Drs Archer, Hine, Addison, Green, Winfield,
Hellier and Fowler
Associates: Drs Younger, Yaqub and Crane
Main Surgery
Shirehampton Health Centre
Pembroke Road
Shirehampton
Bristol
BS11 9SB
Tel. (0117) 9162226
Fax. (0117) 9162206
Branch Surgery
46 Capel Road
Lawrence Weston
Bristol
BS11 0RE
Tel. (0117) 9162226
Web Site
www.shirehamptongrouppractice.co.uk
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Contents
Introduction, Practice Profile and New Patients
Existing Patients and Are you a Carer?
Surgery Hours and Telephone Numbers
How to See a Doctor or Nurse
Workers and Carers
Emergency Appointments
Telephoning to Speak to a Doctor or Nurse
Home Visits
When the Surgery is Closed
Repeat Prescriptions
Disabled Access
The Practice Team and Services they Provide
The GP Team
The Nursing Team
Health Care Assistants and Phlebotomist
The Administrative Team
Community Nursing Teams
NHS Direct and Walk-in Centres
Additional Services
Medical Students and Training Practice
Medical Research and Audit
Private Services
Suggestions and Complaints
How You Can Help Us
Zero Tolerance
Patient Confidentiality
Personal Medical Services Contract
Access to Medical Records
Practice Area
Useful Telephone Numbers
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Introduction
Welcome to Shirehampton Group Practice. This booklet is designed
to tell you about the services we provide and how to make the best
use of them.
Please keep it for future reference.
Practice Profile
The Group Practice is based at Shirehampton Health Centre and
also at a branch surgery in Capel Road, Lawrence Weston. There are
9 Doctors working closely with community health teams and social
services to provide a team approach to health care.
We have been established for many years and know our practice area
and our patients very well. We consider ourselves to be a central
resource for the community of Shirehampton and surrounding
villages. The Health Centre is ideally situated just off the High Street
in Shirehampton, close to bus routes and with council owned
parking facilities at the rear of the building.
The Group Practice occupies approximately one third of the health
centre, and has a suite of consulting rooms, treatment rooms, a
minor operating room and a large waiting/reception area. The
health centre also hosts a variety of NHS and private health services,
details of which can be found further on in this booklet.
Our branch surgery in Lawrence Weston serves around 2,000 people
who find its location convenient. The Capel Road branch surgery
consists of 2 consulting rooms and a small reception area.
New Patients
We welcome any new patients – in addition, if you have any visitors
staying with you who need emergency treatment or advice, we can
register them as temporary residents for up to 3 months. If you have
your medical card please bring it along with you to register. If you
have lost your medical card, please complete a form available at
reception. You will be registered with one of the GP Principals, but
may see whichever GP you prefer.
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Existing Patients
Registered patients aged between 16 and 74 years, who have not
attended for a GP consultation or clinic appointment within the last
3 years, will stay registered with the Practice and are welcome to
make an appointment when the need arises.
Patients aged 75 years and over who have not attended for a GP
consultation or clinic appointment within the last 12 months, are
also welcome to attend the Practice. They can also telephone to
arrange a home visit if this is more appropriate to their situation.
Are You A Carer?
A carer is someone, often a relative, who looks after a sick, disabled
or frail relative, friend or neighbour who could not manage to live
independently without that support.
We are keen to know who the carers are in our Practice Population.
We may be able to offer you health advice to keep you as fit and well
as possible and we can put you in touch with other organisations that
provide support to people who are caring for someone.
Jill Cooper is a volunteer from The Carers Support Centre who visits
us on the 2nd and 4th Tuesday of each month from 9.30am to
11.30am. She is available to speak to you without an appointment
and provide information and advice.
Please register yourself as a carer at reception so that from time to
time we can contact you with health advice for carers e.g. an
invitation to attend for a seasonal flu jab each autumn.
