FORTH SECTOR
JOB DESCRIPTION
POST:
Business Support Assistant
RESPONSIBLE TO:
HR Manager
PURPOSE OF THE ROLE:
The purpose of this role is to provide administrative
support to Forth Sector’s businesses, assisting with
activities that promote development and growth of both
businesses and people
KEY RESULT AREAS

Business Administration

Staff Administration

Meetings and Events Support

Business Development
KEY PERFORMANCE INDICATORS
Business Administration

Manage and update database content

Collate survey and feedback programme results

Maintain business records

Where appropriate, assist with business-related fundraising

Assist with the development of work-activity plans for key staff in the businesses

Update business websites regularly
People Administration

Administer all aspects of staff training, including collating training needs, scheduling training
events, maintaining the training database and producing regular progress reports
May 2014
1

Provide administration assistance to all stages of the recruitment process

Organise physical and digital filing of correspondence and records

Assist with the preparation of staff-related management information reports

Provide other administrative assistance as required by HR Manager
Meeting and Event Administration

Arrange and minute Senior Management Team meetings

Arrange and minute board sub-committee meetings

When required, arrange all aspects of events

When required, arrange staff meetings
Business Development Administration

Work on discreet, business development projects

When required, undertake specific market research
Organisational Responsibilities

Contribute to the overall achievement of Forth Sector’s mission and objectives

Undertake such training and personal development as may be required to provide an
effective service and to ensure compliance with the law or contractual requirements, and,
where appropriate, share training expertise with colleagues

Attend and participate in team meetings

Actively participate with own performance reviews and appraisal.
May 2014
2
PERSON SPECIFICATION – BUSINESS SUPPORT ASSISTANT
The successful applicant must be able to demonstrate empathy for our client group, be
committed to the promotion of a supportive working environment and support the aims of the
organisation. All posts are subject to change as the organisation grows and develops. Staff
must be able to adapt to change and, therefore, flexibility is a key attribute required of all
employees.
Criteria
Essential
Skills
Good levels of numeracy and written English

Good interpersonal skills

Ability to work with a wide variety of people at all levels and to
engage constructively with customers and suppliers
Ability to develop, implement and follow procedures

Awareness of health and safety procedures

Ability to work flexibly as determined by service need

Excellent organisational skills

IT skills, particularly the use of Microsoft Office

Good team-working skills; liaising with internal and external
customers and suppliers
Knowledge
Knowledge of standard office procedures

Awareness of the importance of high quality customer service and its
impact on the organisation’s reputation
Awareness of the need for confidentiality in respect of business,
employee and client information
Experience
Experience of Sage Line 50, including the production of standard
reports
Experience of administering business systems and processes

Experience of managing business critical information
May 2014
3
Desirable
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