Add-On Technologies, Inc.
CC-5000/DynaCash for
De La Rue TCD
Ops Manual
Copyright Add-On Technologies, Inc. 2007
System Overview ........................................................................................................................... 3
Software Installation ..................................................................................................................... 4
Loading DynaCash Software ....................................................................................................... 4
Hardware Installation .................................................................................................................... 6
Connection Diagram .................................................................................................................... 6
Initial System Programming Setup .............................................................................................. 8
Hidden Power-Up Functions Overview ........................................................................................ 8
Accessing Hidden Power Up Functions ....................................................................................... 9
Default Procedure ........................................................................................................................ 9
Setting The Admin Password....................................................................................................... 9
Enabling / Disabling Coin Dispensing ........................................................................................ 10
Adding, Editing & Deleting Users .............................................................................................. 11
Add, Edit & Remove Managers.................................................................................................. 11
Adding Managers ................................................................................................................... 13
Editing Manager PIN # ........................................................................................................... 14
Deleting Managers ................................................................................................................. 15
Add, Edit & Remove Tellers ....................................................................................................... 16
Adding Tellers ........................................................................................................................ 18
Editing Tellers ......................................................................................................................... 20
Deleting Tellers ...................................................................................................................... 22
Administration Mode Sign On / Sign Off................................................................................................. 23
Manager Sign On ....................................................................................................................... 23
Manager Sign Off ....................................................................................................................... 24
Setting Date ............................................................................................................................... 25
Setting Time ............................................................................................................................... 26
Setting the Automix .................................................................................................................... 28
To Set Cutoffs: ....................................................................................................................... 28
To Set Automixes: .................................................................................................................. 28
How the Automix Works ......................................................................................................... 29
Set Vault Buy Dispense Side ..................................................................................................... 32
Managing Inventory ..................................................................................................................... 33
Raising & Lowering Lifts ............................................................................................................ 33
Adding or Subtracting Coin Inventory ........................................................................................ 35
Clearing Inventory ...................................................................................................................... 36
Inventory Details ........................................................................................................................ 37
Copyright Add-On Technologies, Inc. 2007
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Empty Cassettes ........................................................................................................................ 38
Cassette Map Errors .................................................................................................................. 39
Totals & Reports .......................................................................................................................... 40
Printing Activity & Clearing User Totals ..................................................................................... 40
Sample Activity Report ............................................................................................................... 42
Teller Report .............................................................................................................................. 43
Print Teller Report/Manager ................................................................................................... 43
Print Teller Report/Teller ........................................................................................................ 43
Vault Buy Report ........................................................................................................................ 44
History Report ............................................................................................................................ 45
User Report ................................................................................................................................ 46
Automix Report .......................................................................................................................... 47
Teller Activities and Dispensing ................................................................................................ 48
Teller Log On/Off (at the DynaCash PC) .................................................................................. 48
CC-5000 Teller Status Display................................................................................................... 49
Teller Log On (at the CC-5000) ................................................................................................. 49
Teller Log Off (at the CC-5000) ................................................................................................. 50
Online Dispensing ...................................................................................................................... 51
Additional Notes On Dispensing ................................................................................................ 54
Escaping Unwanted Modes ....................................................................................................... 55
Printing Teller Balancing Report ................................................................................................ 56
Vault Buys .................................................................................................................................. 57
Manual Withdraw ....................................................................................................................... 60
Error Handling & Messages........................................................................................................ 62
Copyright Add-On Technologies, Inc. 2007
Page 2
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System Overview
The CC-5000 terminal with the DynaCash Text Capture software combine to
form a powerful online cash dispensing system, which can easily be configured
to work with a vast majority of teller app systems.
One or two tellers can log on to DynaCash and dispense cash to their own side
of the bill dispenser, simply by performing the teller transaction the same way
they always have. There is no double entry to do the dispense - the DynaCash
system copies the Cash Out amount directly from the teller application and sends
it on to the dispenser.
Once the “owner” tellers have logged on, the default dispense mode is online
mode. DynaCash then does each dispense to that side of the bill dispenser
assigned to the teller who just completed a Cash Out transaction.
The teller can press either of 2 hotkeys at their PC. The Mixed hotkey causes
bills to be dispensed according to a predefined denomination “automix”
preference. Automixing is how the system is generally used. The Specifics
hotkey is used for those times when a customer wants their payment in certain
denominations (nominated). Pressing the Specifics key pops up a window with
the cash amount shown as an available balance; the teller then selects the
number of bills of each denomination from a list.
Vault Buys are available to other (“non-owner”) tellers by pressing the Vault Buy
key at the CC-5000, logging on, then using the Denom key to set up the vault
buy (if the Vault Buy feature was enabled at system installation time).
AutoMix amounts can also be manually dispensed at the CC-5000 by using the
Withdraw key (if the Withdraw feature was enabled at system installation time).
Withdraw and Vault Buy functions automatically change back to the Online mode
when a dispense has completed.
Only tellers can dispense; managers are permitted only to adjust the inventory,
set up tellers and print reports.
Both the tellers and managers log on by using up to 8 digits as a teller or
manager number, and up to 8 digits as a security PIN number.
With the exception of the Current Teller Report, only the manager can print
reports after logging on with the Menu key. The reports include teller & inventory
activity, user list, and a transaction history report, in addition to the ongoing audit
trail which prints at dispense time. Optionally, a separate Vault Buy report can
also be printed.
Copyright Add-On Technologies, Inc. 2007
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Software Installation
 Admin Rights are required for the DynaCash Software installation.
 Requires Windows 2000 or newer Windows operating system.
 CC-5000 should be backed up by UPS (uninterruptible power
supply). Preferably the dispenser should also be backed up.
 CC-5000 should be unplugged or powered off at software
installation time when the USB drivers are pre-installed.
Loading DynaCash Software
1. Insert DynaCash CD. If it doesn’t autostart, use Windows Explorer to locate
and double click on setup.exe on the DynaCash CD.
2. After the greeting window the Select System Type window appears. Check
“CC-5000 (Dispenser)”. If the “Password Protect DynaSetup” box is checked,
the Admin password will be required to enter DynaSetup. Click Next.
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3. The next screen allows you to choose your Teller Application from the list. If
you know the Teller Application that you are using, look for it in the list. If your
Teller Application is not in the list, choose “Generic DynaCash”. To the left of
the list is an area that tells a little more about the application It also tells if any
additional support programs are required to be installed to make DynaCash
work with your Teller Application.
Additional Application Info
4. The next screen allows you to choose any additional support programs that
may be required for your application. If the previous screen showed an
additional program was required for the Teller Application selected, you may
check the box for that application here. The additional support program will be
installed after the regular DynaCash installation is completed.
5. Note that the Snagit or Textract may be evaluation versions that will require a
registered version be installed. If a registered version is not installed,
DynaCash will quit working when the evaluation version expires. Registered
copies of Snagit can be obtained at Techsmith.com. Registered copies of
Textract can be obtained at Structurise.com.
6. The next screen provides a default program installation location of
C:\ProgramFiles\DynaCash. If an alternate location is desired, click on
“Browse” and select it.
7. The next screen allows the Start Menu listing to be changed. You may also
choose to start DynaCash automatically by checking “Add DynaCash to
Startup Folder”.
8. Check next to start the installation.
Copyright Add-On Technologies, Inc. 2007
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Hardware Installation
Connection Diagram
# 5KCBL-USB
User Side A
# 5KCBL-USB
CC-5000 Terminal
User Side B
Rear Panel
## 5KCBL-PRT
LAN
# 5KCBL-TCD
#5KCBL-TCD plugs into Left
Port
Set CU-71 DIP Switch 2 “ON”
(Single Port Mode)
Set CU-71 DIP Switch 3 “OFF”
De La Rue
TCD
Dual Coin Dispensers plug into Left and Right
Coin Ports.
Single Coin Dispenser plugs into Left Coin
Port.
Set CU-71 DIP Switch 5 “ON”
Set CU-71 DIP Switch 4 “ON” for Single Coin,
or “OFF” for dual coin dispensers.
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CC-5000 To DynaCash Teller PC Cables (part #5KCBL-USB):
Two 15’ USB cables (#5KCBL-USB – One for each of the workstation PC) are
included in the CC-5000 DynaCash kit.
User signing on to the CC-5000 Side A, connects to the CC-5000 USB 1 plug.
User signing on to the CC-5000 Side B, connects to the CC-5000 USB 2 plug.
Note – The DynaCash installation CD does a USB driver “pre-install”. For
most PC’s, this avoids the hassle of locating a driver .INF file and going
through the Plug ‘N Play Windows prompts. To avoid conflict with the
driver pre-install, do not connect the CC-5000 USB cables to the teller PC’s
until after DynaCash has been installed. You may connect the cables first if
the CC-5000 remains “off” while installing the DynaCash software.
CC-5000 To TCD Dispenser Cable (part #5KCBL-TCD):
The CC-5000 connects to the TCD Left Terminal using #5KCBL-TCD. The RJ-45
cable end goes in the CC-5000 Port 1 connector. The CC-5000 connects to the
TCD at 1200 baud, the same baud rate as other TCD interfaces.
CU-71 DIP SWITCH 2 MUST BE “ON” (Single Port Mode).
CU-71 DIP SWITCH 3 MUST BE “OFF”
CC-5000 To Journal Printer Cable (part #5KCBL-PRT):
The journal printer cable attaches to CC-5000 Port 4 and can be used with either
a Citizens IDP-3550 impact printer or Star TSP-600 series thermal printer. The
correct printer type must be profiled into the CC-5000 using the DynaSetup
Profiler utility. The factory default profile uses the Citizens printer.
CC-5000 To Network Cable (Optional):
This is provided by the end-user and is a standard CAT-5 Ethernet cable. As of
September 2007, the only use for the CC-5000 LAN port is to reprogram the CC5000 and for profiling over the network (profiling can also be done with the USB 1
connector). In most end user installations, the network cable can be omitted and
the CC-5000 network feature can be disabled. In late spring 2008 we will release
the DynaLog EJ archiver software which will use the LAN port for remote journal
logging.
Connecting the Coin Dispensers:
The Coin Dispensers connect to Left Coin and Right Coin connectors at the TCD,
using cables supplied by De La Rue. When using a single coin dispenser, it is
connected to the Left Coin connector.
CU-71 Dip Switch 4 should be “ON” for Single Coin Dispenser, or “OFF” for Dual
Coin Dispenser.
CU-71 Dip Switch 5 should be “ON”.
CU-71 Dip Switch 6 is usually “OFF” (USA Standard Dispenser) - Set “ON” for
International .
Copyright Add-On Technologies, Inc. 2007
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Initial System Programming Setup
Before Initial setup, the system should normally be defaulted. The
exception would be if the CC-5000 has been profiled with Users and
Managers already loaded. In this case, a Remote Default should be selected
at the time it is Profiled.
It is also Mandatory that the Admin Password be set different from the
default password supplied by the manufacturer! Set the Admin password
after the system has been defaulted.
Setup functions in the CC-5000 may be accessed 2 different ways. The lesser-used Hidden
Power-Up Functions are accessed by holding various keys while powering on the CC-5000. The
more common setup functions are accessed in Administration Mode which is covered in more
detail in the “Administration Mode Sign On / Sign Off” section. Access Administration Mode by
pressing CC-5000 Menu key, then enter the Manager # and PIN # prompts. In Administration
Mode, use the Menu key to advance through the selections.
Hidden Power-Up Functions Overview
C (Clear) Key – Default System – See following Initial Setup section
Used to default the CC-5000 memory. This does not alter the CC-5000 profile, which is stored in
flash memory. Requires the Default or Admin password to do the default. Defaulting clears all
totals in the CC-5000 (including coin inventory total) and also clears all users.
Menu Key – Set Admin Password – See following Initial Setup section
Used to assign a new Admin level password, which gets stored in CC-5000 flash memory. This
word is the top level password which should be known only by the most trusted managers. It will
be used anywhere the system requires the “PASSWORD”. Access to change this password
requires the old password. If the old password is unknown, contact your dealer.
Withdraw Key – Enable / Disable Coin Dispensing – See following
Initial Setup section
Used to enable or disable coin. Also used to set either side to “Use drawer coin” mode.
Vault Buy Key – Add, Edit, Delete Managers and Users – See
Managing Users section
Used to add, edit, or delete managers and users. In all cases, managers must be set up by a top
manager who has the Admin password. Tellers may be added, deleted, etc. by regular managers
if the system was configured to allow that, otherwise, tellers may only be added by someone with
the Admin password. User dispense limits are also entered here, when users are added.
Teller Report Key -
Print History Report – See
Totals & Reports
section
Used to print History report.
Copyright Add-On Technologies, Inc. 2007
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Accessing Hidden Power Up Functions
Hold the designated key down while cycling power on, and keep the key held until the prompts
begin. If an error is encountered, attend to the error, but then quickly return to holding down the
designated key.
Default Procedure
The CC-5000 can have its factory defaults restored as follows:
1) With the CC-5000 power off, hold the C key and turn the power on.
2) Keep holding the C key until the Add-On Technologies display message erases. If an error is
encountered, attend to the error, but then quickly return to holding down the “C” key. The
SET DEFAULTS? display prompt will then show.
3) Press the + key to answer yes. You will be prompted ENTER PASSWORD.
