COMMUNITY TRANSPORT
DIRECTORY
FOR THE SOUTHERN REGION
2013
© 2013 Prepared by the Carelink team.
This directory replaces the original 2003 version.
Date last updated: 27 June 2013.
COMMONWEALTH RESPITE AND CARELINK CENTRE
SOUTHERN REGION
Alfred Health
Caulfield Hospital
260 Kooyong Road
Caulfield VIC 3162
Carer Support, Respite and Urgent Respite (24 hours)
Community Information (Business hours)
Free call 1800 052 222*
*Calls from mobile calls are charged at applicable rates
Page 2
TABLE OF CONTENTS
INTRODUCTION ............................................................................................. 4
ABBREVIATIONS ........................................................................................... 5
SECTION A: VICTORIAN SUBSIDISED TRANSPORT SERVICES .............. 6
MULTI-PURPOSE TAXI PROGRAM ........................................................... 6
NON-EMERGENCY PATIENT TRANSPORT .............................................. 7
DISCOUNTED CAR REGISTRATION ......................................................... 8
PUBLIC TRANSPORT CONCESSIONS ...................................................... 8
TRAVELLERS AID AUSTRALIA .................................................................. 9
DEPARTMENT OF VETERANS’ AFFAIRS (DVA) REPATRIATION
TRANSPORT SCHEME ............................................................................. 11
CENTRELINK MOBILITY ALLOWANCE ................................................... 12
COMPANION CARD .................................................................................. 12
VICTORIAN PATIENT TRANSPORT ASSISTANCE SCHEME ................. 13
PRIVATE AGENCIES ................................................................................ 14
SECTION B: COMMUNITY TRANSPORT DIRECTORY ............................. 15
DEFINITIONS OF DIRECTORY FIELDS ................................................... 15
COMMUNITY TRANSPORT DIRECTORY UPDATE FORM ..................... 16
PASSENGER COLLECTION & TRAVEL DESTINATION AREA OF
COMMUNITY TRANSPORT SERVICES ................................................... 17
ALFRED HOSPITAL TRANSIT LOUNGE............................................... 20
AUSTRALIAN RED CROSS ................................................................... 21
BAYSIDE CITY COUNCIL ...................................................................... 23
CITY OF CASEY .................................................................................... 24
CITY OF GLEN EIRA ............................................................................. 25
CITY OF GREATER DANDENONG ....................................................... 26
CITY OF KINGSTON .............................................................................. 27
CITY OF PORT PHILLIP ........................................................................ 28
CITY OF STONNINGTON ...................................................................... 29
COMMONWEALTH RESPITE AND CARELINK CENTRE ..................... 30
FRANKSTON & MORNINGTON PENINSULA COMMUNITY
TRANSPORT NETWORK ...................................................................... 31
FRANKSTON CITY COUNCIL ............................................................... 32
JEWISH CARE (Victoria Inc.) ................................................................. 33
LEUKAEMIA FOUNDATION................................................................... 34
MONASH MEDICAL CENTRE (MMC) ADMISSION DISCHARGE
LOUNGE................................................................................................. 35
MECWACARE PAKENHAM ................................................................... 36
MT ELIZA CHURCHES COMMUNITY SERVICE INC (MECCS) ........... 37
MORNINGTON PENINSULA SHIRE ...................................................... 38
OPEN DOOR FRANKSTON ................................................................... 39
OPEN DOOR SEAFORD INCORPORATED .......................................... 40
PAKENHAM VOLUNTEER TRANSPORT PROGRAM .......................... 41
SOCIAL SUPPORT AND MONITORING SERVICE ............................... 42
SOUTHERN PENINSULA COMMUNITY CARE .................................... 43
SOUTH PORT DAY LINKS..................................................................... 44
TRANSACCESS ..................................................................................... 45
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INTRODUCTION
In 2003 the Commonwealth Department of Health and Ageing (DOHA) funded the
Commonwealth Respite and Carelink Centre Southern Region (CRCCSR) to develop
the Community Transport Directory for the southern region in Victoria. As there is a
continuing need for current information on community transport options, the Carelink
team at CRCCSR revised and updated the Transport Directory in 2009 and 2013.
The southern region includes ten Local Government Areas (LGAs): Port Phillip,
Stonnington, Glen Eira, Bayside, Kingston, Casey, Cardinia, Greater Dandenong,
Frankston and Mornington Peninsula. There are 1,282,998 residents in the southern
region, accounting for approximately one quarter (23.9%) of Victoria’s total
population (2011 Census data). The outer LGAs, such as the Mornington Peninsula,
often face difficulties with transport, given their distance from major hospitals and
medical services and poor transport infrastructure.
Community transport providers are generally local councils providing fixed
destination transport, service providers such as community health services providing
transport for clients to their own programs, and volunteer community or church based
services.
The Carelink team respond to callers to the Commonwealth Respite and Carelink
Centre Southern Region who are seeking information about aged, disability and
community care services in the southern region. These callers report that transport
issues are an increasing challenge for individuals wishing to live independently in the
community. Some callers require minimal community support or assistance, but are
often restricted in the community as they need transport support in order to manage
their daily lives. Additional issues include:




A lack of services to transport older people who may be transitioning between
rural and regional aged care facilities
Lack of options to assist people (who are not on packaged care) to attend
medical appointments
Many local councils provide local bus runs on a daily basis, but if an
individual’s needs are outside the “run”, they are left with no options
Often the only option is the council’s Home and Community Care (HACC)
program which can at times provide personal care workers to attend and drive
an individual to locations such as the local grocery store and library.
The 2013 Community Transport Directory contains contact details for 24 service
providers offering transport within the southern region. Section A contains information
on Victorian transport subsidies and Section B contains information on the services
providing transport. Information is not provided on services which only provide
transport to clients of their own programs and the focus is on services providing
transport to individuals rather than community groups.
To discuss your experience or concerns with transport, obtain an electronic copy of
the Directory, or for updating service information within the Directory, contact
CRCCSR on 1800 052 222, carelink@alfred.org.au or access the Transport Directory
through the Websites developed and managed by the CRCCSR:
www.carersouth.org.au and www.respitesouth.org.au.
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ABBREVIATIONS
CRCCSR:
DHS:
DoH:
DVA:
HACC:
INC:
IV:
LGA:
PAG:
SRS:
TAC:
U3A:
Commonwealth Respite and Carelink Centre Southern Region
Department of Human Services (Federal)
Department of Health (Victoria)
Department of Veterans’ Affairs (Federal)
Home and Community Care Program. HACC provides funding for
services which support people who are frail aged, are younger with a
disability or are carers. The above target group also need to live at
home (rather than in a facility or community based accommodation)
and their capacity for independent living is at risk or they are at risk of
premature or inappropriate admission to long term residential care.
Incorporated
Intravenous
Local Government Area
Planned Activity Group
Supported Residential Service
Transport Accident Commission
University of the Third Age
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SECTION A: VICTORIAN SUBSIDISED TRANSPORT
SERVICES
MULTI-PURPOSE TAXI PROGRAM
The Victorian Multi Purpose Taxi Program makes it easier for Victorians with a
severe and permanent disability to afford taxis by providing members with half price
taxi fares. It pays up to $60 per trip and some members have a yearly limit. Members
are given a card, which they have to show when they first get into a taxi. The cards
cost $16.50 and are valid for six years. Travel can be for any reason, except trips that
are covered by insurance or other funding, which are not covered by the Multi
Purpose Taxi Program. Victorian members can get the same discount interstate for a
limited number of taxi trips.
Eligibility: You can become a member of the Multi Purpose Taxi Program if you:
 Live in Victoria, and
 Have a severe and permanent disability, and
 Have a disability that means you can't use public transport by yourself.
To become a member you also need to either:
 Use a wheelchair all the time, or
 Hold a department of veterans' affairs pensioner concession card or gold
repatriation health card, or
 Hold certain pensioner concession or health care cards from centrelink, or
 Be able to show you have financial hardship by providing financial
information.
To become a member of the Multi Purpose Taxi Program, both you and your doctor
have to fill in an application form and send it to the Victorian Taxi Directorate. Doctors
can now complete the form online. You can download the membership application
form and an information booklet from the Victorian Department of Transport website:
http://www.transport.vic.gov.au/taxis or phone them to have them sent to you.
Contact: Victorian Taxi Directorate on phone 1800 638 802 (toll-free).
Taxi bookings: To book a taxi, see below or go to the Yellow Pages telephone
directory for contact numbers (www.yellowpages.com.au):
Black Taxis
Silver Top Taxi Service
Yellow Cabs
West Suburban Taxis
Dandenong Taxis
Frankston Taxis
Melbourne Taxis
132 227
131 008
131 924
(03) 9689 1144
1300 698 294
(03) 9786 3322
(03) 9091 9435
Wheelchair-accessible taxis: Wheelchair accessible taxis allow people who use
wheelchairs to travel in their wheelchair, provided that they and the wheelchair can
be safely restrained in the vehicle. To book a wheelchair-accessible taxi:
 In Melbourne, phone (03) 8413 7202 (Silver Top) or (03) 9277 3877 (13
Cabs).
 In regional areas, call your local taxi depot and ask for a wheelchairaccessible taxi.
NOTE: Members can still use their Multi Purpose Taxi Program card in a taxi even if
they didn't book the taxi through a taxi depot.
Date updated: 5th March 2013.
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NON-EMERGENCY PATIENT TRANSPORT
Non-emergency patient transport (NEPT) is available for patients who do not require
a time critical ambulance response and who have been assessed by a medical
practitioner. NEPT is generally for people who have clinical barriers to making their
own transport arrangements using privately owned vehicles, public transport
services, taxis, community transport or volunteer services.
There is a range of public and private organisations involved in the provision or
coordination of NEPT services, including registered private transport providers
(PTPs), health services and Ambulance Victoria (AV). AV is a major provider of
road and air NEPT services in the State. It subcontracts PTPs to deliver all its
NEPT services in the metropolitan area and a large proportion of rural and
regional Victoria. AV also provides a clinic transport service. Hospitals provide
either their own NEPT services, contract PTPs or use AV to deliver NEPT.
Most NEPT transfers occur between hospitals and between home and hospital. Many
nursing home patients are transported by NEPT to and from specialist health
appointments and rehabilitation. The majority of non-emergency transports are
provided by road, with a small number undertaken by air services.
Non-emergency patient transports need to be authorised by a medical practitioner.
Authorisation considers whether there is a demonstrated medical requirement for
ambulance transport on the grounds that:



