(Insert company name) Section: Emergency Procedures Quality System Register Manual FIRE AND EMERGENCY PROCEDURES FOR (INSERT COMPANY NAME) Prepared by (Insert name) EMERGENCY EVACUATION PROCEDURES (Insert company name) Coominya Date Issued: 1st November 2006 Revision No: 5 Revision Date: 5th September 2008 Approved by Employee Resources Manager Confidential Commercial Information Page 1 of 19 (Insert company name) Section: Emergency Procedures Quality System Register Manual ACTION IN THE EVENT OF FIRE 1. ALERT PERSONS NEARBY 2. SUMMON SUPERVISOR/AREA WARDEN 3. CALL FIRE BRIGADE * PRESS MANUAL CALL POINT, AND * DIAL 000 * ALERT RECEPTION (9) & SECURITY (758) 4. ATTACK FIRE WITH AVAILABLE EQUIPMENT (if safe to do so) 5. EVACUATE, CLOSING DOORS BEHIND YOU 6. REPORT TO THE EVACUATION ASSEMBLYAREA Date Issued Revision Approved by Employee Resources Manager Confidential Commercial Information Page 2 of 19 2 (Insert company name) Section: Emergency Procedures Quality System 3 Register Manual EVACUATION PROCEDURES Staff (alert tone) 1. On hearing the alert tone (beep-beep-beep) stand by your work stations/area until the `all clear' is given, or take actions as directed by the Area Warden. (evacuation tone) 1. On hearing the evacuation tone (whoop-whoop-whoop) move to the nearest safe fire exit and proceed out of the building. Where practical, shut down equipment, if safe to do so. Remain calm, walk in an orderly fashion, don't run. DO NOT stop at locker rooms to change out of your white uniforms. 2. Contact Receptionist (9) or Security (758) who will ring Emergency Services as instructed. An Administration Area Warden will open the southern access gate and the northern access gate. Receptionist will contact security to advise of emergency. 2. If you have members of the public/contractors visiting your area escort these people to the nearest safe exit and ensure they exit the building with you. 3. On exiting the building walk to the assembly point on the grassed area (adjacent to main car park). Do not re-enter the building until directed. * Do not wait to turn off lights or pack up belongings. Do not take brief cases or other bulky items that are likely to constrict your escape. *NO UNAUTHORISED PERSON WILL BE ALLOWED ENTRY TO THE SITE WHETHER IN A VEHICLE OR ON FOOT. Date Issued Revision Approved by Employee Resources Manager Confidential Commercial Information Page 3 of 19 (Insert company name) Section: Emergency Procedures Quality System 4 Register Manual EVACUATION PROCEDURES Emergency Control Team Personnel (alert tone) 1. On hearing the alert tone the Chief/DeputyWardens report to the Fire Indicator Panel located in the entrance foyer. Areas wardens will be on standby to receive instructions from Chief Warden via communication system. Warden helmets should be collected at this stage. Chief Warden will direct Area Wardens to investigate the cause of the alarm and take the necessary action to give the ‘all clear' or commence evacuation, as appropriate. 2. All Area Wardens investigate their area of responsibility, checking for a possible fire or cause of the alarm and report findings to the Chief Warden and act on his/her directions. 3. At the earliest possible opportunity the Assistant General Manager (Nicol Hingst 0438 279242) & Operations Manager (Greg Meyers 0407 120687 and Plant Engineer (Patrick Groves – 0419 704927) are to be notified of the emergency. (evacuation tone) 1. On hearing the evacuation tone (which will have been initiated by the Chief Warden, Area Wardens should co-ordinate the evacuation of their area. Actions include: (1) (2) (3) (4) Search the area and ensure all personnel have evacuated. Direct a Warden to assist visitors to evacuate. Once all personnel have evacuated, evacuate the area ensuring the door closes behind you. Report to the Chief Warden and then move to the assembly area. NO PERSON IS TO RE-ENTER THE BUILDING WITHOUT FIRST GAINING PERMISSION FROM THE ASSISTANT GENERAL MANAGER. UPON CLEARANCE FROM QUEENSLAND FIRE & RESCUE SERVICE, THE ASSISTANT GENERAL MANAGER WILL ADVISE ALL PERSONNEL WHEN IT IS SAFE TO RETURN TO WORK. Date Issued Revision Approved by Employee Resources Manager Confidential Commercial Information Page 4 of 19 (Insert company name) Quality System Section: Emergency Procedures 5 Register Manual EMERGENCY PROCEDURES – GENERAL INFORMATION (Insert company name) Introduction Emergency procedures are established for the overall protection and control of building occupants in the event of an emergency. The emergency procedures detail actions to be taken during the initial stages of an emergency, prior to the arrival or in fact on arrival of the appropriate emergency service. Emergency procedures provide guidelines to both staff involved in the Emergency Control Team and the general staff / occupants of a building. In the event of an emergency they establish procedures to evacuate all personnel from the building and to a safe assembly area. Emergency procedures are also established to meet