Questions and Answers
BTA-ONLINE
INTERNET-BANKING SYSTEM FOR LEGAL
ENTITIES
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Table of contents
How to add new account to company? “This BIN already exists” error is displayed ...................................3
How to switch between agreements? ..........................................................................................................4
SWIFT-file with Kazakh letters doesn’t load..................................................................................................4
Slow loading of BTA-Online system ..............................................................................................................4
Payment order cannot be sent to the bank ..................................................................................................4
“Enter” button is not displayed.....................................................................................................................5
When entering the system, “List (0)file” error is displayed ..........................................................................5
Where to download install programs and manuals? ....................................................................................6
When entering the system, “Token is not found or password is incorrect” error is displayed. ...................6
System hangs up when signing documents. .................................................................................................7
How to find a document in the system? .......................................................................................................7
When saving documents: “3(4,5,6….) symbols are distinguished out of 6(7,8,9…)” error is displayed .......8
Foreign currency transfer is denied with “RUB account currency is not found” error being displayed .......8
Where to get password to unblock KazToken key? ......................................................................................8
How to operate in the system? .....................................................................................................................8
User name is not displayed ...........................................................................................................................8
Error on forms ...............................................................................................................................................9
Unlock KazToken key.....................................................................................................................................9
Functional check of KazToken key. .............................................................................................................10
Contact is .....................................................................................................................................................11
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How to add new account to company? “This BIN already exists”
error is displayed
When creating “Payments” document:
Create new payment
Enter IIN/BIN of already existing beneficiary into “IIN/BIN” field and click Magnifying
glass icon
Beneficiaries guide will transfer data of beneficiary chosen by IIN/BIN.
Change beneficiary account, tick saving box, fill out all fields and save payment.
Beneficiary database will contain several same beneficiaries with different settlement
accounts
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How to switch between agreements?
Go to “Guides” tab. Click on Agreement selection form.
Click on the link of necessary agreement.
SWIFT-file with Kazakh letters doesn’t load
All SWIFT-files having Kazakh alphabet should be exported from accounting systems in WIN
coding. Support of Kazakh alphabet is only possible with such coding. If this rule is not
complied with and other coding is selected, import of files into system will be impossible.
Slow loading of BTA-Online system
Please check how other websites are loading. If they do not load, you need to apply to
your internet provider. If other websites are loading well and only BTA-Online is not
loading, you need to contact communication provider and find if any restrictions are set
on websites with SSL encryption protocol.
Payment order cannot be sent to the bank
You signed and sent a payment order to the bank through BTA-Online system, but an hour later
the payment order still displays “For sending” status. Perhaps, a communication failure took
place. You need to contact your account manager to check the status of payment and find reasons
of delay. Also you could have indicated the following operational day as a value date. If your
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payment is a budget payment or intrabank payment (when beneficiary is also serviced in BTA
Bank), the system will not send the payment to the Bank up to the value date indicated in the
payment order.
“Enter” button is not displayed
1. Java program is not installed – you need to install software according to User Manual for
setting workplace in order to start working in BTA-Online system.
2. Several versions of Java are installed – you need to delete all versions of software and
install the software recommended by Oracle according to User Manual for setting
workplace in order to start working in BTA-Online system.
3. Java program is not installed correctly – you need to reinstall software according to User
Manual for setting workplace in order to start working in BTA-Online system.
4. Java program (64 bit) is installed – you need to reinstall software according to User
Manual for setting workplace in order to start working in BTA-Online system with Java
(32 bit)
5. Java program settings are not adjusted – you need to adjust settings according to User
Manual for setting workplace in order to start working in BTA-Online system.
6. The user uses software 7/8 64 bit – you need to copy file according to User Manual for
setting workplace in order to start working in BTA-Online system.
7. As temporary solution, if abovementioned recommendation did not work, we offer you to
try installing the latest version of Java software with last but one Update and/or lowering
security level down to Medium.