The patient requires the use of the specialised equipment contained within
the vehicle, or
The patient requires the skill levels and qualifications of staff on either an
ambulance vehicle or on a non-emergency patient transport vehicle
A patient has an illness or a disability that makes it impractical to use any
other form of transport, for example, severe immobility or disorientation.
Contact:
Phone: 1300 366 313
Web: http://www.health.vic.gov.au/ambulance/nept.htm
Date updated: 5th March 2013.
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DISCOUNTED CAR REGISTRATION
You can apply for a concession on your vehicle registration or six monthly car
registration if you, or your spouse or domestic partner is, a Victorian resident and the
holder of a:
 Health Care Card issued by Centrelink
 Pensioner Concession Card issued by Centrelink
 Pensioner Concession Card issued by Department of Veterans’ Affairs
 Gold Repatriation Card issued by the Department of Veterans’ Affairs.
Commonwealth Seniors Health Cards issued by Centrelink, Gold Repatriation Cards
issued to dependants, and Seniors Cards do not apply.
Contact:
 Phone: 13 11 71 (Mon - Fri: 8.30am - 5pm, Sat 8.30am - 2pm)
 Web: http://www.vicroads.vic.gov.au
 In person: Phone 13 11 71 to locate your local VicRoads Customer Service
Centre.
Date updated: 5th March 2013.
PUBLIC TRANSPORT CONCESSIONS
Concession fares for Disability Support Pensioners and Carer Payment
recipients
Disability Support Pensioners and Carer Payment Recipients (DSP/CAR) are eligible
for concession fares and free weekend travel. Free Weekend Travel Application
Forms are available at staffed Metro Premium stations, the Public Transport Victoria
(PTV) Hub at Southern Cross Station (near entrance at Collins and Spencer streets)
or online at www.myki.com.au
Free Travel Passes
The PTV Pass Office issues the following free travel passes relevant to people with a
disability for use on Victoria’s public transport network:
 Access Travel Pass is for people with a significant permanent disability who
travel independently on Victoria’s public transport network and can
demonstrate that due to their disability they cannot use the ticketing system.
 Scooter Wheelchair Travel Pass is for people with a permanent and severe
disability who depend on the use of a scooter or wheelchair for mobility
outside of their home.
 Vision Impaired Travel Pass is for people who are legally blind.
 War Veteran’s Travel Pass is for Victorians who have undertaken
war/peacemaking/peacekeeping service overseas and are in receipt of a
Department of Veterans’ Affairs (DVA) gold or white card or documented
evidence of ongoing or lump sum compensation from DVA for an injury/illness
related to this service and have had confirmed by their treating Doctor that
due to this injury/illness related to service the veteran’s locomotion is limited
significantly.
 EDA / TPI War Veterans Travel Pass is for Victorian Veterans who have
undertaken war/peacekeeping/peacemaking service overseas, are holders of
a DVA Gold Repatriation Health Card embossed with EDA (Extreme
Disablement Adjustment) or TPI (Totally Permanently Incapacitated).
Contact:
Phone: Public Transport Victoria on 1800 800 007
Web: http://ptv.vic.gov.au/tickets/free-travel-passes/
Page 8
The Carer Card is issued by the Victorian Department of Human Services (DHS) to
eligible Victorian residents who are carers. Carer Card holders are eligible for free
travel on public transport on a Sunday plus two return off-peak travel vouchers
each year. See: http://carercard.vic.gov.au/ or phone: 1800 901 958 (9am 5pm Monday - Friday excluding public holidays).
Seniors
Seniors using myki receive a number of benefits, including concession fares on
public transport during the week and free travel on Saturdays and Sundays in zones
1 and 2 in metropolitan Melbourne and on regional town bus services. To be eligible
for a free seniors myki card, registration for the Victorian Seniors Card is required. To
apply for the Victorian Seniors Card Application Form go to:
http://www.seniorsonline.vic.gov.au/Home/Seniors-Card/Apply-for-a-Card.aspx ,
phone 1300 797 210 or email: seniorscard@health.vic.gov.au)
Free travel vouchers
Once a year, Victorian Seniors Card holders and Victorian Pensioners receive
vouchers for free travel on public transport within Victoria. Find out more online at
http://ptv.vic.gov.au/ or contact Public Transport Victoria on 1800 800 007.
Contact:
 Phone: 13 6954 (13 myki) between 6am and 12 midnight, 7 days a week. For
those with a hearing impairment or speech impairment, phone the National
Relay Service: TTY users phone 133 677, then ask for 13 6954 (13 myki).
Speak and listen users phone 1300 555 727, then ask for 13 6954 (13 myki)
 In person: PTV Hub at Southern Cross Station (near entrance at Collins and
Spencer streets)
 Web: www.myki.com.au
Date updated: 5th March 2013.
TRAVELLERS AID AUSTRALIA
Travellers Aid Access Service (TAAS)
Travellers Aid Access Service (TAAS) promotes independence, autonomy and
inclusion by assisting seniors or travelers with a disability with their personal care
needs. They maximise peoples' ability to participate in day-to-day activities, such as
employment, education, volunteering, social and community events. No referral or
appointment is necessary. Friendly, experienced Client Support Officers can
provide:
 Meal assistance
 Personal care
 Communication assistance for people with speech impairments, or who
require assistance with filling out forms
 Fully accessible bathroom facilities with ceiling hoist and adult change table
 Wheelchair/scooter recharging facilities
 Accessible public internet computers with JAWS software available.
Clients’ friends, family, and personal support workers are also welcome.
The service is available at Flinders Street Station from Sunday to Thursday 8am 8pm and Friday to Saturday 8am - 10pm, and at Southern Cross Station from
Monday to Friday 10am - 5pm and Saturday - Sunday 11am - 4pm.
Contact:
Flinders Street Station: Phone: (03) 9610 2030 or email: fss@travellersaid.org.au
Southern Cross Station: Phone: (03) 9670 2072 or email: scs@travellersaid.org.au
Page 9
Medical Companion Service
Trained Medical Companion Service (MCS) volunteers meet medical travellers at
Flinders Street Station and Southern Cross Station and accompany them by public
transport to and from their medical appointment (includes dental / health care) at all
hospitals, specialists and medical clinics in central Melbourne (the CBD). They assist
people able to travel independently who are unfamiliar with Melbourne, or feel
anxious using public transport alone. The service operates Monday to Friday 8am –
6pm. Weekend or out-of-hours services can be requested depending on volunteer
availability. The service is:
 Free
 Available to regional and metropolitan travellers
 Must be booked in advance. A minimum 48 hours notice is required
 Travellers must purchase their own public transport tickets. The Medical
Companion Service will cover the volunteer's transport costs.
Volunteers are not trained personal care workers. Trained personal care workers are
on site at Travellers Aid Australia Flinders Street and Travellers Aid Australia
Southern Cross to provide personal care when travellers are at the station.
Volunteers accompany travellers in wheelchairs, as long as the traveller has a
support person who assumes responsibility for loading, unloading and pushing the
wheelchair when travelling. MCP volunteers are not required to push wheelchairs or
conduct any “heavy” manual handling, as they have not been trained in manual
handling procedures.
Eligibility:
Anyone living in Victoria and travelling to a medical appointment in central Melbourne
can use the service as long as they are able to adhere to the following:
 Must be departing from Southern Cross or Flinders Street Station
 Able to travel independently
 Able to walk unassisted or negotiate at least a few steps with the help of a
walking frame
 Able to comfortably enter and exit a taxi, tram or train
 If travelling by taxi, able to safely secure themselves via a seatbelt
(exemptions apply, a certificate is required)
 Over 16 years of age, unless accompanied by a parent or guardian
 Will not require medical treatment, intravenous therapy, oxygen or monitoring
whilst using the service.
Contact:
 Phone: 1300 700 399 between 7.15am – 9.45pm (7 days per week)
 Book online at least 48 hours in advance of your appointment at:
http://www.travellersaid.org.au/node/add/booking-medical
 If deaf or hard of hearing, please email scs@travellersaid.org.au for a booking
form or call the relay service on 133 677 before calling 1300 700 399 to make
your booking. Please allow 48 hours for confirmation of email bookings.
Date updated: 5th March 2013.
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DEPARTMENT OF VETERANS’ AFFAIRS (DVA) REPATRIATION
TRANSPORT SCHEME
The DVA Repatriation Transport Scheme operates in two ways:
 the Veteran organises their own travel and claims reimbursement of costs
from DVA or
 DVA arranges travel and pays the transport provider (taxi) directly.
Eligible veterans, war widows/widowers (generally gold or white card holders, but
check with DVA regarding individual eligibility) can claim travelling expenses under
the Repatriation Transport Scheme (RTS) relating to:
 Visits to a health provider for medical treatment
 A disability claim
 An invalidity income support claim
 Treatment under the Australian participants in British nuclear tests
(Treatment) Act 2006.
The Repatriation Transport Scheme is comprised of a number of elements including
the reimbursement of:
 Transport
 Accommodation
 Meals
 Medically required attendants.