the requirements of Part 2 of the Queensland Building Fire Safety Regulation 1991 and Australian Standard AS 3745. Purpose The aim of these instructions is to outline; * * the Emergency Control Team, their roles and responsibilities, and the procedures to be followed in the event of an emergency. Types of Emergencies The types of emergencies that may require the implementation of the emergency procedures include: a. b. c. d. e.. f.. g. h.. i.. j.. Fire, Smoke Medical Gas leak (Ammonia or Carbin Dioxide CO2, LPG) Bomb Threat Civil Disorder Fire in adjacent building Breakdown of Building Services Structural Failure, or On direction of an Emergency Service. Emergency Control Team (ECT) The ECT for this facility consists of: a. b. c. Chief Warden - White Helmet (CW). Deputy Chief Warden - White Helmet (DCW). Area Wardens (one per area) - Red Helmet. Emergency Response Team (ERT) a) Date Issued Revision Plant Engineer Approved by Employee Resources Manager Confidential Commercial Information Page 5 of 19 (Insert company name) Section: Emergency Procedures b) Quality System 6 Register Manual Maintenance Team These personnel have accepted the onerous but most important task of ensuring the safety of all building occupants in the event of an emergency. Management will ensure all possible assistance be given to them in carrying out their duties. Duties and responsibilities of the ECT are outlined on page three and a list of all ECT personnel is contained at Annex A of this section. It should be clearly understood that the primary role of the ECT is to ensure the safety of personnel / visitors in the event of an emergency and the orderly evacuation of these personnel when and if the situation arises that requires movement away from danger to a safe area. Fire Protection Fire protection equipment installed within the building consists of: a. Manual Call Points (MCP) are located in the reception area and throughout the factory area. In the event of a fire the glass in the MCP should be broken and the button inside pushed. This will activate the building alarms, bell, and evacuation system. The central fire alarm panel will highlight area of emergency. b. Water Sprinklers have been installed throughout the whole building (roof space included). Water sprinklers are ceiling mounted and operate by detecting heat and will activate when the temperature reaches 68 degrees C. This will activate the building alarms, bell, and evacuation system. The central fire panel will highlight area of emergency. Pump station will sense a drop in pressure and pumps will start. c. Smoke Detectors are installed in the laboratory, MCC room, Test Kitchen, and corridor of the Factory offices. Smoke detectors provide early warning of fire by detecting smoke in the incipient stage of a fire. On the activation of a smoke detector the building alarms, bell and evacuation system will activate. The central fire alarm panel will highlight the area of emergency. d. Alarmed perimeter doors are installed throughout the building. These doors provide early warning if activated by personnel discovering a fire and a means of exit from the building. The opening of a fire alarm door will activate the building alarms. e. Fire Hose Reels and Extinguishers are installed throughout the building. All staff are to ensure they are aware of the fire equipment located in their area and how to operate the equipment. IT IS EXTREMELY IMPORTANT TO ONLY USE FIRE HOSES AND EXTINGUISHERS IF IT IS SAFE TO DO SO. f. An evacuation system is installed throughout the building with the central control panel located in the front foyer area. The evacuation system can be operated manually or operates automatically on the activation of any type of fire alarm originating from within the building, except the alarmed perimeter doors. On initial activation the evacuation system will sound an `alert' signal (beeping sound). If the system is not attended to by the Date Issued Revision Approved by Employee Resources Manager Confidential Commercial Information Page 6 of 19 (Insert company name) Section: Emergency Procedures Quality System 7 Register Manual Chief or Deputy Wardens it will go into evacuate mode (whooping sound) after a delay of two minutes. The system will continue if left in automatic mode and if switched to manual mode will cease to operate and must then be manually reset. g. Finished Product & Raw Meat Freezers are run on a dry system. In the event of a fire, the thermal wire will pick up the heat and also needs to burst a sprinkler bulb, and in turn will reduce the pressure in the system. Once this is sensed in the valve room that there has been: 1) 2) thermal wire pick up from the heat, as well as the pressure drop from the bulb bursting on the sprinkler head this will then trigger the water valve to open up and activate the sprinkler system in the freezers. h. Pump Station is run by one electrical motor pump and one diesel operated pump. In the event of a fire the electrical pump will be the