Drs McFerran, Cox & Treanor
Ballyowen Health Centre
179 Andersonstown Road
Belfast, BT11 9EA
028 90 610611
Telephone:
Repeat Prescriptions: 028 90 604608
Website
www.ballyowenhealthcentre.co.uk
When the surgery is closed call 028 90 744447
Welcome to Drs McFerran, Cox & Treanor
Practice
With patient’s needs at the heart of everything we do, our website has been designed to make it
easy for you to gain instant access to the information you need. As well as specific practice
details such as opening hours and how to register, you’ll find a wealth of useful pages covering a
wide range of health issues along with links to other relevant medical organisations.
Belfast Yellow Fever Centre:
We are a registered Yellow Fever centre and can give this vaccine to patients and members of
the public.
Yellow fever is a serious viral infection that's usually spread by a type of mosquito , which can
be prevented with a vaccination
How to get the Vaccine?
Please contact the receptionist on Tel: 02890 610611 option 2.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and
back-up staff offer a number of clinics and services to promote good health and wellbeing
whatever your medical condition.
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the
online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us
know via our feedback function. Comments and suggestions are always a great way of helping us
continue to enhance the way we look after you.
Access
Access for disabled persons is through the double doors at the main entrance. All services
provided by Ballyowen Health Centre are on ground floor level.
Opening Times
Morning
Afternoon
Monday
08:30 - 12:30
14:00 - 17:30
Appointment Times
Tuesday
08:30 - 12:30
Morning
08:30 - 12:30
14:00 - 17:30
Afternoon
14:00 - 17:30
Evening surgeries are also available
on occasions.
09:00
08:30 -- 11:00
12:30
09:00
08:30 -- 11:00
12:30
14:30
14:00 -- 16:00
17:30
14:30
14:00 -- 16:00
17:30
Training Closures
Thursday
09:00
closed- 11:00
09:00 - 11:00
14:30
closed- 16:00
14:30 - 16:00
Friday
09:00 - 11:00
14:30 - 16:00
Weekend
closed
closed
Wednesday
Monday
Thursday
Tuesday
Friday
Wednesday
Weekend
The practice is closed once a month
for a training session, usually on a
Wednesday/Thursday afternoon.
When We Are Closed
In cases of a medical emergency, telephone ‘Doctors on Call’ 028 90 744447. This service is
provided by North & West Urgent Care at Beldoc premises.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor
and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath
constitute an emergency.
See training days for next Practice closures.
July Holiday closure:
We are closed the following days in July:
Friday 11th July at 12.30pm,
Monday 14th July,
Tuesday 15th July
GP Out-of-hours will be providing Urgent medical care on the Monday 14th July.
OOH Tel: 0290 744447
A locum GP will be on call for urgent advice on Friday 11th July from 12.30pm and
Tuesday 15th July 15. Please contact the surgery for telephone number.
Please ensure that all repeat medication is ordered and collected in advance of the holidays!
Monday: 5th May 15
Monday 25th May 15
Monday 31st Aug 15
The practice is closed one afternoon a month for staff training. .This usually falls on a
Wednesday or Thursday afternoon. The Out of hours service covers the the practice for any
urgent medical matters during this time..
The practice advertises the date of closure in the reception area and notice boards.
The practice will be closed the following afernoons:DECEMBER:Wed 24th – Closed at 12.30pm
Thurs 25th - Closed
Fri 26th - Closed
Mon 29th - OPEN
Tues 30th - OPEN
Wed 31st – Closed at 12.30pm
Thurs 1st Jan – Closed
GP Out-of-hours will be providing Urgent medical care on the
25th, 26th Dec & 1st Jan 14.
Tel: 0290 744447
Please ensure that all repeat medication is ordered and collected in advance of the holidays!
We are closed the following days for Easter:
Friday 3rd April at 12.30pm
Monday 6th April
Tuesday 7th April
GP Out-of-hours will be providing Urgent medical care on the
Monday 6th and Tuesday 7th April 14.
Tel: 0290 744447
Please ensure that all repeat medication is ordered and collected in advance of the holidays!
Appointments
Patients can see the doctor of their choice by telephoning or calling at the surgery to book an
appointment. Telephone between 08:30 – 10:00. The practice nurse is available while the doctors
are in surgery between 09:00 – 11:00 and 14:45 – 16:00.
Telephone Advice
You may telephone and speak to anyone at the practice for advice. The doctors are usually
available after 11:45. The receptionist may ask you for a contact number if the doctor is
unavailable when you call.
