigh 1500 lbs. And when operated improperly, they can
cause extensive damage. When the “90 Degree Rule” is in force, drive your cart from the
cart path to your ball and back on the same perpendicular line. Never drive your cart
down the fairway or rough.
Obey the Signs
“No Carts Beyond Here” or “Cart Path Only Beyond Here” means exactly that. When
these directions are ignored, the course condition suffers. Carts should always be kept on
paths around tees and greens.
Repair All Ball Marks
Even short shots can make ball marks so always properly repair yours and one more.
Repair Divots
Replace your divots. On par threes we have sand buckets to fill your divots.
Rake All Bunkers After You’ve Hit
Our course rules indicate to leave the sand rack in the bunker (on the inside edge) not
outside and in the way of mowing equipment and other golfer’s shots.
When Someone Else Is Hitting A Shot, DO NOT
Talk, move around, rattle your clubs or pocket change. DO NOT stand directly behind,
in front of or in the vision of anyone making a shot.
Putting Protocol
When someone else is putting, do not step on the “line” of his or her putt. Do not let your
shadow get in their way and never stand directly behind the hole while a player is over
their putt. Always be alert to tending or removing the flagstick as a courtesy.
Attire
Most courses require golfers to wear appropriate attire. We require soft spikes or
sneakers and clubs and bag for each golfer. Tank tops, halter-tops, cutoff shorts, and or
boots/sandals are not permitted. You may embarrass your playing partners as well as
yourself if you are turned away because of improper dress.
Refreshments
You may not bring your own food, beverages or coolers onto golf course property.
Bringing alcohol onto our course violates the State of Pennsylvania’s liquor license law.
The above rules of etiquette should always be followed no matter where you are playing
or whom you are playing with. Golf is a game rich in tradition, the basis of the tradition
being self-policing. We need to pay attention and promote these traditions to the benefit
of all golfers. It’s every player’s responsibility.
Teaching Outline
Philosophy
Teaching the game of golf can be both challenging and rewarding. The most important
aspects of teaching are listening and communication. Each individual has a different
level of skill, desire, knowledge and patience. Interaction with the student prior to and
during the lesson should be used to determine the desires of the student, what they would
like to accomplish, and their goals. The golf swing itself is a series of laws, principles
and preferences. The key to teaching is the ability to convey this information to the
student and determine what type of instruction will best suit the individual so their goals
will be attained more easily. I prefer to teach using positive mental imagery, visual aids
and videotape swing analysis and explain to the student what the club is doing and how
the body affects the club’s position. I also ensure that my students have an understanding
of the ball flight laws.
Methodology
1. Greet with Enthusiasm!
2. Identify the students perceived problem and goals through casual conversation.
a. How long has the student played and how often
b. Physical limitations
c. Check equipment
3. Pre-Swing principles
a. Make necessary adjustments with grip, alignment, posture and ball
position.
b. Explain and emphasize the importance of proper pre-swing principles.
c. Obtain feedback
4. In-Swing principles
a. Observe ball flight and look for patterns
b. Determine the main problem
c. Demonstrate the cause and effects of the improper technique
d. Demonstrate and explain the importance of developing the proper
technique.
e. Videotape the entire lesson from both behind and face forward while
continuing to coach the student.
f. Analyze the video with the student using frame-by-frame slow-motion
replay reinforcing the proper technique while obtaining feedback. Give
the student their tape to review at home.
g. Continue to practice the proper technique with the use of drills and
teaching aides.