first call to priority. If a total power failure/blackout or electrical fire is detected, the diesel pump will automatically start up and take over. The pump station is linked to two 500,000 litre reservoirs. Gas Protection The plant is fitted with CO2 and Ammonia Detection Alarm system. Both gases will activate the same alarm. Lights at either end of the production floor will also activate as the alarm sounds and indicates which gas is the hazard. The alarm is a very high pitched continuous siren which is uncomfortable to bear without hearing protection. Evacuation Drills Evacuation drills are an integral part of the overall fire / emergency safety procedures. They are conducted to not only test the ECT, but to familiarise all building occupants with the procedures to be adopted in the event of an emergency that will necessitate evacuation. It is most important that all occupants of the building participate in these drills and management will provide full support for the drills. Evacuation drills will be conducted once very six months. The inconvenience to people to participate in an evacuation drill once every six months is outweighed by the advantages. Date Issued Revision Approved by Employee Resources Manager Confidential Commercial Information Page 7 of 19 (Insert company name) Section: Emergency Procedures Quality System 8 Register Manual Emergency Response Plan for Chemical Spill / Release Purpose A standardised chemical spill and release plan is necessary to ensure the safety of employees and persons at this facility in the event of a chemical spill or release. This plan establishes specific policies and procedures to ensure the safe and timely evacuation if a chemical spill or release should occur. Background Information This plan deals specifically with procedures for emergency operations in the event of an ammonia / carbon dioxide (CO2) or liquid petroleum gas spill / release. Our refrigeration system uses Anhydrous Ammonia and Carbon Dioxide and as much as 6,000kgs and 50,000 litres respectively can be on site at any one time. Ammonia vapours can be toxic, irritating and corrosive. Contact with liquefied gas may cause burns and / or frostbite. Ammonia’s intense odour is impossible to ignore, making it a self alarming chemical. The intense odour will often prevent a person from voluntarily remaining in an area even though the concentration may be relatively harmless. In concentrations between 16-25% as a gas in the atmosphere, and if you have an ignition source of 750 degreec C, it will explode. Carbin Dioxide (CO2) is a colourless liquid / vapour and has no odour warning properties. This gas / vapour is heavier than air and may accumulate in confined spaces particularly at or below ground level. High concentrations cause rapid circulatory insufficiency. Contact with the product may cause cold burns or frostbite. In high concentrations may cause asphyxiation. Low concentrations cause increased respiration and headache. Policy AFC’s policy is that designated, trained refrigeration technicians shall attempt to control the release of ammonia or CO2, IF SAFE TO DO SO. These technicians have been trained in the proper use of respirators, SCBA, and ammonia / CO2 leak detection and repair. They are to be familiar with the hazards of ammonia and CO2 and are to be trained in procedures necessary to limit the effects of ammonia or CO2 in the event of a leak. IT IS PARAMOUNT AT ALL TIMES THAT PERSONAL SAFETY IS ENSURED BEFORE ATTEMPTING TO CONTROL A LEAK. Employee Notification Employees may be notified of a chemical emergency by their Supervisor, Area Wardens or an alarm will sound and all employees must treat this as an emergency. Hand held radios are the primary means of communication in the event of an emergency. Evacuation Routes Evacuation routes are posted throughout the facility. It is the responsibility of all employees to know the proper evacuation routes. Date Issued Revision Approved by Employee Resources Manager Confidential Commercial Information Page 8 of 19 (Insert company name) Quality System Section: Emergency Procedures 9 Register Manual In the event of a CO2 gas emergency, pack-off, palletising, box making and maintenance staff will be evacuated through the dry goods area to the main assembly point. Formax, blending, batching and rework staff will evacuate through the front factory doors to the main assembly point. Assembly Area The assembly area in the event of a chemical spill or release will be determined based on wind direction. The primary area in the event of an evacuation due to a chemical spill or release is 100 metres upwind of the employee car park. The assembly area will be announced with the evacuation notice. Visitors, Contractors and Truck Drivers Visitors are the responsibility of the employee whom they are visiting. Contractors are the responsibility of those persons administering the individual contracts. Truck drivers are the responsibility of the Logistics Supervisor where the truck is loading or unloading. Employees that are out of their work area should proceed to the assembly area in the event of an evacuation, via the nearest safe exit. Duties and Responsibilities All Employees 1. 