Date updated: September 2015 v7
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Health Checks
We offer and encourage new patients to have health checks as soon
as they register with us.
CHALKHILL HEALTH CENTRE
THE WELFORD CENTRE
113 CHALKHILL ROAD
WEMBLEY, MIDDX HA9 9FX
www.chalkhillfamilypractice.nhs.uk
Tel: 020 8736 7033
Fax: 020 8385 0172
Out of Hours Service 0300 130 3015
Comments, Complaints and Compliments
Your opinion counts. Please give us your ideas and tell us when we
get things wrong. See the enclosed information about complaints.
Rights and Responsibilities of patients
If you cannot attend an appointment – for whatever reason – please let us
know, this will help us to provide a better service, and may prevent other
people from being kept waiting. All medical records are treated with full
confidentiality and the Data Protection Act 1998 covers computerised
records. The following people may access your records in the course of
providing your care: GP, Practice Nurse, Receptionists (to file letters etc),
District Nurses and Health Visitors and other professionals involved in your
care.
Summary Care Records
There is a new Central NHS Computer System called the Summary Care
Record (SCR). The Summary Care Record is meant to help emergency
doctors and nurses help you when you contact them when the surgery is
closed. Initially, it will contain just your medications and allergies. For more
information please visit www.nhscarerecords.nhs.uk. As you are a new
patient registering with this practice, you can decide whether or not your
information is uploaded to the Central NHS Computer System. The
practice automatically uploads your information into SCR unless you inform
us otherwise. You can download the refusal form from our website as well.
DR M HUSSAIN
Opening Hours
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
Saturday:
Extended hours
Tuesday:
07.00 -08.00
Wednesday: 07.00-08.00 , 18.30 – 19.00
Bank Holidays: Closed
Doctors
Dr M Hussain (Female)
Dr N Rahman (Female)
Dr M Kapadia (Male)
If you are a carer then please let us know; we do encourage Carers to have
an annual health check. Please ask our Receptionist for further details.
You can also call Brent Carers Centre for information: 02087956240
Change of Personal Details
It is important to inform us as soon as possible of any change to your
name, address or telephone number.
Telephone Hours
9.00 - 12.30 13.30-18.30
9.00 - 12.30 13.30-18.30
9.00 - 12.30 13.30-18.30
9.00 - 12.30 13.30-18.30
9.00 - 12.30 13.30-18.30
CLOSED
Sunday:
OPEN FOR OUT OF HOURS SERVICE (HUB). Please book in
advance if you would like to be seen on Sunday. Emergencies, please book through
111.
Carers
Practice has disabled access facilities on the Ground Floor
9.00 - 12.30 13.30-18.30
9.00 - 12.30 13.30-18.30
9.00 - 12.30 13.30-18.30
9.00 - 12.30 13.30-18.30
9.00 - 12.30 13.30-18.30
CLOSED
Practice Manager : Ekram Ar-Rikaby
Practice Secretary: Hansa Savani
Dr Kavita Gopaldas (female)
Emergency Conditions
Please dial 999 for an ambulance for the following emergency situation:
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Severe chest pains for 15 minutes or more
Difficulty or shortness of breathing
Broken Bones
Overdose or poisoning
Loss of consciousness
Date updated: September 2015 v7
Making Appointments
Baby checks
Please telephone during opening times. If you require an URGENT
appointment, the receptionist will arrange this for you, but it may not always be
with the doctor of your choice.
Baby checks at 2 months are carried out by appointments with Drs.
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Smoking Cessation
If you call about a medical emergency when the surgery is close you will be
directed to the doctor’s answering service, provided by Care UK on 0300 130
3015 where your call will be dealt with.
You can contact Wembley centre for Health & Care directly on :
02089376559 to book up an appointment for the stop smoking clinic.
Alternatively, you can leave a message for the secretary to refer you to
them. Also you can email: stopsmoking@brent.gov.uk. Website:
www.brent.gov.uk.
NHS Advice Service 111
If you need to speak to a doctor on the telephone
You should call the NHS 111 service if you need medical help fast, but it’s
not a 999 emergency. You will be assessed, given advice and directed
straight away to the local service that can help you best. Calls to NHS 111
are free from landlines and mobile phones.
Each doctor has a specific time to take calls, and the receptionists will
advise you of these.
Out of Hours Cover
Patients’ Charter; Waiting Times:
Warts and some other skin problems can be treated in our surgery by prior
appointments carried out by Dr Hussain. Please ask to book for Cryo.
• Surgeries will normally start on time.
• We expect patients to be seen within twenty minutes of their appointment
time, and in the event of a delay, please enquire with the receptionist• The
doctor might spend more time with a patient due to emergencies, or might
be called away on an emergency. In such cases, you can book an a•
Maternity Services
Patients’ Responsibilties; It is expected that you
Minor Surgery
All doctors provide ante-natal care and post-natal examinations during surgery
hours.
observe the followings:
1- Courtesy to the staff at all times - remember they are working under
doctors' orders.
2- Responding in a positive way to questions asked by the reception staff.
3- To attend appointments on time or give the practice adequate notice that
you wish to cancel. Someone else could use your appointment!