Non English Speakers
If you need an interpreter please inform the receptionist which language you speak when you
book your appointment, and we will happily arrange this for you.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order
for us to give the slot to someone else.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment
and facilities available, we do appreciate this is not always possible. In this respect, if you do
need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your
GP will only visit you at home if they think that your medical condition requires it and will also
decide how urgently a visit is needed. Please bear this in mind and be prepared to provide
suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You
should also be visited at home by a health visitor if you have recently had a baby or if you are
newly registered with a GP and have a child under five years.
Sickness Certificates
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your
employer may however require you to complete a self-certification form (SC2) which is
available from your employer or on the HMRC website (www.hmrc.gov.uk/forms/sc2.pdf) .
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of
medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate,
now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence
that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist.
Your employer will decide whether or not this evidence is acceptable. If your employer has any
doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help
you return to work sooner by providing more information about the effects of your illness or
injury.
For more information see the DirectGov website
(www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/
DG_175850) (where this information was sourced)
Repeat Prescriptions
Prescriptions may be requested by telephoning the 24 hour repeat prescription line on 02890
604608. You can also order by post or online via the link at the top of this page. New users to the
online system are required to complete a simple registration.
Requests should be made 24 hours in advance however, urgent prescriptions and hospital
scripts will be issued on the same day. We are not a dispensing practice.
Medication Reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at
least once a year to review these regular medications and notification should appear on your
repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays
to further prescriptions.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Please allow 48 hours for your request to be ready ie prescriptions ordered on Monday will be
ready On Wednesday around 4.30pm.
Yellow Fever
Yellow Fever:
We are a registered Yellow Fever centre and can give this vaccine to patients and members of
the public.
Yellow fever is a serious viral infection that's usually spread by a type of mosquito , which can
be prevented with a vaccination
How to get the Vaccine?
Please contact the receptionist on Tel: 02890 610611 option 2.
To help us offer the appropriate advice, please fill out the yellow fever travel form before
coming to see the nurse. Yellow Fever request form
Yellow fever vaccination
Some countries require proof of vaccination (a certificate) against yellow fever before they let
you enter the country.
You should have a yellow fever vaccination at least 10 days before your travel. This will allow
enough time for your body to develop protection against the yellow fever infection.
The yellow fever vaccination is recommended for:

anyone travelling to, or living in, areas or countries where yellow fever is a problem
(www.nhs.uk/Conditions/Yellow-fever/Pages/Facts.aspx)

anyone travelling to a country where an International Certificate of Vaccination or
Prophylaxis (ICVP) against yellow fever is required for entry
Read more about the yellow fever vaccination (www.nhs.uk/Conditions/Yellowfever/Pages/Prevention.aspx)
Cost:
Adult vaccination ……………..£60
Family reduction (if same appointment for children)
Adult …….£60 Child/children…… £55
If patient unsuitable (admin fee)………£25
There is further information about countries and vaccinations required on the links below
Europe & Russia
(www.fitfortravel.scot.nhs.uk/destinations/europe-russia.aspx)
North America
(www.fitfortravel.scot.nhs.uk/destinations/northamerica.aspx)
Central America
(www.fitfortravel.scot.nhs.uk/destinations/centralamerica.aspx)
South America
(www.fitfortravel.scot.nhs.uk/destinations/southamerica.aspx)
Caribbean
Africa
(www.fitfortravel.scot.nhs.uk/destinations/caribbean.aspx) (www.fitfortravel.scot.nhs.uk/destinations/africa.as
Middle East
(www.fitfortravel.scot.nhs.uk/destinations/middleeast.aspx)
Central Asia
(www.fitfortravel.scot.nhs.uk/destinations/asia%28central%29.aspx)
East Asia (www.fitfortravel.scot.nhs.uk/destinations/asia%28east%29.aspx)
Australasia and Pacific
(www.fitfortravel.scot.nhs.uk/destinations/australas
-pacific.aspx)
Travel Vaccination Fees
Total Cost to
VACCINATIONS
Vaccine cost.
Patient
(Consultation £20 +
Vaccination)
Only exception to
this is children
under the age of
16.
Hepatitis A
No Cost
&Typhoid
No Cost –
available on NHS
(Hepatyrix)
1 dose
Total Cost =
including
Adult £60
£60 adult
certificate
Child £55
£55 child
Hepatitis B
3 doses £60
Yellow Fever
Total cost
Lasts minimum of 5
3 doses = £80
years
The nurse will
Pack of 50
Malaria
(Doxycycline)
Medication
Total cost = £25
£5.00
discuss options
during the risk
assessment.