2. 3. In the event of a chemical emergency, the employee(s) discovering the spill or leak must notify their Supervisor immediately. Remain calm and orderly in the event of an evacuation. Follow directions given by Supervisor / Area Warden. All wardens, supervisors and maintenance are required to be trained in chemical procedures. Supervisor / Chief Warden (white helmet-CW) 1. 2. 3. 4. 5. 6. Upon notification the Supervisor shall immediately report to the scene and quickly assess the situation by determining the size and exact location of the spill or release. Additional observations include the specific chemical, or if there are injured employees in need of first aid. Sound evacuation alarm if needed. The Chief Warden is responsible for identifying the hazards and / or hazardous conditions of the emergency. If an evacuation is called, the Chief Warden is responsible for making the evacuation announcement and determining the assembly area. The announcement for evacuation is – “Attention all employees; this is an evacuation notice. Evacuate to the ___________ Assembly area. The emergency is located in the _____________ area of the plant. Use evacuation routes that avoid the __________________ area of the plant.” Call Maintenance and Security immediately. When calling Security and Maintenance remain calm and include as much information as possible. If necessary, Supervisor may evacuate the immediate area. Notify Reception / Security to call Emergency Services giving as much detail as possible. The Chief Warden is responsible for providing emergency instructions and providing on-scene leadership to all individuals having a responsibility in this plan. Date Issued Revision Approved by Employee Resources Manager Confidential Commercial Information Page 9 of 19 (Insert company name) Section: Emergency Procedures 7. 8. 9. Quality System 10 Register Manual The Chief Warden is responsible for receiving the roll call, giving additional direction as needed, and providing assistance to emergency services as required. Keep an accurate log and documentation of the emergency. Monitor communication between all individuals with responsibilities in the plan. Area Wardens (Red helmet) 1. Area Wardens will ensure the area is clear by checking their area of responsibility and assist Chief Warden as needed. 2. Upon announcement by the Chief Warden, Area Wardens shall escort employees by the safest evacuation route to the designated assembly area and provide assistance to employees with disabilities. Area Wardens shall ensure that the employees remain calm and orderly during the evacuation. 3. Immediately account for all employees and report roll call, along with an injury or missing employee report to the Chief Warden. The last known location of missing employees shall be reported to the Chief Warden. 4. Additional direction as given by the Chief Warden. 5. Ensure that employees remain calm and orderly in the assembly area and assess any injuries incurred during the evacuation. Security 1. 2. 3. 4. 5. Control traffic entering complex during the emergency. Initial direction to emergency service personnel entering complex, i.e. fire ambulance, police, hazmat team. Assist in crowd and press control. Ensure that the visitor’s log is available during roll call. Ensure that visitors do not leave. Maintenance 1. 2. 3. 4. 5. 6. Responsible for responding to emergencies and extinguishing “incipient stage” fires. Assist outside utility companies or emergency service personnel with information as needed. Ensure that production equipment is shut down, ONLY IF SAFE TO DO SO. Redirect any employee that may attempt to exit through a “danger area”. Conduct facility sweep to ensure all employees have evacuated, ONLY IF SAFE TO DO SO. Additional duties as directed by Chief Warden. Emergency Response Team 1. 2. Responsible for shutting down critical operations in the event of an emergency, ONLY IF SAFE TO DO SO. Specifically they are responsible for shutting down – CO2, Ammonia System, Electrical, LPG, Boilers and Waste Water System. Date Issued Revision Approved by Employee Resources Manager Confidential Commercial Information Page 10 of 19 (Insert company name) Section: Emergency Procedures Quality System 11 Register Manual Emergency Services – Incident Commander (ESIC) On arrival of the Queensland Fire & Rescue Service (QFRS) notification of an existing, imminent or potential emergency situation, the ESIC will immediately identify the character, exact source, amount and extent (affected area) of the release / spill. The ESIC is responsible for providing technical assistance to the Chief Warden. It is the responsibility of the ESIC to 1. 2. 3. 4. 5. 6. 7. 