THE WELLNESS PLAN MEDICAL CENTERS
POSITION DESCRIPTION
POSITION TITLE: Residency Clinical Supervisor
1.
DIVISION:
DEPARTMENT:
Medical Centers
BASIC NATURE OF POSITION:
The Residency Clinical Supervisor manages and coordinates the day-to-day administrative functions
of the residency clinical program, including the supervision of assigned clinical staff and non-clinical
staff.
2.
ORGANIZATION STRUCTURE:
This position reports to:
Medical Director
This position supervises:
Number of employees directly supervised:
Total number of employees indirectly supervised:
3.
Ex:
Ex:
Non-Ex:
Non-Ex:
EDUCATION EXPERIENCE:
A.
Formal education required:
 Bachelor’s degree in health or related field or equivalent work experience.
 Credentialed in one of the following:
- Certified Medical Assistant. Must be a graduate from an accredited NCCA Medical
Assistant Program
- Licensed Practical Nurse
- Registered Nurse
B.
Experience/skills/ability required (number of years and type):
 Minimum three (3) years clinical experience, with one year of management/supervisory
or leadership experience required.
 Clinical work experience as a Certified Medical Assistant, Licensed Practical Nurse or
Registered Nurse.
 Familiarity with managed care and healthcare insurances, Medicaid and Medicare
knowledge/experience an asset.
 Ability to independently solve problems, resolve issues, instruct and/or delegate as
necessary in order to provide leadership for the clinical operations of the practice.
 Understanding of clinical disciplines and issues.
 Good leadership and organizational skills in order to maximize patient flow and provide
customer satisfaction.
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POSITION TITLE: Residency Clinical Supervisor
Experience/skills/ability required cont’d:
 Excellent communications skills in order to communicate verbally and in writing to coworkers, physicians, subordinates and patients.
 Ability to accurately document and collect patient data in order to maintain clinical
records.
 Excellent customer service orientation skills necessary to deal effectively with various
levels of hospital personnel, outside customers and community groups.
 Computer literate, including Microsoft Word, Microsoft Excel.
 Ability to work with a high level of cultural diversity.
 Flexibility to work occasionally, as needed, at a health center other than the one
permanently assigned.
 Valid Michigan driver’s license.
C.
Further formal education which is not required but which may be desirable:
None
D.
Additional knowledge, skills and abilities which are not required but which may be
desirable:
Experience working for a Federally Qualified Health Center (FQHC).
E.
Specialized training and/or certification/license:


Current certification, registration and/or licensure to practice in the State of Michigan, as
applicable
CMA: Current certification with American Association of Medical Assistants (AAMA),
American Medical Technologists (AMT); American Registry of Medical Assistants
(ARMA); National Center for Competency Testing (NCCT). AAMA certification preferred.

CMA: Graduation from an accredited program AND certification by an NCCA certified
agency.

Current BLS (Basic Life Support) certification required.
4. PRIMARY RESPONSIBILITIES:
A.
B.
C.
D.
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F.
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L.
Coordinates the day-to-day operations of the residency clinic, including customer service, clerical
functions, patient scheduling and registration, telephone interface, outreach, medical records, social
work, nutrition and referrals.
Coordinates and ensures adequate staffing at the residency clinic at all times.
Coordinates office operations and procedures, such as bookkeeping and record keeping,
preparation of payroll, information management, filing systems, requisition and storing of supplies,
and clerical/financial assistance services to Ensures uniformity with the other health centers.
Input all Resident schedules, employees and Attendings.
Super user of EHS Program (electronic Medical Record System).
Ensures daily billing.
Ensures daily patient care and safety.
Audit charts (Joint Commission Compliance).
Oversee Clinic operations.
Act as liaison between patients and all staff
Schedule staff to meet all needs of the residents.
Monthly inspections of all areas (Joint Commission Compliance).
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POSITION TITLE: Residency Clinical Supervisor
PRIMARY RESPONSIBILITIES Cont’d:
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Analyze financial reports.
Occasional fill in for Clinical Medical Assistant.
All CAQH updates on all Attendings.
Monthly staff meetings for four departments.
Tracking of all stored medical records.
Orientating and continuing education of residents; schedules and documentation.
Schedule Attendings in clinic according to resident need and GME rules.
Handling Buddy list for residents.
Liaison between Chief Residents and Clinic.
Taking care of patient complaints or issues with residents.
Oversee medical Assistants to Ensures correct teaching skills.
Clinical training of students and floats.
Oversee Medical Receptionists for teaching of residents from scheduling point of view and from
Hospital to outpatient visits.
Ensures day-to-day operations.
Inpatient billing from teaching rounds.
Teaching process of referrals, precertifications and minor procedures.
Daily Huddles for continuous clinic changes, updates and patient safety
Monthly Residency Competency Committee
Resident Evaluations yearly (Manager, staff and patients).
Monthly faculty meetings.
Update all staff competencies yearly.
Performance evaluations of all staff yearly.
PCMH and PCMH-N Implementation (Write policies and procedures, provide and create
processes).
Demonstrates and actively promotes an understanding and commitment to the mission of The
Wellness Plan Medical Centers through performing behaviors consistent with the Trinity Health
Values.
Coordinates schedules and ensures that employees complete appropriate and required in-service
and other on-the-job training.
Coordinates and works with residency clinic staff, security and maintenance to ensure a safe
environment for all staff, patients and visitors. Ensures that incidents involving staff, patients or
visitors are appropriately documented.
Implement and comply with corporate, state and federal rules and regulations that apply to the
administrative areas including, but not limited to, HIPAA, state contract(s), Michigan laws, state and
federal guidelines.
Ensures compliance with EEOC regulations and corporate affirmative action plan.
Performs other duties as needed and/or assigned.
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POSITION TITLE: Residency Clinical Supervisor
5. SUPERVISORY RESPONSIBILITIES:
A. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed are representative of the knowledge, skill
and/or ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
B. PHYSICAL DEMANDS: The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
C. WORK ENVIRONMENT: The work environment characteristics described here are representative
of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
6. DISCLAIMER:
"This description is intended to describe the type and level of work being performed by a
person assigned to this job. It is not an exhaustive list of all duties and responsibilities
required by a person so classified.
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