When entering the system, “List (0)file” error is displayed
1. Please insert the key to another USB-port and refresh browser.
2. Key is not inserted into USB-port.
3. There may be a problem with operability of the key (it occurs if the key is JavaToken
key); in such case you need to check data display in Tumar according to User Manual for
setting workplace in order to start working in BTA-Online system. If data is not displayed,
you may additionally install native driver of the key and check its operability. If the key
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cannot be read by its native driver, you need apply to your account manager in CSD to
change the key.
Where to download install programs and manuals?
Install programs and manuals are available for downloading from the official website of the
bank http://bta.kz/ru/corp/btaonline/
When entering the system, “Token is not found or password is
incorrect” error is displayed.
1. Password was entered incorrectly
2. Token is not inserted into USB-port
Token does not work (see question When entering the system, “List (0)file” error is
displayed)
3. Profile in Tumar software is set incorrectly, setting should be done according to User
Manual for setting workplace in order to start working in BTA-Online system.
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System hangs up when signing documents.
Settings of Java program are not adjusted – you need to adjust settings according to User
Manual for setting workplace in order to start working in BTA-Online system.
How to find a document in the system?
Go to “Documents-Payment Record form”.
Set entry data for search and click “Find” button
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When saving documents: “3(4,5,6….) symbols are distinguished
out of 6(7,8,9…)” error is displayed
The amount of payment has integer and fraction numeric expressions and is written with
comma. The integer and fraction numeric expressions of the amount must be separated
with full point.
Foreign currency transfer is denied with “RUB account currency
is not found” error being displayed
Currency of beneficiary account is indicated as RUB, while it should correspond to the
currency of your account of debiting, i.e. RUR. Change currency of beneficiary’s account.
Where to get password to unblock KazToken key?
To receive password to unblock KazToken key, please apply to your account manager in
CSD.
How to operate in the system?
To get acquainted with functionality of the system, you need to download User Manual
from the official website of the bank http://bta.kz/ru/corp/btaonline/
User name is not displayed
Login was made through browser different from IE.
IE browser v. 10 is installed, you need to adjust settings according to User Manual for
setting workplace in order to start working in BTA-Online system.
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Error on forms
You need to set parameter of update of saved webpages in IE browser.
To do this, you need to go to “Service-Internet options-General tab”, and then click on
“Properties” button in “History of review” section.
In “Temporary files and log properties” window choose “Check update of saved pages at
every visit of websites” and save this setting
Unlock KazToken key.
In case blocking your key (KazToken) you need to download the program by clicking on the
utility KAZTOKEN bank site at http://bta.kz/ru/corp/btaonline/ under Utilities. Next, open the
program, which is downloaded by you earlier.
In the empty field enter the password to unlock and click on buttom "Unlock"
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Functional check of KazToken key.
The functional check of (token) key can be checked by installing additional software. Download
that, on the site of the manufacturer of the device at:
http://kaztoken.kz/downloads/ktDrivers.x86.v.2.73.00.0408.exe (for 32-bit system)
http://kaztoken.kz/downloads/ktDrivers.x64.v.2.73.00.0408.exe (64-bit system)
After installing the software, which is downloaded by you earlier, connect to a computer (token)
key and open the program. If the button "Login" enabled (as shown in pic.). In this case the
(token) key is working.
When the button "Login" is not active in this case, you must replace key by contacting the CSC
to the servicing account manager
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Contact is
Contact details
Customers – users of BTA-Online system may use the advantages of Call-Center established for
rendering consulting services:

for Almaty - tel.: 2500-252

for all regions of Kazakhstan – tel.: 8-8000-800-111 (toll-free number)
Working schedule
Monday, Tuesday, Wednesday, Thursday, Friday: 8:00 a.m. - 9:00 p.m.;
Saturday, Sunday, holidays: 9:00 a.m. - 6:00 p.m.
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