Carer surgeries are also being held at the practice on the last
Tuesday of the Month between 10am and 1.30pom. Please speak
to reception to book an appointment
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Surgery Hours / Telephone Numbers
Shirehampton Group Practice
Monday to Friday
8.30am – 6.30pm
(telephone lines closed from 12.30pm – 1.30pm)
Capel Road Surgery
Monday to Friday
8.30am – 11.30am
3.00pm – 5.00pm
We are closed on all the standard bank holidays – the out of hours
service will always be available during these times.
Appointments
916 2226 Practice Manager
916 2225
Home Visits
916 2228
(before 10.00am if possible)
Deputy Practice
916 2223
Prescription Help
916 2237
(between 9.00am and 12.30am)
Health Centre Staff 916 2200
Community Staff
District Nurses
Health Visitors
Midwife
Secretarial Team
916 2229 School Nurses
Community Matron
Capel Road Surgery 916 2226 Falls Nurse
Podiatry
Test Results
(after 2.30pm)
916 2226
Manager
916 2216
916 2221
916 2214
916 2208
916 2210
916 2209
909 1814
Receptionists are able to deal with a whole variety of enquires
including managing appointments, giving out test results, organising
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hospital transport, looking up medical information, following up
forms submitted for completion etc. Should you have a query
regarding a referral to hospital, you will need to speak to one of the
sectaries.
How to See a Doctor or Nurse
There is an appointment system in place for all surgeries. The
receptionist may ask you about the problem you have – this is called
appointment triaging and it is simply to ensure that you see the
correct person for the problem that you have. Our nurses are very
experienced and in some instances may be a more appropriate
alternative to a GP.
You may pre-book an appointment in advance. We operate a GP
triage system for same day appointments. The receptionist will take
your details and a GP will call you back to provide advice, a
prescription or make you an appointment with a GP for conditions
that need to be seen urgently. We encourage patients to see the same
GP for the same problem in order to maintain continuity of care.
Sometimes it is better to wait a day or two and see the same GP
rather than see someone different. The receptionist will be able to tell
you when the doctor you wish to see is next in surgery.
Workers and Carers
Extended opening hours operate to provide GP appointments for
patients who work full-time or are full-time carers and find it difficult
to come to surgery in normal opening hours. These extended hours
tend to be alternative Saturday mornings from 8.30am to 12.00noon
and 2-3 late evenings a month from 6.30pm to 8.00pm.
Emergency Appointments
If you request to see a doctor for a medical emergency which you
feel cannot wait for a routine appointment, please note;
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 There will be no choice of doctor
 You may need to be telephoned back if the doctor is already
dealing with another patient
 If the surgery is closed your call will be automatically diverted
to the Out of Hours provider, who will triage your call
Telephoning to Speak to a Doctor
Each doctor has daily slots for telephone consultations. If you have a
problem that can be dealt with over the telephone by speaking to a
doctor or nurse, rather than making an appointment, you can leave a
telephone number and the doctor will call you back on the agreed
day.
Home Visits
A doctor can see 3-4 patients at the surgery in the time it takes to do
just one home visit. We are also much better equipped for carrying
out tests and assessing your condition here at the health centre than
in your home. We therefore ask that you use this facility with care.
If you think that you may require a home visit, please telephone
(9162228) before 10am if you can. The receptionist will ask for brief
details of your illness to help the doctor assess priority. If you feel
that the visit is urgent please tell the receptionist, who may ask the
doctor to speak to you immediately.
Rather than wait until you are feeling poorly, it may be prudent to
think how you might get to the surgery if you were ill. Can you make
an arrangement with a kind neighbour? Or have you a family
member who might be able to help? The doctors are always willing
to visit patients who are genuinely housebound or unable to get to
surgery due to a medical reason.
When the Surgery is Closed
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If you need medical advice out of hours,
please call NHS 111.
You will be assessed, given advice and
directed straight away to the local service that
can help you best.