DVA may assist with travelling expenses for use of:
 A private vehicle
 Public or community transport
 Vehicle ferries
 Parking
 Road tolls
 Taxis or hire cars (where this is the most suitable and economical mode of
transport)
 Booked car services
 Air travel (where this type of transport is necessary)
 Travel with a medically required attendant
 Ambulance travel
 Accommodation and meals.
The Veteran will generally make their transport arrangements. However, in certain
circumstances, transport (e.g. a booked car) may be arranged by DVA. DVA may
arrange transport under the Booked Car with Driver Scheme (BCWD) for travel to
approved treatment locations. Under this scheme DVA will arrange a suitable vehicle
to transport entitled persons to their appointment on time. Veterans can arrange
BCWD or have their health provider or nominated representative arrange transport
on their behalf by contacting DVA directly or accessing the online transport booking
system.
Contact:
Phone: 133 254, or 1800 555 254 for country callers.
Web: www.dva.gov.au
Email: generalenquiries@dva.gov.au
Date updated: 8th March 2013.
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CENTRELINK MOBILITY ALLOWANCE
You may be eligible for Mobility Allowance if you:
 Are aged 16 or more and
 Cannot use public transport without substantial assistance because of a
disability, illness, or injury, and
 Need to travel to and from your home to look for work, do paid or voluntary
work, or participate in study or training.
Note: You can still qualify for Mobility Allowance if there is no public transport where
you live.
To be eligible for the standard rate of Mobility Allowance, you must also:
 Be undertaking vocational training, voluntary work, paid work, independentliving / life-skills training or any combination of these for at least 32 hours
every four weeks on a continuing basis or
 Have an agreement to look for work through an employment services provider
(e.g. Job services Australia or disability employment services) or
 Be participating in a disability employment services disability management
service or
 Be receiving Newstart allowance, youth allowance or Austudy and satisfy the
activity-test requirements associated with these payments.
You may be eligible for the higher rate of Mobility Allowance if you are:
 Receiving Disability Support Pension, Parenting Payment, Newstart
Allowance or Youth Allowance (job seeker) and
 Working for at least 15 hours a week on wages that are at or above the
relevant minimum wage and either
 Undertaking job-search activities for work of at least 15 hours a week on
wages that are at or above the relevant minimum wage, under an
Employment Pathway Plan or agreement with an Employment Services
Provider (e.g. Job Services Australia or Disability Employment Services), or
 Working for at least 15 hours a week on productivity-based wages under the
Supported Wage System.
Contact: Centrelink on 132 717, visit a Centrelink office or www.centrelink.gov.au.
Date updated: 8th March 2013.
COMPANION CARD
The Companion Card is issued to people with a significant, permanent disability, who
can demonstrate that they are unable to access most community activities and
venues without attendant care support. Attendant care type support includes
significant assistance with mobility, communication, self-care, or learning, planning
and thinking, where the use of aids, equipment or alternative strategies do not enable
the person to carry out these tasks. It does not include providing reassurance, social
company or encouragement only.
The card contains a photograph of the cardholder and can be presented when
booking or purchasing a ticket at events and venues, provided the cardholder
requires attendant care support in order to participate at that particular activity.
Participating organisations will issue the cardholder with a second ticket for their
companion at no charge.
Page 12
To be eligible to apply for a Companion Card, applicants must demonstrate that they
meet all of the following eligibility criteria:
 Be a permanent resident of Australia, residing in Victoria and
 Have a significant disability and
 Due to the impact of their disability are unable to participate at most
community venues and activities without attendant care type support and
 The need for this level of support will be life-long.
There are no income or assets tests applied to applications for a Companion Card,
and people may apply irrespective of their employment status or nationality.
Contact: Companion Card Information Line on 1800 650 611 Monday to Friday
between 9am to 5pm or go to www.companioncard.org.au. For those who are deaf,
have a hearing impairment, or have complex communication needs please
telephone:
 TTY : 1800 898 888
 National Relay Service: 13 36 77
 Speech to Speech Relay Service: 1300 555 727
and ask to be connected to the Companion Card Information Line.
Date updated: 8th March 2013.
VICTORIAN PATIENT TRANSPORT ASSISTANCE SCHEME
The Victorian Patient Transport Assistance Scheme (VPTAS) subsidises the travel
and accommodation costs incurred by rural Victorians and if appropriate, their
escorts, who have no option but to travel a long distance to receive approved medical
specialist services. To be eligible for assistance patients must meet all of the
following criteria:
 Be a Victorian resident
 Live in a Department of Health designated rural region (Barwon-South,
Gippsland, Grampians, Hume, Loddon-Mallee regions).
 Is receiving specialist medical treatment under specialty treatment codes 001099, 102 or 115 from an approved medical specialist service registered with
Medicare Australia and
 Need to travel more than 100 kilometres one way or on average 500
kilometres per week for a minimum of five consecutive weeks.
Travel assistance includes:
 Subsidies for private car travel (a reimbursement of 17 cents per kilometre is
paid where a private vehicle is used)
 Full concession fare reimbursements for public transport
 Air travel only if the journey exceeds 350 kilometres one way and a
commercial flight is used
 Taxi travel only to the nearest public transport and only when a patient has no
other means of transport available.
Accommodation assistance is paid at a maximum of $35.00 per night, plus Goods
and Services Tax (GST) for a patient and an approved escort staying in commercial
accommodation.
To apply for VPTAS, all patients are required to complete a VPTAS Claim Form. The
form requires the details of the approved medical specialist services to be verified by
the approved medical specialist or an authorised representative. The specialist or
authorised representative must also endorse the need for accommodation and the
need for an escort.
Page 13
Contact: Phone: 1300 737 073 or (03) 5333 6040. Claim forms can be collected and
submitted at your local Department of Health office or accessed and ordered online
at www.health.vic.gov.au/ruralhealth
Date updated: 8th March 2013.
PRIVATE AGENCIES
Many agencies providing personal care services can provide workers to drive clients
to appointments and stay with them if need be, on a fee for service basis. See the
Yellow Pages under ‘Personal Care’ or go to their website: www.yellowpages.com.au
Page 14
SECTION B: COMMUNITY TRANSPORT DIRECTORY
DEFINITIONS OF DIRECTORY FIELDS
Organisation
Overview
Contact
Passenger Collection Area
Travel Destination Area
Office Hours
Service
Eligibility
Cost
Notes
Date updated
Name of organisation
Description of organisation
Transport contact person
Where passengers are collected from
Where passengers are dropped off
Hours office is open
Fixed trip: Whether regular, pre-planned trips are
available such as to shopping centres, planned
activity groups etc.
Flexible transport: Whether transport can be
provided according to the client’s specific needs.
Volunteer drivers: Whether volunteer (rather than
paid) drivers are utilised.
Taxi vouchers: Whether the organisation provides
these to clients.
Eligibility criteria for use of service.
Cost of service.
Other relevant information e.g. whether vehicles
are wheelchair accessible.
Last date information checked with provider.
Page 15
COMMUNITY TRANSPORT DIRECTORY UPDATE FORM
If you are a service provider that is currently listed in the CRCCSR Community
Transport Directory for the Southern Region and you would like to update your
details, or you are a service provider that would like to be included in the directory,
please complete the following information and send it to:
Carelink Team
Commonwealth Respite and Carelink Centre Southern Region
Alfred Health
Caulfield Hospital
260 Kooyong Road
Caulfield VIC 3162
Phone: 1800 052 222 or (03) 9076 6111
Fax: (03) 9076 6139
Email: carelink@alfred.org.au
Organisation Name
Overview of service
Contact Person (Name, phone, email)
Passenger Collection Area
Travel Destination Area
Office Hours
Service
Fixed trip:
Flexible transport:
Volunteer drivers:
Taxi vouchers:
Vehicles
Eligibility
Cost
Notes
Date updated
Details of person submitting form
Name:
Job title:
Phone:
Email:
Page 16
PASSENGER COLLECTION & TRAVEL DESTINATION AREA OF COMMUNITY TRANSPORT SERVICES
Key:
= travel destination is limited to client’s LGA.
* = travel destination includes areas outside client’s LGA.
PLEASE NOTE: Further eligibility criteria apply. Please see service provider listing for more information.
LGA SERVICED/
TRANSPORT
SERVICE
Bayside
City
Council
Cardinia Casey
Shire
City
Council Council
Frankston Glen
City
Eira
Council
City
Council
Greater
Kingston Mornington
Dandenong City
Peninsula
City
Council
Shire
Council
Port
Phillip
City
Council
Stonnington
City Council
Alfred Hospital
Transit Lounge
*
*
*
*
*
*
*
*
*
*
Aust. Red Cross
*
*
*
*
*
*
*
*
*
*
Bayside City
Council