4) You must know the “admin” password to continue. Only the top level manager would typically
use this. Enter the password and press YES(+) to continue. The display flashes the
DEFAULT VALUES INSTALLED message and “memory cleared” message is printed.
After the default, the display shows the MANAGER ADMINISTRATION prompt so the first
manager can be added. Please refer to the section “Adding & Deleting Users” for the manager
setup procedure.
MPORTANT!!! Defaulting the system removes all teller and manager records. The users
will all have to be added again. The default also clears all the totals and the automix
quantities. It also resets the date to 01/01/00 with a time setting of 12:00 AM.
This procedure should only be used when the system is first installed, or if the CC-5000
internal battery gets replaced.
Setting The Admin Password
It is Mandatory to set the Admin Password different from the default password supplied by
the manufacturer!! Set the Admin password after the system has been defaulted.
To change the master admin password, you must know the previous password or contact your
dealer. A dealer setting it up for the first time will use the default password supplied to them by
the manufacturer.
1) Power on the CC-5000 while holding the Menu key. Keep holding the Menu key until the AddOn Technologies display message erases. If an error is encountered, attend to the error, but
then quickly return to holding down the Menu key.
2) The ENTER PASSWORD prompt will show. Enter either the previous password or the dealer
password, then press YES(+) to accept it. Then press YES(+) at the CHANGE
PASSWORD? Y/N prompt.
3) The ASSIGN PASSWORD prompt will show next. Enter 1 to 8 digits for the new system
password, then press YES(+) to accept it. The CC-5000 will move on to the normal startup
prompt, TELLER SIDE A: INACTIVE and TELLER SIDE B: INACTIVE. This prompt will be
referred to as the "Teller Status Display" from now on.
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Enabling / Disabling Coin Dispensing
The use of coin dispensers is enabled by default and usually doesn’t need to be changed.
Coin entry can be enabled or disabled by holding down the Withdraw key while turning on the
CC-5000 power. If an error is encountered, attend to the error, but then quickly return to holding
down the Withdraw key. If coin was already in use, the prompt DISABLE COIN? will show; if coin
had been disabled the message ENABLE COIN? will show instead.
Press the (+) key to change the coin mode, or press (-) to leave it as it was. When (+) is the
response, you will then be prompted for the Admin password. Your new choice gets saved when
the password has been correctly entered. If the new choice was to disable coin entry, COIN
DISABLED will flash on the display. Operation will then proceed as it normally does when the
CC-5000 is powered on to begin a day.
If the choice was “yes” to ENABLE COIN? the additional USE DRAWER COIN? (SIDE A)
prompt will be shown. A “yes” answer lets the Side A teller enter coin in the dispense amounts,
but assumes that coin will be taken from the teller drawer (rather than a coin dispenser).
A “no” response to USE DRAWER COIN? (SIDE A) causes the CC-5000 to automatically use a
coin dispenser for the Side A teller.
Once the (SIDE A) choice has been made, the same USE DRAWER COIN? prompt shows
again, with (SIDE B) below it. These prompts let you set one side to manual (drawer) coin
dispenses and the other to automatic dispensing, or any combination thereof.
When coin is enabled, the CC-5000 WithDraw key will require the dimes and cents digit entries
when doing a manual mixed amount dispense. For example, $9.52, would get entered as “952”.
When coin has been disabled the WithDraw key amount prompt does not allow coin digit entries,
and the decimal point doesn’t show on the display. For example, $9.00 is simply entered as “9”.
When coin is disabled the ADJUST COIN? menu prompt won’t be shown.
If both sides have their drawer coin option (manual coin tender) turned “on”, the ADJUST COIN?
menu prompt won’t be shown.
Disabling coin turns off coin for both sides.
If coin becomes disabled while there are still non-zero coin totals, those totals will still print to the
reports. This includes coin inventory, coin dispensed, transaction history, and teller totals that
included coin. Once the totals are cleared, coin will no longer appear on the reports.
Since disabling coin entry effectively removes coin from the system, it is advisable to clear the
various totals before disabling coin, or to adjust the coin inventory to zero before turning coin off.
If the Use Drawer Coin option is turned on without clearing any previous coin inventory, that
inventory will remain showing in the inventory section of the Activity report. Because drawer coin
inventory isn’t kept in the CC-5000, the ADJUST COIN? Menu option won’t be visible. To clear
the residual coin, reset Use Drawer Coin to “no” for one of the sides (which makes the coin adjust
prompt visible in the menu loop), subtract out the coin, then set the option back to Drawer Coin
again. Coin will no longer show in inventory but drawer “dispenses” will be in all reports.
This also lets you remove a coin dispenser for service, leaving the inventory in there, and setting
the Drawer Coin option temporarily on. When service is complete, just set the Drawer Coin option
off, and the original inventory will still be in there.
A coin dispenser must be attached at all times when coin entry is enabled for a side, if the USE
DRAWER COIN? option was answered “no” for that side.
A “no” response to DISABLE COIN? shows a SET COIN MODE? prompt. If “yes” is then
answered for that prompt, the user is required to enter the Admin password, which then brings up
the USE DRAWER COIN? (SIDE A) message, followed by USE DRAWER COIN? (SIDE B).
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Adding, Editing & Deleting Users
There are 2 types of users – managers and tellers.
By default, The Admin password is required to create Managers, and the
Manager can then add, edit or delete Tellers using the Manager password.
Tellers are able to dispense money.
Optionally, the customer may wish to require the Admin password to add, edit, or
delete Tellers also. This is controlled by an option set at system installation time.
Contact your DynaCash dealer if this security feature needs to be changed.
Add, Edit & Remove Managers
The menu to add, edit and remove users (managers and
tellers) is accessed through a hidden power-up function.
TO ACCESS THE MANAGERS ADMIN MENU:
Hold down
VAULT
BUY
while powering on the CC-5000
Loading Program Prompt below shows
LOADING PROGRAM
PLEASE WAIT…
Continue holding
VAULT
BUY
through Power Up message
ADD-ON
TECHNOLOGIES
If any errors are encountered at start up, attend to
the error, but then quickly go back to holding the Vault
Buy key.
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Continue to hold
shows
VAULT
BUY
until the following screen
(+) SET MANAGERS
( - ) SET TELLERS
Press
YES
(+)
to Set Managers
ENTER PASSWORD
Enter the ADMIN PASSWORD. The Admin Password
is set at installation time. It is only given to upper level
management. Contact your dealer if the Admin
Password is unknown.
Press
YES
(+)
The Manager Administration Menu appears as shown
below
MANAGER ADMINISTRATION
+/-/C
ADD/DELETE/DONE
Press
YES
(+)
TO ADD OR EDIT MANAGERS
Press
NO
(-)
TO DELETE MANAGERS
Press
C
TO EXIT MANAGER ADMIN MENU
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Adding Managers
Access the Manager Admin Menu as shown above
1. Press
YES
(+)
TO ADD MANAGERS
ENTER MANAGER #
2. Enter the new manager #
3. Press
YES
(+)
ENTER PIN #
4. Enter the manager PIN #
5. Press
YES
(+)
CONFIRM PIN #
6. Re-enter the manager PIN #
7. Press
YES
(+)
Manager Data is saved and you are returned to the
Manager Admin menu
Follow above steps until all Managers are added
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Editing Manager PIN #
Access the Manager Admin Menu as shown above
1. Press
YES
(+)
TO ADD OR EDIT MANAGERS
ENTER MANAGER #
2. Enter an existing manager # that you wish to edit
3. Press
YES
(+)
MANAGER EXISTS
EDIT PIN #
4. Press
YES
(+)
Y/N
to edit PIN # (Press
NO
(-)
to exit)
ENTER PIN #
5. Enter the manager PIN #
6. Press
YES
(+)
CONFIRM PIN #
7. Re-enter the PIN # and press
Copyright Add-On Technologies, Inc. 2007 Page 14
YES
(+)
2/16/2016
Deleting Managers
Access the Manager Admin Menu as shown above
8. Press
NO
(-)
TO DELETE MANAGERS
ENTER MANAGER #
8. Enter the manager # you would like to delete
9. Press
YES
(+)
MANAGER
DATA DELETED
Manager Data is saved and you are returned to the
Manager Admin menu
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Add, Edit & Remove Tellers
The menu to add, edit and remove users (managers
and tellers) is accessed through a hidden power-up
function.
TO ACCESS THE TELLERS ADMIN MENU:
Hold down
VAULT
BUY
while powering on the CC-5000
Loading Program Prompt below shows
LOADING PROGRAM
PLEASE WAIT…
Continue holding
VAULT
BUY
through Power Up message
ADD-ON
TECHNOLOGIES
If any errors are encountered at start up, attend to
the error, but then quickly go back to holding the Vault
Buy key.
Continue to hold
shows
VAULT
BUY
until the following screen
(+) SET MANAGERS
( - ) SET TELLERS
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Press
NO
(-)
to Set Tellers
ENTER MANAGER #
Enter the Manager #.
Some sites may be set to require
PASSWORD. The Admin Password
installation time. It is only given to
management. Contact your dealer if
Password is unknown.
an ADMIN
is set at
upper level
the Admin
ENTER PIN #
Enter Manager PIN #
Press
YES
(+)
The Teller Admin Menu appears as shown below
TELLER ADMINISTRATION
+/-/C
ADD/DELETE/DONE
Press
YES
(+)
TO ADD OR EDIT TELLERS
Press
NO
(-)
TO DELETE TELLERS
Press
C
TO EXIT TELLER ADMIN MENU
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Adding Tellers
Access the Teller Admin Menu as shown above
1. Press
YES
(+)
TO ADD TELLERS
ENTER TELLER #
2. Enter the new teller #
3. Press
YES
(+)
ENTER PIN #
4. Enter the teller PIN #
5. Press
YES
(+)
CONFIRM PIN #
6. Re-enter the teller PIN #
7. Press
YES
(+)
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ENTER TRANSACTION LIMIT
$0
8. Enter a dollar value to set a transaction limit or skip
to the next step to set no limit.
9. Press
YES
(+)
ENTER DAY LIMIT
$0
10. Enter a dollar value to set a per -day dollar limit,
or skip to the next step to set no limit.
11. Press
YES
(+)
Teller Data is saved and you are returned to the Teller
Admin menu
Follow above steps until all Tellers are entered
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Editing Tellers
Access the Teller Admin Menu as shown above
1. Press
YES
(+)
TO ADD OR EDIT TELLERS
ENTER TELLER #
2. Enter an existing teller # that you wish to edit
3. Press
YES
(+)
TELLER EXISTS
EDIT PIN #
Y/N
4. Press
YES
(+)
to edit PIN #
Press
NO
(-)
to skip to Edit Transaction Limit
ENTER PIN #
5. Enter the correct teller PIN # and press
YES
(+)
CONFIRM PIN #
6. Re-enter the PIN # and press
Copyright Add-On Technologies, Inc. 2007 Page 20
YES
(+)
2/16/2016
EDIT TRANSACTION LIMIT?
Y/N
Next, you can edit the Transaction Limit
7. Press
YES
(+)
to Edit Transaction Limit
Press
NO
(-)
to skip to Day Limit
ENTER TRANSACTION LIMIT
$0
8. Enter a dollar value to set a transaction limit or skip
to the next step to set no limit.
YES
(+)
9. Press
EDIT DAY LIMIT?
Y/N
Next, you can edit the Day Limit
10. Press
YES
(+)
to edit the Day Limit
Press
NO
(-)
to return to the Teller Admin menu
ENTER DAY LIMIT
$0
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11. Enter a dollar value to set a per-day dollar limit,
or skip to the next step to set no limit.
12. Press
YES
(+)
Teller Data is saved and you are returned to the Teller
Admin menu
Deleting Tellers
Tellers cannot be deleted until the teller activity report has
been printed, followed by the clearing of teller totals after the
report is printed.
Access the Teller Admin Menu as shown above
1. Press
NO
(-)
TO DELETE TELLERS
ENTER TELLER #
2. Enter the teller # you would like to delete
3. Press
YES
(+)
TELLER
DATA DELETED
Teller Data is saved and you are returned to the Teller
Admin menu
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Administration Mode Sign On / Sign Off
Once logged in the manager can scroll through the menu options
using the NO(-) or MENU key. Additional Menu options can be
accessed by answering YES(+) at the Extended Menu prompt.
Manager Sign On
1. Press
MENU
ENTER MANAGER #
2. Enter Manager #
3. Press
4. Enter PIN #
5.
Press
IMPORTANT!
YES
(+)
YES
(+)
Once a manager has logged on, the CC5000 is operating in an unsecured
mode. It is the manager’s responsibility
to sign off when they have finished
using the system!
Yes/No prompts (Y/N) get answered “Yes” with the (+) key, and “No” with the (-) key.
At any time, a manager may log on to do administrative functions. The manager always logs on
by pressing the Menu key, which shows the ENTER MANAGER # and ENTER PIN # prompts to
verify that it is a valid manager. Managers may access the Menu whether tellers are signed in or
not. After a manager is finished and logs out, the Teller Status Display will return to show any
tellers that were previously logged in.
After a valid logon the first menu option appears. The manager can then loop through the menu
by repeatedly pressing the Menu key, or they can press other mode keys to do automix setup or
print the current teller report. The No (-) key can also be used to loop through the Menu,
wherever the current menu choice has a Y/N showing at the bottom right.
The Menu key has both a short loop and long (extended) loop. The short loop contains the most
frequently used administrative functions, such as Activity Report printing and cassette and coin
adjustment prompts. The long loop contains the less frequently used items such as clearing
inventory, setting date/time, and some rarely printed reports. When a manager first signs on to
the Menu key, the short loop ends with the EXTENDED MENU? Y/N prompt. If the manager
responds “yes” with the (+) key, the first prompt in the extended loop will become visible (USER
REPORT? Y/N). Afterwards, looping the Menu key shows all available menu prompts (the
EXTENDED MENU Y/N prompt will be hidden, since the loop is already extended).
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Manager Sign Off
Once a manager has logged on, the CC-5000 is operating in an
unsecured mode. It is the manager’s responsibility to sign off when
they have finished using the system!
Menu prompt showing (C EXITS)
ACTIVITY REPORT
(C EXITS)
Y/N
Press
C
to Sign Off
Menu prompt showing Administration Mode
ADMINISTRATION MODE
C KEY LOGS MANAGER OFF
Press
C
to Sign Off
There are 2 ways for the manager to log off:
They can press C while looping with the Menu key, and a main menu prompt
showing (C EXITS) is the active prompt, or
They can press C while the CC-5000 is showing ADMINISTRATION MODE – C
KEY LOGS MANAGER OFF.
If one or both “owner” tellers were already logged on, the Teller Status Display
will return, showing the logged on tellers.
In the case where the manager logged on with no teller present, the CC-5000 will
show the Teller Status Display with both tellers "INACTIVE" when the manager
logs off.
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Setting Date
Press
MENU
& enter Mgr/PIN # to enter Admin mode
(For more info about Administration Mode see “Administration Mode Sign On / Sign Off “)
Press
MENU
until the Extended Menu prompt appears
EXTENDED MENU?
(C EXITS)
Press
YES
(+)
Press
MENU
Y/N
at the Extended Menu Prompt
until the Set Date Menu prompt appears
SET DATE?
(C EXITS)
Press
YES
(+)
Y/N
at the Set Date prompt
SET DATE?
DATE
/ /
Enter a 6 digit date in the xx/xx/xx format
Press
YES
(+)
DATE
SAVED
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Setting Time
Press
MENU
& enter Mgr/PIN # to enter Admin mode
(For more info about Administration Mode see “Administration Mode Sign On / Sign Off “)
Press
MENU
until the Extended Menu prompt appears
EXTENDED MENU?
(C EXITS)
Press
YES
(+)
Press
MENU
Y/N
at the Extended Menu Prompt
until the Set Time Menu prompt appears
SET TIME?
(C EXITS)
Press
YES
(+)
Y/N
at the Set Time prompt
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12:00:00 AM
TIME
:
Enter 4 digits for the current time in the xx:xx format
Press
YES
(+)
(+) FOR PM
( - ) FOR AM
Press
YES
(+)
for PM
Press
NO
(-)
for AM
TIME
SAVED
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Setting the Automix
If a customer requests specific bills back, the user would use the Specifics
hotkey to choose that specific mix of bills to return to the customer. Most of the
time though, the Mixed hotkey is used. When the Mixed hotkey is pressed, the
Automix settings determine what mix of bills will be dispensed for the first few
hundred dollars. Any remaining amount is dispensed using the least bills.
Enter the Automix & Cutoff settings as follows:
Press
MENU
& enter Mgr/PIN # to enter Admin mode
(For more info about Administration Mode see “Administration Mode Sign On / Sign Off “)
Pressing
AUTO
MIX
gives the following selection
(+) SET MIXES
( - ) SET CUTOFFS
To Set Cutoffs:
Press
NO
(-)
to set Cutoffs
At the CUTOFF 1 OR 2 prompt, select 1 to set the lower cutoff or 2 to set the
higher cutoff. At the next prompt, the current setting will show at the bottom left of
the display. Enter the new value and press YES (+) to set the new cutoff value.
The new cutoff is saved and the display returns to the (+) SET MIXES / (-) SET
CUTOFFS screen.
To Set Automixes:
Press
YES
(+)
to set Automixes -
At the MIX 1, 2, OR 3? prompt, press 1 to set the Tier 1 Mix, or 2 or 3
for Tiers 2 and 3.
When an Auto Mix Tier is first selected, it will show the lowest denomination with
the current mix quantity for that denomination showing at the lower left of the
display. You can loop through the denomination mix prompts (without making
changes) by pressing the Auto Mix key repeatedly or by pressing + with no entry.
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When you reach a denomination that needs its mix changed, enter a number
from 0 to 255 and press + to accept it. The display will roll to the next
denomination, or if already at the last denomination it will show the
ADMINISTRATION MODE – C KEY LOGS MANAGER OFF prompt. If
additional settings for other tiers need to be made, pressing the AUTOMIX key
returns to the (+) SET MIXES / (-) SET CUTOFFS screen.
The denomination mix prompts appear in a format such as SET $5 MIX QTY with
the current quantity shown at the lower left as (###) where ### is the actual
quantity.
Auto mix setup mode can be exited immediately (from any automix prompt) by
pressing any other mode key, such as Withdraw, Vault Buy, or Menu, then
pressing the C key at the ADMINISTRATION MODE – C KEY LOGS
MANAGER OFF prompt if the manager needs to log off. You can also loop past
the last denomination as described above and press C at the ADMINISTRATION
MODE message.
How the Automix Works
Weighting - The Automix first takes into consideration the “Weighting” that has
been set at system installation time by the dealer. Contact your dealer if a
different Weighting option needs to be set but be aware that changing the
Weighting requires the CC-5000 to be reprogrammed and generally will incur a
charge by the dealer. The Weighting determines the order in which bills are
picked to fulfill the dispense amount. The 3 different Weighting options are:



A $20’s first weighting has an order of $20>$10>$5>$1>$50>$100.
Low to High weighting has an order of $1>$5>$10>$20>$50>$100.
High to Low weighting has an order of $100>$50>$20>$10>$5>$1.
Any denominations that are unused are simply skipped in the order.
Tiers – The dollar amount of the dispense determines what Tier of mixes are
used for that dispense. DynaCash uses a “3 tier” preferred bill mix arrangement
where a low dollar dispense can have a different preferred bill mix than a high
dollar dispense. DynaCash uses 2 “cutoff” amounts to determine which mix
preference tier to use. For example, with cutoffs set at $100 and $1000, the first
tier bill mix would be for dispenses from $5 - $99.99, the second tier bill mix
would be for dispenses from $100 - $999.99, and the third tier bill mix would be
for a dispense $1000 and up. Each tier offers a quantity entry for each available
denomination. Assuming that the system will have $1, $5, $10, $20, $50 and
$100 bills, there will be a preferred quantity setting for each of these
denominations, for each of the 3 tiers – a total of 18 quantity entries. The first tier
mix quantities will be used for dispense amounts from $5 up to any amount less
than cutoff #1. Any dispense amount equal to cutoff #1 but less than the cutoff #2
amount will use the second tier preferred mix quantities. Any dispense amount
equal or greater than the cutoff #2 amount will use the third tier’s quantities.
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Denomination Mix Settings – Each denomination can have a piece count of
bills set to determine how many bills of that denomination are selected to be
dispensed before it moves to the next denomination in the Weighting order.
Additional Details