Alternatively, you can check your symptoms
online using the NHS symptom checker page.
Repeat Prescriptions
If you are on regular medication you may be able to obtain a repeat
prescription without seeing the doctor each time. To avoid errors,
requests must be made in writing, by letter, on a request form or by
handing in the computer generated repeat prescription slip. Please
hand in at the reception desk or leave in the prescription box in the
Health Centre foyer. Please order a few days before your medication
runs out.
Prescriptions are usually ready for collection after 2.00pm, within 48
hours of submitting them.
If you wish us to post the prescription to you, please supply a
stamped addressed envelope. Most of the local chemists will collect
prescriptions from the Health Centre on your behalf, so that your
medication is waiting for you to collect direct from the pharmacy.
Please indicate on your repeat slip which chemist you would like to
collect from.
Please do not telephone the surgery for a repeat prescription request;
the huge demand this puts on the telephone lines may prevent
someone getting through in an emergency and can result in errors.
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Disabled Access
The following facilities are available:
 Disabled parking in the car park
 Parking in the rear, council-owned car park
 Full wheelchair access into and within Shirehampton Health
Centre
 Toilet facilities
 Hearing loop
Should you have any difficulties with accessing the facilities in the
Health Centre, please contact the buildings administrator on 0117
9162200.
The Practice Team and the Services they Provide
Shirehampton Group Practice is a Limited Partnership, all Partners
listed below have limited liability.
The GP Team
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Practice Partners:
Dr Paul St J Archer MbChB Birmingham 1981 Dip Occ Med
Dr Iain D Hine MBBS London 1979 MRCP MRCGP Dip Occ Med
Dr S Jacqueline Addison MBChB Leeds 1980 DRCOG MSc MRCGP
Dr Susan M Green MBChB Bristol 1985 DCH RRCOG MRCGP
Dr David Winfield BMedSci BM BS MRCGP Dip Occ Med
Dr Paul Hellier MBBS Liverpool 1986 DCH MRCGP
Dr Lindsey Fowler MBChB Liverpool 1983
Associate GPs:
Dr Manon Younger MBChB Cardiff Dip Occ Med
Dr Shahida Yaqub MBBS MRCGP DFSRH
Dr William Crane MSc MResBM BCh MRCGP DRCOG
Each GP is available on particular days and times during the week.
We will always try to make you an appointment with the GP of your
choice (it doesn’t matter which GP you are actually registered with)
and actively encourage you to see the same GP for the same problem
to ensure continuity of care. Please understand however, that their
availability is not endless – it will usually be possible to arrange for
you to speak to a particular GP on the telephone if that would be
helpful, if a convenient appointment is not possible.
We always have a GP ‘on call’ sometimes known as the duty doctor.
This may differ from morning to afternoon. In the afternoon we have
fewer GPs on duty and therefore any urgent matters will be referred
to the on-call GP. The on-call GP may need to do emergency visits
which may prevent the surgery running on time. We will try to keep
you informed of any delay.
We understand the difficulty in finding an appointment with the
most appropriate GP at the most convenient time for you. If you
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work full time, please use the worker/carer appointments where
possible.
The Nursing Team
Treatment Room Lead:
Moira Fletcher RGN
Practice Nurses:
Nicki Crabtree RGN
Jane Sealey RGN Midwifery
Sue Donaldson RGN
Suzanne Fisher RGN
The nursing team run disease management clinics for:
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Asthma
Diabetes
Coronary Heart Disease
Chronic obstructive Pulmonary Disease
Stroke
The aim of these clinics is to offer education, support, medication
reviews and investigations to assess your condition. The nurses can
answer any queries you have and refer you to your GP as necessary.
Health Care Assistants
Debbie Britton
Alison Aitchison
Karen Trueman
Susan Vicker
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Health Care Assistants are qualified to undertake dressings, blood
tests, urine analysis, spirometry, blood pressure measurements,
ECGs and hearing tests.