8. Set up the Command Centre / Hazmat Equipment. Liaise with Chief Warden Direct the QFRS Hazmat Team. Designate the exclusion, contamination reduction and support zones. Ensure that only trained, properly equipped personnel enter the exclusion and contamination reduction zones. Ensure that decontamination procedures are followed before entering and leaving the exclusion zone. Alter, suspend or terminate activities when the IDLH (immediately dangerous to life and health) atmospheres or when conditions could involve imminent danger. Documentation and reporting upon termination of emergency activities. QFRS Hazmat Team / AFC Refrigeration Technicians The QFRS Hazmat Team is comprised of local emergency service personnel and in conjunction with AFC Refrigeration Technicians will respond, under the direction of the ESIC to the chemical spill / release. AFC technicians will be consulted prior to any entry. First Aid Team The primary responsibility of the First Aid Team is to provide emergency first aid care to injured individuals in the event of an emergency. Duties include: 1. 2. 3. 4. Following direction given by the Chief Warden, Safety Officer or Security. Assist in administering first aid treatment as needed. Assist in directing outside emergency medical personnel where needed. Assist in delivering first aid supplies where needed. NOTE: Decontamination will rest with the QFRS. In conjunction with the evacuation or rescue, the ESIC, and the Safety Officer must use available information and reconnaissance (including air sampling or monitoring and witness accounts) to assess severity of situation. The following are guidelines for the ESIC, Chief Warden and Safety Officer. Immediate Considerations 1. Extent of spill or release 2. Hazards to personnel 3. Importance and feasibility of confinement, isolation of spill or release. 4. Establishing work zones. Date Issued Revision Approved by Employee Resources Manager Confidential Commercial Information Page 11 of 19 (Insert company name) Section: Emergency Procedures - Quality System 12 Register Manual Exclusion zone – the contaminated area. Contamination Reduction zone – the area where decontamination takes place Support zone – the uncontaminated area where workers should not be exposed to hazardous conditions. Collected Data to be evaluated could include monitoring / sampling data reconnaissance reports visual assessments witness accounts method of release climatic conditions Decisions to be made promptly include associated / consequential hazards levels of PPE required (QFRS will provide this as part of hazmat team) equipment needed number of entries and size of entry teams (QFRS will determine this) hazards to surrounding area notifications to be made to local, state, and federal authorities and emergency services. Post Response Activities Decontamination – undertaken by QFRS determine the number and layout of decontamination stations. Determine appropriate decontamination equipment needed. Establish procedures to prevent contamination to clean areas. Establish methods and procedures to minimise worker contact with contaminates during removal of PPE. Post Accident Reporting / Documentation Corporate State, Federal, Local Environmental Authority Dept of Workplace Health & Safety (serious bodily injury / dangerous event / work caused illness) Incident Investigation Post Response Critique Evaluation Replenish Emergency Supplies Refer to Work Instructions OHS-1016 and OHS-1017 for further information. Date Issued Revision Approved by Employee Resources Manager Confidential Commercial Information Page 12 of 19 (Insert company name) Section: Emergency Procedures Quality System 13 Register Manual Procedures for Medical Emergency MINOR INJURY (requires first aid treatment) Obtain first aid from a qualified first aider on the site. First Aider determines if medical treatment is required. The supervisor will fill out incident report and forward it to the Employee Resources Manager. SERIOUS INJURY (requires doctor or hospital treatment) Summon First Aider on site, Supervisor and Employee Resources Manager. First Aider determines if medical treatment is required. The First Aider ensures that the patient is transported to doctor/hospital via ambulance or in some circumstances a taxi or company vehicle may be appropriate to convey patient to seek medical assistance. The Supervisor shall ensure that the Security Guard is notified and the ambulance is directed to the patient. The First Aider will notify Hospital (Ipswich-3810 1111 or Esk–5424 4600) or Doctors’(James 54261855, Crowley 54261560) that patient is on the way. The Supervisor/First Aider will ensure that the patient takes a “Contact with Doctor Letter” advising of AFC’s suitable duties programme and a blank “work capabilities checklist” with him/her. If it is a chemical related injury, give patient/ambulance a copy of the relevant MSDS to take with them. The Supervisor/First Aider shall fill out the incident report and forward it to the Employee Resources Manager. The Assistant General Manager, Operations Manager and Employee Resources Manager shall be immediately