Casey City Council
*
Frankston &
Mornington
Peninsula
Community
Transport Network
*
Frankston City
Council

Glen Eira City
Council
*


Greater Dandenong
City Council
Page 17
LGA SERVICED/
TRANSPORT
SERVICE
Bayside
City
Council
Cardinia Casey
Shire
City
Council Council
Frankston Glen
City
Eira
Council
City
Council
Greater
Kingston Mornington
Dandenong City
Peninsula
City
Council
Shire
Council

Jewish Care
*
*

*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*

Mornington
Peninsula Shire
Mt Eliza Churches
Community Service
Inc.

Open Door
Frankston

Open Door Seaford
Inc.
*
Pakenham Volunteer
Transport Program


Mecwacare
Pakenham
Monash Medical
Centre
Stonnington
City Council
*
Kingston City
Council
Leukaemia
Foundation
Port
Phillip
City
Council

*

Port Phillip City
Council
Page 18
LGA SERVICED/
TRANSPORT
SERVICE
Bayside
City
Council
Cardinia Casey
Shire
City
Council Council
Frankston Glen
City
Eira
Council
City
Council
Greater
Kingston Mornington
Dandenong City
Peninsula
City
Council
Shire
Council
Port
Phillip
City
Council

Social Support And
Monitoring Service
*
Southern Peninsula
Community Care

South Port Day
Links

Stonnington City
Council
Transaccess
Stonnington
City Council
*
*
Page 19
*
*
*
Organisation
Overview
Contact
Passenger collection area
Travel destination area
Office hours
Service
Eligibility
Cost
Notes
Date updated
ALFRED HOSPITAL TRANSIT LOUNGE
Ground Floor
Commercial Road
Prahran VIC 3181
Phone: (03) 9076 3131
Fax: (03) 9076 2290
www.alfred.org.au
Coordinates non emergency transport to and from
the Alfred Hospital where other options are not
available. Services include pick up and return for
outpatient appointments at the Alfred and interstate
transfers. (Wards arrange inter-hospital transfers or
discharge trips). The Red Cross and volunteers are
utilised. The transport must be approved by a doctor
or aged care facility.
Transit Lounge above
Melbourne and outer suburbs (Red Cross area)
Alfred Hospital
Monday to Friday 8am to 6pm
Fixed trip: No
Flexible transport: Transport to and from hospital
Volunteer drivers: Yes
Taxi vouchers: No
People with significant transport need, assessed on
each occasion (e.g. can’t walk, has IV or other
attachments, is very unwell or has incontinence or
dementia).
No charge for use of volunteer services for people
covered under DVA, WorkCover, TAC or on a
pension. Otherwise use of non emergency
ambulance services is charged. Check with private
health insurance companies or ambulance
membership whether the non emergency ambulance
trip is covered.
See also Non-Emergency Patient Transport (NEPT)
and Australian Red Cross.
12th February 2013
Organisation
Overview
Contact
Passenger collection area
Travel destination area
Office hours
AUSTRALIAN RED CROSS
PATIENT TRANSPORT SERVICE
North Melbourne office:
23-47 Villiers Street
North Melbourne VIC 3051
Phone: (03) 8327 7868 or
(03) 8327 7853 or 1800 246 850 (General
Reception)
Rosebud Office:
PO Box 401
Rosebud VIC 3939
Phone: (03) 5981 1069
Fax: (03) 5981 1271
Frankston office:
Ph: (03) 9781 4613
www.redcross.org.au/vic/
transport@vic.redcross.org.au
Provides a cost effective transport service for people
who have no alternative to attend essential hospital
appointments, including specialist appointments, on
a short term basis only. (Clients will be referred to
other agencies if the need is ongoing). Red Cross do
not cover medical appointments that are not at a
hospital (e.g. GP, dental, physiotherapy). Only do
morning pick ups (8am onwards) and drop off by
12pm, so medical appointments should be made
between 9am and 11am. Travel is only into city, not
from city areas out. Drivers do not stay with clients.
Rosebud office will do medical appointments if no
other options available, but may not be able to drop
patient off at exact appointment time.
Diana Carroll – Patient Transport Co-ordinator, North
Melbourne
Hans Mevius - Mornington Convenor
Don Stringer – Frankston Convenor
North Melbourne office: covers northern part of
Southern Region to Narre Warren & Cranbourne
areas.
Rosebud office: covers southern part of Southern
Region i.e. Peninsula, Mt Eliza, Mornington &
Westernport.
Frankston office: covers Frankston, Baxter,
Langwarrin, Skye, Aspendale, Seaford, Carrum &
Chelsea.
NOTE: Clients are asked call their local office to
check they cover their suburb.
Melbourne region hospitals e.g. Monash Medical
Centre and Moorabbin, Alfred, Austin, Mercy, Peter
MacCallum, Eye & Ear, Caulfield, St Vincent’s, Royal
Melbourne and Epworth Hospitals.
North Melbourne: Monday to Friday 8.30am – 4pm
(Monday to Friday 8am - 12pm for transport).
Rosebud: Monday to Friday 10am to 4pm
(Monday to Friday 7am - 12pm for transport).
Frankston: Monday to Friday 9am to 4pm
(Monday to Friday 7am - 12pm for transport).
Page 21
Service
Eligibility
Cost
Notes
Date updated
Fixed trip: To hospitals only
Flexible transport: No
Volunteer drivers: Yes
Taxi vouchers: No
People who:
 are unable to use available public transport or
live in an area which is remote from public
transport
 are unable to drive or do not have access to a
vehicle
 cannot afford to use a taxi
 do not have friends or family able to transport
them
 have no other viable alternative
 can get in and out of a car by themselves
 are not wheelchair bound.
Bookings are made through a referring health worker
e.g. doctor or social worker at the hospital the person
is attending and are confirmed by fax. No direct
patient referrals are taken, though patients can call
for information and need to call to confirm booking.
Spouse carers may ride in vehicles if seat available.
Donation (e.g. $5-$10). All donations over $2 are tax
deductible.
Red Cross is funded through public donations and
corporate giving.
10th December 2012
Page 22
Organisation
Overview
Contact
Passenger Collection Area
Travel Destination Area
Office Hours
Service
Eligibility
Cost
Notes
Date updated
BAYSIDE CITY COUNCIL
76 Royal Avenue
Sandringham VIC 3191
Phone: (03) 9599 4444
Fax: (03) 9598 4474
www.bayside.vic.gov.au
Bayside Council’s Community Transport Program
(CTP) provides a door to door service to assist older
people and people with a disability who are unable to
access mainstream transport attend a range of social
activities. A Resident Transport Service (RTS)
supported by volunteer drivers enables those without
access to other means of transport to be taken to
medical appointments.
Phone enquiries to Intake Aged and Disability on (03)
9599 4381 for new clients or (03) 9599 4444 for
known clients.
Email enquiries to enquiries@bayside.vic.gov.au
City of Bayside
Mainly within the City of Bayside
Monday to Friday 8.30am to 5pm
Fixed trip: Planned Activity Groups, Seniors Centres,
shopping and library locations, day trips to selected
destinations.
Flexible transport: Assessed clients for medical
appointments, shopping and social outings.
Volunteer drivers: For Resident Transport Service.
Taxi vouchers: No.
HACC clients. An assessment process determines
eligibility and the appropriate service areas.
Resident transport service incurs a charge per
kilometre plus the cost of parking and road tolls.
N/A
5th February 2013
Page 23
Organisation
Overview
Contact
Passenger collection area
Travel destination area
Office hours
