JOB DESCRIPTION
1. Job Title:
 Print Services - Outsource Manager
2. Department/ team
 Processing Services
3. Job Purpose:
The SLC strategy is to work with outsource partner/s to meet SLC printing and
mailing demand in the most efficient manner possible, by using our outsource
partner/s to provide varying printing and mailing capacity levels in line with our
forecast demand throughout the year. This is of particular importance during periods
of peak volume for printing and mailing (May to October typically)
The role holder will be SLCs dedicated liaison, internally and externally, for all
activities involving the printing and mailing outsource provider/s. They will contribute
to the development and maintenance of the company and stakeholder strategy on
outsourcing where required. They will be responsible for the management of the
relationship with the outsource partner/s, tracking budgets and ensuring delivery of
contractual KPIs, capacity provision, stock level maintenance and service quality.
The post holder will be responsible for the management of the relationship with
internal departments within SLC, ensuring that their printing and mailing needs and
ad-hoc requests are being met within the contractual KPIs
The role holder will be expected to support the Head of Processing Services or their
direct line manager by engaging with and formally feeding back to a number of
forums and stakeholders on the operation of the printing and mailing outsourcer/s,
including direct liaison with BIS and the other DAs if required.
The role will be based at either the Glasgow or Hillington SLC offices. Frequent travel
will be required with the role holder spending a significant amount of their time on site
at the outsource provider/s, (currently in Livingston, Scotland).
The role holder will be expected to provide regular reports on KPI performance and
any contractual breaches/issues with the outsource provider/s to both, their line
manager and the Head of Commercial within SLC, with sanctions/improvements to be
agreed by all three.
4. Organisational Position:
i)
Immediate Line Manager:
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ii)
Initially to the Head of Processing and then to be transitioned when
embedded to the Pre-Assessment Manager. The post holder will also
require to provide regular updates to the Head of Commercial.
Management Responsibilities:
 To comply with the Company’s standard management objectives and
meet the established targets identified therein.
 To demonstrate the Leading the Way commitments
 To ensure delivery and optimisation of all services and service level
targets identified within the contracts being managed.
5. Responsibility for People:
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None.
6. Budgetary Authority:
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Responsible for the effective use and value for money of £6.2M budget for
outsourced service provision of printing and mailing, identifying and
implementing efficiency savings where possible.
7. Key Accountabilities:
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Contribute as required to the development/maintenance of any company or
stakeholder strategy on outsourcing;
Provide input into any cross functional or Transformation agile team who will
have any impact or requirement for print and mailing services. Carry out and
present an impact analysis to the Head of Processing and the Head of
commercial on any such initiatives
Monitor and flag any deviation (positive or negative) from the agreed benefit
realisation profile for the CDS project
Management of the overall operational relationship with the outsourced
service provider/s;
Personally develop and maintain a strong relationship with the management
teams at the outsourcer across all management levels (from Directors to
Operational Managers);
Control and administer the outsource budget in partnership with SLC finance
teams and the SLC commercial team
Ensure that the outsourced contract is managed within budget and value for
money is maximised;
Ensure capacity levels and service quality expectations are agreed and
delivered in line with contractual KPIs and SLC service targets;
Develop and manage formal reporting processes for all KPIs on a regular
basis. Analyse the information provided and report formally and informally to
the Head Of Processing and the Head of Commercial on the outsourcer
performance, including if necessary comparison against SLC historic in-house
print/mailing performance
Engaging with and formally feed back to internal boards and stakeholders on
the operation of the outsourcer partner/s, including direct liaison with BIS and
the DAs if required;
Work with the designated procurement/commercial contact within SLC to
ensure that the contract is being regularly reviewed, and input/lead in
conjunction with that designated contact on the re-tendering process when
necessary.
Provide SLC with informed advice on market trends and initiatives.
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8. Essential Qualifications / Training / Experience:
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Prior (3 years plus) experience within the last 5 years of managing high
volume printing and mailing functions (in excess of 10m print clicks
annually)
Prior (3 years plus) experience within the last 5 years, of managing
relationships with multiple vendors
Prior (3 years plus) demonstrable experience within the last 5 years, of
negotiating discounts/best value from existing supplier relationships.
Prior experience of working with internal customers to determine ad-hoc
printing and mailing requirements.
Experience of public sector procurement rules
The ability to build excellent relationships at senior levels in organisations
Prior experience of managing contractual relationships with external
vendors, including kpi performance reviews, contract negotiation and
procurement activity.
9. Communications:
Internal:
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SLC internal customers
SLC support functions
SLC Project Boards and cross functional teams
External:
 Outsource service providers;
 Government Procurement Service (GPS)
 BIS and HE sector stakeholders.
 Benchmarking forums
 External print and mailing companies (to ensure relevant up to date market
trend/innovation knowledge)
10. Key Challenge:
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Personally develop and maintain an effective and productive relationship with
the outsource provider/s. Maximise the effectiveness of the outsource partner
arrangements by pro-active and rigorous management of budget and
contractual KPIs, ensuring that the service delivered to customers meets or
exceeds the required standard.
Signed
Date
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