Any remaining amount larger than the combined mix setup for the active tier
will dispense with the fewest bills possible.

If all the mix quantities were set at 0, the entire dispense will just use the
fewest bills (highest denominations) it can.

A special program feature causes 50’s to dispense only in even quantities,
unless the 50’s automix (for the tier fulfilling the dispense request) has been
set for an odd quantity. This feature can be disabled by the DynaCash dealer,
if $50 bills should act like any other denomination (dispense in odd quantities,
regardless of the mix settings).

The Auto Mix key only becomes active after a manager signs on to the Menu
key.
Example 1 Mix Settings


Low to High Weighting $1>$5>$10>$20>$50>$100
Cutoffs at $100 & $1000
Denom
Tier1($5-$99.99)
Tier2($100-$999.99)
Tier 3($1000 up)
$1
$5
$10
$20
$50
$100
5
1
1
4
0
0
0
2
1
4
2
0
0
0
0
0
2
0
Example Dispense 1 - $87.00
In this example, the $87 dispense is < $100 so it is going to fall under Tier 1.
Since we’re using Low to High Weighting, the first denomination that will be
picked from is the $1’s. It will select 5 - $1, decrease the amount left to $82 and
move on to the $5. It then selects 1 - $5, and decreases the amount left to $77.
It then selects 1 - $10, and decreases the amount left to $67. It then selects 3 $20, and decreases the amount left to $7. The $7 is picked as least bills which is
2 more $1, and 1 more $5. The dispense ends up being:
7 - $1, 2 - $5, 1 - $10, & 3 - $20
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Example 2 Mix Settings


Denom
$1
$5
$10
$20
$50
$100
$20’s First Weighting $20>$10>$5>$1>$50>$100
Cutoffs at $100 & $1000
Tier1($5-$99.99)
5
1
1
4
0
0
Tier2($100-$999.99)
0
2
1
4
2
0
Tier 3($1000 up)
0
0
0
0
2
0
Example Dispense 2 - $275.00 - In this example, the $275 dispense is
going to fall under Tier 2.
Since we’re using $20’s First Weighting, the first denomination that will be picked
from is the $20’s. It will select 4 - $20, decrease the amount left to $195 and
move on to the $10. It then selects 1 - $10, and decreases the amount left to
$185. It then selects 2 - $5, and decreases the amount left to $175. It then
selects 2 - $50, and decreases the amount left to $75. The $75, if it was to be
picked as least bills, would cause a single $50 to be dispensed. Since we only
dispense the $50 denomination in pairs, it is picked as 3 - $20, 1 - $10, and 1 $5. The dispense ends up being: 3 - $5, 2 - $10, 7 - $20 & 2 - $50
Example 3 Mix Settings


Denom
$1
$5
$10
$20
$50
$100
High to Low Weighting $100>$50>$20>$10>$5>$1
Cutoffs at $100 & $1000
Tier1($5-$99.99)
5
1
1
4
0
0
Tier2($100-$999.99)
0
2
1
4
2
0
Tier 3($1000 up)
0
0
0
0
2
0
Example Dispense 3 - $1300.00 - In this example, the $1300 dispense is
going to fall under Tier 3.
Since we’re using High to Low Weighting, the first denomination that will be
picked from is the $100’s. $100’s are set at Zero so it will move on to the $50’s. It
will select 2 - $50, and decrease the amount left to $1200. Since all the other
denominations at Tier 3 are zero, it will dispense the $1200 as least bills, or 12 $100. The dispense ends up being: 2 - $50, & 12 - $100
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Set Vault Buy Dispense Side
Sets which side that Vault Buys are dispensed from
Press
MENU
& enter Mgr/PIN # to enter Admin mode
(For more info about Administration Mode see “Administration Mode Sign On / Sign Off “)
Press
MENU
until the Extended Menu prompt appears
EXTENDED MENU?
(C EXITS)
Press
YES
(+)
Press
MENU
at the Extended Menu Prompt
until the Set Vault Side prompt appears
SET VAULT SIDE?
(C EXITS)
Press
YES
(+)
Y/N
Y/N
at the Set Vault Side prompt
USE SIDE A (1) OR SIDE B (2)?
Press
1
Press
YES
(+)
or
2
for Side A or B
to Save Vault Side
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Managing Inventory
Raising & Lowering Lifts
The TCD Cassette Lifts can be raised or lowered from the CC-5000
administrative Menu.
Press
MENU
& enter Mgr/PIN # to enter Admin mode
(For more info about Administration Mode see “Administration Mode Sign On / Sign Off “)
Press
MENU
till you get to MOVE TCD LIFTS?
MOVE TCD LIFTS?
(C EXITS)
1.
Press
Y/N
YES
(+)
( + ) RAISES LIFTS
( - ) LOWERS LIFTS
2.
Press
YES
(+)
to Raise Lifts
Press
NO
(-)
to Lower Lifts
The TCD cassettes will always be reread by the CC-5000 when the
lifts are raised.
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Adding or Subtracting Cassette Inventory
Press
MENU
& enter Mgr/PIN # to enter Admin mode
(For more info about Administration Mode see “Administration Mode Sign On / Sign Off “)
Press
MENU
till you get to ADJUST CASSETTE?
ADJUST CASSETTE?
(C EXITS)
Y/N
3.
Press
YES
(+)
ENTER CASSETTE #
4. Enter Cassette # that you need to adjust.
5.
Press
YES
(+)
CASSETTE # ADJUST AMOUNT
($#)
6.
Type in the dollar amount of the adjustment.
7.
Press
YES
(+)
8.
Press
NO
(-)
TO ADD INVENTORY
TO SUBTRACT INVENTORY
CASSETTE #
ADJUSTED
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Adding or Subtracting Coin Inventory
Press
MENU
& enter Mgr/PIN # to enter Admin mode
(For more info about Administration Mode see “Administration Mode Sign On / Sign Off “)
1. Press
MENU
till you get to ADJUST COIN?
ADJUST COIN?
(C EXITS)
2.
Press
Y/N
YES
(+)
COIN ADJUST AMOUNT
3.
Type in the dollar amount of the adjustment.
4.
Press
YES
(+)
TO ADD COIN
5.
Press
NO
(-)
TO SUBTRACT COIN
COIN
ADJUSTED
Coin Adjusted is displayed
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Clearing Inventory
Press
MENU
& enter Mgr/PIN # to enter Admin mode
(For more info about Administration Mode see “Administration Mode Sign On / Sign Off “)
Press
MENU
until the Extended Menu prompt appears
EXTENDED MENU?
(C EXITS)
Press
YES
(+)
Press
MENU
Y/N
at the Extended Menu Prompt
until the Clear Inventory prompt appears
CLEAR INVENTORY?
(C EXITS)
Y/N
Press
YES
(+)
at the Clear Inventory prompt
ARE YOU SURE?
Y/N
Press
YES
(+)
to confirm
Activity Report Automatically prints & User is given
opportunity to also clear Activity
INVENTORY
CLEARED
ALL currency and coin inventory totals are cleared.
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Inventory Details

The Menu key has 2 prompts for entering the coin and currency inventory
amounts. ADJUST CASSETTE? lets you add or subtract the currency
amounts for each bill dispenser cassette, and ADJUST COIN? handles entry
of the coin amount.

Each cassette has a 10,000 piece memory limit, so any attempt to enter an
amount that would make a cassette total go over 10,000 pieces will result in
the error message SUM TOO HIGH – PRESS C KEY, which causes the user
to press C to continue.

Any attempt to subtract more from the cassette than it has will result in the
DIFFERENCE UNDER ZERO – PRESS C KEY message, again forcing the
user to acknowledge the error.

Coin is adjusted by responding with “Y” (+) at the ADJUST COIN? prompt,
then entering an amount between .01 and 999.99 at the COIN ADJUST
AMOUNT prompt.