Service
Eligibility
Cost
Notes
Date updated
CITY OF CASEY
Community Care Department
Volunteer Transport Program
Percy Trewin Annexe
1 - 9 Regency Drive (P.O Box 1000)
Narre Warren VIC 3805
Phone: (03) 9705 5444
Fax: (03) 8790 3754
www.casey.vic.gov.au
opoe@casey.vic.gov.au
The Volunteer Transport Program provides transport
for HACC clients mainly to health appointments but
may include other trips related to community
activities & appointments. Program is staffed by
volunteers using their own cars.
Julie Heyden, Volunteer Transport Officer. Phone:
(03) 9705 5444
City of Casey
City of Casey, surrounding districts and Melbourne
city.
Monday to Friday 8am to 5pm
Fixed trip: No
Flexible transport: Yes
Volunteer Drivers: Yes
Taxi vouchers: No
City of Casey HACC clients are assessed for
eligibility & suitability. Mobility and health criteria
apply for all clients.
A contribution towards the cost of each trip, based on
distance, is requested for reimbursement of volunteer
expenses such as fuel & parking fees.
The Volunteer Transport Program is not an
emergency service. Clients must give at least 3 to 4
working days notice of appointment; preferably 2
weeks. Waitlists apply. Wheelchairs are not
transported and clients must be able to get in the car
unassisted & walk 100m without assistance. Clients
on oxygen are not accepted. Volunteers can
accompany the client to their appointment.
5th February 2013
Page 24
Organisation
Overview
Contact
Passenger collection area
Travel destination area
Office hours
Service
Eligibility
Cost
Notes
Date updated
CITY OF GLEN EIRA
Hawthorn Road (Corner Glen Eira Road)
Caulfield South VIC 3162
Phone: (03) 9524 3333
Fax: (03) 9523 0339
www.gleneira.vic.gov.au
mail@gleneira.vic.gov.au
Planned Activity Group transport, shopping trips and
related destination runs on set days.
Rod Mc Adam, Community Access Officer
Ph: (03) 9524 3210
Email: rmcadam@gleneira.vic.gov.au
City of Glen Eira
City of Glen Eira, shopping centres (Chadstone,
Southland and Centre Road Bentleigh) and
Moorleigh Community Village (East Bentleigh).
Monday to Friday 8.30am to 5pm
Fixed trip: Planned Activity Groups, shopping and
related community destinations.
Flexible transport: No
Volunteer drivers: No
Taxi vouchers: No
HACC target group and other community members
and non profit community groups with transport
needs.
Shopping and related trips: $3 return.
TransAccess arranges bookings of Glen Eira buses
when they are not being used for City of Glen Eira
programs.
5th February 2013
Page 25
Organisation
Overview
Contact
Passenger collection area
Travel destination area
Office hours
Service
Eligibility
Cost
Notes
Date updated
CITY OF GREATER DANDENONG
P.O. Box 200
Dandenong VIC 3175
Phone: (03) 9239 5100
Fax: (03) 9239 5196
www.greaterdandenong.com
council@cgd.vic.gov.au
Community transport for eligible residents living in
the City of Greater Dandenong. Regular door to door
service targeting frail aged, people with disabilities
and people who have mobility issues.
Linda McCann, Community Social Support
Coordinator, Community Care
Phone: (03) 8558 7956
City of Greater Dandenong
City of Greater Dandenong
Monday to Friday 7.30am to 4pm
Fixed trip: Regular door to door service, transport to
Senior Citizen Centres and similar, shopping trips
and hydrotherapy centre transport. For shopping
trips clients are collected from home, and picked up 2
- 3 hours later at a central point in shopping centre.
Flexible transport: No
Volunteer drivers: No
Taxi vouchers: No
HACC target group, any person with GP referral, any
isolated resident (any age).
Door to door service: $2.80.
N/A
5th February 2013
Page 26
Organisation
Overview
Contact
Passenger collection area
Travel destination area
Office hours
Service
Eligibility
Cost
Notes
Date updated
CITY OF KINGSTON
PO Box 1000
Mentone VIC 3194
Phone: 1300 653 356
Phone: (03) 9581 4845 (Volunteer transport)
Phone: (03) 9583 9206 (Community bus)
Fax: 9581 4500
www.kingston.vic.gov.au
info@kingston.vic.gov.au
Door to door community bus to range of destinations
(see below) and one-to-one volunteer transport.
Debbie Lambert, Co-ordinator Volunteers
Email: debbie.lambert@kingston.vic.gov.au
Rob Myers, Community Bus Co-ordinator
Email: info@kingston.vic.gov.au
City of Kingston
City of Kingston and other areas for medical
appointments.
Monday to Friday 8am to 4.30pm
Fixed trip: Door to door transport to senior citizens,
shopping centres, library, leisure centre, after school
care, kindergartens, pool and Central Bayside
Community Health Service.
Flexible transport: Volunteer transport for medical
appointments (e.g. dental, rehabilitation, optometry,
hydrotherapy, outpatient appointments,
chemotherapy, dialysis). Volunteer driver will wait
with client if required.
Volunteer drivers: Yes
Taxi vouchers: No
Community bus service: anyone unable to access
public transport.
Volunteer transport: HACC target group. Includes
people not currently linked into City of Kingston
programs, as long as they are assessed as eligible.
Community bus: $3.30 return (fees change 1st July
annually). Day trips: depends on destination and
activities. Payment by cash or cheque.
Volunteer transport: Clients pay 90c/kilometre from
client’s home address and return and any parking
fees. E-tag is purchased by client or charged an $25
admin charge
N/A
5th February 2013
Page 27
Organisation
Overview
Contact
Passenger collection area
Travel destination area
Office hours
Service
Eligibility
Cost
Notes
Date updated
CITY OF PORT PHILLIP
Corner Carlisle Street and St Kilda Road
St Kilda VIC 3182
Phone: (03) 9209 6777
Fax: (03) 9536 2722
www.portphillip.vic.gov.au
Free wheelchair accessible community bus service
operates Monday to Friday (excluding public
holidays) across municipality. The community bus
stops at key locations, including libraries, maternal &
child health centres, Senior Citizens Centres, child
care and shopping centres.
Marg Moore, Team Leader Community Transport
Ph: (03) 9209 6223
Email: commbus@portphillip.vic.gov.au
Mari Opt’hoog, Senior Transport Officer
Ph: (03) 9209 6223
City of Port Phillip
City of Port Phillip
Monday to Friday 8.30am to 5pm
Fixed trip: Fixed route community bus to Elwood,
South Melbourne, West St Kilda, East St Kilda, Albert
Park, Middle Park, Port Melbourne & Garden City.
Flexible transport: No
Volunteer drivers: No
Taxi vouchers: No
Community bus route: Access for all. Priority for frail
aged and disabled who can’t access public transport.
Community bus is free.
N/A
5th February 2013
Page 28
Organisation
Overview
Contact
Passenger collection area
Travel destination area
Office hours
Service
Eligibility
Cost
Notes
Date updated
CITY OF STONNINGTON
Malvern Town Hall
Corner Glenferrie Rd & High St
Malvern VIC 3144
Phone: (03) 8290 1333
Fax: (03) 8290 3220
www.stonnington.vic.gov.au
Transport for shopping, program, and community
access.
Barry Hills, Community Transport Program Leader,
Phone: (03) 8290 3224
Email: agedanddiversity@stonnington.vic.gov.au
City of Stonnington
City of Stonnington for regular transport. Other
locations for community access and trips.
Monday to Friday 8.30am to 5pm
Fixed trip: Daily transport to centre-based meals
programs. Weekly shopping trips to Prahran Market,