Phlebotomist/Nurse technician
Carolyn Gorny
The phlebotomist/nurse technician is qualified to take blood,
undertake ECGs, spirometry and hearing tests.
Want to stop smoking?
There is a ‘Support to Stop Smoking’ programme available, offering
individual advice and support sessions, which offer a variety of aids
that can be tailored to suit your needs. We do occasionally have to
operate a waiting list for this clinic, at certain times of the year.
Teenage Health Clinic
A twice weekly teenage health clinic called ‘4YP’ (for young people)
is run by Nicki Crabtree. This clinic is completely confidential and
young people may attend for any reason, on their own, with a friend
or with a parent/guardian.
Cervical Cancer Smear
All women aged 25 – 64 are offered a cervical smear test. Women
aged 25 – 50 are called every 3 years and women aged 50 – 64 are
called every 5 years. You will be notified in writing when your smear
is due. You can make an appointment with one of our practice
nurses or a female GP. Please tell the receptionist that the
appointment is for a cervical smear.
Child Immunisations
We encourage all parents to have their children fully immunised.
When you receive a reminder card please telephone for an
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appointment. We currently offer appointments for immunisations at
Shirehampton Health Centre and at our Capel Road surgery. If you
have any concerns about childhood immunisations please speak to
your Health Visitor.
The Administrative Team
The Practice Manager
Mr Jon Trott is responsible for the organisation of the practice,
oversees all administrative matters and ensures the smooth running
of the practice. Should you wish to speak to him for whatever
reason, please use his direct dial number, 0117 916 2225.
Alternatively you can speak to Ellie Rowlands, Deputy Practice
Manager on 0117 916 2223.
Reception Co-ordinator
Diane Hayward manages the reception team and all matters relating
to administrative processes. She also manages the office staff who
deal with repeat prescriptions, scanning of incoming correspondence
and patient records.
Reception Team
We have a team of 11 receptionists who cover at various times
during the week. Receptionists have a difficult job to do and we
would ask for your understanding and support when they are under
pressure. If they are unable to answer your query, they will always
find someone who can.
Office Staff
Our team of clerks undertake a variety of tasks such as sorting out
completion of forms, dealing with incoming post, producing repeat
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prescriptions and ensuring accurate information is entered into your
medical records.
Secretarial Team
Our team of 2 secretaries ensure that any referrals to the hospitals are
produced and sent as quickly and efficiently as possible. If you have
any query about your referral, a ‘choose and book’ query or need a
medical for occupational or insurance purposes, please ring 0117
916 2229 for information.
Community Nursing Teams
District Nurses
The district nurses work closely with the practice, to give skilled
nursing care, advice and support, to housebound patients, their
relatives and carers. They can be contacted by telephoning 0117 916
2216
Health Visitors
The health visitors are based at Shirehampton and Lawrence Weston
clinic. They work with parents, babies and children under 5, and
offer support and advice particularly on preventative care and health.
Baby clinic is held every Wednesday afternoon from 12.30pm to
2.00pm at Shirehampton. The health visitors can be contacted by
telephoning 0117 9162221
Midwife
The midwives work from Shirehampton and Lawrence Weston
clinic. They provide care, along with the GPs throughout pregnancy
and in the early postnatal period. The midwives can be contacted at
Shirehampton health centre on 0117 9162214, and at Lawrence
Weston Clinic on 0117 9824371
Walk-in Centres
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Located in the city centre and Hengrove Park, Bristol, offering
immediate access to local residents, daytime business and visitors
Boots Broadmead Medical Centre –
59 Broadmead, Bristol, BS1 3EA – Telephone 0117 9549828
Opening hours: Monday to Saturday 8am to 8pm; Sundays and
bank holidays (except Easter Sunday and Christmas day)
South Bristol NHS Community Hospital –
Urgent Care Centre, Hengrove Promenade, Hengrove Park,
Whitchurch Lane, Bristol, BS14 0JZ
Opening Hours: Every day from 8am to 8pm
Additional Services
The following Clinics are also run at Shirehampton Health Centre.