If your system is set up with coin disabled or for drawer coin use on both
sides 1 & 2, the ADJUST COIN? prompt will not appear on the menu. Please
refer to the Enabling & Disabling Coin Entry section for more about this.

When any cassette adjustment has been made, the cassettes will be “read in”
again from the bill dispenser (when the manager signs off), as insurance that
cassette positions haven’t accidentally been swapped. Please see the Error
Handling & Messages section for information on the CASSETTE MAP
ERROR which will occur if a swap does occur.

The inventory section (and cassette empty status) of the Activity Report is
printed when the menu loop is exited and any cassette or coin had been
adjusted. This lets the manager spot any entry errors that may have occurred
when adjusting.
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Empty Cassettes
The first thing to remember about an empty cassette in the CC-5000 is that
a cassette that has been marked as empty can only be brought back into
use by adding inventory (see “Adding or Subtracting Cassette Inventory”
section).
Sometimes a cassette can be marked as empty due to an abnormal condition
with the cassette or the condition of the money that prevents the cassette from
dispensing. In this case, after the fault has been corrected, the empty flag can be
cleared and the cassette brought back into use by going into admin mode and
adding a bill. It is then necessary to subtract a bill to keep the cassette in
balance.
There are two different situations where DynaCash may mark a cassette as
empty.
The first is if the dispensed amount subtracts the inventory down to zero. This
would only occur when the cassette has dispensed all of the currency added to it
without any of the bills being sent to the reject bin.
The second situation that DynaCash may mark a cassette as empty is if
DynaCash thinks there is inventory in the cassette to do the dispense and
attempts to dispense from the cassette but is unable to. The first way this can
happen is if the bills are in the reject bin. This can also happen if there is a
problem with either the cassette itself, or with the condition of the money.
The CC-5000 quits using any cassette that goes empty during a dispense, when
a CASSETTE EMPTY error occurs. There may still be inventory assigned to the
cassette, which should be reconciled from the bill dispenser reject bin. This
inventory can be viewed in the Inventory section of the Activity report. Empty
cassettes also get reported at the end of the Activity report.

At dispense time, the CC-5000 disregards inventory assigned to any
cassettes that have gone empty. For mixed amounts it will substitute other
denominations for those that are empty.

Denominations with empty cassettes can be viewed in Vault Buy mode by
looping on the Denom key. Any that are empty will show (EMPTY) on the
bottom display line.

Defaulting the system sets all cassettes to empty when it clears the inventory
to zero.

Clearing inventory after the Activity report sets all cassettes to empty.
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
Adding any inventory to a cassette in the Menu cassette adjust option clears
that cassette’s empty status and allows it to be put back in use again.

An inventory subtraction with the Menu cassette adjust option which brings
that cassette’s inventory to zero sets the empty status and the cassette won’t
be used.

If a denomination is set up to use 2 cassettes, both must be empty before that
denomination will show as empty in the Denom key loop. However, the teller
will be warned that the first cassette emptied when that occurs at dispense
time.
Cassette Map Errors
The CC-5000 performs a “cassette integrity test” to ensure that the bill dispenser
cassettes were installed correctly. This test occurs when cassettes are “read” by
the CC-5000, which occurs when powering on the CC-5000, or exiting the Menu
after a cassette adjustment. The test compares a battery-backed “map” of the
expected cassette/denomination assignments to the cassette read currently
being performed. If two cassettes have accidentally had their positions in the bill
dispenser swapped, the CC-5000 will fail the map compare test with a warning of
CASSETTE MAP ERROR - CHECK CASSETTES! which the user has to
acknowledge with the C key. The CC-5000 then shows the prompt:
USE NEW MAP? Y/N
The user can then accept the new denomination assignments or try a cassette
reread after physically fixing the cassette problem. If they respond “yes” to
remap, a secondary ARE YOU SURE? prompt will also need answered and the
admin password will need to be entered. This ensures that not just anyone can
accept a bad mapping (since a bad mapping can cause inventory reporting
discrepancies). A “no” response to the new map prompt or an incorrect entry of
the admin password forces a reread of the cassettes, so the user should check
for cassette position errors before responding “no” to the new map prompt.
THE USER SHOULD NEVER ACCEPT A NEW MAP UNLESS
DENOMINATIONS HAVE BEEN REASSIGNED. ACCEPTING A NEW MAP
AFFECTS WHICH DENOMINATIONS WILL BE SHOWN ON THE CC-5000
REPORTS, REGARDLESS OF WHETHER THEY HAVE INVENTORY OR NOT.
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Totals & Reports
Printing Activity & Clearing User Totals
Press
MENU
& enter Mgr/PIN # to enter Admin mode
(For more info about Administration Mode see “Administration Mode Sign On / Sign Off “)
ACTIVITY REPORT
(C EXITS)
Press
YES
(+)
Y/N
to print the Activity Report
After the Activity Report is printed, the option to Clear
Activity will be displayed.
WARNING: Clearing Activity clears All users
dispensed totals for the day. Clear Activity only when
certain you are ready to do so.
CLEAR ACTIVITY?
Y/N
Press
YES
(+)
to Clear Activity
ARE YOU SURE?
Y/N
Press
YES
(+)
to confirm
All Activity Cleared will be displayed
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The Activity Report prints the grand total dispensed information for each teller
and shows the current inventory and dispensed totals for all denominations and
the coin. It also prints any cassettes that are “marked as empty” at the end
of the report.

In the case where no tellers processed, the report will print “No Tellers
Dispensed” where the teller activity section would normally be printed.

Teller “Batching” is a feature which gets enabled or disabled at system
installation time.

If Teller Batching is not enabled, clearing the activity clears the individual
teller activity log, the machine dispensed totals, and the transaction history
log. Since teller totals get cleared, this serves to clear the accumulation
toward the teller day limits, too (a new "day" begins).

If Teller Batching is enabled, clearing the activity clears the individual teller
grand total activity log, and the machine dispensed totals. However, each
teller has their own individual batch level activity record which can be
accessed through the Teller Report key. Teller batch records are cleared
individually after the Teller Report is printed.

If a teller who currently has totals is to be deleted from the system,
management will need to print this report and clear the activity totals and the
batch level records for that teller, before the deletion can be done. Inventory
totals do not need to be cleared to do teller admin functions.
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Sample Activity Report
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Teller Report
Prints the dispensed information for any teller. The teller does not have to be
logged on to the system to print the report. This report can be taken by pressing
the Teller Report key, then entering the Teller # and PIN # when prompted to.
Managers may print the report by first logging on with the Menu key, then using
the Teller Report key and answering the teller # prompt. No teller PIN # will be
required when a manager is present. If Teller Batching is enabled, totals for
this report get cleared for each teller individually when the CLEAR
ACTIVITY? prompt is answered “yes” after the Current Teller report has been
printed. If Teller Batching is not enabled, individual teller totals are cleared (by
management) when Activity is cleared.
Print Teller Report/Manager
Press
MENU
& enter Mgr/PIN # to enter Admin mode
(For more info about Administration Mode see “Administration Mode Sign On / Sign Off “)
ACTIVITY REPORT
(C EXITS)
Press
TELLER
REPORT
Y/N
and Enter Teller Number
Print Teller Report/Teller
Press
TELLER
REPORT
ENTER TELLER #
Enter Teller Number and press
Enter PIN # and press
YES
(+)
Copyright Add-On Technologies, Inc. 2007 Page 43
YES
(+)
to print
2/16/2016
Vault Buy Report
Prints a consolidated summary of Vault Buy transactions. This report
is available on the extended Menu key loop, if this feature was
enabled at system installation.
Press
MENU
& enter Mgr/PIN # to enter Admin mode
(For more info about Administration Mode see “Administration Mode Sign On / Sign Off “)
Press
MENU
until the Extended Menu prompt appears
EXTENDED MENU?
(C EXITS)
Press
YES
(+)
Press
MENU
Y/N
at the Extended Menu Prompt
until Vault Buy Report prompt appears
VAULT BUY REPORT?
(C EXITS)
Y/N
Press
YES
(+)
at the Vault Buy Report prompt
PRINTING
VAULT BUY REPORT
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History Report
The History Reprint provides a way to reprint User Dispense Activity if
the printer malfunctions or a printout is lost. It is kept in a “rollover”
memory and does not have an option for the manager to clear history
– they can only print it. The last 5000 transactions are backed up and
can be reprinted starting either with the oldest or the most recent
transactions.
The History Report is accessed by holding down the Teller Report key while
turning on the CC-5000 power. If an error is encountered, attend to the error, but
then quickly return to holding down the Teller Report.
HISTORY REPORT?
Y/N
Press
YES
(+)
Enter Manager # and PIN #
(+) EARLIEST
( - ) LATEST
Press
YES
(+)
to print oldest transactions to newest
Press
NO
(-)
to print newest transactions to oldest
As the report is printed the option is given to press C to terminate the report
early. Note that the C key must be held for a few seconds to quit. The printer may
print several more transactions which are already in the printer buffer, but you will
be able to move on to further processing in the CC-5000 without waiting for the
printer. When the report is quit early this way the printout will be followed by a
“Partial History Printed” message.
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User Report
Prints a list of the managers and tellers in the system, and transaction
and daily dispense limits for the tellers. This report is available on the
extended Menu key loop.
PIN Numbers are not printed.
Press
MENU
& enter Mgr/PIN # to enter Admin mode
(For more info about Administration Mode see “Administration Mode Sign On / Sign Off “)
Press
MENU
until the Extended Menu prompt appears
EXTENDED MENU?
(C EXITS)
Press
YES
(+)
Press
MENU
at the Extended Menu Prompt
until the User Report prompt appears
USER REPORT?
(C EXITS)
Press
YES
(+)
Y/N
Y/N
at the User Report prompt
PRINTING
USER REPORT
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Automix Report
Prints the current automix settings for each denomination, as piece
quantities. This report is available on the extended Menu key loop.
Press
MENU
& enter Mgr/PIN # to enter Admin mode
(For more info about Administration Mode see “Administration Mode Sign On / Sign Off “)
Press
MENU
until the Extended Menu prompt appears
EXTENDED MENU?
(C EXITS)
Y/N
Press
YES
(+)
at the Extended Menu Prompt
Press
MENU
till you get to USER REPORT?
AUTOMIX REPORT?
(C EXITS)
Y/N
Press
YES
(+)
at the Automix Report prompt
PRINTING
MIX REPORT
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Teller Activities and Dispensing
Teller Log On/Off (at the DynaCash PC)
1. Run DynaCash from the Desktop shortcut
or select from the Windows Start menu.
2. DynaCash will show the teller logon window, ready for user and PIN # entry:
Warning!
Just as you would not leave an unlocked
cash drawer unattended, Do Not leave a
signed on PC unattended.
Log Off DynaCash when leaving your
workstation!