Chadstone, Malvern Central & Carnegie Shopping
Centre. Day trips for community groups and social
support. Transport support for community
organisations.
Flexible transport: No
Volunteer drivers: No
Taxi vouchers: No
Stonnington residents in HACC target group (frail
aged, disabled and no other transport options). Don’t
have to be clients of the Council.
Regular transport: $2.50 donation.
N/A
5th February 2013.
Page 29
Organisation
Overview
Contact
Passenger collection area
Travel destination area
Office hours
Service
Eligibility
Cost
Notes
Date updated
COMMONWEALTH RESPITE AND CARELINK
CENTRE
SOUTHERN REGION
Alfred Health
Caulfield Hospital
260 Kooyong Road
Caulfield VIC 3162
Phone: 1800 052 222 or (03) 9076 6111
Fax: (03) 9076 6139
www.carersouth.org.au
info@carersouth.org.au
Assistance with locating suitable transport options for
carers and individuals in the community.
1800 052 222 or (03) 9076 6111
Southern Region
Southern Region
Monday to Friday 8.30am to 5pm
Fixed trip: No
Flexible transport: Yes
Volunteer drivers: No
Taxi vouchers: Occasional
Carers and community members needing transport
options in the Southern region
No charge
CareLine and carer support staff can assist carers
with transport options to access respite. Urgent or
one off support only.
Community Information staff can assist individuals
who are living independently to seek out local
transport options.
9th May 2013
Page 30
Organisation
Overview
Contact
Passenger Collection Area
Travel Destination Area
Office Hours
Service
Eligibility
Cost
Notes
Date updated
FRANKSTON & MORNINGTON PENINSULA
COMMUNITY TRANSPORT NETWORK
Phone: (03) 5973 9819
Fax: (03) 5977 0425
www.fmpctn.org
communitytransport@bsl.org.au
The Network assists people living in Frankston and
Mornington Peninsula who cannot access
appropriate transport and support due to factors such
as age, disability, geographic location and financial
limitations. It is primarily designed as an alternative
to high cost taxi and carer support.
Bill Keilar, Network Co-ordinator
Frankston and Mornington Peninsula
Anywhere
Mon - Fri 8.30am - 5pm
Fixed trip: No
Flexible transport: Yes
Volunteer drivers: Yes
Taxi vouchers: No
Residents of Frankston and Mornington Peninsula
who cannot access appropriate transport and support
due to factors such as age, disability, geographic
location and financial limitations.
The cost is 77c per kilometre calculated to and from
the volunteer's home (not the client's). The cost is
similar to what clients pay with the Multi Purpose
Taxi Card.
Passengers will be invoiced at the end of the month
of their journey. The Network Coordinator will advise
of transport availability within 3 days but normally
within 24 hours. Where possible, the Network will
attempt to provide services for “last minute” requests.
The preferred method of contact is via email and
bookings can be made online through their website.
Trained volunteers use their own vehicles, which are
not wheelchair accessible. Volunteers can carry
wheelie walkers but are not allowed to lift
wheelchairs.
20th November 2012
Page 31
Organisation
Overview
Contact
Passenger collection area
Travel destination area
Office hours
Service
Eligibility
Cost
Notes
Date updated
FRANKSTON CITY COUNCIL
Civic Centre
Corner Young & Davey Streets
PO Box 490
Frankston, VIC 3199
Phone: 1300 322 322
Fax: (03) 9784 1094
www.frankston.vic.gov.au
Bus transport for shopping and related trips for
residents of Frankston who are transport
disadvantaged.
Door to door service for the following trips:
Fortnightly shopping trips to Frankston, Karingal and
Library, Seagulls Club (Veterans), Agestrong, Bingo,
Fabulous 50’s Swimming Club and some local Senior
Citizen Clubs.
Active Ageing and Disability Services Intake
Phone: 9784 1933
Email: intake@frankston.vic.gov.au
City of Frankston
City of Frankston
Monday to Friday 8.30am to 5pm
Fixed trip: Fortnightly shopping, library, exercise and
social transport.
Flexible transport: No
Volunteer drivers: No
Taxi vouchers: No
Residents of the City of Frankston who are transport
disadvantaged.
$1 each way
N/A
3rd June 2013
Page 32
Organisation
Overview
Contact
Passenger collection area
Travel destination area
Office hours
Service
Eligibility
Cost
Notes
Date updated
JEWISH CARE (Victoria Inc.)
Gary Smorgon Centre
619 St Kilda Road
Melbourne VIC 3004
Phone: (03) 8517 5777
Fax: (03) 8517 5778
www.jewishcare.org.au
Limited commuter bus and volunteer drivers for off
site day socialisation program. Limited assisted
organisation of taxi transport for day centres for
centre based programs.
Intake Worker Ph: (03) 8517 5777
Volunteer Co-ordinator Ph: 8517 5917
Stonnington, Port Phillip & Glen Eira
Stonnington, Port Phillip & Glen Eira
Monday to Friday 9am to 5pm
Fixed trip: To day activity programs
Flexible transport: Yes
Volunteer drivers: Yes
Taxi vouchers: No
Members of the Jewish community aged 65 years
plus requiring support who are HACC eligible or on a
Disability Support Pension. Each person is assessed
based on their needs & referred to other services,
including those providing transport.
Depends on funding, the program they are accessing
and individual needs.
Volunteers drive agency buses and provide an escort
service as required. Volunteers do not drive to city or
other places where parking is difficult to access. In
these cases, volunteers act as escorts in taxis, paid
by the client.
5th February 2013
Page 33
Organisation
Overview
Contact
Passenger Collection Area
Travel Destination Area
Office Hours
Service
Eligibility
Cost
Notes
Date updated
LEUKAEMIA FOUNDATION
PO Box 1762
Preston South VIC 3072
Phone: 1800 620 420
www.leukaemia.org.au
Provides patients and their families with courtesy
transport to and from treatment and diagnosis-related
medical appointments to relieve the pressure faced
by patients who are transport disadvantaged i.e.
limited private transport options, such as the carer
having to return to work.
Transport Co-ordinator.
Negotiable.
All major hospitals in Melbourne.
Monday to Friday 8.30am – 5pm
Fixed trip: No
Flexible transport: Yes
Volunteer drivers: Yes
Taxi vouchers: No
Transport disadvantaged people living with blood
cancers such as leukaemia, lymphoma, myeloma etc
who have appointments around their diagnosis.
Clients must be reasonably mobile, although drivers
can provide assistance with wheelchairs and frames.
No charge.
24-48 hours notice required for bookings. Bookings
cannot be made more than one month in advance.
Cars are marked with “Leukaemia Foundation”. One
way service available. Carers and children can
usually travel in the car, as long as this is discussed
with the Transport Co-ordinator prior to travel.
Patients must notify the Foundation as soon as
possible if they are unable to attend their
appointment. Car depots are in Preston,
Cheltenham, Ferntree Gully, Ballarat and Geelong.
Some wheelchair accessible cars are available.
3 January 2013
Page 34
Organisation
Overview
Contact
Passenger collection area
Travel destination area
Office hours
Service
Eligibility
Cost
Notes
Date updated
MONASH HEALTH PATIENT TRANSPORT
Kingston Centre
Warrigal Road
Cheltenham 3192
Phone: (03) 9265 1309
Fax: (03) 9265 1377
www.monashhealth.org.au
Transport for patients who have a doctor’s referral
