LISTENING : SKILLS WORK P. 24 (BUSINESS OBJECTIVES)
1. (6a) Listen to a message on a telephone answering machine and answer these questions.
a. Where is Anne Parker going? _____________________________________ (…../1)
b. How can you reach her? _________________________________________ (…../2)
2. (6b) One of Anne’s colleagues listened to Anne’s messages and made notes. Listen to the call, find
the mistakes in the note below, and correct them.
A message for:
From:
Jerry
Anne Parker
On tel no.:
0/223 50621
 Please call back
 Will call again
 Urgent
Can’t make Tuesday meeting. Please call him
tomorrow to fix another time
(…../4)
3. (6c) Now listen to another caller and complete this message.
A message for:
From: __________
Anne Parker
___________________
_______________________________________
______________________________________
On tel no.:
_________________
 Please call back
 Will call again
 Urgent
_______________________________________
(…../6)
4. (6d) Listen to a different recorded message.
Who is it for and what is their extension number? ________________________________
_________________________________
(…../2)
5. (6e) Listen to some more voice mail instructions. What number do you need to press to:
a. replay a message? __________
b. continue recording a message? _________
c. delete a message? __________
d. speak to an operator? _________
e. transfer out of the voice mail system? ________
(…../2)