The above picture (with Teller # and PIN # entry boxes enabled for input)
assumes that the CC-5000 has already powered up, has detected a printer
attached, and has successfully read the inventory totals from the dispenser.
The window will look like the examples below under other circumstances.

If the Status shows “Off or Disconnected” and the Teller # and PIN # entry
areas are disabled, the CC-5000 needs to be powered on or the USB cable
got unplugged. DynaCash will recover the USB link automatically once either
situation is corrected.

If the Status shows “Initializing or in Local Mode” the CC-5000 is busy
powering up, loading it’s program, and reading inventory, and has not yet
gotten to the Teller Status Display. This is "Initializing". “Local Mode” occurs
only when a USB disconnect occurs later on (after Initializing had finished),
during normal transaction use.

It is also possible to log off one teller, then log on another teller, by typing a
new teller and PIN # over the existing numbers. The audit tape will first print
the logoff, then a logon.
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CC-5000 Teller Status Display
CC-5000 Teller Sign On screen. All Teller functions return here. This
is an example of the Teller Status Display with no Users signed on.
TELLER SIDE A: INACTIVE
TELLER SIDE B: INACTIVE
Teller Log On (at the CC-5000)
1. Press
1
to log on to Side A or
Press
2
to log on to Side B
SIDE A TELLER #
2. Enter Teller #
3. Press
YES
(+)
Warning!
Just as you would not leave an
unlocked cash drawer unattended,
Do Not leave a signed on PC
unattended.
Log Off DynaCash when leaving
your workstation!
ENTER PIN #
4. Enter PIN #
5. Press
YES
(+)
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Teller Log Off (at the CC-5000)
1.
Press
1
to log off Side A or
Press
2
to log off Side B
LOG OFF?
Y/N
2. Press
YES
(+)
to confirm LOG OFF
Once a teller is logged on, they may log off at any time. To begin the logoff
procedure, press 1 (if side A) or 2 (if side B) while the Teller Status Display is
showing.
Pressing YES (+) will log the teller off completely (the teller status for that side
becomes INACTIVE). Pressing NO(-) cancels the logoff procedure and shows
the Teller Status Display again.

Logging tellers on or off always returns to the Teller Status Display so you
can see who is online.

To change a logged on teller to a different teller, you must log off the original
teller for that side and then log on the new teller.

The “C” key can be used at any time to cancel a pending logon or logoff
operation. The display will then go back to the Teller Status Display.
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Online Dispensing
This is the default dispense mode - every type of dispense returns to this mode.
The CC-5000 is in this mode whenever there is at least one "owner" (online)
teller logged on and the Teller Status Display is the active screen at the CC5000 keypad.
In this mode, online transactions for each logged on teller cause the bill
dispenser to dispense either a "mixed amount" or specific denominational
requests (if the DynaCash Specifics window was used to nominate).
There is no dedicated CC-5000 key to return to this online mode. You can
change back to Online mode from any other mode by pressing the C key when
there is no partial user entry on the display. If you wish to cancel a partial entry
and return to this mode, press C once to clear the entry, and press C again to
return to online mode.
Generally, the DynaCash PC program gets set up to offer the teller a “Mixed”
hotkey and a “Specifics” hotkey. Under some circumstances, a “Manual” hotkey
is also provided.
Mixed Online Dispensing - Pressing the “Mixed” hotkey causes DynaCash to
search the current screen for an amount to dispense. Typically it needs to identify
at least an Amount Trigger to verify it is in the correct screen, and a non-zero
amount in the proper position. If the necessary information to dispense is present
on the screen when the hotkey is pressed, a dispense command will be sent.
The bills will be dispensed according to the Automix settings that have been
previously set (see “Setting the Automix”).
Specifics (or “Nominated”) Dispensing –
Pressing the Specifics hotkey also causes
DynaCash to search the current screen for an
amount to dispense. Instead of immediately
dispensing the bills when the hotkey is pressed, a
“Specifics” window is shown which allows the user
to choose a specific mix of bills.
When the specifics window appears, the cursor
“autoseeks” the first denomination that could
possibly be used. For example, a specifics window
for a $47.00 dispense would pop up with the cursor
in the $20’s field.
The Options selection at the top of the specifics
window allows the user to select the entry method.
If Use Quantities is selected, the requested bill
mix is entered by pieces. If Use Quantities is not
selected, the bills are entered by dollar value.
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Entered values may be accepted with the Tab, Enter, or Arrow keys.
As entries are accepted, the Used total will keep track of what has been
nominated and the Balance will display what is still available to be nominated.
Bills can be dispensed at any time by hitting the Space Bar on the keyboard. Bills
can also be dispensed by clicking on the “Space Bar Dispenses” button or hitting
Enter when the button has the focus rectangle.
It is not necessary to nominate the entire amount. Bills are dispensed according
to what was chosen, with the remainder being dispensed using the least bills.
Manual Dispensing – A manual hotkey can be assigned at setup time that,
when pressed, will display the Specifics Window with an entry box in place of the
Amount field. A dollar value to be dispensed is entered. The amount may be
directly dispensed by pressing the Enter key, or it may be nominated the same
way that any Specifics dispense may be.
Using Categories – If a dispense is begun with the Specifics or Manual hotkey,
it can be assigned to a category. Categories are defined at setup time.
Teller Reports and the Activity Report show totals
for dispenses processed with the Specifics
window broken down by category.
If categories are defined in Setup, a category must
be chosen to proceed with any dispense that uses
the Specifics window.
Up to 9 categories can be defined.
Categories can be selected with the Number 1 – 9
“Speed-key” associated with it in addition to the
traditional method of selecting with arrow keys or
by clicking on it.
Once a category is chosen, the amount may be
directly dispensed by pressing the Space Bar or
Enter key, or it may be nominated the same way
that any Specifics dispense may be.
Specifics Window with
Categories and Non-Cash
Dispenses using the Mixed hotkey are not
categorized. If all dispenses are to be categorized, then only a Specifics hotkey
would be set up at installation time.
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Non-Cash Entries – A Non-Cash entry box can be set up at installation time. An
entry in the Non-Cash field is subtracted from the original dispensed amount
automatically.
The dispensed amount and the Non-Cash amount are both printed to the journal.
DynaCash Messenger - If DynaCash had been configured to show dispensing
status for each dispense, the “Messenger” window pictured here will appear
while any online dispense (Mixed, Specifics, or Manual hotkeys) is in progress.
This window will automatically close once the dispense has completed.
Banks – DynaCash can be set up using the Banks feature to dispense up to 9
pre-determined mixes of bills without having to manually specify the mix. In
DynaCash Setup, the Banks feature is turned on and the Bank names and mixes
of bills are specified. The Manual Hotkey is used to call up the Banks screen.
One thing to be aware of is that when using the Banks feature, the Manual
Hotkey feature is not available.
In operation, a Banks dispense is started by hitting the
Manual Hotkey. The Bank can be selected by hitting a
number key (1-9) that corresponds to the Bank Name. It
can also be selected by clicking on the Bank Name or
using the arrow key to select a Bank and hitting Enter.
The pre-determined mix of bills is displayed and hitting
Enter or the Space Bar will dispense the money. Note
that it is not possible to alter the pre-determined mix of
bills in the Specifics window.
The dispense is logged as an Online Nominated
Dispense.
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Additional Notes On Dispensing

Online Dispensing cannot be performed until at least one "owner" teller has
logged on. Vault Buys can be done without either owner teller present. In this
case, the Denom key becomes active only after a Vault Buy teller logs on with
the Vault Buy key.

Since DynaCash can nominate specific bill mixes at the teller host station,
there is no provision for an "owner" teller to nominate at the CC-5000. The
Denom key is available for Vault Buys only. If an "owner" teller needs to
nominate at the CC-5000, they must do it with the Vault Buy function.

When a manager is logged on, the CC-5000 prevents entry into any of the
dispensing modes. Any attempt by a manager to use dispensing keys will
result in the message ADMINISTRATION MODE – C KEY LOGS MANAGER
OFF. Managers are allowed to set the automix and print the current teller
report, and can also perform all Menu key functions.

If either side is ready to do its next dispense and that same side has bills from
the previous dispense waiting for removal from the bill dispenser, a message
showing REMOVE SIDE A (or B) BILLS will be shown.
The new dispense will then begin when the teller has removed the old bills.

Low warning points for each cassette have been factory programmed. When
the inventory for a cassette has been reduced to the low point or below it, a
message such as CASSETTE 1 LOW, CALL MANAGER will flash after the
dispense that made the cassette go low.
As each low warning is acknowledged, any others that went low will also be
displayed.

A teller will be warned by the CC-5000 if any type of dispense they attempt
would exceed their transaction limit, or if the day sum of that teller's dispenses
plus the current amount request would exceed their day limit. In either case,
the dispense request will be ignored unless a manager performs an “override”
to allow the dispense to continue. The over-limit warnings are OVER
TRANSACTION LIMIT and OVER DAILY LIMIT, and are followed by the
ALLOW OVERRIDE? prompt. If the override prompt gets a “yes” response
the CC-5000 will then ask for a manager # and manager pin # to complete the
dispense.
Please refer to the section titled "Adding, Editing & Removing Tellers" for
information on limit setup.
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
The bill dispenser has a limit of 50, 75, or 100 bills (any mix) that can be
dispensed in a single "pass" (depending on the model). This is set at
installation time. Multiple "passes", up to a 1000 bill limit may be dispensed in
a single transaction. The CC-5000 will warn with the message TOTAL
PIECES > 1000, DISPENSE LESS when it finds that the dispense request for
the entire transaction would exceed the 1000 piece limit.