requiring supervision and support due to significant
physical and/or mental health condition.
Transport Co-ordinators Erin Rodgers and Rhiannon
Stuart
Email: erin.rodgers@southernhealth.org.au or
rhiannon.stuart@southernhealth.org.au
Any location in Victoria
Any location in Victoria
Monday to Friday 8.30am to 4.30pm
Fixed trip: public hospital transfers, Monash Health
(MH) inpatients going to other hospitals for tests, MH
campus transfers, transfers to other hospitals
following day procedure, MH outpatient
appointments, including chemotherapy.
Flexible transport: No
Volunteer drivers: Sometimes used
Taxi vouchers: No
All other transport options must be explored first.
Medical authorisation is required from doctor at the
hospital before booking and clients must require
supervision and support due to a significant physical
and/or mental health condition and a medical
condition must preclude them from using other forms
of transport.
No charge if pensioner, Health Care Card holder or
Ambulance Victoria member for more than 30 days.
Clients are individually assessed and most
appropriate form of transport arranged.
27th June 2013
Page 35
Organisation
Overview
Contact
Passenger collection area
Travel destination area
Office hours
Service
Eligibility
Cost
Notes
Date updated
MECWACARE PAKENHAM
4/66-68 Main Street
Pakenham VIC 3810
Phone: (03) 5941 5454
Fax: (03) 5941 5453
www.mecwacare.org.au
Mecwacare Pakenham provides assistance with
transport to eligible clients residing in Cardinia Shire.
This door-to-door service operates Monday to Friday
8am and 5pm. Transport is not provided on
weekends or public holidays and is provided primarily
for medical and social appointments.
Jodie Berry, Volunteer & Transport Coordinator
Email: jodie.berry@mecwacare.org.au
Cardinia Shire
Cardinia Shire
Monday to Friday 9am to 5pm
Fixed trip: Planned Activity Groups, shopping group.
Flexible transport: Volunteer transport to medical
appointments, community access (e.g. U3A, support
groups, diabetic support) and seniors groups.
Volunteer drivers: Yes
Taxi vouchers: No
Home and Community Care (HACC) target group
(frail aged, younger people with disabilities and
carers).
Donation
All transport is subject to availability. Volunteer does
not generally stay with client. Clients need to be able
to ambulate independently and not need assistance
from volunteer. A minimum of 4 business days notice
is appreciated.
12th February 2013
Page 36
Organisation
Overview
Contact
Passenger collection area
Travel destination area
Office hours
Service
Eligibility
Cost
Notes
Date updated
MT ELIZA CHURCHES COMMUNITY SERVICE
INC (MECCS)
P.O. Box 931
Frankston VIC 3199
Phone: (03) 9787 3609
This is a volunteer run transport service for people
who are living independently and are transport
disadvantaged.
Maureen Mirabella, Transport Co-ordinator
Jim Gibson, President.
Mornington to Frankston
Mornington to Frankston
Service operates Monday to Friday 9am – 4pm.
Answering machine service is available 24 hours / 7
days per week.
Fixed trip: No
Flexible transport: Yes
Volunteer drivers: Yes
Taxi vouchers: No
Emergency response service only for people who
can’t afford taxi or public transport. For medical,
allied health, shopping and other appointments.
No cost, although donations are welcome to
contribute to insurance costs.
Very small group of volunteers. Three days notice
appreciated. A service provided by the Catholic,
Anglican & Uniting Churches in Mt Eliza. Funding is
received from Mornington Peninsula Shire, Council of
Churches and other grants. No wheelchair suitable
vehicles are available. Can take walking frames.
5th February 2013
Page 37
Organisation
Overview
Contact
Passenger collection area
Travel destination area
Office hours
Service
Eligibility
Cost
Notes
Date updated
MORNINGTON PENINSULA SHIRE
90 Besgrove Street
(Private Bag 1000)
Rosebud VIC 3939
Phone: 1300 850 600
Fax: (03) 5986 6696
www.mornpen.vic.gov.au
The Aged & Disability Services Dial-A-Bus transport
service is a door to door local area transport service
provided for aged members of the community and
people who have a disability. The service operates
on select days in the following areas: Mornington, Mt
Martha, Rye, Rosebud, Balnarring, Hastings, Mt
Eliza, Safety Beach, Red Hill and Somerville. There
is also an Outings and Excursions program to places
of interest.
Carol Hooper, Team Leader Access & Mobility
(Transport), Aged & Disability Services
Email: hoopca@mornpen.vic.gov.au
Mornington Peninsula Shire
Local area transport as follows:
 Rye to Rosebud West (all areas in between)
 Balnarring to Hastings (all areas in between)
 Balnarring, Bittern, Somers, Hastings to
Mornington, return
 Mt Martha to Mornington, return
 Mt Eliza to Mornington return
 Red Hill to Hastings return
 Safety Beach to Mornington return.
Timetable available at www.mornpen.vic.gov.au
Monday to Friday 8.30am to 5pm
Fixed trip: Yes
Flexible transport: No
Volunteer drivers: No
Taxi vouchers: No
Anyone in Mornington Peninsula Shire who is aged
over 60 or has a disability.
Dial-A-Bus $1 each way
Outings and excursions $6
The Shire Transport Connections officer is Rita
Kontos.
5th February 2013
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Date updated
OPEN DOOR FRANKSTON
St Francis Xavier Catholic Church
C/O 60 Davey Street
Frankston VIC 3199
Phone: (03) 9783 3782
A voluntary service of St Francis Catholic and St
Paul’s Anglican communities providing transport for
community residents living in Frankston City Council
to medical related appointments, where no other
transport options are available.
John Brennan (Coordinator)
Frankston City Council
Frankston City Council
Monday to Friday 9am – 5pm
(24 hour answering machine)
Fixed trip: No
Flexible transport: Yes
Volunteer drivers: Yes
Taxi vouchers: No
Any person in need without other transport options.
Other options need to have been tried first e.g.
family, friends. Person needs to be able to walk to
the car. Wheel chairs and walkers need to be able to
be folded up. Pickup & drop off service only. Drivers
do not stay with client.
No charge.
People needing service are asked to call above
number and leave a message. At least three working
days advance notice is appreciated. NOTE: Open
Door Frankston is not affiliated with Open Door
Seaford.
25th February 2013
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Date updated
OPEN DOOR SEAFORD INCORPORATED
Phone: (03) 9770 4039
The service provides transport to local hospital,
medical and associated appointments, including
waiting with the client if required.
Maureen Schultz, Co-ordinator of Volunteers
Chelsea, Carrum Downs, Skye, Seaford, Patterson
Lakes, Carrum, Frankston North.
Dandenong, Mornington, Frankston, Cranbourne and
areas in between. (Do not transport to Monash
Medical Centre, Casey Hospital or city hospitals).
Monday to Friday 9am – 4pm
Fixed trip: No
Flexible transport: Yes
Volunteer drivers: Yes
Taxi vouchers: No
Recipient of any pension and living independently.
Person may be aged, have a disability or a mental
health condition. The Co-ordinator conducts a
telephone assessment to determine if the service can
meet the client’s needs. The person needs to be able
to walk to the car and get in and out of the car with or
