FORTH SECTOR
JOB DESCRIPTION
POST:
Delivery Assistant/Reserve Van Driver
(21 hours p/wk – Supported Employment)
RESPONSIBLE TO:
SUPERVISER
PURPOSE OF THE JOB:
To assist the Delivery Driver by providing a high quality service to
Laundry customers. To provide driving cover during holidays and
busy times. To provide occasional production assistance in the
Laundry.
KEY TASK AREAS
□ Delivery and collection assistance
□ Driver cover
□ Production assistance
□ Organisational responsibilities
KEY PERFORMANCE INDICATORS

Excellent customer service

Safe working practices

Achieve established standards for quality and procedures

Engagement with goals of supported employment and Work Choice
Delivery and Collection Assistance
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
Safely load and unload laundry bags into the van and to designated customer drop off and pick
up points

Undertake deliveries and collections in line with customer requirements

Assist with maintaining a clean van and following procedures for end of shift cleaning

Ensure appearance and uniform meet agreed standards

Assist the driver to note deliveries and pick ups
Driver Cover

When required, provide cover for van drivers on established routes

Complete driver sheets in line with procedure

Ensure the van and cab are kept clean to agreed standards

Liaise effectively with office staff and supervisors to ensure customer deliveries and collections
are undertaken to agreed standards
Production Assistance

On occasion, assist in the production area of the Laundry

Follow procedures to ensure a high quality laundry service

Assist with the routine cleaning of the laundry

Work in a supportive and collaborative manner with Forth Sector’s clients who are
undertaking work-placements at the laundry
General Responsibilities

To assist in ensuring that the business premises and clients comply with the Health and Safety
at Work Act 1974

Engage with the requirements of the Work Choice programme
Organisational Responsibilities

Contribute to the provision of a supportive working environment

Contribute to the overall achievement of Forth Sector’s mission and objectives
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
Undertake such training and personal development as may be required to provide an effective
service and to ensure compliance with the law or contractual requirements, and, where
appropriate, share training expertise with colleagues

Attend and participate in team meetings

Actively participate with own supervision and appraisal.
You may be required to undertake any other reasonable duties related to the provision of
employability services. You may occasionally be asked to work unsocial hours, or to rearrange shift
patterns, depending on business need.
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PERSON SPECIFICATION –
The successful applicant must be able to demonstrate a commitment to the promotion of a supportive
working environment and support the aims of the organisation. All posts may be subject to change as the
organisation grows and develops. Staff must be able to adapt to change and, therefore, flexibility is a key
attribute required of all employees.
A current and clean driving licence is required for this post.
Criteria
Essential
Desirable
Skills
Good interpersonal skills

Good team working skills

Commitment to achieving the core aims of the organisation

Ability to work without direct supervision

Excellent customer service skills

Ability to work under pressure

Good time-management skills

Basic literacy and numeracy skills

The ability to understand verbal instruction, particularly in relation to
Health & Safety
The ability to undertake physical tasks without compromising the
health and safety of themselves and others
Knowledge
Knowledge of safety requirements for van driving



Manual Handling NQ Level 1
Knowledge of basic health and safety


A basic health and safety qualification
Experience
Proven experience of van driving
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Previous work experience in a commercial environment

Cash handling experience

Signed :
Date:
Signed :
Date :
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