4- An appointment is for one person only - where another member of the
family needs to be seen or discussed, another appointment should be
made.
5- Patients should make every effort when consulting the surgery to make
best use of nursing and medical time - home visits should be medically
justifiable and not requested for social convenience.
6- When patients are asked to give 48 hours’ notice for repeat
prescriptions, please give us this time as it is to allow for accurate
prescribing.
7- Out-of-hours calls (e.g. evenings; nights & weekends) should only be
requested if they are felt to be truly necessary.
How to register as a patient
We cover a large area of HA9 postcode. Staff at reception can check if we
cover your address, however please make your enquire after 11am Monday –
Friday. Alternatively you can enquire from the NHSE on 0300 311 2233. We
will require you to provide 2 proofs of your address and a copy of your
passport. You need to ask about your NHS number from your previous surgery
Home Visits
If you are too ill to come to the surgery, or confined due to illness or disability
please telephone as early as you can (preferably between 09.00-10.00am).The
doctors can then assess your problem and arrange a visit if appropriate.
Whenever possible please attend the surgery to allow us to offer a better
service to all.
Travel Advice and Immunisations
For all foreign travel immunisations please book an appointment with the
Practice Nurse at least one month before traveling
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Date updated: September 2015 v7
Practice Policies
Transfer of Medical Records
Confidentiality & Medical Records
The Practice will endeavour to dispatch any medical record required by the
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Health Authority within seven working days and same day if the request is
The practice complies with data protection and access to medical records
urgent.
legislation. Identifiable information about you will be shared with others in
the following circumstances:
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To provide further medical treatment for you e.g. from district nurses
Complaints
and hospital services.
We make every effort to give the best service possible to everyone who attends
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To help you get other services e.g. from the social work department.
our practice.
This requires your consent.
However, we are aware that things can go wrong resulting in a patient feeling
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When we have a duty to others e.g. in child protection cases
that they have a genuine cause for complaint. If this is so, we would wish for the
anonymised patient information will also be used at local and
matter to be settled as quickly, and as amicably, as possible.
national level to help the Health Board and Government plan
services e.g. for diabetic care.
To pursue a complaint please contact the practice manager who will deal with
your concerns appropriately, or ring 0300 3112233. Further written information is
If you do not wish anonymous information about you to be used in such a
available regarding the complaints procedure from reception.
way, please let us know.
Reception and administration staff require access to your medical records
in order to do their jobs. These members of staff are bound by the same
rules of confidentiality as the medical staff.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and
the practice has the right to remove violent patients from the list with immediate
Freedom of Information
Information about the General Practitioners and the practice required for
disclosure under this act can be made available to the public. All requests for
such information should be made to the practice manager.
effect in order to safeguard practice staff, patients and other persons. Violence in
this context includes actual or threatened physical violence or verbal abuse
which leads to fear for a person’s safety. In this situation we will notify the patient
in writing of their removal from the list and record in the patient’s medical records
the fact of the removal and the circumstances leading to it.
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Date updated: September 2015 v7
Electronic Prescription Service – now available
This practice is now able to offer the Electronic Prescription Service, so if you nominate a pharmacy, your GP will send all future prescriptions
electronically to your preferred pharmacy. I If you would like to take advantage of this service and haven’t yet completed a nomination form,
you should ask your preferred pharmacy to set your nomination. You don’t need a computer to do this. This will not affect the way that you
order / request prescriptions.
Benefits for you are:
If you get a repeat prescription, you will not have to spend your time going to your GP practice each time to pick up your paper prescription.
Instead your GP will send it automatically to the place you choose, with less chance of it getting lost.
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Nearly all pharmacies are connected to the service, so you will be able to get your medicines from any pharmacy you choose – whether it’s
near home, work or the shops.
You may not have to wait as long for your prescription items, as often there will be time to get your repeat prescription items ready before
you arrive. If any of the medicines on your prescription are out of stock when the pharmacist receives your prescription, they can be
ordered in ready for you.
What happens if I do not wish to use the service?
Nothing- you will continue to get paper prescriptions as you do now. A full list of pharmacies who are offering electronic prescriptions is
listed on NHS Choices Website. You will see ‘Electronic Prescription Service Available here’ next to the name of the pharmacy listed.
More information about the Electronic Prescription Service is available from your local pharmacy, at the GP surgery or on-line at
www.connectingforhealth.nhs.uk/eps. Alternatively, you can use the right hand side slip from your previous prescription. It could take up to 48
hours for the prescription to be ready, so please put a request as early as you can. If you wish, you may send a stamped addressed envelope
or fax your request. To comply with the safety of medicine we regret we do not accept requests by phone.
PATIENT GROUP REPRESENTATIVE:
Would you like to have a say about the services provided at Chalkhill Family Practice (CFP)? The CFP Patient Group would like to hear your
views. By providing your email details we can add them to a contact list that will mean we can contact you by email every now and again to
ask you a question or two. Speak to the practice manager or one of the receptionists about joining the group.
This leaflet and its contents can be accessed from our website:
www.chalkhillfamilypractice.nhs.uk
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