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Child Hearing Clinic
Adult Audiology
Podiatry (a self referral form is available at reception)
Dietician
Drug Abuse Counselling (Bristol Drugs Programme)
Counsellors
Diabetic Retinopathy Screening
Nail Surgery
Wound Care
Medical Students
Students are receiving an increasing amount of training in general
practice rather than in hospitals. The Group Practice is involved in
teaching students in their first five years at university. We sometimes
invite patients to help with teaching either in surgery or in their
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homes. Both the students and patients usually find this an
interesting, worthwhile and enjoyable experience. If a doctor has a
student with them in surgery, you will always be informed when you
arrive at reception. If you do not wish the student to be present when
you see the doctor, please inform the receptionist.
Training Practice
We became a training practice in 2010. Fully–qualified doctors,
known as GP Registrars, who have chosen a career in General
Practice, train for three extra years in Hospital and General Practice.
They may spend between six and twelve months with us, depending
on their stage of training. Drs Green, Addison and Winfield are all
qualified GP trainers. In the future we may also have F2 doctors
with us. They are in their second year following full qualification and
will spend four months in the practice.
Medical Research and Audit
The Group Practice is linked to the Primary Care Research Network
South West and the University of Bristol, who co-ordinate research
projects and audits in specific areas of general practice. We always
need to be looking at ways to provide better care – research needs to
involve everyone and the practice may on occasion write to ask you
to help with a study. If you have any queries about any project you
may have been invited to join, please contact Jon Trott, the Practice
Manager on 0117 916 2225
Private Services
We are able to offer a variety of private services which are not
available on the NHS. These include some certificates to cover time
off work and for financial or insurance purposes. Also included are
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vaccination certificates, certain travel and occupational vaccines,
forms authorising private referrals and medical examinations for
special purposes, such as elderly drivers, pre-employment, fitness to
undertake sports, HGV or PSV drivers. The fees charged are in line
with recommended BMA rates. Please ask at reception for a full
price guide and details. Three of our doctors are qualified
Occupational Health Physicians and are able to provide a variety of
services to small businesses. If you are interested in this, please speak
to one of our secretaries on 916 2229 or see our website at:
www.occupationalhealthbristol.co.uk
Suggestions or complaints
The practice aims at all times to provide our patients with good
quality services – we welcome helpful suggestions from you.
We do not always get it right however, so if you are dissatisfied with
any aspect of the service you receive, please do not hesitate to
contact Jon Trott, the practice manager on 916 2225 or ask for a
form at reception. We operate an in-house complaints procedure. If
you prefer, request an information leaflet from reception, which
details the procedure.
We do, of course, also like to hear positive comments when we do
something well!
How You Can Help Us
Being a patient means that you have responsibilities too.
Please tell us promptly is you no longer need or cannot keep your
appointment, so that it can be offered to another patient and not
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wasted. Should you however miss appointments habitually, you may
be asked to register elsewhere.
Please be punctual, arriving late causes delay for other patients. GPs
try to run their surgeries on time, but with 10 minutes allocated to
each patient this can be difficult. If the GP is running late please
remember that next time it could be you who needs the extra time.
Remember also that the GP may be dealing with an emergency –
please be patient and check with the receptionist who will keep you
updated.
If you change your name, address or telephone number, please tell
us as soon as possible, so that your records are kept up to date.
Please be aware of GP availability, remember that the doctor of
your choice will not always be available. Whilst the practice will
endeavour to comply with your request, it may not always be
possible, as doctors have many responsibilities in addition to surgery
consultations.
Registration with any practice within a designated area around
your home is your right, although we would always encourage
stability in order to build a good relationship between clinician and
patient. Should you decide to move to another practice, you may do
so at any tine without having to give a reason.
