Middlesex CC Student Technology Resources
Updated 2/16/2016
Part 6 – Help & Tech Support
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Student Technology Resources at MxCC. Part 6: Help and Tech Support
The following video tutorial is presented by the Distance Learning Department at Middlesex
Community College in Middletown CT.
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Middlesex Community College offers students many online and technology services such as On
Campus Computers, MyCommNet, Student Self-Service, Blackboard Vista and Library
Databases. Often, students will have questions and need assistance in troubleshooting access
to these systems using their NetID and Password.
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Online Student Technology Resources are available by going to
www.mxcc.commnet.edu/content/stechresources.asp.
You may also access these resources by going to the MxCC Homepage at
www.mxcc.commnet.edu.
Click on Current Students Link and then
Click on Student Technology Resources link in the drop-down menu.
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Once you are on the Student Technology Resources web page, click on the MyCommNet Video
Instructions for Students link.
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For students taking fully online courses, on-campus orientations are provided to help first time
online students get familiar with:
The online learning interface, basic online class tools, and tips on how to succeed as an online
student.
The orientation schedule may be found at:
www.mxcc.commnet.edu/Content/Campus_Orientation.asp
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You will find on-campus computers in:
Wheaton Hall room 305 – PC lab
Snow Hall Room 412 - Mac Lab
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In the Library in Chapman Hall – PCs, Mac
And the Student Lounge
WiFi Hotspots are available in the:
Student Lounge in Founder’s Hall and the
Library Common area in Chapman Hall
Meriden Center also has PC Labs in Rooms 404 & 407.
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If you have forgotten your NetID, you may look it up online at
https://www.commnet.edu/netid/lookupnetid.asp
At this web site, enter your last name, your date of birth, and the last 4-digits of your social
security number. Then select the Click Here to Search button to get your NetID.
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If you need to reset your NetID Password, you may first try to reset it online by going to
my.commnet.edu
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Once you are at my.commnet.edu, click on the Forgot Your Password? Link.
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Follow the steps to reset your password.
You MUST know the answer to you Security Question to use the online NetID password web
site.
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If you are not able to reset your NetID password online, or need assistance with your NetID, you
may contact IT services, Distance Learning, Records Office or the Meriden Front Desk.
The contact information for these offices is posted at
www.mxcc.commnet.edu/Content/Resetps.asp
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The Admissions Office will assist you with admissions and registration if you are a new, first-time
student.
If you have questions about Student Self-Service, the admissions office may also assist you.
You may contact the Admissions staff by calling 860-343-5719 or by going to Room 153 in Founders
Hall.
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The Records Office will assist you with registration, adding/dropping courses, official transcripts, and
changing your personal information
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If you have questions about Student Self-Service, the records office may also assist you.
You may contact the Records Office staff by calling 860-343-5724 or by going to Room 153 in
Founders Hall.
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The IT help desk staff may assist you with using a college computer and logging on to
MyCommNet with NetID and Password.
You may contact the IT help desk staff by calling 860-343-5711, by going to Room 304 in
Wheaton Hall or by emailing them at mx-it@mxcc.commnet.edu.
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The staff in Distance Learning may answer your questions about Blackboard Vista,
MyCommNet, and Student Self-Service.
You may contact the distance learning staff by calling 860-343-5756, going to Rooms 632 & 633
in Chapman Hall or by emailing us at mxccdistance@mxcc.commnet.edu.
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The college library staff offers assistance with library databases and information literacy
training for students.
You may contact the library staff by calling 860-343-5830, going to Chapman Hall first floor or
emailing them at mx-library@mxcc.commnet.edu.
Visit the library web site for hours, services, and more information at
www.mxcc.commnet.edu/Library
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Visit our college web site at www.mxcc.commnet.edu.
It provides new and continuing students with a wealth of information about technology
resources and academic services.
By clicking on Current Students, you will see the drop-down menu with links to distance
learning, technology resources, library, and other support services that may answer many of
your questions.
In addition to the college web site, you may ask your professor or department secretary to
direct you to appropriate offices for assistance.
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