notified. Notification of next of kin shall be as per the injured person’s instructions or by the relevant Supervisor. The Employee Resources Manager will notify Department of Workplace Health & Safety if required. CRITICAL INJURY (requires urgent, on site attention by qualified person/ambulance). Summon First Aider on site, Supervisor and Employee Resources Manager. Isolate or remove any sources of danger. First Aider determines if medical treatment is required. The Supervisor/First Aider ensures ambulance (000) and or Doctors (James 54261855, Crowley 54261560) are summoned. The Supervisor shall ensure that the Security guard is notified and the ambulance is directed to the patient. Do not move patient if there is a risk of making the condition worse. The Supervisor/First Aider will ensure that the patient takes a “Contact with Doctor Letter” advising of AFC’s suitable duties programme and a blank “work capabilities checklist” with him/her. The Supervisor/First Aider shall fill out the incident report and forward it to the Employee Resources Manager. Notification of next of kin shall be as per the injured person’s instructions or by the Supervisor. Date Issued Revision Approved by Employee Resources Manager Confidential Commercial Information Page 13 of 19 (Insert company name) Quality System Section: Emergency Procedures 14 Register Manual Urgently notify the Assistant General Manager, Operations Manager, and Employee Resources Manager. The Employee Resources Manager will notify Department of Workplace Health & Safety if required. Procedure for Bomb Threat When a Bomb threat is received and, or a suspicious item is found the police are to be notified and the premises is to be EVACUATED as per the Evacuation Drill. When a bomb threat is received it is normally over the phone. The following information should be noted, where possible, during or immediately after the telephone call. When the caller hangs up, DO NOT HANG UP THE PHONE. The call trace can be arranged by the police. QUESTIONS TO ASK 1. When is the bomb going to explode? 2. Where is the bomb located? 3. When did you put it there? 4. What does the bomb look like? 5. What kind of bomb is it? 6. What will make the bomb explode? 7. Did you place the bomb? 8. What is your name? 9. Where are you? 10. What is your address? EXACT WORDING OF THREAT REPORT THE CALL IMMEDIATELY TO: 1. 2. 3. 4. Your Supervisor Assistant General Manager Operations Manager Workplace Health & Safety Officer NOTE: Date Issued Revision Approved by Employee Resources Manager Confidential Commercial Information Page 14 of 19 (Insert company name) Section: Emergency Procedures Quality System Register Manual THE CALLERS VOICE: Accent? Speech impediment (specify ) Voice (loud, soft etc) Speech (fast, slow etc) Diction (clear, muffled etc) Manner (calm, emotional etc) Did you recognise the voice? If so, who do you think it was? Was the caller familiar with the area? THREAT LANGUAGE Well spoken? Incoherent? Irrational? Taped? Message read by caller? Abusive? Other? OTHER Sex of caller? Estimated age? CALL TAKEN Time............................Date........................................ Duration of call....................................... Number called........................................ Date Issued Revision Approved by Employee Resources Manager Confidential Commercial Information Page 15 of 19 15 (Insert company name) Section: Emergency Procedures Quality System 16 Register Manual ANNEX A TO EMERGENCY PROCEDURES (Insert company name) EMERGENCY CONTROL TEAM - PERSONNEL as at: (insert date) Note: Pencil entries only. Chief Warden: Day / Afternoon Shift Max Linde Phone: Ext Ext Area Wardens Day Shift Afternoon Shift Sanitation Maintenance Administration Laboratory EMERGENCY RESPONSE TEAM - PERSONNEL as at: (insert date) Insert personnel Date Issued Revision Approved by Employee Resources Manager Confidential Commercial Information Page 16 of 19 (Insert company name) Section: Emergency Procedures Quality System Register Manual ANNEX B TO EMERGENCY PROCEDURES (Insert company name) EMERGENCY CONTROL TEAM - FIRST AID PERSONNEL as at: ( insert date) Note: Pencil entries only. Day Shift Afternoon Shift Sanitation Date Issued Revision Approved by Employee Resources Manager Confidential Commercial Information Page 17 of 19 17 (Insert company name) Quality System Section: Emergency Procedures 18 Register Manual EMERGENCY TELEPHONE NUMBERS OUTSIDE EMERGENCY NUMBERS - (DIAL “0” FIRST) when calling from AFC A/H AMBULANCE, POLICE, FIRE BRIGADE 000 POISONS INFORMATION CENTRE 131126 131126 ELECTRICITY SUPPLY 136262 136262 AMMONIA (SPECTRUM) 3867 9512 IPSWICH GENERAL HOSPITAL 38101111 38101111 ESK GENERAL HOSPITAL 5424 4600 5424 4600 STATE EMERGENCY SERVICE 32021711 32021711 32801878 0417 072 491 DR DR W/PLACE HEALTH AND SAFETY (General and serious bodily injury) (Insert company name) CONTACTS Date Issued Revision MOBILE HOME Approved by Employee Resources Manager Confidential Commercial Information Page 18 of 19