Zero Tolerance
Respect Health Centre staff.
The vast majority of our patients are extremely considerate and well
behaved in their dealings with members of the practice. However, in
line with our NHS colleagues, we operate a ‘zero tolerance’ policy,
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which means that we do not tolerate aggressive, violent or
threatening behaviour towards any member of staff. Any patient who
shows signs of this behaviour may be reported to the police, and may
no longer be able to use the services at this practice.
Patient Confidentiality
We have an obligation to maintain confidentiality at all times. This
means that we are not able to discuss details about you with anyone
else without your permission. This even extends to telling other
people that you are here in the health centre. In order for you to
receive proper care and treatment, medical and social information is
kept securely within the practice, historically in hand written medical
records and currently on our computer system. So that we can all
work together for your benefit, we may need to share some
information about you with other health professionals. We only ever
use or pass on information if there is a genuine need for it. Whenever
we can we shall remove details which identify you. Everyone
working for the practice and the NHS and anyone who receives
information about you has a legal duty to keep that information
confidential.
For patients who are under 16 years of age, we apply a standard
called ‘Gillick Competency’. This means that if the clinician is
satisfied that the patient understands the implications of a particular
treatment or test, the clinician may continue without parental
consent. Patients over 16 are considered to be adults for
confidentiality purposes.
For any further information please contact Jon Trott, the practice
manager on 0117 9162225.
Personal Medical Services
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The Partners hold a contract to deliver personal medical services
with:
NHS England BNSSSG
South Plaza
Marlborough Street
Bristol
BS0 3NX
Shirehampton Group Practice offers the following services:

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

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Diagnostic and screening procedures
Treatment of disease, disorder or injury
Family Planning
Maternity and Midwife Services
Surgical Procedures
Additionally, we are contracted to provide agreed National, Local
and additional services. The Practice does not offer an out of hours
service.
Access to Medical Records
You do have the right, if you so wish, to see and/or have copies of
your medical records. You will need to apply in writing and we will
charge a fee for doing so. Please discuss this with Jon Trott the
practice manager by contacting him on 0117 916 2225.
Practice Area
We cover the areas of Shirehampton, Lawrence Weston,
Avonmouth, Sea Mills and Coombe Dingle. Should you move out of
our practice boundary, you will be asked to register with a GP nearer
to your new home. Although you may prefer to remain with The
Group Practice, we would be unable to care for you should you
require a home visit or have an emergency during working hours.
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The Primary Care Support Agency on 0117 9766600 will be able to
give you details of GP Practices in your new locality. Alternatively,
contact NHS 111 (dial 111) who will also be able to help you.
Useful Telephone Numbers
Hospitals
Bristol Children’s Hospital
Bristol Eye Hospital
Bristol Oncology Centre
Bristol Royal Infirmary
Bristol Dental Hospital
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0117 9215441
0117 9230060
0117 9282487
0117 9230000
0117 9230050
St Michael’s Hospital
Cossham Memorial Hospital
Blackberry Hill Hospital
Frenchay Hospital
Southmead Hospital
Weston General Hospital
0117 9215441
0117 9671661
0117 9656061
0117 9701212
0117 9505050
01934 636363
Private Hospitals
The Chesterfield, Bristol
The Glen, Bristol (Spire)
St Mary’s, (Nuffield)
0117 9730391
0117 9732562
0117 9872727
Private Consulting Rooms
Litfield House
Clifton Park, Bristol
0117 9731323
0117 9064200
Pharmacies
ASDA Pharmacy, Cribbs Causeway
Avonmouth Pharmacy
Boots Chemist, Shirehampton
Lloyds Pharmacy, Lawrence Weston
Lloyds Pharmacy, Shirehampton
Lloyds Pharmacy, Westbury-on-Trym
Pharmacy Plus Direct
0117 9790426
0117 9823158
0117 9823543
0117 9823507
0117 9823134
0117 9590391
0800 3890044
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