3 doses
(on request )
Approx £100
Total cost = £120)
Japanese
2 doses
(on request)
Encephalitis
Approx £140.00
Total = £160
Tick Borne
3 doses
(on request)
Encephalitis
Approx £140.00
Total cost = £160
Rabies
Lasts 10 years
Lasts 3 years
Discuss with nurse
Discuss with nurse
Clinics & Services
Clinics & Services
Asthma/COPD/Diabetic Clinic
All clinics are carried out by our fully trained nurse. Appointments can be made by telephone or
at reception.
Cervical Smear/ Well Woman Clinic
The practice is keen to promote prevention of women’s diseases. It is important therefore, that a
cervical smear is carried out every 3 to 5 years. The practice nurse is available to carry out
smears at the treatment room and also one evening a month.
Baby Clinic
Our health visitor, Annmarie, usually provides a baby clinic each Tuesday afternoon 14:00 –
14:45 to weigh babies and give general advice.
Family Planning
Treatment will be provided by any of the doctors.
Minor Surgery
The nurses provide a cautery clinic. A visiting surgeon carries out a monthly surgery clinic,
appointments booked through practice doctors.
Drug Monitoring Clinic
The practice runs its own warfarin clinic and also monitors specialised drugs initiated in hospital
that require regular blood checks; details on request.
Health Checks for the Over 45’s
Consultations are available for patients who haven’t attended in the past 5 years.
Vaccinations
Adults are advised to have current tetanus and polio protection every 10 years.
Travel Clinic
Holiday vaccinations can also be organised by the practice nurse. We are a registered Yellow
Fever Centre, open to members of the public.
More details can be obtained from the above tab and advice from the www.nathnac.org
(www.nathnac.org) .
Non-NHS Services
Non-NHS Services
Some services provided are not covered under our contract with the NHS and therefore attract
charges. Examples include the following:





Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
Insurance claim forms
Passport signing
Prescriptions for taking medication abroad
Private sick notes

Vaccination certificates
The fees charged are based on the British Medical Association (BMA) suggested scales and our
reception staff will be happy to advise you about them along with appointment availability.
Test Results
Test Results
When you attend for a test of any kind you will be told how long you should expect to wait for
the results. Please bear this in mind and only call the surgery after sufficient time has elapsed.
Our reception staff are not qualified to comment on results therefore it is your responsibility to
check them and make any necessary follow-up appointment with the doctor.
Please note that we do have a strict policy regarding confidentiality and data protection. In this
respect we will only give out results to the person they relate to unless that person has given prior
permission for their release or if they are not capable of understanding them.
X-Ray
X-Ray
An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very
effective way of detecting problems with bones, such as fractures. They can also often identify
problems with soft tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part
of your body being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in
using imaging technology, such as X-rays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed, their function and the risks by
visiting the NHS Choices website (www.nhs.uk/conditions/x-ray/Pages/Introduction.aspx) .
Blood tests
Blood Tests
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a
wide range of uses and are one of the most common types of medical test. For example, a blood
test can be used to:



assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your
arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are
relatively close to the surface. Blood samples from children are most commonly taken from the
back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before
the sample is taken.
You can find out more about blood tests, their purpose and the way they are performed on the
NHS Choices website.
Registration
New Patient Registration
If you wish to register with the practice please call at the surgery and make an appointment for a
health assessment with a doctor. Please note that you will be asked for proof of identity. Bring
your medical card with you to the appointment. If you do not have a medical card you may
complete a form at the practice.. Please contact reception for further information.
Practice Location & Area
The surgery is based in Ballyowen Health Centre, which is located on the Andersonstown Road
at the junction of Finaghy Road North. Our practice area covers approximately 1 mile radius.
Change Of Address/Details
It is imperative that we have your correct details at all times. If you change your name, address
or telephone number please let us know.
Guide to GP Services
The Royal College of General Practitioners has produced a useful guide for patients about the
services on offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services
Registration Forms
Practice Registration Application
This form should be completed by all new patients.
You may print off a registration form, fill it out and bring it in with you on your first visit to the
practice.
If you do not have a current medical card with your last GPs details you need to complete one of
the following forms.
HS200 (If last GP was within the UK) If you have misplaced your valid NI Medical card or have
come to Northern Ireland directly from residing in England, Scotland or Wales.
HS22X (If your last address was outside the UK and you wish register under the Health Services
in Northern Ireland for General Medical services and are currently resident in Northern Ireland.