If a dispenser error occurs which results in no cash dispensing at all, the CC5000 will show the error message with the request for the user to press the C
key to continue. The teller will then be offered a (+) TO RETRY, (-) TO
CANCEL prompt so they can try to dispense the balance due without entering
a new transaction to compensate.
If a dispenser error results in a partial dispense (bills or coin only) the user will
be presented with a (+) DO PARTIAL, (-) TO CANCEL prompt (after they
clear the error with the C key). The CC-5000 will try to dispense the balance
due when the teller retries a partial.
Escaping Unwanted Modes
Should the teller accidentally press any mode key and decide to exit that mode
rather than make an entry, they can simply press the key for the mode they really
want to be in.
An example is if they press the Auto-Mix key, then decide not to change the mix.
They would just press the C key to return to the normal mode of operation (Teller
Status Display, which means the CC-5000 is in Online Dispense mode).
Another example would be canceling a Vault Buy, at any stage of denomination
setup. The user can just press the C key (or any other key) to cancel any
pending Vault Buy denomination requests, and move back into the Online
Dispense Mode or another mode.
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Printing Teller Balancing Report
1. Press
Teller
Report
ENTER TELLER #
2. Enter teller #
3. Press
YES
(+)
ENTER PIN #
4. Enter the teller PIN #
5. Press
YES
(+)
PRINTING
TELLER REPORT
Teller receives printout with summary of transactions
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Vault Buys
1. Press
Vault
Buy
VAULT TELLER #?
2. Enter teller #
3. Press
YES
(+)
ENTER PIN #
4. Enter the teller PIN #
5. Press
YES
(+)
ENTER VAULT BUY TOTAL
6. Enter the total amount of requested currency
7. Press
YES
(+)
SELECT
DENOMINATION
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8. Press
DENOM
key to select denomination
VAULT BUY
$1100
($1)
100
9. Enter a dollar value for the current denomination.
The upper right corner shows the current
denomination. The lower left corner shows the
amount remaining.
10. Press
YES
(+)
VAULT BUY
$1000
11. Press
YES
(+)
($10)
1000
or
DENOM
to advance to the next
denomination.
12. To make a correction, use the DENOM key to
loop to that denomination, clear the entry with the
C key and re-enter.
13. When the total amount has been nominated the
dispense occurs automatically.
DISPENSING
$1100
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Vault buys can be done by any teller permitted in the system. The CC-5000 will
allow one vault buy and then go back to Online mode (Teller Status Display).
An example of dispensing a $500 vault buy of 10 fives, 20 tens, and 5 fifties:
1) Press the Vault Buy key. Respond to the teller # and teller PIN # prompts.
2) Enter $500 as the requested balance at the ENTER VAULT BUY TOTAL
prompt, then press the (+) key to accept the balance.
3) At the SELECT DENOMINATION prompt, press the Denom key until the $5
screen shows. Enter “50” for $50.00 in fives, and press the (+) key. The
display will move to the next higher available denomination. In this case, we’ll
assume the dispenser has $10 bills.
4) Enter “200” for $200.00 in tens and press the (+) key. will move to the next
higher available denomination. In this case, we’ll assume the dispenser has
$20 bills. Press the Denom key once more, since we don’t need any twenties.
The $50 screen will show.
5) Enter “250” for $250.00 in fifties and press the + key. Since the balance of
$500 has all been nominated out, dispensing will begin immediately after the
$50 entry.
When a dispense transaction has finished, the CC-5000 puts itself back in the
Online dispense mode (Teller Status Display showing).

As each denomination amount is entered for the Vault Buy, the expected total
subtracts that amount and shows at the bottom left of the display when the
teller moves to the next denomination. This provides a convenient way for the
teller to know what the unused portion of the total request is.

To change a previously entered amount the teller would loop back around
to that denomination with the DENOM key, and press C to clear the previous
entry. The balance shown at the bottom left of the display will increase by the
cleared amount. A new amount may then be entered for that denomination, or
another denomination can be chosen with the Denom key, cleared, and reentered to use up the balance.

If the teller enters an amount that causes the denominations requested sum
to exceed the entered balance amount, the ENTRIES > AVAIL. BALANCE
warning message will occur (see Error Handling & Messages).

If a denomination has an empty cassette, no amount entry will be possible for
that denomination. Instead, the display will show (EMPTY) on the bottom line
where the entry cursor would normally be. That denomination will then need
more inventory added to be put back in use (see Empty Cassettes).

The Vault Buy key may be disabled completely at system installation time, if
security procedures require it.
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Manual Withdraw
The Withdraw key is available in case an online dispense somehow
fails, and the PC application no longer shows the amount. It also lets
the dispenser be used in the event that the online PC or it’s server
goes down.
1. Press
WITH
DRAW
ENTER TELLER #?
2. Enter teller # of a signed on user
3. Press
YES
(+)
ENTER PIN #
4. Enter the teller PIN #
5. Press
YES
(+)
ENTER AMOUNT
6. Enter the total amount of requested currency
7. Press
YES
(+)
to dispense
DISPENSING
$100.00
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Pressing the Withdraw key will prompt ENTER TELLER # followed by ENTER
PIN #, as a security feature to prevent unauthorized mixed amount dispensing.
The ENTER AMOUNT prompt will then appear. Enter the dispense amount
followed by the (+) key.
Once the bills have been dispensed, the CC-5000 will change back to the Teller
Status Display, which automatically puts the system back in the Online mode.
Please see the section “Error Handling & Messages” if some other message
shows after dispensing.
The Withdraw key may be disabled completely at system installation time, if
security procedures require it.
The Withdraw key may be set up at installation to allow only logged-on online
users to use that key, or it can be set to allow any user (except managers) to get
funds with the Withdraw feature. For the logged-on online tellers, bills will be
dispensed to their side of the bill dispenser. For other tellers, the bills will exit at
the dispenser side designated for Vault Buys.
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Error Handling & Messages
The CC-5000 can report several types of errors, to ensure that the user is
notified immediately when problems arise. Some of the errors are related to the
dispensing equipment and some are due to the user key entries. If the error was
caused by an online (PC) transaction, and if the system was set up at installation
time to report errors to the PC, warning and error messages will be shown at the
PC as well as at the CC-5000. For both online and CC-5000 dispenses, errors
may be cleared by pressing the CC-5000 C key. Online errors can also be
cleared at the PC.
Online errors are reported by the DynaCash Messenger window, like the one
shown below.
The teller should fix the problem or call a manager to fix it. Once they feel the
problem has been resolved, the teller would click the Messenger OK button. The
dispenser will reset and will retry the dispense. If the reset attempt fails (the
problem is still occurring), Messenger offers the teller a chance to cancel
(escape) the dispense attempt, or to retry it. If there were more than 100 bills
requested, there may be bills delivered before the error occurred, and the CC5000 will log it as a partial dispense.

