F63 Version 1 (January 2010)
JOB DESCRIPTION
General Information
Job Title
Heritage Services and Programme
Manager- waiting grade
Reporting To
Head of Museums, Libraries and
Archives
General Purpose
To be lead voice for heritage across the city
To increase participation in Heritage, Libraries and Archives activity utilising (in the first instance) Vivacity
venues and subsequently across the Peterborough district, ensuring excellent customer service,
To work collaboratively with staff at all levels to ensure that all activities within the remit stimulate & promote
participation and achieve agreed business outcomes.
To ensure the development, implementation and delivery of a creative, innovative and relevant programme of
heritage and library events and activities
To lead in creating developing learning and education programmes across Museums, Libraries and Archives
To contribute to the effective operation and delivery of a comprehensive Museums, Libraries and Archives
service as a member of the divisional management team
Responsible for any Financials or Direct Reports
The post holder is the nominated cost centre manager for the services detailed below and responsible to the
budget holder for the effective use and delivery of service within this resource:

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Archaeology Development
Events
Education
The post holder has line management responsibility for:
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Event and Programme Manager
Education Officer
Archaeology Development Officer
Externally funded posts (if applicable)
The post holder has indirect management responsibility for the following categories of staff
(Permanent, Casual and Seasonal):


Volunteers
Casuals
Finance:
Accounting for: up to £400,000
Accountable for up to £200,000
F63 Version 1 (January 2010)
JOB DESCRIPTION
Key Deliverables

To maximise and market the heritage role locally and in the region by acting as an ambassador and key
advocate, in order to attract usage, finance and regional significance for Vivacity and the city
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To develop wide reaching and effective partnerships, both internal and external, to ensure maximum
customer and public benefit

To lead on the integration of a programme of development and educational opportunities across Vivacity’s
portfolio of activities including, heritage, libraries, archives, arts and sport

To deliver agreed outcomes and performance targets as specified in the Business Plan in a timely and
effective manner, advising Head of Museums, Libraries and Archives of any predicted variances as they
arise.
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To establish Flag Fen as a major visitor attraction in the East of England
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To manage heritage programmes and projects (including the Peterborough Heritage Festival), which
meet the aims, strategic vision for Peterborough
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To work collaboratively with stakeholders and organisations to support and encourage them to:
o provide access to the wider community
o develop effective programmes of activity
o link services to citywide service specific strategies
o embrace relevant initiatives

To ensure a project based approach to all development initiatives recording measurable inputs, outputs,
exit strategies, sustainability and performance.
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To take the lead on large scale capital and other major heritage projects
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To be responsible for the effective deployment of staff resources, recruitment of staff, their training and
development and to ensure that the performance of individuals is monitored and reviewed through
supervision meetings and the performance development and review process.

To take an overview of the management of cost centre budgets for the team, monitoring spend against
budgets and taking prompt action to address any deviations, including to develop and deliver annual
revenue and income generation targets.
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To maximise external funding opportunities by researching funding sources and initiatives and developing
bids to provide new and improved services in line with Vivacity’s vision and priorities
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To maximise sponsorship opportunities by working in partnership with Vivacity’s Head of Marketing and
Communications
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To work in close partnership with local, regional and national agencies, such as the /arts Council, English
Heritage and Heritage Lottery Fund.
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To lead, manage, develop and consult with employees to ensure broad and effective service delivery

To keep up to date with industry best practise and developments where these may impact upon the
libraries and heritage services provided by Vivacity.
F63 Version 1 (January 2010)
JOB DESCRIPTION
Requirements - Experience
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Knowledge of the heritage industry and of national and regional developments in heritage
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Experience of managing museums/heritage or visitor attraction spaces (2 years)
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Proven track record of managing the successful development of visitor attractions
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Demonstrable experience of managing and developing a high quality heritage experience/programme
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Delivery of large scale (5,000+ people) events
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Business planning and managing performance to deliver results for customers
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Business and budget management (Revenue £500,000, Capital £500,000)
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Excellent interpersonal skills, including oral and written communication skills.
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Consultation with customers including “hard to reach” groups.
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Analytical and conceptual thinking
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High level skills in handling press and public relations.
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Securing sponsorship (£10,000) from the private sector or equivalent partners
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Ability to develop others
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Ability to create, lead and manage teams to deliver results
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Minimum two years’ management experience of medium sized (10-50) teams
Requirements – Qualifications

Degree in the relevant areas of at least one of the following heritage management, library and information
management, , archives management or equivalent and at least five years relevant experience

Evidence of continuing personal/professional development
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Competent user of ICT
Requirements – Personal Characteristics

Commitment to excellence in customer service and a can do attitude
F63 Version 1 (January 2010)
JOB DESCRIPTION
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Good interpersonal skills including an ability to motivate, persuade and enthuse others
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A starter finisher with high levels of personal motivation and integrity
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Ability to manage complex issues with tact and diplomacy
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A leader who demonstrates best practise with a willingness to share knowledge and experience
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Ability to innovate, adapt and be creative to achieve improvement
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Ability to deal with pressure and competing demands in a logical manner
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Problem solving skills
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Flexible
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Commitment to equality
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Must be able to work flexible hours, including weekends and evenings.
The post holder manages a comprehensive Museums, Libraries and Archives programme development
service with a significantly increased shift towards enabling and supporting others to deliver services as
opposed to direct delivery. The service is delivered through a small team of officers, grant funded posts and
casual staff.
The service is key to developing life skills, social, health & well being related activity and assisting individuals
and organisations to maximise their potential.
Vivacity has benefitted from significant capital investment in its properties including the refurbishment of the
Museum. The role is integral to developing the business and increase occupancy whilst raising standards and
quality of service provided.
The post holder will have responsibility for stakeholder engagement, partnership working, budgetary control
and a relatively small staffing resource.
The post holder will have discretion to act within the broad area of programme development without recourse
to a senior manager. The post holder will manage staff located in a number of different locations.