Online 'Pre-Registration' With The practice
If you wish to pre-register click on the link below to open the form. When you have completed
all of the details, click on the "Send" button to mail your form to us. Please call the surgery and
make an appointment for a registration health assessment with a doctor. Tel 02890 610611
option 2. When you visit the surgery for the first time you will be asked to sign the form to
confirm that the details are correct.
Pre-registration Form
When you register you will also be asked to fill out a medical questionnaire. This is because it
can take a considerable time for us to receive your medical records. There is an online version of
this file too, which you may fill out and send to us. When you come to the surgery you will be
asked to sign this form to confirm that the details are correct.
Online Medical Questionnaire For New Patients
Note that by sending the form you will be transmitting information about yourself across the
Internet and although every effort is made to keep this information secure, no guarantee can be
offered in this respect.
Non English Speakers
These fact sheets have been written to explain the role of UK health services, the National Health
Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role
of GPs, their function as gatekeepers to the health services, how to register and how to access
emergency services.
Special care has been taken to ensure that information is given in clear language, and the content
and style has been tested with user groups. Open the leaflets in one of the following languages
English
Albanian
Arabic
Bulgarian
Chinese (Cantonese)
Chinese (Mandarin)
Russian
Turkish
Gujerati
Croatian
Farsi
Urdu
Hindi
Lithuanian
Polish
Portuguese
Spanish
French
Punjabi
Somali
Bengali
Temporary Residents
Temporary Registration
If you are ill while away from home or if you are not registered with a doctor but need to see one
you can receive emergency treatment from the local GP practice for 14 days. After 14 days you
will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on
the local practice list and still remain a patient of your permanent GP. After three months you
will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do
not have to accept you as a temporary patient although they do have an obligation to offer
emergency treatment. You cannot register as a temporary patient at a practice in the town or area
where you are already registered.
Download the Temporary Resident Registration Form
Self Care Forum
We are a Self Care Aware Practice
Self Help
We are keen to help patients improve on self help and hope that the following information will
offer some insight into that.
Take a look and see if you can improve your own understanding of your health and well-being!
Please encourage others to look here too.
Here is a list of ailments that can be safely self managed. You will see that you can take a look
via the hyperlink at the other websites which can offer you further information about managing
your condition.
Common ailments that can be self managed :
Back pain
Cold sores
NHS Choices (www.nhs.uk/conditions/backpain/Pages/Introduction.aspx)
NHS Choices (www.nhs.uk/conditions/coldsore/Pages/Introduction.aspx)
Conjunctivitis
Common Cold
NHS Choices (www.nhs.uk/conditions/coldcommon/Pages/Introduction.aspx)
NHS Choices (www.nhs.uk/conditions/conjunct
infective/Pages/Introduction.aspx)
Information Leaflet
Cough
Constipation
NHS Choices
NHS Choices
(www.nhs.uk/conditions/cough/Pages/Introduct
(www.nhs.uk/conditions/constipation/Pages/Introduction.aspx)
Information Leaflet
Diarrhoea
Dysmenorrhoea (painful periods)
NHS Choices
(www.nhs.uk/conditions/diarrhoea/Pages/Introduction.aspx)
NHS Choices (www.nhs.uk/conditions/periodspainful/Pages/Introduction.aspx)
Earache
Haemorrhoids
NHS Choices (www.nhs.uk/conditions/otitismedia/pages/symptoms.aspx)
NHS Choices
(www.nhs.uk/conditions/haemorrhoids/Pages/W
page.aspx)
Hayfever
Head lice
NHS Choices (www.nhs.uk/conditions/hayfever/Pages/Introduction.aspx)
NHS Choices (www.nhs.uk/conditions/headlice/Pages/Introduction.aspx)
Headache
Heartburn & Indigestion
NHS Choices
NHS Choices
(www.nhs.uk/livewell/headaches/Pages/headacheshome.aspx) (www.nhs.uk/conditions/heartburn/Pages/Intro
Influenza
Insect bites
NHS Choices
(www.nhs.uk/conditions/flu/Pages/Introduction.aspx)
NHS Choices
(www.nhs.uk/conditions/migraine/Pages/Introd
Information Leaflet
Migraine
Nasal congestion
NHS Choices
(www.nhs.uk/conditions/migraine/Pages/Introduction.aspx)
NHS Choices
(www.nhs.uk/conditions/catarrh/Pages/Introdu
Sore throat
Nappy rash
NHS Choices (www.nhs.uk/conditions/nappyrash/Pages/Introduction.aspx)
NHS Choices (www.nhs.uk/conditions/sorethroat/Pages/Introduction.aspx)
Information Leaflet
Sinusitis
Sprains and strains
NHS Choices
(www.nhs.uk/conditions/Sinusitis/Pages/Introduction.aspx)
NHS Choices
(www.nhs.uk/conditions/sprains/Pages/Introdu