While most bill dispenser errors that fail on a reset/retry will result in a
"Dispense Failure" message being printed on the audit trail, some errors
related to the dispenser outlet ports will report the funds as being tendered to
the teller. Errors which do this are always followed by a flashing message
REMOVE BILLS - FROM STACKER to remind the user that the dispense was
reported as complete. Note that the bills may be stuck inside the bill
dispenser, rather than in the stacker. In this case, the manager should be
called to retrieve the bills for the user.
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DynaCash/CC-5000 Specific Errors
Error on DISPLAY/
Journal tape
Error Description
Error Corrective Action
TELLER MISMATCH
The teller logged on to DynaCash is
not the same teller logged onto the
CC-5000 for the dispenser side.
Please correct whichever teller
number is wrong, in DynaCash or at
the CC-5000.
NEEDS LOGON
The CC-5000 needs a teller logon for
this PC.
See “Teller Log On/Off” section of this
manual
INVALID SIDE
PLEASE REENTER
A number other than 1 or 2 was
entered when the CC-5000 prompted
USE SIDE A OR B?
Use 1 or 2 to indicate which side to
dispense from.
PIN MISMATCH
A user’s PIN # has been entered
incorrectly, at a Confirm Pin prompt
(user setup) or when the user is
signing on.
Enter the PIN correctly to continue.
NOT ENOUGH (1’s – 100’s)
There are not enough bills of the
specified denomonation in the
dispenser to complete the request.
Please choose an alternate
denomination or reload the dispenser.
CASSETTE (1 – 6) LOW
At least one dispenser cassette is
almost empty.
Please check the bill inventory as
soon as possible.
CASSETTE EMPTY
CASSETTE # (1 – 6)
Designated cassette is empty.
Add more bills.
INVALID CASSETTE
A cassette number higher than 6 was
entered.
Enter a number in the range of 1 – 6.
The cassette number entered is an
unassigned cassette.
Correct problem with cassette or
choose a different cassette.
A positive cassette adjust is being
attempted that would cause the sum
of that cassette’s current total plus the
new amount to exceed 10,000
physical bills.
Enter less currency. The Activity
Report can tell you what the till
balances are.
A negative cassette or coin adjust is
being attempted which would reduce
the till below zero.
Negative amounts are not allowed.
Try subtracting less. The Activity
report can tell you what the till
balances are.
REQUEST > BILLS AVAIL.
There is not enough cash in the bill
dispenser to complete this request.
Please dispense less or reload the
dispenser.
REQUEST > COIN AVAIL.
There is not enough coin in the coin
dispenser to complete this request.
Please add more coin.
This dispense request is greater than
the per-transaction amount allowed for
Teller.
Please contact your manager for
assistance.
CASSETTE IS UNASSIGNED
SUM TOO HIGH
DIFFERENCE UNDER ZERO
OVER TRANSACTION LIMIT
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This dispense request would exceed
the day limit allowed for Teller.
Please contact your manager for
assistance.
An AutoMix preference was entered as
a number greater than 255.
Use a lower quantity. AutoMix
quantities are from 0 – 255.
More than 1000 bills have been
requested for a single dispense.
Please split this transaction into
smaller amounts.
An attempt is being made to delete a
teller, without first printing the Activity
report and clearing the totals.
Exit the teller maintenance mode, log
into the Menu, and print the Activity
report, clearing the totals afterward.
Then you can delete the teller.
A new dispense is being attempted but
the bill dispenser still has bills from the
previous dispense waiting to be
removed.
Remove the bills so the next dispense
can begin.
INVALID PASSWORD
The administrator’s password was
entered wrong.
Enter the correct password.
INVALID MANAGER,
INVALID TELLER
A user that was never set up in the
system has entered their number. Can
also occur if a valid user enters their
number improperly.
The user must be added before the
CC-5000 will allow them access.
MAXIMUM # OF
MANAGERS or TELLERS
USED
An attempt is being made to add more
managers or tellers than the system
allows.
The DynaCash system can be used
by up to 25 managers and 100 tellers.
UNEVEN TILL AMOUNT
This occurs before the dispense if the
till test finds it can’t do the dispense
properly. An example would be to try a
dispense of $24 when there are only 3
singles left in the ones cassette. The
dispense can’t compensate with other
denominations.
Add enough to do the job.
ODD AMOUNT
PLEASE REENTER
An amount entry that doesn’t divide
evenly by the current denomination
has been entered. This can occur in
Vault Buy mode. For example, if $3.00
is entered as the dispense amount for
a Vault Buy $5 entry. This also occurs
if a coin amount is entered as part of
the Vault Buy requested balance.
Enter a valid amount.
ENTRIES > AVAIL. BALANCE
An Vault Buy amount has been
entered which causes the requested
sum to exceed the Vault Buy balance
total.
Enter a smaller amount or escape the
Vault Buy mode (which clears the
balance amount), then go back into
the Vault Buy mode and start over,
using a correct balance amount entry.
OVER DAILY LIMIT
MIX QUANTITY > 255
TOTAL PIECES > 1000
CAN’T DELETE
TOTALS ON FILE
REMOVE BILLS
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CASSETTE MAP ERR –
CHECK CASSETTES!
PRINTER ERROR
COIN ERROR
Coin Dispenser Error
COIN LOW
Coin Dispenser Low
COIN LINK FAILED
Coin Link Error
TCD LINK ERROR
TCD Link Error
LRC/Parity Error
Cassette Positions Have Changed.
Refer to the “Cassette Map Errors”
section in this manual regarding
cassette position integrity testing.
Occurs only when the CC-5000 looks
for the printer at startup. The printer
may be off, disconnected, or offline.
The printer may also have an error
such as paper out or the paper roll not
properly in place.
Check for all the above; when the
problem is solved the CC-5000 will
continue automatically.
The coin dispenser has had an internal
function error.
Try cycling the coin dispenser power
to clear the problem. Make sure the
coin rack is properly in place. If this
problem persists, call for service.
The coin dispenser is running out of
coin.
You may still be able to dispense but
the dispenser should be refilled as
soon as possible.
There was a communication failure
between the CC-5000 and the coin
dispenser.
Check to be sure the dispenser power
is on. Check the cables between all
units. Call for service if this problem
continues.
There was a communication failure
between the CC-5000 and the bill
dispenser.
Check to be sure the dispenser power
is on. Check the cables between all
units. Call for service if this problem
continues.
The CC-5000 reported an LRC or
parity error during communications
with the TCD. This is normally due to
electrical interference in the cables.
Please reset the TCD and retry the
dispense.
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TCD Specific Errors
Error on Display/
Journal Tape
TCD LINK ERROR
TCD Link Error
CASSETTE EMPTY
TCD Cass. (1-6) Empty
LIFTS ARE DOWN
Lifts Are Down
WRONG COUNT
TCD Miscount
TCD FEED FAILURE
TCD Cass. (1-6) Feed Failed
TRANSMISSION ERROR
TCD LRC/Parity Error
ILLEGAL COMMAND
TCD Command Error
DOUBLE DETECT ERROR
TCD Double Detect Malfunction
CASSETTE INSTALL ERROR
TCD Cass. (1-6) Installed Wrong
CLEANING FINGERS FAILURE
TCD Cleaning Fingers Failed
REJECT CASSETTE LOOSE
TCD Reject Cass. Installed
Wrong
Error Description
Error Corrective Action
The system was unable to communicate
with the TCD. Possibly the TCD is
powered off, or a cable is loose or
unplugged.
Please check the connections to
the TCD and ensure it is on.
TCD Error Hex 32 (Empty Cassette).
Cassette #(1-6) has gone empty.
Please notify management that
the cassette needs to be refilled.
TCD Error Hex 33 (Lifts Are Down). The
TCD reported that the lifts are down. The
lifts are at the cassette loading position or
they are up and a power cycle occurred.
Resetting the TCD should correct
this error.
TCD Error Hex 35 (Wrong Count). The
TCD stacker count is different from the
feeder count.
Try resetting the TCD. If the
problem persists or the reset fails,
call for service.
TCD Error Hex 36 (Failure to Feed).
Cassette #(1-6) failed to dispense the
requested bills. This could be due to a
hardware problem.
Please retry the dispense and call
for service if the problem persists.
TCD Error Hex 37 (Transmission Error).
The TCD reported an LRC or parity error
during communications with the CC-5000.
This is normally due to electrical
interference in the cables.
Please reset the TCD and retry
the dispense.
TCD Error Hex 38 (Illegal Command Or
Command Sequence). The TCD received
a bad command format from the CC-5000.
Please clear the error, reset the
TCD, and try the dispense again.
TCD Error Hex 39 (Double Detect
Malfunction). The TCD double detect
sensors malfunctioned.
Resetting the TCD may correct
this error. Call for service if the
error persists.
TCD Error Hex 3A (Feed Cassette Not
Properly Installed). Cassette ## is
incorrectly installed.
Please insure that cassette is
present and the feed lever is
raised.
TCD Error Hex 3D (Cleaning Fingers
Failure). The stacker Module cleaning
fingers are either stuck in the home
position or can’t move back to the home
position. This could be due to a hardware
failure or a bill jam in the stacker.
Try resetting the TCD. If the
problem persists or the reset fails,
call for service.
TCD Error Hex 3F (Reject Cassette Not
Properly Installed). The TCD reject
cassette is not installed correctly.
Please ask management to
reinstall the reject cassette.
Copyright Add-On Technologies, Inc. 2007 Page 66
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DELIVERY FAILURE
TCD Delivery Failure
REJECT FAILURE
TCD Reject Failure
REQUEST LIMIT EXCEEDED
TCD Bill Request Too High
CONVEYOR LIMIT EXCEEDED
TCD Excess Bills in On
Conveyor
REJECTS ARE NEAR FULL
TCD Reject Cass. Almost Full
ILLEGAL CASSETTE NUMBER
TCD Cass. (1-6) Illegal Cass.
Number
MAIN MOTOR FAILURE
TCD Main Motor Failed Or Door
Open
HIGH PRESSURE
TCD Cass. (1-6) High Pressure
GAIN ON LIMIT
TCD Gain On Limit
FEED SENSOR FAILURE
TCD Cass. (1-6) Feed Sensor
Failed
BILLS IN TCD THROAT
TCD Bills In Delivery Throat
TCD COMM. TIMEOUT
TCD Communications Timeout
TCD Error Hex 40 (Delivery Failure). Bills
did not move from the TCD stacker to the
delivery throat.
Please call for service as this may
indicate a stacker problem.
TCD Error Hex 41 (Reject Failure). A TCD
reject cycle didn’t complete normally. This
may be due to a stacker bill jam or there
may be a mechanical failure.
Resetting the TCD may correct
this error. Call for service if the
error persists.
TCD Error Hex 42 (Too Many Notes
Requested). This error should not occur,
since the CC-5000 limits the bill request
quantities internally.
Try resetting the TCD. If this error
persists, call for service.
TCD Error Hex 43 (Too Many Notes On
Conveyor). The TCD reported too many
bills in the transport path.
Resetting the TCD may correct
this error. Call for service if the
error persists.
TCD Error Hex 44 (Reject Cassette Almost
Full). The TCD internal reject counter
reported over 200 bills in the reject
cassette.
Please ask management to empty
the rejects soon.
TCD Error Hex 45 (Illegal Cassette
Number). Cassette #(1-6) has been coded
with an invalid number or note width.
Please call for service to
reprogram cassette #(1-6).
TCD Error Hex 46 (Main Motor Failure).
There is a problem with the TCD main
motor, or the TCD door is open.
Please make sure that the TCD
door is closed, reset the TCD,
and retry the dispense.
TCD Error Hex 48 (High Pressure). The bill
pick pressure in Feeder #(1-6) is too high.
This problem usually corrects
itself but if it persists, first reload
cassette #(1-6), then call for
service if reloading doesn’t help.
TCD Error Hex 49 (Gain On Limit). There
is a problem with the TCD stacker sensor
amplifiers.
Resetting the TCD may correct
this error. Call for service if the
error persists.
TCD Error Hex 4A (Feed Sensor Failure).
The count sensor for cassette #(1-6) failed
to activate.
Please retry the dispense and call
for service if the problem persists.
TCD Error Hex 4D (Notes In Delivery
Throat). The TCD has reported leftover
bills still in the delivery throat.
Please remove any bills, reset the
TCD, and retry the dispense.
TCD Error Hex 4E (Communication TimeOut). The TCD reported a communication
problem.
Please call for service.
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REJECTS FULL
TCD Reject Cass. Full
SUB-UNIT OP FAILURE
TCD Cass. (1-6) Sub-Unit
Operation Failed
SUB-UNIT FAULTY
TCD Sub-Unit Not Present Or
Faulty
SUB-UNIT MISSING
TCD Cass. (1-6) Sub-Unit Not
Installed
SUB-UNIT COMM ERROR
TCD Cass. (1-6) Sub-Unit
Communication Error
EXTRA BILL WAS GIVEN
TCD Extra Bill Dispensed
NO MESSAGE TO RESEND
TCD No Message To Resend
STACKER NOT IDLE
TCD Stacker Not In Idle Mode
TCD Unknown Error
TCD Error Hex 51 (Reject Cassette Full).
The TCD reported that the reject cassette
is full.
Please call management to empty
the rejects.
TCD Error Hex 5C (Sub-Unit Operation
Not Performed). The feeder #(1-6) sub-unit
failed to operate.
Please try the dispense again,
and call for service if the problem
still persists.
TCD Error Hex 5D (Sub-Unit Not Present
Or Faulty). The TCD reported that it lost
contact with a sub-unit.
Please call for service.
TCD Error Hex 5E (Sub-Unit Not Installed).
The feeder #(1-6) sub-unit is not properly
configured.
Please call for service to
configure this sub-unit.
TCD Error Hex 5F (Sub-Unit
Communication Error). The feeder #(1-6)
sub-unit had an LRC error, parity error, or
handshake error.
Please retry the dispense and call
for service if the problem still
persists.
TCD Error Hex 64 (Extra Note Delivered).
The TCD reported that an extra bill may
have been sent to the delivery throat.
Please reconcile any bills in the
delivery area against the last
transaction report and adjust the
TCD inventory if needed.
TCD Error Hex 65 (No Message To
Resend). The TCD reported no message
response to a RESEND LAST MESSAGE
command.
Please reset the TCD and try the
dispense again.
TCD Error Hex 67 (Stacker Not In Idle
Mode). The TCD cleaning fingers or
delivery lift didn’t reach the home position
after the bills were delivered.
Please reset the TCD. Call for
service if the problem persists.
An unidentified TCD error has occurred.
Please reset the TCD. Call for
service if the problem persists.
Copyright Add-On Technologies, Inc. 2007 Page 68
2/16/2016