without assistance. Walking frames can be
accommodated but wheelchairs cannot. Drivers can
provide assistance and can wait with the client for up
to an hour.
Donation of what clients can afford.
Clients need to leave a message on the answering
service and the Co-ordinator will return their call
within 1-2 days. Two business days notice is
required. The service is funded by the Department of
Health.
NOTE: Open Door Seaford is not affiliated with Open
Door Frankston.
5th March 2013
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Organisation
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Date updated
PAKENHAM VOLUNTEER TRANSPORT
PROGRAM
Living Learning Pakenham
6B Henry Street
Pakenham VIC 3810
Phone: (03) 5941 2389
www.livinglearning.org.au
info@livinglearning.org.au
Volunteer transport service for anyone within
Cardinia Shire who cannot travel on public transport
and needs assistance to attend medical
appointments.
Intake on above number
Cardinia Shire
Areas where hospitals and other medical services
are located e.g. Frankston, Blackburn, Clayton,
Melbourne.
Monday to Friday 8.30am to 5pm
Fixed trip: No
Flexible transport: Yes
Volunteer drivers: Yes
Taxi vouchers: No
Anyone within Cardinia Shire who cannot travel on
public transport and needs assistance to attend
medical appointments.
Donation requested.
Drivers drop clients off and pick them up. They don’t
attend appointment with client. A week’s notice for
booking is preferred.
12th February 2013
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Organisation
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Date updated
SOCIAL SUPPORT AND MONITORING SERVICE
(A division of Community Information Glen Eira Inc.)
1134 Glenhuntly Road
Glen Huntly VIC 3163
Phone: (03) 9571 8622
Fax: (03) 9571 7933
www.cige.org.au
communityinfo@gleneira.vic.gov.au
The Social Support And Monitoring Service is a small
HACC funded service supporting clients living in the
City of Glen Eira with community access. They
provide assistance with shopping, banking and
transport to medical and other appointments within
the City of Glen Eira.
Co-ordinator, Social Support & Monitoring Service
City of Glen Eira
City of Glen Eira
Monday, Tuesday, Thursday 10am - 4pm
Fixed trip: No
Flexible transport: Yes
Volunteer drivers: Yes
Taxi vouchers: No
Existing clients of Social Support And Monitoring
Service who are socially isolated, have a disability or
are frail aged and live by themselves with no or
minimum support.
No charge.
The Co-ordinator provides companionship and
support to clients.
12th February 2013
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Date updated
SOUTHERN PENINSULA COMMUNITY CARE
MEDICAL APPOINTMENT SERVICE
169 Eastbourne Road
Rosebud VIC 3939
Phone: (03) 5986 2500
Fax: (03) 5986 5077
www.spccare.org.au
agedcare@spccare.org.au
Volunteer transport service to medical appointments.
A one on one service where clients are picked up
from their home, taken to their scheduled
appointment, waited for, then returned home.
Medical Appointment Booking Line
Sorrento to Mt Martha and across to Hastings.
Local Mornington Peninsula and the city.
Mon, Tue, Thu, Fri 9am – 1pm
Fixed trip: No
Flexible transport: Volunteer transport to medical
appointments only.
Volunteer drivers: Yes
Taxi vouchers: No
Frail older people and people with a disability, who
are 60 years of age and over, who have no other
means of transport, are not in residential or
supported accommodation care and who live in the
Portsea to Mt Martha area. Referral from any source,
including self. At least 3 workings days notice is
required. Cannot accommodate electric wheelchairs.
Contact service for guidelines.
SPCC is HACC funded. SPCC matches experienced
volunteers to clients with special needs. Carers may
accompany clients if required for transport.
22nd February 2013
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Date updated
SOUTH PORT DAY LINKS
Level 1, Liardet Community Centre
Corner Liardet & Nott Streets
(P.O. Box 199)
Port Melbourne VIC 3207
Phone: (03) 9646 6362
Fax: (03) 9646 6606
www.spdl.org.au
Flexible transport service for frail elderly and people
with disabilities who can’t use public transport.
Provides transport for shopping, medical
appointments, social access and any daily tasks (e.g.
bingo, visiting friends, exercise classes, theatre
group, pharmacy, hairdresser etc).
Megan Lilly, Executive Officer
Email: info@spdl.org.au
Between Fitzroy Street, St Kilda and Garden City
(City of Port Phillip)
Between Fitzroy Street, St Kilda and Garden City
(City of Port Phillip)
Monday to Friday 8.30am to 4.30pm
Fixed trip: Regular shopping and community
locations
Flexible transport: Door to door one-on-one transport
Volunteer drivers: Yes
Taxi vouchers: No
People who live between Fitzroy Street, St Kilda and
Garden City who are elderly, disabled and other
transport disadvantaged (HACC target group).
$3 donation per trip. (Fee waived if financial
hardship).
Regular and occasional bookings.
Volunteer does not remain with client but generally
delivers and collects at later time.
20th November 2012
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TRANSACCESS
Bentleigh Bayside Community Health
Gardeners Road
Bentleigh East VIC 3165
(PO Box 30)
Phone: (03) 9575 5386
Fax: (03) 9575 5377
www.bbch.org.au
transaccess@bbch.org.au
TransAccess is a ‘one stop shop’ for people and
community organisations that require assistance with
transport. They coordinate community transport
across the Council areas of Bayside, Glen Eira,
Kingston, Port Phillip and Stonnington, as well as
giving information to people in other areas. Services
include:
Transport Case Management (Bayside, Kingston,
Port Phillip, Stonnington, Glen Eira) available to
people who are frail aged and/or disabled. Includes
an assessment of individual transport needs,
identification of options and, where necessary,
referral and management of access to these
services.
Volunteer Supported Transport Service (Bayside,
Kingston, Port Phillip, Stonnington and Glen Eira)
provides transport to medical appointments and
community activities and assist peoples when using
public transport or taxis. Volunteers may be able to
remain with client to provide additional support during
medical appointments or community activities.
Supported Residential Service (SRS) Community
Access Service (Kingston, Port Phillip, Stonnington,
Glen Eira) for residents of SRSs to participate in
community activities and pastimes.
Errol Kaupert, Community Transport Administrator
Bayside, Glen Eira, Kingston, Port Phillip and
Stonnington.
No limit, within reason
Monday to Thursday 9am to 3pm
Fixed trip: Yes. Regular runs Monday to Friday for
residents of SRSs to Planned Activity Groups,
strength training etc.
Flexible transport: Yes. Transport to medical & other
appointments.
Volunteer drivers: Yes
Taxi vouchers: No
HACC target group, people living in low cost housing,
transport disadvantaged people. Service depends on
availability of volunteers and vehicles.
Individual client transport costs $6 for a return trip or
$3 one way.
Clients to complete a referral form to access
services. Advanced notice required for bookings.
22 February 2013
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