Thrush
Warts and Verrucas
NHS Choices
(www.nhs.uk/conditions/thrush/Pages/Introduction.aspx)
NHS Choices
(www.nhs.uk/conditions/warts/Pages/Introduct
Practice Policies
DNA (Did Not Attend) Policy:
DNAs have an enormous impact on the healthcare system. The practice is aiming to proactively
engage methods to reduce the number of appointments’ missed through DNAs, and achieve a
positive method for managing patients who repeatedly miss their appointments. Approximately
80 appointments per month are ‘Did Not Attend’ (DNA), i.e. the patient does not turn up for the
appointment at the practice. The effects of these are:
· An increase in the waiting time for appointments
· Frustration for both staff and patients
· A waste of resources
IF YOU FAIL TO ATTEND APPOINTMENTS WITHOUT INFORMING US WE WILL
WRITE TO YOU ASKING IF THERE ARE ANY SPECIFIC PROBLEMS PREVENTING
YOU FROM LETTING US KNOW.
IF YOU REPEATEDLY FAIL TO ATTEND FOR APPOINTMENTS YOU MAY BE
REMOVED FROM THE PRACTICE LIST AND HAVE TO FIND AN ALTERNATIVE GP
PRACTICE.
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable
information about you will be shared with others in the following circumstances:



To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases anonymised patient
information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act
can be made available to the public. All requests for such information should be made to the
practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients
may request to see their medical records. Such requests should be made through the practice
manager and may be subject to an administration charge. No information will be released
without the patient consent unless we are legally obliged to do so.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a
genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly,
and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns
appropriately. Further written information is available regarding the complaints procedure from
reception.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has
the right to remove violent patients from the list with immediate effect in order to safeguard
practice staff, patients and other persons. Violence in this context includes actual or threatened
physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we
will notify the patient in writing of their removal from the list and record in the patient’s medical
records the fact of the removal and the circumstances leading to it.
Staff Details
Doctors
Dr Kevin McFerran
M.B., (QUB 1980) D.R.C.O.G., M.R.C.G.P.
Dr Anthony Cox
M.B., (QUB 1987) D.G.M., D.C.H., D.M.H. M.R.C.G.P.
Dr Orla Treanor
M.B., (QUB 1994) D.C.H., D.R.C.O.G M.R.C.G.P.
Dr Aisling Farrelly
M.B.,B.C.H., D.O.B.S.,D.C.H., M.R.C.G.P
Nurses
Joan
Lockheart
Mariead
Lagan
Kathy
Clarke
Practice nurses are qualified and registered nurses. They can help with
health issues such as family planning, healthy living advice, blood
pressure checks and dressings. The practice nurses run clinics for longterm health conditions such as asthma or diabetes, minor ailment clinics
and carry out cervical smears.
Healthcare Assistants
Miss
Kelly
Peake
Healthcare assistants support practice nurses with their daily work and
carry out tasks such as phlebotomy (drawing blood), blood pressure
measurement, urine testing and new patient checks. They may act as a
chaperone when a patient or doctor requests one.
Practice Management
Georgina McGuigan
The practice manager is involved in managing all of the business aspects of the
practice such as making sure that the right systems are in place to provide a high
quality of patient care, human resources, finance, patient safety, premises and
equipment and information technology. The practice manager supports the GPs and
other medical professionals with delivering patient services and also helps to
develop extended services to enhance patient care.
Reception
Deirdre McFall
Emma Groves
Louise Ireland
Kelly Peake
Claire Regan
Receptionists provide an important link for patients with the practice and are your
initial contact point for general enquiries. They can provide basic information on
services and results and direct you to the right person depending on your health
issue or query. Receptionists make most of the patient appointments with the GPs
and nurses. They also perform other important tasks such as issuing repeat
prescriptions and dealing with prescription enquiries, dealing with financial claims,
dealing with patient records and carrying out searches and practice audits.
Health Visitors
A health visitor is a registered nurse who has received training particularly related
to babies, children and pregnant women. Their role is to provide families with
children under five years old with support and advice around the general aspects of
mental, physical and social wellbeing.
Attached Staff
District Nurses
Midwives